2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Feb 10, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE HER NEPHEW WAS DRIVING AT APPROXIMATE 60 MPH, THE VEHICLE LOST POWER STEERING FUNCTIONALITY AND DRIFTED TO THE RIGHT OF THE ROAD WITH NO WARNING LIGHTS ILLUMINATED. THE CONTACT'S NEPHEW WAS ABLE TO POWER OFF THE VEHICLE HOWEVER IT TOOK SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSIS OR REPAIRS. A DEALER WAS NOTIFIED AND INFORMED THE CONTACT THE REPAIRS TO REPLACE THE ELECTRONIC POWER STEERING WOULD BE $2,000. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V34000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 159,000.
Steering, Feb 10, 2020
POWER STEERING ASSIST FALT FAULT NOTICE DISPLAYED INTERMITTENTLY AT STARTUP NORMALLY CLEARING WITH 2ND START. THIS EVENTUALLY RESULTED IN TOTAL FAILURE OF THE POWER STEERING.
Power train, Electrical system, Fuel/propulsion system, Feb 8, 2020
FOR THE LAST YEAR EXPERIENCING PROGRESSIVELY WORSENING DRIVABILITY ISSUES. THE MOST CONCERNING IS STEADILY INCREASING THROTTLE LAG (TIME BETWEEN APPLYING MORE PRESSURE TO ACCELERATOR AND VEHICLE RESPONDING), WHICH I VIEW AS A SAFETY ISSUE. THE VEHICLE DOES NOT RESPOND APPROPRIATELY WHEN APPLYING THROTTLE, WHICH MAY INCREASE RISK OF ACCIDENT B/C VEHICLE MAY NOT ACCELERATE PROPERLY WHEN NEEDED EITHER PLACING ME AT RISK BECAUSE IT LEAVES ME IN THE PATH OF ANOTHER VEHICLE OR PREVENTS MY VEHICLE FROM EXPEDITIOUSLY RESPONDING TO AVOID ANOTHER VEHICLE.. SECONDARILY VEHICLE NOW OPERATING ALMOST EXCLUSIVELY IN GAS POWER MODE (WORSENING MPG EFFICIENCY) BUT ALSO CAUSING JERKING/HESITATION WHEN TRANSITIONING BETWEEN GAS/EV MODES. THIS POWERTRAIN WAS NOT DESIGNED TO WORK IN GAS ONLY BUT AS A PARTNERSHIP BETWEEN GAS/EV, THEREFORE IN GAS ALONE IS NOT WORKING PROPERLY. INTERNET SEARCH REVEALS MANY OTHER OWNERS EXPERIENCE SAME PROBLEM. TO DEALER SERVICE X 3 - 1ST 2 DEALER SAID NOTHING WRONG. FINALLY GIVEN A FORD SERVICE BULLETIN (ATTACHED) THAT FORD IS AWARE FOR AT LEAST 4 MONTHS AND FORBIDS SERVICE TO THE CAR! THUS I HAVE AN UNSAFE VEHICLE THAT FORD HAS NO SOLUTION FOR REPAIR FOR AT LEAST 4 MONTHS, AND NO INDICATION OF WHEN THIS WILL BE ADDRESSED.
Steering, Feb 6, 2020
I STARTED MY CAR UP AND THE WARNING CAME ON SAYING POWER STEERING ASSIST DEFAULT.I CAN NOT TURN THE WHEEL IT IS VERY HARD TO STEER.I BROUGHT THIS CAR USED FROM THE FORD DEALERSHIP ON 09/24/18.MY CAR WAS STATIONARY BUT IT COULD HAVE HAPPEN ON THE HIGHWAY I AM GLAD IT DID NOT AT 70 YEARS OLD I THANK GOD.IT IS THE ELECTRIC POWER STEERING ASSIST IN THESE FORD CARS AND THEY ARE DANGEROUS I WANT MY CAR FIXED BY FORD.
Fuel system, Other, Steering, Engine, Feb 6, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS SERVICED AT KIRK AUTO COMPANY (235 STATE HWY 7 FRONTAGE RD, GRENADA, MS 38901). THE CONTACT STATED THE FUEL TANK WAS LEAKING FUEL ONTO THE GROUND. THE CONTACT ALSO MENTION WHILE DRIVING APPROXIMATELY 5 MPH THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WITH THE POWER STEERING WARNING LIGHT ILLUMINATING. THE CONTACT STATED THAT THE FUEL TANK WAS STILL LEAKING FUEL AS THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR SERVICE. THE DEALER DIAGNOSED THE FAILURE AS A CRACKED FUEL TANK THAT NEEDS TO BE REPLACED. THE CONTACT MENTIONED THAT SHE SUSTAINED INJURIES TO THE RIGHT HAND THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 234,069.*DT*JB
Steering, Feb 5, 2020
LAST NIGHT WHILE DRIVING THRU THE CITY, A DASHBOARD LIGHT CAME IN INDICATING THERE WAS A PROBLEM WITH MY POWER STEERING AND IT BECAME VERY DIFFICULT TO STEER MY CAR. WHEN I TURNED THE CAR OFF AND THEN RESTARTED IT, THE STEERING WAS NORMAL, BUT A FEW MINUTES LATER, THE STEERING STIFFENED AGAIN AND THE WARNING LIGHT CAME BACK ON. LUCKILY, I GOT HOME SAFELY, WITH A LOT OF EFFORT. BUT, THUS IS A VERY DANGEROUS MALFUNCTION. I UNDERSTAND THAT THERE IS A RECALL ON THIS ISSUE, BUT MY VIN ISN'T INCLUDED. WHY?
Structure, Feb 1, 2020
THE DRIVER'S SIDE LOCK STICKS WHILE USING THE KEY FOB TO OPEN. HAVE TO ENTER THROUGH THE PASSENGER DOOR AND MANUALLY UNLOCK THE DOOR USING THE HANDLE AND THE LOCK AT THE SAME TIME. LOCK MECHANISM WILL NOT AT ALL AUTOMATICALLY WHETHER INSIDE OR USING KEY FOB. I'VE DISCOVERED THAT THIS IS A COMMON ISSUE WITH 2011 ERA FORD FUSIONS. WAS NOT AWARE WHEN I BOUGHT THE VEHICLE IN JANUARY 2020.
Steering, Electrical system, Jan 30, 2020
SERVICE POWER STEERING LIGHT CAME ON WHILE DRIVING ON THE STREET AND IT WAS HARD TO STEER THE CAR.
Service brakes, Jan 28, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE VEHICLE CRASHED INTO A MOTOR HOME. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE CONTACT STATED THAT HE WAS A CERTIFIED FORD MECHANIC. THE CONTACT REPLACED THE BRAKE MASTER CYLINDER HOWEVER, THE FAILURE PERSISTED. WAY SCARFF FORD AUBURN LOCATED AT 501 AUBURN WAY N, AUBURN, WA 98002, (253) 833-1500, WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 140,000.
Service brakes, Jan 27, 2020
AS A I ENGAGE MY BRAKE TO COME TO A STOP OR SLOW DOWN MY BRAKE SINKS ALL THE WAY TO THE FLOOR. AT TIMES MY ABS WILL ENGAGE IF I'M COMING TO A SUDDEN STOP, ONLY ON THE LEFT DRIVER SIDE. MY LEFT DRIVER SIDE TIRE IS SHOWING WEAR FROM THIS EVENT HAPPENING QUITE OFTEN. AT OTHER TIMES I'VE HAD CLOSE CALL ACCIDENTS DUE TO MY BRAKES NOT ENGAGING LIKE THEY SHOULD. MY YEARLY INSPECTION IS ALSO GETTING DIFFICULT TO PAST BY HAVING THIS BRAKE ISSUE. AS FAR AS I KNOW 2006- 2010 MODELS HAVE HAD A RECALL DUE TO SIMILAR INCIDENTS. MY 2011 FUSION WAS MANUFACTURED IN FEBRUARY 2011 AND COULD HAVE THE SAME PARTS USED. I'VE LOOKED INTO THE PROBLEM BEFORE THE RECALL WAS PUT IN PLACE FOR THE OLDER MODELS AND MANY FORD OWNERS REPORT THE BRAKE ABS PUMP BEING THE PROBLEM. I'VE CHANGED MY BRAKES AND CALIPERS TO SEE IF ANY WOULD FIX THE ISSUE BUT THE PROBLEM REMAINS THE SAME.
Service brakes, Jan 27, 2020
BRAKE PEDAL GOES TO THE FLOOR, BRAKING DISTANCE GREATLY INCREASES, AND THE CAR IS NOT SAFE TO DRIVE. THIS IS THE SAME PROBLEM IDENTIFIED IN THE 2006-2010 RECALL. PLEASE MAKE FORD EXPAND THE RECALL TO INCLUDE THE 2011 FORD FUSION
Steering, Jan 27, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT ABOUT 30 MPH, THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE DRIVER PULLED INTO THE PARKING LOT AND THE VEHICLE EXPERIENCED THE POWER STEERING FAILURE. THE CONTACT CALLED THE CHARLIE HENDERSON FORD, INC. LOCATED AT 105 U S 90, WAVELAND, MS 395760 AND WAS INFORMED THAT THE VEHICLE WAS OVER THE MILEAGE AND THEREFORE NOT COVERED BY A WARRANTY PROGRAM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT COVERED. THE FAILURE MILEAGE WAS APPROXIMATELY 192,000.
Steering, Jan 27, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE THE POWER STEERING ASSIST FAULT WARNING LIGHT DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,000.
Steering, Jan 24, 2020
WHILE PULLING OUT OF A PARKING SPOT MY POWER STEERING FAILED -WITH NO POWER ASSIST. I SHUT THE CAR OFF BRIEFLY AND RESTARTED IT AND THE STEERING WAS NORMAL. THE NEXT STOP WAS30 MINUTES LATER AND THE SAME THING HAPPENED EXCEPT THIS TIME THE POWER STEERING DID NOT RETURN. WARNING MESSAGES, "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRACK" APPEARED. LOOKING UP RECALL INFORMATION, MY VEHICLE'S PROBLEM EXACTLY MATCHED RECALL # 15V340000 ISSUED IN 2015. HOWEVER, MY LOCAL FORD DEALER STATED MY CAR WAS NOT INCLUDED IN THE RECALL BECAUSE OF WHERE IT WAS MANUFACTURED. THE RECALL SEEMS TO BE A SCAM WITH AN "EASY OUT" FOR FORD ON THIS DANGEROUS CONDITION. IT SHOULD BE EXPANDED TO COVER THE REAL-WORLD FORD OWNERS WHO ARE STUCK WITH AN UNSAFE VEHICLE WHILE BEING TOLD THEIR VEHICLE WAS MADE IN THE WRONG FACTORY TO BE COVERED. UNLESS THERE IS AN ACTION TAKEN ON THIS SCAM, WE ARE STUCK WITH AN UNWARRANTED $2000 REPAIR BILL. AND WE HAVE NO CHOICE OTHER THAN TO TRY TO FIND USER-FRIENDLY MANUFACTURERS AND HOPE THAT THE NHTSA DOES ITS JOB.
Steering, Jan 23, 2020
ON THIS SATURDAY ON MY WAY TO THE STORE I GOT A ALERT IN THE NOTIFICATION PANEL TO SERVICE MY POWER STEERING. I PARKED IN THE FAMILY DOLLAR PARKING LOT AND WENT IN THE STORE AND GOT SOME POWER STEERING FLUID BUT THERE WAS NO WHERE TO PUT IT SO I RETURNED IT. WHEN I GOT IN THE CAR AND TRIED TO PULL OFF THE STEERING WHEEL WOULDN'T MOVE. IT STILL WONT MOVE NOW.
Steering, Other or unspecified, Jan 17, 2020
OIL, ABS, AND TRACTION CONTROL LIGHTS CAME ON. "SERVICE ADVANCEDTRAC" CODE ON DASH. NO POWER STEERING.
Steering, Jan 16, 2020
I WAS DRIVIN WHEN MY CAR STARTED FLASHING SERVICE POWER STEERING AND SEVICE POWER TRAC. THE STEERING GOT A LITTLE STIFFER, WHEN I STARTED THE CAR BACK AFTER PUTTING GAS IN THE POWER STEERING WAS COMPLETELY OUT. THERE IS A RECALL ON THEM FROM 2010 TO 2015, BUT I HAVE NOT RECIEVED ANYTHING ABOUT IT AND WHEN I SEARCH VIN IT SHOWS THERE IS NO RECALLS. I DONT UNDERSTAND WHY MY FUSION IS NOT RECALLED BUT DOES HAVE THE PROBLEM.
Steering, Electrical system, Jan 14, 2020
I BEGAN GETTING POWER STEERING FAILURE ERROR MESSAGES ABOUT A YEAR AGO ON MY 2011 FORD FUSION. THEY WOULD ONLY OCCUR WHEN I STARTED MY CAR, BUT I WOULD CUT THE ENGINE OFF AND OPEN THE DOOR AND THE ERROR WOULD GO AWAY. A WEEK AGO, THE ERROR CAME ON AND HAS STAYED. I HAVE NO POWER STEERING AND FORD IS TELLING ME MY VEHICLE IS NOT UNDER RECALL BASED ON THE VIN. IT WILL COST APPROXIMATELY $2,000 TO REPAIR. I DON'T UNDERSTAND HOW THERE IS A RECALL FOR THIS PROBLEM ON 2011 FORD FUSIONS, BUT MY CAR DOESN'T QUALIFY. HOW CAN FORD REFUSE TO REPAIR A KNOWN ISSUE WITH THIS VEHICLE WHEN THEY KNOW THIS IS A PROBLEM THEY CREATED WHEN MANUFACTURING THIS VEHICLE. IF I HAVE TO BUY A NEW CAR, IT WON'T BE WITH FORD WHICH IS FRUSTRATING BECAUSE I LOVE MY CAR.
Air bags, Jan 14, 2020, crash
VEHICLE WAS IN MOTION WHEN THE DRIVER SIDE AIRBAG DEPLOYED WITHOUT WARNING CAUSING DRIVER TO LOSE CONTROL OF VEHICLE AND COLLIDED WITH THE FRONT OF A BANK.
Air bags, Traction control system, Jan 13, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT A RECALL NOTIFICATION WAS RECEIVED FOR THE DRIVER SIDE AIR BAG AND TAKEN THE VEHICLE FOR THE REPAIR AT THEODORE ROBINS FORD DEALER, (2060 HARBOR BLVD, COSTA MESA, CA 92627, (949) 642-0010). THE CONTACT STATED AFTER THE REPAIR WAS COMPLETED, THE TECHNICIAN INFORMED HER THAT THE TRACTION WARNING LIGHT WAS ILLUMINATED, THE AIR BAG MODULE NEEDED TO BE REPLACED AND THAT THE AIR BAG MODULE MAY NOT DEPLOY IN THE EVENT OF AN ACCIDENT. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANIC FOR SECOND OPINION AND WAS INFORMED THAT THE DEALER HAD TO TAKE RESPONSIBILITY. THE CONTACT ALSO MENTIONED THAT THE SEAT BELT ON THE DRIVER SIDE FAILED TO RETRACT AND WAS LOOSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Service brakes, Jan 13, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT UPON APPLYING THE BRAKE PEDAL, THE PEDAL DEPRESSED TO THE FLOORBOARD AND HAD TO BE PUMPED REPEATEDLY FOR THE VEHICLE TO BE STOPPED. THERE WERE NO WARNING LIGHTS THAT ILLUMINATED ON THE VEHICLE. THE CONTACT FIRST TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS THEN TOWED TO ANOTHER INDEPENDENT MECHANIC, THEN TOWED TO TERREBONNE FORD LINCOLN LOCATED AT 339 ST CHARLES ST, HOUMA, LA 70360, AND THEN TOWED BACK TO THE ORIGINAL MECHANIC DUE TO THE VEHICLE BEING UNABLE TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE MATTER AND OFFERED NO ASSISTANCE. THE VEHICLE REMAINED UNREPAIRED. THE FAILURE MILEAGE WAS 165,000. *DT CONSUMER STATED HE TOOK THE VEHICLE TO 3 DIFFERENT MECHANICS.**JB
Steering, Fuel/propulsion system, Jan 13, 2020
DRIVING HOME FROM WORK. INTERSTATE HIGHWAY. SERVICE ADVANCE TRAC LIGHT CAME ON. SHORTLY AFTERWARDS, SERVICE POWER STEERING CAME ON. LIGHTS ON DASH SHOWING YELLOW CAR SWERVING. SLOWED DOWN TO MAKE SENSE OF IT AND STEERING WHEEL WOULD NOT TURN WITHOUT GREAT EFFORT. 1 WEEK BEFORE THIS, SERVICE ENGINE LIGHT WAS ON AND LOCAL GARAGE TOLD ME THE CODE SAID PROBLEM WITH FUEL CAP(WHICH IT DOES NOT HAVE). NOW I HAVE LOOKED AT RECALLS AND FORD SAYS MY CAR WAS BUILT IN AUGUST,2010, BUT VIN COVERED ON THIS RECALL STARTS IN SEPTEMBER, 2010.SO NOW CAR IS DISABLED AND HAVE TO PAY TOW CHARGES TO GET IT HOME, THEN TO DEALERSHIP WHERE IT LACKS BEING COVERED BY A FEW DAYS, THEN ALMOST $2000 IN REPAIRS THAT I CAN'T AFFORD. LUCKY NO ONE WAS INJURED OR KILLED.
Steering, Jan 13, 2020, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT 20 MPH, THE STEERING WHEEL JERKED TO THE LEFT. AS A RESULT, THE VEHICLE VEERED OFF THE ROAD AND CRASHED INTO THE CURB. THE SERVICE POWER STEERING NOW AND ADVANCE TRACK WARNING MESSAGES WERE DISPLAYED. THE PASSENGER SUSTAINED INJURIES TO THE NECK AND MEDICAL ATTENTION WAS PROVIDED. THERE WAS NO POLICE REPORT FILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT CALLED DUTRO FORD-LINCOLN LOCATED AT 132 S 5TH ST, ZANESVILLE, OH 43701; PHONE NUMBER (740) 452-6334 BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED WHO REFERRED CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 166,000.
Steering, Jan 13, 2020
ON JANUARY 13, 2020 AT APPROXIMATELY 5:30 AM I, [XXX]., WAS DRIVING EAST BOUND ON INTERSTATE 40 LOCATED IN NORTH CAROLINA. I WAS TRAVELING FROM EXIT 47 TO EXIT 123 FOR WORK. I WAS TRAVELING AT A SPEED OF APPROXIMATELY 71 MPH (POSTED SPEED OF 70 MPH). WHILE DRIVING ALONG INTERSTATE 40, JUST WEST OF EXIT 86, MY 2011 FORD FUSION HYBRID'S STEERING SYSTEM LOCKED UP. AT THE MOMENT THE STEERING SYSTEM LOCKED UP IT FORCED ME OFF THE HIGHWAY. I WAS ABLE TO PREVENT THE VEHICLE FROM RECEIVING ANY DAMAGE BY EASING ON THE BRAKES. IT WAS HARD TO CORRECT THE DIRECTION IN WHICH THE VEHICLE HAD BEGAN TRAVELING ONCE THE STEERING SYSTEM LOCKED BUT I DID MANAGE TO GET IT SAFELY STOPPED. I THEN GOT THE VEHICLE TURNED AROUND AND DROVE IT STRAIGHT TO ASHEVILLE FORD. THEY PERFORMED A MULTI-POINT INSPECTION IN WHICH THEY DETERMINED THAT THE STEERING SYSTEM WOULD HAVE TO BE REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Electronic stability control (ESC), Jan 13, 2020
I DROVE MY CAR TO THE NEXT TOWN OVER RUNNING ERRANDS AND MY FUSION MAKES AN ALARM SIMILAR TO A LOW FUEL BUT MORE URGENT SOUNDING. THE CLUSTER READS SERVIVLCE POWER STEERING NOW AND SERVICE ADVANCE TRAC. I LOST POWER STEERING/ ASSISTANCE AND WITH ADVANCE TRAC OFF I KNOW I HAVE NO STABILITY CONTROL OR TRACTION CONTROL. LUCKILY I WAS DRIVING BECAUSE I CAN SAY WITH CONFIDENCE MY WIFE COULD NOT HAVE TURNED THE CAR OFF THE ROAD TO SAFETY WITH IT BEING FRONT WHEEL DRIVE. WE ARRIVED AT OUT DESTINATION AND MY ARMS WERE BURNING FROM FIGHTING IT INTO A TIGHT PARKING SPOT. I LEFT IT OFF FOR A WHILE AND TRIED AGAIN AND THE SERVICE POWER STEERING NOW WARNING WAS BACK. I BUILT UP THE STRENGTH TO MAKE THE DRIVE BACK HOME. ENTERING THE ROAD AT 10 MPH THE SERVICE ADVANCE TRAC NOW WARNING GOES OFF. WE MADE IT HOME SAFELY AND I DON'T WANT MY 3 YEAR OLD DAUGHTER TO GET BACK IN IT UNTIL IT'S REPAIRED. I CALLED FORD AND THEY SAID THERE WAS NO RECALL AND I DID MY RESEARCH BEFORE TALKING TO THEM AND I SAID "HOW IS THIS NOT A SAFETY RECALL, I'VE READ ON FORUMS THIS IS A $2000 REPAIR" AND HE AGREED LIKE HE KNEW EXACTLY WHAT MY ISSUE WAS.