2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: vehicle speed control
256 reports, newest first. Show all
Vehicle speed control, Jul 16, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE LOST ACCELERATION POWER. THE CHECK ENGINE LIGHT WAS ILLUMINATED AND THE VEHICLE STALLED. THE WAS ABLE TO RESTART THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A REPAIR CENTER WHERE A DIAGNOSTIC TEST WAS PERFORMED WITH CODES REVEALING A DEFECT WITH THE THROTTLE BODY. THE FAILURE MILEAGE WAS 52,000.
Vehicle speed control, Engine, Jul 16, 2013
ELECTRONIC THROTTLE BODY FAILURE. I WAS DRIVING DOWN A MAJOR HIGHWAY AND MY CAR LOST POWER, THE WRENCH LIGHT LAMINATED. AFTER TRYING TO GET OFF TO THE SIDE OF THE ROAD I SHUT THE CAR OFF AND WAITED A MIN THEN RESTARTED THE CAR. THEN I PROCEEDED ON MY JOURNEY. I TOOK THE CAR TO A FRIEND OF MINE WHO IS A MECHANIC AND HAD HIM RUN A DIAGNOSTIC ON THE CAR AND NO CODES SHOW UP. I HAVE DONE SOME RESEARCH ON THE INTERNET TO SEE IF ANYONE ELSE HAS HAD THE SAME PROBLEM. APPARENTLY I AM NOT THE ONLY PERSON WITH THIS DEFECTIVE PART. LOOKS LIKE FORD WOULD GROW A SET OF BALLS AND MAKE THIS A MANDATORY RECALL. IT DOES CAUSE A SAFETY ISSUE WHEN YOU LOSE THE ABILITY TO MOVE YOUR AUTOMOBILE ABOUT. YOU CAN NOT GO ANY WEAR NO MATTER HOW HARD YOU PRESS ON THE GAS PEDAL. THE DAM CAR DOES NOT MOVE. I GUESS IT WILL TAKE SOME ONE GETTING INJURED VERY BADLY OR KILLED, AND FORD GETTING A LAW SUITE BEFORE ANY SORT OF RECALL WILL BE DONE. IF ANYTHING SHOULD HAPPEN TO ME I WILL BE THE FIRST IN LINE TO FILE A LAW SUITE BECAUSE FORD IS WELL AWARE OF THE PROBLEM BUT THEY CHOSE TO DO NOTHING ABOUT IT THUS PUTTING MILLIONS OF PEOPLES LIVES AT STAKE. *TR
Electrical system, Vehicle speed control, Engine, Jul 16, 2013
ENGINE CUT-OFF GOING AT 5 MPH. ACCORDING TO AAMCO CODE P2112 APPEARED ON THEIR READER. THIS CODE HAS TO DO WITH THE THROTTLE ACTUATOR CONTROL SYSTEM. TOOK CAR TO LOCAL FORD DEALER AND WAS TOLD THAT THE PART, THROTTLE BODY AND MOTOR ASY., ARE ON NATIONAL BACK ORDER. IT TOOK AT TWO DAYS OR TWO WEEKS TO RECEIVE THE PART. THIS IS NOT ACCEPTABLE; FORD AND THEIR DEALERS SHOULD HAVE THIS PART AVAILABLE IMMEDIATELY. DOES SOMEONE NEED TO HAVE A SERIOUS OR DEADLY ACCIDENT BEFORE ACTION IS TAKEN? *TR
Vehicle speed control, Jul 15, 2013
I WAS DRIVING IN TRAFFIC AND MY CAR JUST STOPPED NO WARNING AND NOT EVEN ABLE TO COAST IT OVER TO THE SHOULDER. MY CAR IS OUT OF WARRANTY BUT ONLY 2 YEARS OLD I AM VERY ANGRY AS THIS WAS A VERY DANGEROUS ISSUES AND ALMOST CAUSED A WRECK. I FEEL THESE THROTTLE BODIES SHOULD BE RECALLED, I MEAN THE CAR IS ONLY 2 YEARS OLD! *TR
Power train, Vehicle speed control, Jul 12, 2013
WHILE DRIVING VEHICLE LOST ENGINE POWER. RPMS WENT TO ZERO, ENGINE STAYED AT IDLE SPEED AND THROTTLE CONTROL LIGHT (WRENCH SYMBOL) CAME ON. NO RESPONSE WHEN GAS PEDAL PRESSED. COASTED TO SIDE OF ROAD AND TURNED IGNITION OFF. WAITED 10 MINUTES AND CAR STARTED UP WITH NO PROBLEMS AND NO WARNING LIGHT. MY CONCERN IS THAT IF THIS HAPPENED IN HEAVY/FASTER TRAFFIC IT MAY HAVE CAUSED AN ACCIDENT. AND AFTER RESEARCHING ONLINE AS TO WHAT MAY HAVE CAUSED THIS FAILURE IT SEEMS THERE ARE A LARGE NUMBER OF CONSUMERS HAVING THE SAME PROBLEM WITH THIS MAKE AND MODEL. SEVERAL SUGGESTED FILING A COMPLAINT ON THIS SITE. *TR
Vehicle speed control, Jul 11, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A SUDDEN LOSS OF POWER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 42,000. *TR
Electrical system, Vehicle speed control, Fuel/propulsion system, Jul 10, 2013
ORIGINAL INCIDENT OCCURRED IN JUNE 2011. VEHICLE LOST ALL ACCELERATION UNEXPECTEDLY AND WAS TOWED TO DEALERSHIP. VEHICLE WAS ONLY 6 MONTHS OLD AND THROTTLE BODY WAS REPLACED UNDER WARRANTY. HAS SUBSEQUENTLY HAPPENED TWO MORE TIMES. THE SECOND TIME THE DEALERSHIP SERVICE COULD NOT RECREATE THE PROBLEM. THE THIRD TIME WAS JULY 2013. AGAIN VEHICLE WAS TOWED TO DEALERSHIP. ADVISED THAT IT WAS AGAIN A FAILURE OF THE THROTTLE BOTTLE. PART ALONE WILL BE $400 TO REPLACE AND WILL NOT BE AVAILABLE FOR 10 DAYS TO 3 WEEKS. THIS WILL BE THE THIRD THROTTLE BOTTLE ON A CAR THAT IS LESS THAN 3 YEARS OLD. THE FAILURE POSES A SEVERE SAFETY RISK IF OCCURS ON HIGH SPEED HIGHWAY WHILE IN MIDDLE OR LEFT LANES. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jul 8, 2013
I HAVE A 2011 FORD FUSION 3.0 L V6. I WAS DRIVING DOWN THE HIGHWAY WITH MY 4 YR OLD, WHEN THE ENGINE LOST ALL ACCELERATION POWER AND AN ORANGE WRENCH LIGHT ILLUMINATED MY DASHBOARD. I WAS IN THE FAST LANE AND HAD TO CROSS 3 LANES OF TRAFFIC IN A DISABLED CAR TO GET TO THE SHOULDER! I WOULD HIT THE GAS PEDAL WITH NO RESPONSE AND IT WAS NOT SHIFTING RIGHT AT ALL. I CUT THE IGNITION AND LET IT SIT FOR A COUPLE MIN WHILE I LOOKED THROUGH THE MANUAL TO SEE WHAT THE WRENCH LIGHT WAS ALL ABOUT. WHEN I TURNED IT BACK ON THE LIGHT WAS STILL THERE AND AGAIN , NOT SHIFTING RIGHT. I LET IT SIT FOR ANOTHER 10 MIN AND STARTED IT AGAIN. THE WRENCH LIGHT WAS GONE SO I DROVE HOME. TOOK IT TO THE DEALERSHIP AND THEY SAID SOMETHING ABOUT A SENSOR AND THE COMPUTER NEEDED REPLACEMENT.IT WAS UNDER WARRANTY SO I DIDN'T REALLY PAY TOO MUCH ATTENTION , BUT WHEN I WENT ONLINE TO SEE IF IT'S HAPPENED TO OTHERS..I WAS UNPLEASANTLY SURPRISED TO SEE THAT THERE ARE HUNDREDS OF OTHER COMPLAINTS ON THE SAME EXACT ISSUE! AS ANOTHER COMMENTER RECOMMENDED, I CALLED THE FORD CONSUMER'S HOTLINE AT 800-392-3673 TO SEE IF THERE'S ANYTHING BEING DONE. THE REP TOLD ME THERE'S NO RECALLS AND ALL SHE CAN DO IS DOCUMENT IT AND TO CALL HER BACK IF I NEED ANYTHING ELSE...REALLY? A CAR WITH NO POWER ON THE HIGHWAY IS OBVIOUSLY A SAFETY CONCERN AND WITH THIS MANY COMPLAINTS I'M REALLY SURPRISED FORD AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION HASN'T RECALLED THIS FAULTY PART.DOES SOMEONE NEED TO GET HURT OR WORSE, KILLED FIRST? *TR
Vehicle speed control, Engine, Jul 5, 2013
THE VEHICLE STARTED TO LOSE POWER WHILE I WAS DRIVING 45MPH ON A MAJOR ROADWAY. I HIT THE ACCELERATOR TO TRY AND MAKE IT GO, BUT THE CAR CONTINUED TO STALL. LUCKILY I WAS ABLE TO AVOID GETTING HIT HEAD ON OR REAR ENDED. I LET THE CAR SIT FOR AND HOUR BEFORE I STARTED IT. I MADE IT ABOUT 5 MILES BEFORE IT LOST ALL POWER AND STALLED AGAIN. I WAS ALMOST REAR ENDED AGAIN. THE ONLY WAY FORD WILL FIX IT IS IF IT REGISTERS A FAULT CODE WHICH IT IS NOT DOING. IT JUST LOSES THE ABILITY TO ACCELERATE AND STALLS WITHIN A MINUTE OR LESS. THEY TOLD ME I JUST HAVE TO DRIVE IT. IT IS NOT SAFE TO DRIVE UNTIL THEY FIX THE PROBLEM. *TR
Fuel system, Gasoline, Vehicle speed control, Engine, Jul 3, 2013
MY WIFE WAS DRIVING VEHICLE AT ABOUT 65 MPH IN MORNING RUSH HOUR TRAFFIC. WHILE TRAVELING YELLOW WRENCH LIGHT CAME ON AND VEHICLE SLOWED DOWN WHILE TRAVELING IN THE FAR LEFT LANE (FAST LANE). HAD TO SAFELY GET THE CAR TO SIDE OF THE ROAD AS IT COASTED WHILE TRAFFIC STILL MAINTAINED THEIR NORMAL SPEED. AFTER REMOVING KEY AND LETTING VEHICLE SIT FOR A COUPLE MINUTES, PUT KEY BACK IN IGNITION AND STARTED THE VEHICLE BACK UP. PROCEEDED WITH NO ISSUES. CALLED DEALERSHIP AND MADE AN APPOINTMENT FOR 7/1/2013. WAS TOLD THAT THERE WERE NO CODES AND COULD NOT GET VEHICLE TO PERFORM OUR STATED ISSUE. WAS TOLD IT MAY BE THE THROTTLE BODY AND THAT THEY WOULD ORDER ONE (WE ARE LOOKING AT THE MINIMUM A TWO WEEK WAIT). AND THAT THEY WOULD NOT GUARANTEE THAT THIS WOULD FIX THE PROBLEM BECAUSE THERE WERE NO CODES FOR THEM TO GO OFF OF. IT SHOULD BE NOTED THAT OUR EXTENDED SERVICE CONTRACT DOES NOT COVER THIS AND THAT WE WOULD BE LOOKING AT AROUND A $400.00 REPAIR. IF WE WOULD OF HAD PREFERRED SERVICE PLAN THAT IT WOULD OF BEEN COVERED (IMAGINE THAT!). SO TODAY MY WIFE CALLS ME AGAIN TO TELL ME SHE IS ON THE SIDE OF THE HIGHWAY BECAUSE THE ISSUE HAPPENED AGAIN! AND ON TOP OF THIS ISSUE SHE NOW HAD A FLAT TIRE PROBABLY DUE TO HAVING TO COAST THE VEHICLE TO THE SIDE OF THE HIGHWAY. WE MET UP AND CHANGED VEHICLES. I PROCEEDED TO DRIVE THE VEHICLE BACK TO WORK, BUT NEVER MADE IT DUE TO THE VEHICLE NOT WANTING TO OPERATE AND YELLOW WRENCH COMING ON ALONG WITH CHECK ENGINE LIGHT. HAD VEHICLE TOWED BACK TO DEALERSHIP WHERE THEY OFFERED A LOANER CAR WHILE WE WAIT FOR PART TO ARRIVE WITH NO ESTIMATED ETA? A HUGE SAFETY CONCERN THAT FORD SEEMS TO NOT CARE ABOUT AND HAS A CASUAL "WE WILL GET TO IT, WHEN WE GET TO IT" MENTALITY"!?!? *TR
Power train, Vehicle speed control, Jul 2, 2013
6 TIMES IN THE PAST 9 DAYS, THE FORD FUSION HAS BEEN DRIVING AT VARIOUS SPEEDS (25 MPH TO 65 MPH) AND SUDDENLY A "WRENCH" WARNING LIGHT HAS ILLUMINATED ON THE DASH, AND SIMULTANEOUSLY THE CAR SEEMS TO LOSE ALL POWER TO THE WHEELS. DEPRESSING THE PEDAL DOESN'T RESULT IN ANY ACCELERATION OR TO MAINTAIN SPEED, BUT THE RPM'S DON'T INCREASE EITHER. THIS IS VERY UNSAFE. IN ONE OF THE INCIDENTS THE CAR WAS IN THE LEFT HAND LANE OF A MAJOR HIGHWAY, TRAVELING AT 65 MPH, AND HAD TO BE GUIDED OVER ONTO THE LEFT MEDIAN AS IT DECELERATED WITH TRAFFIC PILING UP BEHIND. THE CAR CAN ALWAYS BE TURNED OFF, THEN RE-STARTED, PUT BACK IN DRIVE, AND THEN FUNCTIONS NORMALLY. THIS SEEMS TO BE THE SAME THROTTLE BODY ISSUE THAT IS WIDELY REPORTED ON FORD FUSION FORUM WEBSITES. THE CAR WAS BOUGHT USED, BUT HAS BEEN DRIVEN FOR ALMOST 1 YEAR AND 9,000 MILES AND THIS ISSUE HAD NEVER APPEARED BEFORE 9 DAYS AGO. *TR
Vehicle speed control, Engine, Jul 1, 2013
I WAS DRIVING DOWN THE ROAD AND THE CAR JUST LOST POWER. I WOULD STEP ON THE GAS AND IT WOULD JUST BARELY MOVE. I HAD TO COAST TO A SIDE ROAD. I TURNED IT OFF AND THEN STARTED IT BACK UP. IT WENT A COUPLE OF BLOCKS AND DID THE SAME THING. THEN TRIED IT AGAIN AND IT WOULD NOT STAY RUNNING. THE CHECK ENGINE LIGHT CAME ON. *TR
Vehicle speed control, Jul 1, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 67,000.
Fuel system, Gasoline, Vehicle speed control, Jun 30, 2013
MY CAR KEEPS STALLING , AFTER TAKING TO MECHANIC IT WAS DIAGNOSTIC TESTED WITH THROTTLE ACENTURE CONTROL SYSTEM THAT WAS DEFECTIVE UNABLE TO GET PART FROM FORD CORP. WAS TOLD THEY ARE ON BACK ORDER HAVE TO WAIT SEVERAL WEEKS MORE. TO MANY FORD FUSION NEED PART THERE SHOULD BE AN INVESTIGATION THAT LEADS INTO RECALL ITS NOT FAIR TO US BUYERS I HAVE PERSONALLY CALLED FORD DEALERS IN 5 SURROUNDING STATES FOR 4 DAYS NO ONE HAS THE PART NOR FOR CANADA OR FORD MEXICO SOMETHING WRONG HERE. *TR
Electrical system, Vehicle speed control, Fuel/propulsion system, Jun 29, 2013
2011 FUSION W/ 3.0 LITER 6CYL. WHILE TRAVELING AT APPROXIMATELY 50 MPH THE ENGINE SUDDENLY BOGGED DOWN. I PRESSED THE GAS PEDAL AND NOTHING HAPPENED. I WAS ABLE TO PULL OVER TO THE SIDE AND THE ENGINE WAS STILL RUNNING. A WRENCH LIGHT CAME ON. I PUT THE CAR IN PARK AND TRIED THE GAS PEDAL AGAIN WITH NO RESPONSE. I TURNED THE ENGINE OFF, WAITED A FEW SECONDS, THEN TURNED IT BACK ON. I WAS ABLE TO DRIVE HOME, THEN TO THE FORD DEALERSHIP WITH NO INCIDENT. I WAS TOLD THAT THE PROBLEM WAS THE THROTTLE BODY WHICH IS ON NATIONAL BACK ORDER. FORD WOULD NOT COVER THE REPAIR EVEN THOUGH CAR WAS JUST OVER THE WARRANTY MILEAGE LIMIT. I FOUND OUT THAT THE NHTSA STARTED AN INVESTIGATION ON THIS ISSUE IN FEBRUARY 2013 AND FORD IS AWARE OF THE MULTIPLE COMPLAINTS OF THIS SAME PROBLEM. I WAS LUCKY NO TRUCK WAS BEHIND ME SINCE MY CAR SLOWED QUICKLY AND SUDDENLY WITH NO WARNING. THE INTERNET IS FILLED WITH COMPLAINTS OF THIS SAME ISSUE. PLEASE DO SOMETHING BEFORE SOMEONE IS KILLED! *TR
Vehicle speed control, Fuel/propulsion system, Jun 29, 2013
WAS DRIVING 65 WHEN THE WRENCH LIGHT CAME ON AND THE GAS PEDAL WENT DEAD. GOT PULLED OVER AND CAR WAS IDLING VERY ROUGH. TURNED OFF FOR 2 MINUTES AND AFTER A HARD START THE CAR RAN NORMAL AGAIN. THEN IT HAPPENED AGAIN THAT EVENING AS I WAS JUST PULLING OUT MY DRIVEWAY. I WAS TOTALLY UNAWARE OF THIS PROBLEM UNTIL I READ ABOUT ALL THE COMPLAINTS ON THIS WEB SITE. I TOOK IT TO MY DEALERSHIP AND GUESS WHAT, BAD THROTTLE BODY!!!! MY DEALERSHIP IS PRETTY GOOD AND THEY FIXED ME UP IN A RENTAL LOANER CAR WHILE THEY WAITED FOR 5 DAYS TO GET THE NEW PART. I'VE HAD MY FUSION BACK FOR 10 DAYS NOW AND ITS BEEN GOOD AND ACTUALLY FEELS A LITTLE MORE RESPONSIVE. A FRIEND OF MINE SUGGESTED A CALL FORD'S CONSUMER'S HOTLINE 800-392-3673 WHICH I CALLED A WEEK AGO AND FORD GAVE ME A CASE NUMBER. I TOLD THE REP I THOUGHT FORD SHOULD AT LEAST GIVE ME SOME CREDIT FOR THE REPAIR WITH THE THROTTLE BODY HISTORY AND THEY SHOULD STEP UP AND DO A RECALL ON THIS BEFORE SOMEONE GETS KILLED. FORD SAID THEY WOULD CALL ME IN 4 BUSINESS DAYS. THAT WAS A WEEK AGO, DIDN'T HEAR A WORD SO I CALLED THEM AGAIN TODAY ABOUT MY CASE. THEY SAID THEY CHECKED WITH THE DEALERSHIP AND THAT THE DEALERSHIP HAD ALREADY GIVEN ME A DISCOUNT BY ONLY CHARGING ME $500 ON A $900 REPAIR. AMAZING I WAS QUOTED $500 FOR THE REPAIR THE DAY I BROUGHT IT IN. I TOLD HER THAT MY LAST 4 VEHICLE PURCHASES WERE NEW FORDS AND I'M SEEING AN END COMING TO OUR RELATIONSHIP IF THEY FAILED TO ACT ON THIS THROTTLE BODY THING. MY IMPRESSION IS THAT FORD IS IN COMPLETE DENIAL AND IF THEY DON'T THINK THIS IS A SAFETY ISSUE I SUGGEST THAT THEY SHOULD EXPERIENCE IT ON THE INTERSTATE IN THE CENTER LANE DURING RUSH HOUR TRAFFIC. *TR
Power train, Vehicle speed control, Fuel/propulsion system, Jun 29, 2013
2300 RPM, TRANSMISSION LURCHES, NO THROTTLE RESPONSE. I HAVE TO PULL OVER AND CUT THE IGNITION OFF TO RESET THE SENSOR. HAPPENED MULTIPLE TIMES AND FINALLY THE CHECK ENGINE LIGHT GLOWED. I WENT TO THE FORD DEALERSHIP THEY SAID THE THROTTLE SENSOR WAS BAD. I PAY THEM TO REPLACE THE WHOLE THROTTLE BODY, WHICH I READ ONLINE IS CONSTANTLY RECURRING. NOT COVERED IN WARRANTY AND THE NUMBER OF TIMES THIS HAS HAPPENED, FORD SHOULD BE RESPONSIBLE FOR A FAULTY PART. NOT ME. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jun 28, 2013
I WAS DRIVING AND I LOST POWER- I WAS UNABLE TO ACCELERATE, CAR STALLED CAUSING CARS BEHIND ME TO SWERVE OFF ROAD TO AVOID HITTING MY CAR. THE DEALERSHIP SAYS IT IS THE THROTTLE BODY SENSOR AND THERE IS A NATIONWIDE SHORTAGE OF PARTS. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jun 27, 2013
AS I WAS DRIVING DOWN THE HIGHWAY BETWEEN 65-70MPH THE GAS PEDDLE STOPPED WORKING, THE WRENCH LIGHT CAME ON THE DASH BOARD AND I PULLED TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND RESTARTED IT BUT DID HAVE TO PUMP THE GAS A TIME OR 2 TO GET IT STARTED. ENGINE LIGHTS WENT OUT. THIS SAME THING HAPPENED 7 TIMES IN WHAT SHOULD HAVE BEEN A 1HR 45 MIN TRIP. I PULLED INTO A FORD DEALER ALONG THE HIGHWAY AND THEY RAN DIAGNOSTICS FOR ME AND CAME UP WITH THE THROTTLE BODY PROBLEM. I ONLY HAD 3 EPISODES ON THE WAY HOME. *TR
Vehicle speed control, Engine, Jun 26, 2013
WHILE APPROACHING A RED LIGHT, THE VEHICLE SEEMED TO SLIP OUT OF GEAR AND LOSE POWER. THE WRENCH LIGHT WENT ON AND WHEN I WENT TO ACCELERATE, THE VEHICLE WOULD NOT DO SO. I WAS ABLE TO LIMP THE CAR TO THE SIDE OF THE ROAD AND TURNED IF OFF. WHEN I RESTARTED, IT RAN FINE. I TOOK THE VEHICLE TO THE DEALER THE NEXT DAY AND THEY COULD NOT FIND ANYTHING WRONG AS NO CODES HAD BEEN TRIPPED. I DID NOT HAVE ANOTHER INCIDENT UNTIL JUNE OF 2013 AT WHICH TIME I WAS DRIVING AT 55 MILES PER HOUR AND AGAIN, THE VEHICLE JUST LOST ACCELERATION AND THE WRENCH LIGHT WENT ON. LUCKILY WAS NOT IN HEAVY TRAFFIC AND ABLE AGAIN TO GET TO THE SIDE OF THE ROAD, TURN IT OFF AND RESTART. I TOOK THE CAR BACK TO THE DEALER AND AGAIN, NO CODE TRIPPED, NOTHING COULD BE FOUND. ON THE WAY HOME FROM THE DEALER AND DRIVING AT A SPEED OF 60 MPH, AGAIN THE SAME PROBLEM. I TOOK THE VEHICLE BACK TO THE DEALER THE NEXT DAY WHICH WAS JUNE 12, 2013 AND THEY GAVE ME A LOANER CAR TO DRIVE UNTIL THEY DETERMINED THE PROBLEM. . ON JUNE 18, THE DEALER CALLED ME AND SAID I HAD TO BRING THE LOANER BACK BECAUSE THE PART THEY NEEDED TO REPAIR MY VEHICLE (THE PART BEING A THROTTLE BODY) WAS ON BACK ORDER AND WOULD TAKE A FEW DAYS TO COME IN. IT IS NOW JUNE 26, 2013. THE PART IS STILL NOT IN, ACCORDING TO THE MECHANIC AT THE DEALERSHIP, THIS PART IS IN HIGH DEMAND!! WHAT SHOULD THAT TELL ANYONE???? MY CAR TO DATE ON AVERAGE LOSES ACCELERATION AT LEAST 5 OR 6 TIMES A TRIP NO MATTER HOW FAR I DRIVE, IT'S EXTREMELY DANGEROUS! THUS, I NOW I HAVE TO RENT A VEHICLE AT PARTIALLY MY EXPENSE ( HAVE EXTENDED WARRANTY) IT SEEMS TO ME I SHOULDN'T HAVE TO PAY ANYTHING FOR A RENTAL!! THIS IS A FORD MANUFACTURING ISSUE, AND IN MY OPINION SHOULD BE INVESTIGATED FOR RECALL!!! *TR
Vehicle speed control, Jun 26, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE DECELERATED WITH THE ILLUMINATION OF THE WRENCH WARNING ICON. THE FAILURE RECURRED THREE TIMES WHEN TRAVELING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO THE THROTTLE BODY. AN UNKNOWN REPAIR WAS PERFORMED ON THE VEHICLE HOWEVER, THE FAILURE RECURRED AFTER THE REPAIR. THE VEHICLE WAS NOT REPAIRED FOR THE MOST RECENT MALFUNCTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Vehicle speed control, Fuel/propulsion system, Jun 25, 2013
I WAS ACCELERATING FROM STOP LIGHT. ATTEMPTING TO REACH 55 MPH ONLY GOT TO ABOUT 45-50 MPH..I THEN LOST THROTTLE RESPONSE(NO ACCELERATION). WRENCH LIGHT WAS ON. COASTED TO THE SIDE OF HIGHWAY, THE ENGINE IDLED A LITTLE ROUGH. VERY LOW RPM. PUT THE CAR IN PARK AND TRIED TO REV THE ENGINE. NO RESPONSE,ONLY IDLE, LOW RPM.THEN I TURNED THE ENGINE OFF, WAITED ABOUT A MINUTE AND RESTARTED IT. NO MORE WRENCH LIGHT ICON. NO PROBLEMS THE REST OF THE DAY. I TOOK THE CAR INTO THE DEALER TO TEST FOR CODES,NO CODES WERE FOUND. WAS TOLD TO BRING THE CAR IN WHEN WRENCH ICON IS ON TO TEST FOR CODE. I ONLY HAVE THIS ONE CAR SO I'M DRIVING IT EVERY DAY, BUT I WON'T DRIVE OVER 40 MPH UNTIL THE THROTTLE IS REPLACED. *TR
Power train, Vehicle speed control, Engine, Jun 25, 2013
WHILE DRIVING ON A BUSY ROAD IN RUSH HOUR TRAFFIC GOING ABOUT 40-45 MILES PER HOUR MY CAR ENGINE WAS STILL RUNNING BUT WOULD NOT ACCELERATE. I LOOKED DOWN AT THE DASH AND THE WRENCH LIGHT WAS ON. I MANAGED TO COAST OUT OF THE TRAFFIC AND GET TO A SAFE SPOT. I TRIED TO CALL DEALER BUT THEY WERE NOT OPEN YET. I SAT WITH CAR STILL RUNNING FOR A FEW MINUTES TO SEE IF IT WOULD SHIFT INTO GEAR BUT NOTHING HAPPENED. ENGINE STILL RUNNING BUT WHEN GAS PEDAL WAS PUSHED NOTHING HAPPENED. I FEEL THIS IS A SAFETY ISSUE BECAUSE THE CAR JUST SLOWS DOWN WITH NO WARNING AND COULD HAVE CAUSED AN ACCIDENT. NOT SURE WHAT I SHOULD DO AT THIS TIME SO, I SHUT THE CAR OFF AND RESTARTED IT. IT SEEMED TO BE WORKING, SO I STARTED BACK ON THE ROAD ONLY TO HAVE IT HAPPEN AGAIN. I TURNED THE CAR OFF AND BACK ON AGAIN AND IT MANAGED TO GET ME TO WORK. I HAVE NOT GONE TO THE DEALER AS OF YET BUT IT APPEARS THAT THE FUSIONS ARE HAVING A THROTTLE BODY ISSUE. IF I GO TO THE DEALER AND THE CAR IS NOT ACTING UP, I WILL BE PAYING FOR THEM TO TELL ME THEY CAN'T FIND ANYTHING WRONG. ACCORDING TO THE COMPLAINTS THIS IS A MAJOR SAFETY ISSUE. *TR
Vehicle speed control, Engine, Jun 24, 2013
I TRADED IN MY MERCEDES FOR A 2011 FORD FUSION WITH FFV TO BUY AMERICAN. EVERYTHING WAS FINE UNTIL UP TO THE POINT THAT THE CAR STALLED & SURGES AT 60 MPH ON THE FREEWAY. I LIMPED INTO THE FREEWAY SHOULDER AND STOPPED THE CAR. MY FAMILY HAS NEVER BEEN IN THIS VERY DANGEROUS SITUATION BEFORE. I WAS VERY DISAPPOINTED THAT A CAR WITH 30,000 MILES WILL HAVE THIS KIND OF A PROBLEM. I THINK FORD STILL HAS A PROBLEM WITH RELIABILITY. I'M GOING BACK TO GERMAN CARS. *TR
Power train, Vehicle speed control, Jun 24, 2013
WHILE GOING 75 MPH IN THE FAST LANE OF A 4-LANE HIGHWAY SUNDAY AFTERNOON, THE CAR SHIFTED HARD, THE WRENCH LIGHT CAME ON, AND THE CAR WOULD NOT ACCELERATE. AS THE CAR SLOWED, IT BEGAN LURCHING BACK AND FORTH. WE WERE ABLE TO PULL OFF THE ROAD INTO A PARKING LOT AND THE CAR CONTINUED TO LURCH AFTER IT WAS PUT IN PARK. I TURNED CAR OFF AND THEN BACK ON. THE STARTER TURNED OVER SEVERAL TIMES BEFORE THE CARE STARTED BACK UP, BUT CAR MADE IT THE FINAL 25 MILES HOME WITHOUT INCIDENT. SAME MANIFESTATION OF THE ISSUE TUESDAY EVENING ON THE WAY HOME FROM WORK GOING ABOUT 25 MPH IN TRAFFIC. SAME RECOVERY. ON MY WAY TO AN OFFSITE WORK MEETING ON THURSDAY I WAS GOING ~45 MPH WHEN THE FAILURE OCCURRED. WHEN I RETURNED FROM THE MEETING 45 MINUTES LATER, THE CAR HAD THE SAME ISSUE AT ~50 MPH. THE DEALERSHIP SAYS THE THROTTLE BODY NEEDS TO BE REPLACED, BUT THAT THERE ARE NONE AVAILABLE IN THE USA RIGHT NOW AND THAT THERE IS A 3-4 WEEK BACK ORDER. THOUGH THEY SEEM TO BE REPLACING A LOT OF THROTTLE BODIES, FORD CONTENDS THAT THIS IS NOT A PROBLEM. *TR