2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Electrical system, Engine, Jul 21, 2013
I WANTED TO CONTACT YOU ABOUT A SERIOUS SAFETY ISSUE IN MY 2011 FORD FUSION. I TOOK IT IN FOR SERVICE IN JANUARY 2013 AND WAS TOLD THAT THE THROTTLE BODY NEEDED REPLACED AFTER MY CAR STALLED A FEW TIMES. I WAS TOLD THEN THE THROTTLE BODY WAS BACKORDERED. I TRIED AGAIN IN JUNE AND WAS TOLD THAT THIS IS A COMMON PROBLEM AND THEY ARE STILL BACKORDERED. AFTER THAT, I WAS TOLD THAT I COULD SIMPLY TAKE THE KEY OUT AND PUT IT BACK IN AFTER IT STALLED AND IT WOULD BE FINE. AND THEY WERE BACKORDERED FROM FORD. ON JULY 11TH, THE CAR STALLED AT THE CORNER OF I-70 AND I-270 IN COLUMBUS WHILE TRAVELING AT 65MPH. I PULLED OFF TO THE SIDE OF THE ROAD AND RESET THE CAR. WHILE TRYING TO GET OFF THE ROAD, I WENT OFF THE ROAD TO AVOID ANY OTHER CARS AS THEIR WAS CONSTRUCTION AND NO SHOULDER. AFTER RESTARTING IT, I GOT BACK ONTO THE ROAD AND THE CAR STALLED AND I WASN'T ABLE TO MAKE IT BACK OFF THE ROAD AND NEARLY WAS HIT BY A SEMI FROM BEHIND. THE CAR STALLED A MINIMUM OF TEN TIMES DURING RUSH HOUR. *TR
Steering, Service brakes, Jul 20, 2013
POWER STEERING STOPPED WORKING, AND BRAKES ACTING UP, VERY HARD TO DRIVE TO THE SIDE OF THE ROAD AND STOP. WARNING LIGHTS CAME ON FOR POWER STEERING DEFAULT AND SERVICE ADVANCETRAC. TOOK MY FUSION TO THE FORD DEALER IN GRAND HAVEN,MI. TO SEE WHAT THE PROBLEM WAS. WITHOUT LOOKING AT MY CAR THEY SAID THEY COULDN'T HELP ME, CAME BACK TO MY DAUGHTERS HOME. THIS HAS HAPPENED 3 TIMES IN THE LAST 2 WEEKS, WHEN I SHUT THE CAR OFF FOR AWHILE, IT SEEMS TO CORRECT ITSELF. BUT THERE IS NO WAY OF TELLING WHEN IT WILL HAPPEN AGAIN. I'M VISITING FROM PENNSYLVANIA IN MICHIGAN, AND I GUESS I'M SUPPOSE TO TAKE THE CHANCE OF DRIVING MY CAR THE 700 MILES TO PA WITHOUT IT HAPPENING AGAIN!! CONSIDERING ALL THE COMMENTS I HAVE SEEN ON THE INTERNET ABOUT THE SAME ISSUES WITH OTHER FUSIONS, IT WOULD SEEM TO ME THAT FORD MIGHT TAKE A LOOK AT THE PROBLEM AND HELP THEIR CUSTOMERS. I WONDERED ABOUT THE FORD DEALER, IF HE NOTICED MY PA. PLATES AND I'M 77 YEARS OLD, AND THAT WAS THAT!! I HOPE NOT! RIGHT NOW I'M STILL IN MICHIGAN, DECIDING WHAT TO DO? *TR
Steering, Jul 19, 2013
WHILE DRIVING ON THE EXPRESSWAY AT APPROXIMATELY 60 MPH, POWER STEERING STOPPED WORKING. VEHICLE DISPLAY FLASHED POWER STEERING FAILURE ALTERNATING WITH SERVICE ADVANCE TRACK. THE PROBLEM HAS RECURRED MULTIPLE TIMES UNDER SIMILAR CONDITIONS, AND RECENTLY HAPPENED ON A TURN. TOOK VEHICLE TO DEALER ON 7/3/13. THEY COULD NOT NOTE ANYTHING WRONG, BUT RESET SENSOR ANYWAY. THE PROBLEM HAS OCCURRED TWICE SINCE THE SENSOR WAS RESET. I FEEL THAT THIS COULD BE A DANGEROUS PROBLEM, DEPENDING ON WHEN THE MALFUNCTION OCCURS. *TR
Steering, Power train, Electrical system, Engine, Jul 19, 2013
***NOTE: THIS STARTED IN MAY 2013 HAPPENED 3 TIMES. DEALERSHIP REPLACE AN INTAKE SENSOR AND THEN IT HAPPENED AGAIN AS LISTED BELOW. THIS IS PUTTING ME AND MY DAUGHTERS IN DANGER EVERYTIME THIS HAPPENS WITHOUT PRIOR WARNING. ---------------------------------------- JULY 19, 2013 @ 3:29 AM: WITHOUT WARNING THIS TIME THE "CHECK ENGINE" INDICATOR CAME ON , THE CAR MADE A WEIRD NOISE LIKE A DYING RUMBLE/PURRING NOISE AS IT BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK -STARTED THE ENGINE AND IT ACTED NORMAL -------------------------------------- JULY 19, 2013 @3:28 AM: WITHOUT WARNING THE ?THROTTLE CONTROL/TRANSMISSION? INDICATOR LIT UP, THE CAR BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK -STARTED THE ENGINE AND IT ACTED NORMAL ------------------------------------------- JULY 19, 2013 @ 1:20 AM : WITHOUT WARNING THE ?THROTTLE CONTROL/TRANSMISSION? INDICATOR LIT UP, THE CAR BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK -STARTED THE ENGINE AND IT ACTED NORMAL ---------------------------------------------------------- JULY 18, 2013 @4:30 PM: WITHOUT WARNING THE ?THROTTLE CONTROL/TRANSMISSION? INDICATOR LIT UP, THE CAR BECAME SILENT AND ALL POWER LEFT. -SHE PUT THE CARE IN ?P? PARK ?.I WAS IN THE BACK SEAT & INSTRUCTED HER WHAT TO DO. -STARTED THE ENGINE AND IT ACTED NORMAL ***** FORD DEALERSHIP SERVICE TECHNICIANS COULD NOT FIND OR DUPLICATE THE PROBLEM. THE ISSUE ESCALATED TO THE FORD ENGINEERS. THEY DETERMINED THAT IT WAS SOMETHING LIKE THE MASSIVE INTAKE AIR FLOW SENSOR AND INSTALLED A NEW ONE ( FORD PART: FP 3L3Z-128579-BA SENSOR ASSY) JUNE 13 JUST PRIOR TO MY BUSINESS TRIP ON JUNE 17,2013. *TR
Steering, Jul 17, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING FAILED AS THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SHUT DOWN AND RESTARTED BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DETERMINED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,200.
Steering, Service brakes, Fuel/propulsion system, Jul 13, 2013
I BROUGHT MY FUSION IN FOR SERVICE ON 2/28/12 (17899 MILES) FOR THE FIRST TIME W/ HEAVY VIBRATION IN STEERING WHEEL WHEN APPLYING BRAKES. I WAS TOLD THEY MY ROTORS NEEDED TO BE MACHINED, & THAT WAS COVERED UNDER WARRANTY. IT WAS NOT EVEN A MONTH LATER WHEN I COULD FEEL SLIGHT VIBRATION IN MY STEERING WHEEL AGAIN, & WOULD PROGRESS UNTIL I FINALLY HAD TO BRING IN AGAIN TO BE SERVICED WITH SEVERAL OTHER PROBLEMS W/ MY CAR. ON 11/9/12 (32,651 MILES) (1.) HEAVY VIBRATION, THEY REPLACED ROTORS. (2) MY ADVANCE TRAC AND CHECK BRAKING SYSTEM MESSAGE KEPT COMING UP, THEY TOLD ME IT WAS DUE TO LOW BATTERY VOLTAGE. (3)VEHICLE STALLS WHEN STARTING, THEY REPLACED BATTERY. (4) SKIPPING GEARS & STALLING, REPROGRAMMED PCM. ON 6/15/13 MY CAR LOSES ALL POWER AND DIES IN THE MIDDLE OF HIGHWAY @ NIGHT AS I WAS BACKING OUT OF A PRIVATE DRIVE W/ MY DAUGHTER & HER FRIEND IN BACKSEAT, I HAD TO PUT IT BACK IN GEAR & JIGGLE KEY TO TURN OFF, RESTART CAR, & BE ABLE TO DRIVE OFF ALL THE WHILE CARS RUNNING OFF THE ROAD TO KEEP FROM HITTING ME! BROUGHT MY CAR IN FOR SERVICE FINALLY AGAIN 7/11/12(44158 MILES) (WAITED 2 WEEKS TIL THEY COULD GET ME IN TO DIAG)WITH RECURRING PROBLEMS ABOVE + POWER LOSS! (1) CAR SPUTTERS/GEARS SKIP/STALLING/LOSES POWER, & THEY FIND A BUG MASS AIR FLOW(AS THEY SAID) BUT 1ST TOLD ME TB THEN SAID NO & AS FAR AS LOSING POWER THEY HAVE NO IDEA! (2)VIBRATION IN STEERING, ROTORS NEED TO BE MACHINED AGAIN! NEVER HAD THIS MUCH WORK WITH ROTORS ON ANY VEHICLE. OH AND MY WHOLE STEERING RACK ASSEMBLY NEEDS TO BE REPLACED @ 44,158 MILES!!! FORD SHOULD NOT BE MAKING CARS THAT YOU CAN NOT GET AT LEAST 100,000 MILES BEFORE A $2,000+ SERVICE NEEDS TO BE DONE ON CAR! I TOLD FORD EVEN IF THEY FIXED WHAT THEY SAID IS WRONG WITH MY CAR TODAY, THEY COULD NOT GIVE ME $1,000,000 TO PUT MYSELF OR MY CHILD IN IT EVER AGAIN! THIS CAR IS UNSAFE, UNRELIABLE, AND SHOULD HAVE RECALLS & DON'T TRUST IT! *TR
Steering, Electrical system, Electronic stability control (ESC), Jul 10, 2013
CAR IS HAVING A HARD TIME CRANKING AND IDLING HIGH, POWER STEERING HARD TO MOVE BECAUSE OF A POWER STEERING ASSIST FAULT AND THE CAR IS HARD TO STEER IT HAS DONE IT 3 TIMES. ONCE WHILE DRIVING AND 2 OTHER TIMES WHILE PARKED BUT CAR WAS HARD TO CRANK. *TR
Steering, Jul 10, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STARTED HER VEHICLE AND THE "POWER STEERING ASSIST FAULT" WARNING ALERT ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND IT FUNCTIONED PROPERLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Steering, Jul 9, 2013
WHILE DRIVING OUT OF A PARKING LOT AND TURNING ONTO A MAIN ROAD, THE POWER STEERING BECAME EXTREMELY HEAVY AND DIFFICULT. I HEARD BEEPING INSIDE THE CAR AND THE MESSAGE- POWER STEERING ASSIST FAILURE LIGHT CAME ON. I WAS ABLE TO MANEUVER THE CAR TO THE SIDE OF THE ROAD AND TURNED THE CAR OFF AND BACK ON AGAIN AND THE STEERING RETURNED TO NORMAL. THIS WAS SCARY AS IT HAPPENED WITH OUT WARNING SO I IMMEDIATELY CALLED THE CLOSEST FORD DEALER AFTERWARDS (MONDAY) AND EXPLAINED WHAT HAD JUST HAPPENED AND THAT I WAS WORRIED IT WOULD REOCCUR AND IS DANGEROUS BUT THEY COULDN'T TAKE IT UNTIL FRIDAY. ALSO, CONCERNED ABOUT READING VERY SIMILAR COMPLAINTS WITH NO RECALL FROM FORD TO LOOK INTO AND FIX BEFORE THIS MALFUNCTION CAUSES A DANGEROUS ACCIDENT. LUCKILY, I HAD JUST MADE A TURN AT THE TIME AND WASN'T MOVING FAST AT ALL BUT OTHERS HAVE WRITTEN THAT IT HAPPENS AT HIGHER SPEEDS AS WELL. *TR
Steering, Jul 8, 2013
I TURNED ON MY CAR. THE POWERING STEERING ASSIST FAULT LIGHT CAME ON AND IT WAS HARD TO TURN. I TURNED MY CAR OFF AND ON AGAIN. THE LIGHT WAS STILL THERE. *TR
Steering, Power train, Electronic stability control (ESC), Jul 6, 2013
THE POWER STEERING WENT OF WHILE I WAS DRIVING AT APPROXIMATELY 45MPH. THE INDICATOR SHOWED CHECK POWER TRAC POWER STEERING. TOOK IT TO THE DEALER WHERE I BOUGHT THE CAR AND THEY PUT IT ON A COMPUTER TO SEE WHAT WAS WRONG. THE COMPUTER SHOWED THE POWER GEAR NEEDS TO BE REPLACED AT $1600. BUT THE SERVICE TECH SAID THAT MAY NOT BE ALL THAT'S WRONG, BUT FIRST NEED TO REPLACE THE POWER GEAR. THIS SHOULD BE COVERED IN THE WARRANTY AND THIS SHOULD BE A RECALL DUE TO HAVING OCCURRED NUMEROUS TIMES BEFORE. NEITHER OF WHICH IS OCCURRING. THIS COULD BE VERY DANGEROUS AND CAUSE SERIOUS INJURY IF THE CAR, FOR INCIDENCE, IS IN THE PASSING LANE. AFTER THE CAR LOST ITS POWER STEERING, I WAS ABLE TO STOP AND RESTART, WHICH CORRECTED THE STEERING. *TR
Steering, Jul 4, 2013
MY POWER STEERING HAS GONE OUT ON 3 SEPARATE OCCASIONS NOW. THE FIRST INCIDENT WAS JUNE 26. I HAD PARKED THE CAR (PULLED OVER BECAUSE OF A BAD RAIN STORM). WHEN I RESTARTED THE CAR AND STARTED TO PULL OUT OF THE PARKING PLACE, THE POWER STEERING ASSIST DEFAULT LIGHT CAME ON AND IT BECAME EXTREMELY DIFFICULT TO STEER THE CAR. I PULLED OVER AGAIN, TURNED OFF THE ENGINE FOR SEVERAL MINUTES AND WHEN I RESTARTED IT, THE DEFAULT LIGHT WAS OFF AND IT WAS FINE. THE SECOND INCIDENT OCCURRED ON JUNE 28. AGAIN, IT HAPPENED WHEN I STARTED THE CAR. I WAS PARALLEL PARKED AND WHEN I STARTED THE CAR, THE POWER STEERING ASSIST DEFAULT LIGHT CAME ON AND THE STEERING WAS AGAIN VERY DIFFICULT TO MANEUVER. I TURNED THE ENGINE OFF FOR SEVERAL MINUTES, RESTARTED AND IT WAS FINE. THE THIRD INCIDENT OCCURRED TODAY, 7/4/2013, AND THIS TIME IT HAPPENED WHILE I WAS DRIVING. I WAS DRIVING APPROXIMATELY 45 MPH WHEN THE POWER STEERING ASSIST DEFAULT LIGHT CAME ON AGAIN. I WAS ABLE TO PULL OFF OF THE HIGHWAY SAFELY. I TURNED THE CAR OFF FOR SEVERAL MINUTES AND ONCE AGAIN, IT WAS FINE. HOWEVER, TO JUST SUDDENLY LOSE THE CAPABILITY TO STEER IS QUITE TERRIFYING AND EXTREMELY DANGEROUS, ESPECIALLY ON A HIGHWAY. SINCE THIS HAS HAPPENED, I HAVE DONE SOME RESEARCH ONLINE AND THIS POWER STEERING ASSIST DEFAULT SEEMS TO BE QUITE A COMMON PROBLEM WITH FORD FUSION OWNERS- ESPECIALLY 2010-2012 MODELS. FORD NEEDS TO ADDRESS THIS ISSUE BEFORE THERE IS A REALLY SERIOUS ACCIDENT. I'VE ONLY MADE A FEW PAYMENTS ON MY CAR AND I AM NOW AFRAID TO DRIVE IT- IT IS NOT SAFE!! *TR
Steering, Jul 3, 2013
THE CAR SUDDENLY DEVELOPED SOME SLOP OR PLAY IN THE STEERING OF THE CAR WITH A CLUNKING NOISE UPON STEERING. A GARAGE CHECKED IT OUT AND DETERMINED THAT THE "RACK AND PINION" ASSEMBLY HOUSING, WHICH IS MADE A ALUMINUM, HAD A VERTICAL CRACK IN THE MIDDLE OF IT. THIS IS VERY DANGEROUS SITUATION THAT COULD CAUSE STEERING FAILURE RESULTING IN A TOTAL LOSS OF VEHICLE CONTROL. CAR IS DRIVABLE AT THIS POINT. *TR
Steering, Jul 2, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,250 AND THE CURRENT MILEAGE WAS 60,344. *TR
Steering, Jun 26, 2013
WAS STOPPED AT RED LIGHT IN RIGHT TURN LANE . LIGHT CHANGED AND I STARTED FORWARD THE STEERING LOCKED UP AND LIGHTS AND BUZZERS WENT OFF THERE WAS NO ONE STOPPED AT LIGHT IN OTHER LANE SO I WAS ABLE TO STEER SAFELY TO RIGHT AND CLEAR TRAFFIC. LIGHTS ON DASH SAID POWER STEERING ASSIST FAILURE AND SOMETHING ABOUT ADVANCE TRAC. CALLED THE LOCAL FORD PLACE AND THEY SENT MAN TO CHECK PROBLEM. HE CRANKED ENGINE AND EVERYTHING WAS BACK TO NORMAL. COULDN'T MAKE IT DO IT AGAIN. *TR
Steering, Jun 24, 2013
IN THE BEGINNING WHILE DRIVING I HAD THE WARNING LIGHT OF "POWER STEERING ASSIST FAILURE" COME ON, THE WHEEL WOULD BECOME DIFFICULT TO TURN SO I PULLED INTO THE SHOULDER AND TURNED OFF THE VEHICLE TO CHECK THE POWER STEERING FLUID AND WHEN I GOT BACK IN AND STARTED THE VEHICLE IT WOULD RESET AND WORK FINE. I THOUGHT IT WAS A FLUKE AT FIRST. THEN IT HAPPENED AGAIN A FEW WEEKS LATER SO I CALLED THE FORD DEALERSHIP, SPOKE TO THE SERVICE MANAGER WHO TOLD ME THEY WOULDN'T BE ABLE TO FIGURE OUT WHAT IT WAS IF THE VEHICLE DIDN'T STORE A CODE THAT IT WOULD BE BEST FOR ME TO BRING IT IN ONCE THE WARNING LIGHT STAYED ON AND IT WOULDN'T RESET ITSELF. HE TOLD ME THIS BECAUSE A FEW WEEKS PRIOR SAME THING HAPPENED WITH THE WRENCH WARNING LIGHT AND WHEN I TOOK IT IN THE VEHICLE DIDN'T STORE A CODE.. THEY KEPT MY CAR FOR A WEEK AND COULDN'T FIGURE IT OUT. I HAD TO PAY TO GET MY VEHICLE BACK. NO WORK WAS PERFORMED 2 DAYS LATER SAME ISSUE, I HAVE SINCE FIXED THE WRENCH LIGHT ISSUE AND UNABLE TO PAY FOR THE POWER STEERING ISSUE. THESE 2 ITEMS WENT OUT WHEN I WAS ON THE HIGHWAY AND ARE UNSAFE CONDITIONS TO LOOSE ACCELERATION ON THE HIGHWAY ALL OF A SUDDEN IS NOT GOOD AT ALL AND TO HAVE POWER STEERING FAILURE ON A 2011 VEHICLE IS NOT ACCEPTABLE. *TR
Steering, Equipment adaptive/mobility, Electronic stability control (ESC), Jun 24, 2013
WHILE TAKING A FREEWAY EXIT RAMP, AN ALERT POPPED UP ON MY DASHBOARD AND MY STEERING IMMEDIATELY BECAME LABORED. I WASN'T DOING ANYTHING UNUSUAL AT THE TIME, SO MY IMMEDIATE ASSUMPTION WAS THAT I HAD A FLAT TIRE. I BEGAN TO SLOW AS I NEARED THE EXIT RAMP, AND AT THIS POINT MY DASHBOARD SHOWED A "POWER STEERING ASSIST FAULT" ERROR AND A "SERVICE ADVANCETRAC" ERROR MESSAGE, WHICH RESULTED IN THE LOSS OF ALL POWER STEERING. AT THIS POINT I PULLED OFF THE HIGHWAY AND INTO A PARKING LOT, SHUT OFF MY CAR, AND LET IT REST FOR APPROXIMATELY 15 MINUTES WHILE I READ THE FORD OWNER GUIDE FOR MORE INFORMATION. AFTER INSPECTING THE ENGINE AND FINDING NOTHING UNUSUAL, I STARTED THE CAR AND THE POWER STEERING HAD RETURNED. I HAVE NOT EXPERIENCED THIS ISSUE AGAIN AND IT HAS BEEN 24 HOURS, BUT I'M STILL WEARY OF TRAVELING AT HIGHER SPEEDS LEST MY POWER STEERING SUDDENLY FAIL AGAIN. *TR
Steering, Electronic stability control (ESC), Jun 17, 2013
TRAVELING DOWN THE HIGHWAY, THE ADVANCETRAC LIGHT CAME ON AND SYSTEM CHIMED. MESSAGE CENTER DISPLAYED SERVICE ADVANCETRAC AND POWER STEERING ASSIST FAULT, I LOST ALL POWER STEERING, THE VEHICLE BECAME VERY HARD TO CONTROL. UPON TURNING THE VEHICLE OFF AND BACK ON I WAS ABLE TO REGAIN POWER STEERING. BRINGING VEHICLE TO DEALERSHIP TODAY FOR INVESTIGATION. *TR
Steering, Electronic stability control (ESC), May 13, 2013
MYSELF ALONG WITH MY THREE CHILDREN WERE TRAVELING ON I-45 FROM DALLAS TO HOUSTON. WHILE TRAVELING 75MPH, THE INDICATOR LIGHT FOR THE POWER STEER ASSIST FAULT CAME ON ALONG WITH THE SERVICE ADVANCETRAC. ONCE THE ALARM WENT OFF, I NO LONGER HAD POWER STEERING. THIS SEEMS TO BE A COMMON OCCURRENCE WITH THIS SPECIFIC VEHICLE, AND CAN BE VERY DANGEROUS DEPENDING OF THE DRIVING CONDITIONS. *TR
Steering, May 11, 2013
ABOUT ONE YEAR AGO, THE POWER STEERING FAILED WHILE DRIVING. AFTER TURNING OFF THE VEHICLE AND RESTARTING IT, IT WAS FINE. IT HAPPENED ONLY A FEW TIMES WITHIN THE LAST YEAR. JUST THIS WEEK ALONE NOW, AT 35,000 MILES, IT HAS HAPPENED NUMEROUS TIMES. I'VE STOPPED DRIVING IT DUE TO THIS. I LIVE IN A BUSY CITY, AND SHOULD IT FAIL AGAIN AT THE WRONG TURN THERE COULD BE A SERIOUS ACCIDENT. I'VE SEEN NUMEROUS COMPLAINTS ABOUT THIS, WHY HAS IT NOT BEEN RECALLED YET? *TR
Steering, May 2, 2013
DROVE THE CAR FOR ABOUT AN HOUR, FOR ABOUT 20 MILES. PARKED THE CAR. TURNED ON CAR AFTER IT WAS PARKED IN A PARKING LOT FOR ABOUT 1.5 HOURS. AS WE ATTEMPTED TO PULL OUT OF OUR SPOT, IT WAS APPARENT THAT THE POWER STEERING WAS NOT WORKING. SECONDS LATER, THE WARNING MESSAGE APPEARED THAT THERE WAS A POWER STEERING FAILURE, CHECK THE ADVANCETRAC SYSTEM. WE ATTEMPTED TO TURN THE CAR ON AND OFF TO NO AVAIL. WE ADDED 3 BOTTLES OF POWER STEERING FLUID AND IT DIDN'T SEEM TO FILL UP THE TANK NOR DID IT HELP THE POWER STEERING. CAR WAS TOWED TO THE DEALER, WHERE THEY TOLD US THE RACK AND PINION NEEDED TO BE REPLACED. *TR
Steering, Apr 29, 2013
I WAS PULLING INTO TRAFFIC WHEN ALL OF A SUDDENLY STEERING BECAME VERY STIFF. A MESSAGE APPEARED THAT STATED THE POWER STEERING WAS OUT. I WILL BE TAKING THE VEHICLE IN TOMORROW MORNING BUT I HAVE READ THAT THIS IS A COMMON PROBLEM. ALSO I HAVE A ONE MONTH OLD AND IF WE WOULD HAVE BEEN IN TRAFFIC FAR AWAY FROM HOME THIS WOULD HAVE BEEN VERY DETRIMENTAL. *TR
Steering, Apr 3, 2013
THE DRIVER OF THIS VEHICLE STATED THAT WHILE TRAVELING ON THE INTERSTATE AT 70 MPH THE STEERING WHEEL LOCKED UP AND HE WAS UNABLE TO STEER THE VEHICLE. HE FORCED THE STEERING WHEEL TO THE RIGHT AND IT RELEASED AND SWERVED SEVERELY THEN SEEMED TO OPERATE CORRECTLY FOR THE REMAINDER OF HIS TRIP. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REPLACED THE CONTROL UNIT. THE VEHICLE HAS SINCE HAD THE SAME PROBLEM MULTIPLE TIMES WITH DIFFERENT DRIVERS. IT HAS BEEN RETURNED TO THE DEALERSHIP TWICE. BOTH TIME I WAS TOLD THAT THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM AND NO REPAIRS WERE MADE. I HAVE CONTACTED THE FORD CUSTOMER SERVICE DEPARTMENT AND FILED A COMPLAINT WITH THEM AND THEY ARE CURRENTLY INVESTIGATING. *TR
Steering, Engine and engine cooling, Vehicle speed control, Feb 25, 2013
ON A FEW SEPARATE OCCASIONS, WHILE EITHER SITTING IN TRAFFIC AT A LIGHT OR DRIVING MY 2011 FORD FUSION HAS STALLED IN THE MIDDLE OF TRAFFIC. IT HASN'T HAPPENED FOR A FEW MONTHS AND THERE IS NO RHYME OR REASON TO WHEN IT WILL HAPPEN. WHEN THE STALLING OCCURS THE CAR LITERALLY SHUTS DOWN IN THE MIDDLE OF TRAFFIC AND I HAVE TO RESTART THE CAR TO PROCEED. *TR
Steering, Power train, Electronic stability control (ESC), Feb 25, 2013
2011 FORD FUSION -WHILE DRIVING ON THE INTERSTATE AT 70 MPH, VEHICLE SUDDENLY LOST ACCELERATION, TACHOMETER STARTED GOING UP AND DOWN, TRACTION LIGHT CAME ON,FUEL GAGE GOING UP AND DOWN, A LOCK LIGHT WAS ILLUMINATED, BELLS WERE GOING OFF AND CAR BEGAN TO DE-ACCELERATE. WHEN I PULLED THE CAR TO THE SHOULDER TURNED THE CAR OFF AND BACK ON THE PROBLEM CONTINUED. I IMMEDIATELY DROVE TO THE FORD DEALER WHICH WAS CLOSE BY AT THE TIME AND HAD THE MANAGER VIEW WHAT WAS HAPPENING. HE PULLED THE CAR INTO THE SHOP, SHUT OFF THE ENGINE AND IT NEVER RESTARTED. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT IF I WAS NOT ABLE TO REACT AS QUICKLY AS I DID. THE CAR HAS ONLY 37000 MILES. THIS PROBLEM HAS BEEN INTERMITTENTLY OCCURRING IN THIS VEHICLE FOR A YEAR NOW. WHEN IT FIRST STARTED TO OCCUR I COULD TURN OFF THE ENGINE AND TURN IT BACK ON AND THE PROBLEM WOULD CLEAR, BUT NOT NOW! THE CAR IS NOT SAFE! WHEN IS FORD GOING TO RECALL THIS CAR!!! *TR