2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Oct 8, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 75 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE DEALER STATED THAT THE RACK AND PINION AND THE POWER ASSIST PUMP NEEDED TO BE REPLACED. IN ADDITION, THE COMPUTER SYSTEM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING) AND NHTSA ACTION NUMBER: PE14030 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Steering, Oct 8, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED. IN ADDITION, WHILE ATTEMPTING TO TURN THE VEHICLE, THE STEERING WHEEL SEIZED AND THE CONTACT HAD TO USE EXTREME FORCE TO CONTROL THE STEERING WHEEL. THE DEALER STATED THAT THE POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 41,015. UPDATED 7/7/15*CN
Steering, Oct 8, 2014
ONE MONTH AGO MY CAR READ DEFAULT IN POWER STEERING AND THE WHEEL WOULD NOT TURN. I COULD NOT DRIVE THE CAR. I TURNED OFF THE VEHICLE AND RESTARTED AND IT WENT AWAY. AS A PRECAUTION I TOOK IT TO THE DEALER WHO SAID IT WAS OK AND IF IT HAPPENED AGAIN BRING IT BACK. WELL THE NEXT WEEK IT DID AND NO MATTER HOW MUCH I RESTARTED THE CAR IT WAS LOCKED WITH THE SAME DEFAULT CODE. I HAD IT TOWED TO DEALER FOR REPAIRS. THEY SAID THE REPAIRS WERE NOT COVERED UNDER WARRANTY AND SINCE MY WARRANTY JUST EXPIRED AT THE END OF JULY I HAD TO PAY FOR REPAIRS. THE PART REPLACED WAS STEERING GEAR ASSEMBLY. IT SEEMS THE SAME PARTS WAS DEFECTIVE IN A LOT OF OTHER FORD VEHICLES. MY FEAR IS THAT IT WILL HAPPENED WHILE DRIVING AND AN ACCIDENT OR DEATH WILL OCCUR FROM THIS PROBLEM. I AM AFRAID TO DRIVE THE CAR. THE CAR ONLY HAS 7K MILES ON IT AND IS IN PERFECT CONDITION OTHERWISE AND IS SERVICED REGULARLY FOR PREVENTATIVE MAINTENANCE. *TR
Steering, Oct 7, 2014
A FEW DAYS BEFORE THE INCIDENT I HAD STARTED MY CAR AND THE STEERING WHEEL WOULD NOT TURN AND FELT STUCK THEN A MESSAGE POPPED UP IN MY DASH SAYING POWER STEERING FAULT. SO I TURNED MY CAR OFF AND LET IT SIT FOR ABOUT 2 MINUTES AND STARTED IT BACK UP AND IT DROVE FINE. THEN A COUPLE DAYS LATER I WAS ARRIVING TO A STOP LIGHT AND THE STEERING JUST WENT OUT AND LUCKILY I WAS RIGHT NEXT TO A GAS STATION AND PULLED INTO THE SIDE AND TURNED THE CAR OFF. I TRIED LETTING THE CAR SIT AND SEE IF IT WOULD RE START FINE JUST LIKE THE LAST TIME BUT THIS TIME WHEN I STARTED THE CAR THE MESSAGE WOULD APPEAR AGAIN IN THE DASH AND THE WHEEL WAS NOT TURNING. I TRIED MULTIPLE TIMES TURNING THE CAR OFF AND ON AND IT WOULDN'T CHANGE. I THEN HAD TO GET A TOW TRUCK AND HAVE IT TOWED TO A MECHANIC. I WAS TOLD I HAD TO REPLACE THE RACK AND PINION AND IT WOULD TAKE ABOUT 2 DAYS FOR THE PARTS AND LABOR TO BE DONE. *TR
Steering, Traction control system, Oct 7, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THE SERVICE ADVANCED TRACTION AND THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,500.
Steering, Oct 7, 2014
I WAS SLOWING DOWN TO TURN THE CORNER AND THE POWER STEERING COMPLETELY WENT OUT. HAD TO STEER HARD TO GET TO THE SIDE OF THE ROAD. I RE-STARTED THE CAR AND IT IS WORKING FINE SINCE. THIS JUST HAPPENED THIS MORNING ON MY WAY TO WORK. *TR
Steering, Oct 7, 2014
POWER STEERING ASSIST FAILURE WHILE DRIVING. LUCKILY WE WERE ABLE TO GET VEHICLE SAFELY OFF HIGHWAY. *TR
Steering, Oct 7, 2014
POWER STEERING ASSIST FAILURE WHILE DRIVING. LUCKILY WE WERE ABLE TO GET VEHICLE SAFELY OFF HIGHWAY. *TR
Steering, Oct 7, 2014
WAS EXITING HIGHWAY AND DEPRESSED THE BRAKE. CAR PULLED TO THE LEFT AND POWER STEERING WENT OUT. ADVANCE TRAC FAILURE MESSAGE DISPLAYED ON INDICATOR PANEL. PULLED OFF THE ROAD, TURNED OFF ENGINE, THEN RESTARTED THE VEHICLE. ALL SYSTEMS STARTED NORMALLY. TOOK VEHICLE TO FORD DEALER FOR SERVICE ON NOVEMBER 1ST, 2013. THEY CHECKED BRAKES AND INDICATED ALL WAS FINE. ALSO INDICATED NO ERROR MESSAGE WAS IN MEMORY OF THE SERVICE MODULE. AS HISTORY, CAR HAS ALWAYS HAD ISSUES WITH PULLING WHEN BRAKING (AND SOMETIMES WHEN ACCELERATING). TYPICALLY PULLS TO THE LEFT, BUT SOMETIMES TO THE RIGHT. NEVER HAD IT THOROUGHLY CHECKED UNTIL THIS VISIT AS SYMPTOM IS NOT CONSISTENT. PULLING IS STILL OCCURRING SPORADICALLY AS OF THIS DATE. *TR
Steering, Oct 7, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE CONTACT INDICATED THAT DURING THE INCIDENT THE SERVICE POWER STEERING MESSAGE HAD DISPLAYED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING PUMP WAS FAULTY AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Steering, Oct 7, 2014
STEERING POWER ASSIST & TRACTION FAILED WHILE I WAS IN TRAFFIC. POWER STEERING ASSIST FAILED TWICE BEFORE AS I BACKED OUT OF GARAGE. *TR
Steering, Oct 7, 2014
AFTER STARTING THE VEHICLE AND ATTEMPTING TO PULL OUT OF A PARKING LOT, THE STEERING BECAME VERY DIFFICULT. THE CAR HAD TO BE PULLED INTO A SEPARATE PARKING LOT AND RESTARTED. AFTER RESTARTING, THE STEERING RETURNED TO NORMAL. IN THE FOLLOWING DAYS, WHEN THE CAR WAS STARTED, SOMETIMES THE STEERING WOULD BE VERY STIFF AND A WARNING WOULD DISPLAY ON THE INSTRUMENT PANEL. IN SOME CASES, TURNING THE CAR OFF AND BACK ON WOULD RESOLVE THE PROBLEM. EVENTUALLY THE PROBLEM COULD NOT BE FIXED BY RESTARTING THE CAR. I TOOK THE CAR TO THE FORD DEALERSHIP WHERE I WAS TOLD THAT THE GEAR ASSEMBLY HAD TO BE REPLACED. I HAD TO PAY OVER $2,000 FOR PARTS AND LABOR SINCE MY CAR WAS 1 MONTH BEYOND ITS WARRANTY PERIOD AT THE TIME. *TR
Steering, Oct 7, 2014
WHEN STARTING, CONSOLE DISPLAYED "POWER ASSIST STEERING FAILURE". POWER STEERING WOULD NOT WORK. REQUIRED TURNING CAR OFF AND ON AGAIN (SOMETIMES MULTIPLE CYCLES) TO GET THE POWER STEERING WORKING. FORD DEALER READ CODE C200D (STEERING GEAR INTERNAL FAILURE), WHICH REQUIRED A NEW POWER STEERING RACK. FORD DID PAY HALF OF THE BILL, BUT MY HALF WAS STILL HIGH AT $863. I WAS TOLD THIS FAILURE WOULD NOT OCCUR DURING DRIVING, HOWEVER I HAD READ AND HEARD THIS WAS NOT ALWAYS THE CASE. THEREFORE I HAD IT FIXED BEFORE IT FAILED WHILE DRIVING OR COMPLETELY FAILED WHICH WOULD REQUIRE A TOW. THIS SHOULD NOT HAPPEN WITH A CAR WITH 40,000 MILES ON IT AND JUST OVER 3 YEARS AFTER PURCHASE. THIS COMPONENT HAS NO DEALER REPLACEABLE PARTS WHICH MEANS THE CONSUMER HAS AN EXPENSIVE REPAIR. *TR
Steering, Oct 7, 2014
FIRST OCCURRENCE: WHILE DRIVING IN URBAN SETTING AND PREPARING TO MAKE A TURN, I LOST POWER STEERING ASSIST. HAVING DRIVEN CARS WITHOUT POWER STEERING, I WAS ABLE TO MANUALLY STEER TO CAR TO OUR DESTINATION. I TURNED THE CAR OFF FOR 10 MINUTES AND WHEN I RESTARTED, THE POWER STEERING OPERATED CORRECTLY. ADDITIONAL OCCURRENCES: WHEN STARTING THE CAR AND TRYING TO MOVE THERE IS NO POWER STEERING ASSIST. TURNING OFF THE KEY AND RESTARTING RESETS THE POWER STEERING. SOME OF THE TIME AN ERROR MESSAGE SHOWS UP INDICATING A POWER STEERING FAILURE AND SOMETIMES IT DOESN'T. *TR
Steering, Oct 7, 2014
WHILE DRIVING MY 2011 FORD FUSION, IN A RESIDENTIAL AREA. MY POWER STEERING GAVE OUT ON ME. THERE WAS NO WARNING, THERE WAS NO INDICATION UNTIL AFTER IT HAPPENED. I HAD A CAR FULL OF MINOR CHILDREN BECAUSE I AM A CHEERLEADING COACH AND IT WAS EXTREMELY SCARY, TO SAY THE LEAST FOR ME AND THE KIDS. *TR
Steering, Oct 6, 2014
LOST POWER STEERING SUDDENLY WITHOUT ANY WARNINGS. THE IS THE SECOND TIME IN THE PAST YEAR THIS HAS OCCURRED. *TR
Steering, Oct 6, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT IT WAS DIFFICULT TO MAINTAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Steering, Oct 6, 2014
AFTER CRANKING MY CAR AND BEFORE PUTTING IT INTO DRIVE, THE POWER STEERING FAILED AND THE "POWER STEERING ASSIST FAILURE" MESSAGE APPEARED ON THE DASH. I TURNED THE CAR OFF AND SAT FOR A MINUTE. TURNED IT BACK ON AND WAS FINE. TWO DAYS LATER, I WAS LEAVING MY HOME AND THE SAME THING HAPPENED. HOWEVER INSTEAD OF IT WORKING AFTER A RESTART, THE POWER STEERING ASSIST FAILURE MESSAGE CAME ON EACH TIME. I COULD BARELY MUSCLE IT BACK INTO THE DRIVEWAY. MYSELF BEING 5'3" 130LBS FOUND IT VERY SCARY TO TRY TO CONTROL THE VEHICLE WHEN THE POWER STEERING WAS LOST. IT WAS ALMOST IMPOSSIBLE FOR ME TO GET BACK IN THE DRIVEWAY. THE DRIVER OF THE TOW TRUCK HAD TO MOVE IT BACK BEFORE HE COULD LOAD IT. I PURCHASED THE CAR FROM FORD AS A CERTIFIED PRE-OWNED CAR WITH 63,000 MILES ON IT IN JUNE. I CANNOT BELIEVE I HAVE ALREADY HAD A $1000 REPAIR ON THIS CERTIFIED PRE-OWNED. HUGELY DISAPPOINTED. IF THIS HAD HAPPENED TO ME WHILE DRIVING, I AM SCARED TO THINK OF WHAT THE RESULT WOULD HAVE BEEN. NO WAY I COULD HAVE CONTROLLED THE VEHICLE IF IT WERE IN MOTION AND THE POWER STEERING WENT OUT. THIS ISSUE NEEDS TO BE ADDRESSED AND I WOULD LIKE FOR FORD TO REIMBURSE THOSE INCLUDING MYSELF DEALING WITH THEIR FAULTY PARTS. *TR
Steering, Oct 6, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING IN REVERSE, THE POWER STEERING FAILED. AS A RESULT, THE CONTACT HAD TO USE EXTREME FORCE TO TURN THE STEERING WHEEL. THE VEHICLE HAD TO BE RESTARTED IN ORDER TO RESUME NORMAL OPERATION. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 11/20/14*LJ
Steering, Electrical system, Tires, Oct 3, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE LOW TIRE PRESSURE INDICATOR ILLUMINATED AND THE POWER STEERING MALFUNCTIONED. THE CONTACT HAD TO EXERT EXCESSIVE FORCE TO TURN THE STEERING WHEEL. THE DEALER STATED THAT THE COMPUTER HAD TO BE REPROGRAMMED AND RESET. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Steering, Oct 2, 2014
THE STEERING SYSTEM STOPPED IN APRIL 2014. I TURNED CAR OFF THEN BACK ON NO MORE PROBLEMS SO I THOUGHT IT TO BE A GLITCH. FINALLY JULY 4, 2014 POWER ASSIST DEFAULTED AGAIN FOR GOOD. I PURCHASED THE CAR AUGUST 22, 2013 FROM STATELINE AUTO GROUP. THEY'RE NOT A FORD DEALER SO THEY REFUSE TO DO ANYTHING STATING I NEED TO FIX MY CAR PROBLEM. IT IS AN ESTIMATED $2100.00 REPAIR. THERE NEEDS TO BE A RECALL FOR THIS PROBLEM AS THERE ARE HUNDREDS OF PEOPLE WITH THE SAME ISSUE. TOO BAD I DIDN'T SEE THIS BEFORE HAND. FORD IS RECALLING THE 2013 FUSION FOR THE SAME PROBLEM. MY VEHICLE ACCORDING TO MY VIN..WAS BUILT IN A MEXICO FORDPLANT. PLEASE SOME ONE HELP. *TR
Steering, Oct 2, 2014
SERVICE ADVANCETRAC NOW - POWER ASSIST FAILURE LIGHTS COME ON AND THE 2011 FORD FUSION IS DIFFICULT TO CONTROL AND STEER, THIS HAPPENED TWICE TODAY. I STOPPED TURNED THE CAR OFF, ONCE I RESTARTED THE VEHICLE THE LIGHT WENT OUT AND ASSISTED STEERING WAS WORKING. I DROVE ANOTHER 30 MILES AND THE WARNING LIGHT CAME BACK ON AND EXPERIENCED LOSS OF ASSISTED STEERING. I HAVE HAD THIS HAPPEN BEFORE ONCE ABOUT A YEAR AGO AND ONCE ABOUT 6 MONTHS AGO. I DID SOME RESEARCH AND SEE THEIR ARE MANY COMPLAINTS ABOUT THIS SERIOUS PROBLEM. IN MY RESEARCH I NOTED THAT A CLASS ACTION LAWSUIT HAS BEEN FILED AGAINST FORD IN JUNE OF 2014 IN THE US DISTRICT COURT OF THE NORTHERN DISTRICT OF CALIFORNIA. I HOPE THAT NHTSA AND THE US DISTRICT COURT OF THE NORTHERN DISTRICT OF CALIFORNIA WILL PROMPT AND/OR FORCE FORD MOTOR COMPANY TO RECALL THE EFFECTED VEHICLES. *TR
Steering, Sep 30, 2014
WIFE WAS DRIVING HOME FROM WORK LUCKILY WITHOUT MY SON IN THE CAR, POWER STEERING ASSIST FAULT LIGHT DISPLAYED AND THEN THE POWER STEERING CUT OFF WHILE SHE WAS DRIVING INTO OUR APARTMENT COMPLEX. I STARTED THE CAR NO WARNINGS SOUNDED DROVE AROUND THE BLOCK SURE ENOUGH POWER STEERING ASSIST FAULT LIGHT CAME ON AGAIN AND LOST POWER STEERING NEVER REGAINING POWER STEERING AGAIN. SAME SONG AND DANCE AS FAR AS I CAN FIND ON THE NET $2000 REPAIR WITHOUT 100% GUARANTEE OF FIX OR OF WHAT THE PROBLEM ACTUALLY IS. IM SORRY BUT MY WIFE AND KID IS WORTH MORE THAN THAT!!! WERE A BLUE COLLAR FAMILY AND THIS WAS TO BE OUR LUXURY VEHICLE NOW ITS COLLECTING DUST IN THE DRIVE WAY THANK YOU FORD, AND BEST COUNT YOUR BLESSING THAT NO HARM CAME TO MY FAMILY BECAUSE OF THIS!!! *TR
Steering, Engine, Sep 27, 2014
THE FIRST TIME AN ALARM THAT SOUNDED LIKE MUSIC BEGAN PLAYING. IT PLAYED FOR AWHILE AND THEN THE CAR TURNED OFF. I WAS ABLE TO STOP THE CAR SAFELY. I RESTARTED IT AND IT WOULD NOT START. I TRIED AGAIN AFTER A FEW MINUTES AND THE CAR APPEARED TO WORK NORMALLY. THE SECOND TIME I WAS ON THE FREEWAY IN THE FAST LANE GOING 65 MPH. I HEARD THE MUSIC/ALARM PLAYING AGAIN, SO I BEGAN WORKING MY WAY TO THE SIDE. BEFORE I GOT TO THE SIDE OF THE ROAD, THE CAR LOCKED DOWN MY STEERING WHEEL. A WARNING LIGHT CAME ON, THAT SAID SOMETHING LIKE "SERVICE ADVANCETRAC". ONCE I GOT IT RESTARTED, IT DROVE NORMALLY AGAIN. LATER THAT DAY, I WAS UNABLE TO BACK OUT OF A PARKING SPACE BECAUSE THE STEERING WAS NOT WORKING. I TOOK IT TO THE DEALER. THE DEALER STATED THAT THE ENTIRE POWER STEERING SYSTEM HAS TO BE REPLACED FOR 2100 DOLLARS. THEY TOLD ME THEY WERE NOT GOING TO ADDRESS THE ISSUE THAT THE CAR TURNED OFF TWO DAYS EARLIER BECAUSE THE STEERING WAS THE CURRENT PROBLEM. I CONTACTED THE FORD COMPANY AND THEY OPENED A CASE ON MY CAR. I DO NOT KNOW THE OUTCOME OF THIS SITUATION YET. AFTER READING SEVERAL ACCOUNTS ON THE INTERNET, I WANT TO BE SURE TO REPORT THIS SAFETY PROBLEM AS IT COULD HAVE BEEN VERY DANGEROUS. *TR
Steering, Sep 27, 2014
I WAS APPROACHING AN INTERSECTION AND HAD JUST STEPPED ON THE BRAKES TO SLOW AND MERGE INTO A TURNING LANE WHEN THE WARNING LIGHTS AND SOUNDS STARTED, AND STEERING BECAME VERY DIFFICULT, AS IF POWER STEERING WAS GONE. IT WAS EXTREMELY DIFFICULT TO STEER THE CAR THROUGH THE TURN AND PULL OFF THE ROAD SAFELY. THERE WERE A LOT OF OTHER VEHICLES AROUND ME THAT NEEDED TO SWERVE OUT OF THE WAY. ONCE ON THE SIDE OF THE ROAD, I TURNED THE CAR OFF. ONCE I RESTARTED THE CAR, THE WARNING LIGHTS CLEARED AND I HAD NORMAL STEERING. A MONTH PRIOR, THE SAME THING HAPPENED WHILE BACKING OUT OF A PARKING SPACE. TURNING THE CAR OFF AN ON CLEARED THE PROBLEM THEN, TOO. WHEN THIS HAPPENED WHILE DRIVING, RESULTING IN A DANGEROUS SITUATION, WE TOOK THE CAR TO THE DEALER. THEY ADVISED THE POWER STEERING RACK NEEDED TO BE REPLACED, FOR A COST OF $1,700. THIS CAR WAS 2 MONTHS OUT OF WARRANTY. WE LIVE IN AN AREA WITH MANY WINDING ROADS, SO THIS PROBLEM IS A SERIOUS SAFETY CONCERN. IF THIS HAD OCCURRED WHILE DRIVING ON INTERSTATE OR ON A WINDING ROAD, I DON'T THINK I COULD CONTROL THE CAR TO KEEP FROM RUNNING INTO ONCOMING TRAFFIC OR OFF THE ROAD ENTIRELY. I PAID FOR THE REPAIR, AND AM SURPRISED TO NOW SEE LOTS OF OTHER COMPLAINTS ABOUT THIS ISSUE. *TR