2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Dec 2, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S GRANDDAUGHTER WAS DRIVING 70 MPH, THE STEERING WHEEL BECAME INOPERABLE AND VEERED INTO THE MEDIAN. ALL THE INSTRUMENT PANEL INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO BRADFORD FAIRWAY SALES (472 E MAIN ST, BRADFORD, PA 16701, 814-368-7166) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.
Steering, Dec 2, 2019
POWER STEERING ASSIST FAULT WAS DISPLAYED AND THE POWER ASSIST WAS DISABLED LEAVING ME WITH MANUAL STEERING WHICH COULD LEAD TO A CRASH. FORD MOTOR CUSTOMER SERVICE SAID THAT THERE WAS NO RECALL ON MY VEHICLE. FORTUNATELY MY VEHICLE WAS STATIONARY WHEN THIS OCCURED.
Steering, Nov 30, 2019
WHILE I WAS DRIVING I GOT A WARNING MESSAGE SAYING THAT I POWER STEERING FAILURE AND SERVICE ADVANCETRAC. MY STEERING WHEEL WAS TOO TIGHT TO EVEN A MAKE A TURN.
Other or unspecified, Nov 26, 2019
2011 FORD FUSION OWNER: POSSIBLE WELD ISSUES ON THE LOWER CONTROL ARMS CAUSING THE NOISE CONCERNS AND REQUIRE REPAIR FOR THE LOWER CONTROL ARMS FROM MANUFACTURER. IT MAY BE THE JOUNCE BUMPER RUBBING AGAINST DRY STRUT PLATE CAUSING AN ABRASION NOISE FROM THE STRUT AREA - BIG ASSUMPTION HERE. NOISE HAPPENS IN WARMER MONTHS OVER 50 DEGREES AND GETS QUIET ON COLDER DAYS. IT ALSO GET QUIETER DRIVING OVER 60 MPH. WHATEVER IT IS, THE SWOLLEN PARTS ARE EXTREMELY NOISY, EXTREMELY, AND CONCERNING. FROM RESEARCH, THIS ISSUE MAYBE HAPPENING TO 2006-2015 FORD FUSION VEHICLES. A FEW HUNDRED FUSION OWNERS HAVE COMPLAINED HERE ABOUT THIS SAME ISSUE: HTTPS://REPAIRPAL.COM/SQUEAKS-AND-CREAKS-OVER-BUMPS-AND-TURNING-235. IT IS COSTING HUNDREDS OF DOLLARS FOR OWNERS TO ATTEMPT A FIX WITH NO RESULTS. I AM WRITING AS I WOULD LIKE RESULTS AFTER OWNING MY CAR 2 YEARS WITH THIS HORRIBLE CONDITION TAKING PLACE. THIS IS WORTH A RECALL. THANK YOU.
Steering, Nov 25, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING NOW WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT EXTRA STRENGTH WAS NEEDED TO STEER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. RON TIRAPELLI FORD (4355 W JEFFERSON ST, SHOREWOOD, IL 60431, (815) 725-3033) AND ROD BAKER FORD SALES INC. (16101 S LINCOLN HWY, PLAINFIELD, IL 60586, (815) 436-5681) WERE NOTIFIED AND INFORMED THE CONTACT TO BRING THE VEHICLE IN TO BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 186,000. *PM*JB
Service brakes, Nov 25, 2019
ONE DAY I HAD NOTICED WHILE DRIVING THAT SOMETHING WASN'T FEELING RIGHT, SOMETHING WAS DIFFERENT THEN BEFORE. SO AS I'M DRIVING I CAN NOTICE IT MORE ESPECIALLY WHEN COMING TO A STOP IN A HURRY. I DIDN'T HAVE ANY BRAKES ON THE CAR SO I JUST STARTED PUMPING THE PEDDLE BECAUSE I DIDN'T KNOW WHAT ELSE TO DO AND THANKFULLY THAT WORKED. I HAVE SENT MY CAR TO A MECHANIC AND HE HAS BEEN TRYING VERY HARD TO FIX THE PROBLEM. WE'VE CHANGED ALL THE PADS AND ROTORS, BLED OUT THE LINES, REBAUILT THE MASTER CYLINDER AND EVEN BOUGHT A USED ABS PUMP. NOTHING HAS WORKED TO GET THE BRAKES WORKING PROPERLY SO THAT IS WHY I AM MAKING THIS COMPLAINT ABOUT THE BRAKE SYTEM IN MY VEHICLE NOT WORKING CORRECTLY AND COULD'VE LEAD TO SOMEONE GETTING HURT OR KILLED. I HAVE DONE MORE WORK ON THE VEHICLE NOW THEN IT IS EVEN WORTH SO I HOPE THAT YOU CAN HELP ME OUT IN THIS SITUATION WITH MY BRAKES. THANK YOU
Steering, Nov 25, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE STEERING LOST POWER AND THE SERVICE POWER STEERING NOW INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO YORK FORD RENTALS (781-231-1945, LOCATED AT 1481 BROADWAY, SAUGUS, MA 01906) WHERE IT WAS DIAGNOSED THAT THE GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Steering, Nov 22, 2019
SPORADICALLY UPON STARTUP I WOULD GET A POWER STEERING ASSIST FAILURE WARNING WITH CAR REVERTING TO MANUAL STEERING. REBOOTING THE CAR WOULD CLEAR THE FAULT. TOOK IT BACK TO THE DEALER I PURCHASED IT FROM, THEY PULLED CODES AND SAID THEY COULD NOT FIND A PROBLEM. THIS HAPPENED EVERY FEW WEEKS FOR THE NEXT YEAR. LAST WEEK THE FAULT REAPPEARED ACCOMPANIED BY WARNING THAT ADVANCE TRAC NEEDED SERVICING AND DID NOT CLEAR WITH REBOOTS OF THE VEHICLE. CAR WAS STILL DRIVABLE WITH MANUAL STEERING. MADE APPOINTMENT WITH JACK MADDEN FORD IN NORWOOD, MASS TO HAVE THEM REPAIR THE ISSUE ON 26 NOV 2019. I SEE THAT THIS EXACT SET OF FAILURES MATCHES RECALL #15V340000, BUT WHEN I LOOK UP MY VIN, MINE IS NOT INCLUDED IN THAT RECALL. SOUNDS LIKE THE RECALL NEEDS TO BE EXPANDED.
Fuel/propulsion system, Nov 21, 2019
THE THROTTLE POSITION SENSOR IS SHOWING SIGNS OF FAILING.
Latches/locks/linkages, Nov 19, 2019
2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO DETACHED DOOR HANDLE FROM DOOR LATCH. *LD THE CONSUMER STATED THE DOOR CANNOT BE OPENED FROM THE INSIDE. THE DOOR HANDLE BECAME UNLINKED FROM THE FROM THE DOOR LATCH. *JS
Steering, Nov 16, 2019
WHEN TRYING TO START VEHICLE, POWER STEERING ASSIST FAILURE NOTIFICATION COMES ON AND POWER STEERING IS DISABLED. CAR MUST MUST BE TURNED OFF AND RESTARTED TO TURN OFF NOTIFICATION AND ENABLE POWER STEERING. THIS HAS HAPPENED ON SEVERAL OCCASIONS ALREADY. THERE IS A RECALL ON THE POWER STEERING CONTROL MODULE FOR THE 2011 FORD FUSION BUT NOT FOR MY SPECIFIC VIN NUMBER. THE RECALL NUMBERIS 1518. THE DATE NOTED IN REPORT, NOVEMBER 15, 2019 WAS THE LATEST INCIDENT. IT HAPPENED TWICE THAT DAY.
Steering, Nov 15, 2019
THE POWER STEERING JUST WENT OUT . I WAS STOPPED AT A STORE , WHEN I WENT TO DRIVE OFF IT WAS VERY HARD TO STEER
Steering, Nov 14, 2019
DRIVING TODAY AND POWER STEERING FLASHED ON DASH AND STEERING LOCKED UP COULD NOT TURN THE WHEEL EITHER WAY I SEE THERE ARE A LOT OF COMPLAINTS ON THIS ISSUE AND RECALLS DON'T KNOW WHAT TO DO. WHEN LOOKED UP RECALL USING VIN NOTHING CAME UP BUT I SEE ALL THESE COMPLAINTS THAT ARE EXACTLY WHAT HAPPEN TO MY CAR. VERY DANGEROUS THE STEERING JUST LOCKED UP. THANK GOD I WASN'T GOING FAST BECAUSE MY CHILDREN WHERE WITH ME WHEN THIS HAPPEN. HAD TO TURN CAR OFF AND WHEN STARTED IT AGAIN IT WAS FINE BUT I SEE THAT IT WILL HAPPEN AGAIN AND AGAIN TIL THE CAR WHILE NO LONGER BE DRIVABLE EVERYONE SAID ON HERE. SO WHY IS THIS NOT RECALLED. VERY DANGEROUS ISSUE.
Structure, Nov 12, 2019
TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED SEVERAL RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). FRIENDLY FORD OF POUGHKEEPSIE, NY WAS NOTIFIED. HOWEVER, THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE RECALL WAS ISSUED ON JANUARY 28, 2019. IT TOOK OVER 7 MONTHS FROM THE DAY THE DEALER WAS CONTACTED TO THE DAY IT WAS REPAIRED. CURRENTLY, THE DEALER WAS INFORMED THAT WHEN EXITING THE VEHICLE THE DRIVERS SIDE DOOR FAILED TO UNLATCH FROM INSIDE THE VEHICLE. THE FAILURE CAUSED THE DRIVER TO HAVE TO ELECTRONICALLY WIND DOWN THE WINDOW TO OPEN THE DOOR FROM OUTSIDE THE VEHICLE. SOMETIMES THE DOOR WOULD UNLOCK USING THE REMOTE KEYFOB, OTHER TIMES THE KEY HAD TO BE USED MANUALLY TO UNLOCK THE DRIVER DOOR. I HAVE AN APPOINTMENT WITH FRIENDLY FORD TO REPAIR THE ISSUE ON 11/14/2019
Steering, Suspension, Electronic stability control (ESC), Nov 12, 2019
TWO ISSUES: WHILE DRIVING ERROR MESSAGE MAINTENANCE POWER STEERING NOW CAME ON. AUTOMATIC STEERING WENT. TWICE AGAIN AFTER THE MECHANIC RESET IT. EXTREMELY DIFFICULT TO TURN. COULD BE EXTREMELY DANGEROUS. I TOOK THE CAR TO THE LOCAL DEALER, (WALKER FORD, CLEARWATER, FL) AND ALTHOUGH THERE IS A RECALL IT DOESN'T APPLY TO MY VEHICLE. VERY EXPENSIVE TO FIX, IN THE $2000 RANGE. THE OTHER PROBLEM WHICH IS THE FIRST REASON WE WENT TO THE MECHANIC. THE FRONT END HAS BEEN MAKING NOISES, CREAKING AND CRUNCHING WHEN MAKING TURNS OR COLD. THAT ISSUE NEEDS CONTROL ARM REPLACED WHICH IS CONNECTED TO THE SUBFRAME VERY COSTLY. I HAVE SEEN BOTH THESE ISSUED ADDRESSED IN NUMEROUS COMPLAINTS ONLINE. FRONT SUSPENSION CONTROL ARM PROBLEM OF THE 2012 FORD FUSION 2 FAILURE DATE: 03/02/2019 THIS BELOW IS WHAT HAPPENED IN DETAIL. THE LOW TIRE PRESSURE LIGHT CAME ON INSIDE THE DASH AS I WAS DRIVING SO I DROVE ABOUT TO GET AIR. AFTER I PUT AIR IN THE TIRE,STARTED THE CAR AND IMMEDIATELY GOT A WARNING THAT POWER STEERING NEEDED SERVICING. THEN GOT ANOTHER WARNING THAT ADVANCE TRACK NEEDED SERVICING. ALL HAPPENED AT THE SAME TIME AND THE POWER STEERING WAS COMPLETELY GONE OUT. CONTROLLING RACK NEEDS REPLACING. 2000 THE SERVICE DEPT SAID THE GEAR INSIDE THE POWER STEERING RACK HAS GONE BAD AND THE CONTROL ARMS IT SITS ON HAS WORN OUT THE GEAR THEREFORE NEEDING FRONT LOWER CONTROL ARMS COSTING $1500
Air bags, Nov 8, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED MULTIPLE DEALERS, INCLUDING GORDIE BOUCHER FORD OF KENOSHA (8301 75TH ST, KENOSHA, WI 53142, (262) 697-0700), BUT THE RECALL REPAIR WAS NOT PERFORMED DUE TO SCHEDULING CONFLICTS. IN ADDITION, HER REQUEST FOR A LOANER VEHICLE WAS DENIED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Electrical system, Electronic stability control (ESC), Nov 4, 2019
I PULLED IN MY DRIVEWAY, PARKED 2011 FORD FUSION AND THEN SHUT VEHICLE OFF. I RETURNED, STARTED VEHICLE, WENT TO START DRIVING MY VEHICLE OUT OF DRIVEWAY AND THE CAR STARTED BEEPING AND LISTED THAT THE POWER STEERING DID NOT WORK. I LOOKED IT UP ONLINE AND THERE WAS A RECALL FOR STEERING: ELECTRIC POWER ASSIST SYSTEM FAILURE (15V340000 OR 15S18). I TOOK TO DEALERSHIP AND WILL ATTACH QUOTE WHICH THEIR RECOMMENDATION IS EXACTLY WHAT FORD'S RECOMMENDATION WAS. HOWEVER MY CAR DOESN'T FALL INTO THE CORRECT DATE FOR THIS RECALL, I AM HAPPY THAT I WAS NOT DRIVING 75MPH DOWN INSTERSTATE 70 IN WHEELING, WV OR DRIVING UP TO WEST LIBERTY, WV WHERE I WORK. EITHER COULD HAVE RESULTED IN A HORRIBLE ACCIDENT FOR ME, MY KIDS AND POTENTIALLY OTHER VEHICLES INVOLVED. THE CAR HAS ONLY 73,000 MILES ON IT ROUGHLY AND IS IN EXCELLENT CONDITION.
Steering, Nov 3, 2019
THE STEERING ASSIST ERROR CODE CAME ON. THE RECALL SAYS FOR 2011 FORD FUSION . HOW DO I FIND OUT THE PART # THAT IS FAULTY. THE CAR HAS LESS THAN 40,000 MILES ON IT. HOW DO THEY KNOW EVERY PART THAT HAS BEEN PUT ON THAT CAR. IT IS AN ISSUE AND THEY SAY MINE IS NOT ON THE LIST????
Steering, Nov 1, 2019
2011 FORD FUSION AFTER STARTING FROM COLD START THE CAR WILL NOT STEER. IT IS STUCK IN LOCK POSITION. THIS HAS HAPPENED AT LEAST THREE TIMES BUT THAT POWERSTEERING ASSIST FAILURE DIDNT COME UNTIL LAST WEEK. WHEELS ARE STRAIGHT NOT NOT TURNED EXTREME LEFT OR RIGHT AND THE STEERING WHEEL WILL STICK IN STRAIGHT POSITION. NOT ABLE TO TURN STEERING WHEEL RIGHT OR LEFT. THIS HAS HAPPENED THREE TIMES THAT I CAN RECALL. I PURCHASED THE CAR WITH 24K IN AUG 2016. THE CAR NOW HAS 64K AND SAT FOR @8MOS LAST YEAR DUE TO THE TOKATA RECALL.I SEE A RECALL BUT MY VIN DOES NOT SHOW UP ALTHOUGH IT HAS THE SAME SYMPTOMS AS OTHER 2011 FORD FUSIONS RECALL 422,814 MODEL YEAR 2011 TO 2013 FUSION, FLEX AND LINCOLN MKS AND MKT, MODEL YEAR 2011 TO 2012 LINCOLN MKZ AND 2011 MERCURY MILAN VEHICLES FOR A POSSIBLE ELECTRICAL ISSUE THAT CAN LEAD TO STEERING DIFFICULTIES. THE MANUFACTURER SAYS THE ISSUE ' AN INTERMITTENT ELECTRICAL CONNECTION IN THE STEERING GEAR ' CAN RESULT IN LOSS OF ELECTRIC POWER STEERING ASSIST WHILE DRIVING. IF THE LOSS OF POWER STEERING OCCURS, THE SYSTEM DEFAULTS TO MANUAL STEERING MODE MAKING IT DIFFICULT TO STEER AND INCREASING THE RISK OF A CRASH. THE POWER STEERING ASSIST FAILURE LIGHT CAME ON. THE FOURTH TIME IT HAPPENED AT WORK AND VEHICLE WAS STATIONARY AND WHEEL WOULD NOT UNLOCK. I TURNED THE CAR OFF AND IT SEEMED TO RESET ITSELF.
Steering, Oct 31, 2019
POWER STEERING ASSIST FAULT WOULD RANDOMLY OCCUR ON START UP. RESTARTING THE VEHICLE RESOLVED THIS UNTIL YESTERDAY IT WENT OUT WHILE DRIVING. IT WENT OUT AT 55 MPH ON A PAVED ROAD. I WAS ABLE TO CONTROL THE VEHICLE AND GET IT HOME. NO AMOUNTING OF RESTARTING SOLVES THIS ANYMORE. IT SEEMS A TON OF PEOPLE ARE HAVING THIS HAPPEN AT A WIDE RANGE OF MILEAGES.
Steering, Oct 30, 2019
IN THE MORNING I TURNED ON MY CAR AND THE POWER STEERING WAS SO HARD TO MOVE, STARTED GETTING ERROR MESSAGES "POWER STEERING ASSIST FAULT" AND "ADVANCETRAC". THE VEHICLE WAS PARKED WHERE I ALWAYS PARK IT ON THE CITY STREET. I CAN'T MAKE A NORMAL TURN WITHOUT BACK UP SEVERAL TIMES TO MAKE A GOOD TURN. HAVE TO USE 2 HANDS TO TURN AND CURVES CAN'T MAKE IT, HAVE TO SLOW DOWN COMPLETELY. TOOK IT TO THE DEALER BUT SAID IT WAS NOT FIXABLE DUE TO MILAGE.
Electronic stability control (ESC), Service brakes, Oct 24, 2019
IN AUGUST 2016, I CRANKED MY CAR (A 2011 FORD FUSION HYBRID) IN MY DRIVEWAY AND NOTICED THE SERVICE ADVANCETRAC, BRAKE FAILURE SYSTEM, AND ABS LIGHTS LIT UP ON THE DASH. I TRIED TO BACK OUT AND NOTCIED THE ELECTRIC BREAK WERE NOT WORKING AND THE BREAK PEDDLE WAS TO THE FLOOR AND DIFFICULT TO PRESS. THE CAR WAS TOWED TO A FORD DEALER. THEY KEPT THE CAR FOR A WEEK AND COULD NOT FIND A PROBELM. THE LIGHTS WENT OFF AND THE PROBELM WAS RESOLVED ON ITS OWN. IN AUGUST 2019, THIS PROBELM HAPPENED AGAIN. I CRANKED THE CAR IN A PARKING LOT AND NOTICED THE SAME WARNING LIGHTS FROM 3 YEARS AGO WERE ON. I WAS ABLE TO GET HOME, BUT THE BRAKES WERE NOT VERY RESPONSIVE AND WERE SIGNIFICIANTLY FURTHER DOWN THAN USUAL. I TOOK THE CAR TO A FORD DEALERSHIP AND THEY CLAIMED THEY "RESET THE SYSTEM" AND THE PROBLEM WAS RESOLVED. A FEW WEEKS LATER, THE ISSUE REOCCURED. THE DEALERSHIP SAID THEY DID NOT KNOW HOW TO RELSOVE THE PROBLEM. AFTER ABOUT 4 DAYS THE WARNING LIGHTS WENT OFF AND THE BRAKES RETURNED TO NORMAL. ON OCTOBER 20, 2019 THE WARNING LIGHTS CAME ON AGAIN AND THE ISSUE IS STILL OCCURING. THE CAR IS DRIVABLE, BUT IT DOES NOT FEEL SAFE. IT COULD NOT COME TO AN ABRUPT STOP IF NEEDED AND I LIVE ON A HIGHWAY WHERE PEOPLE OFTEN PULL OUT IN FRONT OF ME. IN 2009, FORD ISSUED A SOFTWARE UPDATE FOR THE BRAKE SYSTEM FOR FUSION HYBRIDS. IT SEEMS LATER HYBRID MODELS ALSO NEED A SOFTWARE UPDATE. I HAVE READ THAT REPLACING THE BRAKES OR ABS CONTROL MODULE DOES NOT RESLOVE THE PROBELM. IT IS AN ISSUE WITH THE COMPUTER SYSTEM.
Steering, Oct 23, 2019, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING SUDDENLY FAILED. THE DRIVER ATTEMPTED TO TURN THE VEHICLE AND DROVE OFF THE ROAD. THE UNDERCARRIAGE OF THE VEHICLE STRUCK THE GROUND ABRUPTLY AND WAS DAMAGED. THE DRIVER'S NECK WAS INJURED, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN BACK TO THEIR HOME WHERE IT LATER FAILED TO RESTART. SONORA FORD (LOCATED AT 13254 MONO WAY, SONORA, CA 95370, 209-532-5593) INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 96,700.
Steering, Oct 21, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE CONTACT'S FATHER WAS DRIVING 60 MPH, THE STEERING SEIZED AND THE STEERING WHEEL COULD NOT BE TURNED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO TAYLOR FORD OF WAYNESVILLE (828-452-5111, LOCATED AT 524 RUSS AVE, WAYNESVILLE, NC 28786) WHERE THE TECHNICIAN REPLACED THE AIR BAGS AND THE DRIVER'S SIDE FLOOR MAT. THE STEERING WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO STEERING RECALL. THE FAILURE MILEAGE WAS 73,000.
Steering, Oct 18, 2019
INTERMITTENT POWER STEERING ASSIST FAULT LIGHT CAME ON FOR A COUPLE MONTHS RANDOMLY UPON STARTING THE VEHICLE. AFTER TURNING THE VEHICLE OFF THEN BACK ON AGAIN IT CLEARED THE ERROR AND THE STERRING BECAME EASY. AFTER A COUPLE MONTHS OF THIS WHEN TURNING THE VEHICLE ON THE ERROR CAME AGAIN ALONG WITH ADVANCETRAC ERROR AND THE STEERING IS GONE AND THE ERRORS CODES STAY. FORD SAID THE STEERING GEAR NEEDS REPLACEMENT AND IT'S COSTING ME $2,000 TO FIX. NOT SURE WHY IT'S NOT UNDER RECALL SINCE IT'S THE SAME ISSUE AS THE OTHERS AND IT ONLY HAS 39,000 MILES ON IT. $2,000 IS A TON OF MONEY.