2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Jul 20, 2016
HAVE THE POWER STEERING ASSIST FAILURE AND SERVICE ADVANCETRAC MESSAGES. VIN NOT UNDER RECALL FOR SOME REASON EVEN THOUGH IT'S A 2011 FORD FOCUS MANUFACTURED IN MEXICO. TURNING IGNITION OFF AND BACK ON DOES NOT FIX THE ISSUE.
Steering, Jul 19, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE REVERSING OUT OF A PARKING SPACE, THE POWER STEERING MALFUNCTIONED, AND THE STEERING WHEEL LOCKED AND BECAME EXTREMELY HARD TO MANEUVER. THE VEHICLE RESUMED NORMAL OPERATION AFTER TURNING OFF AND RESTARTING THE ENGINE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000. UPDATED 09/08/16*LJ *CN
Steering, Jul 17, 2016
THERE HAS BEEN 4 TIMES MY STEERING WHEEL BECOMES VERY HARD FOR ME TO TURN. IT HAS HAPPENED ONCE WHILE DRIVING AND 3 TIMES AFTER PARKING AND STARTING MY CAR IT HAPPENS. I GET THE MESSAGE OF POWER STEERING ASSIST FAULT.
Steering, Jul 15, 2016
CHECK POWER STEERING LIGHT CAME ON WHILE DRIVING IN OUR NEIGHBORHOOD/SUBDIVISION AND POWER STEERING WENT OUT, MAKING THE CAR VERY HARD TO STEER. WE STARTED/STOPPED THE CAR SEVERAL TIMES TO GET THE LIGHT TO SHUT OFF. WE WERE FORTUNATE THAT WE WERE NOT GOING THAT FAST OR BEEN ON THE FREEWAY WHERE AN ACCIDENT COULD HAVE OCCURRED. THERE WAS NO WARNING FOR THE POWER STEERING TO JUST CUT OUT COMPLETELY AND WE HAD NO ISSUES UP TO THE TIME THE LIGHT CAME ON. WE TOOK IT TO DEALERSHIP AND WAS TOLD THAT THE REPAIR WOULD RUN $1,800. THE SAME CAR MADE IN THE SAME PLANT WITH THE SAME ISSUES WAS PART OF A RECALL, BUT UNFORTUNATELY OUT VEHICLE WAS MADE SEVERAL WEEKS BEFORE THE RECALL PERIOD. FORD REFUSED TO COVER EVEN PART OF THE REPAIR EVEN THOUGH THEY ACKNOWLEDGED THAT THE SAME PROBLEM WAS COVERED FOR OTHER VEHICLES.
Steering, Jul 11, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND REQUIRED FORCE. THE VEHICLE WAS SERVICED UNDER THE NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRIC POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 100,792.
Steering, Jul 6, 2016
REPLACED BOTH LOWER CONTROL ARMS IN STEERING. HEARD RUBBING AND GRINDING NOISE. REPORTED IN THE FALL AND TOLD NOTHING WAS WRONG. WENT IN A FEW MONTHS LATER AND WAS TOLD THE CONTROL ARMS BENT AND BROKE. COULD NOT EXPLAIN HOW THIS HAPPENED. I DRIVE MINIMALLY AS I WORK FROM HOME. NOISE WAS WORSE AFTER CAR WARMED UP.
Steering, Jul 2, 2016
STEERING, LEFT OR RIGHT, CAUSES SIGNIFICANT "GRINDING" TYPE NOISE. INDEPENDENT SHOP COULD NOT NARROW IT DOWN, ALTHOUGH FIRST THOUGHT WAS RACK & PINION. THIS VEHICLE (3.0L) DOES NOT HAVE A STANDARD RACK AND PINION. THIS NOISE OCCURS WHETHER STATIONARY OR IN MOTION. TOOK IT TO THE DEALER AND THEY STATED THEY COULD NOT REPLICATE, HOWEVER, THEY COULD REPLACE THE CONTROL ARMS TO SEE IF THAT HELPS RESOLVE THE ISSUE. DUE TO THE COST (ROUGHLY $1500, WITH NO GUARANTEE IT WOULD RESOLVE THE ISSUE) WE DECIDED TO SEE IF WE COULD GET A BETTER IDEA OF WHERE THE ISSUE COMES FROM. IT OCCURS WHILE STATIONARY AND IN MOTION, SO IT IS NOTE RELATED TO THE SUSPENSION CYCLING, BUT IS SPECIFICALLY RELATED TO STEERING LEFT OR RIGHT. SEEMS TO BE RELATED TO THE STEERING MECHANISM. THIS IS AN ONGOING/RECURRING ISSUE THAT IS GETTING WORSE, WITH NO SHOP TECH ABLE TO SPECIFICALLY IDENTIFY. ALL RECALL/SOFTWARE UPDATES (PCM, ETC.) HAVE BEEN COMPLETED BY THE DEALER.
Steering, Jun 29, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE REVERSING THE VEHICLE, THE STEERING WHEEL FAILED TO TURN RIGHT OR LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 161,000.
Steering, Jun 28, 2016
WHILE DRIVING CAR SUDDENLY LOST POWER STEERING. MESSAGE CENTER SHOWED POWER STEERING ASSIST FAULT. SPEED WAS APROX. 20M/H I HIT A CURB AND STOP. AFTER RESTARTING THE CAR MESSAGE DISAPPEARED AND POWER STEERING STARTED WORKING AGAIN. CAR WAS TAKEN TO DEALER. REPAIR COST 1800 DOL.
Steering, Jun 27, 2016
THE ELECTRONIC POWER STEERING SYSTEM HAS FAILED LEAVING THE VEHICLE VERY DIFFICULT TO STEER AND DRIVE MAKING FOR A VERY UNSAFE OPERATING CONDITION.. THIS PARTICULAR CAR IS USED ON A VERY LIMITED BASIS AND HAS LS THAN 24,000 ORIGINAL MILES ON THE ODOMETER. THE PROBLEM HAS OCCURRED TWICE IN A ONE YEAR TIME PERIOD. THIS FIRST OCCURRENCE WAS PROCEEDED BY THE VERY STRANGE CONDITION OF ALL THE WINDOWS AND SUN ROOF OPENED RANDOMLY WHILE THE CAR WAS PARKED AND NOT RUNNING INSIDE THE GARAGE.THE BATTERY WAS THEN DISCONNECTED AND THAT ACTION SEEMED TO RESET THE SYSTEM. THE SECOND OCCURRENCE SEEMS TO BE A COMPLETE FAILURE OF THE ELECTRONIC STEERING SYSTEM, WITH NO EFFECT ON THE POWER WINDOWS AND SUN ROOF.
Steering, Jun 24, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE NOISE WAS PRESENT WHEN THE STEERING WHEEL WAS TURNED LEFT OR RIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,000.
Steering, Jun 20, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE INDICATOR LIGHT ILLUMINATED AND THE POWER STEERING ASSIST FAULT FAILED. THE VEHICLE WAS DRIVEN TO THE DEALER AND REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 105,000.
Steering, Jun 20, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE SERVICE POWER STEERING SENSOR LIGHT ILLUMINATED AND THE POWER STEERING SUDDENLY MALFUNCTIONED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS SERVICED TWICE PREVIOUSLY FOR THE SAME FAILURE. IN JULY OF 2015, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (POWER STEERING), BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 43,000.
Steering, Jun 15, 2016
WHEN I STARTED THE CAR AFTER CHURCH, THE POWER STEERING MODULE LIGHT CAME ON. THERE WAS NO POWER STEERING. THE CAR HAD TO BE TOWED. IT COST OVER $1600.00 TO BE FIXED. WHEN I ASKED FOR THE OLD PART, I WAS TOLD THAT I WOULD HAVE TO PAY ABOUT $200.00 FOR IT. DIDN'T I PAY FOR THIS WHEN I BOUGHT THE CAR?. SOME FUSIONS FROM THE YEAR 2011 ARE COVERED UNDER A RECALL BUT NOT MINE, EVEN THOUGH IT WAS MANUFACTURED IN THE SAME MEXICAN PLANT. FORD SHOULD BE CONCERNED ABOUT THE SAFETY OF ITS CUSTOMERS AND BE WILLING TO HAVE A RECALL ON ALL OF THEM OR AT LEAST PAY FOR THE CARS THAT HAVE THAT PROBLEM WHICH REQUIRED THE REPLACEMENT OF THAT PART. I AM VERY LUCKY THAT I WAS NOT DRIVING ON THE HIGHWAY WHEN THE POWER STEERING STOPPED WORKING.
Steering, Jun 10, 2016
POWER STEERING FAILED. THERE WAS A RECALL CONCERNING THIS AND APPARENTLY ON MY CAR A MODULE WAS REPROGRAMMED. WELL IT FAILED AGAIN. I PURCHASED THIS CAR USED AND IT WAS JUST OVER THE ALLOWABLE MILEAGE TO REPLACE THE STEERING GEAR FOR FREE THROUGH FORD. THE GEAR PROBABLY SHOULD HAVE BEEN REPLACED TO BEGIN WITH, BUT NOW I'M STUCK WITH A $1600 REPAIR BILL THAT FORD SHOULD HAVE FIXED TO BEGIN WITH. RECALL # 15N01.
Steering, Jun 10, 2016
LOST ALL POWER STEERING $1700 TO FIX COMPLAINTS FILED WITH FORD. CAR BUILT AUGUST 2010 NOT COVERED UNDER RECALL. REQUESTING EXTENSION OF DATES TO COVER MY VIN. DRIVING VEHICLE LOST POWER STEERING. COULD NOT HANDLE CAR. HUSBAND HAD TO DRIVE TO DEALERSHIP
Steering, Jun 9, 2016
WHEN DRIVING, MY CAR SUDDENLY LOST POWER STEERING AND A LIGHT ON MY MESSAGE CENTER SAID POWER STEERING ASSIST FAULT. THE STEERING WAS BASICALLY LOCKED UP. I HAD TO STOP THE CAR AND TURN IT OFF. WHEN I RESTARTED THE CAR FUNCTIONED NORMALLY.
Steering, Structure, Electronic stability control (ESC), May 25, 2016
2011 FORD FUSION. THE POWER STEERING SERVICE WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WAS TAKEN TO 2 FORD DEALERSHIPS FOR SERVICE. BOTH DEALERSHIP REPAIRED AND CLEARED THE CODES, BUT ITS STILL A PROBLEM. ITS BEEN A PROBLEM FOR 6 MONTHS. THEY WANT TO CHARGE ME 3000.00 TO REPLACE THE WHOLE STEERING SYSTEM. ANOTHER ISSUE I HAVE IS THE DRIVER DOOR WILL NOT OPEN FROM THE INSIDE. I HAVE TO PUT THE WINDOW DOWN TO OPEN THE DOOR FROM THE OUTSIDE. THIS MOVE IS UNSAFE. FORD SHOULD BE AWARE OF THIS.
Steering, May 24, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING SERVICE FAULT WARNING LIGHT ILLUMINATED AND THE POWER STEERING SEIZED. THE VEHICLE WAS TURNED OFF AND ON, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE REPAIR FAILED TO REMEDY THE FAILURE. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Steering, May 18, 2016
STOPPED CAR IN A PARKING LOT GOT OUT TO REFEREE A SPORTING EVENT. RETURNED TO CAR AND THERE WAS NO POWER STEERING WHEN I STARTED THE CAR. THE ELECTRONIC INDICATORS TOLD ME TO HAVE THE ELECTRONIC STEERING MODULE SERVICED. I WAS ABLE TO DRIVE THE CAR HOME BUT IT WAS EXTREMELY DIFFICULT TO TURN THE WHEELS. THIS HAS BEEN BE AN INTERMITTENT PROBLEM FOR A YEAR NOW BUT WOULD STRAIGHTEN ITSELF OUT BY TURNING OFF AND ON THE IGNITION. THIS TIME THAT PROCESS DID NOT STRAIGHTEN OUT THE PROBLEM. I CONTACT FORD VIA THEIR ON-LINE COMPLAINT DEPARTMENT. FORD REPLY BACK TO ME WAS THAT ALTHOUGH THERE WAS A RECALL FOR THIS PARTICULAR PROBLEM MY VEHICLE IDENTIFICATION NUMBER WAS NOT PART OF THE RECALL. FORD ALSO ASKED ME TO TAKE THE CAR TO MY DEALER TO REMEDY THE SITUATION. SINCE THIS IS A KNOWN SAFETY PROBLEM WITH THIS MAKE, MODEL AND YEAR FORD SHOULD FIX THE PROBLEM. I AM NOW PAYING FOR A CAR LOAN FOR A CAR I CANNOT DRIVE.
Steering, Suspension, Fuel system, Gasoline, Power train, Electrical system, Latches/locks/linkages, Tires, Wheels, Engine, May 15, 2016
BEGAN HAVING PROBLEMS WITH THIS VEHICLE THE SECOND MONTH AFTER PURCHASE. THE FIRST INCIDENT WAS STEERING WHEEL LOCKED AND I COULD NOT CONTROL THE DIRECTION OF THE CAR. I ENDED UP ON THE LEFT SIDE OF THE ROAD OFF THE SHOULDER BEFORE I COULD STOP IT. IT HAPPENED ON SEVERAL OCCASIONS. CAR DIES FOR NO REASON. I END UP HAVING IT TOWED OR RESTARTED BY CHARGING BATTERY. THE BATTERY ALWAYS HAS A FULL CHARGE. ALSO I HAVE BEEN SHOPPING AND GET IN THE CAR TO START IT AND IT WILL NOT START. DOOR HANDLES WOULD NOT WORK FROM INSIDE. WINDOWS WOULD NOT OPEN. HAD TO FORCE WINDOW DOWN ENOUGH TO OPEN FROM THE OUTSIDE. HAD FRONT DOOR HANDLE ASSEMBLE REPLACED HAD TRANSFER CASE RESEALED HORRIBLE SMELL, NEW TIRES 3 TIMES SINCE IT WAS PURCHASED HAD REAR DRIVE SHAFT REPLACED, FUEL PUMP REPLACED HAD TAKEN IT TO FORD JUST RECENTLY FOR WHAT I DEEMED WAS COMPUTER PROBLEMS, OF COURSE THEY COULD NOT FIND ANYTHING WRONG. I WAS TOLD BY MY MECHANIC THE LAST TIME I HAD NEW TIRES PUT ON THE CAR THAT I WOULD NEED NEW RIMS SOON. THE RIMS ARE ERODING FROM THE INSIDE OUT. I HAVE SEVERAL INVOICES FOR WORK THAT WAS DONE AND A FEW MORE I CAN'T LOCATE AT THIS TIME. I WOULD LIKE TO SEND THEM ALL TO YOU. PURCHASE CAR 12/1/12.
Steering, May 11, 2016
DAUGHTER SAYS HER FUSION STEERING LOCKED TIGHT AT LOW SPEED IN A PARKING LOT AND SHE COULDN'T TURN THE STEERING WHEEL. TOOK IT TO DEALERSHIP. THEY SAY THE RACK AND PINION AND THE ELECTRONIC MODULE NEED TO BE REPLACED AT A COST OF $1600.
Steering, Electronic stability control (ESC), Fuel/propulsion system, May 9, 2016, crash
MPG WAS NOT ADDING UP THOUGH IT WAS JUST ME THAN I WOULD NOTICE SPOTS OF GASOLINE ON THE FLOOR AND DID A INSPECTION AND LOOKED NORMAL UNTIL FILLED GAS A BIT HIGHER THAN HALF AND STARTED LEAKING.AND SOME LOSS OF STEERING WOULD HAPPEN HERE AND THERE AND DECIDED TO INSPECT IT TO COUPLE OF CODES WOULD COME UP IN A DTC TEST.
Steering, May 2, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE PULLING OUT OF THE GARAGE, THE POWER STEERING ABILITY SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND IT RESUMED NORMAL OPERATION. THE CONTACT STATED THAT THE FAILURE RECURRED AT LEAST TEN TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Steering, Suspension, Other or unspecified, Apr 25, 2016
SQUEAKING NOISE COMING FROM FRONT AXLE (MOSTLY ON DRIVER SIDE) WHILE DRIVING AND TURNING; SOUNDS THE MOST WHEN OUTSIDE TEMPERATURE IS HIGHER (NOT SO LOUD ON COOL DAYS). TOOK IT TO DEALER THAT SOLD THE CAR (TODAY 04/25/2016) TO HAVE SUSPENSION AND POWER STEERING CHECKED. I SEE ONLINE THERE ARE RECALLS ON SOME FORD FUSION POWER STEERING? MY VIN IS NOT LISTED.