2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, May 18, 2015
THE FIRST TIME MY DAUGHTER AND I WAS BACKING OUT DRIVEWAY POWER STEERING WARNING CAME ON . I COULD NOT STEER MY CAR .I LIVE ON A VERY BUSY STREET MY NEIGHBOR CAME OUT AND PUSHED US BACK IN MY DRIVEWAY. NOW BARELY A YEAR LATER IT HAS GONE OUT AGAIN THIS TIME IN WAS DRIVING ON 31 W BYPASS AND BARELY MADE IT OFF ROAD. *TR
Steering, May 18, 2015
WHEN LEAVING THE PARKING LOT I LOST ALL STEERING AND HAD TO DRIVE HOME WITH OUT POWER STEERING WHICH MADE MY DRIVE VERY DANGEROUS CONSIDERING I HAD BOTH OF MY CHILDREN IN THE CAR
Steering, Electrical system, Other or unspecified, May 18, 2015
WENT TO TOWN AND PARKED THE CAR WENT IN TO THE STORE AND WHEN I STARTED TO LEAVE I NOTICED THAT THE POWER STEERING DIDN'T WORK. I DROVE THE CAR HOME WITH NO POWER STEERING. IT'S A GOOD THING THIS DIDN'T HAPPEN WHILE GOING THE SPEED LIMIT. THE DEALER SAID THAT THIS IS A COMMON PROBLEM MY QUESTION IS WHY HAS IT NOT BEEN RECALLED IF IT'S A COMMON PROBLEM.
Steering, May 17, 2015
WHILE DRIVING UNDER NORMAL CONDITIONS THE POWER STEERING SUDDENLY STOPPED WORKING. WARNING MESSAGE ON DASH SAYS "POWER STEERING ASSIST FAILURE". BARELY AVOIDED A CRASH DUE TO UNABLE TO STEER VEHICLE NORMALLY. I TOOK TO THE DEALER AND THEY CHARGED ME $250 TO TELL ME THEY COULD NOT IDENTIFY THE PROBLEM. THIS IS AN INTERMITTENT PROBLEM WHICH HAS REOCCURRED MORE THAN 10 TIMES SINCE AT SPEEDS BETWEEN 5 AND 65 MPH. IT HAPPENED AGAIN AT MY KIDS SCHOOL PARKING LOT AND I THOUGHT I WAS GOING TO HIT A PEDESTRIAN CHILD. IT HAS NOW STOPPED WORKING COMPLETELY AT 51,000 MILES. DEALER COULDN'T IDENTIFY THE PROBLEM BEFORE, FORTUNATELY NO ONE WAS HURT, YET. I FEAR THEY ARE GOING TO REPAIR WITH THE SAME DEFECT PRESENT MAKING THIS SAFETY HAZARD CONTINUE FOR THE LIFE OF THE VEHICLE. HOPEFULLY THERE ARE NO FATALITIES IN THE FUTURE BECAUSE NO ACTION OR RECALL WAS FORCED.
Steering, Electronic stability control (ESC), May 16, 2015
DRIVING DOWN THE HIGHWAY CAME UP TO A SLIGHT BEND AND WHEN I WENT TO TURN THE WHEEL I NOTICED THAT IT WAS HARD TO TURN. THINKING IT WAS TIRE GOING FLAT I WENT TO GET OFF THE HIGHWAY WHEN I WENT TO GET OFF ON THE EXIT THE STEERING WAS ALMOST IMPOSSIBLE TO TURN HAD TO SLAM ON THE BREAKS TO AVOID DRIVING OFF THE EXIT RAMP. WITH ALL THE OTHER COMPLAINTS ON HERE IT WOULD HAVE BEEN NICE TO KNOW THAT THIS COULD HAPPEN
Steering, May 16, 2015
AS I WAS MAKING A TURN MY POWER STERRING FAULT LIGHT CAME ON. THIS HAPPEN TO ME THREE TIMES . I CANNOT AFFORD TO PAY FOR THE REPAIR OR PART PLEASE HELP. I TOOK TO FORD AND COST IS 1800 TO FIX THE PROBLEM . MY CAR NEEDS A STEERING RACK.
Steering, Electronic stability control (ESC), May 16, 2015
STARTED MY CAR ON SATURDAY MORNING AT 9AM, PUT IT INTO REVERSE TO BACK OUT OF MY SPOT, WHEN THE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE-TRAC" ERRORS SHOWED ON THE DISPLAY. I PROMPTLY SHUT THE VEHICLE DOWN AND WAITED ONE MINUTE AND RESTARTED IT, THE ERRORS WERE STILL PRESENT. I AM CONTACTING THE LOCAL DEALERSHIP. THANKFULLY THIS DID NOT HAPPEN WHILE DRIVING ON THE INTERSTATE.
Steering, May 14, 2015
MY DAUGHTER WAS DRIVING AND AS SHE WENT TO TURN LEFT, THE POWER STEERING BECAME VERY HARD. SHE PULLED OVER BECAUSE SHE WAS UNABLE TO CONTINUE DRIVING.
Steering, May 13, 2015
DRIVING ON INTERSTATE AND STEERING COMPLETELY FAILED, MORE OR LESS FELT LIKE IT LOCKED-UP. IF I WAS ON THE NEXT ROAD I WAS GOING TO, I WOULD HAVE PROBABLY CRASHED. STOPPED VEHICLE AND TURNED IT OFF. ONCE RESTARTED SEEMED TO CLEAR UP BUT IS STILL HARDER TO STEER. ORIGINALLY I THOUGHT IT MAY HAVE BEEN AN ISOLATED INCIDENT BUT THE PROBLEM HAS RE-OCCURRED SEVERAL TIMES SINCE EVEN WITH OTHERS DRIVING THE VEHICLE.
Steering, May 12, 2015
WHILE DRIVING THE CAR THE POWER STEERING STOPPED WORKING, TURNED THE CAR OFF AND RESTARTED AND THEN IT WORKED AGAIN. THIS HAS HAPPENED ABOUT 15-20 TIMES SINCE THE FIRST INCIDENT. SINCE THE ERROR MESSAGE WENT AWAY WHEN THE CAR WAS RESTARTED, A DIAGNOSTIC WOULD NOT FIND THE PROBLEM. 4 DAYS AGO WE WERE BACKING OUT OF THE DRIVEWAY AND IT HAPPENED AGAIN WITH THE ERROR MESSAGE - POWER STEERING ASSIST DEFAULT- THIS TIME RESTARTING THE CAR DID NOT MAKE THE MESSAGE GO AWAY. AND THE POWER STEERING WAS COMPLETED GONE. WE HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. THEY SAID THE THE ENTIRE POWER STEERING MODULE HAS TO BE REPLACED FOR A TOTAL COST OF $2000. IF THIS WOULD HAVE HAPPENED WHILE DRIVING AT A HIGH SPEED, THIS COULD OF RESULTED IN A VERY SERIOUS ACCIDENT WITH INJURY AND DAMAGES TO THE CAR. THE REPAIR OF THIS DEFECT WITH THIS CAR SHOULD OF BEEN HANDLED BY FORD BUT THEY ARE NOT PAYING FOR THE REPAIR.
Steering, May 11, 2015
POWER STEERING SUDDENLY STOPS WORKING. HAS HAPPENED SEVERAL TIMES, AND IS VERY SCARY. DEFINITELY AN ACCIDENT WAITING TO HAPPEN HERE. I HAVE NOTICED LATELY EVERY TIME I START UP THE CAR THE POWER STEERING DOES NOT WORK FOR THE FIRST 20 SECONDS OR SO THEN KICKS IN. HAVE CALLED THE FORD DEALER TO SEE WHAT THEY THINK, AND ASKED ABOUT THE RECALLS, BUT I GUESS MY MODEL WAS NOT INCLUDED, HOWEVER I SEE IS BEING INVESTIGATED, SO WANTED TO GET MY COMPLAINT IN BEFORE DOING SO. HOPEFULLY IT WILL HELP THE NEXT GUY. SHOP SAYS IT WILL MOST LIKELY NEED A NEW RACK AT LIKE $1600+. I WAS ABOUT TO JUST REPAIR IT WHEN I FOUND ALL THESE SITES WITH HUNDREDS OF OTHERS COMPLAINING ABOUT THE SAME THING WHICH JUST PISSES ME OFF MORE..WINCE THIS WAS A CAR THAT THE KIDS ARE LEARNING TO DRIVE ON, AND WERE GOING TO BE DRIVING, NOW HAVE TO FIGURE OUT IF WE EVEN TRUST IT.
Steering, May 11, 2015
IN MAY 2014 FORD RECALLED 900,000+ VEHICLES DUE TO AN ISSUE WITH THE POWER STEERING TORQUE SENSOR. IT AFFECTED ESCAPE, MARINER, AND EXPLORER MODELS (INCLUDING MODEL YEAR 2011 ON ALL VEHICLES). I HAVE A 2011 FORD FUSION AND MY VEHICLE HAS HAD THE SAME ISSUE SEVERAL TIMES. AROUND FIVE TIMES WHEN I'VE PUT MY CAR IN REVERSE THE POWER STEERING HAS GONE OUT. THE FIRST THREE TIMES IT HAPPENED THERE WERE NO LIGHTS OR ANYTHING THAT PROMPTED ME THERE WAS AN ISSUE. I PUT THE CAR IN PARK, SHUT IT OFF AND RESTARTED IT AND THEN THE POWER STEERING WAS BACK WORKING. THE NEXT TIME IT HAPPENED, THE WARNING MESSAGE BOARD ON THE DASH SHOWED A MESSAGE THAT SAID "POWER STEERING DEFAULT". I TOOK THE CAR TO THE DEALER AND THEY SAID IT WOULD COST $1,800 TO FIX AS THE TORQUE SENSOR CODE APPEARED IN THEIR DIAGNOSTIC TEST. THE ENTIRE STEERING COLUMN NEEDED TO BE REPLACED. I'VE CONTACTED FORD AND TOLD THEM I'M HAVING THE SAME ISSUE AS THE RECALLED VEHICLES; HOWEVER, THEY SAID THAT BECAUSE THE ISSUE ISN'T PREVALENT IN MY MODEL AND YEAR VEHICLE THAT THEY'LL JUST LOOK INTO A "GOODWILL" DISCOUNT ON THE REPAIR. I'VE ASKED THEM TO REPLACE THE STEERING COLUMN AT NO CHARGE WHICH THEY WON'T DO WHICH CONFUSES ME AS I'M CERTAIN THE TECHNOLOGY THEY USE IN ALL THEIR VEHICLES IS SIMILAR, IF NOT THE SAME, AND THUS IF THEY FIXED THE ISSUE IN OTHER CARS THEY SHOULD FIX IT FOR ME AS WELL AT NO COST. I'M NOW WAITING TO HEAR BACK FROM FORD OR MY DEALER AS TO WHAT DISCOUNT THEY'LL OFFER OFF THE TOTAL REPAIR COST - THIS HOWEVER DOESN'T SEEM RIGHT TO ME SO I'M CONTACTING NHTSA IN HOPES THEY CAN PROVIDE SOME ASSISTANCE.
Steering, May 11, 2015
THE POWER-ASSISTED STEERING SUDDENLY FAILED CAUSING THE STEERING WHEEL TO SNATCH OUT OF MY HANDS AS I WAS PULLING OUT OF A PARKING LOT. IT THEN BECAME HARDER TO STEER THE VEHICLE. SO I TOOK IT BACK TO THE FORD DEALERSHIP THAT I HAD JUST BOUGHT IT FROM.
Steering, May 8, 2015
RECEIVED A STEERING WARNING MESSAGE AND THE POWER STEERING WENT OUT. TURNED ENGINE OF AND THE BACK ON AND IT WAS FINE.
Steering, May 6, 2015, crash
WHILE DRIVING 25 MPH ON A TWO LANE LOCAL STREET THE POWER STEERING OF MY 2011 FORD FUSION FAILED ON A CURVE. THE CAR PULLED ABRUPTLY TO THE RIGHT, WENT OFF THE ROAD AND HIT A CURB CAUSING A FLAT AND A DENTED RIM. THE WARNING MESSAGES "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRAC" ALTERNATELY CAME ON. AFTER CHANGING THE FLAT THE CAR STILL HAD NO POWER STEERING. I PROCEEDED WITH GREAT DIFFICULTY TO DRIVE TO A REPAIR SHOP. AFTER REPEATED EFFORTS TO RESET THE ELECTRIC POWER STEERING MECHANISM, THE MECHANIC GOT IT WORKING AGAIN. HOWEVER, BEING FAMILIAR WITH THE PROBLEM, HE SAID IT COULD STOP FUNCTIONING AT ANY TIME AGAIN AND WAS UNSAFE TO DRIVE. HE TOLD ME THERE WERE AT LEAST A THOUSAND COMPLAINTS ABOUT THE POWER STEERING FAILING IN THE 2011 FUSION. SHOULD I PAY OVER $2000.00 TO REPLACE THE ELECTRIC POWER STEERING SYSTEM WITH ANOTHER OF THE SAME FAULTY DESIGN? MY CAR ONLY HAS ABOUT 24000 MILES ON IT. HOW MANY WILL I NEED? FURTHERMORE, I HAVE BEEN DRIVING OVER 50 YEARS AND NEVER HAVE MYSELF OR ANY MEMBER OF MY FAMILY HAD A PROBLEM WITH POWER STEERING CUTTING IN AND OUT. I CAN'T RECALL IN MY LIFETIME ANYONE EVER SAYING HIS OR HER POWER STEERING HAD TO BE REPAIRED. AS A MATHEMATICIAN, I WOULD VENTURE TO SAY THE NUMBER OF FAILURES IN SUCH A SHORT TIME PERIOD IS STATISTICALLY SIGNIFICANT WHEN COMPARED TO THE NORM. *TR
Steering, May 5, 2015
FOR THE THIRD TIME, POWER STEERING FAILURE WARNING AND A NOTICE TO SERVICE ADVANCETRAC, THIS TIME WHILE TRAVELING AT 55 TO 60 MPH IN HEAVY TRAFFIC. WAS ABLE TO PUT CAR IN NEUTRAL AND RESTART ENGINE AND PUT BACK INTO DRIVE. ISSUE WENT AWAY AND DROVE CAR HOME SAFELY. *TR
Steering, May 4, 2015
OPENED GARAGE DOOR AND STARTED CAR TO LEAVE FOR WORK. PUT CAR IN DRIVE AND STARTED TO EXIT GARAGE WHEN "POWER STEERING FAILURE" MESSAGE APPEARED ON DASH. COULD NOT MOVE STEERING WHEEL. STOPPED CAR AND KILLED THE ENGINE. RESTARTED CAR AND ERROR MESSAGE WENT AWAY AND POWER STEERING WAS NORMAL. *TR
Steering, May 4, 2015
I STARTED MY CAR. A WARNING LIGHT STARTED BEEPING AND MY STEERING WHEEL WOULD NOT TURN. THE MESSAGE SAID "POWER STEERING ASSIST FAULT". I TURNED THE CAR OFF AND ON THREE TIMES. THE MESSAGE REMAINED THE SAME. 2 HOURS LATER, I STARTED IT AND THE MESSAGE WAS GONE. WHILE THE MESSAGE WAS ON, I HAD NO CONTROL OF MY CAR. LUCKILY, I WAS IN MY DRIVEWAY.
Steering, May 4, 2015
HAD JUST NAVIGATED A SHARP LEFT TURN FROM AN EXIT RAMP FROM AN ARTERIAL ROAD, AND WAS DRIVING BELOW 40 MILES PER HOUR ON MAJOR PARKWAY/STREET WHEN TRAFFIC LIGHT UP AHEAD TURNED RED. APPLIED BRAKES TO STOP WITH TRAFFIC AHEAD WHEN "SERVICE ADVANCETRAC AND POWER STEERING FAILURE" WARNING MESSAGES APPEARED AND STABILITY CONTROL LIGHT LIT UP. CAR HAD NO POWER STEERING AND IT WAS DIFFICULT TO MOVE THE WHEEL AND I WAS UNABLE TO MOVE OVER TO THE SIDE OF THE ROAD. WHEN I CAME TO A COMPLETE STOP, I KILLED THE ENGINE AND RESTARTED THE CAR. THE WARNING MESSAGES WENT AWAY AND THE POWER STEERING RETURNED. THIS COULD BE A POTENTIALLY DEADLY PROBLEM, AS THE ELECTRIC POWER STEERING DOES NOT BEHAVE AT ALL LIKE HYDRAULIC SYSTEMS DO WHEN LOSING POWER. *TR
Steering, May 4, 2015
POWER STEERING ASSIST FAULT...ALONG WITH ANDVANCETRAC ISSUES....FAILS....TURN OFF VEHICLE AND USED TO WORK AGAIN WELL FOR A SHORT TIME AND AGAIN IT WOULD FAIL...FAILURE OCCURRED EITHER AT HIGHWAY SPEEDS OR IN PARKED POSITION.... MAKING STEERING DIFFICULT... *TR
Steering, May 4, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING AT 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. IN ADDITION, POWER STEERING ASSIST FAULT WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,600.
Steering, Electronic stability control (ESC), May 1, 2015
I STARTED THE CAR AND I GOT A STABILITRAC/POWER STEERING ERROR MESSAGE. THE POWER STEERING WILL NOT WORK. I TRIED WAITING AND RESTARTING AS I READ ONLINE THAT IS A WAY TO FIX IT SHORT TERM AND IT DOES NOT FIX THE PROBLEM. IT HAS HAPPENED IN THE PAST BUT I DID NOT RECORD THE DATE OR MILEAGE. *TR
Steering, May 1, 2015
AS I ATTEMPTED TO PULL OUT OF A PARKING SPACE, THE STEERING WHEEL OF MY 2011 FORD FUSION BECAME EXTREMELY HARD TO TURN. A MESSAGE ON THE DASHBOARD INDICATED THAT THE POWER STEERING ASSIST HAD FAILED. AFTER TURNING OFF THE IGNITION AND RESTARTING THE CAR, THE STEERING SEEMED NORMAL. TWO DAYS LATER THE SAME THING HAPPENED AS I PREPARED TO LEAVE A PARKING LOT. THE DEALER REPLACED THE RACK AND PINION FOR $1800. NO ADDITIONAL INCIDENTS IN THE LAST FEW WEEKS. *TR
Steering, Apr 30, 2015
BETWEEN JUNE 1ST AND JUNE 15, 2014, I BEGAN HAVING PROBLEMS WITH MY BATTERY NOT STARTING MY CAR. AFTER REMOVING THE CABLES AND CLEANING THEM, THE CAR SEEMED FINE FOR A FEW DAYS THEN IT WENT OUT. I REPLACED THE BATTERY AND THE CAR WORKED FINE. A FEW DAYS LATER, THE POWER STEERING QUIT WORKING. I LEARNED AT THAT TIME THAT MY CAR IS NOT EQUIPPED WITH HYDRAULIC POWER STEERING AFTER RESEARCHING ONLINE, I ALSO LEARNED THAT MY POWER STEERING OUTAGE WAS NOT UNIQUE AND THAT THERE WAS AN INVESTIGATION INTO THIS PROBLEM FOR MY MAKE, MODEL AND YEAR MODEL. I HAVE DRIVEN WITHOUT POWER STEERING THIS ENTIRE TIME BECAUSE I CANNOT AFFORD TO PAY THE HIGH DEALERSHIP DIAGNOSTIC FEES AND WHAT I'M SURE WILL BE EXPENSIVE REPAIRS SINCE 3 TWO DIFFERENT CALLS TO THE DEALERSHIP ABOUT THEIR EXPERIENCES WITH THIS PROBLEM WERE NOT ANSWERED WITH ANYTHING BUT "WE HAVE TO SEE IT FIRST...", EVEN THOUGH I ASKED ONLY ABOUT WHAT THEIR RECENT KNOWLEDGE AND EXPERIENCES WITH THIS PROBLEM HAVE BEEN. *TR
Steering, Apr 30, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT 35 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE ELECTRONIC POWER STEERING GEARS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.