2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Jun 15, 2017
POWER STEERING ASSIST FAILED SUDDENLY WHILE DRIVING. WHEN STEERING IS OUT ON THESE VEHICLES IS ACTUALLY ALMOST IMPOSSIBLE TO TURN THE WHEEL. I HAVE DRIVEN OLD VEHICLES WITHOUT POWER STEERING AND THIS IS TWICE AS HARD TO STEER. THIS VEHICLE IS EQUIPPED WITH THE EPAS. APPARENTLY MANY PEOPLE ARE HAVING THE SAME PROBLEM. I CONTACTED FORD AND THEY DINED COVERAGE BECAUSE THE EPAS SOFTWARE WAS UPDATED IN 2015 AS PART OF A RECALL FOR DEFECTIVE EPAS. THE SOFTWARE UPDATE DID NOT ACCOMPLISH ANYTHING AS THE EPAS FAILED AFTER THE RECALL SOFTWARE UPDATE. THIS IS A HUGE SAFETY CONCERN THAT NEEDS TO BE ADDRESS ASAP, I GUESS FORD IS WAITING FOR FATAL ACCIDENTS TO START OCCURRING AND INCREASING BEFORE THEY DO SOMETHING ABOUT THIS POWER STEERING DEFECT.
Steering, Jun 15, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE. THE DEALER AT: APPLE FORD, LYNCHBURG, VIRGINIA, WAS CONTACTED AND ASKED FOR THE VEHICLE TO BE BROUGHT TO THE SHOP FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Steering, Jun 10, 2017
I PULLED UP TO WALMART AND WENT IN THEN CAME OUT STARTED MY CAR AND IT STARTED BEEPING. IT READ ON THE TASK POWER STEERING ASSIST FAULT AND THE STEREO ING WAS HARD AND TIGHT. I GOOGLED IT ONLINE AND SEE. IT HAD A RECALL SO I CALLED THE RECALL CENTER THEY ASKED ME HOW MANY MILES I HAD ON IT AND I TOLD THEM 168,000 AND THEN THEY SAID TO TOE IT TO A FORD CENTER RAND IT WILL BE FIXED FREE OF CHARGE AND ALSO I'LL GET MY TOE MONEY BACK. BUT AFTER THE SERVICE GUYS TRIED TO RESET THE ELECTRIC STEERING MODULE THEY REALIZED IT WAS ALREADY BROKE AND BURNT UP. THEY CALLED ME AND TOLD ME IT WILL BE 1700 TO FIX IT. THAT I HAD TO PAY. I SAID NO IT'S A RECALL THE RECALL CENTER SAID IT WAS FREE. I GUESS IT'S NOT FREE. DAY A EVERYONE I CALLED AT FORD REFUSES TO PAY FOR IT. EVEN THO IT'S A RECALL. I'M SO UPSET. THEY SAID IF I WAS WITHIN 150,00 ON MY CAR THEY WOULD PAY. BUT I'M NOT.
Steering, Jun 5, 2017, crash
I HAVE A 2011 FORD FUSION. I WAS DRIVING ABOUT 30 MPH AND LOST CONTROL OF THE POWER STEERING. I WAS UNABLE TO CONTROL THE VEHICLE AND HIT A PARKED CAR THAT WAS ON THE SIDE OF THE STREET I WAS TRAVELING ON. CAUSING DAMAGE TO BOTH VEHICLES. THE PREVIOUS EVENING BEFORE THE ACCIDENT, I HAD GOTTEN INTO THE DRIVERS SEAT AND STARTED THE IGNITION. IN MY MESSAGE BOARD WINDOW ON THE DASH BOARD IT SAID POWER STEERING ASSIST FAILURE. I TRIED TO TURN THE WHEEL AND HAD NO POWER STEERING ABILITIES. SO I TURNED THE CAR OFF, AND RESTARTED IT AND IT WAS NO LONGER AN ALERT ON THE BOARD AND I WAS ABLE TO TURN THE WHEEL. THERE IS A RECALL ON THE POWER STEERING CONTROL MODULE. RECALL # 15V340 MANUFACTURER'S RECALL # 15S518 RECALL DATE MAY 26, 2015
Steering, Jun 2, 2017
UPON STARTING THE CAR, THE POWER STEERING ASSIST FAULT LIGHT COMES ON AND THERE IS NO POWER STEERING ASSIST. THE STEERING IS ALMOST IMPOSSIBLE TO CONTROL. UPON TURNING OFF THE KEY AND ENGINE AND RESTARTING THE ENGINE THERE IS SOMETIMES, BUT NOT ALWAYS POWER STEERING ASSIST. HAVE ALSO HAD A FAILURE OF THE POWER STEERING ASSIST WHILE DRIVING WHICH COULD BE CATASTROPHIC AND DANGEROUS. WHILE DRIVING HAD TO FIND A PLACE TO PULL OUT OF TRAFFIC SO THE KEY COULD BE TURNED OFF AND ENGINE RESTARTED TO GAIN POWER STEERING ASSIST AGAIN. VERY DANGEROUS SITUATION THAT SHOULD BE RECALLED AND REPAIRED BY FORD MOTOR COMPANY. THERE ARE NOT PHOTOS TO UPLOAD RELATED TO THE PROBLEM AT THIS TIME.
Steering, May 28, 2017
POWER STEERING STOPPED WORKING WHILE TURNING.
Steering, May 22, 2017
I WAS DRIVING AND I HEARD A BEEPING SOUND. I LOOKED DOWN AND IT SAID SOMETHING ABOUT POWER STEERING ADVANCE. I'M TRYING TO GET HOME, AND THEN MY WHEEL LOCK UP.
Steering, May 18, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE ATTEMPTING TO DRIVE, THE SHIFTER WAS PLACED IN REVERSE AND THE ACCELERATOR PEDAL WAS DEPRESSED. THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO MANEUVER THE VEHICLE. THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 66,000.
Steering, May 16, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING ABILITY WAS LOST. IN ADDITION, THE STABILITY CONTROL, SERVICE POWER STEERING NOW, AND SERVICE ADVANCE TRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE IT WAS DIAGNOSED WITH A GEAR ISSUE RELATED TO THE RECALL. THE GEAR WAS REPLACED SEVERAL TIMES, BUT THE FAILURE PERSISTED. THE DEALER STATED THEY WOULD CONTACT THE FORD RECALL CENTER TO HAVE THE RECALL REOPENED OR ELSE THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 63,000.
Steering, May 12, 2017
AT FIRST I WAS HEARING A CREAKING NOISE WHENEVER I TURNED THE STEERING WHEEL. I TOOK IT TO THE REPAIR SHOP ON A COLD DAY TO GET IT LOOKED AT BUT THE CREAKING NOISE WENT AWAY AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. THEN A LAST WEEK ON A HOTTER DAY THE CREAKING NOISE CAME BACK. THE NEXT MORNING, I TURNED ON MY CAR AND TRIED TURNING THE WHEEL AND AN "ADVANCETRAC" LIGHT CAME ON. I TURNED OFF THE CAR AND TURNED IT BACK ON AND THE LIGHT WENT OUT AND I WAS ABLE TO TURN THE STEERING WHEEL AGAIN. I STILL HAD THE CREAKING NOISE. THEN YESTERDAY I WENT TO TURN MY CAR ON THE "POWER STEERING" LIGHT CAME ON AND AGAIN I COULDN'T TURN THE STEERING WHEEL WITHOUT A LOT OF PRESSURE. I TURNED MY CAR OFF AND BACK ON AND THE LIGHT WENT OFF, AND I WAS ABLE TO DRIVE FINE AGAIN. THIS HAPPEN 2 MORE TIMES WHILE DRIVING IN A 3-HOUR PERIOD WHERE THE LIGHT TURNED ON. I IMMEDIATELY STOPPED MY CAR IN THE ROAD AND HAD TO TURN MY CAR OFF TO GET THE "POWER STEERING" LIGHT OFF AND GET CONTROL OF MY CAR AGAIN. THAT SAME DAY I WENT TO THE SAME REPAIR SHOP AND THEY TRIED DIAGNOSING THE ISSUE AND THIS TIME THE "POWER STEERING" AND "ADVANCETRAC" LIGHT GOT STUCK ON. THEY SAID I NEEDED TO GET MY CAR TO THE FORD DEALER IMMEDIATELY, SO I HAD TO DRIVE MY CAR DOWN THE ROAD (SAME STREET) WITH THE "POWER STEERING" AND "ADVANCETRAC" LIGHTS ON AND BLINKERS ON SINCE I HAD TO USE A LOT OF STRENGTH TO MAKE THE TURNS I DID HAVE TO MAKE TO GET IT TO THE DEALERS SERVICE CENTER. I WAS SUPER SCARED BECAUSE THE ROAD WAS NARROW AND CURVY AND I FELT LIKE I WAN'TS GOING TO BE ABLE TO MAKE THE TURN AND RUN INTO ANOTHER CAR.
Steering, May 10, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE IN A PARKING LOT, THE POWER STEERING SEIZED. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER STATED THAT THE UNIT THAT NEEDED TO BE REPLACED WAS NOT INCLUDED IN THE WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 64,000.
Steering, Apr 26, 2017
IN JULY OF 2015 RECALL NOTICE 15S18 / NHTSA RECALL 15V-340 WAS ISSUED. THIS RECALL MADE AWARE OF AN ISSUE WITH THE POWER STEERING COMPONENTS OF CERTAIN MODEL YEAR FORD FUSIONS. MY POWER STEERING BROKE IN MY 2011 FUSION IN THE SUMMER OF 2015, AND WAS REPLACED UNDER THE RECALL. LESS THAT 2 YEARS LATER NOW THE SAME TWO PARTS THAT WERE REPLACED UNDER THE PREVIOUS RECALL HAVE BROKE AGAIN. THIS TIME AROUND THERE IS NO RECALL THAT COVERS THE EXPENSES. IN BOTH INCIDENTS I WAS DRIVING ON A STRAIGHT ROAD AND MY POWER STEERING SERVICE MESSAGE POPPED UP. IN BOTH CASES I PARKED MY CAR AND TURNED IT OFF AND BACK ON AGAIN. BOTH TIMES WHEN I TURNED IT BACK ON MY POWER STEERING WAS SHUT OFF, AND WAS NO LONGER WORKING. THIS SECOND INSTANCE OF MY POWER STEERING BREAKING IS THE SAME EXACT WAY IT BROKE THE FIRST TIME. IT SEEMS AS IF THE FORD DEALERSHIP REPLACED THE DEFECTIVE POWER STEERING PARTS WITH MORE DEFECTIVE PARTS.
Steering, Apr 21, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT AN UPDATE NEEDED TO BE APPLIED TO THE PSCM. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN: 15V340000 (STEERING) THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. UPDATED 06/13/17*LJ UPDATED 9/27/18*JB
Steering, Apr 17, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITH NO WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO AN AUTHORIZED DEALER FOR INSPECTION AND DIAGNOSIS. THE DEALER FAILED TO MENTION THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER REPAIRED THE VEHICLE WITHOUT THE CONTACTS APPROVAL AND THE CONTACT WAS UNCERTAIN IF THE VEHICLE MAY BE RELEASED UNTIL THE REPAIR CONCERNS HAD BEEN ADDRESSED WITH THE MANUFACTURER. THE MANUFACTURER REFUSED TO SERVICE THE VEHICLE AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Steering, Air bags, Apr 14, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED IN ORDER TO MANEUVER THE VEHICLE. THE SERVICE ADVANCETRAC AND POWER STEERING ASSIST WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 68,000.
Steering, Apr 12, 2017
POWER STEERING ASSIST FAILED (WARNING APPEARED ON DASH) AND VEHICLE WAS VERY HARD TO STEER AT LOW SPEEDS, ESPECIALLY WHEN TURNING. I ALMOST RAN INTO A CURB BECAUSE OF THIS FAILURE AND THE EFFORT REQUIRED TO TURN THE STEERING WHEEL. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT, THE FAULT WARNING WENT AWAY AND THE POWER STEERING WORKED. THE POWER STEERING LATER FAILED AND THE FAULT WARNING REAPPEARED. THE LOCAL DEALER CANNOT GET IT INTO SERVICE FOR A WEEK AND I AM HESITANT TO DRIVE THE VEHICLE AT SPEED FOR FEAR OF LOSS OF POWER STEERING AGAIN. RESEARCH HAS INDICATED THAT THIS IS A COMMON PROBLEM WITH THESE VEHICLE. IT IS A SAFETY ISSUE AND SHOULD BE COVERED UNDER A RECALL NOTICE.
Steering, Apr 10, 2017
MY 2011 FORD FUSION SEEMED TO BE OPERATING NORMALLY AFTER A DRIVE OF ABOUT 2.5 HOURS, BEGINNING AT ABOUT 7:30 A.M., MOSTLY ON HIGHWAYS, ON SUNDAY, APRIL 9, 2017. THE DRIVE WAS FROM ARNOLD, MARYLAND TO PERKASIE, PENNSYLVANIA. THE WEATHER WAS SUNNY AND MILD. WHEN I STARTED THE CAR AFTER IT HAD BEEN PARKED WITH THE IGNITION OFF FOR ABOUT 30 MINUTES IN PERKASIE, PENNSYLVANIA, THE STEERING WHEEL WAS VERY HARD TO TURN. I DROVE THE CAR SEVERAL MILES ON SECONDARY ROADS AND THE STEERING REMAINED EXTREMELY STIFF AT SLOW SPEEDS, BUT SOMEWHAT EASIER TO HANDLE AT HIGHER SPEEDS. I ALSO NOTICED A STEERING ASSIST FAULT MESSAGE ON THE DISPLAY. I THEN PARKED THE CAR. AFTER THE CAR WAS PARKED WITH THE IGNITION OFF FOR ABOUT 10 MINUTES I RESTARTED THE CAR. AT THAT TIME THE STEERING OPERATED NORMALLY AGAIN. I DROVE BACK TO ARNOLD, MARYLAND WITHOUT FURTHER STEERING PROBLEM.
Steering, Electronic stability control (ESC), Apr 7, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED AS THE SERVICE ADVANCETRAC AND POWER STEERING WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ABLE TO PULL OVER TO THE EMERGENCY LANE AND THE VEHICLE WAS TOWED TO THE CONTACT RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000. ...UPDATED 05/03/17 *BF UPDATED 08/22/2017*JS
Steering, Apr 4, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING BECAME VERY DIFFICULT TO MANEUVER AND THE POWER STEERING WARNING INDICATOR ILLUMINATED ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE DEALER DIAGNOSED THAT THE POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. UPDATED 06/02/17*LJ
Steering, Structure, Mar 29, 2017
VEHICLE SHUT DOWN SEVERAL TIMES WHILE TRAVELING AT LOW SPEED ON A CITY STREET. ALSO, THE DOOR ON THE DRIVER'S SIDE WILL NOT OPEN FROM THE INSIDE OF THE VEHICLE.
Steering, Mar 16, 2017
THE POWER STEERING ASSIST FAILURE LIGHT CAME ON SEVERAL TIMES WHEN I STARTED MY CAR. I LOOKED IN OWNERS MANUAL WHICH STATED TO TURN OFF AND RESTART WHICH LET ME DRIVE. BUT IT STATED TO CALL DEALER. I CALLED DEALER WHICH SAID THAT IT WAS UNDER RECALL. THE NEXT DAY THE DEALERSHIP TOLD ME THAT MY CAR WAS NOT INCLUDED IN RECALL. IT IS THE SAME PART THAT IS UNDER RECALL ON OTHER 2011 FUSIONS BUT NOT MINE. NOW I HAVE TO PAY $1,000 TO REPLACE THE STEERING GEAR.
Steering, Mar 10, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN LEFT OR RIGHT. THE CONTACT STATED THAT THE VEHICLE HAD TO BE RESTARTED ON NUMEROUS OCCASIONS IN ORDER TO CORRECT THE STEERING FAILURE. THE VEHICLE WAS DIAGNOSED AS NEEDING THE RACK AND PINION REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 159,000.
Steering, Fuel/propulsion system, Mar 9, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE INLET FUEL WARNING INDICATOR INADVERTENTLY ILLUMINATED. IN ADDITION, WHILE MAKING TURNS, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER AND PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,904.
Steering, Mar 9, 2017
THIS IS A COMPLAINT WITH FORD'S RECALL 15S18. THE RECALL WAS PERFORMED ON MY CAR (ONLY SOFTWARE UPDATE). WHEN THE RECALL WAS PERFORMED THERE WAS NO DIAGNOSTIC TROUBLE CODES FOUND IN THE POWER STEERING CONTROL MODULE. SINCE THIS RECALL WAS PERFORMED I HAVE EXPERIENCED LOSS OF STEERING. THE STEERING LOCKS UP AND I HAVE ONLY MANUAL STEERING WHILE DRIVING. CAR WAS IN FOR SERVICE AND WAS TOLD THE STEERING GEAR NEEDS TO BE REPLACED. I WAS TOLD THIS IS MY RESPONSIBILITY AT A COST OF AROUND $2000.00. THE RECALL CLEARLY STATES THE STEERING GEAR WOULD BE REPLACED UNDER THIS RECALL. I CONTACTED FORD ABOUT THIS AND I WAS TOLD THE RECALL HAS BEEN PERFORMED AND THE REPLACEMENT OF THE STEERING GEAR WAS MY RESPONSIBILITY. THIS CAR IS UNSAFE TO DRIVE AND A RECALL WAS MANDATED BY THE NHTSA, AND FORD WILL NOT RESOLVE THIS RECALL. I WAS TOLD WITH THE AMOUNT OF MILES ON THE CAR THE RECALL DOESN'T APPLY ANYMORE. THIS SHOULD BE FORD'S RESPONSIBILITY TO REPLACE THE STEERING GEAR IF THEIR IS A KNOW DEFECT IN THE PART. IT SHOULD NOT MATTER THE AMOUNT OF MILES ON THE CAR. IF THERE IS A DEFECT IN THE PART IT SHOULD BE REPLACED UNDER THIS RECALL THE CONSUMER SHOULD NOT BE RESPONSIBLE TO REPAIR THE CAR DUE TO THE KNOW ISSUES REGARDLESS OF THE MILES ON THE CAR.
Steering, Mar 7, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED RANDOMLY AND THE STEERING WHEEL SEIZED. THE CONTACT HAD TO TURN THE VEHICLE OFF AND ON EACH TIME THE FAILURE OCCURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VEHICLE WAS NOT REPAIRED BY THE DEALER WITHIN A REASONABLE TIME FRAME. THE CONTACT WAS UNCERTAIN IF THE DEALER WOULD COMPLY WITH THE RECALL REPAIR. DUE TO THE MILEAGE OF THE VEHICLE, THE DEALER WOULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.