2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Mar 3, 2014
BOUGHT THE CAR ON AUG 06,2013. WHILE DRIVING HOME AT 60 MPH ON EXPRESSWAY RPM WENT FROM 2 TO 6 AT 60. DID NOT WANT TO GO OVER. SUDDENLY THE VEHICLE STALLED ON THE MIDDLE LANE. NO OTHER VEHICLES COMING. THE NEXT DAY RETURNED TO DEALERSHIP. THEY SAID IT WAS NOT THEIR PROB ANYMORE. THEY HAD ADDED A EXTENDED WARRANTY AND SAID TO TAKE IT TO FORD DEALERSHIP. TOOK IT THEY SAID IT WAS THE THROTTLE BODY. CHANGED IT. THE NEXT WEEK IT DID THE SAME THING AGAIN. TOOK IT BACK. SAID THE EXTENDED WARRANTY WAS VOID BECAUSE PROBLEM WAS EXISTING. STALLED @ 8 TIMES. CAR IS PARKED AT HOME. STILL PAYING $400 FOR 72 MONTHS. PIECE OF JUNK. *TR
Steering, Mar 2, 2014
THIS SHOULD BE FORDS RESPONSIBILITY TO FIX I'VE READ WHERE THERE HAVE BEEN A LOT MORE PEOPLE WITH THIS PROBLEM COSTING 2000 DOLLARS AND I THINK THIS IS A SAFETY ISSUE. AND IF I WRECK I'M SUING!!!! *TR
Steering, Feb 27, 2014
GOING AROUND A CURVE AT ABOUT 60 MPH, THE STEERING SUDDENLY WENT OUT. A CHIME SOUNDED AND THE ADVANCETRAC SERVICE LIGHT CAME ON. I WAS ABLE TO GET TO MY DESTINATION WITHIN 7-8 MINUTES. I TURNED OFF THE CAR AND LET IT SIT FOR ABOUT 20 MINUTES. I THEN RESTARTED THE CAR AND DROVE HOME WITHOUT ANY INCIDENT.
Steering, Feb 22, 2014
WAS TURNING INTO A SHOPPING CENTER PARKING LOT AND THE POWER STEERING FAILED. VEHICLE WAS EXTREMELY DIFFICULT TO MANEUVER. PUT CAR IN PARK, TURNED OFF ENGINE AND RESTARTED. WARNING LIGHTS AT THE TIME OF INCIDENT INDICATED POWER STEERING SYSTEM FAILURE. INCIDENT OCCURRED AGAIN ON NEXT DAY WHILE DRIVING THE VEHICLE ON THE HIGHWAY. *TR
Steering, Power train, Feb 20, 2014
3 TIMES THE VEHICLE HAS JUST SHUT ITSELF OFF WHEN DRIVING IN TRAFFIC. I PUT IT IN GEAR AND IT THEN STARTS AGAIN. SOME ISSUES WITH ACCELERATION WHILE DRIVING ALSO. AFTER HAVING THE VEHICLE FOR A FEW MONTHS THE POWER STEERING WOULD SHUT OFF WHILE DRIVING. FORD HAS SINCE REPLACED THE STEERING COLUMN. THE PROBLEM WITH THE CAR SHUTTING ITSELF OFF STILL EXISTS. *TR
Steering, Feb 18, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. IN ADDITION, THE RACK AND PINION AND CONTROL BARS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CONTROL BARS AND THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Steering, Vehicle speed control, Feb 15, 2014
THE CAR WAS PARKED, AND WHEN I PUT IT ON REVERSE TO BACK OUT, THERE WAS A BEEPING SOUND THAT SAID "POWER STEERING FAULT" AND THE WHEEL WAS SUPER HARD I COULD NOT CONTINUE TO DRIVE, SO I PUT THE CAR ON PARK AND TURNED IT OFF. LEFT THE CAR, AND WHEN MY HUSBAND WENT TO GET THE CAR, IT TURNED ON FINE & DRIVE FINE. TWO DAYS LATER THE SAME THING. WONDERING IF THIS IS A RECALL OR THIS CAN BE REPLACED BY FORD????? FIRST A FEW MONTHS AGO, THE "THROTTLE BODY" & NOW THIS!!!!! *TR
Steering, Power train, Jan 28, 2014
I TURNED MY CAR ON, AND WENT TO REVERSE. THE CAR STARTED BEEPING, AND A LIGHT CAME ON. I CONTINUED TO DRIVE THINKING IT WAS BECAUSE I DIDN'T HAVE TRACTION IN THE GRAVEL LOT I WAS IN. I DIDN'T HAVE ANY POWER STEERING AND THE BRAKES WEREN'T WORKING AS WELL AS NORMAL. WHEN I TURNED OFF THE CAR AND LET IT SIT FOR A HALF HOUR, IT STARTED UP AND WAS WORKING JUST FINE. THE WARNING MY CAR GAVE ME WAS TO SERVICE THE ADVANCED TRAC. *TR
Steering, Jan 21, 2014
I WAS DRIVING AT 35 MPH WHEN SUDDENLY THE CAR COULDN'T STAY GOING IN AN STRAIGHT LINE, THE POWER STEERING STILL WORKED. I TURNED OFF THE ENGINE AND WHEN STARTED AGAIN A WARNING MESSAGE APPEARED IN THE DASHBOARD SAYING "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW." AT THAT TIME I LOST THE POWER STEERING I IT WAS REALLY HARD TO TURN. I TOOK THE CAR TO THE DEALERSHIP AND THEY TOLD ME THAT THE POWER STEERING RACK HAD TO BE REPLACED, THE PROBLEM IS IN THE ELECTRONICS BUT SINCE THE ELECTRONICS ARE INSIDE THE RACK, THE ENTIRE PART HAS TO BE REPLACED COSTING ME $1960 BECAUSE MY WARRANTY EXPIRED LAST MONTH. THIS ISSUE HAVE TO BE RECALLED BY FORD. IT'S SO FRUSTRATING THAT FOR SUCH A COMMON PROBLEM (GOOGLE "FORD FUSION STEERING PROBLEM") THE CUSTOMER IS THE ONE THAT PAYS FOR THEIR MISTAKES. *TR
Steering, Electronic stability control (ESC), Jan 6, 2014
LOST POWER STEERING. TOOK IT TO THE FORD DEALER THE NEXT DAY. WAS TOLD THE RACK & PINION NEEDED TO BE REPLACED. WAS TOLD NOT COVERED UNDER WARRANTY AND THE DEALER WANTED TO CHARGE ME $1136 FOR THE PART AND $450 TO INSTALL. HAD THE ERROR CODE ERASED AND WAS ABLE TO DRIVE IT FOR ABOUT A WEEK BEFORE LOSING POWER STEERING AGAIN. FOUND THE PART AT A LOCAL AUTO PARTS STORE FOR $476 AND IF I RETURN THE DEFECTIVE PART I GET $170 BACK. AFTER RESEARCHING THIS ISSUE IT SEEMS OTHER FORD FUSION OWNERS ARE HAVING THE SAME PROBLEM & FORD IS RECALLING THE 2013 FOR THE SAME REASON. *TR
Steering, Jan 5, 2014
RAN INTO THE STORE LEFT CAR RUNNING WHEN I CAME OUT THE TRACTION LIGHT WAS ON AND AN ERROR CODE STATING SERVICE ADVANCETRAC SOON AND SERVICE POWER STEERING SOON WAS ON. I DROVE LESS THAN A MILE HOME AT LOW SPEED AND THE POWER STEERING WAS SEEMING TO GET A BIT TIGHT. ABOUT AN HOUR LATER I WENT BACK TO THE CAR STARTED IT UP AND THE ERROR CODE SAID SERVICE POWER STEERING NOW AND I HAD COMPLETE LOSS OF POWER STEERING. *TR
Steering, Jan 3, 2014
I WAS DRIVING DOWN THE ROAD AT ABOUT 35 MPH IRONICALLY HEADED TO AN AUTO STORE WHEN THE WARNING LIGHT CAME ON. THE WARNING SAID "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW." I HAD MY WIFE AND KIDS WITH ME AT THE TIME, AND IT COULD HAVE BEEN VERY DANGEROUS IF THERE WAS AN ACCIDENT. LUCKILY I WAS DRIVING AT THE TIME BECAUSE THE WHEEL WAS SO HARD TO TURN THAT MY WIFE WOULD NOT HAVE BEEN ABLE TO TURN IT. I THEN TOOK IT TO THE SHOP WHERE ONLY A FORD MECHANIC CAN ORDER THE PART TO THE PRICE OF $1,300 NOT INCLUDING LABOR. I THOUGHT I WAS BUYING A RELIABLE CAR BUT I WAS WRONG. WHAT CAR'S POWER STEERING GOES OUT SHORTLY AFTER THE WARRANTY DOES AND HAS TO BE TAKEN TO THE DEALERSHIP WHERE ONLY A FORD MECHANIC CAN FIX IT? A FORD FUSION. IT LOOKS LIKE THEY WANTED MORE MONEY AND MADE A CHEAP CAR THAT WOULD BREAK DOWN SO YOU HAD TO TAKE IT BACK TO THEM. *TR
Steering, Dec 30, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS DRIVING 20 MPH WHEN THE POWER STEERING WARNING LIGHT ILLUMINATED SIMULTANEOUSLY AS THE POWER STEERING FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Steering, Dec 21, 2013
MY WIFE WAS DRIVING AND LOST POWER STEERING ADVANCE TRAC WARNING AND SERVICE POWER STEERING NOW WENT ON. SHE WENT INTO ON COMING TRAFFIC LUCKILY NO ACCIDENT. TOOK IT TO FORD DEALER EST COST WAS 2800 DOLLARS FOR NEW RACK FOR STEERING. WAS TOLD THE INTERNALS WERE DAMAGED. NOT HAPPY AND I WASN'T SURE THAT WAS THE PROBLEM. ARGUED WITH THEM AND TOLD THEM THEY WERE WRONG AND REFUSED REPAIR BUT WAS STILL CHARGED A DIAGNOSIS FEE. BROUGHT CAR HOME AND TOOK THE WHEELS OFF AND CLEANED EVERY THING THAT HAS TO DO WITH STEERING AND TRACTION. I NOW HAVE POWER STEERING. BAD DESIGN ON THIS CAR THE SENSORS WILL PICK UP A PROBLEM AND TURN ITEMS OFF TO PROTECT THEM FROM OVERHEATING. I HOPE THIS HELPS OTHERS DON'T TRUST YOUR FORD DEALER THEY WILL TAKE YOU FOR THE MOST EXPENSIVE ITEM. *TR
Steering, Dec 9, 2013
I WAS TURNING AND SUDDENLY THE STEERING BECAME VERY STIFF AND HARD TO TURN. THE MESSAGE ON THE DASH IS SHOWING "SERVICE THE POWER STEERING NOW". *TR
Steering, Dec 2, 2013
I WAS GOING ABOUT 55 MPH AND LOST ALL STEERING ABILITY, THE SERVICE POWERSTEERING NOW LIGHT CAME ON AND I LOST ALL ABILITY TO STEER. I ALMOST CRASHED. ALSO ALONG WITH THAT MESSAGE ANOTHER MESSAGE SAYING TO SERVICE ADVANCE TRAC NOW. THE POWER STEERING IS A TOTAL LOST. I TRIED TURNING THE CAR OFF AND THERE IS NOTHING. ALSO ABOUT 3000 MILES AGO THE SAME MESSAGE WITH THE SERVICE ADVANCE TRAC WITH A MESSAGE SAYING POWERSTEERING FAULT. THEN I TURNED THE CAR OFF AND IT WAS FINE UP UNTIL THE LAST INCIDENT. *TR
Steering, Nov 29, 2013
I WAS TURNING WHEN MY STEERING LOCKED UP AND STEERING FAILURE LIGHT LIT ON MY DASH. I LOST CONTROL OF MY STEERING AND COULD HAVE CRASHED. *TR
Steering, Nov 25, 2013
PURCHASED THE VEHICLE USED APPRX 3 MONTHS AGO. TWICE IN THE 3500 MILES WE HAVE PUT ON IT, THE POWER STEERING HAS CUT OUT WHILE DRIVING. AFTER TAKING IT TO OUR LOCAL FORD DEALERSHIP, WE WERE TOLD THE STEERING GEARS NEED REPLACED AND WILL COST US ALMOST $1500. NONE OF WHICH IS COVERED UNDER THE WARRANTY THAT CAME WITH THE VEHICLE. AFTER CONTACTING FORD CUSTOMER ASSISTANCE, WE HAVE BEEN TOLD THAT THERE ARE "NOT ENOUGH COMPLAINTS" TO WARRANT A RECALL. I DO NOT THINK THIS IS SOMETHING WE, THE CUSTOMER, SHOULD BE HELD RESPONSIBLE FOR PAYING FOR AS IT IS A MANUFACTURERS DEFECT. HOW MANY COMPLAINTS DO THEY NEED? IT'S A SAFETY ISSUE AND FORD NEEDS TO STEP UP AND TAKE CARE OF IT. *TR
Steering, Nov 21, 2013
POWER STEERING FAILURE. *TR
Steering, Service brakes, Nov 19, 2013
TRAVELING AT 55MPH, WHEN THE SERVICE POWER STEERING NOW AND ADVANCE TRAC LIGHT CAME ON,, NO POWER STEERING,,MADE IT HOME,, TRIED IT AGAIN IN THE MORNING STILL NO POWER STEERING, HAD IT TOWED TO A FORD DEALER, WHO SAID THEY CLEARED THE CODES AND CANT DUPLICATE THE PROBLEM,, THE 4 CODES STORED WERE P07AE, U0415,, C1277,, C1963,, WE LIVE A RURAL AREA WITH NO GUARD RAILS AND BETWEEN 20 TO 150 FOOT DROP OFFS,, IF THIS WOULD HAVE HAPPENED TO THE WIFE,, WHICH IS HER CAR TO DRIVE,, SHE WOULDN'T BE ABLE TO STEER THIS VEHICLE,, TOOK ME ALL I HAD TO GET IT HOME,, NOT VERY CONFIDANT ON LETTING HER DRIVE THIS CAR,, FORD NEEDS TO RESOLVE THIS PROBLEM. *TR
Steering, Oct 26, 2013
WHEN STARTING MY CAR THE POWER STEERING ASSIST WARNING WAS DISPLAYED. WHEN I SHUT THE CAR BACK OFF AND RESTARTED IT THE PROBLEM WENT AWAY. THIS HAPPENED ABOUT 3 TIMES IN ABOUT 3000 MILES. ABOUT THE FOURTH TIME THIS HAPPENED, SHUTTING IT OFF DID NOT CORRECT THE PROBLEM. SERVICE ADVANCETRAC WAS NOW ALSO DISPLAYED. THE CAR HAS NO POWER STEERING OR ADVANCETRAC AT THIS TIME. THE CODES THAT WERE STORED IN THE COMPUTER WERE FOR THE PINION SENSOR FAILURE. THIS SENSOR IS USED BY BOTH SYSTEMS AND IS NOT REPLACEABLE BY ITSELF. THE ENTIRE RACK AND PINION NEEDS TO BE CHANGED. THE QUOTE FROM MY DEALER WAS ABOUT $1400. *TR
Steering, Oct 17, 2013
I WAS DRIVING ON THE INTERSTATE AND ABOUT TO EXIT OFF OF THE INTERSTATE WHEN MY POWER STEERING LOCKED UP. I WAS ABLE TO PULL MY STEERING WHEEL ENOUGH TO GET OFF OF THE INTERSTATE AND ONTO THE SHOULDER BUT COULD NOT TURN MY STEERING BACK AND FORTH. I TURNED MY CAR OFF AND WHEN I TURNED THE CAR BACK ON I WAS ABLE TO MOVE MY STEERING WHEEL. I HAVE HAD THIS CAR SINCE IT WAS BRAND NEW AND I HAVE SERVICED IT ON A REGULAR BASIS. THE CAR IS A 2011 WITH ONLY 50,000 MILES ON THE VEHICLE. I WAS ABLE TO GET THE CAR SAFELY TO THE SHOULDER BUT COULD HAVE ENDED HAD A VERY BAD ACCIDENT. I AM NOW FEARFUL TO DRIVE THE CAR. *TR
Steering, Oct 11, 2013
WHILE DRIVING AT ABOUT 45 MPH THE CAR CHIMED AND POSTED A WARNING ON THE DISPLAY. IT TOLD ME TO CHECK THE POWER STEERING. THE POWER STEERING WAS STILL WORKING SO I CONTINUED DRIVING. ONCE I CAME UPON A STOP LIGHT I TURNED THE VEHICLE OFF TO TRY AND CLEAR THE CODE. WHEN I TURNED THE VEHICLE BACK ON IT CHIMED AGAIN AND THEN POSTED A SERVICE STEERING NOW WARNING. I PROCEEDED FROM THE TRAFFIC LIGHT AND MADE A RIGHT HAND TURN ONTO ANOTHER ROAD. THE POWER STEERING WAS GONE AND THE VEHICLE WAS VERY HARD TO TURN. I HAD THE VEHICLE TOWED TO THE FORD DEALERSHIP AND THEY CLAIM THE PROBLEM IS A STEERING GEAR AND WILL COST $1700 TO REPLACE IT. *TR
Steering, Oct 8, 2013
BACKING OUT OF MY GARAGE, STARTED HEARING WARNING SOUNDS GOING OFF, MESSAGE BOARD SCROLLED THE FOLLOWING: POWER STEERING SYSTEM FAULT. I WAS UNABLE TO STEER MY VEHICLE AT ALL. I HAD TO HAVE THE CAR TOWED TO A CAR REPAIR SHOP. AFTER A FEW DAYS OF TRYING TO GET THE COMPUTER TO READ MY CAR TO SEE WHAT WAS WRONG, THE CAR REPAIR SHOP HAD TO TOW MY CAR OVER TO A FORD DEALER WHO WAS ABLE TO TELL THE MECHANIC THAT MY ENTIRE STEERING SYSTEM WAS OUT AND NEEDED TO BE REPLACED. NOT ONLY THAT, THIS PARTICULAR PART CAN ONLY BE PURCHASED FROM FORD AND THE PART ALONE COST $1105.26. THIS IS VERY MUCH A SAFETY ISSUE AND THIS SHOULD BE RECALLED. A COUPLE OF DAYS PRIOR TO THIS INCIDENT I WAS DRIVING DOWN 24 HWY GOING BETWEEN 40 AND 45 MPH WHEN THIS FIRST OCCURRED AND I FINALLY FOUND MYSELF IN THE MIDDLE OF A HEAVILY TRAFFIC AREA NOT ABLE TO STEER MY VEHICLE TO THE LEFT OR RIGHT. I WAS CONCERNED WITH GETTING OFF THE ROAD IN A SAFE MANOR. THANKFULLY I WAS ABLE TO COAST MY VEHICLE TO A STOPPING POINT, READ MY MANUAL AND DISCOVER A RESETTING PROCESSING. IT WORKED AND I WAS ABLE TO MAKE IT HOME. UNFORTUNATELY, THE RESET PROCESS DID NOT WORK THIS LAST TIME. I CONTACTED FORD AND THEY DID NOT OFFER ANY HELP, ONLY STATED THERE WAS NO RECALL ON THIS DEVICE AND THAT MY WARRANTY WAS NO LONGER VALID AND I HAD NO EXTRA COVERAGE. FORD SHOULD BE FORCED TO RECALL THIS SYSTEM SINCE SO MANY PEOPLE AROUND THE COUNTRY ARE HAVING AN ISSUE WITH THIS SYSTEM. THERE IS NO WAY THE STEERING SYSTEM SHOULD GO OUT WITHIN 60 THOUSAND MILES. I WOULD APPRECIATE AN INVESTIGATION INTO THIS ISSUE AND A RESPONSE TO MY COMPLAINT. *TR
Steering, Sep 30, 2013
THE STEERING SUDDENLY WENT OUT AS I WAS IN THE MIDDLE OF A CURVING DRIVING ABOUT 58-60 MPH. A CHIME SOUNDED AND THE ADVANCETRAC SERVICE LIGHT CAME ON. I WAS ABLE TO GET TO MY DESTINATION WITHIN 7-8 MINUTES. I TURNED OFF THE CAR AND LET IT SIT FOR ABOUT 20 MINUTES. I THEN RESTARTED THE CAR AND DROVE HOME WITHOUT ANY INCIDENT. *TR