2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Jun 4, 2015
VACATION IN GATLINBURG TN. DRIVING OUT OF GATLINBURG TRACTION LIGHT CAME ON WITH SERVICE POWER STEERING LIGHT CAME ON DROVE TO PLACE TO CHECK IT TURNED CAR OFF LOOKED UNDER HOOD COULD NOT SEE ANYTHING WRONG GOT BACK IN CRANKED CAR SERVICE STEERING NOW LIGHT CAME ON AND CAR WOULD NOT STEER CALLED TOW TRUCK CARRIED CAR TO LOCAL FORD DEALER IN SEVIERVILLE TN COST 1970.00 TO REPAIR PLUS HAD TO STAY EXTRA THREE DAYS
Steering, Jun 3, 2015
WHILE DRIVING HOME LAST EVENING THE POWER STEERING ON MY CAR QUIT WORKING AND I HAD DIFFICULTY CONTROLLING THE VEHICLE. THE INDICATOR LIGHT CAME ON STATING THAT THERE WAS A SYSTEM FAILURE IN REGARDS TO THE POWER STEERING. THIS MORNING WHEN I STARTED THE CAR THE POWER STEERING WAS ONCE AGAIN WORKING. I TOOK THE CAR TO THE FORD DEALERSHIP AND WAS TOLD THAT THERE HAS BEEN A RECENT RECALL ON THIS PARTICULAR PROBLEM, BUT A REPAIR WILL NOT BE AVAILABLE UNTIL JULY 13TH. I WAS ADVISED TO PICK THE CAR UP AND DRIVE IT WITH THE DEFECT UNTIL THE FIX BECAME AVAILABLE BECAUSE NOTHING CAN BE DONE AT THIS TIME. I FIND THIS TO BE DANGEROUS AND UNACCEPTABLE.
Engine, Jun 3, 2015
RECALL FOR TO CALIBRATE PCM TO CORRECT THROTTLE PROBLEM INEFFECTIVE. I CONTINUE TO HAVE A PROBLEM WITH THE SYMPTOMS, (DRAMATIC LOSS OF SPEED WHILE DRIVING) BUT NOW THE ACTUAL WRENCH SYMBOL DOESN'T APPEAR ON MY DASH ANYMORE. SO WHEN I SHOW UP AT FORD THEY SAY, "OH, WE NEED TO SEE AN ACTUAL CODE TO CORRECT THE PROBLEM." SO WHAT DID THE CALIBRATION DO? ELIMINATE THE CODING? NOW MY CAR IS JERKY AND HAS HALF THE GAS MILEAGE AFTER THE CALIBRATION. THE PROBLEM STILL EXISTS BUT THE OPTION TO GET THE THROTTLE REPLACED IS NEXT TO NONE. IN THE MEANTIME, IT IS WEARING ON OTHER PARTS AND LIKELY CAUSING OTHER PROBLEMS.
Power train, May 31, 2015
WHEN LEAVING FROM WORK, REVERSED OUT OF PARKING SPACE. THE CAR TOOK A BIT MORE PRESSING ON THE GAS TO ACCELERATE THAN NORMAL. WHEN PULLING OUT OF DRIVEWAY, THE RPM SHOT UP TO 4000 AND THE CAR DID NOT SHIFT INTO GEAR TO ACCELERATE. WHEN SHIFTING INTO SECOND GEAR IT WAS HARSH AND JERKY. WHEN APPROACHING A STOP SIGN, DOWN SHIFTING WAS JERKY. WHEN TRAFFIC MOVED FORWARD AND I PRESSED ON THE ACCELERATOR, THE CAR SHIFTED INTO REVERSE AND I QUICKLY HAD TO BRAKE. I COULD FEEL THAT SHIFTING FOR EVERY GEAR TOOK MORE RPM'S AND IT WAS VERY VIOLENT, DRIVING IS DANGEROUS AND I AM NOW SCARED TO DRIVE MY CAR. I AM HAVING IT TOWED TO DEALERSHIP TOMORROW TO TRY AND FIND OUT EXACTLY WHAT IS GOING ON AND HOW TO FIX IT.
Steering, Electronic stability control (ESC), May 31, 2015, crash
I WAS DRIVING ALONG A ROAD AT 50 MPH WHICH WAS THE SPEED LIMIT , ALL OF A SUDDEN I GET SIGNALS ON THE CAR THAT THERE IS A POWER STEERING MALFUNTION. THE WHEEL LOCKED UP AND I COULD NOT EVEN TURN IT TO GET MY CAR TO SAFETY. I HIT A SIGN DUE TO ME NOT BEING ABLE TO TURN MY VEHICLE, MY FOOT WAS JAMMED AND I WAS TOSSED INTO THE STEERING WHEEL
Steering, May 29, 2015
THE PROBLEM IS THAT THE POWER STEERING WILL STOP WORKING WITHOUT NOTICE. IT'S HAPPENED TO ME ONCE AND MY WIFE TWICE. THE FACT THAT THIS IS HER PRIMARY CAR AND SHE HAS KIDS IN THE CAR WITH HER IS VERY CONCERNING. WE WILL BE DRIVING ALONG AND ALL OF A SUDDEN THE POWER STEERING FAILS AND A WARNING MESSAGE COMES UP ON THE DASH. AFTER TURNING THE CAR OFF AND BACK ON AGAIN, THE POWER STEERING WORKS AGAIN. THIS IS THE THIRD TIME THIS HAS HAPPENED, THE FIRST TWO TIMES I CAN'T REMEMBER THE DATES. WHEN WE PURCHASED THIS CAR A LITTLE OVER A YEAR AGO, THE SALESMAN SAID THE REASON IT WAS TRADED IN WAS THE COUPLE HAD PROBLEMS WITH THE STEERING, BUT HE TRIED TO MAKE IT INTO A PROBLEM WITH THE OWNER AND NOT THE CAR. WE PURCHASED THIS CAR WAS PURCHASED FROM A FORD DEALER. I HAVE MADE AN APPOINTMENT WITH THE FORD DEALER I PURCHASED THE CAR FROM AND THEY WILL LOOK AT IT ON MONDAY. I HAVE BEEN DOING A LOT OF RESEARCH ON THIS, AND IT IS A VERY WIDESPREAD PROBLEM YET FORD HAS YET TO ISSUE A RECALL ON THIS PARTICULAR YEAR (I BELIEVE IT ISSUED A RECALL ON EARLIER MODEL YEAR FUSIONS). I'VE SEEN DIFFERING REPORTS ON WHAT FIXED THE PROBLEM, ANYWHERE FROM BAD ABS MODULES/SENSORS TO THE POWER STEERING RACK AND PINION, NONE OF WHICH WERE CHEAP AND/OR COVERED UNDER WARRANTIES. I'M AT A LOSS AT WHAT TO DO. WE PURCHASED THIS CAR FROM A FORD DEALER, THEY KNEW THERE WAS A PROBLEM WHEN WE PURCHASED IT (BECAUSE THAT'S WHY THE PREVIOUS OWNER TRADED IT IN), AND WHEN I TAKE IT IN TO HAVE THEM LOOK AT IT I CAN GUARANTEE IT'LL BE MONEY OUT OF MY POCKET TO FIX A PROBLEM THAT SHOULD BE ON FORD TO FIX.
Steering, May 27, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 34 MPH AND MAKING A RIGHT TURN, THE POWER STEERING WARNING LIGHTS ILLUMINATED AND THE POWER STEERING FAILED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS ISSUE. THE FAILURE MILEAGE WAS 88,000.
Power train, Engine, May 26, 2015
FORD FUSION 2011 ENGINE SURGED AND DROPPED SPEED AND RESULTING IN ME NEARLY BEING REAR ENDED BY VEHICLE BEHIND ME. ENGINE FELT AS IF THE TRANSMISSION HESITATED IN BETWEEN SHIFTING GEARS.
Steering, May 26, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "SERVICE POWER STEERING" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE STEERING GEAR WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Steering, May 25, 2015
POWER STEERING CUT OUT WHILE PULLING CAR OUT OF DRIVE WAY. FLASHED MESSAGES "SERVICE ADVANCETRAC" AND "POWER STEERING ASSIST FAULT." THIS HAS OCCURRED PREVIOUSLY AND USUALLY BEEN REMEDIED BY RESTARTING CAR. THIS TIME RESTARTING CAR DID NOT ACCOMPLISH ANYTHING.
Steering, May 23, 2015
I WAS BACKING OUT OF A PARKING SPOT AND THE POWER ASSIST FAILURE, LIGHT CAME ON. IT HAD HAPPEN BEFORE BUT WOULD CORRECT ITSELF IT THE CAR WAS RESTARTED. I HAD ATTEMPTED TO TAKE IT TO A MECHANIC BUT SINCE IT WOUUD NOT HAPPEN WHILE THERE THEY COULD NOT DIAGNOSE THE PROBLEM. I AM NOT LOOKING FORWARD TO THIS COSTLY REPAIR. FZORD PLEASE DO SOMETHING.
Steering, May 22, 2015
I WAS TRAVELING 45 MPH ON A DRY, 2 LANE, MACADAM ROAD NO SHOULDERS WHEN MY POWER STEERING WENT OUT. "ADVANCE TRAC" LIGHT ON, CHIMES & MESSAGE: "NO POWER ASSIST". I DROVE WITH NO POWER STEERING FOR 5 MILES,10 MPH TO A SAFE PLACE TO PARK. CAR OFF FOR OVER AN HOUR, STARTED & HAD POWER STEERING. SLOWLY DROVE 33 MILE HOME. FORD DEALER NEXT DAY: NO DEFINITE CODES, POWER STEERING NOW WORKING, COULD NEED A PSCM, THEY CALLED FORD ENGINEERS HOT LINE. WE WERE TOLD IT COULD BE A FLUKE, NEVER HAPPEN AGAIN; BEST TO DRIVE CAR IN WITH POWER STEERING NOT WORKING. REPAIR COST $1500. WE DID NOT REPAIR, KNOWING OTHERS HAD THIS PROBLEM EVEN AFTER REPAIRS. DIDN'T DRIVE CAR EXCEPT FOR SHORT, LOW-SPEED TRIPS. 5/1/15, NEEDED TO DRIVE THE TURNPIKE 65-70 MPH & REACHED DESTINATION WITH POWER STEERING, BUT 7 HRS LATER, WE STARTED THE CAR, "NO POWER ASSIST", NO POWER STEERING. I CALLED THE DEALERSHIP TO HAVE IT TOWED - TOLD THEM I WOULDN'T DRIVE WITHOUT POWER STEERING ON THE TURNPIKE. THEY SAID TO LET IT REST A BIT - WE DID, 20 MIN, AND IT WORKED. DROVE HOME; DID NOT DRIVE AGAIN UNTIL I TOOK IT TO THE DEALERSHIP AND TOLD THEM THEY COULD HAVE IT UNTIL IT DID IT TO THEM. WHICH IT DID EVENTUALLY. DEALERSHIP NOTES FROM 1ST SERVICE: "CAU IDS TESTED FAULT CODES U0100-20 C1963 -20 ABS LOST COMMUNICATION WITH". NOTES FROM 2ND SERVICE: "COR PCM C1277-20 C200D ROTATION ANGLE SENSOR CIRCUIT MALFUNCTION FAULT TRACED AND REPLACED POWER STEERING CONTROL MODULE STEERING GEAR ASSEMBLY PROGRAM AND VERIFIED REPAIRS." I HAD INFORMED SERVICE OF THE RECALL PENDING, AND THEY ASSURED ME, WE WOULD BE REIMBURSED IF RECALL DOES HAPPEN. NO PROBLEM WITH POWER STEERING SINCE 5/12/15 (REPAIR DATE) HOWEVER, THE WINDSHIELD WIPERS QUIT WORKING 5/18/15 AND DID NOT GO ON UNTIL NEXT DAY. I WONDER IF THIS IS ANOTHER 'GLITCH' & FEAR FOR WHAT WILL GLITCH OUT NEXT. IF I COULD, I WOULDN'T DRIVE THIS CAR, EVEN THOUGH IT HAD THE REPAIR.
Steering, May 21, 2015
INTERMITTENT LOSS OF POWER STEERING. INCIDENTS WERE BECOMING MORE FREQUENT. LAST INCIDENT WHILE CAR WAS IN MOTION. DEALER DIAGNOSED ELECTRICAL STEERING RACK FAILURE, $1780. ESCALATED FROM DEALER TO FORD DUE TO SAFETY ISSUE, FORD OFFERED SOME ASSISTANCE, STILL $1070. PARKED CAR AT HOME, ESCALATED TO FORD CUSTOMER CARE, AND GIVEN A CASE NUMBER. THIS IS A SAFETY CONCERN THAT MUST BE ADDRESSED! I CANNOT ALLOW MY LOVED ONES BEHIND THE WHEEL OF THIS VEHICLE. I'M SURE NO ONE AT THE FORD MOTOR COMPANY WOULD EITHER.
Power train, May 21, 2015
I PUT MY CAR A 2011 FORD FUSION IN DRIVE THE POWER STEERING FAILURE ASST LIGHT CAME ON & I LOST POWER STEERING. I AM A 109 LB FEMALE & IT TOOK EVERY BIT OF STRENGTH I HAD TO CONTROL MY CAR. I IMMEDIATELY TOOK IT TO THE LOCAL FORD DEALERSHIP & I SHUT IT OFF. WHEN I TURNED IT BACK ON THE LIGHT WAS OFF & MY STEERING WAS BACK. THIS IS THE FIRST INCIDENT I HAVE HAD. I HAVE OWNED THIS CAR FOR 11 MONTHS.
Steering, May 20, 2015
WITHIN A MONTH I HAD THE POWER STEERING ASSIST FAULT WARNING COME UP TWICE AND THE POWER STEERING GIVES OUT. I TOOK IT IN FOR SERVICE AND THEY DIAGNOSED IT WITH NEEDING A POWER STEERING GEAR ASSEMBLY. THE QUOTE FOR THE REPAIR WAS $1,630. I GOT THIS CAR WITH JUST 42,000 MILES ON IT AND I HAVE JUST PUT ONLY 8,000 MILES ON IT AND HAD TO GET THE THROTTLE BODY REPLACED UNDER RECALL BUT I CAN'T UNDERSTAND WHY THE POWER STEERING GEAR ASSEMBLY PART ISN'T CONSIDERED A RECALL SINCE IT CAN BE A HUGE SAFETY RISK! I'M VERY DISAPPOINTED WITH HOW FORD MOTOR COMPANY IS NOT TAKING ISSUE THIS SERIOUSLY!
Steering, May 19, 2015
A VERY DANGEROUS AND SURPRISING POWER STEERING FAILURE. THE POWER STEERING STOPS FUNCTIONING INTERMITTENTLY, WHICH CAN, FOR A SHORT PERIOD OF TIME (MAYBE A COUPLE OF MONTHS), BE CORRECTED BY RESTARTING THE CAR. SOON, THE FAILURE BECOMES A HARD FAULT AND CAN ONLY BE FIXED BY REPLACING THE WHOLE RACK, WHICH IS NOT CHEAP. BEWARE, THOSE INDIVIDUALS THAT DO NOT HAVE SUFFICIENT UPPER BODY STRENGTH WILL NOT BE ABLE TO CONTROL THE CAR IN A TURN. THIS INCLUDES MY TEENAGE DAUGHTER. I AM VERY UPSET THAT FORD IS NOT BEING ACCOUNTABLE NOR YET BEING HELD ACCOUNTABLE FOR THIS VERY HAZARDOUS CONDITION WHEN THERE IS CLEAR EVIDENCE THAT THEY HAVE BEEN USING FAULTY PARTS. NOTE, UNLIKE MOST CASES WITH A LACK OF POWER STEERING, IT DOES NOT SEEM TO REQUIRE LESS EFFORT WHEN AT HIGHER SPEEDS. THERE IS A PRETTY CONSISTENT AMOUNT OF EFFORT REQUIRED TO STEER THE VEHICLE REGARDLESS OF SPEED. THERE IS ALSO A NOTICEABLE WANDERING THE REQUIRES CONSTANT CORRECTION, BEST CHARACTERIZED AS "NEGATIVE STABILITY", WITH MINOR VARIATIONS IN THE ROAD SURFACE CHANGING THE STEERING ANGLE/POSITION.
Steering, May 19, 2015
DRIVER WAS ENTERING A TRAFFIC CIRCLE AND SUDDENLY LOST POWER STEERING FUNCTIONING. DRIVER WAS ABLE TO CONTINUE THROUGH TRAFFIC CIRCLE EXERTING GREATER FORCE ON THE STEERING WHEEL TO COMPLETE TURN IN TRAFFIC CIRCLE. IN CAR MESSAGE CAME ON REGARDING LOSS OF POWER STEERING. DRIVER IMMEDIATELY TURNED INTO A PARKING LOT AND TURNED OFF VEHICLE. AFTER WAITING A MINUTE OR TWO, RESTARTED THE VEHICLE AND WAS ABLE TO PROCEED WITH POWER STEERING APPARENTLY FUNCTIONING. TOOK TO DEALER AND WAS ADVISED THAT NEEDED NEW STEERING GEAR AS IT WAS FAILING.
Steering, May 18, 2015
THE FIRST TIME MY DAUGHTER AND I WAS BACKING OUT DRIVEWAY POWER STEERING WARNING CAME ON . I COULD NOT STEER MY CAR .I LIVE ON A VERY BUSY STREET MY NEIGHBOR CAME OUT AND PUSHED US BACK IN MY DRIVEWAY. NOW BARELY A YEAR LATER IT HAS GONE OUT AGAIN THIS TIME IN WAS DRIVING ON 31 W BYPASS AND BARELY MADE IT OFF ROAD. *TR
Steering, May 18, 2015
WHEN LEAVING THE PARKING LOT I LOST ALL STEERING AND HAD TO DRIVE HOME WITH OUT POWER STEERING WHICH MADE MY DRIVE VERY DANGEROUS CONSIDERING I HAD BOTH OF MY CHILDREN IN THE CAR
Steering, Electrical system, Other or unspecified, May 18, 2015
WENT TO TOWN AND PARKED THE CAR WENT IN TO THE STORE AND WHEN I STARTED TO LEAVE I NOTICED THAT THE POWER STEERING DIDN'T WORK. I DROVE THE CAR HOME WITH NO POWER STEERING. IT'S A GOOD THING THIS DIDN'T HAPPEN WHILE GOING THE SPEED LIMIT. THE DEALER SAID THAT THIS IS A COMMON PROBLEM MY QUESTION IS WHY HAS IT NOT BEEN RECALLED IF IT'S A COMMON PROBLEM.
Steering, May 17, 2015
WHILE DRIVING UNDER NORMAL CONDITIONS THE POWER STEERING SUDDENLY STOPPED WORKING. WARNING MESSAGE ON DASH SAYS "POWER STEERING ASSIST FAILURE". BARELY AVOIDED A CRASH DUE TO UNABLE TO STEER VEHICLE NORMALLY. I TOOK TO THE DEALER AND THEY CHARGED ME $250 TO TELL ME THEY COULD NOT IDENTIFY THE PROBLEM. THIS IS AN INTERMITTENT PROBLEM WHICH HAS REOCCURRED MORE THAN 10 TIMES SINCE AT SPEEDS BETWEEN 5 AND 65 MPH. IT HAPPENED AGAIN AT MY KIDS SCHOOL PARKING LOT AND I THOUGHT I WAS GOING TO HIT A PEDESTRIAN CHILD. IT HAS NOW STOPPED WORKING COMPLETELY AT 51,000 MILES. DEALER COULDN'T IDENTIFY THE PROBLEM BEFORE, FORTUNATELY NO ONE WAS HURT, YET. I FEAR THEY ARE GOING TO REPAIR WITH THE SAME DEFECT PRESENT MAKING THIS SAFETY HAZARD CONTINUE FOR THE LIFE OF THE VEHICLE. HOPEFULLY THERE ARE NO FATALITIES IN THE FUTURE BECAUSE NO ACTION OR RECALL WAS FORCED.
Steering, Electronic stability control (ESC), May 16, 2015
DRIVING DOWN THE HIGHWAY CAME UP TO A SLIGHT BEND AND WHEN I WENT TO TURN THE WHEEL I NOTICED THAT IT WAS HARD TO TURN. THINKING IT WAS TIRE GOING FLAT I WENT TO GET OFF THE HIGHWAY WHEN I WENT TO GET OFF ON THE EXIT THE STEERING WAS ALMOST IMPOSSIBLE TO TURN HAD TO SLAM ON THE BREAKS TO AVOID DRIVING OFF THE EXIT RAMP. WITH ALL THE OTHER COMPLAINTS ON HERE IT WOULD HAVE BEEN NICE TO KNOW THAT THIS COULD HAPPEN
Steering, May 16, 2015
AS I WAS MAKING A TURN MY POWER STERRING FAULT LIGHT CAME ON. THIS HAPPEN TO ME THREE TIMES . I CANNOT AFFORD TO PAY FOR THE REPAIR OR PART PLEASE HELP. I TOOK TO FORD AND COST IS 1800 TO FIX THE PROBLEM . MY CAR NEEDS A STEERING RACK.
Steering, Electronic stability control (ESC), May 16, 2015
STARTED MY CAR ON SATURDAY MORNING AT 9AM, PUT IT INTO REVERSE TO BACK OUT OF MY SPOT, WHEN THE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE-TRAC" ERRORS SHOWED ON THE DISPLAY. I PROMPTLY SHUT THE VEHICLE DOWN AND WAITED ONE MINUTE AND RESTARTED IT, THE ERRORS WERE STILL PRESENT. I AM CONTACTING THE LOCAL DEALERSHIP. THANKFULLY THIS DID NOT HAPPEN WHILE DRIVING ON THE INTERSTATE.
Steering, May 14, 2015
MY DAUGHTER WAS DRIVING AND AS SHE WENT TO TURN LEFT, THE POWER STEERING BECAME VERY HARD. SHE PULLED OVER BECAUSE SHE WAS UNABLE TO CONTINUE DRIVING.