2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Mar 1, 2017
STARTED CAR AND DASHBOARD DISPLAY STATED "POWER STEERING ASSIST FAIL". I HAD NO POWER STEERING AT ALL TRYING TO DRIVE HOME. POWER STEERING SYSTEM FAILED AND HAS TO BE REPLACED. FORD SAID THERE IS A RECALL FOR THIS, BUT MY VIN DOES NOT APPLY EVEN THOUGH IT IS IN THE YEARS RECALLED.
Steering, Feb 28, 2017
BACKING OUT OF PARKING SPOT AND POWER STEERING ABRUPTLY FAILED WITH POWER STEERING ASSIST FAULT ERROR. VERY HARD TO STEER. TOOK TO DEALER AND WAS TOLD I HAD PREVIOUSLY HAD STEERING REPROGRAM UNDER RECALL. DIAGNOSIS STEERING RACK NEEDED TO BE REPLACED AT $2000. LUCKILY IT FAILED IN PARKING LOT. MAIN CONCERN IS RECALL REPROGRAM HAD BEEN DONE IN TIMELY MANNER. THESE RACKS SHOULD BE MANDATORY REPLACE PROBLEM WAITING TO HAPPEN.
Steering, Feb 27, 2017
WAS BACKING OUT OF A PARKING SPACE (IN MOTION, TURNING THE WHEEL) AND THE CAR GAVE A WARNING SIGNAL AND THEN IT SAID POWER STEERING FAILURE. I COULD NOT TURN THE STEERING WHEEL AT ALL. I RESTARTED THE CAR AND THEN IT WAS OKAY. MY HUSBAND SAID THAT THE SAME THING HAPPENED TO HIM A WEEK AGO WHEN HE TURNED THE CAR ON, HE WAS STATIONARY AT THE TIME. HE RESTARTED THE CAR AND IT IT WAS FINE.
Steering, Feb 21, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING, THERE WAS AN ABNORMAL VIBRATION AND CLICKING NOISE EMITTING FROM THE STEERING WHEEL. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Steering, Feb 20, 2017
DRIVING DOWN THE ROAD & POWER STEER WENT OUT COULDN'T STEER CAR ALMOST HAD ACCIDENT! MESSAGE WENT ACROSS CHECK POWER STEERING NOW. DROVE HOME VERY SLOW. WILL CALL DEALER IN MORNING. AFRAID TO DRIVE!
Steering, Electronic stability control (ESC), Feb 3, 2017
WHILE DRIVING, THE CAR FACES A SUDDEN LOSS OF POWER STEERING AND A "SERVICE ADVANCETRAC" WARNING MESSAGE COMES ON AT THE SAME TIME. THE WARNING LIGHT FOR THE TRACTION CONTROL STAYS ON. POWER STEERING RESUMED AFTER SOME TIME BUT THE "SERVICE ADVANCETRAC" WARNING MESSAGE AND TRACTION CONTROL WARNING LIGHT STAYED ON. THIS HAPPENS ALMOST WEEKLY AND SEEMS VERY DANGEROUS. I WAS VERY LUCKY TO NOT HAVE THIS HAPPEN WHILE ON A FREEWAY OR AT A TURN. *TR
Steering, Jan 30, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 55 MPH, THE SERVICE ADVANCE TRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED AND THE POWER STEERING FAILED. IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED OUT OF POCKET, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Steering, Jan 27, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO TURN AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO AVOID A CRASH. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 149,000.
Steering, Jan 19, 2017
TL* THE CONTACT OWNS A 2011 FORD FUSION. ON SEVERAL OCCASIONS WHILE DRIVING THE VEHICLE, THE POWER STEERING FAILED TO OPERATE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,298.
Steering, Jan 14, 2017
POWER STEERING ASSIST FAULT. WHEN I STARTED THE VEHICLE, I CANNOT TURN THE WHEELS, AND THE DASHBOARD SHOWS "POWER STEERING ASSISTANCE FAULT".
Steering, Jan 13, 2017
POWER STEERING ASSIST FAILURE WHILE DRIVING AND TURNING MAKING VEHICLE DIFFICULT TO CONTROL. RECALL WAS ISSUED ON THIS AND COMPUTER UPGRADE INSTALLED. I WAS NOT WARNED THAT THIS COULD BE VERY DANGEROUS AND WOULD MOST LIKELY OCCUR. SHUTTING OFF ENGINE AND RESTARTING TEMPORARILY FIXED, BUT HAS HAPPENED AGAIN. LESS THAN 80,000 MILES ON VEHICLE.
Steering, Jan 12, 2017
POWER STEERING FAILS. UNABLE TO STEER VEHICLE AT ALL..THIS HAS BEEN A PROBLEM FOR QUITE SOME TIME WHEN FIRST STARTING THE VEHICLE BUT NOW HAS PROGRESSED TO MORE FREQUENT AND DURING NORMAL OPERATION ON THE ROAD.DASHBOARD WARNING STATES'POWER STEERING ASSIST FAULT'. THIS FAILURE HAS OCCURRED AT VARIOUS SPEEDS BUT USUALLY AT LOWER SPEEDS.
Steering, Air bags, Other or unspecified, Jan 12, 2017
I AM UNSURE IF MY CAR WAS INCLUDED IN THE AIR BAG RECALL THAT I FOUND VIA GOOGLE, I WAS NEVER NOTIFIED FOR SEVERAL RECALLS INVOLVING MY CAR. NOW THE FORD DEALERSHIP HAS INFORMED ME THAT THERE IS AN ISSUE WITH MY CAR AS WELL AS SEVERAL OTHERS OF THE SAME MAKE AND MODEL WITH CODE ISSUES. THESE CODE ISSUES CAUSE THE POWER STEERING TO FAIL WITHOUT WARNING AND CAUSE LOSS OF CONTROL AS WELL AS SOMETHING INVOLVING SERVICE ADVANCETRAC. FORD HAS TOLD ME THEY CAN RESET EACH TIME THE CODE MESSES UP BUT AT THIS TIME FORD HAS NOT ORDERED A RECALL AND THEY WILL CONTACT THEM TO LET THEM KNOW. WHAT AM I TO DO? THIS IS VERY DANGEROUS!
Steering, Electronic stability control (ESC), Jan 5, 2017
FORD OFFERED RECALL 15S18 TO REPLACE ELECTRIC POWER STEERING ASSIST ON 2011-2012 FORD FUSIONS. THE MANUFACTURE DATE FOR THE RECALL BEGINS ON SEPT 07, 2011. HOWEVER, MY FORD FUSION, MANUFACTURED ONE MONTH EARLIER (AUGUST 07, 2011), HAS THE SAME ISSUE. THE DASH MESSAGE CENTER SAYS "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC". AT APPROXIMATELY 85,000 MILES I LOST POWER STEERING AT 75MPH WHILE PASSING AN 18 WHEELER ON THE INTERSTATE. I LOST CONTROL OF THE VEHICLE AND HAD TO RAPIDLY DECELERATE AND PULL OVER. I ALMOST WRECKED INTO THE BAR-DITCH, AS THE STEERING COLUMN VIOLENTLY JERKED THE VEHICLE TO THE RIGHT. NOW, I STILL HAVE COMPLETE LOSS OF POWER STEERING AND MY LOCAL FORD DEALERSHIP INFORMED ME THAT RECALL 15S18 WON'T COVER MY VEHICLE REPAIR SINCE IT WAS MANUFACTURED A MONTH TOO EARLY. ACCORDING TO MY RESEARCH, THIS PROBLEM ACTUALLY AFFECTS A NUMBER OF FORD MAKES AND MODELS, FROM 2008-2015. THE PROBLEM IS FREQUENT AND PERSISTENT AMONG 2010-2012 FUSIONS. FORD SHOULD BE LIABLE, ESPECIALLY WHEN SAFETY IS THE ISSUE. THE MALFUNCTION IS INCREDIBLY DANGEROUS, AND FORD IS ABOUT TO HAVE YET ANOTHER MASSIVE LAWSUIT FOR THIS.
Steering, Dec 27, 2016, crash
ONCE AGAIN, I CONTINUE TO HAVE ISSUES WITH MY POWER STEERING JUST TURNING OFF WHILE IN THE MIDDLE OF A TURN. THIS IS NOW HAPPENING ABOUT 1-3 TIMES A WEEK. THIS DOES ONLY SEEM TO HAPPEN AT LOW SPEEDS. HOWEVER THAT IS WHEN IT IS THE MOST DANGEROUS. DRIVING THROUGH STORE PARKING LOTS OR PARK, IT HAS SIMPLY GONE OUT AND LOST CONTROL. I AM RUNNING OUT OF WAYS TO EXPLAIN HOW DANGEROUS THE COMPLETELY UNEXPECTED POWER STEERING LOSS ON MY(AND THOUSANDS OF OTHERS) FORDS THAT WERE NOT INCLUDED IN THE RECALL ACTUALLY IS. I HAVE ALREADY REPORTED THAT MORE THAN SEVERAL TIMES I WAS INCHES FROM STRIKING A PEDESTRIAN DUE TO LOSS OF CONTROL AFTER THE POWER STEERING FAILED. I REALLY HOPE WE ARE NOT JUST WAITING FOR A FATAL ACCIDENT REPORT TO TAKE THIS SERIOUSLY. I THINK FORD HAS ALREADY ADMITTED THAT THEY HAVE A PROBLEM WITH THEIR POWER STEERING AND ITS UNBELIEVABLE THAT CARS WITH THE SAME EXACT POWER STEERING RIG THAT ALSO DISPLAY THE SAME EXACT ISSUES ARE NOT INCLUDED IN THE RECALL. MY CAR IS EVEN IN THE SAME YEAR AS OTHER RECALLED MODELS BY AM BEING EXCLUDED. *TR
Steering, Dec 25, 2016
66,100 MILES 12-21-16 THE POWER STEERING WENT OUT SUDDENLY WHILE DRIVING ON THE FL TURNPIKE HIGHWAY. THE CAR STARTING BEEPING AND STATED "SERVICE ADVANCETRAC" AND "POWER STEERING FAILURE" DISPLAYED ON DASH. TOOK IT TO ED FORD IN SPARTA AND THE WANTED TO REPLACE THE ENTIRE ASSEMBLY FOR $1600.00. I DEFINED THE SERVICE. I AM A VERY SMALL WOMAN AND THIS IS EXTREMELY IMPAIRING AND HIGHLY DANGEROUS FOR ME BECAUSE I AM NOW UNABLE TO TURN THE STEERING WHEEL AT ALL. SERVER ALL COMPLAINTS FOUND ON MINE EVEN RECALLS FOR THIS VEHICLE WITH MY MODEL BUT NOT OFFICIAL UNDER THE VIN FOR MY CAR. PLEASE ASSIST *TR
Steering, Dec 21, 2016
STEERING GOES OUT WHEN I START. RESTART AND ITS OK. THIS HAPPEN ABOUT 20 TIMES. NOW IT HAS NO POWER STEERING. I KNOW THE RECALL BUT FORD SAYS MY VIN NOT INCLUDED. I HAVE THE SAME PROBLEM AS RECALL. AT DEALERS AND FORD WON'T COVER. *TR
Steering, Dec 20, 2016, crash
I WAS DRIVING HOME ON THE HIGHWAY, ABOUT 60 MPH, MY SERVICE POWER STEERING NOW LIGHT ILLUMINATED. IMMEDIATELY AFTER, MY STEERING WHEEL LOCKED UP, AND I LOST ALL STEERING CAPABILITY. MY CAR BEGAN COASTING AND SCRAPPED THE GUARD RAIL ON THE HIGHWAY. I WAS ABLE TO COAST OFF OF THE FREEWAY INTO A EMPTY PARKING LOT. *TR
Steering, Dec 15, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Steering, Electrical system, Fuel/propulsion system, Dec 12, 2016
6 MONTHS OLD CAR HAD TRANSMITION AND ELECTRICAL PROBLEMS, DRIVER DOOR LOCK NOT OPENING, AC WENT OUT! AIR BAGS SENSOR OUT, AND NOW EXPERIENCING 2ND TRANSMITION ISSUE. DEALERSHIP IS NOT TAKING FULL RESPONSIBILITY FOR IT, AS TRANSMITION WAS REPLACED AT ANOTHER GARAGE! HAVE BEEN DEALING WITH THIS CAR SINCE 2012. HARD JERKING.
Steering, Dec 5, 2016
POWER STEERING FAILED WHILE CAR IS RUNNING. GET A WARNING MESSAGE "POWER STEERING ASSIST FAILURE" AS A RESULT OF THE STEERING GEAR FAILURE. DEALER RAN A DIAGNOSTIC AND CONFIRMED THE STEERING GEAR HAD TO BE REPLACED. THE VEHICLE HAPPENED TO BE IDLING BOTH TIMES THE FAILURE OCCURRED. VIN NUMBER NOT COVERED BY PRIOR RECALL ON 2011 FORD FUSION #15V340000 FOR THE STEERING:ELECTRIC POWER ASSIST SYSTEM. *TR
Steering, Dec 2, 2016
THIS FORD FUSION 2011 ALMOST GOT ME KILLED. WHILE DRIVING ON A BUSY ROAD, THE POWER STEERING ABRUPTLY FAILED AND I LOST CONTROL OF THE CAR. THE STEERING WHEEL LOCKED UP AND THE ONLY THING I COULD DO WAS BREAK, FORTUNATELY OTHER CARS MANAGED TO AVOID ME. THE CAR DISPLAY SAID "POWER STEERING ASSIST FAULT". THE CAR HAD TO BE TOWED TO A BELL FORD DEALERSHIP IN COLONIA NJ. THEY TOLD ME THAT THERE IS A RECALL FOR 2011-2012 FORD FUSION VEHICLES (RECALL NUMBER 15V340000), BUT REFUSED TO HONOR THE RECALL, STATING THAT THE 2011 CAR WAS ACTUALLY MANUFACTURED AT THE END OF 2010 AND NOT APPLICABLE FOR THIS RECALL. THE FORD DEALERSHIP IS CHARGING ME $1950 TO REPLACE THE POWER STEERING GEAR. WHEN I CALLED FORD CUSTOMER SERVICE, THEY ALSO REFUSED TO COVER THIS VERY DANGEROUS DEFECT SAYING "RECALL IS VIN SPECIFIC". EVEN THOUGH FORD CORPORATION KNOW ABOUT VERY DANGEROUS DEFECT, THEY ARE PUTTING EVERYONE IN DANGER BY REFUSING TO REPAIR ALL AFFECTED CARS. *TR
Steering, Nov 17, 2016
ON TWO SEPARATE OCCASIONS WHILE DRIVING THE CAR SAID POWER STEERING FAILURE AND I COULD NOT DRIVE BY STEERING THE CAR WITH THE STEERING WHEEL BECAUSE IT WAS HARD TO TURN
Steering, Nov 16, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE EPS WARNING INDICATOR FLASHED SEVERAL TIMES UPON STARTING THE VEHICLE. THE CONTACT TURNED OFF THE VEHICLE EACH TIME, WHICH RESET THE COMPUTER AND CLEARED THE CODE. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER DIAGNOSED THAT THERE WAS AN INTERNAL ELECTRICAL FAILURE WITH THE RACK AND PINION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 01/10/2017*CT CONSUMER STATED WHEN HE STARTED THE CAR MESSAGE CENTER SAYS ELECTRIC POWER ASSIST FAILURE MESSAGE POPS UP ON THE DASH. WHEN CAR WAS TURNED CAR THE POWER STEERING STARTS WORKING AGAIN. UPDATED 7/6/18*JB *TR
Steering, Nov 11, 2016
SEVERAL TIMES!! WHILE DRIVING THE VEHICLE THE "ADVANCETRAC" AND ABS INDICATOR LIGHTS APPEAR ON THE INSTRUMENT PANEL. INFORMATION SYSTEM THEN SHOWS A POWER STEERING FAULT, ADVANCETRAC FAULT, AND SAYS TO GET STEERING SYSTEM SERVICE NOW. STEERING BECOMES EXTREMELY DIFFICULT. MECHANIC HAS RESET THE SOFT CODES AND PROBLEM GOES AWAY FOR AWHILE; HOWEVER, COMES BACK. WE HAVE REPEATED THIS PROCESS SEVERAL TIMES! FORD ISSUED RECALL #15S18; HOWEVER, THAT RECALL RUNS FROM BUILD DATES 9/7/2010-2/28/2012. BUILD DATE ON OUR FORD FUSION IS 8/20/2010. WHY IS FORD NOT ALSO REPAIRING / REPLACING THE PSCM OR STEERING MOTOR SENSORS IN OUR VEHICLES THAT ARE HAVING THE IDENTICAL ISSUE? WE HAVE HAD THIS PROBLEM WHILE DRIVING THE VEHICLE, AND HAVE ALSO HAD IT OCCUR WHEN FIRST PUTTING THE VEHICLE INTO GEAR. IN THE LATTER CASE, SHUTTING THE KEY OFF FOR A MINUTE AND THEN RESTARTING CLEARED THE PROBLEM. HOWEVER, WHEN IT OCCURS UNDER MOVING DRIVING CONDITIONS, SHUTTING THE VEHICLE OFF DOES NOT CLEAR THE PROBLEM. THE VEHICLE THEN HAS TO BE TAKEN TO A MECHANIC THAT RESETS THE SOFT CODES WITH A SCAN TOOL.