2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Oct 21, 2015, crash
OVER THE PAST 4 MONTHS MY 2011 FORD FUSION STARTED LOSING THE ABILITY TO STEER MY CAR. IT ALWAYS SEEMS TO HAPPEN WHEN I AM DRIVING UNDER 15MPH AND TURNING. THIS IS REALLY GETTING OUT OF CONTROL AND UNSAFE FOR MYSELF AND ANYONE I AM DRIVING AROUND. THE FIRST TIME THIS HAPPENED I WAS INCHES AWAY FROM HITTING A LITTLE GIRL AND HER GRANDMOTHER AS I WAS TURNING TO PARK MY CAR AT THE MALL WHEN I SUDDENLY LOST CONTROL OF THE CAR. THIS HAS HAPPENED AT LEAST 15 TIMES SINCE THAT DAY AND JUST YESTERDAY I WAS MAKING A TURN ONTO A RATHER LARGE STREET WHEN THIS HAPPENED AGAIN. THANK GOD OTHER CARS WERE ABLE TO AVOID ME AS I WENT INTO ON COMING TRAFFIC. THE CAR ENDED UP IN THE DITCH. THIS IS BECOMING VERY DANGEROUS AND I CAN'T DO ANYTHING ABOUT IT BECAUSE FORD SAYS MY CAR WAS BUILT A FEW WEEKS TOO EARLY AND IS NOT COVERED IN THE RECENT RECALL THEY DID. MY CAR IS EFFECTED 100% AS THOSE CARS INCLUDED BY THEY REFUSE TO REPAIR MINE. SOMETHING HAS TO BE DONE ABOUT THIS FOR THE SAKE OF EVERYONES SAFETY. I KNOW I AM NOT ALONE IN THIS, AND I WOULD HATE TO SEE SOMEONE GET HURT BEFORE THEY TAKE THESE COMPLAINTS SERIOUS.
Steering, Oct 21, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE SERVICE POWER STEERING AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,151.
Steering, Oct 21, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL WAS TURNED TO THE RIGHT AND THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 123,839.
Electrical system, Exterior lighting, Oct 20, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE REAR TAIL LIGHTS FAILED TO FULLY ILLUMINATE. THE SOCKET PREMATURELY RUSTED AND CAUSED AN INTERNAL FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 1/12/16 *CN UPDATED 02/04/16.*JB
Steering, Oct 19, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Engine, Fuel/propulsion system, Oct 8, 2015
DRIVING ON FWY CAR DISPLAY A WRENCH AND YOU CAN'T ACCELERATE ALL YOU CAN DO IS COAST TO THE SHOULDER OF THE ROAD OR HOLD UP TRAFFIC.THIS HAS HAPPENED 10 TIMES IN ONE MONTH MY NEXT PROBLEM IS THE DASH DISPLAY CHECK FUEL FILL INLET AND THEN THE ENGINE LIGHT COMES ON. THE FIRST TIME IT HAPPENED WAS TWO WEEKS AFTER I BOUGHT THE CAR SO THEY TOLD ME WHAT SHOP TO TAKE IT TO BECAUSE WE HAD A 30 DAY WARRANTY SO I DID THEY TOLD ME THAT IT WAS A COMMON PROBLEM ON CARS THAT DON'T HAVE GAS CAPS. IT HAPPENED AGAIN,TOOK IT BACK TO THE SAME SHOP AND HE GAVE ADVISE ON HOW TO FILL YOUR GAS TANK . IT HAPPENED AGAIN TOOK IT BACK TO THE SAME SHOP THIS TIME HE SAID THAT HE REPLACED THE WHOLE FUEL INLET THING. WELL IT HAPPENED AGAIN THIS TIME HE TOLD ME TO HIT THE RESET BUTTON ON THE STEERING WHEEL I DID AND IT WENT OFF BUT IT KEPT ON COMING BACK ON WHEN I GET BACK IN THE CAR AND STARTING IT. AFTER A COUPLE OF DAYS OF DOING THAT I TOOK IT BACK TO THE SAME SHOP HE SAID THAT HE WOULD HAVE TO CHARGE ME TO SEE WHAT THE PROBLEM IS AND I SAID IT SAYS CHECK FUEL FILL INLET I SHOULD'NT HAVE TO PAY SO HE SAID THAT HE WOULD CHARGE THE DEALER HE CLEANED THE PART WHERE THE GAS GOES IN HE SAID AND EVERY THING IS ALRIGHT.WELL AFTER ABOUT A WEEK IT HAPPENED AGAIN THIS TIME THE ENGINE LIGHT CAME ON TOO AND WHEN YOU RESET THE CHECK FUEL FILL COMES RIGHT BACK ON. I TOOK IT BACK TO THE SAME SHOP AND THIS TIME I HAD TO PAY AND I DON'T SEE WHY BECAUSE ITS THE SAME PROBLEM OVER AND OVER AGAIN AND IT IS NOT FIXED I PAID 50.00$ AND IT STILL HAS CHECK FUEL FILL INLET AND ENGINE LIGHT STILL ON. THE CAR IS AT THE FORD DEALER RIGHT NOW BECAUSE I HAD 3 RECALLS ON THE VEHICLE BUT NOTHING ABOUT THE FUEL FILL INLET,FORD SAID THAT THEY CAN CHECK OUT WHY THE FUEL INLET IS ON BUT I HAVE TO PAY 120.00$ I DON'T HAVE THE MONEY I FEEL THAT IT SHOULD BE FIXED FREE BECAUSE IT WAS UNDER WARRANTY AND WAS NEVER REALLY FIXED.
Seats, Oct 8, 2015
MY 2011 FORD FUSION (PURCHASED IN THE FALL OF 2010) HAS A RECENT ISSUE WITH THE HEATED SEATS. THEY ARE GETTING SO HOT THAT IT IS BURNING ME. I HAVE TO TURN THEM OFF AT THAT POINT. I HAVE LOVED THE HEATED SEATS THE WHOLE TIME I HAVE HAD THE CAR. IT SEEMS LIKE THIS SHOULD BE A SAFETY ISSUE. IT JUST STARTED HAPPENING ABOUT A MONTH AGO.
Steering, Oct 7, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT APPROXIMATELY 5 MPH, THE POWER STEERING ASSIST VAULT WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 96,680.
Steering, Oct 6, 2015, crash
I WAS DRIVING MY 2011 FORD FUSION AND THE ABS AND POWER STEERING LIGHTS CAME ON AND THEN MY POWER STEERING WENT OUT, I WAS ON MY SRTREET WHEN THIS OCCURED BUT I WAS NOT ABLE TO TURN THE CAR LEFT OR RIGHT AND I HIT THE CURB. NOW AFTER TURNING IT OFF AND ON LIKE MOST SAY ON THE FORUMS NOTHING HAS WORKED I HAVE CALLED FORD AND THEY REFUSED TO FIX THE ISSUE, THEY STATED THEY DO HAVE A RECALL OUT FOR THIS PROBLEM BUT NOT FOR MY VIN.
Steering, Oct 5, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE POWER STEERING FAILED. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC ARRIVED AT THE SCENE, BUT WAS UNABLE TO ASSIST DUE TO THE VEHICLE BEING ELECTRIC AND THERE WAS NO PLACE TO ADD POWER STEERING FLUID. THE TECHNICIAN STATED THAT THE VEHICLE HAD TO BE REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 132,437.
Steering, Electrical system, Sep 28, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A BURNING ODOR COMING FROM THE PASSENGER SIDE GLOVE BOX. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ON ANOTHER OCCASION, WHILE TURNING LEFT OR RIGHT, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000. UPDATED 11/19/15*LJ
Electrical system, Engine, Fuel/propulsion system, Sep 27, 2015
THE ABOVE CAR DISPLAYED A TROUBLE LIGHT. A MECHANIC USED AN ODB II SCANNER AND DIAGNOSED THE ENGINE PROBLEM WITH THE CODE "P2119" I DID SOME RESEARCH ON LINE AND FOUND OUT THAT THIS IS A COMMON PROBLEM INVOLVING THE THROTTLE BODY. IS THIS A RECALL ITEM?
Steering, Electrical system, Sep 26, 2015
WE HAD A RECALL ON POWER STEERING.HAD IT CHECKED BY DEALER TOLD IT WAS GOOD THEN FEW DAYS LATER POWER STEERING WENT OUT. THE DEALER WORKED ON IT 3 TIMES THEN SENT IT BACK STILL TORE UP. THE DEALER IS ED SHERLING FORD IN ENTERPRISE AL 36330.
Other or unspecified, Sep 23, 2015
THIS MORNING WHEN I GOT TO WORK I WENT TO GET OUT OF MY CAR. I TURNED IT OFF AND OPENED THE DOOR BUT THE DOOR WOULD ONLY PARTLY OPEN AND WOULD NOT LET ME OUT. I HAVE TO NOW ROLL DOWN MY WINDOW TO LET MYSELF OUT. I LOOK COMPLETELY RIDICULOUS AND THIS SEEMS TO BE MORE THAN A COMMON PROBLEM THAT SHOULD BE EXTENDING THE MANUFACTURING WARRANTY ONE. LET ALONE LAST WEEK M Y THROTTLE WENT AND I AM REPLACING THAT ALSO!!!!!!!!!!!!! COUPLE MONTHS AGO THE ROOF INSIDE THE CAR ALSO STARTED TO FALL DOWN! THIS IS JUST PURE INSANE I AM FED UP WITH THIS CAR I WOULD NEVER PURCHASE IT AGAIN!!! I DON'T HAVE THIS KIND OF MONEY TO KEEP REPAIRING A CAR.
Steering, Sep 20, 2015, crash
I WAS PARKED IN A PARKING LOT WHEN I PULLED OUT OF THE PARKING SPACE AND STALLED AND A CAR HIT ME . ON SEPTEMBER 18 I WAS ON MY WAY TO WORK WHEN PULLING OUT OF MY DRIVEWAY IT STALLED THEN ONCE I PULLED ON MY STREET AT 20MPH TO 25MPH THE POWER STEERING COMPLETELY STOPPED AND ADVANCED TRAC STOPPED ALSO MAKING IT IMPOSSIBLE TO DRIVE.
Vehicle speed control, Sep 17, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,500.
Service brakes, Sep 17, 2015
DURING A FORD/LINCOLN DEALER INSPECTION DURING AN OIL CAHNGE ON SEPTEMBER 16,2015, MY WIFE WAS NOTIFIED THAT THE REAR BRAKE PADS HAD APPROXIMATELY 2 MM LEFT AND NEEDED IMMEDIATE SERVICE. THE VEHICLE WAS PURCHASED NEW IN FEBUARY 2011 AND AT 4.5 YEARS OLD HAS 23,544 MILES, THIS SEEMED VERY UNUSUAL. ACCORDING TO THE SERVICE ADVISOR/SERVICE MANAGER THE FRONT BRAKES LOOKED FINE. BOTH SETS OF REAR BRAKES WERE IN VERY BAD SHAPE ( ROTORS, AND PADS). ROTORS WERE PITTED AND SCORED WITH UNEVEN WEAR THAT WERE BEYOND REPAIR. 1 ROTOR WAS SCORED ON THE BACK SIDE WITH TWO CIRCULAR GOUGES SEVERAL MM DEEP. ACCORDING TO THE SERVICE ADVISOR THIS UNUSAL WEAR IS GENERALLY CAUSED BY CORROSION CAUSING THE CALIPERS NOT TO FUNCTION PROPERLY. IT APPEARED TO BE SOMETHING WRONG CAUSING UNEVEN, DAMAGE TO THE ROTORS. THE ENTIRE REAR BRAKES HAD TO BE REPLACED. NOT AT ALL EXPECTED FOR THIS AGE AND MILEAGE CAR. AFTER VOICING MY CONCERNS THE DEALER OFFERED ME A 10% DISCOUNT ON THE REPAIRS. THE WORST PART WAS THE VEHICLE WAS AT THE DEALERSHIP IN MAY OF 2015. AT THAT TIME NO SIGNIFICANT WEAR WAS DOCUMENTED. IN FACT THE REAR BRAKE LINING WAS DOCUMENTED AT 5MM OR GREATER. SINCE THE LAST SERVICE IN MAY THE VEHICLE HAS ONLY BEEN DRIVEN APPROXIMATELY 1200 MILES. THE VEHICLE IS DRIVEN ON LIGHT HIGHWAY AND CITY DRIVING. I ALSO OWN A 2013 F150 WITH 22,000 MILES AND HAVE NO SIGNS OF NEEDING BRAKES ANYTIME SOON. THERE ARE SEVERAL COMMENTS ON NHTSA , AUTOMOBILE, AND FORD'S OWNERS WEBSITES WITH SIMILAR SYMPTOMS. IN FACT A NHTSA COMPLAINT ID NUMBER: 10610434 DESCRIBED ALMOST AN IDENTICAL SET OF CIRCUMSTANCES.
Steering, Sep 16, 2015
POWER STEERING OF MY CAR SHUT OFF WHILE DRIVING. I WAS UNABLE TO TURN THE WHEEL EFFECTIVELY CAUSING AN ONCOMING MOTORIST TO SWERVE TO AVOID COLLISION.
Electrical system, Seats, Other or unspecified, Sep 11, 2015
FIRST AT ABOUT 42000 MILES IN OCTOBER 2012 THE DRIVER SEAT BECAME SO HOT IT CREATED 1ST DEGREE BURNS ON MY HUSBAND. THE SEAT HEATER WENT OUT SOON AFTER. NEEDS TO BE FIXED. THE SEAT COULD CAUSE A FIRE AT 55000 MILES THE DRIVER DOOR HANDLE BECAME UNLATCHED WITHIN THE DOOR AND STOPPED OPENING FROM THE INSIDE. WHAT IF I HAD A WRECK AND COULDN'T GET OUT? NEEDS TO BE RECALLED FOR THIS ISSUE. I'VE HEARD IT'S COMMON ON THE FUSIONS. THE FRONT DOOR SPEAKERS WENT OUT SOON AFTER ALL OF THIS. AT 90000 MILES THE PASSENGER SEAT HEATER WENT OUT. SAME BURNING HOT THING BUT THIS TIME NO ONE WAS BURNED. AT 95000 MILES THE SAFETY SYSTEM HAS NOW GONE OUT. IT FLASHES THAT THERE IS A PROBLEM WITH THE REAR PARK AID AND A FAULT WITH THE CROSS TRAFFIC SYSTEM. I'VE READ THAT THE REAR DRIVER SIDE SPEAKERS CAUSE THIS. THE FRONT DRIVER SIDE SPEAKERS WENT OUT 2 YRS AGO. MAYBE THESE ARE CONNECTED. IT SEEMS THE WHOLE CAR HAS PROBLEMS WITH FUSES AND ELECTRICAL WIRES EITHER BURNING OUT WAY TOO QUICKLY. MY VEHICLE IS A 2011 MANUFACTURED IN OCTOBER OF 2010
Structure, Sep 10, 2015
MY HANDLE ON MY DOOR WILL NOT OPEN FROM THE INSIDE. THIS IS A SAFETY HAZARD AS I HAVE A STICK SHIFT ON THE FLOOR. IF THERE WAS A FIRE BECAUSE OF AN ACCIDENT, OR I SLID INTO THE WATER ON HE ICY ROADS HERE IN WI. I WOULD HAVE NO WAY OF GETTING OUT OF MY CAR. WHAT I FIND REALLY ODD IS THAT THIS PROBLEM SEEMS TO BE SOMETHING MANY PEOPLE ARE DEALING WITH. AS THERE ARE SEVERAL SITES ON YOUTUBE AND OTHER PLACES ON LINE THAT SHOW YOU HOW TO REPARE THIS PROBLEM, AND NOT ONLY THAT, BUT THERE IS A SITE THAT SHOWS HOW TO BY PASS THE WHOLE DOOR PULL ISSUE ALL TOGETHER!! IF IT IS THAT WELL KNOWN, THERE MUST BE A RECALL TO HAVE THIS PROBLEM FIXED AND KEEP ALL OF THESE OWNERS WHO BY FORD VEHICLES IN "GOOD FAITH" PROTECTED!!!!
Fuel/propulsion system, Sep 7, 2015
DRIVING AT 60 MPH MY CAR SHUT OFF POWER AND SURGED. THROTTLE WAS NOT RESPONDING. HAD TO PULL OFF ONTO A SIDE ROAD AND SHUT THE ENGINE OFF. IT WOULD ONLY IDLE AT THAT TIME. AFTER CALLING FOR HELP WE FOUND THAT THE ENGINE RESTARTED AND DROVE OK. NO CHECK ENGINE LIGHT. DROVE IT HOME AND IT RAN OK FOR ABOUT 1 MONTH. NEXT TIME I WAS STARTING UP FROM A STOPLIGHT IN TRAFFIC AND THE THROTTLE WOULD NOT SPEED THE CAR UP. COASTED THROUGH TRAFFIC TO A SERVICE ROAD AND KILLED THE ENGINE (WAS AT IDLE) AND RESTARTED OK. THIRD OCCURRENCE WAS 2 DAYS LATER WHEN THE ENGINE STALLED SEVERAL TIMES BETWEEN SHOPPING CENTER AND HOME. WOULD RESTART OK BUT THROTTLE WOULD QUIT WORKING AGAIN. AFTER RESEARCHING ON THE INTERNET, WE ORDERED A REPLACEMENT THROTTLE BODY AND PUT IT ON OURSELVES RATHER THAN ATTEMPTING TO GET FORD DEALER TO DO SOME SORT OF EXTENSION OF WARRANTY REPAIR. NO RECALL HAD BEEN RECEIVED FOR THIS PROBLEM. VERY DANGEROUS SITUATION WHEN CAR LOSES POWER IN HEAVY TRAFFIC SO DID NOT WANT TO CONTINUE DRIVING SINCE THE PART WAS AVAILABLE AND EASY TO REPLACE. FORD SHOULD ISSUE A RECALL FOR THESE DEFECTIVE THROTTLE BODY PARTS.
Steering, Electrical system, Sep 4, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER ON AUGUST 20, 2015 TO COMPLETE THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT WAS NOT EXPERIENCING ANY FAILURES BEFORE THE RECALL WAS COMPLETED. WITHIN A WEEK, THE ADVANCED TRACK WARNING LIGHT ILLUMINATED AND THE VARIOUS GAUGES AND WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. AFTER THE SOFTWARE UPDATE, THE VEHICLE HAD A SUDDEN LOSS OF POWER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THERE WAS AN ELECTRICAL SHORT WITHIN THE MODULE CONNECTIONS ASSOCIATED WITH THE POWER STEERING. THE VEHICLE WAS AT THE DEALER FOR WEEKS AS THEY DIAGNOSED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. MA 10/25/15
Other or unspecified, Sep 1, 2015
FIRST MY PASSENGERS SIDE DOOR STOPPED LOCKING AND THE HANDLE ON THE INSIDE WOULD NOT CLOSE, THEN THE DRIVERS SIDE DOOR WOULD NOT OPEN FROM THE INSIDE. I AM NOT ROUGH ON MY DOOR HANDLES BECAUSE THEY ARE MADE OF PLASTIC AND I DON'T WANT TO BREAK THEM, BUT BOTH DOORS WITHIN A FEW DAYS OF EACH OTHER STOPPED WORKING FROM THE INSIDE. THIS IS DANGEROUS AND IT IS A KNOWN PROBLEM TO FORD THERE ARE ACTIVE RECALLS OUT ON OTHER FORD VEHICLES FOR THE SAME THING, BUT MY CAR ISN'T LISTED AS ONE OF THE RECALLS. THIS MATTER SHOULD BE INVESTIGATED FURTHER AND THE RECALL SHOULD INCLUDE ALL FORD DOOR HANDLES. WHAT WOULD HAVE HAPPENED IF MY PASSENGERS SIDE DOOR WOULD HAVE OPENED WHILE DRIVING?
Electrical system, Aug 31, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 65 MPH, THE VEHICLE JERKED, ALL THE INSTRUMENT PANEL LIGHTS ILLUMINATED, AND THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 126,000.
Steering, Aug 31, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT DISCOVERED THAT THE POWER STEERING ASSISTANCE FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.