2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Aug 1, 2025
My daughter was at the gym with the car. She left to come home. Went to the car and started it. It starts fine, but then she got all these warning bells and flashing on the dash panel that power steering failure. Her wheel was so tight she couldn't drive. Luckily she was parked when this happened and not driving. We looked up that there is recall for this issue. We called Ford and had it towed there. I spoke with Ford the next day. They did acknowledge a recall but said since the car is past the 10 years or 150k miles the recall does not apply anymore and we'd be paying out of pocket. They quoted me around $2300 for the repair.
Steering, Jul 30, 2025
I was backing and the steering wheel was impossible to turn. The car was on the recall 15S18, was served and obviously still a safety issue. I requested today July 30,2025 for a goodwill repair and was denied.
Steering, Jul 29, 2025
I am writing to file a complaint regarding a serious and potentially dangerous issue with my 2011 Ford Fusion. Recently, my vehicle completely lost power steering while in use. In the past, I had experienced intermittent problems where the power steering warning light would appear upon starting the car, and the steering would be stiff. Typically, turning the car off and restarting it temporarily resolved the issue. However, this time, the power steering has failed completely and restarting the vehicle does not fix it. Upon researching this issue, I discovered that Ford issued a Customer Satisfaction Program (15N01), which extended the warranty on the power steering gear due to known defects. The extension covered up to 10 years or 150,000 miles from the original purchase date—whichever came first. Unfortunately, I only recently became aware of this program, well after my vehicle passed both the 10-year mark (August 2021) and 150,000 miles (I’m currently at 103,000). I never received any notification from Ford about this issue or the extended warranty. Had I known, I would have addressed the problem while within the eligibility window. Ford is now refusing to cover the cost of repairs, despite this being a well-documented issue caused by faulty components. I believe it is unacceptable for a manufacturer to acknowledge a defect, offer limited corrective action, and then leave customers to deal with costly and dangerous consequences when their notification system fails. This failure of power steering poses a serious safety risk, especially at higher speeds or in emergency maneuvers. I respectfully request that the NHTSA investigate this issue further and hold Ford accountable for properly notifying affected vehicle owners and ensuring this defect is repaired, regardless of arbitrary mileage or date limits—especially in cases where owners were never notified in the first place.
Other or unspecified, Jul 25, 2025
7/24/25 Ford Dealer replaced airbag recall, however, the caution light still lights up, like there is still a problem. to do a diagnostic why , they will not cover the cost. Is it possible that the new Airbag still has a problem and should they cover the cost of diagnostic problem
Steering, Jul 25, 2025
The contact owns a 2011 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the steering wheel failed to turn in the intended direction, and the steering wheel seized. The steering fault warning light was illuminated. The driver coasted the vehicle into a nearby parking space. The contact arrived at the location where the vehicle was parked, and the vehicle was driven to an independent mechanic, where it was diagnosed with electronic power steering module failure. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.
Steering, Jul 25, 2025
The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The service power steering warning light illuminated, and the steering wheel seized. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure and a case was filed. The contact referenced NHTSA Campaign Number: 15V340000 (Steering); however, the contact was informed that the recall had expired. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 130,000.
Steering, Jul 22, 2025
The contact owns a 2011 Ford Fusion. The contact stated that while driving 35 MPH, the steering wheel seized. The contact stated that several unknown warning lights were illuminated. The contact pulled over and restarted the vehicle however, the steering wheel remained locked. The vehicle was towed to a local dealer to be diagnosed and the contact was informed that the EPS system was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 187,000.
Steering, Jul 18, 2025
The contact’s husband owns a 2011 Ford Fusion. The contact stated that while her husband was driving 60 MPH, the steering wheel seized. There were no warning lights illuminated. The contact’s husband continued driving, and the vehicle was taken to a local dealer and the vehicle was diagnosed and the contact was informed that there was no fault found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 233,490.
Service brakes, Hydraulic, Engine, Jul 18, 2025
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to the dealer, where it was diagnosed that the HECU fuse and ABS unit had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 190,000.
Steering, Jul 16, 2025
The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the power steering failure and the service advance track warning lights were illuminated. The vehicle was taken to the dealer and was diagnosed with the electronic power steering pump failure. The contact was informed that the electronic power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact was informed that the electronic power steering pump was replaced in September 2023 with approximately 223,000 miles, under an unknown recall repair. The failure reoccurred. The contact was informed that the current repair was not covered under the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 227,188.
Fuel system, Gasoline, Jul 8, 2025
The contact owns a 2011 Ford Fusion. The contact stated that after pulling into the driveway, the check engine warning light illuminated. The contact's husband used a code reader to check the vehicle. The contact's husband replaced the purge valve canister. The contact stated that after approximately 24 hours, the check engine warning light illuminated. The contact's husband checked the vehicle and found that the purge valve canister had failed. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 15V793000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included. The failure mileage was unknown.
Other or unspecified, Jul 5, 2025
Blower motor resistor wiring he's up to a point where the wire melts could cause a fire the wire is crispy burnt had it replaced and had you have it replaced the next 2 years cuz it does the same every year
Power train, Jun 30, 2025
rdofcookevilletennessee/towedmy2011fordfusionse{38milagefromemyhome{duetonodriverecall{airbags.,Ipickupfusion.,nostart,fordpushedin,outofgurageforairbagrecallfix.OK|wontstartduetofordsaysbrokentranscable.fordjumpstart.nothing.sir/mamfordofcookevilletn.arraingment,airbag,driveabilityrecall.{fixed}theyknowlingheardmesayingcar,starts,drives,,uptotow,dropoff.theircallswereansweredcorrectlyW/informationvin,address.date,time,pickup.,>thecarwouldntstartassistinw/jumpstart,,contactassistancemgr.knowingtheproblem,warstuckreverse,nostart,brokenshiftcablebushing.carloaded,strappedtoourtrailor,reverse,nodrive,nostart,underhoodmaintanceimunhappyw/fordneversaid1word.tillheshowedustostart,shiftintoreverse,againfordrive,nopark.
Steering, Jun 30, 2025
The contact owns a 2011 Ford Fusion. The contact stated that when the vehicle was purchased, the contact was informed that the power steering was defective however, the vehicle was not repaired. The contact stated that while driving approximately 50-60 MPH, the “Power Steering Failure” warning light illuminated, and the steering wheel became difficult to maneuver before the steering wheel seized and the vehicle was coasted off the roadway. The vehicle was towed to the residence. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the power steering assist had failed and reset the power steering module. The contact stated that approximately one year later, the failure reoccurred. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.
Service brakes, Jun 11, 2025
There have been only been 3 instances that my ABS has activated in the past 4 years. During all 3 instances of the ABS activating, the ABS motor turned on for less than a second and then the brake pedal went soft and all the way to the floor. After this moment, I had little to no braking power. The pedal remained soft until the very end of the pedal travel. The brakes were very shifty and I had to have a shop bleed the ABS unit and lines. The first instance (2019) I had to swerve around a vehicle that blindly crossed traffic. I slammed on the brakes, ABS motor activated for less than a second and the pedal went to the floor and I did not slow down. I had to drive through someone's yard on the other side of the intersection because I had no brakes. The second time (2022) I was on the highway on a 2,500 mile road trip. In Utah, there was a rain storm (unusual) and the passing lane on the highway began gathering water. I hydroplaned and used the brakes to slow down. Same story - ABS briefly activated and the pedal went to the floor. I was able to slow down eventually by letting off the brake and gas and dealt with soft, ineffective brakes for the remainder of the trip. The third time (2025), I dodged a pothole only to hit another one I didn't see approaching a stop sign, and this activated the ABS very briefly, sending my pedal to the floor and losing braking. I was in the middle of the intersection by the time I stopped. There were no other cars around as it was a rural area. I had a shop nearby evacuate the ABS module both times and they discovered air in the unit. I simply cannot believe there hasn't been a recall on this, especially with all the reports made.
Steering, Jun 4, 2025
The contact owns a 2011 Ford Fusion. The contact stated that the power steering failed intermittently. The contact had to restart the vehicle to regain power steering functionality. The failure became more persistent, and the vehicle lost complete power steering functionality. The message “Loss of Power Steering” was displayed during the failure. Additionally, the TPMS fault sensor message was displayed; however, all tires were properly inflated. The contact found information on NHTSA Campaign Number: 15V340000 (Steering) and related the failure to the recall; however, the VIN was not included. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.
Steering, May 23, 2025
Upon start up Power Steering failure. Code U2011 'Service Advancetrack' 'Power Steering Assist Fault'
Steering, May 19, 2025
Took the vichicle in for recall of the airbag. Was informed byhe dealer they had reprogrammed the steering computer. after approximately 3 months I now have no power steering, almost all the warning lights on the dash are on. Dealer informed me they do not do repairs on a vehicle this old. My mechanic says repairs would be in excess of two thousand dollars at my expense. I found there are over 2700 other complaints similar in nature on this vehicle series.
Steering, May 13, 2025
Started the vehicle and power steering did not work. Very difficult to turn the steering wheel and no longer able to drive the car safely on the road. Father drove car to the dealership where he was told it was not Ford's problem as the time frame was outside of 10 years. No diagnostic lights come on on the dashboard, and I believe this is related to the recalls on the Fusion but mine is "not affected" #15v340000 #15s18
Steering, May 5, 2025
Sudden power steering failure multiple times while on the road (at both higher speeds of ~55mph and lower speeds of ~20 mph). There was a warning light and notification on that dashboard about 10 seconds before it happened each time. The vehicle will be taken into the dealership tomorrow to be looked at, but after doing some online research this seems to be a very common issue for this year, make and model of Ford Fusion. Loss of power steering makes the vehicle very difficult to steer and pull off the road safety and puts both me and other drivers at risk.
Steering, May 5, 2025
Epas steering efforts Campain #15N01 Power steering goes out sometimes and the Ford dealership will not honor the recall to fix this and said it was past 10 years old?2011 Ford fusion
Power train, Apr 29, 2025
The contact owns a 2011 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The lock warning lights was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that there was a chip inside the transmission causing the transmission to seize. The vehicle was not repaired. The origin of the chip was unknown. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.
Steering, Apr 29, 2025
The power steering failed. The message display keeps indicating that there is a power steering system fault which results in a loss of my ability to steer the car, increasing the risk of being involved in a crash. The first time the message appeared was around the beginning of March. When I consulted the Owners Manual, it instructs the driver to stop the car, turn off the engine for at least ten seconds and reset the system to restart the engine. It happened infrequently a few more times, but functioned again each time until around April 24th. According to the manual, there should have been a message reading "service power steering now". I don't remember ever seeing that message, just the one that's still displayed (POWER STEERING ASSIST FAULT). I haven't had the car towed to the dealership yet, but I have called to ask about a 2015 recall of 2011 Ford Fusions for such a defect. Both Ford Company and the dealership tell me that there was no recall for such a hazard related to my specific VIN so the diagnosis and repair will be at my expense.
Steering, Apr 14, 2025
Problems with electric power steering, Intermittent issues
Service brakes, Apr 8, 2025
I have filed a complaint last month and didn't have an email at the time..I was given a ticket number...[XXX], which upon searching isn't a thing. My son purchased a 2011 Ford fusion from a " mechanic" who claimed he just did the brakes, calipers etc..we replaced many parts and upon driving it within 4 days I lost all control braking at a speed of 35-40mph.. it's a miracle that I wasn't on the freeway. Had it towed to Keith's muffler in Westland mi.. after over a month decided they were not working on it anymore..and closed up shop. had it pushed to pioneer auto care next door , supplied them with a remanufactured part after determining it's the abs module.. most fusions have the exact problem however not for the 2011...Ford customer service said call nhtsa... where do I find the complaint online or can someone tell me what to do!!!!! I'm about to call channel 7 news because I'm out thousands.. and need a car. Most fusions have had a recall on the abs module.There seems to be absolutely zero regulatory departments overseeing auto mechanics in Michigan that will do anything to help me. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)