2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, Feb 8, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED, AND THE POWER STEERING AND STABILITRAK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND THE ENGINE WAS POWERED OFF. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WITHOUT POWER STEERING ABILITY. THE CONTACT CALLED SUNKLAND FORD AT (760) 241-7751 (LOCATED AT 15330 PALMDALE RD, VICTORVILLE, CA 92392) AND AN APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,792.
Steering, Air bags, Feb 7, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH AND ATTEMPTING TO TURN LEFT, THE STEERING LOST POWER WITHOUT WARNING AND THE SERVICE POWER STEERING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS A RECALL REGARDING THE AIR BAGS. THE NHTSA CAMPAIGN NUMBER WAS NOT AVAILABLE. THE CONTACT WAS INFORMED TO CALL THE DEALER AND THAT BOTH THE STEERING AND AIR BAG WOULD BE REPAIRED FOR FREE. THE VEHICLE WAS TAKEN TO FIVE STAR FORD STONE MOUNTAIN (678-384-4242, LOCATED AT 3800 US-78, SNELLVILLE, GA 30039) WHERE THE CONTACT WAS INFORMED THAT THE STEERING WOULD NOT BE COVERED. THE CONTACT CALLED THE MANUFACTURER BACK AND WAS INFORMED THAT THE REPRESENTATIVE WHO STATED THAT BOTH PARTS WOULD BE COVERED MADE A MISTAKE; THEREFORE, THE STEERING WOULD NOT BE COVERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Steering, Suspension, Feb 6, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON STARTING THE VEHICLE, THE STEERING WHEEL WAS DIFFICULT TO TURN AND THE ABS INDICATOR ILLUMINATED. ADDITIONALLY, THE "SERVICE POWER STEERING NOW" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO METRO FORD (6455 S WESTERN AVE, CHICAGO, IL 60636, (866) 920-4068) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). AFTER LEAVING THE DEALER, THE POWER STEERING FAULT AND ABS TRACK INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE TIE ROD AND DRIVER'S SIDE CONTROL ARM NEEDED TO BE REPAIRED; HOWEVER, THEY DECLINED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 136,684. THE VIN WAS NOT AVAILABLE.
Steering, Feb 6, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT HAD TO TURN THE ENGINE OFF, WAIT A FEW MINUTES, AND RESTART THE ENGINE TO REBOOT THE POWER STEERING. THE FAILURE MADE TURNING THE STEERING WHEEL DIFFICULT AND EXCESSIVE STRENGTH HAD TO BE USED. THE "POWER ASSIST FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 15V340000 (AIR BAGS). THE FAILURE MILEAGE WAS 85,000.
Steering, Feb 5, 2019
POWER STEERING WARNING LIGHT ON DASH CAME FLASHED AND STAYED ON, VEHICLE VERY HARD TO STEER
Steering, Jan 31, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE SHIFTING THE VEHICLE INTO GEAR, THE STEERING WHEEL SEIZED. THE CONTACT PLACED THE VEHICLE INTO REVERSE AND COULD NOT TURN THE STEERING WHEEL ONCE IT WAS BACKED OUT INTO THE STREET. A MESSAGE STATING "STEERING ASSIST FAULT SERVICE REQUIRED" APPEARED ON THE INSTRUMENT PANEL. THE DEALER WAS NOT CONTACTED, BUT THE CONTACT PLANNED TO MAKE AN APPOINTMENT WITH ROCHESTER FORD (4900 US-52, ROCHESTER, MN 55901, (507) 288-7564). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 108,000.
Steering, Jan 31, 2019
4 TIMES IN THE PAST MONTH, MY VEHICLE HAS EXPERIENCED A LOSS OF POWER STEERING ASSIST WHILE IN MOTION WHICH CAUSES THE STEERING WHEEL TO LOCK AND I AM UNABLE TO TURN. WHILE THIS IS HAPPENING, THE CAR BEEPS AND A LIGHT COMES ON THE DASHBOARD THAT SAYS SOMETHING LIKE STEERING WHEEL ASSIST FAILURE OR POWER STEERING ASSIST. THIS HAS OCCURED 4 TIMES AND IS VERY DANGEROUS AS I AM UNABLE TO TURN THE WHEEL TO TURN THE VECHIEL TO THE SIDE OF THE ROAD FOR SAFETY. THE CAR IS IN MOTION ALL WHILE THE STEERING WHEEL SHUTS DOWN. THIS WILL END UP CAUSING AN ACCIDENT ONE DAY. I HAVE REVIEWED MY VIN AND I DO NOT SEE AN ACTIVE RECALL FOR THIS, HOWEVER WHEN INPUTING MY CAR INFORMATION, IT SHOWS THAT THERE WAS A RECALL FOR THE SAME ISSUE FOR CARS: 2012 FORD FUSION AND I BELIEVE MY CAR SHOULD HAVE BEEN PART OF THIS RECALL. ALL 4 TIMES THAT IT HAS HAPPENED, THE CAR WAS IN MOTION, IN A CITY STREET WHILE TURNING THE WHEEL TO MAKE A TURN. ALTHOUGH I DO NOT HAVE A PICTURE TO SHOW AT THE MOMENT, NEXT TIME IT HAPPENS I WILL HAVE ONE SHOULD YOU CONTACT ME AND NEED AN IMAGE OF WHAT IS OCCURING.
Steering, Jan 31, 2019
MY VECHICLE IS IN MOTION AND THEN ALL OF A SUDDEN THE STEERING WHEEL LOCKS,THE CAR MAKES NOISES AND I GET AN ERROR ON MY DASHBOARD THAT SAYS STEERING WHEEL ASSIST OR POWER STEERING ASSIT. WHILE THIS IS HAPENING, I AM UNABLE TO MOVE THE STEERING WHEEL. IT IS LOCKED. VERY DANGEROUS AS I AM DRIVING AND ONE DAY CAN CAUSE AN ACCIDENT DUE TO THIS MALFUNCTION. THIS HAS HAPPENED 4 TIMES WITHIN THE MONTH.
Steering, Jan 29, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. TOWN AND COUNTRY FORD (6015 PRESTON HWY, LOUISVILLE, KY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.
Steering, Jan 29, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE PULLING OUT OF THE DRIVEWAY, THE STEERING LOST POWER AND THE STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED MID BAY FORD LINCOLN AT 831-288-6294 (LOCATED AT 550 AUTO CENTER DR, WATSONVILLE, CA 95076) AND A DIAGNOSTIC TEST WAS RECOMMENDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.
Steering, Jan 24, 2019
I COME TO YOU WITH GREAT CONCERN ABOUT A SITUATION THAT RECENTLY HAPPENED TO ME WITH MY 2012 FORD FUSION. ON JANUARY 17, 2019, I WAS DRIVING 60 MILES PER HOUR DOWN THE ROAD WITH MY DAUGHTER. WHILE I AM DRIVING WITH NO NOTICE, MY POWER STEERING COMPLETELY WENT OUT. I WAS UNABLE TO MOVE MY STEERING WHEEL; THE SAFETY OF THIS ISSUE WAS EXTREME, AND I FEEL THAT BECAUSE THIS WAS A RECALL MY EXPERIENCE SHOULD BE UNDER THE SAFETY OF THE CUSTOMER AND THE RELIABILITY OF THE FORD INDUSTRY AND THE RECALL WOULD HAVE BEEN GRANTED WITH NO CONCERNS. I PURCHASE THIS VEHICLE BRAND NEW AS A 2012 FORD FUSION SEL, I'VE BEEN THE ONLY OWNER TO THIS CAR AND I BECAUSE I MUST COMMUTE TO WORK MY MILES HAVE BEEN HIGHER THAN AVERAGE 2012 CARS. TWO YEARS AGO I BROUGHT MY CAR INTO THE FORD DEALERSHIP FOR MAINTENANCE THAT NEEDS TO BE COMPLETED AND I ASKED ABOUT THE RECALL OF THE POWER STEERING AND THEY SAID, "DON'T BRING IT IN UNTIL THERE'S A PROBLEM" SINCE I FEEL FORD HAS NEVER GEARED ME THE WRONG DIRECTION I LITERALLY TOOK THEIR WORD SERIOUSLY AND I DIDN'T DO ANYTHING ABOUT. TWO YEARS LATER I NOW HAVE A SERIOUS PROBLEM NOT ONLY WAS THE SAFETY OF ME AND MY CHILD AT THE FOREFRONT THE PROBLEM NOW THE FINANCIALLY IT'S BECOMING A BARRIER TO MY LIFE. WHEN I CALLED LAST WEEK, EVEN THE FORD DEALERSHIP AGREED THAT YOU WOULDN'T HAVE FIXED THE POWER STEERING UNLESS THERE WAS A PROBLEM. WHEN I CALL UP TO FORD DEALERSHIP ASKING ABOUT THIS RECALL AND THEM TELLING ME THAT I AM OVER THE MILEAGE OF THE RECALL/WARRANTY AND THEY WILL NOT COVER EVEN A DIME OF THIS RECALL GIVES ME GREAT CONCERN. I CALLED NHTSA VEHICLE SAFETY HOTLINE AND THEY ASSURED ME THAT THERE WAS NO MILEAGE RESTRICTION ON THIS RECALL AND IT WAS JUST A TENURE RANGE THAT NEEDED TO BE COMPLETED. I'M ASKING YOU TO REVIEW AND I'M REQUESTING THAT I RECEIVED THE $1800 REIMBURSEMENT CHECK BACK.
Steering, Jan 23, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED INTERMITTENTLY AND THE MESSAGES "SERVICE POWER STEERING" AND "ADVANCE TRACK" APPEARED. THE VEHICLE WAS TAKEN TO BOB RIDING FORD (3103 N. 22ND ST, DECATUR, IL) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 74,000.
Steering, Jan 21, 2019
I GOT OUT OF MY JOB ON A SATURDAY AND ONCE I GOT TO MY 2012 FORD FUSION AND TURNED IT ON, MY DASHBOARD DISPLAY A MESSAGE SAYING "SERVICE POWER STEERING NOW". THE STEERING WAS SO STIFF TO THE POINT THAT IT'S TOO DANGEROUS TO DRIVE IT OUT ON THE STREETS. I THEN GOT ON MY PHONE TO SEE IF THERE'S A QUICK FIX TO IT AND ENDED UP FINDING OUT THAT MY CAR HAS A RECALL FOR THE POWER STEERING. SO I CALLED MY MOM TO COME PICK ME UP AND LEAVE THE CAR AT MY JOB'S PARKING LOT. ONCE I GOT HOME I CALLED MY FORD DEALER TO FIND OUT MORE ABOUT THIS RECALL, BUT THEIR CUSTOMER SERVICE WAS CLOSED. SO I WAITED TILL MONDAY TO CALL THEM, ONCE I CALLED THEM I ENDED UP FINDING OUT THAT MY CAR HAS ANOTHER RECALL RELATING TO THE PASSENGER'S AIRBAG. SO I HAD A TOW TRUCK TAKE MY CAR TO NEAREST FORD DEALER SO THEY CAN RESOLVE THE PROBLEM. I TALKED TO A REPRESENTATIVE AND HE TOLD ME SINCE MY CAR HAD BEEN IN AN ACCIDENT (PAST OWNER HAD THE ACCIDENT) THAT THEY MIGHT NOT SERVICE THE POWER STEERING BUT THEY WILL FIX THE AIRBAGS FOR SURE. SO I LEFT MY CAR AT THE DEALER. LATER ON THE DAY, HE CALLS ME SAYING THAT CARS OVER 150K ARE NO LONGER ELIGIBLE FOR THE POWER STEERING SERVICE BUT THAT THEY WILL RESOLVE THE AIRBAG PROBLEM. TO ME IT SEEMS UNFAIR FOR THEM NOT TO RESOLVE THE POWER STEERING PROBLEM BECAUSE I DIDN'T KNOW ANYTHING ABOUT ANY RECALL FOR MY CAR AND THAT THIS A FACTORY DEFECT. IT'S UNSAFE TO DRIVE A CAR WHEN IT STILL HAS A FACTORY PROBLEM AND CAN HAPPEN ANYTIME, EVEN WHEN I'M DRIVING.
Steering, Jan 17, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE SERVICE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. AS A RESULT, THE STEERING FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO WYATT JOHN FORD (LOCATED AT 646 THOMPSON LN, NASHVILLE, TN 37204, (615) 244-3615), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 153,141.
Steering, Electronic stability control (ESC), Jan 15, 2019
POWER STEERING FAILURE
Steering, Jan 14, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V34000 (STEERING). THE FAILURE MILEAGE WAS 149,000.
Steering, Electrical system, Engine, Jan 10, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE TO HIS DESTINATION WITH NO POWER STEERING ABILITY. THE VEHICLE WAS POWERED OFF AND RESTARTED, BUT THE FAILURE RECURRED. GRIFFETH FORD LINCOLN (LOCATED AT 213 MAIN ST, PRESQUE ISLE, ME 04769, (207)-764-4129) DIAGNOSED THAT THE STEERING GEAR AND RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 67,809. *TT*JB
Steering, Jan 9, 2019
POWER STEERING ASST FAILURE. CAR STEERING WHEEL LOCKS UP AND CAR IS RENDERED NOT DRIVEABLE. PROBLEM STARTS WHEN CAR IS STARTED WHILE IN PARK. HAS HAPPENED 2 TIMES. HAVE HAD TO SHUT CAR OFF NUMEROUS TIMES AND RESTART. CAR IS OKAY TO DRIVE AFTER AWHILE.
Steering, Jan 8, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE CONTACT NEEDED EXTRA STRENGTH TO STEER THE VEHICLE AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. AFTER RESTARTING THE VEHICLE, THE STEERING WHEEL BECAME OPERABLE AGAIN. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 80,000.
Steering, Jan 7, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED IN A PARKING LOT, THE POWER STEERING SEIZED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (BAYOU FORD, 555 BELLE TERRE BLVD, LA PLACE, LA 70068, (985) 652-8000) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS16783979. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 123,000.
Steering, Electronic stability control (ESC), Jan 5, 2019
2012 FUSION WITH 62,000 MILES. WHEN STATIONARY, IT MAKES A SOUND WHEN YOU TURN THE STEERING WHEEL JUST SLIGHTLY EITHER WAY. MECHANIC SAYS THE ELECTRIC RACK AND PINION IS THE PROBLEM AND IT SOUNDS LIKE THIS IS A COMMON ISSUE. I DON'T THINK I SHOULD BE HAVING THIS ISSUE AT ONLY 62,000 MILES. THIS IS A VERY EXPENSIVE FIX. SOUNDS TO ME LIKE THERE SHOULD BE A RECALL ON THIS.
Steering, Jan 5, 2019
I HAVE A 2012 FORD FUSION, EVER SINCE I BOUGHT IT I HAVE HAD ISSUES WITH THE POWER STEERING. I WOULD GO TO MAKE A TURN AND THE POWER STEERING WOULD GO. I ALMOST CAUSED 2 ACCIDENTS. I WOULD SHUT THE CAR OFF AND WAIT ABOUT 1 TO2 MINS AND START THE CAR AND IT WOULD BE FINE. I CALLED THE FORD DEALER SHIP NUMEROUS TIMES AND ALL I GOT WAS "THERES NOTHING WE CAN DO". I THEN TAKE IT IN FOR A AIRBAG RECALL AND TELL THEM THAT THE POWER STEERING IS STILL DOING THE SAME THING. THEIR RESPONSE WAS WE CAN CHECK IT WITH A DIAGNOSTIC TEST IF IT READS CODES WE CAN REPLACE IF NOT WE WILL RESET IT. I PICK MY VECHICAL UP AND THE 2ND DAY IT DOES IT AGAIN. I DO THE SAME SHUT IT OFF AND RESTART EVERYTHING WORKS. IT DOES IT FOR ABOUT 3 WEEKS ABOUT TWICE EACH WEEK. I GO TO DRIVE HOME ON THE INTERSTATE AND ALL OF A SUDDEN I LOOSE ALL POWER STEERING. I PULL OVER AND SHUT CAR OFF AND RESTART AND NOTHING STILL NO POWERSTEERING. I DRIVE IT ALL THE HOME AND CALL THE DEALER THE NEXT MORNING AND GET TOLD THETES NOTHING WE CAN DO MAAM. NOW THEY WANT TO CHARGE ME 1800 TO FIX IT WHEN IT CLEARLY SHOULD HAVE BEEN WHEN IT WAS IN THE SHOP. I HAVE ALMOST CAUSED ACCIDENTS DO TO THIS ISSUE. I FEEL FORD SHOULD FIX THE ISSUE.
Steering, Jan 3, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS TAKEN TO PERRY FORD OF NATIONAL CITY (2050 NATIONAL CITY BLVD, NATIONAL CITY, CA 91950, 619-477-2711) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.
Steering, Jan 2, 2019
ON THE EVENING OF DEC 29TH, UPON TURNING MY CAR ON WHILE AWAY ON A TRIP TO MORIN HEIGHTS (QUEBEC, CANADA), A "POWER STEERING FAULT" FLASHED ON MY DASH, AND I WAS UNABLE TO TURN MY STEERING WHEEL. NEIGHBOURS IN THE COTTAGE TOLD ME TO DRIVE TO A GAS STATION 1 MILE AWAY WITH MY BLINKERS ON, AND ASK FOR POWER STEERING FLUID. I BARELY MADE IT HALF A MILE OUT OF THE MORIN HEIGHTS VILLAGE, WHEN I GOT STUCK MAKING A SHARP RIGHT TURN FROM RUE ALLEN TO RUE BENNETT TO GET TO ESSO (723 CHEMIN DU VILLAGE, MORIN-HEIGHTS, QC). MY STEERING WHEEL WOULD NOT TURN RIGHT, AND I DANGEROUSLY ENDED UP IN THE LANE FACING OPPOSITE TRAFFIC. I TRIED TO TURN IT LEFT AND CONTINUE GOING STRAIGHT, BUT GOT STUCK IN THE MIDDLE OF THE INTERSECTION. CARS NEARLY HIT ME AND EVERYONE WAS HONKING AT ME. A STRANGER PULLED OVER NEXT TO ME AND USED MANUAL FORCE ON THE STEERING WHEEL TO STEER MY CAR BACK AROUND, AND DROVE IT TO THE ESSO HALF A MILE AWAY. I BOUGHT POWER STEERING FLUID, ONLY TO DISCOVER THERE WAS NO COMPARTMENT TO PUT IT INTO, AND LEARNT THAT THIS IS AN INTERMITTENT ELECTRICAL PROBLEM. WE PARKED MY CAR AT THE GAS STATION AND DEBATED HOW LONG I'LL LEAVE IT THERE FOR, HOW I'LL DRIVE BACK TO NY 480 MILES AWAY, HOW I AM GOING TO RESOLVE THIS MEANWHILE IT'S -15 DEGREES CELSIUS OUTSIDE AND I'M GETTING FROSTBITTEN. AFTER TURNING THE CAR BACK ON, THE "POWER STEER FAULT" WARNING DISAPPEARED AND MY STEERING WHEEL WAS BACK TO NORMAL. NEXT DAY ALL SERVICE SHOPS WERE CLOSED (SUNDAY), AND MONDAY WAS NEW YEARS HOLIDAY. I WAS NERVOUS ABOUT DRIVING THIS UNSAFE VEHICLE IN THE MIDDLE OF THE CHRISTMAS/NEW YEAR HOLIDAYS BACK TO NY, BUT HAD NO OTHER CHOICE. I AM ABSOLUTELY MORTIFIED THAT AFTER SO MANY COMPLAINTS TO FORD CORPORATE ABOUT MY AIRBAG REPLACEMENT, THIS HAD TO HAPPEN. I DEMAND A REPLACEMENT VEHICLE AND FOR SOMEONE TO REACH OUT AND DO SOMETHING ABOUT THESE RECALLS THAT ARE ISSUED, YET NO ACTION BEING TAKEN.
Steering, Dec 28, 2018
WHILE DRIVING, THE SERVICE POWER STEERING NOW LIGHT CAME ON, MAKE IT VERY HARD TO TAKE.TURNS ON ROADS, IN DRIVEWAYS ECT. AFTER DOING SOME RESEARCH I FOUND THAT THIS IS A SIMILAR RECALL FOR FORD IN 2015. HOWEVER MY VIN NUMBER IS NOT DISPLAYING THE RECALL FORNTHENPOWER STEERING ISSUE. THIS IS A VERY DANGEROUS SITUATION.