2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Sep 11, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER STARTING THE VEHICLE, THE "POWER STEERING FAULT" MESSAGE DISPLAYED AND THE POWER STEERING ASSIST FAILED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (SARASOTA FORD, 707 W. WASHINGTON BLVD, SARASOTA, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS INVALID. **TR UPDATED 11/9/18*JB
Steering, Sep 8, 2018
TAKATA RECALL ON MY WAY HOME DRIVING IN THE CITY THE "SERVICE POWER STEERING" MESSAGE POPPED UP. I GOT HOME AND PARKED MY CAR LIKE NORMAL. THE NEXT MORNING AS I'M LEAVING, IT IS INCREDIBLY HARD TO TURN OUT OF MY DRIVEWAY.
Steering, Electronic stability control (ESC), Sep 8, 2018
LOSE OF POWER STEERING WHENEVER IT WANTS & SERVICE AFVAMCETRAC CONTINUES TO COME ON. SUPPOS DAY YHERE T NO RECALLS YET I LOOSE POWER STEERING AT AMY GIVEN TIME & NO MECHANIC CAN REPAIR DUE TO THE INFORM ME IT SHOULD REPAIRED BY ENTIRE NEW PARTS FROM FORD. HAD BEEN TAKEN IN MULTIPLE TIMES YET THEN THEY TELL ME IT SHOULD B OK BUT WON'T PROMISE IT DUE TO EVERY OTHER POWER STEERING RECALL ON THIS VEHICLE BUT MINE. NEED HELP & RESOLUTION. HAS STOPPED WORKIN MULTIPLE TIMES & HAVE HAD 3 ACCIDENTS INTO CURBS, MY OTHER VEHICLE & THX GOD WHEN IT HAPPENED ON FREEEAY I WAS ABLE TO SLAM MY BRAKES & SAFELY GET OUT OF TRAFFIC.
Steering, Sep 5, 2018
POWER STEERING CONTINUES TO GO OUT PERIODICALLY ..ERROR MESSAGE SAYS POWER STEERING ASSIST FAULT. THE WAS "FIXED" A COUPLE OF YEARS AGO AND NOW GOING OUT AGAIN AND THEY SAY IT IS NOT COVERED UNDER ANY WARRANTY CAUSE MILES EXCEED 150,000. LAST TIME ON EXPRESSWAY GOING OVER 60 MPH. TOOK IT TO DEALER AND THEY SAY IT NEEDS A STEERING GEAR..THIS SHOULD BE ON A RECALL . I FEEL FORD IS NOT BEING RESPONSIBLE FOR THIS AND PUTTING US IN DANGER OF AN ACCIDENT THAT COULD KILL US OR OTHER. PLEASE HELP.
Steering, Sep 4, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE "CHECK STEERING" INDICATOR ILLUMINATED WITHOUT WARNING. IMMEDIATELY AFTERWARDS, THE POWER STEERING SEIZED. THE VEHICLE WAS TOWED TO PERFORMANCE FORD LINCOLN (606 NJ-10, RANDOLPH, NEW JERSEY 07869, (888) 541-3927). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AND THE COMPUTER SOFTWARE WAS REPROGRAMMED; HOWEVER, THE FAILURE RECURRED THREE WEEKS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-156-284-19. THE FAILURE MILEAGE WAS APPROXIMATELY 164,000. THE VIN WAS NOT AVAILABLE.
Steering, Air bags, Fuel/propulsion system, Aug 29, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING), 15V793000 (FUEL SYSTEM, GASOLINE), AND 16V384000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A LOCAL UNKNOWN DEALER, BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS), AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) AND 15V340000 (STEERING).
Steering, Aug 24, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING ASSIST INDICATOR ILLUMINATED. WHILE DRIVING, THE STEERING WHEEL PULLED TO THE RIGHT. THE CONTACT WAS ABLE TO KEEP THE VEHICLE IN THE LANE BY APPLYING FORCE TO THE STEERING WHEEL. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME AND IT WAS LATER TOWED TO VIC VALLEY FORD LINCOLN (501 EAST DANIEL MORGAN AVENUE, SPARTANBURG, SOUTH CAROLINA 20304, (864)-583-3600). THE DEALER DIAGNOSED THAT THE POWER STEERING REAR CONTROL ARM WAS CAUSING FRICTION TO THE POWER STEERING SYSTEM, WHICH CAUSED THE SYSTEM NOT TO OPERATE NORMALLY. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) ON AUGUST 11, 2018 BY THE SAME DEALER. THE RECALL REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 142,205.
Steering, Aug 22, 2018
ON AUGUST 16TH 2018. MY 18YR SON WAS DRIVING WHEN HIS POWER STEERING WENT. HE COULD HAVE BEEN KILLED ALONG WITH OTHERS. THERE WAS A RECALL BY FORD. BUT WITH RESTRICTIONS. WITH IN 10YRS IR 150KMILES WHAT EVER CAME 1ST. MY SON'S CAR DID NOT QUALIFY AS IT WAS JUST OVER THE 150K MILEAGE. THE COST OF THE REPAIR IS OVER 2K....WE ARE DEVASTATE. HOW FORD CAN BUT SUCH RESTRICTIONS WHEN MY PREVIOUS SON & OTHER'S COULD HAVE LOST THEIR LIVES. ALSO HOW CAN A DEALERSHIP SELL CARS WHEN THERE IS VERY HARSH RECALLS. WE LOVE TO BUY FORD BECAUSE IT IS AN AMERICAN CAR & SUPPOSE TO BE DEPENDABLE & RELIABLE. I BOUGHT THIS CAR THINKING MY SON WAS GOING TO BE SAFE. INSTEAD I BOUGHT HIM A DEATH TRAP. THANK YOU.
Steering, Air bags, Equipment, Fuel/propulsion system, Aug 21, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL PUMP, GASOLINE), 14VE028000 (EQUIPMENT), 16V384000 (AIR BAGS), AND 15V340000 (STEERING). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED PAYNE WESLACO FORD AT (956) 619-6026 (2401 E EXPY 83, WESLACO, TX 78599) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL PUMP, GASOLINE), 14VE028000 (EQUIPMENT), 16V384000 (AIR BAGS), AND 15V340000 (STEERING). THE VIN WAS NOT AVAILABLE.
Steering, Aug 18, 2018
SOMETIMES ON START UP THERE IS NO POWER STEERING. THERE IS A WARNING LIGHT ABOUT STEERING MALFUNCTION. IF THE KEY IS TURNED OFF AND THEN RE-STARTED THE STEERING COMES BACK. THE DANGER IS IF THIS HAPPENS WHILE DRIVING.
Steering, Air bags, Aug 17, 2018
MY WIFE AND I GAVE THIS CAR TO OUR DAUGHTER WHEN SHE GOT HER DRIVERS LICENSE IN 2016.SINCE THEN THERE HAS BEEN A RECALL ON THE AIRBAGS THAT HAS NOT BEEN FIXED BECAUSE THEY ARE ON BACK ORDER. THE TEMPERATURE SENSOR HAS GONE OUT AND FORD IS AWARE THAT IS A PROBLEM BUT WILL NOT RECALL, AND NOW 3 TIMES THE STEERING HAS LOCKED UP ON HER WITH AN ERROR MESSAGE THAT READS "POWER STEERING ASSIST FAULT". IN READING VARIOUS ARTICLES THERE WAS A RECALL BUT FOR SOME REASON MY CAR HAVING A 3.5 LITER WAS NOT IN THE RECALL, NOT REAL SURE WHAT ENGINE SIZE HAS TO DO WITH POWER STEERING. FORTUNATELY ALL 3 FAILURES OCCURRED IN OUR DRIVE WAY WHILE SHE WAS BACKING OUT AND SHE TURNED THE CAR OFF AND STARTED IT BACK UP AND THE CAR CORRECTED ITSELF. I AM IN FEAR FOR MY DAUGHTERS LIFE AT THIS POINT, EVEN THOUGH SHE HAS 2+ YRS OF DRIVING EXPERIENCE WHO IS TO SAY THAT IF THIS HAPPENS WHEN SHE IS DRIVING DOWN THE ROAD SHE WILL KNOW HOW TO REACT WITHOUT HARMING HERSELF OR SOMEONE ELSE. FORD NEEDS TO OWN UP AND FIX THEIR DEFECTIVE VEHICLES PS. THIS FORD ONLY HAS 45,000 MILES ON IT. RALPH NADER, WE NEED YOU!!!!
Steering, Aug 13, 2018
LOST OF STEERING CONTROL WHILE DRIVING DOWN THE FREEWAY DUE TO FAILURE OF- ELECTRIC POWER ASSIST SYSTEM.
Steering, Aug 11, 2018
JENKINS AND WYNNE FORD IN CLARKSVILLE TN HAS REPLACE THE ELECTRONIC POWER STEERING TWICE ALREADY. VEHICLE WAS RETURNED BACK TO US ON 8-9 AUG AFTER FIXING IT FOR A SECOND TIME. WITHIN 24HRS ELECTRONIC POWER STEERING WENT OUT AGAIN AND RETURNED IT IMMEDIATELY TO THE FORD DEALERSHIP. NOW DEALERSHIP IS CLAIMING THE LOWER CONTROLS ARMS ARE BAD AND NEED TO BE REPLACED AND IS THE CAUSE OF WHY THE ELECTRONIC POWER STEERING IS GOING OUT. THERE HAS BEEN NO NOTICEABLE NOISES, CLUNKS OR ANYTHING TO IDENTIFY THE ISSUE BEING THE LOWER CONTROL ARMS. FORD IS CLAIMING THE BAD LOWER CONTROL ARMS ARE PUTTING TO MUCH PRESSURE ON THE ELECTRONIC POWER STEERING CONTROL UNIT.
Steering, Aug 10, 2018
THE CAR IS PARKED ON THE CURB SO I'D STARTED IT UP AND WAS PROCEEDING TO TURN IT AROUND IN A DRIVEWAY ACROSS THE STREET WHEN THE POWER STEERING WENT OUT SUDDENLY AND I COULD BARELY TURN THE WHEEL. A WARNING ON THE DASHBOARD SAID THE POWER STEERING ASSEMBLY HAD FAILED. AFTER MUCH EFFORT, I PULLED THE CAR ALONGSIDE THE CURB ACROSS THE STREET AND TURNED IT OFF. I CALLED THE DEALER AND THE MAN THERE SAID THERE WAS A RECALL ON THE VEHICLE FOR THE POWER STEERING AND HE WAS 99% SURE IT WOULD BE COVERED BUT AFTER I HAD IT TOWED THERE, HE SAID IT DIDN'T MEET THE CRITERIA FOR THE RECALL -- THAT THE COMPUTER WASN'T THROWING CERTAIN CODES SO I HAD TO PAY $2,000 TO GET IT FIXED. I JUST HAVE TO TRUST HE WAS BEING TRUTHFUL ABOUT THE NO CODES.
Steering, Electrical system, Exterior lighting, Aug 7, 2018
I HAD A RECALL ON MY CAR LAST YEAR 2017. I TOOK IT TO BE FIXED. THEY REPLACED THE THROTTLE BODY AND POWER STEERING MODULE. AFTER HAVING THAT REPLACED I LATER NOTICE MY CAR WASN'T DRIVING RIGHT. THERE WAS A WHINING NOISE AND A NOISE COMING FOR STEERING WHEEL. SO I TOOK MY CAR BACK TO HAVE IT CHECK OUT.THE GUY SAID IT WILL COST $130.00 FOR THEM TO CHECK MY CAR. I ASKED IF COST TO CHECK THE PART THEY REPLACED BECAUSE MY CAR WAS DRIVING THE SAME SINCE THEY FIXED IT. IT TOOK LESS THAN AN HOUR FOR THEM TO TELL ME THAT THERE WASN'T ANYTHING WRONG WITH THE PARTS THAT WAS REPLACED. NOW MY CAR HAS BEEN GOING DOWN SINCE. SO JUNE 30,2018 I TOOK IT TO A MECHANIC FOR OIL CHANGE AND HE TOLD ME THAT I SHOULD TAKE MY CAR TO DEALERSHIP TO GET RACK AND PINION CHECK.HE EXPRESS TO ME THAT I SHOULD GET IT LOOKED AT SOON BECAUSE MY WHEEL SEEM LIKE IT WILL LOCK. AUGUST 5,2018 I WAS DRIVING THE EXPRESS WAY AND ALMOST LOST CONTROL OF MY CAR. IT KEPT SWERVING BACK AND FORWARD IN AND OUT OF LANE. I WAS TRYING TO AVOID HITTING THE CAR ON MY RIGHT SIDE AND HITTING THE BRICK WALL ON MY LEFT. I TO BRAKE ON THE EXPRESSWAY ALMOST COMING TO A COMPLETE STOP TO GET CONTROL OF THE CAR. I THANK GOD THERE WASN'T A CAR BEHIND ME. I HAD TO REPLACE THE TAIL LIGHT SEVERAL TIMES. THERE A STATIC NOISE COMING FROM THE CENTER DASH.
Steering, Electronic stability control (ESC), Aug 7, 2018
UPON STARTING THE CAR AND BACKING OUT OF THE DRIVEWAY I EXPERIENCED A LOSS OF POWER STEERING ASSIST. EVEN WITH SEVERAL ATTEMPTS TO TURN THE ENGINE OFF AND RESTART, THE CODE IS STILL THERE. THERE HAVE BEEN MANY CASES OF THIS HAPPENING ONLINE AND A RECALL THAT MY VEHICLE WAS NOT UNDER IN 2015.
Steering, Electrical system, Aug 7, 2018, crash
I TOOK MY 2011 FORD FUSION TO THE FORD DEALERSHIP IN HARLINGEN TX. THEY VERIFIED THE VEHICLE WAS UP FOR RECALL SINCE IT HAS NOT BEEN REPAIRED. THE MECHANICS TOOK THE CAR IN AND REPAIRED THE CAR AFTER 7 DAYS OF DROPPING IT OFF. ON DAY 7 THEY CALLED ME THAT IT NEEDED A TIE ROD WHICH I PURCHASED AND DELIVERED FIRST HAND. 2 HOURS LATER THEY CALLED ME THAT I HAD TO PAY $1,300 BECAUSE THE CAR WAS NOT UP FOR RECALL AND THAT IF I DIDN'T PAY THEY WOULD BE PUTTING MY BROKEN PART BACK ON AND RELEASING THE CAR TO ME. I WENT ON TO COMPLAIN TO THE MANAGER AND THEY MANAGED TO TAKE $500 OUT FOR THE REPAIRS THEY HAVE DONE THAT WERE SUPPOSED TO BE UP FOR RECALL. I WAITED 7 DAYS TO FIND OUT I WAS BEING CHARGED FOR A SERVICE THAT WAS SUPPOSED TO BE FREE. RECALL NUMBER 15NO1 AND 15NO2. I HAVE RECITE AND VIDEO OF THE CONFRONTATION. I HAD ALREADY WRECKED THE CAR DUE TO THE STEERING ISSUES. I ALSO REPAIRED THE DAMAGED AFTER THE ACCIDENT TO LATER FIND OUT IT WAS UP FOR RECALL!
Steering, Other or unspecified, Electronic stability control (ESC), Jul 27, 2018
POWER STEERING ASSIST FAILURE A/C FAIL DEFROST FAIL TURNS ON & OFF BY ITSELF OR JUST DOESNT OPERATE AT ALL ANYMORE TRACADVANCE FAILURE
Steering, Jul 25, 2018
I WAS DRIVING THE VEHICLE AND LOST POWER STEERING ASSISTANCE. WARNING LIGHT CAME ON AND DISPLAY NOTED THAT FAULT. PARKED THE CAR, WHEN I RESTARTED IT THE PROBLEM WENT AWAY. THIS COULD HAVE CAUSED A MAJOR ACCIDENT HAD MY WIFE BEEN DRIVING THE CAR AND ENTERED A SHAPE BENT IN THE ROAD. FORTUNATELY I WAS DRIVING ABOUT 40 MPH ON A FAIRLY STRAIGHT ROAD WHEN THE PROBLEM OCCURRED. I CHECKED AND NO RECALL HAS BEEN NOTED ON THIS PARTICULAR VEHICLE, HOWEVER IT APPEARS OTHER 2011 FORDS INCLUDING FUSIONS HAVE BEEN RECALLED. I WANT THIS TO BE ON RECORD IN THE EVENT THERE WOULD BE AN ACCIDENT DUE TO FORD'S RELUCTANCE TO TAKE ACTION OF THIS SERIOUS PROBLEM. PLEASE NOTE: I AM NOT ABLE TO CHECK THE BOX FOR RECEIVING RECALL ALERTS, BUT WOULD LIKE TO RECEIVE THEM. THANK YOU
Steering, Jul 24, 2018
I RECENTLY STARTED MY CAR AFTER WORK AND GOT A "POWER STEERING ASSIST FAILURE" ALERT WHILE STATIONARY. THE POWER STEERING HAS NOT WORKED SINCE THAT INCIDENT. IT'S INCREDIBLY DIFFICULT TO MAKE TURNS, ESPECIALLY MICHIGAN TURN-AROUNDS. BEING THAT IT'S ELECTRICAL, THE ESTIMATED COST TO FIX IS $1700! I DON'T HAVE $1700 TO FIX IT, AND I HAVE NO CHOICE BUT TO DRIVE IT AROUND LIKE THIS. I LEARNED THAT THERE WERE OVER 400,000 RECALLS FOR RELATED INCIDENTS, BUT MY VEHICLE IS NOT RECALLED. WHY? I ALSO NOTICED THAT OF THE 1795 COMPLAINTS ON HERE, 759 OF THEM ARE FOR STEERING ISSUES. THAT'S 42 PERCENT! THIS IS A DISASTER WAITING TO HAPPEN.
Steering, Jul 11, 2018
I WAS DRIVING DOWN THE HIGHWAY WHEN THE POWER STEERING WENT OUT. ALARM SOUNDS WENT OFF AND POWER STEERING DEFAULT APPEARED ON THE INFO SYSTEM. HAD A HARD TIME PULLING OFF THE HIGHWAY. WHEN I REALIZED IT WAS ELECTRICAL STEERING I WENT ONLINE TO FIND A WAY TO FIX THE PROBLEM. I CHECKED THE FUSES. FUSES WERE OK. SINCE I COULD HARDLY MOVE THE STEERING WHEEL TRYING TO GET OFF THE HIGHWAY I WASN'T GOING TO RISK MY LIFE AGAIN OR MY FELLOW DRIVERS ON THE HIGHWAY BY DRIVING IT BACK HOME. I WAITED FOR MY CAR TO BE TOWED BACK HOME. YOU WOULD THINK A CAR DOING 70 MPH WOULD STILL BE SOMEWHAT EASY TO STEER RIGHT TO GET ON THE SHOULDER OF THE HIGHWAY. IT WAS NOT AND TOOK A GOOD DEAL OF MUSCLE TO TURN THE STEERING WHEEL RIGHT. IF I WAS A OLDER PERSON OR SOMEONE WEAKER THIS COULD HAVE BEEN BAD.
Steering, Jul 10, 2018
MY 2011 FORD FUSION'S STEERING WHEEL COMPLETELY GAVE OUT ON ME WHILE DRIVING ON A HIGHWAY IN JULY OF 2015. EXTREMELY DANGEROUS SITUATION. DEALERSHIP INFORMED ME OF AN OPEN RECALL AND REPLACED THE WHOLE STEERING RACK PURSUANT TO FORD RECALL NUMBER 15S18. FAST FORWARD THREE YEARS LATER -- LAST FRIDAY, ALSO WHILE DRIVING, MY STEERING WHEEL FAILED AND ALMOST CAUSED A CRASH. EXACT SAME ERRORS. CONTACTED TWO DIFFERENT DEALERSHIPS, AS WELL AS FORD, AND ALL SAID THEY CAN'T DO ANYTHING ABOUT IT -- THAT I WOULD HAVE TO PAY $2300+ TO GET IT REPLACED. HOW CAN THE STEERING RACK FAIL ME TWICE IN THREE YEARS? HOW DOES FORD GET AWAY WITH MAKING THIS A ONE TIME RECALL AND DOING NOTHING WHEN THE SAME THING HAPPENS AGAIN? IT'S ABSOLUTELY ABSURD AND HORRIFYING. NO CAR - ESPECIALLY NOT ONE THAT IS A RELATIVELY NEWER MODEL - JUST RANDOMLY HAS A STEERING RACK FAILURE IN THE MIDDLE OF A HIGHWAY. IF I HAD CRASHED, I AM GUESSING FORD WOULD HAVE PAID FOR THE REPLACEMENT.
Steering, Jul 6, 2018
I WAS DRIVING ON A CITY STREET TURNING LEFT. ON MY WAY TO PICK UP MY SON WHEN MY POWER STEERING WENT OUT AND A PROMPT SHOWED ON MY DASHBOARD SAYING POWER STEERING ASSIST FAULT.
Steering, Jul 5, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER REFUELING AT A FUEL STATION, THE VEHICLE WAS STARTED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION FAILED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. *TT CONTACT STATES VEHICLE WAS TAKEN RANDY MARION FORD IN STATESVILLE, NC. *TT
Steering, Jul 3, 2018
INTERMITTENT POWER STEERING FAILURE. WHEN BACKING OUT OF MY DRIVEWAY, POWER STEERING LOCKED UP THEN WAS DRIVABLE. LOCKED UP AGAIN 66 MILES LATER WHILE BACKING UP IN DRIVEWAY.. TOOK IT TO TEAM FORD, $2199.00 TO REPAIR. OVER 400;00 WAS RECALLED IN 2015; FOR SAME PROBLEM. WHY NOT MINE?