2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Engine, Sep 27, 2014
I WAS ON MY WAY TO THE FORD DEALERSHIP FOR WORK TO BE DONE ON MY VEHICLE. ONCE I GOT IN THE PARKING LOT I WAS DRIVING ABOUT 20 MPH, MY CAR JUST SHUT OFF BY IT SELF. I HAD TOLD THE MANAGER THAT I NEED TO GET MY CAR CHECKED OUT BECAUSE IT JUST SHUT OFF WHILE I WERE STILL DRIVING. THEY SAID THEY DID A DIAGNOSIS CHECK AND COULDN'T FIND ANYTHING AND THAT EVERYTHING IS OKAY. THIS CONCERNS ME BECAUSE WHAT IF I'M DRIVING IN TRAFFIC AND IT SHUTS OFF AGAIN. THIS COULD BE VERY DANGEROUS. PLEASE HELP!!!! *TR
Steering, Engine, Sep 27, 2014
THE FIRST TIME AN ALARM THAT SOUNDED LIKE MUSIC BEGAN PLAYING. IT PLAYED FOR AWHILE AND THEN THE CAR TURNED OFF. I WAS ABLE TO STOP THE CAR SAFELY. I RESTARTED IT AND IT WOULD NOT START. I TRIED AGAIN AFTER A FEW MINUTES AND THE CAR APPEARED TO WORK NORMALLY. THE SECOND TIME I WAS ON THE FREEWAY IN THE FAST LANE GOING 65 MPH. I HEARD THE MUSIC/ALARM PLAYING AGAIN, SO I BEGAN WORKING MY WAY TO THE SIDE. BEFORE I GOT TO THE SIDE OF THE ROAD, THE CAR LOCKED DOWN MY STEERING WHEEL. A WARNING LIGHT CAME ON, THAT SAID SOMETHING LIKE "SERVICE ADVANCETRAC". ONCE I GOT IT RESTARTED, IT DROVE NORMALLY AGAIN. LATER THAT DAY, I WAS UNABLE TO BACK OUT OF A PARKING SPACE BECAUSE THE STEERING WAS NOT WORKING. I TOOK IT TO THE DEALER. THE DEALER STATED THAT THE ENTIRE POWER STEERING SYSTEM HAS TO BE REPLACED FOR 2100 DOLLARS. THEY TOLD ME THEY WERE NOT GOING TO ADDRESS THE ISSUE THAT THE CAR TURNED OFF TWO DAYS EARLIER BECAUSE THE STEERING WAS THE CURRENT PROBLEM. I CONTACTED THE FORD COMPANY AND THEY OPENED A CASE ON MY CAR. I DO NOT KNOW THE OUTCOME OF THIS SITUATION YET. AFTER READING SEVERAL ACCOUNTS ON THE INTERNET, I WANT TO BE SURE TO REPORT THIS SAFETY PROBLEM AS IT COULD HAVE BEEN VERY DANGEROUS. *TR
Steering, Sep 27, 2014
I WAS APPROACHING AN INTERSECTION AND HAD JUST STEPPED ON THE BRAKES TO SLOW AND MERGE INTO A TURNING LANE WHEN THE WARNING LIGHTS AND SOUNDS STARTED, AND STEERING BECAME VERY DIFFICULT, AS IF POWER STEERING WAS GONE. IT WAS EXTREMELY DIFFICULT TO STEER THE CAR THROUGH THE TURN AND PULL OFF THE ROAD SAFELY. THERE WERE A LOT OF OTHER VEHICLES AROUND ME THAT NEEDED TO SWERVE OUT OF THE WAY. ONCE ON THE SIDE OF THE ROAD, I TURNED THE CAR OFF. ONCE I RESTARTED THE CAR, THE WARNING LIGHTS CLEARED AND I HAD NORMAL STEERING. A MONTH PRIOR, THE SAME THING HAPPENED WHILE BACKING OUT OF A PARKING SPACE. TURNING THE CAR OFF AN ON CLEARED THE PROBLEM THEN, TOO. WHEN THIS HAPPENED WHILE DRIVING, RESULTING IN A DANGEROUS SITUATION, WE TOOK THE CAR TO THE DEALER. THEY ADVISED THE POWER STEERING RACK NEEDED TO BE REPLACED, FOR A COST OF $1,700. THIS CAR WAS 2 MONTHS OUT OF WARRANTY. WE LIVE IN AN AREA WITH MANY WINDING ROADS, SO THIS PROBLEM IS A SERIOUS SAFETY CONCERN. IF THIS HAD OCCURRED WHILE DRIVING ON INTERSTATE OR ON A WINDING ROAD, I DON'T THINK I COULD CONTROL THE CAR TO KEEP FROM RUNNING INTO ONCOMING TRAFFIC OR OFF THE ROAD ENTIRELY. I PAID FOR THE REPAIR, AND AM SURPRISED TO NOW SEE LOTS OF OTHER COMPLAINTS ABOUT THIS ISSUE. *TR
Power train, Sep 26, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE WRENCH WARNING LIGHT ILLUMINATED AND THE SPEED DECREASED. THE CONTACT ALSO STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Power train, Sep 23, 2014
THE VEHICLE BEGAN SHIFTING ERRATICALLY WHEN SLOWING TO A STOP, WITH HIGHER THAN NORMAL RPM RANGE. AFTER GETTING BACK UP TO SPEED, THE TRANSMISSION MADE A LOUD NOISE AND FELT AS IF IT HAD FALLEN OUT FROM UNDER THE CAR. PROBLEM STILL EXISTS, AND NOW SHIFTING FROM SECOND TO THIRD GEAR, AND THIRD TO FOURTH GEAR ARE DELAYED AND SOME TIMES MAKE THE CAR FEEL LIKE IT MAY NOT SHIFT. AFTER SEEING THAT THERE HAVE BEEN MULTIPLE COMPLAINTS ABOUT THE PROBLEM, I BELIEVE THIS IS SOMETHING FORD NEEDS TO LOOK INTO FURTHER. *TR
Engine, Sep 22, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED WITHOUT WARNING AND THE WRENCH WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. THE VIN NUMBER WAS NOT AVAILABLE.
Electrical system, Vehicle speed control, Sep 20, 2014
THIS HAPPENED TO ME ON MULTIPLE OCCASIONS WHERE I WILL BE DRIVING AND MY CAR JUST LOOSES POWER AND THE THROTTLE WONT WORK. I HAVE BEEN LUCKY ENOUGH NOT TO HAVE BEEN IN AN ACCIDENT BUT HAVE ALMOST BEEN IN TWO BECAUSE OF THE PROBLEM. I HAVE TO PULL OVER AND SHUT THE CAR OFF FOR A COUPLE OF MINUTES BEFORE I CAN START IT BACK UP AND WHEN I TRY TO START IT BACK UP IT HAS A HARD TIME STARTING. *TR
Steering, Sep 19, 2014
I WAS DRIVING WITH MY CHILDREN IN THE CAR, AND THE POWER STEERING CUT OUT ON ME. FORTUNATELY, THERE WAS A SHOULDER TO PULL OFF ONTO AND NO CARS RIGHT BEHIND US. IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL AND VERY SCARY. THE POWER STEERING DID NOT RETURN, BUT I DID DRIVE IT DOWN THE ROAD TO A GARAGE WHERE I FOUND OUT THAT THE STEERING RACK WOULD NEED TO BE REPLACED AND THAT THIS IS A KNOWN ISSUE TO FORD, BUT THAT NO RECALL HAD BEEN ISSUED FOR MY VEHICLE. *TR
Steering, Sep 15, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THERE WAS A LOSS OF POWER STEERING AND THE WARNING INDICATORS WERE ILLUMINATED. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD WHERE THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE PROBLEM HAS RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Vehicle speed control, Engine, Sep 14, 2014
HAD CRUISE SET AT 55MPH AND LOST ALL POWER. THE WRENCH LIGHT CAME UP ON THE DASH AND COULD NOT ACCELERATE. HAD TO PULL OVER TO THE SIDE OF THE BUSY HIGHWAY. RESTARTED THE CAR AND IT SEEMED NORMAL. THE CAR HAS DONE THIS MULTIPLE MORE TIMES SINCE THE INCIDENT YESTERDAY. IT IS NOW DOING IT EVERY TIME WE DRIVE. IT IS EXTREMELY DANGEROUS TO LOSE POWER IN YOUR CAR ON A BUSY HIGHWAY! THIS PROBLEM NEEDS ADDRESSED. FROM WHAT I READ ONLINE THERE ARE MANY PEOPLE THAT HAVE/HAD THE SAME PROBLEM! *TR
Steering, Sep 12, 2014
I WAS TURNING A CORNER AFTER THE EXTREMELY HEAVY RAIN IN DETROIT, MI ON THE 11TH OF AUGUST AND ALL OF A SUDDEN THESE WARNING LIGHTS AND BELLS CAME ON SAYING SERVICE TRAC ASSIST/POWER STEERING ASSIST FAULT AND THEN THE STEERING JUST STOPPED. I STRUGGLED TO GET IT HOME WITH THE EXTREME INABILITY TO STEER. LUCKILY NO ONE WAS NEAR ME SO I COULD SWING OUT AS WIDE AS NECESSARY TO TURN WITHOUT COLLIDING WITH ANOTHER CAR. I BOUGHT THIS CAR USED IN NOVEMBER OF 2013. THIS IS JUST UNACCEPTABLE. HAD I KNOWN ABOUT THIS ISSUE, I NEVER WOULD HAVE PURCHASED THIS CAR. MY POWERTRAIN WARRANT SHOULD COVER IT, SINCE I'M UNDER 60,000 MILES, BUT FORD SAYS IF IT'S DAMAGED BY WATER, THEN WARRANTY IS NOT ENGAGED. THIS NEEDS TO BE RECALLED. THEY HAVE RECALLED THE SUV'S WITH THIS ISSUE, RECALL THE FUSIONS. *TR
Vehicle speed control, Fuel/propulsion system, Sep 10, 2014
MY VEHICLE STOPPED IN THE MIDDLE OF TRAFFIC (SEVERAL TIMES), WHILE DRIVING 25 MPH. IT STOPPED WITH NO PRE WARNING SIGNS. THE CAR IS ONLY 3 YEARS OLD AND I ONLY PURCHASED IT LESS THAN FOUR MONTHS AGO. THIS IS VERY DISHEARTENING! *TR
Steering, Sep 10, 2014
SUDDEN LOSS OF POWER STEERING. MESSAGES SHOW POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC. ADVANTRAC LED IS LIT ON CONSOLE. THIS IS AN INTERMITTENT PROBLEM THAT STARTED ON 10/23/2013 AT 69,000 MILES UNTIL IT FINALLY FAILED COMPLETELY ON 7/14/2014 AT 86,700 MILES. BETWEEN OCTOBER, 2013 AND JULY, 2014, IT COULD FAIL AT ANY MOMENT AT ANY SPEED. THERE WERE APPROXIMATELY 30 INSTANCES OF POWER STEERING LOSS DURING THIS TIME. I FOUND OUT THAT THE PROBLEM WOULD GO AWAY WHEN I STOPPED THE CAR, TURNED IT OFF, AND RESTARTED. IT WOULD CLEAR THE MESSAGES AND THE POWER STEERING WOULD WORK FINE UNTIL THE NEXT INCIDENT. MY FORD DEALER STATED THAT THEY COULDN'T FIX IT UNTIL THEY GOT THE FAULT CODE. I WOULD HAVE TO BRING IN WHEN IT WAS IN THE FAILED STATE. NEEDLESS TO SAY, IT DIDN'T CONVENIENTLY FAIL WHEN I WAS NEAR MY FORD DEALER DURING BUSINESS HOURS. THIS IS A SERIOUS SAFETY ISSUE THAT MANY OTHER FORD FUSION DRIVERS HAVE EXPERIENCED. IT WAS VERY STRESSFUL DRIVING THE CAR WITHOUT POWER STEERING. THE CODE FAULT IS C200D. THE STEERING RACK (AE5Z*3504*CE) NEEDED TO BE REPLACED TO FIX THE PROBLEM. I HAD TO PAY FOR THE REPAIR. MY FORD DEALER PROVIDED SOME REIMBURSEMENT, BUT I THINK THIS SHOULD HAVE BEEN A RECALL TO COVER ALL COSTS BECAUSE IT WAS A KNOWN A SAFETY ISSUE. THERE IS A RECALL FOR SUDDEN LOSS OF POWER STEERING ON EXPLORER AND ESCAPE, BUT NOT FUSION. WHY NOT? IT'S OKAY FOR FUSION OWNERS TO DRIVE WITH AN INCREASE RISK OF CRASHING, BUT NOT EXPLORER OR ESCAPE OWNERS? THE CAR IS AWFUL TO DRIVE WITHOUT POWER STEERING ESPECIALLY AT LOW SPEEDS. *TR
Engine, Sep 8, 2014
DRIVING AT 35-40 MPH, APPROACHING A HILL TO GO UP, ENGINE STOPPED. ELECTRICAL WAS FINE; POWER STEERING CONTINUED TO WORK, BUT ENGINE WOULD NOT WORK. WRENCH LIGHT CAME ON DASHBOARD. COASTED TO NEARBY STREET, PULLED TO SIDE, AND STOPPED. TURNED OFF CAR BUT KEPT KEY IN IGNITION. TRIED TO START CAR BUT CAR MADE UNUSUAL NOISE, SO I TURNED IT OFF. (NOT CLICKING NOISE LIKE BAD ALTERNATOR MAKES; IT WAS A NOISE I'D NEVER HEARD BEFORE.) PULLED KEY OUT OF IGNITION, WAITED A FEW SECONDS, PUT KEY IN AGAIN, AND CAR STARTED AS NORMAL. DROVE THE REST OF THE WAY HOME AS NORMAL (ONLY ONE MILE). HAVE NOT TRIED TO DRIVE ANYWHERE AGAIN FOR THE DAY. *TR
Steering, Power train, Sep 5, 2014
WHILE TRAVELING ON A HIGHWAY AT APPROXIMATELY 65 MPH, MY POWER STEERING WENT OUT, AND A POWER STEERING FAULT MESSAGE CAME ON. I HAD A REAL HARD TIME GETTING OVER TO THE EMERGENCY LANE AS THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO TURN. THIS CAUSED ME TO ALMOST GET HIT BY INCOMING TRAFFIC WHILE ATTEMPTING TO CHANGE LANES OR EVEN KEEP THE VEHICLE STRAIGHT, HAD THIS HAPPEN WHILE MAKING A TURN AND ACCIDENT WOULD HAVE ENSUED FOR SURE. ONCE I MADE IT TO THE EMERGENCY LANE, I TURNED THE CAR OFF AND BACK ON AND THE PROBLEM WENT AWAY. AS I LOOK ON THE WEB THIS IS A VERY COMMON PROBLEM WITH FORD FUSIONS, WHY ISN'T THERE A RECALL? *TR
Steering, Sep 4, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Steering, Sep 3, 2014
I WAS ON THE INTERSTATE DRIVING MY 2011 FORD FUSION AWD 3.0L AT 75 MPH WHEN SUDDENLY I LOST POWER STEERING. A WARNING ICON APPEARED ON MY DASH IN ADDITION TO A MESSAGE READING: "SERVICE ADVANCED TRAC & SERVICE POWER STEERING. I HAD THIS OCCUR THREE TIMES PREVIOUSLY AT LOW SPEEDS IN PARKING LOTS, BUT NEVER AT SUCH HIGH SPEEDS. I SAFELY EXITED THE INTERSTATE, CAME TO STOP, TURNED MY ENGINE OFF, AND RESTARTED MY CAR. THE WARNING MESSAGE DISAPPEARED AND I REGAINED POWER STEERING. I THEN WENT BACK ONTO THE INTERSTATE UP TO 65 MPH WHEN THE ISSUE HAPPENED AGAIN. I WAS ABLE TO CAREFULLY DRIVE HOME THE REST OF THE WAY WITHOUT POWER STEERING WHICH TOOK A SIGNIFICANT AMOUNT OF EFFORT TO TURN THE STEERING WHEEL. I TOOK THE CAR IT INTO THE DEALER THE NEXT DAY. THEY DIAGNOSED IT AS AN "INTERNAL MOTOR FAULT IN STEERING RACK". THEY HAD TO REPLACE THE STEERING RACK AND GEAR ASSEMBLY AND DO A WHEEL REALIGNMENT. TOTAL COST OF REPAIR WAS $1700. I WAS FORTUNATE TO NOT BE INVOLVED IN AN ACCIDENT WHEN SUDDENLY LOSING POWER STEERING ON THE EXPRESSWAY. FORD NEEDS TO FURTHER INVESTIGATE THIS AND REPAIR IT ACROSS ALL VEHICLES AFFECTED BEFORE SOMEONE GETS SERIOUSLY INJURED. *TR
Steering, Sep 3, 2014
MY WIFE WAS DRIVING ARE 2011 FORD FUSION THE OTHER DAY ON HER WAY BACK FROM A TRIP. NOTE WE JUST PURCHASED THIS CAR 35 DAYS AGO ROUGHLY. THE FUSION HAD 30,XXX MILES ON IT WHEN PURCHASED AND THE TIME OF THE INCIDENT WHEN THE POWER STEERING FAILED WAS 31,XXX MILES WE HAD NOT PUT MORE THEN 1000 MILES ON THIS CAR SINCE WE BOUGHT IT. THE WIFE WAS DRIVING THROUGH A CONSTRUCTION ZONE ON HER WAY HOME. SHE WAS A LITTLE MORE THEN A 100 MILES AWAY FROM ARE HOME. SHE WAS ON THE INTERSTATE WHEN SHE SUDDENLY REALIZED THE POWER STEERING LIGHT CAME ON SAYING IT NEEDED TO BE SERVICED. SHE WAS DRIVING IN SINGLE LANE OF TRAFFIC IN A 65 MPH ZONE BECAUSE OF THE CONSTRUCTION. LUCKILY THE POWER STEERING HELD UP LONG ENOUGH FOR HER TO GET OFF AT THE NEAREST EXIT OF THE INSTATE BEFORE IT FAILED COMPLETE IN THE PARKING LOT OF A GAS STATION. THINGS LIKE THIS ARE NO JOKE AND I CAN NOT BELIEVE FORD ISN'T DOING ANYTHING ABOUT THIS. I'M THANKFUL MY WIFE WAS NOT HURT OR ANYONE ELSE LIKE ON COMING TRAFFIC OR A CONSTRUCTION WORKER. BUT I'M VERY VERY ANGER AND HOPE FORD WAKES UP AND RECALLS THIS STEERING ISSUE BEFORE ITS TO LATE FOR SOME UNLUCKY PERSON!! THIS SHOULD NOT BE HAPPENING ON ANY CAR LET ALONE CLOSE TO BRAND NEW CARS WITH LESS THEN 100K ON THEM. I HAVE OWNED AND DROVE MANY FORD VEHICLES IN MY LIFE BUT I DON'T KNOW IF I WILL EVER BUY ANOTHER FORD CAR BECAUSE OF THIS CLEAR SAFETY ISSUE. MY WIFE IS FAIRLY STRONG AND SHE COULD BARELY MOVE THE CAR STEERING WHEEL AFTER IT LOST POWER TO THE WHEEL AND I EVEN MOVED THE CAR SO IT COULD BE TOWED AND I STRUGGLED TO TURN THE WHEEL I COULD NOT IMAGINE IF THE POWER STEERING WENT OUT AND I WAS NOT READY I WOULD PROBABLY LOSE CONTROL IF I WAS ON THE INTERSTATE OR IN CLOSE TRAFFIC LET ALONE TRYING TO MAKE A HARD TURN IN A CORNER. I HOPE EVER ONE THE BEST OF LUCK WITH THIS AS I KNOW I'M NOT ALONE AND PLEASE FILL OUT THE REPORT TO GET THIS RECALLED. THANKS!! *TR
Steering, Sep 2, 2014
I WAS DRIVING DOWN THE ROAD TO GET TO WORK AND A ICON POPPED UP ON MY DASH IN ADDITION TO A COUPLE MESSAGES APPEARING WHERE MY ODOMETER READING TYPICALLY IS. THE MESSAGES READ : "SERVICE ADVANCED TRAC & SERVICE POWERSTEERING." THERE SEEMED TO BE NO DIFFERENCE IN THE CONTROL AND HANDLING OF MY CAR UNTIL I WENT TO PARALLEL PARK (MY STEERING FELT STIFF) SO I CONTINUED ONTO MY APPOINTMENT. AFTER RETURNING TO MY CAR AND TURNING IT BACK ON THE ICON WAS BACK AND THE MESSAGES RETURNED WITH THE ADDITION OF SAY "NOW" AFTER THE INITIAL MESSAGES. MY DRIVING EXPERIENCE HOWEVER WAS DIFFICULT. MY POWER STEERING WAS NOT WORKING AND I HAD TO EXERT A SIGNIFICANT AMOUNT OF EFFORT TO TURN THE STEERING WHEEL. IT ALSO FELT AS IF MY TURNING RADIUS WAS MUCH WIDER TO TURN CORNERS. MY DEALERSHIP CHECKED MY CAR AND GAVE ME AN ESTIMATE JUST UNDER $2000 TO REPAIR THE ISSUE INCLUDING THE INITIAL DIAGNOSIS OF THE ISSUE. THE REPORT INDICATED THAT THE "MODULE ON THE STEERING RACK" WAS AT FAULT, BUT TO REPAIR THAT WOULD REQUIRE THE REPLACEMENT OF THE WHOLE STEERING RACK. *TR
Exterior lighting, Aug 30, 2014
ALL REAR LIGHT BULBS HAVE BEEN MELTED INTO SOCKET AFTER BEING REPLACED 3 MONTHS AGO. NOW NEW SO LET'S HAVE TO BE PURCHASED. A FIRE COULD'VE EASILY STARTED FROM THIS. WHAT DEFECT DOES 2011 FORD FUSIONS HAVE THAT CAUSE THIS TO HAPPEN. *TR
Steering, Aug 28, 2014
I WAS DRIVING TO WORK ON INTERSTATE-87 NORTH IN NEW YORK WITH NORMAL DRIVING CONDITIONS WHEN, ALL OF A SUDDEN, THE POWER STEERING LIGHT ON MY 2011 FORD FUSION CAME ON THE DASH INFORMING ME OF A POWER STEERING FAILURE. AT THE TIME, I WAS DRIVING IN THE LEFT HAND LANE OF THE THREE-LANE HIGHWAY AND WAS HAD TO NAVIGATE MY WAY ACROSS TWO LANES OF BUSY HIGHWAY TRAFFIC TO PULL ONTO THE SHOULDER. WITH MY HAZARD LIGHTS ON, I HAD TO FIGHT THE STIFF STEERING WHEEL TO GET TO THE SHOULDER. I PUT MY CAR IN PARK, TURNED THE CAR OFF, AND TURNED THE CAR BACK ON. THE ISSUE WENT AWAY AND I DROVE THE REST OF THE WAY TO WORK. I HAVE OWNED THIS CAR FOR ALMOST 2 YEARS AND HAD NOT HAD AN INCIDENT UNTIL JULY 2014. TWO TIMES PRIOR TO THIS STEERING FAILURE, THE ELECTRONIC POWER STEERING FAILED IN MY DRIVEWAY AS I SHIFTED THE CAR INTO REVERSE TO PULL OUT OF THE DRIVEWAY. THIS TRIP COULD HAVE EASILY TURNED INTO A SERIOUS ACCIDENT FOR MYSELF AND THOSE DRIVING AROUND ME. *TR
Power train, Aug 28, 2014
VEHICLE STALLED IN TRAFFIC. RESTARTED AFTER SEVERAL ATTEMPTS AND WOULD NOT IDLE. VEHICLE RAN VERY ROUGH. VEHICLE WAS TOWED TO A LOCAL GARAGE AND THE THROTTLE BODY WAS DIAGNOSED AS THE PROBLEM. CODES (P2119, P2111) CAME UP IN DIAGNOSTIC TESTS. ALSO THROTTLE POSITION SENSOR IN THROTTLE BODY ASSEMBLY HAS INTERNAL FAILURE. *TR
Steering, Aug 27, 2014
I WAS TAKING OFF FROM MY PARENTS FRONT YARD WHEN I RECEIVED A MESSAGE STATING ADVANCTRAC POWER STEERING FAILURE THE FIRST TIME. I THEN WAS ON THE ROAD DRIVING AROUND 50 MPH WHEN I RECEIVED THE SAME MESSAGE ON AUGUST 10 2014 THEN AGAIN IT OCCURRED WHILE DRIVING 5 MPH IN A PARKING LOT AND TURNING I RECEIVED THE SAME MESSAGE AGAIN ADVANCTRAC POWER STEERING FAILURE IN READING ONLINE I AM NOT THE ONLY PERSON TO ENCOUNTER THIS PROBLEM AND I FEEL THIS IS A MANUFACTURER ISSUE AS ITS NOT ONLY ME. PLEASE ADVISE THANK YOU! *TR
Steering, Aug 27, 2014
UPON TRAVELING AT SLOW SPEED STEERING COMPLETELY FAILED--NO POWER ASSIST. COULD NOT TURN--VERY DANGEROUS ALMOST HAD NEAR COLLISION. SHUT DOWN CAR AND WAITED 10 MINUTES. STARTED UP AND RAN OK. IF THIS WAS AT HIGHWAY SPEED I COULD HAVE BEEN KILLED. *TR
Steering, Aug 27, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT NO PARTICULAR SPEED, THE VEHICLE LOST POWER STEERING AND THE POWER STEERING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT A NEW POWER STEERING RACK WAS NEEDED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.