2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Service brakes, Oct 4, 2018
THE ABS LIGHT AND THE TRACTION CONTROL LIGHT COMES ON WHEN STARTING CAR AND CHIMES AND THE SERVICE TRACTION CONTROL IS DISPLAYED ON DASH. THEN WHEN STARTING TO DRIVE AND STOPPING BRAKE PEDAL SEAMS SOFT. AFTER DRIVING ABOUT A MILE THE LIGHTS GO OFF AND BRAKING IS NORMAL. IT SEAMS LIKE IT'S THE ABS CONTROL. THERE HAS BEAN A RECALL ON EARLIER MODEL YEARS TO REPLACE ABS CONTROL ASSEMBLY.
Other or unspecified, Oct 3, 2018
DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE IT WAS LIKE THE DOOR HANDLE HAD BROKEN ON THE INSIDE. IN ORDER TO OPEN THE DOOR I HAVE TO PRESS MY UNLOCK BUTTON AND PULL THE OUTSIDE DOOR HANDLE MULTIPLE TIMES.
Steering, Oct 1, 2018
MY DAUGHTER HAD HER STEERING GEAR REPAIRED/REPLACED UNDER A RECALL AND NOW IT HAS GONE OUT AGAIN...BUT THEY WON'T FIX IT CAUSE THEY SAY SHE HAS MILES OVER THE WARRANTY. TO ME, IF SAME PROBLEMS HAPPEN TWICE, MAYBE THEY DIDN'T FIX IT RIGHT THE FIRST TIME. NOW SHE IS STUCK WITHOUT A CAR AND I AM VERY FRUSTRATED. PERSON AT CUSTOMER SEVICE SAYS THERE IS AN OPEN RECALL, BUT DEALER SAYS NO>
Air bags, Oct 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED SEVERAL DEALERS, INCLUDING RAMP MOTORS AT 631-473-1550 (LOCATED AT 4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Sep 29, 2018
TAKATA RECALL ORIGINAL RECALL 2016. AIRBAGS STILL NOT CORRECTED AS OF SEPT 2018
Steering, Sep 26, 2018
THE POWER ASSIST FAILED AND UNABLE TO STEER. IT WAS A $2,000 REPAIR AND A SEARCH OF THE INTERNET INDICATES OTHER FUSIONS FROM THE SAME YEAR WERE PART OF A MAJOR RECALL. BASED ON VIN MINE WAS NOT. THIS DOES NOT SEEM FAIR OR EVEN MAKE SENSE. I CALLED FORD AND THEY WILL NOT OFFER REFUND OR REPAIR.
Structure, Sep 25, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT BOTH THE FRONT DRIVER SIDE DOOR AND THE FRONT PASSENGER SIDE DOOR DID NOT OPEN FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. *TT*JB
Air bags, Sep 25, 2018
TAKATA RECALL RECALL RECEIVED BY PREVIOUS OWNER: 6/6 RECALL RECEIVED BY ME: 7/20 WENT TO FORD TO TAKE IN MY CAR/FILL OUT PAPERWORK: 7/26 -THEY TOLD ME THAT THEY DID NOT HAVE THE PARTS TO FIX MY CAR AND THAT I HAD TO GET A RENTAL AND KEEP MY CAR AT MY HOUSE. THEY ALSO GAVE ME NO TIMELINE ON WHEN THEY WOULD START REPAIRS OR GET THE PARTS. RENTAL CAR RECEIVED: 7/27 CALLED FOR UPDATE: 8/16 -STILL NO TIMELINE ON WHEN THEY WOULD START REPAIRS OR GET THE PARTS. THEY SAID MAYBE SOMETIME IN SEPTEMBER BUT NOTHING FOR SURE CALLED FOR UPDATE: 9/18 -STILL NO TIMELINE ON WHEN THEY WOULD START REPAIRS OR GET PARTS CALLED FOR UPDATE: 9/25 -STILL NO TIMELINE ON WHEN THEY WOULD START REPAIRS OR GET PARTS PROBLEMS: -I HAVE WORKED HARD TO BUY MYSELF A CAR THAT DOESN'T WORK DUE TO THINGS THAT ARE NOT MY FAULT AND ARE NOT BEING FIXED BY THE COMPANY -I AM MAKING PAYMENTS ON A CAR THAT I CANNOT DRIVE (PURCHASE AND INSURANCE PAYMENTS) -CAUSING MY UNNECESSARY STRESS ON TOP OF COLLEGE AND WORK -EXTRA CAR IS TAKING UP SPACE AT HOUSE WITH LIMITED PARKING -FEEL UNABLE TO GO ANYWHERE WITH THE RENTAL CAR DUE TO STRESS ABOUT MINOR DAMAGES THAT I WILL BE CHARGED FOR THAT I WOULDN'T NEED TO WORRY ABOUT IF I HAD MY OWN CAR -THE RECALL WAS ISSUED THREE MONTHS AGO AND THERE IS NO PROGRESS OR IDEA WHAT IS GOING TO HAPPEN IN THE FUTURE
Steering, Sep 25, 2018
THERE IS A RECALL #15S18 FOR A POWER STEERING COMPONENT ON MY CAR WITH FORD. THAT POWER STEERING UNIT IS CURRENTLY ACTING UP. I FOUND THE RECALL AND CALLED FORD. I WAS TOLD THAT IF II HAD LESS THAN 150,000 MILES ON THE CAR THEY WOULD FIX IT. WHEN I TOOK IT TO THE SHOP IT CHANGED TO REPROGRAM ONLY THEN F T ACTED UP AGAIN THEY WOULD REPLACE IT. WE BOTH THE CAR USED IN DECEMBER OF 2017. THE PREVIOUS OWNER HAD HAD THE CAR N FOR THIS RECALL FOR REPROGRAMMING IN JUNE 2017. SO ACCORDING TO THE RECALL THE UNIT SHOULD BE REPLACED SINCE THE PROGRAMMING DID NOT FIX IT. IT STATES THE CAR WILL BE COVERED UP TO 150,0000 MILES. FORD IS SAYING THAT THE RECALL EXPIRED AT 60,000 MILES YET THE CAR HAD OVER 60,000 MILES ON IT WHEN IT WENT FOR THERE REPROGRAM IN JUNE 2017. ESSENTIALLY, FORD IS NOT HONORING THIS RECALL REPAIR.
Service brakes, Sep 24, 2018, crash
I WAS DRIVING AT A LOW RATE OF SPEED IN TRAFFIC ON A ONE LANE ROAD. VEHICLE IN FRONT OF ME STOPPED ABRUPTLY, AND I APPLIED MY BRAKES. BRAKE PEDAL WENT TO THE FLOOR, WHICH IN TURN INCREASED STOPPING DISTANCE AND CAUSED MY VEHICLE TO MAKE CONTACT WITH THE VEHICLE IN FRONT OF ME.
Air bags, Sep 23, 2018
TAKATA RECALL "RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" "REMEDY OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE." WE HAVE BEEN WAITING FOR THE RECALL PART TO BECOME AVAILABLE FOR OVER 2 YEARS.
Steering, Sep 21, 2018
SENSOR FAILURE IN THE RACK AND PINION WHICH SHUT DOWN MY POWER STEERING ASSIST WHILE I WAS DRIVING. THIS WAS A PRECIOUS RECALL ON THE VEHICLE.
Steering, Air bags, Electronic stability control (ESC), Sep 21, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE WARNING INDICATORS ILLUMINATED FOR THE SERVICE ADVANCETRAC, ELECTRONIC STABILITY CONTROL, AND POWER STEERING ASSIST FAULT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE INTERIM NOTICE INDICATED THAT THE PART WAS NOT AVAILABLE FROM THE MANUFACTURER FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS ALSO INCLUDED IN TWO MANUFACTURER SERVICE CAMPAIGNS: 13N03(ELECTRONIC THROTTLE BODY EXTENDED COVERAGE) AND 15N01 (EPAS STEERING EFFORTS). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE IF THE FAILURE WAS RELATED TO THE TWO CAMPAIGNS. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Sep 20, 2018
ELECTRONIC POWER STEERING COMPLETELY FAILED WHILE IN MOTION. FORD HAD PREVIOUS RECALL ON SAME YEAR AND MODEL VEHICLES (FUSION, 2011) BUT FOR SOME REASON NOT ON MY PARTICULAR VIN, FORD DID NOT OFFER ASSISTANCE COVERING THE $2,450 COST OF REPLACEMENT.
Electrical system, Structure, Sep 20, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY AN INDEPENDENT MECHANIC OR A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Other or unspecified, Sep 18, 2018
THE INTERIOR DOOR HANDLE OF MY 2011 FORD FUSION WILL NOT OPEN. NOT ONLY IS THIS AN INCONVENIENCE, IT'S ALSO DANGEROUS. IN AN ACCIDENT EVERY SECOND COUNTS. IF YOU CAN'T ESCAPE YOUR VEHICLE THE RESULTS COULD BE FATAL. I RESEARCHED ONLINE AND FOUND THAT THE DOOR HANDLE PROBLEM IS PREVALENT WITH 2006-2012 FUSIONS, AS EVIDENT BY THE NUMBER OF COMPLAINTS. THERE IS EVEN A WORK AROUND TRICK POSTED. THE SERVICE DEPARTMENT AT THE AUTONATION FORD WESTLAKE DEALERSHIP QUOTED $212.59 TO REPAIR MY HANDLE. MY INTAKE REPRESENTATIVE QUOTED THE COST OF REPAIR WITHOUT EVEN LOOKING IT UP BECAUSE HE'S PROCESSED SO MANY, MANY REPAIRS. THE VEHICLE MANUFACTURER SHOULD VOLUNTARILY ISSUE A RECALL AND REPAIR THE CAR
Steering, Electrical system, Sep 14, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE DRIVER WAS MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND BECAME EXTREMELY TIGHT WHEN IT WAS TURNED IN EITHER DIRECTION. CLASSIC FORD OF MADISON (6251 N RIDGE RD, MADISON, OH 44057, 1-(440) 417-1100) DIAGNOSED THAT THE TWO FRONT CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AVENUE AUTO CLINIC (1170 MENTOR AVE, PAINESVILLE, OH 44077, 1-(440) 639-9956) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC COMPUTER AND THE ELECTRONIC STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AND WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE14030 (STEERING). THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT*JB
Air bags, Sep 13, 2018
I'VE BEEN TRYING TO HAVE THIS RECALL FIXED SINCE THE RECALL CAME OUT IN 2016; HOWEVER, ALL OF THE DEALERSHIPS IN/AROUND LAFAYETTE, LA (WITHIN 30 MILES) SAY THAT THEY STILL DO NOT HAVE THE PARTS TO FIX THIS ON THESE RECALLS YET.
Steering, Sep 11, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER STARTING THE VEHICLE, THE "POWER STEERING FAULT" MESSAGE DISPLAYED AND THE POWER STEERING ASSIST FAILED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (SARASOTA FORD, 707 W. WASHINGTON BLVD, SARASOTA, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS INVALID. **TR UPDATED 11/9/18*JB
Service brakes, Sep 11, 2018
WHILE DRIVING TO WORK, I EXPERIENCED A LOSS OF BRAKE PRESSURE THAT NEARLY LED TO A COLLISION. I TOOK THE CAR TO MY MECHANIC WHO REPLACED THE ABS CONTROL MODULE. 3 WEEKS LATER, I HAD THE SAME PROBLEM. I HAD THE MECHANIC INSTALL ANOTHER MODULE FROM A JUNKYARD, SAME PROBLEM. NO ONE SEEMS TO HAVE A SOLUTION FOR THIS, NOR HAVE I SEEN ANYTHING THAT INDICATES THAT SOMETHING IS BEING DONE TO FIX THIS PROBLEM. WITH NHTSA HAVING STARTED AN INVESTIGATION IN 2016(ACCORDING TO AN ARTICLE IN FORBES MAGAZINE), ONE WOULD THINK THAT THERE WOULD BE SOME SORT OF ACTION BY NOW. OR PERHAPS AMERICAN LIVES ARE NOT OF THE SAME VALUE AS THE PROFITS MADE BY THE MANUFACTURER.
Air bags, Sep 11, 2018
TAKATA RECALL: IT HAS BEEN (2) YEARS SINCE I WAS FIRST NOTIFIED ABOUT THE NEED TO HAVE THE AIRBAG(S) REPLACED. I AM AWARE THAT MILLIONS OF VEHICLES ARE AFFECTED. BUT AFTER TWO YEARS, MILLION OF NEW VEHICLES WITH AIR BAGS HAVE BEEN PRODUCED. YET AN AIRBAG FOR THIS RECALL IS YET PRODUCED? NHTSA, PLEASE DO YOUR JOB AND GET IT DONE!! RESPECTFULLY, (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Air bags, Sep 10, 2018, crash
TL* THE CONTACT OWNED A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM SEVERE PAIN AND MULTIPLE BRUISES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Air bags, Sep 10, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PEACOCK FORD (LOCATED AT 1875 S ORLANDO AVE, MAITLAND, FL 32751, (407) 644-7111), BUT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Sep 10, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED LANDERS FORD AT 901-854-3600 (LOCATED AT 2082 W POPLAR AVE, COLLIERVILLE, TN 38017) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Other or unspecified, Service brakes, Sep 10, 2018
ABS MODULE BRAKE PATTLE GOES ALL THE WAY DOWN FORD KNOWS ABOUT IT BUT WON'T RECALL IT IT IS A SAFETY ISSUE THEY WON'T US TOO PAY CLOSE TO 1000 DOLLARS TO FIX IT AN THEY KNEW ABOUT IT I AM LOOKING TO RESOLVE THIS SITUATION ALMOST GOT IN A REAR END COLLISION IT WAS IN SAN MARCOS TEXAS 8-15-2018