2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Nov 21, 2017
THE CAR OFTEN LOSES POWER STEERING. SOMETIMES WHEN FIRST STARTING THE VEHICLE AND PUTTING IT IN GEAR. SOMETIMES WHEN DRIVING. SOMETIMES WHEN TURNING. IT ASKS FOR A DATE SO I PICKED A SINGLE INCIDENT, BUT TO DATE IT HAS HAPPENED MORE THAN 12 TIMES STARTING AROUND 60,000 MILES IF I REMEMBER CORRECTLY.
Steering, Nov 14, 2017
ON 10/7/17 DRIVING ON MAIN ROA DOING ABOUT 45MPH AND THE POWER STEERING WARNING LIGHT CAME ON AND THE ACTION CONTROL LIGHT. ONCE TURNED OFF THE STEERING WAS VERY HARD TO TURN. I CALLED TO HAVE RECALL FIXED ON 10/11/17. ON 10/14/17 POWER STEERING WENT OUT AGAIN. BROUGHT BACK TO DEALER ON 10/16/17 AND THEY STATED THE COMPUTER NEEDED TO BE RESET AND NOW WORKING FINE. I PICKED UP CAR AND DROVE ABOUT 1/2 MILE AND IT WENT OUT AGAIN. LEFT AT DEALER AS I WAS GOING ON VACATION. CALLED ON 10/6 OR 10/27 AND TOLD ALL FIXED AND WILL BE READY WHEN I GET HOME. 10/30/17 WENT TO PICK UP CAR AND TOLD THE ISSUE HAPPENED AGAIN WHILE ONE OF THE MECHANICS WAS DRIVING IT. ON 11/2/17 I WAS TOLD THAT THE LEFT AND RIGHT LOWER CONTROL ARMS NEEDED TO BE REPLACED.PICKED UP CAR ON 11/3/17 AT COST OF $830. ON 11/6/17 DRIVING FROM STORE POWER STEERING WENT OUT AGAIN. BROUGHT CAR BACK TO DEALER ON 11/7/17. CAR WAS BROUGHT INTO THE BAY TO BE LOOKED AT ON 11/9/17 AFTER I CALLED FOR UPDATE. CALLED AGAIN ON 11/14/17 BUT HAVE NOT HEARD BACK YET. I HAVE THE DOCUMENTATION ON ALL THE WORK FROM THE DEALER IN THE CAR.
Steering, Air bags, Nov 9, 2017
WAS TOLD OVER A YEAR AGO THAT THE PARTS ARE NOT AVAIALBE AND EACH TIME I BRING IT IN FOR SERVICE I ASK ABOUT THE AIR BAG RECALL AND THEY KEEP TELLING ME NOT AVAIABLE
Steering, Nov 9, 2017, crash
SERVICE TRAC OFF POWER STEERING OFF RECALL NUMBER 15 S 18 MY VIN NUMBER WAS NOT INCLUDED IN THIS RECALL EVEN THOUGH THIS IS THE PROBLEM I AM CURRENTLY HAVING WAS INVOLVED IN A CAR ACCIDENT BECAUSE OF IT ON THE 25TH OF OCTOBER 2017
Steering, Nov 7, 2017
WHY IS MY VEHICLE NOT UNDER THE POWER ASSIST STEERING FAILURE RECALL EVEN THOUGH MY 2011 FORD FUSION WAS MADE IN MEXICO THE SAME TIME AS THE VINS LISTED UNDER THE RECALL? OBVIOUSLY, IT'S THE SAME ISSUE.
Steering, Nov 3, 2017
THE POWER STEERING WENT OUT AND NOW WE HAVE TO REPLACE THE STEERING GEAR AT OUR OWN EXPENSE. THIS CAR PART OF A JUNE 2015 RECALL # 15S18 FOR THE ELECTRIC POWER ASSIST SYSTEM FOR THIS EXACT PROBLEM WHICH THE LOCAL DEALERSHIP SUPPOSEDLY FIXED BUT FORD NOW REFUSES TO PAY FOR THE FIX!
Steering, Oct 26, 2017
THE POWER STEERING WENT OUT. GOT A 'SERVICE POWER STEERING' WARNING ON DASHBOARD, ALSO 'SERVICE ADVANCETRAC' WARNING. TURNED CAR OFF, THEN BACK ON, STILL A PROBLEM. DISCONNECTED AND RECONNECTED BATTERY, STILL A PROBLEM. THIS HAPPENED WHILE DRIVING ON THE HIGHWAY. I HAD MY 5 YEAR OLD IN THE CAR GOING FOR ICE CREAM. STEERING SEEMED TO WORK OK UNTIL I GOT TO THE DRIVE THRU AT DAIRY QUEEN. AFTER ORDERING, MAKING THE TURN AROUND THE BUILDING THE POWER STEERING WAS GONE. HAD TO WRENCH THE STEERING WHEEL TO GET INTO A PARKING SPOT.
Steering, Oct 22, 2017
I WAS DRIVING FROM JASPER, TX TO GEORGETOWN, TX. WHEN THE SERVICE POWER STEERING NOW LIGHT CAME ON. THERE WERE ALSO TWO OTHER WARNINGS THAT CAME ON INCLUDING REMOVE ALL ITEMS FROM FRONT PASSENGER'S SEAT, BUT I DON'T REMEMBER THE OTHER. I TRIED TO RETURN TO JASPER BUT THE CAR BECAME TOO HARD TO STEER AND I STOPPED IN BRYAN, TX. I BELIEVE THERE WAS A PREVIOUS RECALL ON THIS CAR BUT AT THE TIME MY CAR WAS DISABLED FOR OTHER REASONS. I CALLED FORD ABOUT THIS PROBLEM AND THEY SAID THEY WOULD CALL MY DEALERSHIP, BUT THE DEALER INDICATED THAT THEY HAD NEVER BEEN CALLED. I AM CURRENTLY AT A HOTEL IN BRYAN WITHOUT MY BROTHER'S OR MY OWN MEDICATION. I CANNOT CONTACT FORD UNTIL TOMORROW WHICH WILL MEAN TWO DAYS WITHOUT MEDICATION. THIS IS AN EMERGENCY SITUATION. PLEASE HELP.
Steering, Oct 21, 2017
NO PROBLEM SO FAR BUT NEVER RECEIVED A RECALL NOTICE TO HAVE CHECKED. ALL RECALLS SHOULD HAVE BEEN CORRECTED AS OF JANUARY 2017, WHEN WE HAD THE CAR TO THE DEALERSHIP FOR OTHER RECALLS.
Steering, Service brakes, Oct 19, 2017
THE STEARING WHEEL GETS TIGHT WHERE'S AS THOUGH I CANT MOVE IT THAN IT READS STEARING POWER ASSIST FAULT I ALMOST GOT INTO AN ACCIDENT WITH MY CHILDREN IN THE CAR WHEN THE STEARING WHEAL LOCKED ON ME ALSO SOMETINES IT FEEL AS IF THE CAR IS NOT STOPPING WHEN I PUSH THE BREAKS IT KEEPS GOING EVEN WHEN I PUT BRAND NEW BRAKES ON IT I ALMOST RAN INTO THE BACK OF SOMEONES CAR ON THE ROAD THESE A HAZARDOUS FOR MY CHILD
Steering, Oct 13, 2017
ELECTRONI POWER STERRING ASSIT. DOES NOT WORK. DAUGHTER DRIVING DONE THE HIGHEST WHEN LOSS OF POWER ASSIST TO STERRING G WENTRY OUT. VOLTAGE IS GOOD AND NO BLOWN FUSES.
Steering, Oct 5, 2017
DRIVING ON INTERSTATE AT 70MPH WHEN POWER STEERING SERVICE LIGHT CAME ON. AS EXITED FIRST AVAILABLE OFF RAMP ONTO STATE HIGHWAY, STEERING BECAME INCREASINGLY MORE DIFFICULT TO THE POINT OF BEING UNABLE TO MAKE FIRST TWO DESIRED TURNS OFF STATE HIGHWAY. PRIOR OCCURRENCE 08/22/2017 RESULTING IN FORD SERVICE DEPARTMENT REPLACED STEERING RACK ASSEMBLY AND SET TOE ADJUSTMENT. WHEN CAR WAS RETURNED FROM FORD SERVICE DEPARTMENT, PULLED LEFT AND STEERING WHEEL OFF CENTER. CAR WAS RETURNED TO FORD SERVICE DEPARTMENT WHO STATED NOTHING WRONG WITH POWER STEERING, ISSUE WAS BECAUSE TIRES NEED ROTATED. CAR RETURNED AND DRIVEN UNTIL THIS OCCURRENCE. FORD SERVICE DEPARTMENT STATES NO ISSUE WITH POWER STEERING AND IS AGAIN BLAMING TIRES, HOWEVER LAST SERVICE RECEIPT REPORTS "GTIRE TIRES CHECKED GOOD AT THIS TIME."
Steering, Oct 3, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER STARTING THE VEHICLE, THE POWER STEERING ASSIST ERROR INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SHEEHY FORD OF SPRINGFIELD, 6727 LOISEDALE RD, SPRINGFIELD, VA 22150) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINON NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER ADVISED THE CONTACT THAT NO RECALL WAS ASSOCIATED WITH THE VIN; HOWEVER, HE SHOULD KEEP THE REPAIR RECEIPT FOR FUTURE REIMBURSEMENT. THE FAILURE MILEAGE WAS 117,000. *BF UPDATED 7/24/18*JB *TR
Steering, Oct 3, 2017
2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER STEERING SAFETY RECALL. *LD THE CONSUMER STATED AFTER THE RECALL REPAIR WAS COMPLETED THE FAILURE RECURRED. THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE CONSUMER REQUESTED A REIMBURSEMENT FOR THE REPAIRS. UPDATED 10/03/2017*JS
Steering, Sep 29, 2017
AROUND ONE OUT OF EVERY FIVE DRIVES, MY POWER STEERING WOULD FAIL SOON AFTER STARTING THE ENGINE. 2 ERROR MESSAGES POP UP: - POWER STEERING FAULT ASSIST - SERVICE ADVANCETRAC ONCE RESTARTING THE CAR, THE PROBLEM USUALLY CLEARS. IF IT PERSISTS, I WILL SWITCH OFF AND RESTART THE CAR AND IT USUALLY CLEARS AND DOES NOT COME UP TILL THE NEXT DAY OR A LATER DRIVE. IT SEEMS TO BE A COMMON PROBLEM AMONG MANY FUSION OWNERS.
Steering, Sep 29, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ADVANCE STABILITRAK INDICATOR ILLUMINATED WHILE DRIVING 30 MPH. IN ADDITION, THE CONTACT EXPERIENCED A LOSS OF POWER STEERING. THE CONTACT STATED THAT THE STEERING COLUMN COULD BE MOVED, BUT EXCESSIVE EFFORT HAD TO BE APPLIED. THE VEHICLE WAS OPERABLE AFTER BEING MANUALLY RESTARTED. THE VEHICLE WAS TOWED TO FOX FORD (3560 28TH ST SE, GRAND RAPIDS, MI) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000. *LN UPDATED 7/23/18*JB
Steering, Sep 22, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING ABILITY FAILED AND THE SERVICE POWER STEERING NOW AND ADVANCE TRACK INDICATORS ILLUMINATED ON THE MESSAGE CENTER. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS DRIVEN TO THE DEALER (TED BRITT FORD IN CHANTILLY, VIRGINIA) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SENSOR FAILURE WAS INCLUDED IN A RECALL, WHICH STOPPED AT 150,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.
Steering, Sep 17, 2017
PULLED OUT OF DRIVEWAY, THOUGHT CAR DIED, LOOKED AT DASHBOARD AND MESSAGE WAS 'POWER ASSIST FAILURE'. PULLED BACK INTO GARAGE WITH NO POWER STEERING. WAITED 10 MINUTES, STARTED CAR AND NO PROBLEM. DROVE AROUND BLOCK WITH NO INCIDENT. SIDE NOTE: FILLED CAR WITH GAS YESTERDAY AND DASH INDICATED CAR HAD 471 MILES TIL EMPTY WHICH IS ABOVE CAPACITY FOR CAR.
Steering, Other or unspecified, Sep 16, 2017
I WAS DRIVING ABOUT TO MAKE A RIGHT TURN WHEN POWER STEERING ASSIST FAULT DISPLAYED ON THE DASHBOARD THEN MY WHEEL WAS HARD TO TURN... I PULLED OVER TO THE GAS STATION TO GET POWER STEERING FLUID CAN'T FIND THE RESERVOIR TO ADD FLUID CALLED FORD DEALERSHIP IN STONE WALL TO ASK IF THIS HAVE ANYTHING TO DO WITH THE RECALLS BECAUSE I CAME IN FOR MY RECALLS THAT SPECIFIED POWER STEERING HE SAYS THAT NOT THE SAME PROBLEM I HAVE..I WANT TO KNOW IT HE'S CORRECT ALSO FEW MONTHS BEFORE THIS PULLED INTO AT GAS STATION CAR WILL NOT SHIFT TO PARK HAD TO MANUALLY PUT IT IN PARK ONCE IN PARK IT WILL SHIFT TO REVERSE AND DRIVE BUT WILL NOT GO IN PARK WHAT CAN THAT B?, AND IS IT SOMETHING WE NEED TO PAY TO FIX ?
Steering, Sep 15, 2017
FORD ISSUED A RECALL ON THE POWER STEERING ASSIST ON MY CAR. I TOOK THE CAR FOR SERVICING TO FORD. I WAS INFORMED THAT THE REPAIR WOULD NOT BE MADE UNLESS THE STEERING WENT OUT. ALSO, I WAS TOLD THE STEERING SYSTEM HAD TO FAIL BEFORE 160,000 MILES. LATER THE POWER STEERING FAULT LIGHT CAME ON AT 161,000 MILES. WOW!. UNACCEPTABLE THAT FORD WILL NOT REPAIR THIS VEHICLE UNDER THE RECALL NOTICE.
Steering, Sep 15, 2017
WHILE DRIVING THE DASH HAD A POWER STEERING ASSIST FAULT IN AMBER ON DASH AND I HAD NO POWER STEERING. I GOT CAR STOPPED, CUT CAR OFF AND STARTED CAR AND THE MESSAGE WAS GONE. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THE OTHER DAY WHEN I STARTED THE CAR THE MESSAGE POPPED BACK UP. I TRIED TO TURN STEERING WHEEL BUT IT WAS VERY DIFFICULT. I CUT CAR OFF AND RE-STARTED AND FAULT WAS GONE. I SEE THAT THIS IS A PROBLEM THAT TONS OF CARS ARE HAVING. SOME HAVE RECALLS WHILE OTHERS DON'T BUT THEY SHOULD ALL BE RECALLED. I HAVE A DAUGHTER DRIVING THIS CAR AND IT SCARES ME FOR HER TO DRIVE IT. I BELIEVE THEIR IS ENOUGH COMPLAINTS BEING FILED THAT IT JUSTIFIES A RECALL TO FIX ALL THE CARS. THE LAST TIME THIS HAPPENED WAS 09 SEP 17. IT HAS HAPPENED ABOUT A DOZEN TIMES. IT HAS BEEN GOING ON OVER A YEAR....
Steering, Sep 13, 2017
FORD HAS RECALL ON 2011 FORD FUSION 2011 FORD FUSION STEERING:ELECTRIC POWER ASSIST SYSTEM NHTSA CAMPAIGN #15V340000 BUT HAS LIMITATIONS ON MILEAGE WILL NOT COVER MY VEHICLE DUE TO BEING OVER MILEAGE. THE STEERING HAS LOCKED UP ON MORE THAN ONE OCCASION AND SEVERAL OF THOSE HAVE ALMOST CAUSED AN ACCIDENT. CALLED FORD AND THEY WILL NOT FIX THAT I COULD PAY TO HAVE FIXED AND ONLY THEN WOULD THEY WARRANTY THE POWER STEERING AND THEN IT WOULD ONLY BE FOR 3 YEARS. WHEN THIS IS HAPPENING YOU LOSE TOTAL CONTROL OF STEERING, THE STEERING WHEEL LOCKS UP AND YOU HAVE TO TURN VEHICLE COMPLETELY OFF AND RESTART BEFORE YOU CAN EVEN MOVE THE STEERING WHEEL. IT HAS HAPPENED AT SPEED FROM 5MPH ALL THE WAY UP TO 30 MPH AND IT HAS HAPPENED WHILE BACKING OUT OF PARKING SPACE TO PULLING OUT OF PARKING SPACE AND WHILE GOING DOWN ROAD IN CURVES. AFTER I TALKED TO FORD REPRESENTING AND HE TOLD ME IT WOULD NOT BE FIXED UNDER THE RECALL I KNEW THIS NEEDED REPORTED FOR WHEN I'M OUT THERE ON THE ROAD IT'S NOT ONLY MY LIFE INVOLVED BUT POSSIBLY OTHERS IF IT SHOULD HAPPEN WHEN OTHER VEHICLES ARE AROUND.
Steering, Sep 6, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE TRAVELING HIGHWAY SPEEDS, THE CONTACT EXPERIENCED A LOSS OF POWER STEERING AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE DUE TO THE MILEAGE OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 191,000.
Steering, Aug 28, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. ON THREE OCCASIONS, WHILE DRIVING, THE STEERING WHEEL LOCKED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ADVANCETRAC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO METRO FORD SALES AND SERVICE (LOCATED AT 6455 WESTERN AVE, CHICAGO, IL 60636 (773) 776-7600) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED. ON ANOTHER OCCASION, WHILE DRIVING, THE STEERING WHEEL LOCKED AND BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS THEN TOWED BACK TO METRO FORD SALES AND SERVICE WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO FOX FORD LINCOLN (LOCATED AT 2501 N ELSTON AVE, CHICAGO IL, 60647 (888) 380-8568). IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNAVAILABLE.
Steering, Aug 26, 2017
POWER STEERING ASSIST FAILURE WHILE DRIVING; UNABLE TO STEER WITHOUT GREAT DIFFICULTY ALSO TRACTION FAILURE WARNING. IT HAS HAPPENED FIVE OR SIX TIMES AND IF I TURN THE CAR OFF AND IN AGAIN IT RESOLVES THE PROBLEM SHORT TERM BUT AS OF YESTERDAY THIS DID NOT RESOLVE THE ISSUE AND I WILL NEED TO BRING TO A DEALER FIR A REPAIR THAT COULD COST UPWARDS OF $2000 VERY DISAPPOINTED THAT THERE IS NOT A RECALL ON THIS FROM FORD AS I'VE READ NUMEROUS ACCOUNTS OF THIS HAPPENING WITH THE SAME YEAR, MAKE AND MODEL VEHICLE