2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, Electrical system, Jun 25, 2020
WHILE IN MOTION THE ADVANCE TRAC SERVICE NEEDED APPEARED AND THEN THE POWER STEERING CAME UP AS I WAS BACKING OUT OF A PARKING LOT. CAR STEERING WHEEL WOULD NOT TURN AT ALL CAR IS NOW PARKED. *TR
Steering, Power train, Electronic stability control (ESC), Jun 23, 2020
THE STEERING WHEEL HAS LOCKED UP AND THE DASHBOARD IS READING SERVICE ADVANCETRAC SOON/POWER STEERING FAULT. UNABLE TO DRIVE VEHICLE. WARNING MESSAGE APPEARED WHILE CAR WAS IN MOTION ON A CITY STREET. CAR LOCKED UP AT A RED LIGHT. *TR
Steering, Jun 19, 2020
THE ELECTRIC RACK AND PINION HAS FAILED FOR THE SECOND TIME I CONTACTED FORD THE 1ST OCCURRENCE.. WHILE DRIVING LUCKILY OTHER VEHICLES WAS NOT NEAR !!! OTHER 2012 MODELS HAVE HAD THE PROBLEM FIXED BY FORD BUT FOR SOME REASON THIS SPECIFIC VIN ISN'T COVERED THIS IS A VERY UNSAFE SITUATION BECAUSE AS I HAVE READ WITH THE OTHER FUSION THEY RECALLED SOME WHERE INVOLVED IN ACCIDENTS DUE TO LOSS OF ELECTRIC ASSIST STEERING. *TR
Steering, Jun 16, 2020
2012 FORD FUSION SEL ELECTRONIC POWER STEERING ASSIST LIGHT COMES ON , LOSS OF POWER STEERING, HAS HAPPENED SEVERAL TIMES IN RECENT WEEKS ,HAS ALMOST CAUSED ME TO HIT A PEDESTRIAN, I SEE THIS YEAR MAKE AND MODEL ARE AFFECTED AND ALSO FROM THE PLANT THE CAR WAS MANUFACTURED BY ON THE RECALL LIST BUT MY CAR AND DEALERSHIP SAYS IT'S NOT COVERED. *TR
Steering, Jun 15, 2020
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 35 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 151,000.
Steering, Jun 8, 2020
POWER STEERING SYSTEM FAILED AS I WAS LEAVING THE PARKING LOT WITH NO PREVIOUS SIGNS/INDICATIONS OF SERVICE NEEDED. *TR
Steering, Jun 7, 2020
DRIVING DOWN THE ROAD AND THE STEERING GOT HARD TO IT TO A SHOP CALLED GOOD YEAR THEY REST THE CODE AND SAID IF IT COMES BACK ON THEN THEY WILL HAVE TO CHANGE THE SENSOR IN IT I GUESS. WELL 3 DAYS LATER IT WENT HARD AGAIN THE LIGHT SAYING IT WAS OFF TAKE TO SHOP AGING SO THE REPLACED THE RACK N PIONON AND WHAT EVER THEY HAD TO DO GREAT IT WAS A PRETTY PENNY TO HAVE IT REPAIRED OH YA THEY SAID NO RECALLS ON THIS VEHICLE THATS WHY I HAD TO PAY. WELL I HAD MY CAR BACK FOR NO MORE THEN 5 DAM DAYS GUESS WHAT ITS BACK ON AND NO STEERING SO WHY HAVEN'T THEY RECALLED THIS PART ESPECIALLY WHEN YOU BUY A NEW ONE AND IT DOSE THE SAME THING
Steering, May 29, 2020
MAY 29, 2020 WHEN I ATTEMPTED TO START MY FORD FUSION AFTER IT WAS PARKED A "LOSS OF STEERING ASSIST" MESSAGE APPEARED IN THE INSTRUMENT CLUSTER MESSAGE CENTER. I HAD THE CAR TAKEN TO THE DEALERSHIP. I WAS TOLD THE CAR NEEDED THE STEERING GEAR ASSEMBLY REPLACED AT A COST OF $1,600. WHILE THE CAR IS A 2012 MODEL, IT HAS ONLY 34,000 MILES ON IT. I WAS TOLD THE CAR WAS OUT OF WARRANTY. DOING SOME RESEARCH, I FOUND THAT THIS WAS A KNOWN PROBLEM AND THAT THERE WAS A NHSTA RECALL NHTSA CAMPAIGN NUMBER: 15V340000 ON THIS ISSUE AND THAT THERE WAS A FORD SAFETY RECALL 15S18 SUPPLEMENT#1 IN 2015 AND #2 AND #3 DATED 5/17/2019 DETAILING REPLACING THE STEERING ASSEMBLY AT NO CHARGE TO THE OWNER FOR THE MODEL YEAR 2011-12 BUILD DATES THROUGH FEBRUARY 28, 2012 WITH AN EXTENDED WARRANTY THROUGH 2022 OR 150,000 MILES . SINCE MY CAR WAS BUILT IN JUNE OF 2012, THE DEALER SAID IT WAS NOT WITHIN THE WARRANTY PERIOD AND I WOULD HAVE TO PAY FOR THE REPAIR. SUBSEQUENT ONLINE RESEARCH INDICATES THAT FORD'S CUTOFF DATE OF FEBRUARY 28, 2012 IS HIGHLY SUSPECT AND PROBABLY ARBITRARY BECAUSE THERE NUMEROUS, PERHAPS HUNDREDS, OF COMPLAINTS ON THIS POWER STEERING FAILURE ISSUE GOING INTO 2020 ON VEHICLES BUILT AFTER FEBRUARY 28, 2012. FORD OBVIOUSLY DID NOT RESOLVE THE MANUFACTURING ISSUE BY FEBRUARY 28, 2012 AS THEY WOULD LIKE YOU TO THINK THEY DID.*DT*JB
Steering, May 29, 2020
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING CEASED WITH THE SERVICE STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RESET AN UNKNOWN FAULT CODE. THE CONTACT REFERENCED THE NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.*DT*JB
Steering, May 28, 2020
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE PUTTING AIR IN THE TIRES, THE SERVICE POWER STEERING LIGHT ILLUMINATED. THE CONTACT CALLED BRANDON FORD LOCATED AT 9090 E ADAMO DR, TAMPA, FL 33619, (813) 246-3673, AND WAS INFORMED TO BRING THE VEHICLE IN FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Steering, May 28, 2020
I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN I GOT A POWER STEERING FAILED NOTICE AND I COULDN'T STEER MY CAR. I HAD TO PULL OVER AND TURN OFF THE CAR AND TURN IT BACK ON TO GET IT TO WORK. THIS HAS HAPPENED 2-3 TIMES IN THE PAST YEAR. *TR
Steering, Exterior lighting, Service brakes, May 26, 2020
AFTER GOING TO SEVERAL SERVICE PLACES WITH MY BRAKES THEY ARE YET GIVING ISSUES HAVING TO PUMP THEM TO STOP. POWER STEERING SYSTEM ASSIST SHUT DOWN WHILE DRIVING AND DOOR LATCHES WON'T OPEN FROM THE INSIDE. THE LOCAL FORD PLACE SAID I NEED TO CONTACT FORD MOTOR COMPANY BECAUSE THERE ARE RECALLS FOR MY ISSUES BUT NOT FOR MY VIN NUMBER AND I NEED TO GET THEM ADDED UNDER MY VIN SO THEY CAN FIX IT WITH NO CHARGE. *TR
Steering, Electronic stability control (ESC), May 18, 2020
POR ESTE MEDIO QUIERO NOTIFICAR QUE UNOS MINUTOS DESPUES DE ENCENDER EL VEHICULO EL VOLANTE SE PUSO MUY FUERTE CASI AL PUNTO DE TENER UN ACCIDENTE. IMEDIATAMENTE QUE EL VOLANTE SE PUSO MUY PESADO EN EL PANEL SE ECTIVO UNA NOTIFICACION QUE DICE: SERVICE POWER STEERING NOW. INMEDIATAMENTE COMIENZO A BUSCAR INFORMACION HASTA QUE DOY CON EL NUMERO TELEFONICO DE LA FORD Y ELLOS MISMOS ME INDICARON QUE MI VEHICULO HABIA SIDO REPARADO POR ESE MISMO RECALL HACEN TRES AOS ATRAS Y QUE ACTUALMENTE MI AUTO TIENE UN RECALL POR BOLSAS DE AIRES. EN EL 2017 YO NO ERA PROPIETARIA DE ESA UNIDAD PERO SI REALMENTE EL AUTO HABIA SIDO REPARADO YA POR ESE MISMO RECALL ENTONCES NO COMPLETARON EL ARREGLO POR QUE DE SER ASI , EL AUTO NO ME DIERA PROBLEMA POR LO MISMO QUE SEGUN ELLOS FUE REPARADO EN EL 2017. ME ENCANTA EL FORD Y ESPERO QUE ME PUEDAN RESOLVER ESA SITUACION. ENTIENDO QUE SI ESE RECALL SE HUBIESE CORREJIDO TAL Y COMO SE SUPONIA NO TENIA POR QUE VOLVER A APARECER NUEVAMENTE Y PASAR LA MALA EXPERIENCIA DE CASI TENER UN ACCIDENTE. ESPERO QUE USTEDES ME PUEDAN AYUDAR. *TR
Steering, May 16, 2020
MALFUNCTION WITH STEERING WHEN STARTING CAR STEERING WHEEL DOES NOT HAVE ANY STEERING ASSIST AFTER A FEW MOMENTS IN TRYING TO GET WHEEL TO TURN STEERING RETURNS TO NORMAL. *TR
Steering, May 8, 2020
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED POWER STEERING ASSIST FAILURE WHILE DRIVING AT 15 MPH. THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND THE POWER STEERING WAS REPLACED. APPROXIMATELY A YEAR LATER WHILE DRIVING AT 60 MPH, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO INFORMED HIM OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000.
Steering, May 6, 2020
POWER STEERING WENT OUT WHILE STATIONARY IN A PARKING LOT. *TR
Steering, Apr 30, 2020
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO QUICK LANE AT PORCARO FORD (6001 WASHINGTON AVE #13, RACINE, WI 53406, (262)884-3030) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Steering, Apr 30, 2020
AFTER RETURNING FROM WORK AND TRYING TO RESTART CAR TO RUN ERRANDS STEERING FAULT IS DISPLAYED AND THERE IS NO POWER STEERING.
Steering, Apr 1, 2020, fire
I RECEIVED A NOTICE INFORMING ME OF A RECALL ON MY POWER STEERING SYSTEM VIA MAIL. I TOOK MY CAR TO FORD AND THEY CLAIMED TO "RESET" THE POWER STEERING SYSTEM. A YEAR LATER I WAS DRIVING HOME IN THE MIDDLE OF THE NIGHT WHEN I SMELLED SOMETHING SIMILAR TO "BURNING RUBBER" COMING THROUGH MY AIR VENTS. SMOKE THEN BEGAN TO COME FROM THE HOOD OF MY CAR AS IT SLOWED DOWN ON ITS OWN. I QUICKLY PULLED OVER INTO THE NEAREST PARKING LOT AND WALKED A SAFE DISTANCE AWAY AFTER SEEING A TROUBLING AMOUNT OF SMOKE COMING FROM THE HOOD. I TOOK MY CAR TO AN AUTO REPAIR SHOP TO FIND THAT THE POWER STEERING SYSTEM HAD SHUT DOWN AND CAUSED MY ALTERNATOR TO FAIL. I TOOK THE CAR BACK TO FORD. THEY TOLD ME THAT ALTHOUGH THERE WAS A RECALL ON MY CAR, FORD WAS REFUSING TO PAY FOR IT BECAUSE OF HOW OLD THE CAR WAS. MY CAR IS A 2012 FORD FUSION AND IT IS INCLUDED IN THE RANGE OF CARS ELIGIBLE FOR THE REPLACEMENT. THEY ALSO FAILED TO GIVE ME THIS INFORMATION THE YEAR BEFORE.
Steering, Electronic stability control (ESC), Mar 23, 2020
I WAS DRIVING DOWN THE ROAD ABOUT 30 MPH WHEN I NOTICED THE SERVICE POWER STEERING AND SERVICE ADVANCETRAC CAME ACROSS THE DASH. ONCE I PULLED OVER, SHUT THE VEHICLE OFF AND TURNED IT BACK ON, THERE WAS NO POWER STEERING.
Electrical system, Steering, Electronic stability control (ESC), Mar 18, 2020
ELECTRICAL POWER STEERING NOT WORKING (SEE RECEIPT BELOW) 8/11/2017: CASE # [XXX] FOR: $1784.00 MARCH 30 2012 -BUILD DATE FORD RECALL 15S18 ALTHOUGH MY CAR WAS EXCLUDED FROM THE RECALL 15S18, MY CAR DID SAME THING THAT RECALL STATED: THE STEERING WHEEL LOCKED UP WHILE DRIVING AT NIGHT ALONE IN HOUSTON AND WAS PUT IN EXTREME HARM BC IT STOPPED COMPLETELY ON HWY 1314 AND WOULD NOT MOVE. ALSO, MY CAR MEETS ALL THE REQUIREMENTS TO THE RECALL AND IS ONLY EXCLUDED BECAUSE IT WAS BUILT ONLY 2 WEEKS OUTSIDE OF THE RECALL TIME FRAME. BECAUSE I EXPERIENCED THE EXACT DESCRIPTION LISTED IN RECALL AND BECAUSE MY CAR MEETS ALL THE NECESSARY REQUIREMENTS OF VEHICLES INCLUDED THAT FORD RECALLED (EXCEPT THAT WAS BUILT ONLY 2 WEEKS OUTSIDE OF THE DATE), I REQUEST REMEDY OF REIMBURSEMENT FOR MY VEHICLE REPAIR AND DAMAGES. (I WAS WITHOUT CAR FOR 2 WEEKS AND UNABLE TO WORK AND I AM A SINGLE MOM IN SCHOOL WITH NO HELP FROM FORD). I HAD TO PUT THE COST ON MY CREDIT CARD AND UNABLE TO PAY, SO I NEED THE INTEREST COST OF CREDIT CARD AS WELL.). THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Power train, Mar 16, 2020
ON 3/14/2020, OUT OF NO WHERE THE SERVICE POWER STEERING NOW, AND THE ADVANCETRAC LIGHT CAME ON. I WAS DRIVING DOWN MY COUNTRY ROAD AND ONLY DOING ABOUT 35MPH BECAUSE I JUST CAME AROUND A CURVE AFTER MY DRIVEWAY. THE PROBLEM IS COMMON AND VERY UNSAFE FOR DRIVERS. NOT TO MENTION EXTREMELY EXPENSIVE TO FIX. WHY IS IT THAT ONLY SOME OF THE CARS ARE COVERED IN THE RECALL WHEN ALL FORDS WITH THE NEWLY DESIGNED ELECTRONIC STEERING ARE AFFECTED BY THE FAILURE OF THIS SYSTEM!
Steering, Mar 15, 2020
I LOST ALL POWER STEERING AROUND A TURN AND ALMOST WRECKED MY CAR!!!!!!! NOW I'M GETTING ABS LIGHTS AND SERVICE POWER STEERING, SERVICE ADVANCETRAC CODES WHICH WERE NOT ON PRIOR TO THE LOSS OF STEERING! I SEE RECALLS ON THIS ISSUE BUT MY VIN IS NOT IN THIS RECALL? HOW IS THAT EVEN POSSIBLE?
Steering, Mar 14, 2020
I STOPPED AT TURNPIKE REST STOP. WHEN I STARTED THE CAR, A "SERVICE POWER STEERING NOW" LIGHT WAS ULLIMINATED (SEE ATTACHED IMAGE) AND THE STEERING WAS NOT WORKING PROPERLY. I WAS UNABLE TO BACK THE CAR OUT OF THE PARKING SPACE DUE TO THE NEED TO MAKE A HARD TURN TO THE LEFT OR RIGHT. THE CAR WAS TOWED TO A LOCAL FORD DEALERSHIP AND THE CAR WILL BE EVALUATED ON MONDAY. I CHECKED MY CAR'S VIN ONLINE AND NO RECALLS ARE SHOWN. HOWEVER, MY ONLINE RESEARCH REVEALS THAT IS A POWER STEERING RECALL (OR SIMILAR WARRANTY ITEM) ISSUED IN 2015 (#15V340000). I SEE MANY, MANY REPORTS OF THIS SAME STEERING FAILURE ON 2012 FORD FUSION MODELS WITH OWNERS REPORTING A FAILURE OF FORD TO COVER THE PROBLEM DESPITE THIS BEING A KNOWN (AND POTENTIALLY DANGEROUS) FAILURE SINCE AT LEAST 2015. WHAT STEPS ARE BEING TAKEN TO REQUIRE FORD TO REPAIR ALL AFFECTED VEHICLES? MANY COMPLAINTS POSTED ON THIS SITE ALLEGE THE MANUFACTURE REFUSED TO REPAIR THE CONSUMER'S 2012 FUSION, DESPITE THE OBVIOUS KNOWN AND WIDESPREAD DANGEROUS ISSUE.
Steering, Service brakes, Mar 11, 2020, crash
THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR BEFORE SLOWING DOWN EVEN WHEN ACCELERATING AT SLOW SPEEDS. THEY'RE VERY SPONGES WHEN MAKING STOPS AND ALMOST NON EXISTENT AFTER HITTING A BUMP IN THE ROAD.