2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Jul 20, 2015
WE HAVE BEEN TOLD BY FORD THAT OUR 2011 FUSION IS NOT COVERED UNDER THE SAFETY RECALL FOR THE POWER STEERING FAILURE, BUT OUR CAR'S POWER STEERING WENT OUT LAST THURSDAY. WE ARE GETTING MESSAGES THAT SAY "POWER STEERING FAULT" AND "SERVICE ADVANCE TRAC," AND THE POWER STEERING IS MOST DEFINITELY GONE. OUR CAR WAS MANUFACTURED AT THE HERMOSILLO PLANT LISTED IN THE RECALL NOTICE, BUT THE BUILD DATE SHOWS AUGUST OF 2010, THROWING IT A MONTH EARLIER THAN THE DATE THEY'RE SHOWING. WHEN TESTED, WE RECEIVED FAULT CODES U3000-49 AND U3000-96 FOR INTERNAL MODULE FAILURE. THE CODE C-1277 IS ALSO PRESENT. THE TESTS POINT TO THE STEERING GEAR FAILURE.
Steering, Jul 14, 2015
I WAS DRIVING THE CAR ON THE NIGHT OF JULY 7TH. THE MIL CAME ON SAYING SERVICE POWER STEERING NOW. THE NEXT MORNING I HAD NO POWER STEERING AT ALL.
Steering, Jul 13, 2015
POWER STEERING WENT OUT MULTIPLE TIMES, HAD TO REPLACE POWER STEERING RACK.
Steering, Jul 3, 2015
DRIVING I-10 FRONT RIGHT TIRE GO'S FLAT PULLED OVER PUT ON A PAIR TIRE GOT BACK IN CAR TO LEAVE MESSAGE STARTS IN DASH SERVICE POWER STEERING AND I HAVE NO POWER STEERING CALLED DEALERSHIP THEY TOLD ME IT WAS PROBABLY A COINCIDENCE THAT THE FLAT TIRE AND NO POWER STEERING HAPPENED THAT A FLAT TIRE CAUSED ELECTRIC POWER STEERING TO QUIT WORKING SEARCHED THIS PROBLEM ONLINE A LOT OF PEOPLE HAVING SAME PROBLEM SOME OF THEM JUST DRIVING NO FLAT TIRE JUST QUITS WORKING SOME ON AND OFF AT TIMES
Steering, Jun 23, 2015
MY WIFE WAS LEAVING A PATIENT'S HOUSE, AND WHEN SHE STARTED THE VEHICLE, SHE HAD NO POWER STEERING. SHE TRIED TURNING THE CAR OFF AND BACK ON, BUT THE POWER STEERING WAS STILL NOT WORKING. SHE WAS ABLE TO CAREFULLY DRIVE THE CAR TO A LOCAL MECHANIC. THE MECHANIC FOUND NO CODES RELATED TO THE POWER STEERING. A NEARBY DEALER OFFERED TO TOW THE VEHICLE DOWN AND INSPECT IT. THEY CLAIMED THAT THERE WAS NOTHING WRONG WITH THE CAR, THAT THERE WERE NO CODES AVAILABLE, AND THAT THERE WAS NOTHING THEY COULD DO. THE LOCAL MECHANIC FOUND NO CODES RELATED TO THE POWER STEERING EITHER. THE ONLY CODES THE CAR WAS SHOWING WERE RELATED TO A "PURGE VALVE" IN THE GAS TANK, WHICH WAS REPLACED AT THE DEALER. AS THE SOURCE OF THE PROBLEM HAS NOT BEEN FOUND, WE ARE LOOKING TO REPLACE THE CAR, AS THE LOSS OF POWER STEERING WOULD BE DANGEROUS. WE WILL NOW BE REQUIRED TO GO DRIVE THE CAR FROM THE DEALERSHIP TO ANOTHER DEALERSHIP TO ATTEMPT TO TRADE IT IN. FORD MEDIA HAS ANNOUNCED A RECALL ON CERTAIN 2011 FUSIONS BUILT AT THE HERMOSILLO PLANT, BUT WE HAVE YET TO RECEIVE NOTIFICATION OR THE RECALL NOTICE ON THIS ONE. THE SERVICE CENTER HAD YET TO RECEIVE A NOTIFICATION, EITHER. HTTPS://MEDIA.FORD.COM/CONTENT/FORDMEDIA/FNA/US/EN/NEWS/2015/05/27/FORD-ISSUES-TWO-SAFETY-RECALLS-IN-NORTH-AMERICA-.HTML
Steering, Jun 23, 2015, crash
THE VEHICLE LOST POWER STEERING IN A TURN AND THE DRIVER HAD INSUFFICIENT STRENGTH TO CONTROL THE VEHICLE. THE VEHICLE DROVE OVER THE CURB ON THE SIDE OF THE ROAD AND BENT THE TIRE RIM. THE DISPLAYED CAUTION WAS "POWER STEERING ASSIST FAULT/ SERVICE ADVANCETRAC." IN A DIFFERENT SITUATION, THE CURB COULD HAVE VERY EASILY BEEN ANOTHER VEHICLE OR PEDESTRIANS. THIS FAILURE OF POWER STEERING HAS OCCURRED AT HIGH SPEEDS AS WELL. SERVICE PROVIDERS DO NOT SEE THE FAULT IN THE WORKSHOP AS THE FAULT CLEARS EACH TIME THE CAR IS TURNED OFF AND FAILS RANDOMLY.
Steering, Jun 17, 2015
WHILE ACCELERATING ON THE FREEWAY THE POWER STEERING FAILED. A WARNING CAME ON. TURNED OFF THE CAR WHICH RESET THE SYSTEM AND CORRECTED THE PROBLEM. THIS IS THE SECOND TIME IT HAS HAPPENED.
Steering, Jun 12, 2015
THE POWER STEERING ASSIST STOPPED AND A WARNING LIGHT CAME ON, THEN THE TRACTION CONTROL LIGHT CAME ON. THE POWER STEERING WOULD NOT COME BACK ON AFTER REPEATED RESTARTS. THIS HAPPENED SEVERAL TIME BEFORE BUT WOULD WORK AFTER RESTART.
Steering, Jun 11, 2015
CAR NOTIFIED ME OF AN ISSUE WHILE I WAS DRIVING. IT SAID POWER STEERING ASSIST FAULT. I WAS GOING APPROXIMATELY 45MPH. I NOTICED THAT THE POWER STEERING WAS NOT WORKING. I WAS ABLE TO MAKE IT HOME, BUT IT WAS VERY DIFFICULT. WHEN I TURNED MY CAR OFF AND ON AGAIN AT HOME, THE STEERING STARTED WORKING AGAIN. I HAVEN'T HAD A CHANCE TO TRY IT AGAIN, BUT I HEARD IT MAY BE A DAILY OCCURANCE THAT THIS GOES OUT. I CALLED MY DEALERSHIP AND THEY SAID THEY CANNOT HELP ME YET BECAUSE THE RECALL IS NOT OFFICIALLY AVAILABLE.
Steering, Jun 9, 2015
I CHANGED MY FLAT TIRE TO MY SPARE AND WHEN I TURNED ON MY CAR TO TRY MY CAR THE SYSTEM "STEERING NOW" SHOWS UP AND MY CAR IS NOT DRIVE ABLE. STEERING IS STIFF. NEVER HAD A PROBLEM WITH IT BEFORE BUT NOW ALL OF A SUDDEN IT SHOWS UP. THIS IS VERY FRUSTRATING FOR MY CAR IS A 2011 FORD FUSION AND HEARING ALL THESE COMPLAINS AND ISSUES MADE ME DOUBT FORD AND ITS CARS.
Steering, Jun 9, 2015
AS MY SON WAS DRIVING THE CAR THE POWER STEERING STOPPED WORKING MAKING IT VERY DIFFICULT TO STEER. A SERVICE POWER STEERING NOW LIGHT HAS COME ON. VERY DANGEROUS FOR THIS TO QUIT WHILE NAVIGATING. I HAVE RESTARTED IT SEVERAL TIMES AND STILL NO POWER STEERING.
Steering, Jun 6, 2015
WHILE DRIVING THE POWER STEERING ASSIST MALFUNCTIONED AND POWER STEERING WAS LOST. IT RESET AFTER RESTARTING THE CAR.
Steering, Jun 4, 2015
VACATION IN GATLINBURG TN. DRIVING OUT OF GATLINBURG TRACTION LIGHT CAME ON WITH SERVICE POWER STEERING LIGHT CAME ON DROVE TO PLACE TO CHECK IT TURNED CAR OFF LOOKED UNDER HOOD COULD NOT SEE ANYTHING WRONG GOT BACK IN CRANKED CAR SERVICE STEERING NOW LIGHT CAME ON AND CAR WOULD NOT STEER CALLED TOW TRUCK CARRIED CAR TO LOCAL FORD DEALER IN SEVIERVILLE TN COST 1970.00 TO REPAIR PLUS HAD TO STAY EXTRA THREE DAYS
Steering, Jun 3, 2015
WHILE DRIVING HOME LAST EVENING THE POWER STEERING ON MY CAR QUIT WORKING AND I HAD DIFFICULTY CONTROLLING THE VEHICLE. THE INDICATOR LIGHT CAME ON STATING THAT THERE WAS A SYSTEM FAILURE IN REGARDS TO THE POWER STEERING. THIS MORNING WHEN I STARTED THE CAR THE POWER STEERING WAS ONCE AGAIN WORKING. I TOOK THE CAR TO THE FORD DEALERSHIP AND WAS TOLD THAT THERE HAS BEEN A RECENT RECALL ON THIS PARTICULAR PROBLEM, BUT A REPAIR WILL NOT BE AVAILABLE UNTIL JULY 13TH. I WAS ADVISED TO PICK THE CAR UP AND DRIVE IT WITH THE DEFECT UNTIL THE FIX BECAME AVAILABLE BECAUSE NOTHING CAN BE DONE AT THIS TIME. I FIND THIS TO BE DANGEROUS AND UNACCEPTABLE.
Steering, Electronic stability control (ESC), May 31, 2015, crash
I WAS DRIVING ALONG A ROAD AT 50 MPH WHICH WAS THE SPEED LIMIT , ALL OF A SUDDEN I GET SIGNALS ON THE CAR THAT THERE IS A POWER STEERING MALFUNTION. THE WHEEL LOCKED UP AND I COULD NOT EVEN TURN IT TO GET MY CAR TO SAFETY. I HIT A SIGN DUE TO ME NOT BEING ABLE TO TURN MY VEHICLE, MY FOOT WAS JAMMED AND I WAS TOSSED INTO THE STEERING WHEEL
Steering, May 29, 2015
THE PROBLEM IS THAT THE POWER STEERING WILL STOP WORKING WITHOUT NOTICE. IT'S HAPPENED TO ME ONCE AND MY WIFE TWICE. THE FACT THAT THIS IS HER PRIMARY CAR AND SHE HAS KIDS IN THE CAR WITH HER IS VERY CONCERNING. WE WILL BE DRIVING ALONG AND ALL OF A SUDDEN THE POWER STEERING FAILS AND A WARNING MESSAGE COMES UP ON THE DASH. AFTER TURNING THE CAR OFF AND BACK ON AGAIN, THE POWER STEERING WORKS AGAIN. THIS IS THE THIRD TIME THIS HAS HAPPENED, THE FIRST TWO TIMES I CAN'T REMEMBER THE DATES. WHEN WE PURCHASED THIS CAR A LITTLE OVER A YEAR AGO, THE SALESMAN SAID THE REASON IT WAS TRADED IN WAS THE COUPLE HAD PROBLEMS WITH THE STEERING, BUT HE TRIED TO MAKE IT INTO A PROBLEM WITH THE OWNER AND NOT THE CAR. WE PURCHASED THIS CAR WAS PURCHASED FROM A FORD DEALER. I HAVE MADE AN APPOINTMENT WITH THE FORD DEALER I PURCHASED THE CAR FROM AND THEY WILL LOOK AT IT ON MONDAY. I HAVE BEEN DOING A LOT OF RESEARCH ON THIS, AND IT IS A VERY WIDESPREAD PROBLEM YET FORD HAS YET TO ISSUE A RECALL ON THIS PARTICULAR YEAR (I BELIEVE IT ISSUED A RECALL ON EARLIER MODEL YEAR FUSIONS). I'VE SEEN DIFFERING REPORTS ON WHAT FIXED THE PROBLEM, ANYWHERE FROM BAD ABS MODULES/SENSORS TO THE POWER STEERING RACK AND PINION, NONE OF WHICH WERE CHEAP AND/OR COVERED UNDER WARRANTIES. I'M AT A LOSS AT WHAT TO DO. WE PURCHASED THIS CAR FROM A FORD DEALER, THEY KNEW THERE WAS A PROBLEM WHEN WE PURCHASED IT (BECAUSE THAT'S WHY THE PREVIOUS OWNER TRADED IT IN), AND WHEN I TAKE IT IN TO HAVE THEM LOOK AT IT I CAN GUARANTEE IT'LL BE MONEY OUT OF MY POCKET TO FIX A PROBLEM THAT SHOULD BE ON FORD TO FIX.
Steering, May 27, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 34 MPH AND MAKING A RIGHT TURN, THE POWER STEERING WARNING LIGHTS ILLUMINATED AND THE POWER STEERING FAILED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS ISSUE. THE FAILURE MILEAGE WAS 88,000.
Steering, May 26, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "SERVICE POWER STEERING" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE STEERING GEAR WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Steering, May 25, 2015
POWER STEERING CUT OUT WHILE PULLING CAR OUT OF DRIVE WAY. FLASHED MESSAGES "SERVICE ADVANCETRAC" AND "POWER STEERING ASSIST FAULT." THIS HAS OCCURRED PREVIOUSLY AND USUALLY BEEN REMEDIED BY RESTARTING CAR. THIS TIME RESTARTING CAR DID NOT ACCOMPLISH ANYTHING.
Steering, May 23, 2015
I WAS BACKING OUT OF A PARKING SPOT AND THE POWER ASSIST FAILURE, LIGHT CAME ON. IT HAD HAPPEN BEFORE BUT WOULD CORRECT ITSELF IT THE CAR WAS RESTARTED. I HAD ATTEMPTED TO TAKE IT TO A MECHANIC BUT SINCE IT WOUUD NOT HAPPEN WHILE THERE THEY COULD NOT DIAGNOSE THE PROBLEM. I AM NOT LOOKING FORWARD TO THIS COSTLY REPAIR. FZORD PLEASE DO SOMETHING.
Steering, May 22, 2015
I WAS TRAVELING 45 MPH ON A DRY, 2 LANE, MACADAM ROAD NO SHOULDERS WHEN MY POWER STEERING WENT OUT. "ADVANCE TRAC" LIGHT ON, CHIMES & MESSAGE: "NO POWER ASSIST". I DROVE WITH NO POWER STEERING FOR 5 MILES,10 MPH TO A SAFE PLACE TO PARK. CAR OFF FOR OVER AN HOUR, STARTED & HAD POWER STEERING. SLOWLY DROVE 33 MILE HOME. FORD DEALER NEXT DAY: NO DEFINITE CODES, POWER STEERING NOW WORKING, COULD NEED A PSCM, THEY CALLED FORD ENGINEERS HOT LINE. WE WERE TOLD IT COULD BE A FLUKE, NEVER HAPPEN AGAIN; BEST TO DRIVE CAR IN WITH POWER STEERING NOT WORKING. REPAIR COST $1500. WE DID NOT REPAIR, KNOWING OTHERS HAD THIS PROBLEM EVEN AFTER REPAIRS. DIDN'T DRIVE CAR EXCEPT FOR SHORT, LOW-SPEED TRIPS. 5/1/15, NEEDED TO DRIVE THE TURNPIKE 65-70 MPH & REACHED DESTINATION WITH POWER STEERING, BUT 7 HRS LATER, WE STARTED THE CAR, "NO POWER ASSIST", NO POWER STEERING. I CALLED THE DEALERSHIP TO HAVE IT TOWED - TOLD THEM I WOULDN'T DRIVE WITHOUT POWER STEERING ON THE TURNPIKE. THEY SAID TO LET IT REST A BIT - WE DID, 20 MIN, AND IT WORKED. DROVE HOME; DID NOT DRIVE AGAIN UNTIL I TOOK IT TO THE DEALERSHIP AND TOLD THEM THEY COULD HAVE IT UNTIL IT DID IT TO THEM. WHICH IT DID EVENTUALLY. DEALERSHIP NOTES FROM 1ST SERVICE: "CAU IDS TESTED FAULT CODES U0100-20 C1963 -20 ABS LOST COMMUNICATION WITH". NOTES FROM 2ND SERVICE: "COR PCM C1277-20 C200D ROTATION ANGLE SENSOR CIRCUIT MALFUNCTION FAULT TRACED AND REPLACED POWER STEERING CONTROL MODULE STEERING GEAR ASSEMBLY PROGRAM AND VERIFIED REPAIRS." I HAD INFORMED SERVICE OF THE RECALL PENDING, AND THEY ASSURED ME, WE WOULD BE REIMBURSED IF RECALL DOES HAPPEN. NO PROBLEM WITH POWER STEERING SINCE 5/12/15 (REPAIR DATE) HOWEVER, THE WINDSHIELD WIPERS QUIT WORKING 5/18/15 AND DID NOT GO ON UNTIL NEXT DAY. I WONDER IF THIS IS ANOTHER 'GLITCH' & FEAR FOR WHAT WILL GLITCH OUT NEXT. IF I COULD, I WOULDN'T DRIVE THIS CAR, EVEN THOUGH IT HAD THE REPAIR.
Steering, May 21, 2015
INTERMITTENT LOSS OF POWER STEERING. INCIDENTS WERE BECOMING MORE FREQUENT. LAST INCIDENT WHILE CAR WAS IN MOTION. DEALER DIAGNOSED ELECTRICAL STEERING RACK FAILURE, $1780. ESCALATED FROM DEALER TO FORD DUE TO SAFETY ISSUE, FORD OFFERED SOME ASSISTANCE, STILL $1070. PARKED CAR AT HOME, ESCALATED TO FORD CUSTOMER CARE, AND GIVEN A CASE NUMBER. THIS IS A SAFETY CONCERN THAT MUST BE ADDRESSED! I CANNOT ALLOW MY LOVED ONES BEHIND THE WHEEL OF THIS VEHICLE. I'M SURE NO ONE AT THE FORD MOTOR COMPANY WOULD EITHER.
Steering, May 20, 2015
WITHIN A MONTH I HAD THE POWER STEERING ASSIST FAULT WARNING COME UP TWICE AND THE POWER STEERING GIVES OUT. I TOOK IT IN FOR SERVICE AND THEY DIAGNOSED IT WITH NEEDING A POWER STEERING GEAR ASSEMBLY. THE QUOTE FOR THE REPAIR WAS $1,630. I GOT THIS CAR WITH JUST 42,000 MILES ON IT AND I HAVE JUST PUT ONLY 8,000 MILES ON IT AND HAD TO GET THE THROTTLE BODY REPLACED UNDER RECALL BUT I CAN'T UNDERSTAND WHY THE POWER STEERING GEAR ASSEMBLY PART ISN'T CONSIDERED A RECALL SINCE IT CAN BE A HUGE SAFETY RISK! I'M VERY DISAPPOINTED WITH HOW FORD MOTOR COMPANY IS NOT TAKING ISSUE THIS SERIOUSLY!
Steering, May 19, 2015
A VERY DANGEROUS AND SURPRISING POWER STEERING FAILURE. THE POWER STEERING STOPS FUNCTIONING INTERMITTENTLY, WHICH CAN, FOR A SHORT PERIOD OF TIME (MAYBE A COUPLE OF MONTHS), BE CORRECTED BY RESTARTING THE CAR. SOON, THE FAILURE BECOMES A HARD FAULT AND CAN ONLY BE FIXED BY REPLACING THE WHOLE RACK, WHICH IS NOT CHEAP. BEWARE, THOSE INDIVIDUALS THAT DO NOT HAVE SUFFICIENT UPPER BODY STRENGTH WILL NOT BE ABLE TO CONTROL THE CAR IN A TURN. THIS INCLUDES MY TEENAGE DAUGHTER. I AM VERY UPSET THAT FORD IS NOT BEING ACCOUNTABLE NOR YET BEING HELD ACCOUNTABLE FOR THIS VERY HAZARDOUS CONDITION WHEN THERE IS CLEAR EVIDENCE THAT THEY HAVE BEEN USING FAULTY PARTS. NOTE, UNLIKE MOST CASES WITH A LACK OF POWER STEERING, IT DOES NOT SEEM TO REQUIRE LESS EFFORT WHEN AT HIGHER SPEEDS. THERE IS A PRETTY CONSISTENT AMOUNT OF EFFORT REQUIRED TO STEER THE VEHICLE REGARDLESS OF SPEED. THERE IS ALSO A NOTICEABLE WANDERING THE REQUIRES CONSTANT CORRECTION, BEST CHARACTERIZED AS "NEGATIVE STABILITY", WITH MINOR VARIATIONS IN THE ROAD SURFACE CHANGING THE STEERING ANGLE/POSITION.
Steering, May 19, 2015
DRIVER WAS ENTERING A TRAFFIC CIRCLE AND SUDDENLY LOST POWER STEERING FUNCTIONING. DRIVER WAS ABLE TO CONTINUE THROUGH TRAFFIC CIRCLE EXERTING GREATER FORCE ON THE STEERING WHEEL TO COMPLETE TURN IN TRAFFIC CIRCLE. IN CAR MESSAGE CAME ON REGARDING LOSS OF POWER STEERING. DRIVER IMMEDIATELY TURNED INTO A PARKING LOT AND TURNED OFF VEHICLE. AFTER WAITING A MINUTE OR TWO, RESTARTED THE VEHICLE AND WAS ABLE TO PROCEED WITH POWER STEERING APPARENTLY FUNCTIONING. TOOK TO DEALER AND WAS ADVISED THAT NEEDED NEW STEERING GEAR AS IT WAS FAILING.