2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints
2,786 reports, newest first.
Power train, Aug 2, 2014
WHEN DRIVING THE CAR,IT WANTS TO COME TO A STOP,AND IT GOES INTO NEUTRAL. IT JERKS YOU BAD. IT DOESN'T MATTER THE SPEED. I COULD BE GOING 25MPH OR 55MPH OR 70MPH. ITS A HAZARD TO BE DRIVING. TOOK IT BACK ABOUT 2WEEKS AT FORD DEALER THEY SAID COULDN'T FIND ANYTHING WRONG. HAD WARRANTY AT THAT TIME.I CALL TOLD THEM I DIDN'T WANT THE CAR ANYMORE BUT THEY WOULDN'T HELP ME. I HAVE HAD THE CAR FOR ALMOST A YEAR AND HAVE TROUBLE WITH IT ALL THE TIME. *TR
Steering, Electrical system, Aug 2, 2014
MY DAUGHTER WAS DRIVING MY CAR AND ALL OF A SUDDEN POWER STEERING AND ADVANCE TRAC SYSTEM LIGHT DISPLAYS ON THE DASH, CUT THE CAR OFF AND RESTARTED NO CHANGE. WITH ALL THESE COMPLAINTS I PRAY THAT FOR DO SOMETHING ABOUT THIS, NOW MY CAR IS OUTSIDE IN THE PARKING LOT, NOT SURE IF IM GOING TO BE ABLE TO PAY TO GET IT FIX BC I WAS JUST LAID OFF MY JOB. *TR
Steering, Power train, Aug 1, 2014
MY POWER STEERING IN MY VEHICLE HAS BEEN GOING OUT WHILE I DRIVE. (VERY SCARY) IT HAS HAPPENED APPROXIMATELY 4-5 TIMES. I READ THE MANUAL AND IT SAID IF "ASSIST FAILURE" COMES ON, TURN OFF THE ENGINE AND LET IT SIT FOR 10 SECONDS, THEN TURN VEHICLE ON TO RESET. THE FIRST 4-5 TIMES IT DID RESET AFTER DOING SO. THIS VERY LAST TIME, THE VEHICLE NO LONGER WAS RESETTING. IT REMAINS IN MY DRIVEWAY BECAUSE THE "ASSIST FAILURE" STAYS ON WITH NO POWER STEERING. I CALLED THE DEALERSHIP AND THE GENTLEMAN THAT I SPOKE WITH MENTIONED THAT THE 2010 HAS A RECALL OUT FOR THAT ISSUE BUT NOT YET THE 2011. I AM VERY UPSET THAT I DID NOT GET ANY ASSISTANCE WITH THIS MATTER DUE TO THE PROBLEM NOT BEING MY FAULT. *TR
Electrical system, Vehicle speed control, Engine, Aug 1, 2014
AFTER STOPPING AT A STOP SIGN, WHEN I PUSHED THE ACCELERATOR, THE VEHICLE JERKED AND WOULD NOT ACCELERATE PAST THE IDLE DRIVE SPEED; A WRENCH LIGHT DISPLAYED ON THE DASH; I SLOWLY MANEUVERED INTO A PARKING LOT. AFTER RESTARTING THE VEHICLE, I MANAGED TO GET HOME AND DRIVE THE CAR FOR SEVERAL DAYS WITHOUT ISSUE. A QUICK INTERNET SEARCH LED ME TO SUSPECT THE THROTTLE BODY. ON ABOUT JULY 29TH, THE SAME THING HAPPENED. I PULLED TO THE SIDE OF THE PARKING LOT THAT I WAS IN AND RESTARTED THE VEHICLE. ON THE MORNING OF JULY 31ST, AS I PUT IT IN PARK AT MY PLACE OF EMPLOYMENT, THE VEHICLE STALLED (THE ENGINE STOPPED AND RPM DISPLAY SHOWED 0) AND THE BATTERY LIGHT AND OIL LAMP LIGHT DISPLAYED. THE VEHICLE STARTED RIGHT BACK UP. UPON LEAVING MY PLACE OF EMPLOYMENT, THE VEHICLE STALLED FOUR ADDITIONAL TIMES WITHIN THE 9 MILES BETWEEN WORK AND THE NEAREST AUTO PARTS STORE. THE EMPLOYEE STATED THAT THE AFFECTED PART WAS THE "THROTTLE BODY" JUST AS I HAD FOUND BEFORE. *TR
Structure, Aug 1, 2014
TRYING TO EXIT THE CAR, THE DOOR HANDLE SNAPPED BACK WHILE OPENING. AFTER TRYING TO OPEN AGAIN THE DOOR LATCH IS NO LONGER CONNECTED TO THE OPENING MECHANISM. I CAN NO LONGER OPEN MY DOOR FROM THE INSIDE WHICH WOULD INHIBIT MY EXIT IN AN EMERGENCY. *TR
Steering, Aug 1, 2014
DRIVING DOWN THE ROAD, AND THE CHECK POWER STEERING LIGHT CAME ON, AND SERVICE ADVANCETRAC ALSO. POWER STEERING THEN QUIT WORKING COMPLETELY. *TR
Steering, Jul 31, 2014
FIRST TIME IT HAPPENED I WAS DRIVING THROUGH A PARKING LOT TO THE EXIT AND MY CAR'S STEERING SUDDENLY BECAME VERY TIGHT - I COULD NOT STEER IT, THE WARNING CHIMES TURNED ON, AND A WARNING STATEMENT APPEARED ON MY DASHBOARD REGARDING MY POWER STEERING. I STOPPED THE CAR. TURNED IT OFF AND THEN TURNED IT ON AND IT RETURNED TO NORMAL. SECOND TIME I WAS BACKING OUT OF A PARKING SPOT AND THE SAME THING HAPPENED THE STEER SUDDENLY BECAME VERY TIGHT - I COULD NOT STEER IT, THE WARNING CHIMES TURNED ON, AND A WARNING STATEMENT APPEARED ON MY DASHBOARD REGARDING MY POWER STEERING. I TURNED THE CAR OFF AND THEN BACK ON AND IT WENT AWAY. I TOOK THE CAR TO THE FORD DEALERSHIP THAT I PURCHASED IT FROM THEY DIAGNOSED THE CAR AND TOLD ME MY STEERING GEAR ASSEMBLY NEEDED REPLACED. SINCE THIS IS A SAFETY ISSUE AND I WAS AFRAID IT WOULD HAPPEN AT HIGHER SPEEDS I REPAIRED THE CAR (I WAS NO LONGER UNDER WARRANTY). I GOOGLED THIS ISSUE AND IT APPEARS THIS IS HAPPENING A LOT TO OTHERS. *TR
Steering, Electrical system, Jul 30, 2014
MY 16 TEEN YEAR OLD SON WAS DRIVING, HE IS ONLY ON A LEARNERS PERMIT WHEN THE LIGHTS AND CHIMES WENT OFF AND HE LOST POWER STEERING. IT TOOK ME AND HIM TO PULL IT OFF THE ROAD. THANK GOD HE WAS ON A STRAIGHT AWAY! SHUT THE CAR OFF AND IT RESET. NEXT DAY I AM DRIVING 50 MPH WHEN I LOOSE POWER STEERING I MANAGE TO STOP AND PULL OFF TO THE SIDE OF THE ROAD. TRIED THE TURN OFF TRICK AND DID NOT WORK. HUSBAND TOOK BATTERY CABLE OFF FOR 15 MIN, STILL NO LUCK. NOW IT SITS, IT IS NOT SAFE TO DRIVE, YOU NEED TWO PEOPLE TO TURN THE CAR! *TR
Power train, Electrical system, Engine, Jul 25, 2014
ON JUNE 27, 2014 I TOOK MY CAR TO A DEALERSHIP FOR A RECALL TO REPROGRAM IT. ON JULY 14, 2014, MY CAR JUST STOPPED RUNNING WHILE I WAS DRIVING. AFTER SEVERAL ATTEMPTS, IT DID RESTART AFTER I TURNED OFF THE AIR CONDITIONER AND RADIO. THE NEXT DAY I BROUGHT IT INTO THE DEALERSHIP ONCE AGAIN. THE SERVICE PERSON TOLD ME THE SAME THING HAPPENED TO SEVERAL OTHER CUSTOMERS AFTER THE INITIAL RECALL AND THAT NOW THE THROTTLE BODY NEEDED TO BE REPLACED. WHEN I ASKED WHY THAT WASN'T REPLACED WHEN IT WAS REPROGRAMMED, HE SAID FORD TOLD THEM TO WAIT UNTIL THE SECOND PROBLEM OCCURRED BEFORE REPLACING IT. MY CONCERN IS SAFETY. HAD MY CAR STOPPED RUNNING ON A BUSY HIGHWAY GOING A HIGHER SPEED LIMIT, I MIGHT HAVE BEEN KILLED. I CALLED FORD CUSTOMER SERVICE AND WAS GIVEN A CASE NUMBER AND TOLD THIS WOULD BE "LOOKED INTO." HOW MANY MIGHT DIE BEFORE THIS RECALL WILL BE DONE PROPERLY? *TR
Steering, Jul 24, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE POWER STEERING FAILED. THE POWER STEERING ASSIST ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS A CHIME THAT SOUNDED THROUGHOUT THE VEHICLE. THE VEHICLE WAS PULLED OVER AND WAS TURNED OFF. THE VEHICLE WAS RESTARTED THIRTY MINUTES LATER. THE VEHICLES STEERING WHEEL WOULD NOT MOVE. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THERE WAS NO DIAGNOSIS OR REPAIRS COMPLETED ON THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 27,542.
Steering, Jul 22, 2014
I WAS DRIVING DOWN A RESIDENTIAL STREET GOING ABOUT 30 MPH AND ALL OF THE SUDDEN 3 LITTLE DINGS HAPPENED WHILE A LIGHT CAME UP WITH THE CAR THAT LOOKED LOP SIDED THEN ON THE ODOMETER IT SAID "POWER STEERING ASSIST FAULT". I COULD BARELY TURN THE CORNER AND GET HOME. LUCKILY I WAS ALMOST HOME, BUT BY THE TIME I GOT HOME I COULDN'T EVEN TURN THE WHEEL ANYMORE. IT WAS TERRIBLE. *TR
Steering, Jul 22, 2014
OVER THE LAST FEW WEEKS THE STEERING WHEEL OF MY 2011 FUSION LOCKS UP EVERYDAY FROM A COLD START AND SOMETIMES AFTER BEING POWERED OFF FOR OVER AN HOUR. THE CAR WORKS AFTER TURNING IT OFF AND BACK ON. LUCKILY IT HASN'T LOCKED UP WHILE DRIVING (UNLIKE THE THROTTLE BODY PROBLEM WHICH CAUSED MY CAR TO TOTALLY STOP WHILE DRIVING AT 50MPH! IT WAS VERY SCARY!). I HAVE READ MANY REPORTS THAT SAY OTHER PEOPLE WITH THE SAME CAR HAVE HAD THE STEERING WHEEL LOCK-UP WHILE DRIVING AT A HIGH SPEED. I BOUGHT THE 2011 FUSION FOR MY 17 YEAR OLD TO DRIVE SINCE WE HAD GOOD LUCK WITH OUR 2008 (WITH HIGHER MILEAGE) AND 2013 FUSIONS. BUT, I WILL NOT ALLOW HER TO DRIVE THE 2011 UNTIL I GET THIS PROBLEM FIXED. THE FORD DEALER SAID IT WILL COST ME $2,000 TO FIX THE STEERING PROBLEM. WHY IS FORD NOT RECALLING THE 2011 FUSION FOR THE "POWER STEERING" PROBLEM AND IT IS RECALLING OTHER FORD MODELS WITH THIS PROBLEM? IS MY 17 YEAR OLD DAUGHTER NOT IMPORTANT ENOUGH TO FIX WHAT IS OBVIOUSLY A KNOWN PROBLEM WITH MANY COMPLAINTS? I AM UPSET AND WILL END MY FAMILY'S 50 YEAR FAMILY TRADITION OF BUYING FORDS IF FORD DOESN'T RECOGNIZE THIS 2011 FORD FUSION PROBLEM. *TR
Fuel/propulsion system, Jul 22, 2014
I ATTEMPTED TO DRIVE MY CAR BUT IT SUDDENLY SHUT OFF AND POWERED DOWN WHEN I PULLED OUT OF A PARKING LOT OF AN ESTABLISHMENT. I RESTARTED MY CAR AND DROVE TO MY DESTINATION. THIS HAPPENED ON 07/07/14. THERE WERE NO INDICATIONS OF VEHICLE ISSUE AS NO MAINTENANCE OR WARNING LIGHTS CAME ON. THE NEXT TIME THIS HAPPENED WAS ON 07/11/14. THIS HAPPENED FIVE TIMES DURING A THIRTY MINUTE PERIOD WHERE THE CAR WOULD TRAVEL A MILE AND THEN WOULD SHUT OFF. DURING THIS TIME WHEN THE CAR WOULD SHUT OFF THE MAINTENANCE LIGHT WOULD COME ON WHEN IT SHUT OFF BUT NOT WHEN IT TURNED ON AND IT HAD A ROUGH IGNITION. THIS OCCURRED AGAIN ON 07/14/14. I ATTEMPTED TO TAKE THE CAR TO WORK ON 07/16/14 AND THE CAR SHUT OFF EN ROUTE LESS THAN TWO MILES FROM MY HOME BY SHUTTING DOWN AND A MAINTENANCE LIGHT COMING ON. TOOK THE VEHICLE TO A AUTO ZONE STORE IN MY AREA TO HAVE THE COMPUTER CHECKED FOR CODES AND CODE P2111 WAS THE RESULT. THE REPAIR NEEDED WAS A THROTTLE BODY FOR THE VEHICLE. *TR
Steering, Jul 21, 2014
WHILE DRIVING DOWN A VERY BUSY HIGHWAY AT 65MPH I ATTEMPTED TO CHANGE LANES TO AVOID A DRIVER THAT HAD JUST PULLED OUT IN FRONT OF ME. WHEN I TURNED THE WHEEL, HOWEVER, THERE WAS NO POWER STEERING AT ALL RESULTING IN THE TURN BEING MUCH SLOWER AND REQUIRING MORE TURNING POWER ON THE STEERING WHEEL THAN USUAL. I STOPPED AND PULLED OVER TO INVESTIGATE THE STEERING, BUT AFTER RECRANKING THE CAR THE STEERING RETURNED TO NORMAL. I HAD THE HOBBY SHOP ON BASE CHECK IT AND THERE WAS NOTHING WRONG WITH IT DIAGNOSTICIANS. HOWEVER AS I BACKED OUT OF THE HOBBY SHOP IT WENT OUT AGAIN. WHILE I AVOIDED AN ACCIDENT, THE SUDDEN DRAMATIC CHANGE IN THE POWER STEERING IS MAKING THE CAR INCREASINGLY DIFFICULT TO DRIVE BECAUSE IT IS UNPREDICTABLE. *TR
Power train, Jul 21, 2014
INTERMITTENT FAILURE WHEN PULLING OUT INTO TRAFFIC. WHEN YOU PRESS THE ACCELERATOR DOWN, THE WRENCH LIGHT COMES ON AND THE CAR WILL ONLY GO ABOUT 5 MILES PER HOUR. WAS ALMOST HIT ON TWO OCCASIONS BY ONCOMING TRAFFIC. IF YOU TURN THE CAR OFF, THEN RESTART, IT WORKS --- UNTIL THE NEXT TIME IT FAILS! I CONSIDER THIS A LIFE THREATENING DEFECT. IN HIGH DENSITY AREAS, IT IS NOT REALISTIC TO HAVE HUGE GAPS IN TRAFFIC THAT WOULD ALLOW YOU TO ADEQUATELY PROTECT YOUR LIFE, AND THE LIVES OF OTHERS, EVERY TIME YOU GO TO PULL OUT INTO TRAFFIC. *TR
Vehicle speed control, Jul 20, 2014
CAR WOULD NOT GO OVER 10 MPH. PULLED OVER TURNED CAR OFF, RESTARTED AND ENGINE SURGED UP AND DOWN. TURNED OFF AGAIN, RESTARTED. PROBLEM WENT AWAY. THIS IS THE SECOND TIME IT HAPPENED. *TR
Steering, Jul 18, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS RESTARTED AND RESUMED TO NORMAL. THE FAILURE OCCURRED ON FIVE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING AND THAT THE ELECTRONIC POWER STEERING ASSIST/STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 30,000.
Steering, Jul 17, 2014
THE POWER STEERING HAD BEEN FAILING IN THE CAR LAST YEAR. WAS GIVEN THE RUN AROUND BY FORD. FINALLY WAS ABLE TO HAVE THE STEERING GEARS REPLACED IN JANUARY FOR A HEFTY PRICE TAG, $1400. A WEEK AGO IT STARTED FAILING AGAIN! IT FAILS WHEN THE CAR IS ON AND BEING DRIVEN, THEN IT WILL COME BACK AFTER THE CAR IS TURNED OFF AND ON AGAIN. TODAY, THE POWER STEERING FAILED AND WILL NOT COME BACK. I AM FURIOUS AS I HAVE PUT ALOT OF MONEY INTO THE CAR AND ACTUALLY LIKE THE FUSION. I AM JUST NOT ENJOYING THIS PROBLEM. *TR
Steering, Jul 17, 2014
POWER STEERING ASSIST FAULT MESSAGE APPEARED WHEN THE CAR WAS STARTED. TURNING THE ENGINE OFF AD BACK ON DID NOT CORRECT THE PROBLEM. CAR HAS NO POWER STEERING NOW. I HAVE BEEN READING SIMILAR COMPLAINTS THY HAVE OCCURRED WHILE THE CAR IS IN MOTION. PLEASE INVESTIGATE THIS ISSUE BEFORE SOMEONE GETS HURT OR KILLED. A SIMILAR ISSUE WAS RECALLED IN OTHER 2011 MODEL FORD VEHICLES THAT HAD SIMILAR OR THE SAME STEERING SYSTEM. I'M THANKFUL THE ERROR OCCURRED AS I WAS PULLING OUT OF MY DRIVEWAY INSTEAD OF ON THE INTERSTATE. *TR
Steering, Jul 16, 2014
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND THE POWER STEERING FAILED. THE VEHICLE RESUMED NORMAL OPERATION AFTER IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000.
Steering, Jul 15, 2014
WHILE MY WIFE WAS DRIVING OUR 2011 FORD FUSION, THE "POWER STEERING ASSIST FAULT" LIGHT BECAME ILLUMINATED AND SHE LOST ALL POWER STEERING. SHE BECAME STRANDED IN A LANE OF ONCOMING TRAFFIC. SHE FINALLY TURNED THE VEHICLE OFF, WAITED A FEW SECONDS, AND RESTARTED THE VEHICLE. THE POWER STEERING FINALLY CAME BACK AND THE "POWER STEERING ASSIST FAULT" LIGHT SHUT OFF. AFTER TAKING THE VEHICLE INTO OUR LOCAL FORD DEALERSHIP, THE DIAGNOSTIC RECOMMENDED THE EPAS RACK BE REMOVED AND REPLACED. THIS SERVICE TOTALED OVER $1,500. THIS FAILURE IN THE POWER STEERING FUNCTION IS POTENTIALLY LIFE-THREATENING. *TR
Steering, Jul 15, 2014
ALL OF A SUDDEN, MY POWER STEERING FROZE AND I GOT THE "POWER STEERING ASSIST FAULT, SERVICE ADVANCETRAC" WARNING LIGHT. THIS HAPPENED ON SEVERAL INSTANCES LAST SUMMER, AND ALL I HAD TO DO WAS STOP THE CAR, TURN IT OFF, AND START IT UP AGAIN AND THERE WAS NO PROBLEM. I TOOK THIS TO THE FORD DEALERSHIP AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND UNABLE TO DO ANYTHING. THIS DID NOT OCCUR AGAIN OVER THE WINTER, BUT IT DID AGAIN ON THE THURSDAY BEFORE MEMORIAL DAY. I TOOK IT TO THE FORD DEALERSHIP, AS THEY ASKED IF I COULD BRING IT IN WITH THE PROBLEM, BUT THEY DID NOT LOOK AT IT. TODAY (JULY 15, 2014) I HAD THE SAME INSTANCE AGAIN OF THE POWER STEERING FREEZING WHEN I WAS BACKING OUT OF MY DRIVEWAY. HOWEVER, WHEN I SHUT THE CAR OFF AND RESTARTED IT, IT HAS NOT FIXED THE PROBLEM. I PLAN TO TAKE IT TO THE DEALERSHIP TODAY, BUT THIS IS A SERIOUS SAFETY PROBLEM FOR THE POWER STEERING TO GO INTERMITTENTLY, AND I HAVE READ SIMILAR COMPLAINTS ON VARIOUS WEBSITES. IF THIS IS A RECURRING PROBLEM, THERE OUGHT TO BE A RECALL. *TR
Steering, Jul 14, 2014
2011 FORD FUSION SEL, 26K MILES: POWER STEERING ASSIST FAULT LOCKED UP MY VEHICLE ON A MAIN ROAD, SENDING MYSELF AND MY LITTLE SISTER INTO ONCOMING TRAFFIC DURING OUR COMMUTE HOME. NOW MY CAR HAS NO POWER STEERING, AND I'M LEFT TRYING TO COMPREHEND JUST HOW LUCKY WE ARE TO BE ALIVE. THERE HAVE BEEN RECALLS ON THE 2011 FORD ESCAPE FOR THE EXACT SAME PROBLEM I AM FACING. AS I UNDERSTAND IT, THE POWER STEERING ASSEMBLY/MODULE IS THE SAME, IF NOT EXTREMELY SIMILAR TO THAT IN MY VEHICLE. IT'S TIME SOMEONE ADDED A RECALL FOR THE 2011 FORD FUSION TO THE RECALL LIST OF FAULTY POWER STEERING COLUMNS...BEFORE SOMEONE LIKE MY LITTLE SISTER GETS HURT. I SINCERELY HOPE WHOEVER ENDS UP READING THIS TAKES IT UPON HIS/HERSELF TO PROTECT THOSE OF US WHO STILL INVEST OUR MONEY AND WELL-BEING WITH FORD PRODUCTS. -[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Suspension, Electronic stability control (ESC), Jul 14, 2014
POWER STEERING WENT OUT ON A 55 MPH ROAD AND THE WHINING NOISE IT MAKES IS UNBEARABLE. *TR
Service brakes, Jul 14, 2014
DURING A FORD DEALER INSPECTION (CUSTOMER SATISFACTION PROGRAM THROTTLE BODY CALIBRATION) ON JULY 10,2014, WAS NOTIFIED THAT THE REAR BRAKE PADS HAD APPROXIMATELY 2 MM LEFT AND NEEDED IMMEDIATE SERVICE. I AM FIRST OWNER AND AT 3.5 YEARS OLD AND 26,600 MILES, THIS SEEMED VERY WRONG. TOOK CAR TO MY LOCAL MECHANIC. FRONT BRAKES LOOKED FINE. BOTH REAR BRAKES WERE IN VERY BAD SHAPE (CALIPERS, ROTORS, AND PADS). ROTORS WERE PITTED AND SCORED WITH UNEVEN WEAR THAT WERE BEYOND REPAIR. 1 ROTOR WAS SCORED WITH A CIRCULAR GOUGE SEVERAL MM DEEP. CALIPERS NOT FUNCTIONING PROPERLY AND APPEARED TO BE STICKING CAUSING UNEVEN, MAJOR DAMAGE TO THE ROTORS. ENTIRE REAR BRAKES HAD TO BE REPLACED. NOT AT ALL EXPECTED FOR THIS AGE AND MILEAGE CAR. LIGHT HIGHWAY AND CITY DRIVING. NO CAR I HAVE EVER OWNED HAS HAD BRAKE PROBLEMS LIKE THIS EVEN AT 8 YEARS. NUMEROUS COMMENTS ON AUTOMOBILE AND FORD'S OWNERS WEBSITES WITH SIMILAR SYMPTOMS. *TR