2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Steering, Feb 22, 2015
NOT SURE OF THE EXACT DATE OF THE FIRST TIME THIS HAPPENED BUT I PUT IN THE CORRECT MONTH, HOWEVER THE SAME PROBLEM HAS HAPPENED AGAIN JUST FRIDAY FEB. 13, 2015 LESS THAN A YEAR FROM THE FIRST TIME IT HAPPENED. WHILE DRIVING DOWN THE ROAD THE POWER STEERING ON THE CAR JUST WENT OUT WITHOUT WARNING, THIS TIME THERE WAS ICE ON THE ROAD AND I HAD MY 8YR OLD CHILD ON THE CAR. I DID NOT HAVE TO PAY DUE TO THE CAR STILL BEING UNDER WARRANTY AND SEEING THAT IT HAS BEEN LESS THAN A YEAR BEING REPAIRED I HOPE IT IS STILL COVERED. THERE HAS TO BE A PROBLEM WITH THIS SYSTEM AND I HOPE FORD MOTOR COMPANY AND/OR THE MAKER OF THIS PART FIND A WAY TO FIX IT. I HAVE OWNED FORDS/MERCURYS MOST OF MY DRIVING LIFE AND NEVER HAD A SERIOUS PROBLEM LIKE THIS. *TR
Power train, Fuel/propulsion system, Feb 20, 2015
DRIVING DOWN INTERSTATE VEHICLE STOPPED RESPONDING. WRENCH LIGHT CAME ON, DIAGNOSED AS FAULTY THROTTLE BODY. *TR
Steering, Feb 19, 2015
AS I WAS PULLING INTO A GAS STATION TO GO INSIDE THE ADVANCETRAC AND STEERING PUMP IS LOW ALERT CAME ON. I PULLED INTO A PARKING SPOT AND GOT OUT. WHEN I CAME BACK OUT AND STARTED THE CARD I WAS NOT ABLE TO TURN MY WHEEL. IT WAS LOCKED. I HAD TRIED TO SHUT OFF ENGINE SO IT CAN RESET AND UNPLUG THE BATTERY AND CHECK THE FUSE. MY STEERING WHEEL STILL DID NOT MOVED. I HAD IT TOWED TO THE FORD DEALERSHIP AND THEY DID A DIAGNOSTIC ON IT AND IT IS THE STEERING GEAR AND LOWER CONTROL ARMS THAT ARE MALFUNCTIONING AND THEY ALSO SAID THE CONTROL BOARD MIGHT HAVE TO BE REPLACED. I WISH I HAD MORE TIME AHEAD WARNING THAN JUST 5 MINUTES BEFORE MY CAR BROKE DOWN. WHAT WOULD HAVE HAPPENED IF I WAS ON THE HIGHWAY AND COULD NOT TURN MY CAR. *TR
Electronic stability control (ESC), Feb 18, 2015
PULLED INTO THE GAS STATION AND MY SERVICE POWER STEERING NOW CAME ON AND SERVICE AUTOTRAC CAME ON AND I NOW HAVE NO POWER STEERING. CALLED FORD AND THEY ARE TELLING ME EITHER A GEAR BOX OR RACK AND PINION AND ESTIMATE BETWEEN 1500 AND 2000 FOR REPAIRS. *TR
Steering, Feb 18, 2015
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE CHECK POWER STEERING AND STABILITY TRACTION CONTROL WARNING LAMPS ILLUMINATED. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL LOCKED AND WAS UNABLE TO BE TURNED. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER WHO DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,200.
Steering, Feb 18, 2015
I PLACED MY CAR IN REVERSE AND BEGAN TO BACK UP. THE STEERING LOCKED UP AND THE MESSAGE CENTER INDICATED POWER STEERING ASSIST FAULT. I TURNED THE CAR OFF AND RE-STARTED AND THE STEERING WAS NORMAL. I DROVE A FEW HUNDRED FEET DOWN THE ROAD AND THE STEERING LOCKED UP AGAIN. THIS TIME IT REMAINED LOCKED. IT WAS NOT EASY, BUT I WAS ABLE TO DRIVE TO A NEAR BY FORD DEALER. THEY SAID THE RACK AND PINION STEERING WENT BAD AND NEEDED TO BE REPLACED. I COMPLAINED THAT I HAVE HEARD THERE IS A POTENTIAL RECALL FOR THIS DEFECT. THE SERVICE WRITER TOLD ME DON'T BELIEVE EVERYTHING YOU HEAR. THE OUT OF POCKET COST TO ME FOR REPAIR WAS $1,929.44. I HAVE BEEN A FORD OWNER MOST OF MY LIFE, BUT WILL NEVER BUY ANOTHER ONE UNLESS FORD MAKES GOOD ON THIS OBVIOUS DEFECT. *TR
Steering, Feb 17, 2015
POWER STEERING WENT OUT WHEN DRIVING. HAD IT FIXED TO THE AMOUNT OF 1300.00 REPLACED THE RACK AND PINION STEERING. SIX MONTHS LATER WHILE DRIVING AGAIN THE POWER STEERING FAILED AGAIN. REPLACED THE RACK AND PINION AGAIN. NOT EVEN TWO WEEKS LATER, AND NOT HAVING DRIVEN IT NO MORE THAN FIFTY MILES, THE POWER STEERING FAILED AGAIN. THIS IS A SERIOUS PROBLEM. *TR
Steering, Feb 16, 2015
FIRST THE ADVANCE TRACK WARNING LIGHT CAME ON AND SERVICE POWER STEERING. NO PROBLEMS THE NEXT MORNING MY HUSBAND DROVE THE CAR TO THE GROCERY STORE AND THE SERVICE POWER STEERING NOW CAME ACROSS THE SCREEN, WHICH THEN THE STEERING JUST WENT OUT WITHOUT WARNING. THANK GOD HE WAS DRIVING BECAUSE ITS NORMALLY THE CAR I DRIVE MAKING THIS A VERY DANGEROUS SITUATION. NOW FORD IS TELLING ME THEY WILL NOT HELP WITH SERVICING THE PROBLEM AND ITS 2100 TO FIX.
Steering, Feb 16, 2015
I GOT AN ERROR ON MY DASH WHILE DRIVING TO CHECK POWER STEERING, I IMMEDIATELY CONTACTED MY AUTHORIZED FORD DEALER TO TAKE IT IN AND HAVE IT CHECKED OUT. IT WAS 9:30 OR SO 2-14-2015, THEY INFORMED ME TO BRING IT IN AT 10:30 AM TO BE CHECKED, AND THIS WAS THE VERY FIRST TIME TO RECEIVE THE ERROR, UNFORTUNATELY I COULD NOT MAKE TO THE DEALER BECAUSE THE STEERING WENT COMPLETELY OUT BEFORE EVEN GETTING IT THERE. IT IS HOWEVER AT THE DEALER FOR REPAIRS BUT AT MY OWN EXPENSE DUE TO MY CAR NOT BEING ON THE SAID RECALL LIST AND NEEDS A STEERING GEAR REPLACEMENT. I FEEL THAT IT DOES NEED TO BE ON THE RECALL LIST DUE TO THE FACT THAT I AM HAVING THE EXACT SAME ISSUE AS THE PENDING RECALL, LUCKILY ME AND MY CHILDREN WERE NOT ON THE INTERSTATE AND THE STEERING GO COMPLETELY AND CRASH, FOR NEEDS TO BE HELD ACCOUNTABLE AND I FEEL THEY SHOULD PAY FOR THE COST OF MY REPAIRS DUE TO THEIR FAULTY MANUFACTURING. THIS IS A VERY SERIOUS ISSUE AND MY FAMILY'S LIFE COULD HAVE BEEN AT STAKE. WHEN CONTACTING FORD ALL THEY CAN CONCLUDE IS THAT THEY ARE SORRY , MY VEHICLE IS NOT ON THE LIST AND GOOD LUCK, SOMETHING NEEDS TO BE DONE AND JUSTICE NEEDS TO BE SERVED AND BY JUSTICE MEANING MY VEHICLE ADDED TO THE LIST OF RECALLS AND MY REPAIR COSTS COVERED THIS COULD HAVE BEEN A FATAL CASUALTY AND THESE MANUFACTURERS OF THE VEHICLES RESPONSE IS SORRY THAT'S NOT GOOD ENOUGH, ARE THEY GOING TO TELL SOMEONE'S FAMILY IF THEY HAD LOST THEIR LIVES SORRY FOR YOUR LOSS BUT YOUR VEHICLE IS NOT ON THE RECALL LIST WHEN CLEARLY IT IS THE EXACT ISSUE THAT THE RECALL IS FOR. *TR
Steering, Feb 16, 2015
WITHOUT WARNING MY POWER STEERING FAILED. WITH DIFFICULTY I DROVE TO THE NEAREST FORD DEALERSHIP A SHORT DISTANCE AWAY. THE SERVICE ADVISOR TOLD ME THAT THE SUSPENSION CONTROL ARMS HAD WORN OUT AND RESULTED IN FAILURE OF THE STEERING GEAR ASSEMBLY. I WAS ABLE TO RECOVER THE CONTROL ARMS, HOWEVER, THE STEERING GEAR ASSEMBLY HAD ALL READY BEEN RETURNED TO FORD FOR CORE RECOVERY. WHEN THIS OCCURRED I WAS TRAVELING ON A PAVED ROAD AND EXPERIENCED NO UNUSUAL NOISE OR VIBRATION PRIOR TO THE FAILURE. THE POWER STEERING WARNING LIGHT CAME ON AT THE TIME OF THE FAILURE. I WAS NOT STRONG ENOUGH TO STEER THE VEHICLE AFTER THE POWER STEERING FAILED UNLESS THE VEHICLE WAS IN FORWARD MOTION. I HAVE THE REPAIR DOCUMENTS TO SUPPORT MY COMPLAINT. MY CAR IS IN EXCELLENT CONDITION AND HAS BEEN WELL MAINTAINED. THIS FAILURE APPEARS PREMATURE. *TR
Steering, Feb 15, 2015
WHY IS GM RECALLING STEERING FAILURE PROBLEMS FOR THE SAME TYPE OF PROBLEM I HAVE BEEN EXPERIENCING WITH THE FORD FUSION 2011? I UNDERSTAND FORD RECALLED A COUPLE OTHER MODELS BUT HAS NOT ADDRESSED THE FUSION STEERING FAILURE AND MANY ARE AWARE OF THE FUSION STEERING LOSS PROBLEM. COMPLAINTS & LAWSUITS HAVE BEEN FILED BUT NOTHING IS BEING DONE. *TR
Steering, Feb 14, 2015
STARTED THE CAR TO GO HOME FROM WORK AND THE DASH LIGHTS INDICATED "POWER STEERING ASSIST FAULT" AND IT WOULD NOT LET ME TURN STEERING WHEEL. I TURNED THE CAR OFF, TURNED IT BACK ON AND IT SHOWED UP AGAIN WHILE I WAS GOING ABOUT 10MPH SO I HAD TO STOP, TURN OFF THE ENGINE AND START IT UP AGAIN. I WAS ABLE TO GO HOME BUT THIS SAME THING HAS HAPPENED MANY TIMES BEFORE. THIS MALFUNCTION IS INCREDIBLY UNSAFE AND I WOULD HATE FOR IT TO HAPPEN AT HIGH SPEEDS OR WITH MY WIFE DRIVING. *TR
Steering, Feb 11, 2015
I WAS DRIVING AND A DING SOUND WAS PRESENTED SO I LOOKED AT THE DASHBOARD AND IT SAID POWER STEERING NEEDED. SO AS I WAS PARKING AND GOT OUT GOT BACK IN MY CAR AND CRANKED IT UP IT SAID POWER STEERING SERVICE NEEDED NOW AND AS I TOOK OFF TO DRIVE IT WAS HARD TO STEER THE WHEEL. *TR
Air bags, Service brakes, Feb 10, 2015, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND CAUSING THE VEHICLE TO CRASH INTO A GATE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Steering, Feb 10, 2015
WHEN BACKING OUT OF THE DRIVE WAY ATTEMPTED TO TURN AND STEERING WAS VERY DIFFICULT AND STEERING ASSIST FAULT WAS DISPLAYED ON THE INSTRUMENT CLUSTER. I WAS ABLE TO GET THE CAR BACK IN THE GARAGE AND TURNED THE CAR OFF. ABOUT TWO HOURS LATER MY HUSBAND CAME HOME FROM WORK AND LOOKED AT THE FUSES, DIDN'T FIND ANYTHING WRONG. HE STARTED THE CAR AND THE ERROR WAS GONE. I USED THIS CAR TO GET MYSELF AND MY CHILDREN AROUND TOWN. I DO NOT TRUST THIS CAR TO GET US TO OUR DESTINATION SAFELY WITH THIS TYPE OF AN ERROR BEING ERRATIC. WE JUST BOUGHT THIS CAR, HOW CAN IT BE HAVING SUCH MAJOR PROBLEMS AT SUCH LOW MILEAGE? *TR
Steering, Feb 9, 2015
WHEN PUTTING CAR IN REVERSE, POWER STEERING ASSIST LIGHT FLASHES AND THERE IS NO POWER STEERING. WHEN I TURN IGNITION OFF, THEN RESTART, IT IS OK. THIS INCIDENT HAS HAPPENED APPROX 1 OUT OF EVERY 7 STARTS DURING THE PAST WEEK. *TR
Steering, Feb 7, 2015
POWER STEERING ASSIST WENT OFF RESULTING IN THE LOSS OF POWER STEERING. TURNED CAR OFF RESTARTED AND IT WORKED AGAIN. *JS
Latches/locks/linkages, Feb 5, 2015
DRIVER'S SIDE INTERIOR DOOR LATCH FAILED. CANNOT EXIT VEHICLE WITHOUT ROLLING DOWN POWER WINDOW AND OPENING EXTERIOR DOOR HANDLE OR CLIMBING OVER PASSENGER SEAT TO EXIT VEHICLE QUOTED PRICE OF $245.00 TO REPLACE AT DEALERSHIP. *TR
Steering, Feb 2, 2015
2011 FORD FUSION HAS HAD MULTIPLE OCCURRENCES AT LOW SPEED EITHER PARKING OR BACKING IN REVERSE WHERE STEERING LOCKS UP AND A WARNING LIGHT FOR ADVANCE TRAC COMES ON AS WELL AS A WARNING MESSAGE ABOUT "POWER STEERING FAILED ASSIST." ABILITY TO STEER BECOMES VERY DIFFICULT. VEHICLE HAS UNDER 28,000 MILES ON IT AND HAS ALWAYS BEEN MAINTAINED BY FORD DEALERSHIP. FORD DEALER SAYS WARRANTY HAS "TIMED OUT" AND THE REPAIRS WILL COST $1,900 AND ARE NOT COVERED BY ANY WARRANTY SUPPORT. DIAGNOSED PART BY FORD DEALERSHIP IS REPLACEMENT NEEDED OF THE ELECTRONIC RACK AND PINION. A CASE NUMBER AND COMPLAINT WAS ALSO DOCUMENTED TO FORD MOTOR COMPANY IN DECEMBER 2014. *TR
Steering, Jan 31, 2015
WHILE DRIVING DOWN MY STREET AT 15 MPH POWER STEERING WENT OUT AND RECEIVED WARNING OF "POWER STEERING ASSIST FAILURE" AND "SERVICE ADVANCETRAC." THERE WERE NO PRIOR ISSUES WITH THE STEERING AND THE VEHICLE IS DRIVEN DAILY. AFTER READING ALL OF THE COMPLAINTS I CAN NOT BELIEVE THAT A RECALL HAS NOT BEEN ISSUED BY FORD. THIS IS EXTREMELY DANGEROUS!! THIS IS MY FIRST FORD VEHICLE. PRIOR TO THIS I OWNED 8 TOYOTAS OVER THE YEARS. I WILL NOT PURCHASE ANOTHER FORD VEHICLE AFTER THIS EXPERIENCE. *TR
Steering, Jan 30, 2015
POWER STEERING WENT OUT WHILE EXITING THE FREEWAY AND ALMOST CAUSED AN ACCIDENT. HAS HAPPENED SEVERAL TIMES. *TR
Seats, Jan 29, 2015
THE DRIVER SIDE HEATED SEAT OVERHEATED AND BECOME SO HOT IT NEARLY BURNS THE DRIVER'S LEG . TO AVOID LEG BURN I HAVE TO TURN IT TO THE LOWEST HEAT SETTING. AFTER TWO WEEKS OF THIS, THE HEATED SEAT FAILED TO OPERATE. A MOMENT AFTER DEPRESSING THE HEATED SEAT BUTTON IT WOULD TURN OFF. I TOOK THE VEHICLE IN FOR SERVICE UPON WHICH IT WAS FOUND THE SEAT HEATING ELEMENT HAD A BURNT/BROKEN HEATING WIRE. THE FABRIC IT WAS WOVEN INTO WAS SEVERELY BURNT AND IT APPEARED A WONDER THE ENTIRE SEAT DID NOT CATCH FIRE AS RESULT. I HAVE KEPT THE BURNT HEATING ELEMENT ASSEMBLY IF ANYONE WISHES TO EXAMINE IT. *TR
Steering, Electronic stability control (ESC), Jan 29, 2015
TURNING CORNER TO PARK, LOSS OF POWER STEERING. SERVICE ADVANCETRAC LIGHT AND ALSO ANTI SLIP LIGHT CAME ON. I TOOK TO DEALER AND THEY JUST RESET CODES. WORKED FOR 3 DAYS ANDNTHEN TOTAL FAILURE OF ADVANCTRAC. SUBURBAN FORD NOW SAYS I NEED WHOLE NEW RACK AND PINION ASSEMBLY. LOOKS LIKE THIS IS A MAJOR ISSUE WITH UNITS. *TR
Steering, Jan 29, 2015
WHILE DRIVING ON 12/21/14, A SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING LIGHTS CAME ON. I WAS ABLE TO GET HOME BUT THE FOLLOWING MORNING HAD NO POWER STEERING WHATSOEVER. LEO KAYTES FORD IN WARWICK, NY PERFORMED A SOFTWARE UPDATE WHICH SEEMED TO CORRECT THE ISSUE BUT SAID I WOULD NEED TO REPLACE THE PS SYSTEM AT A PRICE OF $2200 IF IT OCCURRED AGAIN. ON 1/28, THE SAME WARNING LIGHTS CAME OVER AN HOUR FROM HOME ON A BUSY HIGHWAY. I WAS JUST BARELY ABLE TO GET HOME AND LOST ALL POWER STEERING ALTOGETHER AS SOON AS I TURNED MY CAR OFF. THIS IS AN EXTREMELY DANGEROUS SITUATION THAT SEEMS TO IMPACT FORD FUSIONS FROM 2010 TO 2012. FORD NEEDS TO ISSUE A RECALL. *TR
Air bags, Structure, Jan 27, 2015, crash
WHILE TRAVELING DOWN A CITY STREET AN ANIMAL RAN OUT IN FRONT OF ME. TRYING TO AVOID IT MY CAR STRUCK A LIGHT POST. NO AIRBAGS DEPLOYED. *TR