2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Jan 9, 2015
I HAVE A 2011 FORD FUSION THAT STARTED HAVING POWER STEERING ISSUES TO WHERE I WOULD INTERMITTENTLY HAVE INCREASED STEERING RESISTANCE WHILE DRIVING. THIS WENT ON FOR A FEW WEEKS BUT I WAS STILL ABLE TO STEER THE CAR HOWEVER IT WAS A MAJOR ANNOYANCE. NO WARNING LIGHTS EVER CAME ON HOWEVER EVENTUALLY IT CAME TO WHERE WHEN I WENT TO START MY CAR THE WHEELS WOULD LOCK UP AND I COULD NOT TURN THE STEERING WHEEL AT ALL. AFTER RESTARTING OR WARMING MY CAR THE STEERING WOULD OCCASIONALLY COME BACK, BUT IT WAS EXTREMELY FRUSTRATING. I HAD NO CHOICE BUT TO TAKE IT TO MY FORD DEALERSHIP AND PAY THE $1500 TO HAVE THE STEERING RACK REPLACED. WITH 64000 MILES ON THE CAR THIS IS TRULY UNACCEPTABLE AND I'M HOPING AFTER A RECALL INVESTIGATION I WILL BE ABLE TO HAVE MY REPAIR COST REFUNDED. *TR
Steering, Jan 6, 2015
THE STEERING COMPLETELY LOCKED UP IN DRIVEWAY, 3 PEOPLE TRIED TO TURN THE TIRES, STUCK AT 11 OCLOCK POSITION, WE COULD NOT TURN WHEELS, AND TOWED TO SHOP. THIS IS THE SHOP WRITING THIS.
Steering, Electrical system, Electronic stability control (ESC), Jan 6, 2015
THE POWER STEERING IS NOT WORKING.THE VEHICLE IS HARD TO MAKE TURNS. I ONLY HAD THIS CAR ALMOST 3 YEARS AND I PURCHASED IT USED. THE POWER STEERING IS GONE AND I HAVE SEEN A LOT OF COMPLAINTS ABOUT THIS MODEL WITH POWER STEERING PROBLEMS. I KNOW THERE SHOULD BE SOME KIND OF RECALL ON THIS VEHICLE. I CAN NOT AFFORD TO HAVE THIS FIXED. I AM HOPING THAT YOU ALL WILL CHECK INTO THIS. IT IS UNSAFE. I AM CONSIDERING THE NEWS ABOUT THIS BECAUSE I KEEP GETTING THE RUN AROUND. I LOVE MY CAR AND I JUST CAN'T AFFORD TO HAVE IT FIXED BECAUSE OF THIS MECHANICAL PROBLEM.
Steering, Jan 5, 2015
I LOST POWER STEERING WHEN COMING DOWN MY STREET, IF I HAD BEEN ON OPEN HIGHWAY I HAVE NO DOUBT I WOULD HAVE CRASHED. NOW THE CAR SITS IN MY DRIVEWAY, BECAUSE I HAVE NO WARRANTY TO COVER THE NEEDED WORK, MY FIRST AND LAST FORD !!!!! *TR
Steering, Jan 4, 2015
WHILE DRIVING ON THE EXPRESS WAY THE CAR LOST POWER STEERING AND THE POWER STEERING FAILURE LIGHT CAME ON. BECAME ALMOST IMPOSSIBLE TO TURN THE VEHICLE. THE DASH MESSAGING SYSTEM READ SERVICE ADVANCETRAC. WE TRIED RESETTING EVERYTHING, TURNING THE CAR ON AND OFF, NOTHING FIXED IT SO WE ARE TAKING IT TO THE DEALERSHIP. BUT READ IT WAS A COMMON ISSUE AND WE BELIEVE IT SHOULD BE RECALLED SO SOMETHING LIKE THIS DOES NOT HAPPEN TO SOMEONE ELSE AND END IN A FATALITY. *TR
Steering, Jan 1, 2015
THIS HAS HAPPENED A FEW TIMES IN MY FORD FUSION SEL. USUALLY I WILL BE DRIVING ABOUT 10-15 MPH, WHEN SUDDENLY THE POWER STEERING FAILS AND I GET A MESSAGE, ACCOMPANIED BY A LOUD BEEP, ON THE DASH, WARNING ME THAT IT HAS FAILED. THE CAR BECOMES ALMOST IMPOSSIBLE TO CONTROL WHEN THE STEERING FAILS. MOST OF THE TIMES IT FAILS, IT DOES IT WHILE TURNING INTO A PARKING LOT. A FEW TIMES IT HAS HAPPENED WHILE BACKING OUT OF A PARKING SPOT. THIS IS EXTREMELY DANGEROUS AND HIGHLY ANNOYING, SINCE I STILL OWE MONEY ON THIS CAR, AND I WAS PROMISED UP AND DOWN WHAT A SAFE, RELIABLE, AND AFFORDABLE CAR IT WAS. *JS
Steering, Jan 1, 2015
AS I WAS PULLING INTO MY DRIVEWAY THE POWER STEERING SHUT DOWN AND THE "POWER STEERING ASSIST DEFAULT" WARNING CAME ON. AT THAT POINT I WAS ALREADY IN MY DRIVEWAY BUT COULD NO LONGER STEER THE CAR AT ALL. NOW I CANNOT DRIVE THE CAR. *JS
Steering, Dec 31, 2014
I DROVE TO WAL-MART IT WAS FINE BUT WHEN I LEFT WAL-MART I DROVE.BACK HOME THE SERVICE POWER STEERING AND ADVANTREC LIGHT CAME ON I HAD TO STRUGGLE TURNING.THE WHEEL THE FASTEST I WAS GOING WAS 35. *JS
Steering, Dec 31, 2014
STEERING FAILURE ASSIST LIGHT CAME ON FIRST THING THIS MORNING AT 6:30AM. WAS WONDERING IF THIS HAS EVER BEEN A RECALLED PART FOR THE 2011 FORD FUSION. *JS
Steering, Dec 31, 2014
WHILE DRIVING, THE ADVANCE TRAC LIGHT CAME ON. THEN AN ERROR MESSAGE TELLING ME TO SERVICE POWER STEERING. THE WHEEL SUDDENLY BECAME HARD TO TURN WHILE DRIVING. THERE WAS NO ADVANCED WARNING. AS SOON AS THE LIGHT CAME ON, THE CAR BECAME DIFFICULT TO STEER. *JS
Steering, Dec 29, 2014
I WAS DRIVING THE VEHICLE AND THE SKID/SLIDE LIGHT CAME ON. NOT MUCH LONGER THE POWER STEERING/ADVANCETRAC WARNING CAME ON AND I COMPLETELY LOST POWER STEERING, ALMOST RUNNING OFF THE ROAD. *TR
Steering, Dec 29, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000. THE VIN WAS NOT AVAILABLE.
Steering, Dec 29, 2014
WHILE DRIVING MY 2011 FORD FUSION SEL V6 ON DECEMBER 25TH, 2014, THE ADVANCE TRACK LIGHT CAME ON. IT STAYED ON UNTIL I PARKED THE CAR IN THE GARAGE ABOUT 10 MILES (15 MINUTES) LATER. TWO DAYS LATER, ON A TRIP FROM NORTH CAROLINA TO KENTUCKY, THE ADVANCE TRACK LIGHT CAME ON AGAIN. THIS TIME IT CAME ON AND STAYED AGAIN UNTIL THE CAR WAS PARKED AT THE FINAL DESTINATION IN KENTUCKY. IT STAYED ON FOR ABOUT 50 MILES +/-. LATER IN THE DAY, I GOT IN THE VEHICLE TO TAKE A SHORT TRIP TO THE GROCERY STORE. WHEN I STARTED DOWN THE ROAD, AT APPROXIMATELY 30 MPH, THE "SERVICE POWER STEERING" AND " SERVICE ADVANCE TRACK SYSTEM" ERROR CODES POPPED UP AND THE POWER STEERING JUST QUIT WORKING. I STILL HAD STEERING IN THE CAR BUT IT TOOK MOST ALL THE STRENGTH I HAD (AND I'M NO SMALL GUY) TO MUSCLE THE CAR TO THE SIDE OF THE ROAD AND GET IT STOPPED. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF MY WIFE, SON, OR DAUGHTER HAD BEEN DRIVING THE CAR AT THE TIME. I TOWED THE CAR HOME ON 12/28/14 AND SCHEDULED AN APPOINTMENT AT THE LOCAL FORD DEALER FOR 2 PM TODAY (12/29/14). *TR
Steering, Dec 28, 2014
ON DECEMBER 19 I STARTED MY CAR AND TRIED TO DRIVE AWAY. HOWEVER, THE STEERING WHEEL APPEARED LOCKED. IT WOULD NOT BUDGE. I CUT THE CAR OFF AND RESTARTED IT, AND THE WHEEL THEN MOVED. THIS HAPPENED AGAIN ON DECEMBER 21, 25, AND 27, BUT ON THE 27, A MESSAGE APPEARED: "POWER STEERING ASSIST FAULT." ON DECEMBER 28, THE POWER STEERING WENT OUT WHILE I WAS DRIVING DOWN A NEARBY STREET. I HAD TO MANHANDLE THE STEERING WHEEL AND COAST TO A STOP. AGAIN I RECEIVED THE MESSAGE. *TR
Steering, Dec 23, 2014
I HAVE LOST POWER STEERING TWICE NOW. IT HAS ALWAYS BEEN WHEN I HAVE JUST STARTED MY CAR. I START THE CAR, BACK OUT OF A PARKING SPOT AND WHEN I PUT THE CAR IN DRIVE I LOSE POWER STEERING AND A POWER STEERING FAILURE LIGHT COMES ON. I HAVE BEEN ABLE TO DRIVE THE CAR TO A SAFE AREA AND TURN IT OFF AND RESTART THE CAR. THIS SEEMS TO RESET THE POWER STEERING. *TR
Steering, Dec 19, 2014
DRIVING SON TO SCHOOL ON SECONDARY ROAD WITH TURNS; LIGHT CAME ON INDICATING FAILURE OF THE POWER STEERING ASSIST AND THE POWER STEERING WENT OUT. HAD TO DRIVE SEVERAL HUNDRED FEET TO ATTEMPT TO GET THE VEHICLE OFF THE ROAD SAFELY. TURNED THE CAR OFF; THEN RESTARTED AND THE SYSTEM RESET. SECOND OCCURRENCE A FEW DAYS LATER WHEN IS STARTED THE VEHICLE. I PUT IT IN REVERSE AND AGAIN THE INDICATOR LIGHTS CAME ON WITH THE SAME ERROR MESSAGE. RESTARTED THE VEHICLE AND THE SYSTEM RESET. *TR
Steering, Dec 18, 2014
WHILE PILLING OUT OF A PARKING SPACE THE STEERING ASSIST FAILED MAKING THE VEHICLE DIFFICULT TO STEER. CAR HAD TO SIT AND BE RESTARTED BEFORE REGAINING STEERING. SINCE THE INCIDENT THERE ARE STEERING ASSIST WARNINGS ON THE DASH. THE PROBLEM APPEARS RANDOMLY AND VERY CONCERNED STEERING WILL BE LOST AT HIGH SPEEDS OR HIT SOMEONE OR SOMETHING AT LOW SPEEDS.
Steering, Dec 17, 2014
CALLED CARMX WHERE I PURCHASED THE CAR MANY TIMES..TO NO AVAIL I HAVE GOTTEN HELP. MY CAR NOW WON'T WORK. NO POWER STEERING. WAS BACKING OUT OF MY DRIVEWAY. *TR
Steering, Wheels, Electronic stability control (ESC), Dec 15, 2014
I WAS DRIVING INTO A PARKING LOT AND MY POWER STEERING LIGHT CAME ON TO SERVICE SOON I PARKED MY CAR THEN WHEN I WENT TO LEAVE AND STARTED MY CAR, THE LIGHT WENT TO SERVICE NOW AND I HAD NO POWER STEERING AT ALL. I AM A COLLEGE STUDENT AND JUST BOUGHT THIS CAR LESS THAN 5 MONTHS AGO AND I AM VERY LUCKY THAT THIS DIDN'T HAPPEN ON MY WAY HOME WHILE DRIVING THROUGH THE MOUNTAIN AREAS I HAVE TO DRIVE THROUGH FROM COLLEGE OR I COULD HAVE HAD A FATAL OR SERIOUS ACCIDENT. I DON'T HAVE THE MONEY TO FIX THIS AND I BELIEVE FORD MOTOR COMPANY SHOULD RECALL AND REPAIR THIS SERIOUS ISSUE AND SINCE THERE IS SEVERAL COMPLAINTS. *TR
Steering, Power train, Dec 13, 2014, crash
I WAS DRIVING MY VEHICLE ON THE HIGHWAY AT 60 MILES PER HOUR WHEN THE POWER STEERING WHEN OUT COMPLETELY. WHEN THIS HAPPENED I WAS AT A OFF RAMP EXIT AND HAD ALMOST ZERO STEERING I PANICKED AND TRIED TO GET OFF THE EXIT WHICH HAD A SHARP RADIUS TURN, I COULD NOT KEEP THE VEHICLE ON THE ROAD AND TRAVELED OFF INTO TO GRASS UNTIL I COULD SKID TO A STOP. IF THERE WOULD HAVE BEEN A DIFFERENT SITUATION OTHER THEN THE GRASS I WAS ABLE TO CRASH OFF INTO I OR SOMEONE ELSE COULD HAVE BEEN KILLED OR SERIOUSLY INJURED. IT TOOK EVERY BIT OF STRENGTH I HAVE TO TRY TO CONTROL THE VEHICLE TO KEEP IT FROM A VERY SERIOUS ACCIDENT, AS MY VEHICLE LOST STEERING I HAD TWO DASH WARNINGS THAT CAME ON. ADVANCED TRAC AND POWER STEERING BOTH QUIT WORKING. WITH THE RESEARCH I'VE DONE I THINK ITS A DISGRACE THAT FORD HAS DONE NOTHING TO FIX THIS ISSUE. I HAVE NO WAY TO PAY OVER $2000 TO GET MY CAR OPERATIONAL AGAIN. I WILL NO DOUBT LOOSE MY JOB DO TO NOW NOT HAVING TRANSPORTATION. MY CAR ONLY HAS 48500 MILES ON IT. THANKS FORD *TR
Steering, Dec 12, 2014
STARTING IN MID-OCTOBER 2014, WE STARTED EXPERIENCING OCCURRENCES OF POWER STEERING FAILURE WITH AN ODOMETER READING OF APPROXIMATELY 50,000 MILES. EACH OCCURRENCE WAS INTERMITTENT; TYPICALLY THE POWER STEERING ASSIST WAS DISABLED WHEN FIRST ENGAGING THE TRANSMISSION IN "DRIVE" FROM PARKED POSITION. AS A REMEDY, WE WOULD STOP THE CAR, TURN OFF THE ENGINE, AND RESTART THE IGNITION. THIS PROCEDURE WOULD REACTIVATE POWER STEERING ASSIST AND ALLOW NORMAL STEERING. HOWEVER, THE LAST POWER STEERING FAILURE IN MID-NOVEMBER LED TO A PERMANENT DISABLEMENT OF THE POWER STEERING, AS RESTART PROCEDURE FAILED. WE CONTACTED FORD DEALER TO NOTIFY OF THE PROBLEM, AND RECEIVED ESTIMATE OF $1500.00 FOR REPAIRS (VEHICLE'S STANDARD WARRANTY EXPIRED), AND DECLINED TO REIMBURSE THE REPAIR COST DUE TO NO RECALL. AFTER FURTHER DISCUSSIONS, DEALERSHIP AND FORD OFFERED COST SHARE; FORD WOULD BEAR 60% OF THE REPAIR COST WITH THE REMAINDER BY US. WE AGREED TO THE ARRANGEMENT; DEALERSHIP PERFORMED NECESSARY REPAIR (REPLACED STEERING GEAR INCLUDING ALIGNMENT) ON NOVEMBER 21, 2014 (ODOMETER READING OF 50,774 MILES) @ TOTAL OUT-OF-POCKET REPAIR CHARGES OF $583.44. WE BELIEVE THE VEHICLE'S POWER STEERING FAILURE WAS GROSSLY PREMATURE. ALTHOUGH OUT OF WARRANTY, WE BELIEVE THE POWER STEERING GEAR WAS DEFECTIVE, AND SHOULD BE COVERED BY A FORMAL RECALL OR EXTENDED WARRANTY. FURTHER, POWER STEERING ISSUE WAS NOT CAUSED BY EXCESSIVE WEAR AND TEAR, BUT WAS THE BY-PRODUCT OF A LATENT DEFECT BASED ON INFERIOR QUALITY. THIS POSES A SIGNIFICANT SAFETY HAZARD AS LOSS OF POWER ASSIST MAKES "MANUAL" STEERING EXTREMELY DIFFICULT FOR ANY DRIVER. OUR DRIVING HABITS HAVE BEEN REASONABLE, AND HAVE BEEN IN LINE WITH THE INTENDED PURPOSE OF THE AUTOMOBILE. BASED ON THE ABOVE, WE REQUEST FURTHER INVESTIGATION OF THIS CASE, AS WE BELIEVE OTHER FUSIONS OF THE SAME MODEL YEAR MAY BE SIMILARLY IMPACTED. *TR
Steering, Dec 12, 2014
MY VEHICLE LOST ITS POWER STEERING. A ERROR MESSAGE CAME UP "POWER STEERING ASSIST FAULT AND SERVICE AUTOTRAC.. I RESTARTED THE CAR HOPING IT WAS JUST A GLITCH IN THE SYSTEM,BUT IT WAS NOT. I HAD NO POWER STEERING. I TOOK IT TO THE FORD DEALER AND THEY TOLD ME IT WAS THE SENSOR THE COST OF THE REPAIR IS CLOSE TO $2000.00. I HAD NO CHOICE BUT TO GET IT FIXED AND IT WAS VERY COSTLY. I HAVE ASKED OTHER OWNERS OF THIS SAME VEHICLE AND A FEW OF THEM HAVE HAD THE SAME PROBLEM. THIS IS A DISGRACE THAT FORD DOES NOT SEE THIS AS A ISSUE FOR A RECALL. THIS IS MY LAST FORD VEHICLE. *TR
Steering, Electronic stability control (ESC), Dec 8, 2014
POWER STEERING FAILED. RECEIVED INDICATION OF ADVANCETRAC NEEDING SERVICE AS WELL AS POWER STEERING FAILURE. I HAVE NOTICED SOME ISSUES OF THIS NATURE FOR OVER ONE YEAR AND 15,000 MILES AS WHEN THE CAR IS FIRST STARTED AND PUT INTO REVERSE THERE WOULD BE, ON OCCASION, NO POWER STEERING AND I'D GET ADVANCETRAC NEEDS SERVICE WARNING. BY PUTTING THE CAR IN DRIVE I COULD SOMETIMES GET THE POWER STEERING BACK OR IF I SHUT THE ENGINE OFF AND RESTARTED. POWER STEERING COMPLETELY FAILED NOW AT 43,000 MILES AND I'VE BEEN TOLD BY THE FORD DEALERSHIP THAT THE MODULE AS WELL AS THE STEERING GEAR--THE WHOLE SYSTEM--HAS TO BE REPLACED PER DIAGNOSTICS. *TR
Steering, Dec 8, 2014
WHILE DRIVING ON THE INTERSTATE AT 70 MPH THE STEERING WHEEL WENT FIRM AND THE POWER STEERING ASSIST WARNING STARTED FLASHING ON THE DASH. I HAD TO STRUGGLE TO GET TO THE CAR PULLED OVER, MUSCLED IT OVER WITH EVERYTHING HUMANLY POSSIBLE IN ME. I SHUT IT OFF, START IT AGAIN, WARNING HAD CLEARED, AND I CONTINUED TO DRIVE WITHOUT PROBLEMS. THIS AREA IS MOUNTAINOUS AND VERY DANGEROUS. THIS HAS OCCURRED 3 OTHER TIMES WHILE STARTING THE CAR. *TR
Steering, Electrical system, Dec 7, 2014
WHEN TURNING ON THE VEHICLE, I GET A "POWER STEERING ASSIST FAULT" ERROR MESSAGE. THE CAR LOSES POWER STEERING AND I AM NOT ABLE TO TURN THE WHEEL. *TR