2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Electrical system, May 31, 2024
The "Power Steering Assist Fault" light came on when the car was started and the steering wheel was very heavy and hard to move. Simultaneously, the "Service AdvanceTrac" light also came on. The vehicle was later scanned and an internal component failure code "U-3000:04-68" was identified for the Power Steering Motor. This is an internal system failure. The safety risk was to the driver along with other drivers on the road due to the vehicle being harder to control. The failure happened during a 600 mile drive and the vehicle was driven home carefully as no other arrangements could be made. Driver sustained wrist injury and pain at the carpals from increased effort needed to manually steer vehicle. The "Power Steering Assist Fault" had previously appeared for a couple seconds upon vehicle start up but had not previously disabled the power steering. It had been originally reprogrammed with the recall in 2016 but the recall re-programming proved ineffective.
Steering, May 23, 2024
The contact owns a 2011 Ford Fusion. The contact stated while driving at approximately 4 MPH and making a left turn, the steering wheel became very difficult to turn. The contact stated the power steering warning light was illuminated after the power steering failed. The contact was able to turn into a parking lot and turned the vehicle off and on and the power steering functionality resumed. The contact stated that after driving for several more miles the power steering failure reoccurred. The contact turned off and restarted the vehicle and was able to drive the vehicle back to the residence. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the power steering gear and sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program Number: 15N01 EPAS steering efforts (Steering). The failure mileage was approximately 130,000.
Steering, May 21, 2024
The contact owns a 2011 Ford Fusion. The contact stated that when her son started the vehicle and attempted to turn the steering wheel, the steering wheel had seized. The steering motor sensor warning light was illuminated. The contact researched the failure online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The dealer confirmed that the vehicle was not included in the recall. The vehicle was not taken to the dealer or an independent mechanic and was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The failure mileage was approximately 135,000. The contact stated the vehicle is at the dealer and meets the criteria for the safety recall 15S18.
Steering, May 16, 2024
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,000.
Steering, May 5, 2024
the power steering failed and makes very hard to try to turn it is available for inspection. My safety and safety of others was put at risk because it so hard to turn steering wheel Yes it has be confirmed by the dealer it was inspected by ford dealer There were no warning lamps or messages prior to the failure they first appeared when the incident occurred
Steering, Apr 30, 2024
The contact owns a 2011 Ford Fusion. The contact stated that while stopped at a stop sign, the steering wheel became firm. The contact stated that the steering wheel warning light was illuminated, and the steering wheel remained firm. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 170,000.
Steering, Apr 25, 2024
The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle hesitated while accelerating. Additionally, while driving at an undisclosed speed, the steering wheel momentarily turned 90 degrees to the left, but the vehicle continued to drive in a straight line. The vehicle was later taken to the local service center, but no failure was found. The contact stated that later while driving at an undisclosed speed, the front driver’s side plastic mud flap had separated from the vehicle. The vehicle was not repaired. The local dealer and manufacturer were not contacted. The failure mileage was 155,000.
Steering, Apr 16, 2024
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The contact took the vehicle to the dealer where it was diagnosed with power steering failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 93,000.
Steering, Apr 15, 2024
Since I have had this vehicle I have had power steering faults every other week sometimes multiple times a week sometimes they take a couple week break, but the power steering cuts out and I get a power steering assist fault or service advancetrac fault on the display and it cuts out the power steering. If I pull over and shut it off and turn it back on it will go away and I can continue with power steering again. Sometimes it does this before I get going and sometimes it does this while I’m driving and the only solution is turning the ignition off and then waiting a bit and starting it again. Sometimes I have to do it 3-4 times but it will eventually behave normally again. However today, luckily while still at home, the service advancetrac will not go away and power steering is completely gone. Only after the complete failure have I now read about ford extending warranties to 10 years 150,000 miles which I am just out of time, I’m well under 150,000 miles. No service center has reproduced it as it was such an intermittent issue I couldn’t just leave my vehicle there for weeks.
Steering, Mar 28, 2024
The contact owns a 2011 Ford Fusion. The contact stated that upon start, the warning message "Power Assist Failure" was displayed, and the steering wheel became inoperable. The vehicle was restarted and the vehicle resumed to normal function. The vehicle was taken to the dealer where the failure could not be duplicated, diagnosed, or repaired. The failure recurred when the contact's spouse was driving at unknown speeds, the warning message "Power Assist Failure" was displayed, and the steering wheel became inoperable. The vehicle was maneuvered back to the contact's residence. The vehicle was taken to the dealer where the failure was not duplicated, diagnosed, or repaired. The failure recurred and the contact turned the vehicle off and then turned it on, for the steering wheel to become operable. The vehicle was not repaired. The contact was notified of the Customer Satisfaction Programs 15N01 for Epas steering efforts, and 13N03 for Electronic throttle body extended coverage when speaking to the manufacturer. The dealer stated that the vehicle had surpassed the mileage and the 10 years that the program allowed for the repair. The manufacturer was notified about the failure and a case was opened. The failure mileage was approximately 160,000.
Steering, Air bags, Mar 8, 2024
The contact owns a 2011 Ford Fusion. The contact stated that on several occasions while driving at various speeds, the steering wheel seized. The air bag warning light was illuminated. The vehicle was restarted, and the steering wheel unlocked. The vehicle was taken to an independent mechanic however, the failure was not able to be duplicated. The manufacturer was notified of the failure. The failure mileage was 150,000.
Steering, Fuel system, Gasoline, Air bags, Mar 7, 2024
The contact owns a 2011 Ford Fusion. The contact stated that the lug nuts and the studs had fractured and were replaced by a tire mechanic. The contact also stated that the air bag warning light was illuminated, and the message "Check the Connection of The Fuel Inlet Port" was displayed. Additionally, the contact stated that while driving 30-35 MPH, the vehicle lost power steering functionality inadvertently while making a turn into the driveway. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was only included in NHTSA Campaign Number: 21V158000 (Air Bags). Additionally, the manufacturer informed the contact the recall of NHTSA Campaign Number: 15V340000 (Steering) was previously performed on the vehicle. The failure mileage was approximately 153,000.
Steering, Air bags, Feb 6, 2024
Loss steering not able to drive.
Steering, Feb 5, 2024
The power steering went out on my son while driving and he could have gotten in an accident! at 61k miles and the part on this car was made 10 days before the recall. I believe this VIN should have been included in the Steering Gear Assembly recall! Now I’m stuck with a 2k repair! For a faulty Steering Gear Assembly! And Ford Motor won’t budge- spouting the 60k warranty. This part should not fail at 61k- it’s a known issue! Many engineers at Ford have told me it’s highly likely the part in my car could have been in the same manufacturing lot as the ones recalled.
Steering, Jan 30, 2024
While driving power steering lost. Instant loss of control of vehicle. Brought to dealer scanned for diagnostic code U2011 present. The dealer applied to have my steering rack replaced under campaign 15N01. Ford denied. I called for customer service and although they are aware of the issue it is Not a recall so they are not required to replace it or offer any good will. The campaign is expired on my vehicle by 3 years. This should be a safety recall for which there is no expiration date. It is up to the NHTSA to enact this potentially deadly situation. Ford has acknowledged this defect for which I have already experienced loss of power steering but is hiding behind a date on an expired campaign verses a safety recall. What needs to happen for this to be a recall which would require Ford to address their faulty part?? Please contact me immediately to discuss.
Steering, Jan 29, 2024
The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel was locked. The contact read information online on how to reset the vehicle and was able to reset the vehicle the following day. The contact drove to the residence. The dealer was notified of the failure and informed the contact that the vehicle was unsafe to drive. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.
Steering, Jan 29, 2024
The contact owns a 2011 Ford Fusion. The contact stated while driving at various speeds, the power steering assist failed to operate as needed with the "Service Power Steering Now" and "Service Power Assist Fault" messages displayed. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The contact stated that the computer was reset; however, the failure returned soon after the reset. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 168,000.
Steering, Jan 25, 2024
The power steering went out in my vehicle after it being well in the negative temps as I live in North Dakota. After doing some research online it seems to be a common issue with my vehicle. I am glad it happened not while I was in motion, as losing power steering on the highway would not have been good. What component or system failed or malfunctioned, and is it available for inspection upon request? Power Steering Assist Fault. It has been looked at by an independent car shop and the Ford dealership where I live. How was your safety or the safety of others put at risk? Power steering going out. While I was not in motion at the time of the failure, if i had been the safety of everyone around me and my own life would have been put at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Ford has it at their dealership right now. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? It happened to me once before when it was really cold, but turned back on. Now I have a $2,500 bill on my hands, as the whole steering rack needs to be replaced.
Steering, Jan 24, 2024
Upon starting the car and putting the car into motion, the steering locks and "power steering assist fault" appears on the dashboard notices. To be able to steer the car I have to turn the car off and back on. The steering wheel cannot be turned when this fault happens. Yes the problem has been confirmed by a dealer. The warning message "power steering assist fault" appears on the dashboard.
Steering, Electrical system, Jan 20, 2024
Within one week, my power steering fault came on twice, luckily driving at 5-10mph. But still scary at 10mph. Scary to imagine any faster. It locks up randomly out of no where in the neighborhood. Nothing touched before hand, no indication it was going to lock up, no warning. It locks up and cannot move the wheel so I have put it in park and turned off engine and restart it to move the steering wheel again. On the dash it will say ‘Power Steering Fault’. This is my vehicle I rely on for work and commute for myself and my child. No other vehicle possible for backup. This is dangerous and will not risk driving the vehicle, and at dead end with work and transportation on a busy schedule. I was lucky it did not happen in an intersection or crowded street or freeway and more lucky that my child was with me on one of the two times it happened driving 5mph and not 10mph. Cannot imagine it happen with other vehicles around.
Steering, Jan 10, 2024
Power Steering Assist Fault in a 2011 Ford Fusion not being treated due to it previously being reprogrammed to satisfy the recall 15S18 but they never replaced the steering gear which is now failing. The CSP 15N01 is now expired on my car and the dealership and Ford corporate refuse to treat it despite the negligence of the original technician who never correctly fixed it in the first place. This is an extremely dangerous issue as power steering may randomly shut off and make it nearly impossible to steer safely. The steering gear replacement was confirmed by an auto repair store.
Steering, Jan 10, 2024
On 12/28/2023, my power steering went out on my Fusion. It gave a message in the message center “Power Steering Assist Fault”, and after software diagnosis, the steering rack has been confirmed to be faulty. The vehicle has been a nightmare to drive, requiring up to 14 rotations of the steering wheel to rotate sufficiently, causing minor but repeated injuries to my neck, hands, wrists, and arms. On 1/10/2024, a supervisor called me and again denied an extension of the repair program to replace the faulty rack, putting my income and safety at risk.
Steering, Jan 8, 2024
While driving my car the steering went out causing a huge safety issue and making my car un drivable. Has a CSP 15N01 through Ford Motor Company which has a limitation of 10 years or 150,000 miles whichever comes first that went out in 2015 causing owners of 2011-2013 to be forced to pay for the cost related to the repair in excess of $2,000 plus. This defect is Ford caused and should be reopened to the owners of these older vehicles before someone gets seriously injured or results in death by loss of steering. control. Being a mother of 3 with very limited income and this being my only mode of transportation, I am at a loss and will be unable to get this repaired or another vehicle resulting in the loss of my job and my children being unable to get to and from school. This recall should be reopened and this defect repaired.
Steering, Jan 5, 2024
While driving at low rate of speed, I lost all steering and check power steering now light came on. I slowly took back roads and drove it home.
Steering, Jan 3, 2024
The electronic power steering assist module malfunctioned resulting in loss of steering control. The unit began smoking and was stopped immediately, fortunately in the driveway so there was no risk to anyone while the car was travelling on a roadway. The vehicle (2011 Ford Fusion) is currently not driveable since as soon as the battery is reconnected it heats up and the unit starts smoking again. There is no way to steer the vehicle as a result. There was an online article indicating that this year and model may have been subject to a recall due to the steering defect, but searching the NHTSA database did not reveal this particular issue being addressed. The vehicle has not yet been inspected as it needs to be towed to either the dealer or auto repair shop depending on whether Ford will assist in the repair.