2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Electronic stability control (ESC), Sep 19, 2013
WHILE DRIVING IN TOWN AT APPROXIMATELY 35MPH ON 9/18/13, THE FOLLOWING MESSAGE APPEARED IN THE INSTRUMENT CLUSTER DISPLAY "SERVICE ADVANCETRAK" AND "POWER STEERING ASSIST FAULT". AT THAT MOMENT, THE CAR DID NOT HAVE POWER STEERING. I PULLED OVER AND SHUT OFF THE CAR AND RESTARTED IT AND THE CAR WORKED NORMALLY FOR A FEW BLOCKS THEN DID THE SAME SEQUENCE AGAIN. AS OF THIS MORNING 9/19/13, THE POWER STEERING IS WORKING FINE. *TR
Steering, Sep 11, 2013
WHILE TRAVELING AT A SPEED OF APPROX 35 MPH, THE I RECEIVED A VEHICLE WARNING ON THE DASH OF "POWER STEERING ASSIST FAULT/SERVICE ADVANCE TRAC SYSTEM". THE VEHICLE BECAME HARD TO MANEUVER AND APPEARED TO REVERT BACK TO MANUAL STEERING. DROVE APPROXIMATELY ANOTHER 2.5 MILES AND TURNED CAR OFF. UPON RESTART STEERING RETURNED TO NORMAL. DROVE VEHICLE TO DEALERSHIP AND WAS TOLD POSSIBLE FAULTY ELECTRICAL STEERING SENSOR AND MAYNEED TOTAL STEERING SYSTEM REPLACED. WAITING FOR FINAL DIAGNOSES AT THIS TIME. *TR
Steering, Sep 5, 2013
LEAVING WORK ON MY WAY HOME IT WAS FINE. I PROCEEDED TO GET ONTO THE EXPRESS WAY, AS I WENT TO CHANGE LANES THE STEERING GOT REALLY HARD TO TURN AFTER 10 MILES DOWN THE ROAD THE POWER STEERING ASSIST LIGHT CAME ON. I PULLED TO THE SIDE OF THE ROAD TO CHECK ANY FUSES BUT WERE ALL GOOD. I THEN TRIED TO FIGURE OUT HOW TO RESET IT. I TRIED A FEW BUT THE ONE THAT WORK FOR ME WAS TURNING THE CAR OFF THEN TURN THE KEY TO THE ON POSITION PUT IT IN NEUTRAL WHILE IN NEUTRAL TURN THE KEY TO THE OFF POSITION THEN PUT THE CAR IN PARK THEN START IT UP AND IT WORKED. THEN IT STARTED DOING IT AGAIN. I THINK THIS IS A VERY DANGEROUS COMPONENT TO PUT ON A CAR, BECAUSE IT GOES OUT WHILE DRIVING. *JB
Steering, Sep 4, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 25 MPH, THE VEHICLE BECAME DIFFICULT TO STEER AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 52,600.
Steering, Sep 3, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE STEERING WHEEL FAILED AND TIGHTENED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Steering, Electronic stability control (ESC), Sep 3, 2013
DRIVING APPROX 25 MPH AND POWER STEERING SHUT DOWN WITHOUT WARNING. I NARROWLY MISSED HITTING ANOTHER CAR. PULLED CAR OVER (WITH GREAT DIFFICULTY). AN ERROR MESSAGE APPEARED "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRAC." I TURNED CAR OFF FOR A MINUTE AND RESTARTED. MESSAGE WAS GONE AND CAR SEEMED TO DRIVE OK. I WAS ONE MINUTE AWAY FROM A MAJOR ARTERIAL STREET (50 MPH LIMIT) AND COULD HAVE BEEN KILLED IF THIS HAPPENED THERE!!*JB
Steering, Sep 3, 2013
I WAS DRIVING ABOUT 40 MPH WHEN THE SERVICE ADVANCE TRAC ALARM CAME ON. IT SAID SERVICE POWER STEERING. WHEN I CAME TO A STOP AND TURNED OFF THE VEHICLE, MY FUSION HAD NO POWER STEERING WHATSOEVER AND I COULD NOT EVEN TURN THE WHEEL. SO I HAD IT TOWED TO THE NEAREST FORD DEALERSHIP. THEY FIRST REPLACED THE STEERING GEAR ASSEMBLY WHICH THREE DAYS LATER IT WENT OUT AGAIN! I TOOK IT BACK TO THE DEALER WHERE THEY SAID IT WAS A GLITCH IN THE SENSOR SO THEY MANUALLY RESET EVERYTHING. WELL THAT FIXED THE PROBLEM FOR MAYBE 2 DAYS, AND IT WENT OUT ON ME AGAIN. ALSO, THERE WAS A PIECE OF PLASTIC THAT THE DEALERSHIP FAILED TO PUT ON CORRECTLY, THUS RESULTING IN THE PIECE OF PLASTIC DRAGGING THE GROUND AND BROKE OFF WHILE I WAS DRIVING. NEARLY SCARED ME TO DEATH. THEY REPLACED THE ABS MODULE AND THAT ALSO DID NOT FIX THE PROBLEM. SO I AM NOW AT A STANDSTILL AND I REFUSE TO BE HUMILIATED WITH THIS SITUATION. FORD HAS TO FIX MY CAR OR GIVE ME A NEW ONE BECAUSE THIS IS COMPLETELY RIDICULOUS. IF THIS ISN'T A RECALL ON THIS MODEL THEN IT SHOULD BE BECAUSE THERE IS NO WAY THIS CAR SHOULD HAVE THIS PROBLEM IN THE THREE YEARS I HAVE HAD IT. I AM VERY FRUSTRATED WITH THIS DEALERSHIP AND ALSO WITH FORD. HELP! *JB
Steering, Aug 28, 2013
VEHICLE WAS BEING DRIVEN TO PLACE OF WORK. AS THE VEHICLE WAS ATTEMPTED TO BE TURNED RIGHT INTO DRIVEWAY THE POWER STEERING COMPLETELY FAILED AND THE DRIVER NEARLY HIT ANOTHER VEHICLE WHICH WAS EXITING THE BUSINESS AND THE CURB. BRAKES WERE APPLIED SHARPLY AND EVERY BIT OF THE 120 LB FEMALE DRIVER'S STRENGTH WAS NEEDED TO MANUALLY STEER THE VEHICLE INTO THE PARKING LOT. THE CLUSTER DESPLAYED TWO ERROR MESSAGES; "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." THIS WAS THE FOURTH OCCURENCE OF THIS TYPE WITH THIS VEHICLE. IN THE THREE PREVIOUS SITUATIONS WHEN THE KEY WAS CYCLED OFF AND BACK ON AFTER THE STEERING FAILED IT RETURNED TO OPERATION UPON RESTART. IN THIS OCCURENCE MULTIPLE KEY CYCLES WERE COMPLETED WITHOUT ANY CHANGE. DEALER CHARGE FOR REPAIR WAS OVER $1600. *TT
Steering, Aug 27, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE TRAC CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED FOLLOWED BY A COMPLETE LOSS OF THE POWER STEERING. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE FAILURE WAS CONTRIBUTED TO THE ELECTRONIC STEERING GEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Steering, Aug 23, 2013
ON THREE SEPARATE OCCASIONS WITHIN THE LAST TWO WEEKS, (TWO WHILE PULLING OUT OF MY DRIVEWAY, AND ONCE WHILE LEAVING WORK), MY STEERING HAS "LOCKED" ON ME. THE CODE THAT APPEARED ON THE DASH WAS POWER STEERING ASSIST FAULT. NOT BEING TOO SURE OF WHAT THIS WAS ABOUT WE TOOK IT TO THE DEALER WHO TOLD US IT WAS THE RACK AND PINION THAT HAD GONE OUT. THE DEALER THEN STATED IN ORDER TO FIX IT THE ROCKER ARMS AS WELL AS THE RACK AND PINION WOULD HAVE TO BE REPLACED TO THE TUNE OF 2700 IN REPAIRS, THAT WAS NOT INCLUDING LABOR AND TAX. WHILE OUR VEHICLE IS STILL UNDER WARRANTY, I FEEL THIS SHOULD BE PART OF THE POWER TRAIN, AS WITHOUT STEERING YOU CANNOT DRIVE. THIS IS ALSO A HUGE SAFETY ISSUE. I CANNOT IMAGINE HOW THIS WOULD HAVE GONE IF I HAD BEEN IN TRAFFIC, LET ALONE IF MY CHILDREN HAD BEEN IN THE CAR. I HAVE SEEN HOW MANY COMPLAINTS THERE IS ABOUT THIS SITUATION. WHEN WILL THERE BE RESULTS? *TR
Steering, Electronic stability control (ESC), Aug 20, 2013
WHILE DRIVING DOWN THE FREEWAY AT 70MPH ON A STRAIGHT SECTION OF ROAD THE POWER STEERING ASSIST FAULT AND ADVANCE TRAC FAULT APPEARED ON THE DASH AND THE STEERING WHEEL BECAME VERY STIFF (DIFFICULT TO TURN). THIS HAS HAPPENED A TOTAL OF 4 TIMES, ONCE ABOUT A MONTH AGO, AND TWICE ON THE 16TH. 3 WERE ON THE FREEWAY AND THE FOURTH UPON STARTING THE CAR LATER ON THE 16TH. EVERY TIME IT WAS RESET BY TURNING THE CAR OFF AND LETTING IT SIT FOR A MINUTE AND RESTARTING. *TR
Steering, Aug 19, 2013
POWER STEERING STOPPED WORKING AND THE DASHBOARD DISPLAYED THAT THE POWER STEERING FAULT ASSEMBLY MALFUNCTIONED AND THE ADVANCE TRACK LIGHT CAME ON. VEHICLE WAS UNRESPONSIVE AND DIFFICULT TO MANEUVER.
Steering, Aug 17, 2013
VEHICLE'S POWER STEERING FAILED WHEN SHIFTING VEHICLE INTO REVERSE. "POWER ASSIST" AND "ADVANCETRAC" NOTIFICATIONS APPEARED ON DASH. FLUID NORMAL AND NO VISUAL DEFECTS. TURNED OFF AND RESTARTED VEHICLE, AND POWER STEERING RETURNED. INTERNET SEARCHES REVEALED THIS TO BE A COMMON PROBLEM WITH NO CERTAIN SOLUTION. *TR
Steering, Aug 14, 2013
THE MESSAGE CENTER DISPLAYED "POWER STEERING ASSIST FAIL" AND THE POWER STEERING TO MY CAR STOPPED FUNCTIONING. RESEARCH AS TO WHAT MAY HAVE CAUSED THIS RESULTED IN NUMEROUS INSTANCES OF THIS FAULT REPORTED BY OTHER FORD OWNERS WITH THE SAME MODEL YEAR AND THE SAME APPROXIMATE MILEAGE. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE ACKNOWLEDGED BY FORD AND A RECALL BE INITIATED. *TR
Steering, Aug 12, 2013
ACCELERATING MODESTLY FROM 4 WAY STOP, THE POWER STEERING JUST WENT OUT. THERE WAS A BEEPING NOISE AND THE DASH READ "POWER STEERING ASSIST FAULT, SERVICE ADVANCETRAC". COULD BE VERY DANGEROUS ON ANY SORT OF TURN. VERY DIFFICULT TO STEER VEHICLE AT THAT POINT. *TR
Steering, Electrical system, Aug 11, 2013
DASH BOARD REPORTS POWER STEERING ASSIST FAULT. DIFFICULTY STEERING. DRIVE TO PARKING PLACE. TURN CAR OFF. TWO HOURS LATER RETURN TO CAR. TURN ON CAR AND THE POWER STEERING IS OK. SECOND FAULT AT 46045 MILES. CAR WAS PARKED. TURN CAR ON. POWER STEERING ASSIST FAULT. TURN CAR OFF. TURN CAR ON. POWER STEERING OK. *TR
Steering, Electronic stability control (ESC), Aug 8, 2013
I WAS DRIVING ON THE EXPRESSWAY EARLY THIS MORNING TRAVELING AT ~70 MILES AN HOUR. WITHOUT WARNING THE POWER STEERING CEASED TO WORK AND I GOT A WARNING THAT THERE WAS A POWER ASSIST FAULT AND TO SERVICE ADVANCTRAC. IF I WOULD HAVE BEEN TAKING A CURVE AT THAT EXACT MOMENT THE RESULTS COULD HAVE BEEN CATASTROPHIC. AFTER MAKING IT OFF THE EXPRESSWAY I WAS ABLE TO TURN THE CAR OFF AND THEN BACK ON AND ALL WAS FINE AND THE POWER STEERING WAS ONCE AGAIN WORKING. MY CONCERN AT THIS POINT IS THAT I NEVER KNOW, MOVING FORWARD, IF AND WHEN THIS ISSUE MAY OCCUR AGAIN. BASED ON SOME ONLINE RESEARCH I SEE MANY OTHER FUSION OWNERS COMPLAINING OF THIS EXACT ISSUE. PLEASE DON'T WAIT FOR SOMEONE TO DIE BEFORE TAKING ACTION AND FORCING FORD TO ANALYZE ROOT CAUSE. *TR
Steering, Aug 6, 2013
TWICE IN THE LAST 3 WEEKS WHILE DRIVING AND MAKING A TURN MY POWER STEERING FAILED WITHOUT WARNING. I HAD TO PULL OVER AND RESTART THE CAR AND POWER STEERING RETURNED TO NORMAL. *TR
Steering, Electronic stability control (ESC), Aug 4, 2013
POWER STEERING FAILURE MAKES THE CAR STEERING CONTROL TO BE VERY HARD. I TRIED MANY WAYS (TURN OFF THE CAR, DISCONNECT BATTERY) BUT DID NOT WORK. *TR
Steering, Aug 2, 2013
I WAS DRIVING AND THE CAR WAS RUNNING FINE WITH NO WARNING OF ANY PROBLEMS. I WENT THROUGH A TOLL BOOTH, ACCELERATED AND ALL OF THE SUDDEN THE STEERING WHEEL LOCKED UP AND BECAME VERY DIFFICULT TO TURN THE WHEEL. THE POWER STEERING ASSIST FAILURE WARNING CAME ON IN THE MESSAGE CENTER. IF THIS WERE TO OCCUR ON A CORNER THERE WOULD BE NO WAY TO SAVE IT. IT IS VERY DANGEROUS AND HAVE NO OTHER WAY OF GETTING AROUND. NOW EVERY TIME I GET INTO MY CAR, I AM PUTTING MY LIFE ON THE LINE. NOT SAFE THERE NEEDS TO BE A RECALL ON THIS VEHICLE AS I SEE NOW MANY PROBLEMS JUST LIKE MINE HAVE OCCURRED TO THOUSANDS OF PEOPLE. I PURCHASED MY CAR ONLY 8 MONTHS AGO AND HAVE PUT AROUND 9,000 MILES ON IT. *TR
Steering, Aug 1, 2013
MY WIFE WAS PULLING INTO THE PARKING LOT WHERE SHE WORKS AND THE POWER STEERING QUIT. ON THE READOUT IT SAID POWER STEERING ASSIST FAULT AND SERVICE ADVANCE TRAC. ALSO THE ADVANCE TRAC LIGHT CAME ON. WITH DIFFICULTY SHE FINISHED PARKING THE CAR AND CALLED ME. SHE THEN SHUT THE CAR OFF AND WENT IN TO WORK. I DROVE TO WHERE SHE PARKED AND CHECKED UNDER THE HOOD FOR THE POWER STEERING. COULD NOT FIND IT SO LOOKED IN MANUAL AND FOUND THAT POWER STEERING ASSIST IS ELECTRONIC AND NOT HYDRAULIC. I STARTED CAR AND EVERYTHING WORKED NORMAL INCLUDING STEERING. LOOKED ONLINE AND FOUND MANY OTHER COMPLAINTS OF SAME PROBLEM ON 2011 FUSIONS. PLUGGED A DIAGNOSTIC TOOL IN UNDER THE DASH AND IT SHOWED NO FAULT CODES STORED. TOOK TO A FORD DEALER THE FOLLOWING WEEK AFTER DISCUSSING THE PROBLEM WITH THEM. THEY KEPT IT 4 DAYS AND COULD NOT GET THE PROBLEM TO COME UP AGAIN. WAS TOLD TO DRIVE IT UNTIL IT CAME UP AGAIN. PICKED UP THE CAR ON FRIDAY THE 26TH AND DROVE IT. THE STEERING WENT OUT AGAIN ON SUNDAY THE 28TH OF JULY WHEN I WAS DRIVING ABOUT 20 MPH. PULLED OVER TO SIDE OF ROAD AND SHUT OFF. RESTARTED AND EVERYTHING WAS NORMAL AGAIN. TALKED TO 2 OTHER FORD DEALERS AND WAS TOLD TO BRING IT IN WHEN IT HAPPENS AGAIN WITHOUT SHUTTING OFF SO THEY CAN CHECK IT WHEN IT IS HAPPENING. (BUT OF COURSE IT HAS TO BE A DAY AND TIME THEY ARE OPEN) I FEEL THIS IS A SAFETY ISSUE. MY WIFE DRIVES THIS TO WORK DAILY AND HAS TO TRAVEL OVER ROADS WHERE THERE IS NO PLACE TO PULL OFF TO RESET. ALSO IT WOULD BE VERY DIFFICULT FOR HER TO KEEP STEERING WHILE SHE IS CONTINUING TO DRIVE. I CALLED FORD CUSTOMER SERVICE AND FILED A COMPLAINT BUT WITH NO IMMEDIATE RESOLVE. *TR
Steering, Suspension, Jul 31, 2013
MY WIFE, SON AND I WAS AT A STOP LIGHT GETTING READY TO TURN RIGHT AND ALL ASUDDEN THERE WAS NO STEERING AT ALL LOCKED COMPLETELY UP SO WE PULLED OVER AND TRIED TO RESTART CALL AND MESSAGE POPPED UP SERVICE BRAKE SYSTEM, CHECK POWER STEERING NOW, SERVICE ADVANCE TRACK. THE ELECTRIC POWER STEERING HAD WENT COMPLETELY OUT OF THE CAR TOTALLY NOT SAFE AT ALL. WHEN WILL THERE BE A RECALL ON SUCH A MAJOR ISSUE THIS NEEDS TO BE ADDRESSED I HAVE READ OTHER FUSIONS WITH THE SAME PROBLEM AS MINE. THIS VEHICLE WILL NOT BE DRIVEN ANYMORE NOT WORTH THE LIFE OF MY FAMILY OVER SOMETHING THAT SHOULD HAVE BEEN RECALLED YEARS AGO BY FORD STILL NOTHING LAST FORD I WILL OWN. *TR
Steering, Jul 26, 2013
I WAS GOING AROUND A CURVE AT 25 MPH WHEN SUDDENLY THE STEERING WHEEL JERKED IN MY HAND AND THEN BECAME ALMOST IMPOSSIBLE TO TURN. A WARNING DISPLAY CAME ON THAT READ "POWER STEERING ASSIST FAILURE, SERVICE ADVANCETRAC." I MANAGED TO GET THE CAR TO THE SIDE OF THE ROAD AND THEN TURN IT OFF. I RESTARTED THE ENGINE AND THE WARNING MESSAGE WAS CLEARED AND THE STEERING WORKED FINE THE REST OF THE TRIP. I CALLED THE SERVICE DEPARTMENT AT THE FORD DEALERSHIP WHERE I PURCHASED THE CAR AND EXPLAINED WHAT HAPPENED. THE SERVICE MANAGE TOLD ME HE HAD NEVER HEARD OF ANY SIMILAR PROBLEMS AND NOTHING COULD BE DONE ABOUT IT IF THERE WAS NO WARNING CODE DISPLAYING THAT THEY COULD READ. UPON RESEARCHING SEVERAL SITES ON THE INTERNET, I FOUND HUNDREDS AND HUNDREDS OF COMPLAINTS FOR THE SAME PROBLEM BEING EXPERIENCED BY OTHER FORD FUSION OWNERS. WILL MAJOR ACCIDENTS CLAIMING HUMAN LIVES HAVE TO OCCUR BEFORE THIS VERY SERIOUS PROBLEM IS ADDRESSED BY FORD MOTOR COMPANY AND THE NHTSA? *TR
Steering, Jul 24, 2013
THE STEERING OF THE VEHICLE WENT OUT AND LOCKED WHILE DRIVING. THIS IS A FAIRLY NEW VEHICLE AND I SEE SOME TRENDING OF COMPLAINTS AND SIMILAR DESCRIPTIONS OF THE FAILURE. EXTREMELY DANGEROUS. VERY THANKFUL I WAS NOT ON THE HIGHWAY. WAS ADVISED BY FORD THAT RACK AND PINION NEEDED REPLACEMENT AND THEY COULD NOT DIAGNOSE CAUSE. $2000 REPAIR. NOT COVERED, OUTSIDE WARRANTY PERIOD OF 36K MILES. SEEMS TO BE MORE OF A RECALL ISSUE? *TR
Steering, Jul 23, 2013
I TURNED THE CAR ON WHILE PARKED IN MY DRIVEWAY AND THE SCREEN FLASHED "POWER STEERING ASSIST FAULT." I WASN'T ABLE TO TURN THE STEERING WHEEL AT ALL. THIS HAPPENED ONCE BEFORE RECENTLY AND THE PROBLEM CEASED WHEN I RESTARTED THE CAR. HOWEVER, AFTER THIS CURRENT INCIDENT THE STEERING WHEEL WILL NOT TURN, EVEN WITH FORCE. IF THIS HAD HAPPENED WHILE I WAS DRIVING, I WOULD HAVE NO CONTROL OF THE CAR AND WOULD HAVE MOST LIKELY RESULTED IN A TERRIBLE CAR ACCIDENT AND/OR WORSE. I DEMAND THIS PROBLEM BE FIXED IMMEDIATELY AS I KNOW THAT THERE ARE SEVERAL OTHER FUSION OWNERS WHO HAVE HAD SIMILAR ISSUES. *TR