2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, May 8, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE DEALER (VILLAGE FORD, 23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX ASSEMBLY NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED AND ALSO RECEIVED A WHEEL ALIGNMENT. THE CONTACT STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED AND RECOMMENDED THAT THE DEALER REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 137,709.
Steering, May 7, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED. FAIRWAY FORD LINCOLN IN FREEPORT, ILLINOIS WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 67,067. *TT *JS
Steering, May 3, 2018
05/03/2018 ENTERED MY 2011 FORD FUSION SEL PARKED IN MY DRIVEWAY. TO RUN AN ERRAND. I STARTED THE CAR, IT STARTED FINE, THEN THE VEHICLE CHIMED AND A MESSAGE APPEARED SAYING, " POWER STEERING ASSIST FAULT". THE VEHICLES STEERING WHEEL WOULD NOT TURN. I TURNED OFF ENGINE AND RESTARTED THE CAR AND SAME THING OCCURRED AGAIN. I PULLED OUT MY PHONE AND GOOGLED THIS VEHICLE MESSAGE AND FOUND THAT THERE WERE MANY FAILURES SUCH AS THIS REPORTED ON THE INTERNET. ADDITIONALLY I FOUND THAT AFTER INVESTIGATIONS FORD HAD RECALLED NEARLY 400,000 VEHICLES FOLLOWING MANY POWER STEERING FAILURES AROUND THE COUNTRY. I CONTACTED THE FAIRWAY FORD DEALERSHIP WHERE I PURCHASED THE VEHICLE NEW IN 2011 AND REPORTED THE EVENTS ABOVE TO BRANDON IN THE SERVICE DEPT. HE LOOKED UP THE INFORMATION AND REPORTED AS FAR AS HE COULD TELL AT THAT TIME MY VEHICLE WAS NOT INCLUDED IN THE RECALL OF 2011 AND 2012 FUSIONS?! HE REPORTED THAT MY VEHICLE WAS MANUFACTURED ON 09/03/2010, AND THE RECALL INCLUDED VEHICLES BUILT FROM 09/10/2010???. HE STATED THERE WAS NOTHING HE COULD DO TO INCLUDE MY VEHICLE INTO THE RECALL AND OFFERED ME THE FORD CUSTOMER SERVICE PHONE NUMBER AT 1800-397-3673. I CALLED THAT NUMBER AND SPOKE THE THE CS REP AND WAS TOLD RECALLS ARE VIN SPECIFIC AND MY VEHICLE WAS NOT INCLUDED?! I ASKED TO SPEAK TO A SUPV AND WAS TOLD THE SUPERVISOR WOULD TELL ME THE SAME THING. I REQUESTED A SUPERVISOR AGAIN TO MAKE A COMPLAINT ON BEING CUT OUT OF THE RECALL BY 7 DAYS AND HOW THAT DATE WAS ARRIVED AT. THE CUST REP SAID I HAVE TO ACCEPT AN APPOINTMENT RETURN CALL 24 HOURS LATER. I AM WAITING FOR THAT RETURN CALL.
Steering, May 3, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE STARTING UP THE VEHICLE THE POWER STEERING FAULT ASSIST ILLUMINATED ON THE DASHBOARD WHICH RESULTED IN LOSS OF STEERING. THIS FAILURE OCCURED MULTIPLE TIMES WHICH REQUIRED TOWING TO THE DEALERSHIP (SCHAUMBURG FORD 815 E GOLF RD SHAUMBURG, ILLINOIS, 60173) (847-605-0800). THE POWER STEERING ASSEMBLY WAS THEN REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 81,000. *TT
Steering, May 1, 2018
I TURN MY CAR ON AND POWER STEERING SHUTS DOWN. ENG LIGHT COMES ON STATING POWER STEERING ASSIST FAULT. I TURN MY CAR OFF TRY AGAIN IT GOES AWAY. STARTED SAT APRIL 28 AND HAS HAPPENED ONCE A DAY. MONDAY DID 3X IN A ROW. LOOKED AROUND UNDER HOOD. TUESDAY (TODAY) NOTHING HAPPENED. GOING TO TAKE TO DEALER BUT WAS TOLD BY PREVIOUS OWNER DID HAVE PROBLEMS LIKE THAT AND FORD DEALER TOLD HER IT WAS DUE TO IT BEING COLD OUTSIDE. IT'S BEEN GREAT OUTSIDE HERE IN OH SINCE IT STARTED DOING THIS ON ME. INTERNET SHOWS A SAFET RECALL FOR EXACT CAR BUT WHEN I LOOKUP MY VIN THERE ARE NO RECALLS FOR ANYTHING? WHAT IF MY CAR STALLS AND CAUSES A PROBLEM, ARE FORD FUSIONS ACTUALLY KNOWN FOR STEERING ISSUES LIKE THIS OR NOT
Steering, Apr 30, 2018
TWICE IN THE PAST WEEK WHEN STARTING THE CAR THE DASHBOARD SHOWED A "POWER STEERING FAULT" MESSAGE AND I HAD NO POWER STEERING. UPON SHUTTING OFF THE CAR AND RESTARTING, THE STEERING OPERATED WITHOUT INCIDENT. AFTER DOING SOME RESEARCH I FOUND THAT THERE WAS A MASSIVE RECALL OF CERTAIN FORD MOTOR COMPANY VEHICLES THAT EXHIBITED THE SAME ISSUE. I CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THAT THE RECALL AFFECTED VEHICLES MANUFACTURED BETWEEN 9/7/2010 AND 2/28/2012. MY FUSION WAS BUILT 8/2010. CUSTOMER SERVICE SAID THEY WOULD "PASS THE MESSAGE ALONG TO FORD." I HAVE AN APPOINTMENT AT A LOCAL FORD DEALER TO ADDRESS THE ISSUE BUT AM CONCERNED THAT IF I HAVE TO REPLACE THE RACK I'M FACING A $2000 REPAIR BILL. IF THIS IS THE SAME DEFECT REFERRED TO IN THE RECALL, AND I'M EXPERIENCING THE SAME ISSUE, WHY WOULD I HAVE TO EAT THE COST OF THE REPAIR (IF NEEDED) JUST BECAUSE OF A 30 DAY (OR LESS) BUILD DATE.
Steering, Apr 19, 2018
LETTER FROM CONGRESSMAN FRELINGHUYSEN ON BEHALF OF CONSTITUENT IN REGARDS TO THE SUDDEN AND INTERMITTENT POWERING STEERING FAILURE IN HER 2011 AND 2012 FORD FUSION. *LD *JS THE CONSUMER STATED THE THERE WAS A RECALL, BUT THE VEHICLES WERE NOT INCLUDED.*JS
Steering, Apr 19, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION AND THE "STEERING ASSIST FAULT" MESSAGE DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (WOODY FOLSOM FORD IN BAILEY, GA) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 156,000. THE VIN WAS NOT AVAILABLE.
Steering, Apr 19, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND BELIEVED THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 135,000. THE VIN WAS NOT PROVIDED.
Steering, Apr 11, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING MALFUNCTION ERROR MESSAGE ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO ALLAN VIGIL FORD (6790 MT ZION BLVD, MORROW, GA 30260). THE TECHNICIAN AT THE DEALER INFORMED THE CONTACT THAT THERE WAS A FAILURE CODE FOUND FOR LOSS OF STEERING. THE CONTACT STATED THAT THE TECHNICIAN WAS SERVICING THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS INFORMED THAT THE STEERING GEAR COULD NOT BE REPLACED BECAUSE THAT PORTION OF THE RECALL WAS EXPIRED. THE CONTACT STATED THAT THE DEALER WAS ONLY ABLE TO UPDATE THE POWER STEERING CONTROL MODULE. THE FAILURE RECURRED A DAY LATER AFTER THE RECALL WAS PARTIALLY REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,020.
Steering, Apr 9, 2018
WHEN BACKING OUT OF THE DRIVING, THE POWER STEERING STOPPED WORKING. SHUT OFF THE CAR AND RESTARTED IT. THE POWER STEERING THEN WORKED AGAIN. THEN THE NEXT DAY WHEN DRIVING 25 MPH ON A SIDE ROAD, THE CONSOLE DISPLAYED "SERVICE ADVANTRAC LIGHT" LIGHT UP. SHUT THE CAR OFF AND RESTARTED IT - THE SERVICE ADVANTRAC LIGHT NO LONG IS DISPLAYED.
Steering, Apr 9, 2018
RECALL #15S18, REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR. TOOK THE CAR INTO FORD ON DECEMBER 27,2017. FORD CLAIMS THEY REPROGRAMMED THE MODULE. MY WIFE ALMOST HAD AN ACCIDENT YESTERDAY DUE TO POWER STEERING FROZE ON HER. SAME MESSAGE RECEIVED AS IN DECEMBER THAT POWER STEERING NEEDS TO BE PROGRAMMED. FORD CLAIMS I MIGHT HAVE TO PAY THIS TIME SINCE THEY ALREADY HAVE PROGRAMMED THE MODULE. IT SHOULDN'T LAST ON 3 MONTHS? MY WIFE WAS DRIVING ON A ROADWAY GOING AROUND 45 MPH. THE CAR WAS IN MOTION AT THAT SPEED WHEN THE POWER STEERING FROZE. AGAIN, RECALL NUMBER IS 15S18. SHE WAS LUCKY CAR MAINTAINED A STRAIGHT LINE AND SHE WAS ABLE TO PULL OVER SAFETLY. WE OFTEN DRIVE THIS CAR ON ROAD TRIPS AT HIGHER SPEEDS, WHAT IS TO OCCUR AT A HIGHER SPEED? PLEASE GET BACK WITH ME SINCE I FEEL THAT FORD HAS NOT FIXED THE ISSUE. THEY SHOULD REPLACE THE POWER STEERING IF THEY KNOW IT CAN BECOME FAULTY. PLEASE RESEARCH AND HAVE THEM FIX THEIR ISSUE AND HOPEFULLY; IT WILL MAKE ARE DRIVING SAFER. THANK YOU FOR LOOKING INTO THIS RECALL ISSUE. FORD DEALERSHIP AUTONATION, 6250 SOUTH PADRE ISLAND DRIVE, CORPUS CHRISTI, TX 78468-8910. PHONE #361-994-6200. MY CUSTOMER NUMBER WAS 6035174 AND INVOICE # 692473. ALSO, RECALL #15S34 WAS HANDLED ON THE SAME INVOICE. ANY ADDITIONAL INFORMATION PLEASE CONTACT ME.
Steering, Apr 9, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO WATSON QUALITY FORD (6130 I-55 NORTH, JACKSON, MS 39211) OVER A MONTH AGO, BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 132,996. THE VIN WAS NOT AVAILABLE.
Steering, Electrical system, Fuel/propulsion system, Apr 5, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE EPS WARNING INDICATOR ILLUMINATED WITHIN LESS THAN A MONTH OF OWNING THE VEHICLE. THE POWER STEERING ABILITY FAILED TO FUNCTION EACH TIME THE WARNING INDICATOR FLASHED. THE CONTACT STATED THAT IT WAS EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL IN EITHER DIRECTION. IN ADDITION, THE VEHICLE STALLED MORE THAN ONCE WITHOUT WARNING. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. THE INDEPENDENT FACILITY THAT SOLD THE VEHICLE MADE NO MENTION OF IT BEING INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Mar 7, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL FAILED TO MOVE AND THE ELECTRONIC PANEL FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE NORTHSIDE FORD (12300 SAN PEDRO AVE, SAN ANTONIO, TX 78216) WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODES WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 46,000.
Steering, Mar 7, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL WAS STIFF AND DIFFICULT TO TURN. THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED A LOCAL DEALER (KOONS BALTIMORE FORD, 6970 SECURITY BLVD, BALTIMORE, MD 21244) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000. *TT *TR
Steering, Mar 1, 2018
MY CARS POWER STEERING WENT OUT WHILE DRIVING ON INDIANA SR 64 EAST IN NOVEMBER 2017. WE UNPLUGGED FUSE AND LET IT RESET, PUT THE FUSE BACK IN AN IT WAS READY TO GO AGAIN.THEN ON FEBRUARY 26, 2018 IT WENT OUT AGAIN WHILE DRIVING ON INDIANA SR 64 WEST BOUND WHILE NOT ONLY MAKING IT HARD TO TURN BUT STEERING COMPLETELY LOCKED UP SO TO TRY AN KEEP IT STRAIGHT TRYING TO GET TO A SAFE SPOT TO PULL OVER IT WAS DARTING ME IN AN OUT OF ONCOMING TRAFFIC. NO PREVIOUS WARNINGS OR LIGHTS, LIGHT AN WARNINGS CAME ON WHEN THE STEERING WENT OUT! NOW I'M HAVING TO PAY 1,500 DOLLARS FOR A SAFETY ISSUE THAT HAS PREVIOUSLY BEEN ADDRESSED WITH OTHER CARS OF MY SAME MAKE, MODEL, AND MODEL YEAR. WHEN I ASK SERVICE TECHNICIAN ABOUT THE PREVIOUS SAFETY ISSUES WITH STEERING IN CARS THE SAME MAKE, MODEL AND MODEL YEAR AS MINE HE SAID BUT THERE ISN'T ONE ON YOURS.
Steering, Feb 28, 2018
RANDOMLY A TROUBLE CODE SHOWS ON MY DASH INDICATING A " POWER STEERING ASSIST FAILURE", AND I LOOSE POWER STEERING. I DISCOVERED A RECALL FOR 2011-2012 FUSIONS FOR THIS PROBLEM, (RECALL # 15S18 ). THROUGH THE FORD DEALER, THEY SAID THIS RECALL IS NOT FOR MY VEHICLE, BASED ON THE BUILD DATE. THE RECALL IS LISTED FOR BUILD DATES OF 9-7-10 THROUGH 2-28-12. MY VEHICLE BUILD DATE IS 9-1-10, ( WHICH IS JUST 6 DAYS BEFORE THE RECALL START DATE ). AS PART OF THE SAFETY ISSUE INVOLVED, WHY IS MY VEHICLE NOT COVERED? MY VEHICLE WAS MADE AT THE SAME LOCATION. AND MADE WITH THE SAME PARTS AS OTHER 2011 FUSIONS MADE JUST 6 DAYS LATER. SINCE MY VEHICLE IS A 2011 MODEL, AND THE RECALL IS FOR 2011 MODELS, I THINK MY VEHICLE SHOULD BE INCLUDED IN THE RECALL. I CALLED FORD CUSTOMER SERVICE, BUT THEY DID NOT SEEM TO BE INTERESTED IN MY ISSUE. THIS PROBLEM OCCURS RANDOMLY, AND USUALLY WHEN YOU FIRST START THE CAR. MY WIFE DRIVES THIS VEHICLE REGULARLY, AND I DON'T WANT THE STEERING TO HAVE ISSUES WHILE SHE IS DRIVING, WHICH PUTS HER IN DANGER OF CRASHING. THE FORD DEALERSHIP WANTS TO CHARGE A LARGE AMOUNT OF MONEY TO REPAIR THIS ISSUE THAT I MAY HAVE TO PAY, BUT I FEEL LIKE IT SHOULD BE COVERED UNDER THE RECALL.. THANK YOU VERY MUCH, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Steering, Feb 26, 2018
I WAS DRIVING AND GOT A NOTICE TO GET MY POWER STEERING AND ADVANCETRAC SERVICED. SOON AFTER THE POWER STEERING STOP WORKING COMPLETELY. THE SAME THING HAPPENED TO ME IN SEPTEMBER 2016 AND THEY SUPPOSEDLY "FIXED" THE PROBLEM BY REPLACING THE STEERING GAUGE HOWEVER I WAS TOLD THAT THIS NEEDS TO BE REPLACED AGAIN. FORD ISSUED A RECALL AND PAID FOR THE FIRST REPAIR BUT THEY REFUSE TO PAY FOR THIS ONE EVEN THOUGH IT THE SAME EXACT PROBLEM THAT HAPPENED BEFORE. THIS IS A VERY SERIOUS PROBLEM SEEING THAT IT IS VERY DIFFICULT TO STEER WITHOUT THE POWER STEERING.
Steering, Feb 26, 2018
AT THE GAS STATION MY SERVICE ADVANCE TRACK POWER STEERING LIGHT CAM ON I HAVE NO POWER STEERING AND IT'S NOT SAFE TO TRAVEL. I HAVE READ OTHER FOR FUSION MODELS TO BE RECALLED WITH SAME PROBLEM IN 2015 ONLY MY MODEL IS NOT INCLUDED. I HAVE 2 CHILDREN AND WI THA ONE INCOME AND CAN NOT A FORD TO HAVE THIS 2000 PROBLEM FIXED. MY CAR IS KEPT UP AND IT'S SERVICED REGULARLY.
Steering, Feb 24, 2018
LOSS OF POWER STEERING AT START UP. I FIND IT INTERESTING THAT VIRTUALLY EVERY FORD FUSION FOR 2011-2012 WAS RECALLED EXCEPT MINE. MY STEERING DOESN'T WORK AT STARTUP PROBABLY ONE IN 10 TIMES. NOW FORD IS TALKING ABOUT RECALLING 2010 FUSIONS. WHY IS MINE NOT RECALLED WHEN IT'S HAVING PROBLEMS? I GET THAT FORD WANTS TO REPLACE AS FEW OF THESE A POSSIBLE, BUT SERIOUSLY THIS IS WHERE THE NTSB NEED TO STEP IN AND MAKE THEM DO THE RIGHT THING. LITERALLY ALMOST EVERY OTHER FORD FUSION WITH EPAS SYSTEM FROM 2010-2012 IS RECALLED EXCEPT FOR MINE? MY UNCLE GOT HIS REPLACES AND HE WASN'T EVEN HAVING PROBLEMS AND HIS 2011 HAS MORE MILES THAN MINE. MANY OTHER FORD VEHICLES WITH SIMILAR ISSUES AND FORD WANT'S TO PICK AND CHOOSE VIN #'S ? CRAZY.
Steering, Air bags, Other or unspecified, Feb 13, 2018, crash
MY CAR IS AIRBAG LIGHT DOESN'T COME ON.
Steering, Feb 13, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE BACKING OUT OF THE DRIVEWAY, THE CONTACT NOTICED THAT THE STEERING WHEEL LOCKED UP AND WAS NOT ABLE TO TURN. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED IT AN HOUR LATER. AFTERWARDS, THE VEHICLE PERFORMED NORMALLY. THE VEHICLE WAS DRIVEN TO THE DEALER (COMMUNITY FORD, 201 FORD DR, MOORESVILLE, IN 46158), BUT WAS NOT DIAGNOSED BECAUSE THERE WERE NO FAILURE CODES. THE MANUFACTURER SUGGESTED HAVING A DIAGNOSTIC TEST PERFORMED AND COULD NOT ASSIST SINCE THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE FAILURE MILEAGE WAS 100,000.
Steering, Feb 12, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS ABLE TO COAST INTO A PARKING LOT. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED CROSS ROAD FORD AT (877) 331-8058 (1330 NC-66, KERNERSVILLE, NC 27284) AND WAS INFORMED THAT THE VEHICLE HAD A SALVAGE TITLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Steering, Feb 8, 2018
WHEN GOING IN REVERSE, I EXPERIENCE A TOTAL LOSS OF POWER STEERING AND THE CAR GOES INTO A MANUAL STEERING MODE. IT IS IMPOSSIBLE TO TURN THE CAR. WHEN YOU TAKE THE KEY OUT AND PUT IT BACK IN, THE POWER STEERING MAY RETURN. THE CAR HAS BEEN KNOW TO NOT RETURN POWER STEERING FOR A FEW MINUTES. MY FUSION WAS BUILT 25 DAYS BEFORE THE RECALL DATES SO IT IS NOT COVERED UNDER THE RECALL. THIS HAS HAPPENED MANY TIMES SINCE ABOUT 2015.