2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, Sep 24, 2026
Our 2012 Fusion suffered a sudden loss of power steering, was diagnosed with code U3000 at a Ford dealer, and that the dealer confirmed it matches the 15S18 recall symptoms despite being built two months outside the window. Our vehicle was manufactured at the Hermosillo plant in 2012, just two months outside the 15S18 recall window. It suffered an identical, sudden loss of power steering assist while driving, indicating Ford's recall parameters failed to capture all vehicles fitted with the defective component.
Steering, Sep 23, 2026
The contact owns a 2012 Ford Fusion. The contact stated that while driving 50 MPH, the vehicle lost power steering assist, causing the steering wheel to be significantly difficult to turn. The contact was able to drive to the nearby residence and parked in the driveway. The message "Service Power Steering Assist" was displayed after the failure. The contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 98,000.
Steering, Electrical system, Aug 20, 2026
While I was driving my 2012 Ford Fusion on August 3rd the steering cut out. I parked the car and re-started it and it worked again. It went to the shop (Extra Mile Automotive) on XXX where they informed me of the 2015 recall on the steering. Recall number 15S18 and program 15N01 When I spoke with [XXX] Ford in [XXX], they said they replaced the electrical piece of the recall on December 7th 2015, but not the steering shaft. [XXX] (the westlie ford employee) said because the electrical was completed, the recall procedure was marked as completed, even though [XXX] said that this is very much tied to the original recall. I asked him to submit a Special Service Support Center request to get this fixed and he did submit that on XXX. On XXX it was denied. On XXX I also requested to speak to [XXX] supervisor and was connected to [XXX] (id # XXX) who also said there was nothing she could do because this was already "solved" in 2015. This is not a new or unrelated repair request, it is the unresolved second half of a federally mandated safety recall. Ford's own dealership confirmed that my steering gear failure is directly connected to the original defect covered under Recall 15S18, and Ford's own extended coverage program, 15N01, exists specifically to remedy this exact scenario. Despite this documented connection, Ford has now denied a remedy twice, once through the dealer's SSSC request, and once directly through Ford Customer Service, without providing any technical explanation for why a known, recall-covered defect is being treated as ineligible for repair. My vehicle experienced a complete loss of steering assist while in motion. This is an active, unresolved safety hazard on a vehicle currently in use on public roads, and I am filing this formal complaint because Ford has failed to meet its obligation under federal law to remedy a safety defect without charge to the owner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Steering, Aug 17, 2026
Vehicle experienced loss of power steering so it was hard to steer.When I called a ford dealership I was told my vehicle didn’t qualify for any power steering recalls so I would have to pay full price which is unaffordable
Steering, Aug 5, 2026
I am submitting this formal complaint against Ford Motor Company and its authorized dealership network for falsely reporting a safety recall repair as "resolved" while applying an unauthorized, temporary workaround that left the primary safety defect active. In 2023, I brought my vehicle to an authorized Ford dealership to perform mandatory safety recall service regarding the Electric Power Assist Steering (EPAS) failure. The dealership subsequently updated Ford’s central database (OASIS) to show that the safety recall was fully resolved and completed for my VIN. However, the official Repair Order / Invoice provided to me by the technician explicitly documents that a permanent remedy was not performed due to a lack of replacement parts. The technician’s exact written notes state: "Customer states power steering is not working. Tech and advised verified concern finding that the ground wire pin on the high current wiring harness to PSCM had backed out of the connector. Reconnected pin and cleared codes finding issue resolved. Issue will continue to happen until the harness is replaced. Harness is unavailable at this time. Glued pin into connectors."Because the dealership glued the loose pin rather than replacing the backordered wiring harness, the temporary repair failed shortly thereafter, resulting in a total loss of power steering assist. For the past three years (approximately 47,698 miles driven), I have been forced to operate this vehicle without functional power steering. Every attempt to have Ford or its franchised dealerships address this safety hazard has been denied because Ford’s internal system incorrectly lists the recall as "The Harness Powers the Recalled Module: The "high current wiring harness to PSCM" is the primary electrical supply to the exact module being recalled. Reprogramming software on a module while leaving a damaged, glued power connector defeats the entire purpose of restoring power steering safety.see photoes of invoice below
Steering, Jul 27, 2026
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to turn. The message "Power Steering Assist Fault" was displayed. The failure was a recurring failure. The first failure was serviced by the dealer under NHTSA Campaign Number: 15V340000 (Steering); however, a year later, the failure reoccurred. The vehicle was then taken to an independent mechanic where the rack and pinion was replaced but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 138,000.
Steering, Jul 20, 2026
No check engine, light or anything lost my electronic steering capabilities I’m going down the road
Steering, Jul 18, 2026
The power steering system, failure. completely without warning I see recalls on this model. But do not see it on the website. Nor will ford repair it
Steering, Jun 30, 2026
The contact owns a 2012 Ford Fusion. The contact stated that while driving 50 MPH, the vehicle lost power steering functionality and almost caused a crash. The message "Service Power Steering Now" was displayed. The contact was able to drive to the destination. The contact stated that the vehicle had become undrivable due to the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (STEERING); however, the VIN was not included. The dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 130,000.
Steering, Jun 28, 2026
unknown. just bought this car
Steering, Electrical system, Other or unspecified, Jun 23, 2026
I was just driving and I lost power steering, it was incredibly difficult to steer and it was Heavy Steering, and warnings appeared on the dash.
Steering, Lane departure, May 23, 2026
Se traba y se pone duro el "gobierno" junto con la cremallera electroasistida el volante no gira ni con el carro prendido, no eh echo uso de la campaña 15S18, nunca ah Sido asistido por el fabricante Ford, ni mucho menos lo eh metido a un taller de servicio independiente ni con aseguradoras y no me marco algún sensor del tablero antes de que me sucediera este problema con la "dirección asistida averiada"
Steering, Tires, May 19, 2026
The contact owns a 2012 Ford Fusion. The contact stated that while driving at 40 mph, the steering wheel was hard to turn. The low tire pressure message was displayed. There was another unknown system message being displayed. The contact indicated the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the local dealer, where it was diagnosed and determined that the power steering pump was the cause of the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was unknown.
Steering, May 14, 2026
Our 2012 Ford Fusion had a sudden and complete loss of power steering & “Power Steering Assist Fault’ flashed on dash. The steering immediately became extremely difficult to operate, requiring both hands and excessive physical force just to turn the wheel. It felt less like driving a passenger car and more like wrestling a fully loaded dump truck with flat tires. This created a serious safety concern because the failure occurred without warning and fundamentally affected our ability to steer the vehicle safely. Fortunately, my wife was not driving at the time. The amount of force suddenly required to turn the wheel could easily be overwhelming, particularly during an emergency maneuver, in traffic, or while entering an intersection. After the failure occurred, we discovered vehicle had previously been subject to recall 15V340000 and Ford Safety Recall 15S18, both involving the exact electric Power Steering Control Module (“PSCM”) that has now failed. Under that recall, a Ford dealer performed only a software update on 10/17/2016. We opened a case with Ford, brought the vehicle to a local dealer & paid for a diagnostic inspection. Using Ford IDS equipment, dealer confirmed the condition and documented ‘NO COMMUNICATION WITH PSCM’. The dealer report quoted “Steering Gear Assembly - Rack & Pinion Assembly Replace: $3,215.81.” The diagnosis was reported directly to Ford under the active case number. Despite the recall history and confirmed failure of the same steering system covered by the prior recall, Ford denied assistance because the earlier software reprogramming had already been completed. Our position is that this is clearly a hardware failure involving the recalled electric power steering system itself — the precise condition the recall was intended to address. Ford’s own recall communications dated May 17, 2019 specifically instructed owners to retain recall documentation in the event this exact situation later occurred.
Steering, May 6, 2026
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering became inoperable with the electronic power steering warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 176,020.
Steering, Apr 8, 2026
The contact owns a 2012 Ford Fusion. The contact stated that while driving at 20 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to continue driving, but the steering wheel was difficult to turn. The vehicle was driven to an independent mechanic, where it was diagnosed, and determined that the steering gear had failed and needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was notified of the failure but denied assistance due the manufacturing date of the vehicle. The failure mileage was approximately 56,000.
Steering, Apr 3, 2026
The contact owns a 2012 Ford Fusion. The contact stated that while operating the vehicle, the power steering malfunctioned, and the steering wheel was extremely difficult to turn in either direction. The vehicle was driven to the local dealer, and the power steering control module was updated under NHTSA Campaign Number: 15V340000 (STEERING); but the failure was not corrected. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 190,000.
Steering, Apr 1, 2026
The contact owns a 2012 Ford Fusion. While the contact’s girlfriend was driving at an undisclosed speed, the steering wheel jerked and pulled to the right. Due to the failure, the steering wheel seized, and excessive force was needed to turn the steering wheel. The driver was able to avoid striking the curve. An unknown code was displayed. The contact was called and went to the scene of the failure. The vehicle was driven back to the residence nearby. The contact stated that the steering wheel was difficult to turn. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. While researching, the contact became aware of NHTSA Campaign Number: 15V340000 (STEERING) and associated the failure with the recall; however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
Steering, Mar 19, 2026, crash
The steering locked up and was completely unable to turn the wheel. This resulted in an accident that sent the car into a ditch. The safety recall for the steering was fixed and it failed again, in which it cost me 1700 to replace the same part again. It has AGAIN failed!!! This is extremely unsafe and should not fail on multiple occasions. This problem needs to be resolved!!!!
Steering, Power train, Mar 9, 2026
Good evening, I’m emailing to you regarding my ford fusion q20212. My steering has went out non drivable. I did see where that year had a lot of power steering issues.. could you help me out on the power steering recall and the power train.. also need to get airbag completed. Text me a Time to meet I can’t drive it ar all will need towed. Thank you for print ur time… I really need to get fix so I have ride to work… [XXX] ’s [XXX] text me . Vin number is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Steering, Electrical system, Mar 8, 2026
The Power Steering Assist Fault notice keeps popping up on the dashboard screen. When this happens, the power steering is inoperable leaving me stranded. I've had my mechanic fix it several times (after the Ford Recall on steering didn't properly repair the issue) costing an insane price. It's very unsafe to be on the road & have the power steering go out. It is unsafe not only for me & my family but also for the vehicles traveling around my vehicle. It causes mental distress & anxiety as I never know when I'm going to be left stranded. This time, I'm stranded at the laundromat, on a Sunday. Not knowing how I'm going to get home or to work tomorrow. My receipts for repairs are at home. Until Ford makes this right, I'll never see the Ford brand as a reliable manufacturer nor will I ever purchase or recommend the Ford brand.
Steering, Feb 12, 2026
I am writing to formally report that the safety recall repair on my 2012 Ford Fusion has failed to resolve the dangerous loss of power steering. My vehicle underwent the 15S18 recall update only at Tom's Ford back in 2015. On January 20 2026, the steering failed again while driving, creating an immediate safety risk. The dealer has failed to provide a permanent remedy at Jim Hudson Ford in Lexington SC. As safety recalls do not expire, I request a permanent fix of the steering gear replacement within 14 days of this letter, per NHTSA guidelines. If this is not resolved, I will pursue further legal action.
Steering, Feb 4, 2026
I am writing to formally file a complaint and request resolution regarding a serious safety issue involving my 2012 Ford Fusion SEL (VIN: [XXX] ). I have been a loyal Ford customer for over 20 years and have owned only Ford vehicles. Unfortunately, my recent experience with Ford Customer Care and my local dealership has been extremely disappointing and concerning. A few weeks ago, my 2012 Ford Fusion suddenly lost power steering while my young son was driving home from school. This created a terrifying and dangerous situation that could have resulted in a serious accident or injury. Thankfully, he was able to safely pull over, and no one was hurt. However, this was clearly a major safety failure. After this incident, I contacted Ford Customer Care and my local Ford dealership to seek assistance. I was informed that the Customer Satisfaction Program related to the EPAS steering system had expired for my vehicle and that Ford would not provide further support. However, this directly contradicts the information shown in my Ford app. The Ford app clearly lists Customer Satisfaction Program Campaign 15N01 – “EPAS Steering Effort” and instructs me to schedule a free service with a dealer. I later learned that an update was performed in 2015, but the EPAS steering system itself was never replaced—only updated—and that the program was considered a one-time offer. It is extremely upsetting to now face costly repairs for a known safety-related issue that was clearly not resolved correctly the first time. The fact that my Ford app continues to show this campaign as available, while Ford Customer Care claims it cannot be seen in their system and provides no further explanation, is unacceptable. As a long-time Ford customer, I expect transparency, accountability, and support—especially when it comes to safety-related defects. A loss of power steering is not a minor inconvenience; it is a serious hazard INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Steering, Jan 16, 2026
My vehicle all of a sudden showed a "power steering assist fault," luckily it was parked. This is a problem with the 2012 Ford Fusion and I called Koon's Ford in Baltimore to see if this would be covered since my vehicle has never had steering issues before. They said yes, but after a couple days they called to tell me that Ford denied the claim since it is outside of the ten year warranty window. My car does not have a lot of miles for being over ten years old. I understand the warranty is in place for a reason but this is a dangerous manufacturer issue. I could have gotten seriously hurt if it happened on the road so it is upsetting to hear that Ford refuses to cover it. I will try to call customer relations to see if there could be another verdict. It is concerning that the manufacturer does not have an extended warranty for such a dangerous issue and I would like to make it known.
Steering, Jan 9, 2026
The contact owns a 2012 Ford Fusion. The contact stated that after starting the vehicle, the message "Electric Steering Fault" was displayed. While driving out of the driveway, the steering wheel became extremely difficult to turn, causing the vehicle to drive across two lanes of traffic. The vehicle was driven to the local deale,r who diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (STEERING); and was no longer eligible for a related Customer Satisfaction Program to address the steering failure. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 170,000.