2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Electrical system, Sep 26, 2015
WE HAD A RECALL ON POWER STEERING.HAD IT CHECKED BY DEALER TOLD IT WAS GOOD THEN FEW DAYS LATER POWER STEERING WENT OUT. THE DEALER WORKED ON IT 3 TIMES THEN SENT IT BACK STILL TORE UP. THE DEALER IS ED SHERLING FORD IN ENTERPRISE AL 36330.
Steering, Sep 20, 2015, crash
I WAS PARKED IN A PARKING LOT WHEN I PULLED OUT OF THE PARKING SPACE AND STALLED AND A CAR HIT ME . ON SEPTEMBER 18 I WAS ON MY WAY TO WORK WHEN PULLING OUT OF MY DRIVEWAY IT STALLED THEN ONCE I PULLED ON MY STREET AT 20MPH TO 25MPH THE POWER STEERING COMPLETELY STOPPED AND ADVANCED TRAC STOPPED ALSO MAKING IT IMPOSSIBLE TO DRIVE.
Steering, Sep 16, 2015
POWER STEERING OF MY CAR SHUT OFF WHILE DRIVING. I WAS UNABLE TO TURN THE WHEEL EFFECTIVELY CAUSING AN ONCOMING MOTORIST TO SWERVE TO AVOID COLLISION.
Steering, Electrical system, Sep 4, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER ON AUGUST 20, 2015 TO COMPLETE THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS NOT EXPERIENCING ANY FAILURES BEFORE THE RECALL WAS COMPLETED. WITHIN A WEEK, THE ADVANCED TRACK WARNING LIGHT ILLUMINATED AND THE VARIOUS GAUGES AND WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. AFTER THE SOFTWARE UPDATE, THE VEHICLE HAD A SUDDEN LOSS OF POWER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THERE WAS AN ELECTRICAL SHORT WITHIN THE MODULE CONNECTIONS ASSOCIATED WITH THE POWER STEERING. THE VEHICLE WAS AT THE DEALER FOR WEEKS AS THEY DIAGNOSED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. MA 10/25/15
Steering, Aug 31, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT DISCOVERED THAT THE POWER STEERING ASSISTANCE FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
Steering, Service brakes, Hydraulic, Aug 31, 2015
2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO BRAKE PADS AND STEERING WHEEL ISSUES. *SMD THE CONSUMER STATED WHEN SHE GENTLY APPLIED THE BRAKE, SHE HEARD A POPPING SOUND. ALSO, THERE WAS A GRINDING NOISE COMING FROM THE STEERING WHEEL WHEN SHE MADE A TURN. *JB
Steering, Aug 27, 2015
MY 2011 FORD FUSION SE HAS HAD THE POWER STEERING ASSIST FAILURE LIGHT GO OFF AND THE POWER STEERING DOES NOT WORK. I HAVE READ PREVIOUS COMPLAINTS AND HAVE RESTARTED THE VEHICLE AFTER A MINUTE OR SO AND THE LIGHT GOES OFF, THE POWER STEERING AGAIN WORKS. I HAD THE VEHICLE TO THE FORD DEALERSHIP FOR AN ALIGMENT AND THEY HAD THE SAME POWER STEERING ISSUE. THERE HAS BEEN A RECALL ISSUED FOR THIS EXACT PROBLEM BY FORD, HOWEVER MY PARTICULAR VEHICLE IS NOT PART OF THE RECALL. I HAVE TALKED TO FORD AND THEY HAVE PASSED ON MY COMPLAINT TO CUSTOMER SERVICE WHO STATE THERE ISN'T ANYTHING THEY CAN DO. I AM SO DISGUSTED BY FORD RIGHT NOW. I DO FULLY UNDERSTAND THAT THE RECALL IS FOR CERTAIN VEHICLES MANUFACTURED AT CERTAIN PLANTS WITH CERTAIN PARTS, HOWEVER I DON'T UNDERSTAND HOW A COMPANY CAN IGNORE SOMEONE REGARDING A SAFETY ISSUE THAT IS EXACTLY THE SAME AS THE ONE THEIR RECALL IS FOR. VERY UNFAIR. AT THIS TIME, I EITHER HAVE TO PAY OUT OF POCKET FOR THE REPAIR OR CONTINUE TO HAVE A VEHICLE THAT IS UNSAFE TO DRIVE.
Steering, Aug 26, 2015
ON 2 RECENT OCCASIONS, I LOST MY POWER STEERING WHILE DRIVING MY VEHICLE. I DID NOT GET INTO AN ACCIDENT BUT NEARLY WENT OFF THE ROAD. I RECEIVED 2 MESSAGES ON MY DASHBOARD. POWER STEERING ASSIST DEFAULT AND SERVICE ADVANCETRAC. IT IS MY UNDERSTANDING THERE IS A RECALL ( 15S318) ON 2011 FORD FUSION AND OTHER FORD VEHICLES WITH THE SAME ISSUE. I CALLED FORD ON 08/24/2015 AND THEY TOLD ME MY VEHICLE WAS NOT INCLUDED IN THE RECALL. APPROX COST FOR REPAIR IS 1600-2000. THE POWER STEERING WILL NOT RESET ITSELF SO I CANNOT DRIVE THE VEHICLE. IT WOULD BE GREATLY APPRECIATED IF YOU COULD LOOK INTO THIS MATTER.
Steering, Aug 25, 2015, crash
I WAS DRIVING EARLY IN THE MORNING ON JULY 4, 2015 AND THE STEERING WENT OUT PRIOR TO HITTING A DEER. I TRIED TO AVOID HITTING THE DEER BUT COULDN'T TURN FAST ENOUGH DUE TO THE LOSS OF STEERING. SINCE THEN I HAVE HAD THE SUBFRAME AND BOTH UPPER AND LOWER CONTROL ARMS ON BOTH SIDES REPLACED AND A WHEEL ALIGNMENT COMPLETED AS WELL. STILL THE LOSS OF STEERING EXISTS AND THE LOCAL DEALERSHIP IS NOT WANTING TO FIX THE ISSUE. THE FIRST TIME THE LOST OF STEERING OCCURED I TOOK THE CAR TO MIDAS AND THEY REPLACED THE TWO 50 AMP FUSES AND STEERING WAS RESTORED. BUT FORD DEALERSHIP IS STATING THEY SAW NO DTCS RELATING TO LOSS OF STEERING BUT THE LOSS OF STEERING MESSAGE STILL SHOWS UP ON DASH.
Steering, Aug 24, 2015
IT APPEARED TO BE LOSS OF STEERING WHEN LEAVING A PARKING SPOT IN THE PARKING LOT. STEERING STILL WORKED, BUT WAS DIFFICULT TO TURN, WAS ABLE TO GET VEHICLE HOME BY DRIVING VERY SLOWLY. AFTER ONE DAY THE CAR STARTED UP AND THE STEERING SEEMED TO WORK OK AGAIN, BUT A STEERING CODE FLASHED IN DASH. HAVE NOT FIXED CAR YET -- WAS TOLD THAT REPAIR WOULD BE OVER $1700 BY A MECHANIC.
Steering, Aug 22, 2015
POWER STEERING ASSIST FAULT - CAUSING POWER STEERING FAILURE. RESTARTING CAR FIXED PROBLEM. HAPPEN A FEW TIMES UP UNTIL AUGUST 18TH (AT 39,500 MILES) WHEN I HAD A COMPLETE POWER STEERING FAILURE. POWER STEERING ASSIST FAULT WARNING ON CAR DASH. NO FIXING IT THIS TIME. HAD TO HAVE CAR TOWED TO A GARAGE FOR REPAIR. ONCE THE CORRECT RACK & PINION PART WAS LOCATED - WAS ONLY ONE AVAILABLE IN THE ENTIRE US. IT IS ON ORDER FOR MY GARAGE HOWEVER I'M NOT SURE IT IS EVEN GOING TO FIX THE ISSUE. THIS EXACT PROBLEM IS BEING RECALLED ON #15S18 - HOWEVER MY CAR WAS NOT INCLUDED DUE TO THE MONTH IT WAS MANUFACTURED. THIS IS ACCORDING TO FORD CUSTOMER CARE. THE RECALL NEEDS TO BE EXPANDED TO INCLUDE MY CAR.
Steering, Vehicle speed control, Other or unspecified, Aug 19, 2015, crash
ON AUGUST 1ST, 2015, I WAS ON MY WAY HOME AT ABOUT 10 PM AT NIGHT. I WAS GOING UP A HILL THAT CURVED TO THE LEFT AND SUDDENLY LOST CONTROL OF MY STEERING WHEEL. INSTEAD OF TURNING LEFT THE CAR PROCEEDED TO GO STRAIGHT WHERE I THEN BEGAN TO PANIC. I THEN SLAMMED MY BRAKE TO THE FLOOR AND IT SOMEHOW UNEXPECTEDLY SPED UP. I CRASHED INTO A POWER LINE AND SMASHED THE FRONT END INTO A TREE THAT HAD TOTALED MY VEHICLE. I HAVE SEAT BELT BURNS ON MY NECK, STITCHES ON MY KNEE, ABRASIONS, SUFFERED FROM A MINOR CONCUSSION, A LARGE AMOUNT OF BRUISES, SMALL CUTS ON MY HANDS AND FOREHEAD. I HAVE FULL MEDICAL DOCUMENTS OF MY INJURIES INCLUDING PICTURES. I LATER FOUND OUT THERE WERE 2 RECALLS ON THE VEHICLE A POWER STEERING AND 1 FULL THROTTLE BODY RECALL. THE POWER STEERING WAS COMPLETELY REPLACED PREVIOUSLY IN 7/16/2013 & 10/26/2013 AND THERE WAS NO SOLUTION TO THE THROTTLE BODY RECALL EXCEPT A EXTEND WARRANTY. I ALSO WENT TO THE CAR DEALERSHIP WHERE I PURCHASED MY VEHICLE 2 DAYS BEFORE THE ACCIDENT AND THEY MENTIONED NOTHING ABOUT ANY OF THE RECALLS. THEY ALSO HAD NO CLUE WHY IT WAS MAKING THE STRANGE NOISES AND TOLD ME IT WAS FINE AFTER 4 HOURS OF SERVICE. IM STILL CURRENTLY EXPERIENCING PAIN IN MY SHOULDER THAT WAS DIAGNOSED AT THE ORTHOPEDICS ON AUGUST 18TH. I HAVE TO ATTEND PHYSICAL THERAPY TWICE A WEEK FOR 6 WEEKS. I CURRENTLY HAVE SHOOTING PAINS IN MY LEFT SHOULDER & MUSCLE SPASMS. ALSO MY LEG HAS NERVE DAMAGE WHERE IM STILL EXPERIENCING NUMBNESS AT THIS TIME. THERE IS ALSO PERMANENT SCARRING FROM THE SEATBELT BURNS & THE AIR BAG RIPPING OFF THE SKIN OF MY LEFT THUMB. WE HAVE DOCUMENTATION OF EVERYTHING INCLUDING THE POLICE REPORT, CAR DIAGNOSIS AND THE VEHICLE IS STILL AT THE TOW LOT. NO ONE ELSE WAS INVOLVED OR INJURED HOWEVER THERE IS DOCUMENTATION OF THE PREVIOUS POWER STEERING RECALL ACCIDENT.
Steering, Other or unspecified, Electronic stability control (ESC), Aug 19, 2015
ON AUGUST 1ST, 2015, I WAS ON MY WAY HOME AT ABOUT 10 PM AT NIGHT. I WAS GOING UP A HILL THAT CURVED TO THE LEFT AND SUDDENLY LOST CONTROL OF MY STEERING WHEEL. INSTEAD OF TURNING LEFT THE CAR PROCEEDED TO GO STRAIGHT WHERE I THEN BEGAN TO PANIC. I THEN SLAMMED MY BRAKE TO THE FLOOR AND IT SOMEHOW UNEXPECTEDLY SPED UP. I CRASHED INTO A POWER LINE AND SMASHED THE FRONT END INTO A TREE THAT HAD TOTALED MY VEHICLE. I HAVE SEAT BELT BURNS ON MY NECK, STITCHES ON MY KNEE, ABRASIONS, SUFFERED FROM A MINOR CONCUSSION, A LARGE AMOUNT OF BRUISES, SMALL CUTS ON MY HANDS AND FOREHEAD. I HAVE FULL MEDICAL DOCUMENTS OF MY INJURIES INCLUDING PICTURES. I LATER FOUND OUT THERE WERE 2 RECALLS ON THE VEHICLE A POWER STEERING AND 1 FULL THROTTLE BODY RECALL. THE POWER STEERING WAS COMPLETELY REPLACED PREVIOUSLY IN 7/16/2013 & 10/26/2013 AND THERE WAS NO SOLUTION TO THE THROTTLE BODY RECALL EXCEPT A EXTEND WARRANTY. I ALSO WENT TO THE CAR DEALERSHIP WHERE I PURCHASED MY VEHICLE 2 DAYS BEFORE THE ACCIDENT AND THEY MENTIONED NOTHING ABOUT ANY OF THE RECALLS. THEY ALSO HAD NO CLUE WHY IT WAS MAKING THE STRANGE NOISES AND TOLD ME IT WAS FINE AFTER 4 HOURS OF SERVICE. I'M STILL CURRENTLY EXPERIENCING PAIN IN MY SHOULDER THAT WAS DIAGNOSED AT THE ORTHOPEDICS ON AUGUST 18TH. I HAVE TO ATTEND PHYSICAL THERAPY TWICE A WEEK FOR 6 WEEKS. I CURRENTLY HAVE SHOOTING PAINS IN MY LEFT SHOULDER & MUSCLE SPASMS. ALSO MY LEG HAS NERVE DAMAGE WHERE I'M STILL EXPERIENCING NUMBNESS AT THIS TIME. THERE IS ALSO PERMANENT SCARRING FROM THE SEATBELT BURNS & THE AIR BAG RIPPING OFF THE SKIN OF MY LEFT THUMB. WE HAVE DOCUMENTATION OF EVERYTHING INCLUDING THE POLICE REPORT, CAR DIAGNOSIS AND THE VEHICLE IS STILL AT THE TOW LOT. NO ONE ELSE WAS INVOLVED OR INJURED HOWEVER THERE IS DOCUMENTATION OF THE PREVIOUS POWER STEERING RECALL ACCIDENT.
Steering, Aug 19, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGOSED THAT THE POWER STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,214. THE VIN WAS UNAVAILABLE.
Steering, Aug 12, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,800.
Steering, Aug 11, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED. AFTER STARTING UP THE ENGINE AND ATTEMPTING TO TURN THE STEERING WHEEL, THE VEHICLE LOST POWER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING RACK WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Aug 10, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE VEHICLE WAS DRIVEN WITH CAUTION AND DIFFICULTY IN MANEUVERING THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE POWER STEERING CONTROL MODULE, RACK AND PINION AND OTHER RELATED COMPONENTS WERE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 15V340000 (STEERING) HOWEVER, THE RECALL REMEDY WAS PERFORMED PRIOR TO THE RECEIVING THE RECALL NOTIFICATION. THE CONTACT WAS UPSET BECAUSE THE MANUFACTURER REFUSED TO REIMBURSE FOR PREVIOUS REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,941.
Steering, Aug 10, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. AFTER THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Steering, Aug 6, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 15V340000 (STEERING) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT MENTIONED THAT A FAILURE WAS EXPERIENCED UPON REVERSING OUT OF THE DRIVEWAY. THE POWER STEERING AND THE SYSTEM SENSOR FAULT WARNING LIGHTS ILLUMINATED. THE STEERING WHEEL LOCKED AND THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. IN ADDITION, THE INSTRUMENT PANEL FAILED AND THE GAUGES WERE NOT SHOWING A PROPER READING. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Aug 5, 2015
CAR STARTED CHIMING AND COULD NOT TURN THE STEERING WHEEL.
Steering, Aug 5, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Jul 30, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Jul 30, 2015, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 20 MPH MAKING A LEFT TURN, THE CONTACT'S VEHICLE CRASHED INTO A PARKED VEHICLE. THE CONTACT STATED THAT THE RECALL NOTICE WAS RECEIVED FOR NHTSA CAMPAIGN NUMBER: 15V340000 (POWER STEERING). THE CONTACT'S TEETH WENT THROUGH HER BOTTOM LIP, WHICH REQUIRED MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 39,000.
Steering, Jul 29, 2015
I TOOK MY CAR IN FOR A RECALL (15S18) AND ALL THEY DID WAS RESET MY SENSOR. THE CODE MY CAR THREW WAS NOT IN A LIST OF CODES THAT WOULD WARRANT A GEAR REPLACEMENT. THE PROBLEM IS THAT I HAVE HAD THE POWER STEERING FAIL AT LEAST 6 TIMES IN THE LAST YEAR AND I DO NOT FEEL THAT THEY WERE TAKING THAT SERIOUSLY. THEY BASICALLY STATED AT THE DEALERSHIP THAT IF I WANTED IT FIXED I WOULD HAVE TO PAY FOR IT. I CALLED THE FORD COMPANY AND THEY WERE ALSO NOT HELPFUL. THEY STATED THAT IF IT HAPPENS AGAIN I CAN BRING IT BACK TO BE CHECKED AND IT IS STILL FIXABLE UNTIL 12/31/2015. I FEEL THAT IF I AM IN AN ACCIDENT NOW BECAUSE OF THIS THEY WILL BE NEGLIGENT IN THEIR DUTIES BECAUSE OF THIS RECALL AND I DO NOY KNOW WHAT TO DO NEXT. DO I HAVE AN RECOURSE?
Steering, Jul 21, 2015
POWER ASSIST WHEN OUT ON THE CAR AND IT WAS ALMOST IMPOSSIBLE TO STEER. MOVED TO A SAFE PLACE AND RESTARTED THE CAR. THIS IS A DISASTER WAITING TO HAPPEN. I CONSIDER THIS A MAJOR SAFETY ISSUE IWTH THIS CAR. HAS HAPPENDED MUTIPLE TIMES SINCE THEN. WHAT HAS TO HAPPEN BEFORE THERE IS A RECALL? I AM HAVING IT REPAIRED FOR SAFETY REASONS, BUT I AM HAVING TO PAY FOR THEIR DEFECTIVE PARTS. UPDATED 09/08/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE MANUFACTURER'S EXPENSE. UPDATED 12/16/2015*JS