2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, Service brakes, Oct 29, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, EXTRA DISTANCE WAS NEEDED WHEN BRINGING THE VEHICLE TO A COMPLETE STOP. THE CONTACT ALSO MENTIONED THAT THE STEERING WHEEL SEIZED PRIOR TO THE BRAKE FAILURE. THE VEHICLE WAS TAKEN TO BARBEE'S FREEWAY FORD (4471 E EVANS AVE, DENVER, CO 80222, (303) 584-6600) TWICE FOR DIAGNOSTIC TESTING, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO BIG MIKE NAUGHTON FORD (150 S HAVANA ST, AURORA, CO 80012, (303) 343-1900) FOR THE BRAKING FAILURE, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO LEWIS FORD LINCOLN OF HAYS (4450 VINE ST, HAYS, KS 67601, (785) 625-3441) WHERE THE STEERING MODULE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,419.
Steering, Oct 22, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL PULLED TO THE RIGHT BEFORE "POWER NEEDS CHECKING' APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER ASSIST WAS FAULTY AND NEEDED TO BE REPAIRED. SKYLINE FORD (2510 COMMERCIAL ST SE, SALEM, OR) WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000(STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Steering, Oct 22, 2019
I HAVE LOSS OF ELECTRIC POWER STEERING ASSIST WHILE DRIVING AND SYSTEM DEFAULTS TO MANUAL STEERING MODE. ERROR CODE C1277 IS THE ERROR CODE. THE VEHICLE WAS IN MOTION WHEN THE POWER STEERING WENT OUT. NOW EVERY TIME WE DRIVE OUR CAR WE HAVE TO DO MANUAL STEERING. FORD IS REFUSING TO FIX MY VEHICLE SINCE IT IS NOT ON THE RECALL LIST. I AM REQUESTING THAT MY VEHICLE BE PUT ON THE RECALL LIST AS I AM HAVING THE EXACT ISSUES OTHERS HAS COMPLAINED ABOUT FOR POWER STEERING ELECTRICAL ISSUES.
Steering, Electronic stability control (ESC), Oct 21, 2019
LAST WEEK I RECEIVED A RECALL FOR THE AIRBAGS ON MY VEHICLE. BEFORE I CALLED FOR AN APPOINTMENT, I CHECKED THE RECALL ON LINE AND NOTICED THE STEERING IS ALSO BEING RECALLED. TWO DAYS LATER WHILE DRIVING, LIGHTS STARTED GOING OFF ON MY DASHBOARD. THE STEERING AND TSC LIGHTS WERE BLINKING AND RINGING. I HAD NO IDEA WHAT TO DO! I READ THE DASHBOARD WHICH SAID CHECK MY POWER STEERING FLUID, THER IS NO FLUID WELL??? I CALLED MY FORD DEALER AND WAS TOLD ' WE WILL FIX THE AIRBAG, BUT HAVE NO IDEA ABOUT THE STEERING ISSUES, MY CAR HAS NO RECALL FOR THAT' I TOLD THEM I WAS LOOKING RIGHT AT THE RECALL NOTICE, AND SINCE I WASN'T NOTIFIED, THEY CAN'T FIX IT. I TOLD HER I CANNOT DRIVE THE VEHICLE THAT THE CAR WON'T STEER, SHE TOLD ME TO HAVE IT TOWED IN. I HAVE PURCHASED A 1990 BRONCO I, A 1999 FORD RANGER AND A 2007 ESCAPE FROM THIS SAME DEALER. THESE VEHICLES HAVE AS FOLLOWS: 660K,588K AND 290K MILES ON THEM. MY RANGER STILL HAS THE ORIGINAL MUFFLER. IS THIS THE WAY I SHOULD BE TREATED. IF THE CAR HAS BEEN RECALLED FOR STEERING, WHICH YOU CAN EASILY SEE FROM THE TIRE WEAR, THAN WHY DOESN'T FORD STAND UP AND REPAIR IT, SINCE THERE IS A RECALL. I COULD FIX IT MYSELF, BUT FORD HAS BLOCKED THE COMPUTER USAGE, DO I NEED TO BYPASS THAT ALSO. I'M A SIMPLE MAN WHO LOVES HIS FORDS. I BRAG CONSTANTLY ABOUT MY VEHICLES. I BRAG CONSTANTLY ABOUT MY DEALER. I FEEL BETRAYED!!!
Steering, Oct 14, 2019
POWER STEERING STOPPED WORKING. WARNING APPEARED ON DASH STATING: "SERVICE POWER STEERING PUMP NOW."
Steering, Oct 14, 2019
MY POWER STEERING ALL OF A SUDDEN STOPPED WORKING. PARKED IT FOR THE DAY AND WHEN I LATER RETURNED TO MY CAR, THE WHEEL WAS VERY HARD TO TURN. THE COST OF REPAIR IS TOO EXPENSIVE. NOT HAPPY ABOUT THIS AT ALL. I SEE THERE WAS A RECALL PREVIOUSLY FOR THIS PROBLEM WITH ONLY A CERTAIN MODEL OF THE FUSION AND MANY DIFFERENT MODES OF FUSIONS HAVE BEEN AFFECTED BY THIS PROBLEM. A RECALL NEEDS TO BE TAKEN INTO AFFECT FOR THIS PROBLEM! YOU HAVE MANY UNHAPPY CUSTOMERS!!
Steering, Oct 10, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC CONFIRMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. COGSWELL MOTORS (1900 E MAIN ST, RUSSELLVILLE, AR 72801, (479) 968-2665) WAS CONTACTED AND REFERRED THE CONTACT TO THE MANUFACTURER WHO THEN REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 104,000.
Steering, Oct 6, 2019
STEERING WHEEL PLAY AND METAL NOCKING STATIONARY
Steering, Oct 2, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE SAFELY TO HER RESIDENCE. AFTER TURNING OFF THE IGNITION, THE STEERING WHEEL BECAME STILL AND WAS UNABLE TO TURN. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TOWED TO CHENOWETH FORD INC (LOCATED AT 1564 E PIKE ST, CLARKSBURG, WV 26301, (800) 344-1108) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 79,000.
Steering, Sep 24, 2019
POWER STEERING ASSIST FAULT CAME ON ,STEERING BECAME VERY DIFFICULT WHILE BACKING
Steering, Sep 24, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S MOTHER-IN-LAW WAS DRIVING AT LOW SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE CHECK POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DOENGES FORD (1901 SE WASHINGTON BLVD, BARTLESVILLE, OK 74006, (918) 333-0900), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO THE RECALL. THE FAILURE MILEAGE WAS 86,000.
Steering, Sep 20, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TAKEN TO TITUS-WILL FORD (3606 S SPRAGUE AVE, TACOMA, WA 98409, (253) 475-4151) AND THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD COST $1,500. THE DEALER STATED THAT THE REPAIRS WERE DIFFERENT THAN WHAT WAS LISTED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Sep 16, 2019
I WAS DRIVING AT HIGHWAY SPEEDS AND THE SERVICE ADVANCETRAC MESSAGE APPEARED AND THE TRACTION CONTROL LIGHT CAME ON. I QUICKLY NOTICED I HAD NO POWER STEERING. I PULLED OVER AND DID SOME QUICK RESEARCH AND COME TO FIND OUT THAT THERE HAD BEEN OTHER RECALLS FOR THIS PROBLEM WITH OTHER VEHICLES BUT MINE WAS NOT INCLUDED IN THIS RECALL BUT IT WAS FOR THE SAME PROBLEM AND THE SAME PARTS (RACK AND PINION).
Steering, Air bags, Sep 13, 2019
TAKATA INFLATORS HAVE 2012 FORD FUISN BOT AT HANSEL FORD SANTAROSA CA. POWER STEARING WENT OUT AND THEY CHARGED ME 800 DOLLARS TO FIX .THEN FOUND OUT IT WAS A RECALL IS THAT LEGAL ? NOW WE HAVE THE AIR BAG RECALL THEY KEEP BEATING AROUND THE BUSH SAYING DON'T HAVE PART TO FIX .DO I HAVE TO PAY FOR THIS RECALL TO HAVE OWNED FIVE FORD'S IN THE PAST WAS A GOOD CUSTOMER REALLY FEEL SCREWED BY FORD ALWAYS OWNED DOMESTIC CARS THINK I'LL GO TOYOTA NOT A HAPPY CUSTOMER.
Steering, Sep 13, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE POWER STEERING SUDDENLY FAILED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THEY WERE ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED ROBBIE ROBERSON FORD (LOCATED AT 2825 MEMORIAL DR, WAYCROSS, GA 31503, 912-283-3131) AND WAS INFORMED THAT THE WARNING INDICATOR MEANT THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR REPAIR. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Steering, Sep 12, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER ASSIST FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS RELATED TO A RECALL. THE VEHICLE WAS THEN TOWED TO LEN STOLER FORD (11275 REISTERSTOWN RD, OWINGS MILLS, MD 21117, 410-356-7000) WHERE IT WAS DISCOVERED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION AS THE DEALER. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Electronic stability control (ESC), Sep 11, 2019
POWER STEERING FAILURE /SERVICE ADVANCETRACE
Steering, Sep 10, 2019
MY CAR WAS GETTING HARDER AND HARDER TO TURN .NOW THE POWER STEERING HAS WENT OUT AND ITS ALMOST IMPOSSIBLE TO TURN.
Steering, Sep 9, 2019
POWER STEERING FAILURE. POWER STEERING GOES OUT WHILE DRIVING. SHUTTING OFF THE CAR AND RESTARTING IT SEEMS TO FIX IT. IT'S HAPPENED AT LEAST 10 TIMES TO MY VEHICLE IN THE PAST 3 MONTHS. A RECALL WAS ISSUED FOR MY YEAR/MODEL FOR THIS ISSUE BUT FORD SAYS MY CAR ISNT COVERED BECAUSE IT WAS MADE 1 MONTH AFTER AFFECTED VEHICLES.
Steering, Sep 5, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 15 MPH, THE VEHICLE'S POWER ASSIST FAILED TO OPERATE AS NEEDED WHILE MAKING A TURN AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME AS THE FAILURE PERSISTED. THE CONTACT CALLED RON ALPEN FORD (1207 N COLUMBUS ST, WEST LIBERTY, IA 52776, 319-627-2958) AND WAS INFORMED THAT THE POWER STEERING SHOULD RETURN TO NORMAL WHEN THE VEHICLE WAS RESTARTED. THE DEALER INFORMED THE CONTACT TO BRING THEM THE VEHICLE. WHILE DRIVING TO THE DEALER, THE FAILURE RECURRED. THE CONTACT WAS ABLE TO ARRIVE AT THE DEALER WHERE THEY CONFIRMED THE POWER ASSIST FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED BY THE MANUFACTURER TO CONTACT NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 93,400.
Steering, Sep 4, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING LOST POWER AND "SERVICE POWER STEERING NOW" AND THE ADVANCETRAC INDICATORS ILLUMINATED. THE CONTACT CALLED THREE DIFFERENT DEALERS, INCLUDING BILL CURRIE FORD AT 813-872-5555 (LOCATED AT 5815 N DALE MABRY HWY, TAMPA, FL 33614) AND WAS INFORMED THAT THERE WAS NO RECALL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MOTOR FAILED AND NEEDED TO BE REPLACED (CODE P07AE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.
Steering, Aug 30, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN, THE POWER STEERING FAULT MESSAGE WAS DISPLAYED, AND THERE WAS AN ABNORMAL CHIMING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING SECTOR WAS INOPERABLE. THE VEHICLE WAS TOWED TO TUSCALOOSA FORD (5801 MCFARLAND BLVD E, TUSCALOOSA, AL 35405, (205) 304-0719) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 260,000.
Steering, Aug 30, 2019
STEERING ASSIST ERROR AND ADVANCETRAC ERROR; STEERING FAILED UPON STARTING THE CAR AND UNABLE TO SAFELY DRIVE.
Steering, Aug 27, 2019
THE STEERING WHEEL "SLIPS" WHEN TURNING AT SPEEDS BELOW ~25MPH AND WHILE PARKED.A BANG TYPE NOISE IS HEARD EACH TIME THIS HAPPENS. IT HAPPENS WHEN CHANGING THE ROTATION OF THE STEERING WHEEL.
Steering, Aug 27, 2019
POWER STEERING HAS FAILED 3 TIMES ON THIS CAR...WILL BE FINE THEN POWER STEERING ASSIST IS LOST AND HAVE HAD TO REPLACE THE ENTIRE STEERING RACK 3 TIMES. LIGHT COMES ON WHILE DRIVING THEN AFTER TURNING VEHICLE BACK ON WILL NOT MOVE HAS TO BE TOWED.