2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Service brakes, Jul 18, 2019
EXCESSIVE BREAK PEDAL TRAVEL. WHEN BREAKING. PROBLEM GOES AWAY TEMPORARILY WHEN YOU TOUCH THE BREAK PEDAL ONE TIME.
Steering, Jul 18, 2019
MY STEERING WHEEL LOCKS UP AND THE DASH READS POWER STEERING ASSIST DEFAULT. MAINLY DOES IT WHEN I FIRST START CAR AND PUT IT IN REVERSE BUT IT HAS DONE IN WHILE DRIVING MAKING A TURN.
Steering, Jul 18, 2019
THIS WILL BE THE SECOND TIME THAT MY ELECTRICAL POWER STEERING HAS GONE OUT. THE FIRST TIME WAS IN 2017 AND NOT EVEN TWO YEARS LATER IT IS OUT AGAIN. I ATTEMPTED TO CALL THE FORD CUSTOMER SERVICE LINE AND THE ACTUAL FORD DEALERSHIP TO SCHEDULE AN APPOINTMENT TIME TO BRING MY CAR IN AND I WAS ADVISED THAT THE STEERING IS NOT APART OF THEIR RECALLS AND WHEN IT WAS SUPPOSEDLY FIXED BACK IN 2017 THAT WAS A A PART OF THEIR CUSTOMER SERVICE PROGRAMS AS A ONE TIME FIX . I WAS TOLD THAT I WOULD HAVE TO PAY 1600-1700 FOR THE PARTS WHICH DOES NOT INCLUDE THE LABOR.
Power train, Jul 15, 2019
I JUST PURCHASED THIS VEHICLE USED FROM A LOCAL DEALER ON 05/16/2019. I NOTICED AN OCCASIONAL HESITATION WHEN I ACCELERATED SOMETIMES. CONVERSELY, IT SEEMED AS THOUGH THE VEHICLE SUDDENLY LURCHED AHEAD WHEN I WAS BARELY ENGAGING THE ACCELERATOR. THIS ODD OCCURRENCE HAS BECOME MORE FREQUENT THE MORE I'VE DRIVEN THE CAR. TO THE POINT THAT I LOOKED FOR PAPERWORK TO TAKE THE VEHICLE FOR POSSIBLE TRANSMISSION SERVICE. OVER THE PAST COUPLE OF WEEKS, I'VE BEGUN TO HEAR OF ISSUES WITH THE FORD FOCUS AND FORD FIESTA THAT SOUND EXACTLY WHAT I'M EXPERIENCING. I USE TODAY'S DATE AS WHEN IT HAPPENED, BUT IT HAS BEEN HAPPENING WITH INCREASING FREQUENCY AS I'VE DRIVEN THE CAR.
Vehicle speed control, Electronic stability control (ESC), Jul 15, 2019
THE WRENCH LIGHT CAME UP ON MY CAR. IT SAYS IT'S THE THROTTLE CONTROL TRANSMISSION. THE CAR GAVE NO SIGN OR WARNING ABOUT THIS CAR THROTTLE. THE CODE COMING UP IS P2111. I BELIEVE THERE WAS A INVESTIGATION GOING ON WITH MY SITUATION A FEW YEARS AGO. IS THIS A RECALL OR SOMETHING THAT CAN BE FIXED BECAUSE OF A RECALL?
Steering, Jul 14, 2019
LEAVING WORK WHEEL IS HARD TO TURN UNTIL I GET MY SPEED UP
Steering, Jul 14, 2019
FOR THE PAST 5 MONTHS, MY POWER STEERING FAULT HAS BEEN APPEARING ON MY DASHBOARD AND HAVE BEEN ASKING AROUND, THE REPAIR IS REALLY EXPENSIVE AND I AM UNEMPLOYED AND HAVE TO WAY TO FIX IT MYSELF. IT'S STOPPING ME FROM DRIVING BECAUSE I LITERALLY START A JOB TOMORROW AND I AM NOT ABLE TO ATTEND DUE TO THIS ISSUE. CAN YOU GUYS PLEASE REPORT A RECALL TO MY FORD DEALER.
Steering, Jul 11, 2019
THE EPAS ON MY FUSION STOPPED WORKING WHILE I WAS DRIVING AND I WAS ABLE TO GET OFF THE ROAD SAFELY. I A MESSAGE CAME UP SERVICE POWER STEERING NOW AND THE STEERING DOESN'T WORK. I CALLED WITH MY VIN AND THERE'S NO RECALL ON MY CAR.THERE IS A RECALL ON SOME MODELS BUT NOT ALL. THERE'S MORE OF THE SAME MODELS THAT HAVE THE SAME PROBLEM. THERE'S ONLY ONE PLANT THAT WAS INCLUDED NOT ALL.
Steering, Jul 11, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. ON VARIOUS OCCASIONS, WHILE DRIVING, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND ON IN ORDER FOR THE STEERING TO RETURN TO NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED AND SEVEN FAILURE CODES APPEARED. MAC HAIK FORD LINCOLN (4506 N NAVARRO ST, VICTORIA, TX 77904, (888) 253-4662) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 123,233.
Vehicle speed control, Other or unspecified, Fuel/propulsion system, Jul 10, 2019
WHILE DRIVING, AT POSTED SPEED, 40MPH ....ALL AT ONCE, THERE WAS A COMPLETE LOSS OF ACCELERATION, A VERY ROUGH IDLE TO THE ENGINE AND A WRENCH ICON SHOWED ON THE DASH. I HAD TO QUICKLY PULL OFF TO THE SIDE OF THE ROAD. I WAS ABLE TO TURN THE VEHICLE OFF AND THEN WHEN I STARTED THE VEHICLE AGAIN THE PROBLEM SEEMED TO RESET AND THE WRENCH ICON DISAPPEARED. I TOOK THE VEHICLE TO LOCAL MECHANIC AND THEIR COMPUTER TOOLS WERE NOT ABLE TO FIND ANYTHING WRONG (CODES WITH A DIAGNOSTIC CHECK). CAR SEEMED TO RUN FINE FOR APPROXIMATELY THE NEXT 500 MILES AND THEN, WHILE DRIVING ON A BUSIER ROAD AT 65 MPH, THE VEHICLE DID THE EXACT SAME THING, AGAIN CAUSING ME TO NEED TO AVOID AN ACCIDENT AND PULL TO THE SIDE OF THE ROAD. I, ONCE AGAIN, WAS ABLE TO RESET THE SYSTEM BY TURNING THE VEHICLE OFF AND BACK ON. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS ISSUE AND FEEL THAT I AM NOW LIMITED ONLY TO LOCAL TRAVEL.
Steering, Jul 10, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED AND WAS DIFFICULT TO TURN. WHILE MAKING A TURN, THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO SUGGESTED TAKING THE VEHICLE TO A FORD DEALER. THE VEHICLE WAS TAKEN TO NORM REEVES AUTO STORE (18500 STUDEBAKER RD, CERRITOS, CA 90703, (562) 345-9100) WHERE THE MECHANIC STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 150,056.
Vehicle speed control, Engine, Jul 9, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 35 MPH, THE VEHICLE JERKED AND STALLED. IN ADDITION, THE CHECK ENGINE AND SERVICE VEHICLE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE THROTTLE BOTTLE NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 108,000.
Steering, Jul 8, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED WITH THE STEERING WHEEL LOCKED. THE VEHICLE WAS TOWED TO LAIRD NOLLER FORD (935 W 23RD ST, LAWRENCE, KS 66045) AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Exterior lighting, Jul 5, 2019
LOW BEAM HEADLIGHT DIM. THE PROJECTOR GLASS IS FOGGED. THE HEADLIGHT HAS VERY POOR ILLUMINATION THROUGH THE PROJECTOR.
Air bags, Jul 1, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Jul 1, 2019
MY POWER STEERING WOULD GO OUT RANDOMLY WHILE DRIVING. THIS MADE IT VERY DIFFICULT TO TURN AND DRIVE SAFELY. MY WEEKLY AND NORMAL DRIVING NEEDS REQUIRED, HIGHWAY, STREETS, AND INTERSTATES. MY VIN IS NOT INCLUDED IN THE CURRENT RECALL FOR THIS ISSUE ( SAME VEHICLE MODEL AND YEAR) BUT I AM HAVING THE SAME THE EXACT SAME PROBLEM.
Air bags, Jun 27, 2019
2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD *JS
Steering, Jun 25, 2019
FORD FUSION 2011, BOUGHT NEW FROM THE SAME FORD DEALER, WHO SERVICED IT AND CHECKED IT OUT WHEN I BOUGHT IT FROM FRIENDS. SAME FORD DEALER CLAIMED CAR WAS 100% BUT LESS THAN 2 MONTHS LATER POWER STEERING COMPLETELY FAILED. WHEN I STARTED CAR FROM STATIONARY, LIGHTS SAID: POWER STEERING ASSIST FAULT AND I COULD NOT TURN THE WHEEL AT ALL. SWITCHED OFF, RESTARTED SEEMED FINE. I AM STUDENT, HAVE TO MAKE DO, DO NOT HAVE MANY OPTIONS! NEXT TIME I STARTED, IT SAID POWER STEERING ASSIST FAULT, AND I COULD NOT TURN THE STEERING WHEEL AT ALL! I DID NOT KNOW WHAT TO DO. NEXT TIME IT STARTED FINE, BUT THE 3RD TIME, IT REFUSED TO CORRECT ITSELF. UPON FURTHER INVESTIGATION, IT SEEMS STEERING COULD HAVE FAILED ANY TIME WHILE I WAS DRIVING! HAD TO TOW IT BACK TO SAME FORD DEALER. CANNOT DRIVE CAR AT ALL! APPARENTLY FORD REFUSES TO GRANT A RECALL FOR OUR CAR EVEN THOUGH ALL OVER INTERNET, IT IS CLEAR THAT THIS VERY SAME MODEL AND YEAR WAS RECALLED FOR THIS VERY SAME REASON. CANNOT AFFORD TO PAY EXTRA $2,000. I'M A STUDENT, JUST PAID OFF THE CAR IN GOOD FAITH, NO EXTRA MONEY, YET NO USE OF IT, BEEN MORE THAN 6 MONTHS. FORD OWES US! NO CONTROL OVER STEERING, THE POWER STEERING ASSIST SYSTEM IS KNOWN TO HAVE FAILED AND DANGEROUS AND SHOULD BE RECALLED!
Electrical system, Electronic stability control (ESC), Service brakes, Jun 25, 2019
CAR CAME UP WITH "SERVICE ADVANCETRAC/SERVICE POWER STEERING NOW" ERROR CODES.
Steering, Jun 24, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT NOTICED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND "POWER ASSIST FAILURE" WAS ILLUMINATED ON THE INSTRUMENT PANEL. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT CALLED KOCH 33 FORD (LOCATED AT 3810 HECKTOWN RD, EASTON, PA 18045, (610) 810-1187) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 114,000.
Steering, Jun 20, 2019
ON AROUND 11/10/17 STEERING BECAME TO HEARD TO CONTROL WHILE DRIVING. TOOK IT TO DEALER AND THEY PERFORMED A RECALL. THEY REPLACED STEERING GEAR ASSEMBLY. ABOUT 4 MONTHS AFTER THAT SAME PROBLEM OCCURRED AT AROUND 3,000 MILES. TOOK IT BACK ON 7/09/18 TO THE DEALERSHIP AND WAS TOLD THAT THE PART THEY REPLACED SHORTED OUT AND THAT BECAUSE IT WAS TOO LONG FROM THE TIME THEY REPLACED IT, THEY COULDN'T DO ANYTHING ABOUT IT, INSTEAD THEY WANTED FOR ME TO PAY CLOSE TO $4,000 FOR REPAIRS. MY CAR STOOD PARKED FOR 4 MONTHS BEFORE I TOOK IT BECAUSE I COULDN'T DRIVE IT AND DID NOT HAVE MONEY FOR A TOW TRUCK TO TAKE IT TO DEALERSHIP. I DON'T UNDERSTAND HOW A RECALLED PART THAT WAS FIXED ONLY LASTED 3,000 AND HAS NO WARRANTY.
Service brakes, Jun 19, 2019
MY 2011 FORD FUSION HYBRID HAD FRONT END REBUILT. THEN ABOUT 2 WEEKS LATER THE RIGHT FRONT BRAKE COMPRESSED AND WOULD NOT RELEASE. THIS WAS ON ORANGE AVE. ORLANDO FL. I HAD TO HAVE THE CAR TOWED TO TROPICAL FORD AS THE BRAKE WAS FROZEN IN A COMPRESSED POSITION. MILEAGE AROUND 116,000, THEY REPLACED THE RIGHT FRONT CALIPER, TURNED THE ROTOR AND REPLACED THE PADS. THEN AT 117,000 MILES THE SAME THING HAPPENED AFTER HITTING A BUMP. THE SAME BRAKE FROZE IN A COMPRESSED POSITION. THIS TIME ON TRADEPORT DR. ORLANDO, FL. HAD TO DRIVE TO SAME DEALERSHIP. NOW THEY TELL ME THAT IT IS PROBABLY THE HCU/PCM THAT NEEDS REPLACED AND IS APPARENTLY A COMMON PROBLEM IN FUSIONS AND AT LEAST ONE OTHER MODEL. THEY SAID A PIN GOES BAD AND CAUSES THE BRAKES TO ENGAGE OR COMPRESS AND WILL NOT RELEASE. THIS IS A SERIOUS SAFETY ISSUE AS I WAS ALMOST HIT DUE TO THE SUDDEN STOP AND A RECALL NEEDS TO OCCUR,. THIS MAY BE OUT OF WARRANTY BUT IS CLEARLY A MANUFACTURING / SUPPLIER ISSUE!
Steering, Jun 11, 2019
POWER STEERING LOCKS AND CAR REARS TO THE RIGHT
Steering, Jun 11, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING MALFUNCTIONED DUE TO A PREVIOUS UNKNOWN RECALL REPAIR IN 2015. THE POWER STEERING MODULATOR WAS REPROGRAMMED, BUT THE POWER STEERING GEAR WAS NOT REPLACED. RECENTLY, THE POWER STEERING GEAR FAILED. CORWIN FORD TRI CITIES (1225 N AUTOPLEX WAY, PASCO, WA 99301, (509) 544- 8000) OFFERED TO PAY FOR THE POWER STEERING GEAR TO BE REPLACED, BUT REFUSED TO PAY TO REPAIR THE STEERING COLUMN AND STEERING WHEEL. THE MANUFACTURER WAS CONTACTED AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 134,400.
Air bags, Jun 5, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CROMLEY'S FORD INC (610 WILSON RD, NEWBERRY, SC 29108, (803) 276-9642) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.