2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, Aug 27, 2018
WE WERE DRIVING THE CAR AND THE POWER STEERING LOCKED THE CAR DID NOT GIVE US AN ALERT UNTIL THE POWER STEERING FINALLY LOCKED. WE COULD NOT BREAK WE HAD TO QUICKLY SHUT OFF THE CAR AND WE WEREN'T NEAR OUR HOME WHEN THIS OCCURRED
Steering, Aug 26, 2018
THE POWER STEERING FAILED SUDDENLY WHILE DRIVING.
Steering, Aug 23, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING SEIZED AND A TIRE BLEW OUT. THE VEHICLE WAS ABLE TO BE DRIVEN OFF THE ROAD AND TO THE CONTACT'S RESIDENCE. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURES; HOWEVER, THERE WAS A CUSTOMER SATISFACTION PROGRAM WHERE THE POWER STEERING WOULD BE COVERED BY A DEALER. THE CONTACT CALLED NAZARETH FORD (4067 JANDY BLVD, NAZARETH, PA 18064, (866) 601-7744) AND WAS INFORMED THAT THE POWER STEERING FAILURE WOULD NOT BE COVERED AND THE CONTACT WOULD BE CHARGED FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 49,500.
Steering, Aug 23, 2018
KNOWN ISSUE, SAFETY RECALL FOR SUDDEN LOSS OF POWER STEERING 15S18, 14S06 AND SUPPLEMENT AND15N01 EXTENDED. FORD MOTOR COMPANY WILL ONLY REPAIR THE SAFETY ISSUE IF CERTAIN INTERNAL FAULT CODES ARE PRESENT INDICATING THAT CERTAIN COMPONENTS ARE DEFECTIVE, UNFORTUNATELY THERE ARE MORE COMPONENTS THAT FAIL CAUSING POWER STEERING LOSS, 2 CODES THAT PRESENTED THAT RESULTED IN POWER STEERING LOSS ARE C1277 AND C1963 BUT THESE ARE NOT COVERED BY THE SAFETY RECALL ACCORDING TO FORD. THE ISSUE IS SAFETY AND ALL COMPONENTS THAT CAUSE THE SUDDEN LOSS OF POWER STEERING NEED TO BE COVERED UNDER THE SAFETY RECALL AND REPAIRED AT NO CHARGE TO THE CONSUMER. I BELIEVE THAT FORD IS SKIRTING THEIR RESPONSIBILITY TO REPAIR THE THE DEFECTIVE AUTOS USING THE INTERNAL FAULT CODES AS AN EXCUSE. IT DOESN'T MATTER WHAT CODE IS PRESENT WHEN POWER STEERING FAILS AS THE CODES ARE NOT THE SAFETY ISSUE. THE STEERING GEAR IN THIS FUSION WAS REPLACED 8/2017. THE POWER STEERING FAILED AGAIN AND WAS TOWED TO FORD IN 3/2018, AND THE SOFTWARE WAS UPDATED AT OWNERS EXPENSE AND ONCE AGAIN THE POWER STEERING FAILED AND WAS TOWED TO FORD IN 3/2018 AND ACCORDING TO FORD THE STEERING GEAR WAS REPLACED YET AGAIN AT THE OWNERS EXPENSE, THEN THE NEXT DAY FAILED ONCE MORE AND THE TOWED ONCE MORE TO FORD. FORD CLAIMING THAT THE FIRST GEAR REPLACEMENT CLOSED OUT THE RECALL. THAT IS 4 POWER STEERING FAILURES IN THE SAME CAR. FORD REFUSES TO TAKE RESPONSIBILITY FOR THE DEFECTIVE COMPONENTS AND HAS INSTEAD SHIFTED TO COST TO THE OWNERS. THERE ARE HUNDREDS OF CONSUMERS THAT HAVE FACED THIS ISSUE.THE SAFETY RECALL IS NOT HAVING THE DESIRED EFFECT OF REPAIRING THE ISSUE AND NOW FORD IS PLAYING A WAITING GAME AS THE VEHICLES ARE REACHING THE 150 THOUSAND MILE THRESHOLD WHERE BY FORD WILL REFUSE TO REPAIR THE PROBLEM. THERE ARE ABOUT 500 THOUSAND OF THESE DEFECTIVE CARS ON THE ROAD TODAY AND WE ARE NO SAFER.
Steering, Aug 21, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 50 MPH, THE VEHICLE LOST THE ABILITY TO STEER AND THE POWER STEERING FAILURE WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE NEEDED TO BE DRIVEN IN MANUAL MODE AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO WOODHOUSE FORD (3633 N 72ND ST, OMAHA, NE 68134, (402) 574-2759) WHERE IT WAS DIAGNOSED THAT THERE WAS A STEERING GEAR FAILURE, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Steering, Aug 16, 2018
WHILE IN STATIONARY, THE STEERING WHEEL LOCKED UP AND I COULD NOT TURN THE VEHICLE. A MESSAGE APPEARED ON THE DASHBOARD SAYING "SERVICE POWER STEERING NOW." I HAD IT TOWED TO A MECHANIC AND CONFIRMED THAT THERE IS A PROBLEM WITH THE ELECTRONIC POWER ASSIST AND MUST BE REPLACED. HOWEVER, THE STEERING CAME BACK TO NORMAL AFTER A DAY. I FOUND OUT ON FORD'S WEBSITE THAT THERE IS A RECALL (15N01) ISSUED ON THE CAR AND THAT I SHOULD CONTACT A FORD DEALERSHIP TO DIAGNOSE AND SERVICE THE PROBLEM. BUT, THE MECHANICS AT FORD'S DEALERSHIP SAID THAT THEY WERE NOT ABLE TO DUPLICATE THE ISSUE AND THEREFORE, COULD NOT FIX IT UNLESS IT HAPPENS AGAIN.
Steering, Suspension, Power train, Aug 9, 2018
FRONT LEFT TRANSMISSION SEAL LEAKING, AXLE SHAFT LOOSE AND DAMAGED, WHEEL INCREASINGLY WOBBLY WITH SPEED. DIRECTLY AND NEGATIVELY AFFECTS BRAKE ROTORS AND PADS AS WELL AS WHEEL KNUCKLE STABILITY AND SHOCK ABSORBER WEAR. CAR IS DANGEROUS TO DRIVE AS STEERING CONTROL HAS DECREASED DRAMATICALLY. THE RUBBER SEAL AROUND THE TRANSAXLE ON THE LEFT (DRIVER SIDE) FRONT WHEEL AXLE HAS BEEN SLICED OPEN FROM THE INSIDE BY METAL SHAVINGS PRODUCED BY THE BAD PRODUCTION OF THE PARTS INCLUDED IN THE AXLE SHAFT ASSEMBLY, CAUSING ABNORMAL WEAR/SHAVING OF THE SHAFT. THE JOINT HAS BEEN COMPLETELY DAMAGED AND IS NOW IN TURN CAUSING DAMAGE TO THE UPPER AND LOWER BALL JOINTS, SHOCK ABSORBER, WHEEL KNUCKLE, STEERING ARM, BRAKE ROTORS, BREAK PADS, THE WHEEL HUB, WHEEL BEARING, TIRE ETC. IT LITERALLY EFECTS THE ENTIRE DRIVER SIDE FRONT SUSPENSION, DRIVETRAIN, AND STEERING COMPONENTS, CONTINUOUSLY DEGRADING THEIR STATE WITH TIME AND MAKING THEM MORE DANGEROUS TO USE/MORE DANGEROUS TO DRIVE THE CAR. NO HISTORY OF ANY DAMAGE HAS BEEN RECORDED ON THIS VEHICLE ON THAT SIDE AND THIS HAS BEEN A FACTORY DEFECT FROM THE BEGINNING, JUST POORLY AND VERY SLOWLY ADDRESSED. BECAUSE IF FORD'S UNTIMELY RESPONSE TO THIS ISSUE, MOST OWNERS ARE FORCED TO DEAL WITH THE ISSUES IN VEHICLES EFFECTED BY THIS FORD FACTORY DEFECT OUT OF THEIR OWN POCKET, WHICH IS UNFAIR.
Steering, Aug 8, 2018
THE "RACK AND STEERING GEAR IS BROKEN" WHICH IS THE SAME THING AS A RECALL FOR THIS CAR, BUT APPARENTLY DOESN'T APPLY TO MY VIN NUMBER AND THEREFORE IS NOT COVERED. I TOOK IT TO A NON FORD REPAIR CENTER AND THEY CONFIRMED THAT IS WAS THE SAME ISSUE AS STATED IN THE RECALL FOR OTHER 2012 FORD FUSIONS, BUT I HAVE TO PAY ALMOST 2,000 TO GET IT FIXED ON MY OWN. I SPENT 107 DOLLARS GETTING IT LOOKED AT FIRST BY THE OTHER PARTY SINCE MY VEHICLE WAS NOT GIVEN THE RECALL AND I WASN'T INFORMED OF THE ISSUE BEFORE IT HAPPENED AND THEN STILL HAD TO PAY FOR FORD TO FIX IT.
Steering, Air bags, Aug 7, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BILLY HOWELL FORD LINCOLN (1805 ATLANTA HWY, CUMMING, GA 30040, (770) 887-2311) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 17V024000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: CAS15441933. THE APPROXIMATE FAILURE MILEAGE WAS 122,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING).
Steering, Aug 7, 2018
POWER STEERING IS NOT WORKING AT STARTUP SOMETIMES. GET A MESSAGE ON THE DASHBOARD ABOUT "ELECTRONIC STEERING ASSIST FAULT". RESTARTING THE ENGINE SOLVES THE ISSUE. WHY IS THIS CAR NOT UNDER THE RECALL? IT FITS THE DESCRIPTION OF THE RECALL FOR THIS MAKE MODEL AND YEAR. IT DOES NOT HAVE THE V6 ENGINE.
Steering, Aug 6, 2018
KNOCKING SOUND AND LOOSENESS IN STEERING WHEEL. MY MECHANIC SAYS IT IS THE RACK AND PINION. FORD GARAGE SAYS IT IS NOT COVERED BY RECALL UNLESS IT HAS WARNING SOUND. KNOCKING HAPPENS WHENEVER I AM DRIVING IT.
Steering, Aug 2, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING MALFUNCTIONED AND THE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO FIND A FAILURE CODE. THE DEALER (KRIEGER FORD, INC, 1800 MORSE RD, COLUMBUS, OH 43229, (614) 888-3320) WAS CONTACTED AND STATED THAT THERE WAS NO RECALL FOR THE POWER STEERING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER CONFIRMED THE DEALER'S INFORMATION AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 136,351.
Steering, Electrical system, Air bags, Jul 30, 2018
STEERING WHEEL LOCKED DOWN IN MY FRONT YARD, RIGHT FRONT LIGHT WENT OUT I WAS TOLD IT WAS A ELECTRICAL PROBLEM AND NOW IT IS THE PASSENGER AIRBAG NOW I AM AFRAID TO DRIVE THE CAR LONG DISTANCE
Steering, Jul 30, 2018
THE CAR HAD BEEN PARKED FOR 2 DAYS. I WENT TO TURN THE CAR ON, AND IT WAS IMMEDIATELY CLEAR THAT THE POWER STEERING WASN'T WORKING, AND 'SERVICE ADVANCETRAC' 'SERVICE POWER STEERING NOW' NOTIFICATIONS ARE ON. THIS CAR HAD BEEN RECALLED ALREADY FOR THIS ISSUE, AND CLEARLY WHATEVER THEY DID, DID NOT ACTUALLY FIX THE PROBLEM. HOWEVER, SUNRISE FORD REPAIR TOLD ME THE RECALL WAS NO LONGER ON MY CAR, AND THAT IT A RECALL REPAIR COULD ONLY BE GIVEN IF IT WAS 'UNDER A YEAR AGO', AND 'UNDER 12000' MILES AGO. WHILE I LOOK FOR THE RECEIPT, I DO BELIEVE THIS IS THE CASE BUT IF IT ISN'T, WHY WOULD THIS MATTER IF IT WAS A FAULTY REPAIR DONE IN FREDERICTON, CANADA? AND WAS GOING TO BREAK 1 MILE OVER 12,000 AND A DAY OVER A YEAR, ESSENTIALLY. I WAS 50 MILES AWAY FROM HOME WHEN THIS HAPPENED TO ME, WITH NO CELL PHONE RECEPTION, HAD TO DRIVE OUT OF A CANYON, THEN ONTO HIGHWAYS, WITH ABSOLUTELY NO POWER STEERING AND A VERY DIFFICULT TIME DRIVING THE CAR. AND FORD TOLD ME SINCE THERE WAS NO RECALL ON THE CAR (?) THAT IT WOULD COST 135$ TO EVEN INSPECT THE GOOD! THIS WAS ANTHONY, AT SUNRISE FORD IN NORTH HOLLYWOOD.
Steering, Suspension, Jul 19, 2018
STARTING AT 36,000- 120,000 MILES THE CONTROL ARMS WEAR PREMATURELY. GIVEN THE DESIGN OF THE LINKAGE SYSTEM THIS CAUSES THE STEERING TO BIND IN A FASHION THAT CAUSES THE DRIVER TO HAVE TO OVER STEER TO GET THE POWER STEERING TO OVERCOME THE BOUND LINKAGES AND MOMENTARY LOSS OF CONTROL
Steering, Jul 18, 2018
DRIVING ON A CITY STREET, POWER STEERING SUDDENLY DISENGAGED. MESSAGE ON DASH SAID 'SERVICE POWER STEERING NOW.' I WAS ABLE TO MANUALLY STEER SAFELY HOME. CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THAT THE SAFETY RECALL ONLY APPLIES TO CARS WITH LESS THAN 150K MILES. SINCE THE PREVIOUS OWNER HAD DRIVEN MORE THAN THAT, THE CAR IS SUDDENLY SAFE!? HOW CAN A SAFETY RECALL EXPIRE? FORD WANTS $2000 TO REPAIR A DESIGN DEFECT.
Steering, Jul 16, 2018
YESTERDAY ON JULY 15, 2018 THE POWER STEERING ON MY CAR WENT OUT WHILE I WAS DRIVING TO THE STORE. IT FLASHES ON THE DASH TO SERVICE POWER STEERING NOW. I'VE SEE. ONLINE THAT THEIR WAS A RECALL BEFORE IN 2015 ON MY CAR FOR THE POWER STEERING BUT WHEN I WENT TO FORD THEY SAID THERE WAS NO RECALL. IT IS COMPLETELY UNSAFE TO BE DRIVING AND ALL SUDDEN THE STEERING WHEEL IS TIGHT AND HARD TO TURN!
Steering, Jul 16, 2018
WHILE DRIVING MY POWER STEERING FAILED, THEN PROCEEDED TO LOCK UP ONCE I PULLED THE CAR OVER. COULD NOT MOVE THE STEERING WHEEL AT ALL, HAD TO GET THE CAR TOWED.
Steering, Jun 26, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE EPS FAILED WITHIN TWO MONTHS OF BEING REPAIRED PER AN UNKNOWN MANUFACTURER RECALL. THE CONTACT STATED THAT THE EPS WARNING INDICATOR FLASHED, BUT THEN REMAINED ILLUMINATED AND THE STEERING WHEEL SEIZED. THE DEALER (LANCE CUNNINGHAM FORD, 4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912, 865-687-2100) REFUSED TO PROVIDE A PERMANENT REMEDY. THE CONTACT INFORMED THE DEALER AND THE MANUFACTURER THAT THE RECALL REMEDY FAILED TO PROVIDE A SOLUTION AND THE VEHICLE WOULD NEED TO BE DIAGNOSED AND REPAIRED. THE CONTACT ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A 12,000 MILE WARRANTY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Jun 25, 2018
THE ELECTRICAL STEERING HAS GONE OUT IN MY CAR. I CALLED FORD AND THEY REFUSE TO DO ANYTHING ABOUT THIS. I FIND THIS UNACCEPTABLE SINCE THEY CURRENTLY HAVE RE ALL'S ON 2012 FORD FUSIONS FOR THIS EXACT ISSUE. MY LIFE AND MY DAUGHTERS COULD BE IN DANGER BEHIND THEM NOT TAKING RESPONSIBILITY AND FIXING THIS JUST BECAUSE IT'S NOT ON THAT PARTICULAR VIN #
Steering, Jun 25, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS . THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Steering, Jun 24, 2018
FORD FUSION SAFETY RECALL 15S18 POWER STEERING ASSIST.I WAS DRIVING DOWN THE HIGHWAY WHEN AN ALERT APPEARED ON THE DASH THAT I NEEDED TO SERVICE THE POWER STEERING IMMEDIATELY/SERVICE "AUTOTRAC" I HAD MY CAR TOWED TO A LOCAL MECHANIC WHO TOLD ME THAT THE REPAIR NEEDED STEMMED FROM A RECALL THAT OCCURRED FOR MY VEHICLE.I CALLED THE DEALERSHIP I PURCHASED MY CAR FROM, SANTA FE FORD ALACHUA FL. I WAS INFORMED BY THEM THAT THERE WAS NOTHING THEY COULD DO TO HELP ME IN THE REPAIR BUT TOLD ME TO REACH OUT TO MY LOCAL FORD DEALERSHIP AS SANTA FE FORD IS 80 MILES AWAY. I THEN HAD MY CAR TOWED FROM THE MECHANIC'S SHOP TO NICK NICHOLAS FORD IN INVERNESS FL. THE SERVICE MANAGER AT NICK NICHOLAS INFORMED ME THAT THERE WAS NO RECALL SHOWING FOR MY VEHICLE AND I SHOULD REACH OUT TO FORD CUSTOMER SERVICE HOTLINE AND FILE A CLAIM WITH THEM. UPON FILING MY CLAIM WITH FORD DIRECTLY, THEY TOLD ME THAT MY VEHICLE HAD BEEN BROUGHT IN TO SATISFY THE POWER STEERING RECALL IN 2015 IN MIAMI, FL AND THERE WAS NO EXTENDED WARRANTY ON THE RECALL. I PROCEEDED TO HAVE NICK NICHOLAS CONDUCT THE REPAIRS. I PAID NICK NICHOLAS $138.57 ON 3/29/18 TO "UPDATE THE SOFTWARE" FOR MY POWER STEERING. I DROVE MY CAR FOR MONTHS AFTER THE SOFTWARE UPDATE. ON 6/7/18 I WAS DRIVING MY CAR TO WORK WHEN THE ALERT APPEARED ON MY DASH SAYING "SERVICE POWER STEERING IMMEDIATELY" AND IT WAS AT THIS POINT I LOST ALL POWER STEERING. I WAS ABLE TO GET MY CAR OFF OF THE HIGHWAY AND INTO MY PLACE OF WORK. I CONTACTED THE SERVICE MANAGER AT NICK NICHOLAS, BRIAN, WHO TOLD ME THIS REPAIR SHOULD BE COVERED UNDER THE RECALL. I TOWED MY CAR BACK TO NICK NICHOLAS, AFTERWARD THEY INFORMED ME MY REPAIR WOULD NOT BE COVERED. FORD CUSTOMER SERVICE OFFERED TO PAY 250$ TOWARD THE COST OF THE REPAIR, THE SERVICE MANAGER BRIAN WOULD COVER APPROXIMATELY 500$ FOR THE REPAIR, LEAVING ME WITH ABOUT $1,100 WORTH OF REPAIRS TO PAY OUT OF POCKET.
Steering, Jun 20, 2018
I OWN A 2012 FORD FUSION VIN:[XXX]. THE 2012 FUSION HAS A SAFETY RECALL 15S18 DUE TO A KNOWN ISSUE WITH THE POWER STEERING CONTROL MODULE SHORTING OUT AND CAUSING THE POWER STEERING TO FAIL WHILE THE VEHICLE IS IN MOTION. WHILE "MANUAL" STEERING IS STILL POSSIBLE, THE FORCE NEEDED TO EXERT ON THE STEERING WHEEL IS IMMENSE, JUST TO BE ABLE TO CHANGE LANES. WHEN THE POWER STEERING GOES OUT ON A TURN, IT IS NEARLY IMPOSSIBLE TO CONTROL OF THE VEHICLE. THIS IS A SERIOUS AND VERY DANGEROUS KNOWN ISSUE. I HAVE BEEN EXPERIENCING THIS KNOWN ISSUE COVERED UNDER YOUR SAFETY RECALL 15S18 FOR OVER 2 YEARS. I HAVE TAKEN IT TO THE QUALITY AUTO MALL DEALERSHIP SEVERAL TIMES TO HAVE THE SYSTEM LOOKED AT SO THEY COULD FIND THE PROBLEM AND FIT IT UNDER THE TERMS OF THE SAFETY RECALL 15S18. EACH TIME I TOOK IT IN FOR SERVICE, THE DEALERSHIP WAS NOT ABLE TO DUPLICATE THE ISSUE AS IT ONLY HAPPENS INTERMITTENTLY, AND I HAVE NOT BEEN ABLE TO ?MAKE? THE POWER STEERING FAIL ON DEMAND. LAST WEEK, THE POWER STEERING ABRUPTLY FAILED AGAIN. I ONCE AGAIN TOOK THE VEHICLE INTO THE QUALITY AUTO MALL DEALERSHIP . THE VEHICLE NOW HAS EXCEEDED THE 150,000-MILE EXTENDED COVERAGE TO BE INCLUDED IN THE SAFETY RECALL 15S18. MIRACULOUSLY, THIS TIME, THE SERVICE TECHNICIAN WAS ABLE TO DUPLICATE THE ISSUE, AND VERIFY THAT THERE IS INDEED A PROBLEM WITH THE POWER STEERING CONTROL MODULE. NOW, THOUGH, THERE IS NO COVERAGE FOR THE KNOWN ISSUE COVERED BY THE SAFETY RECALL 15S18 DUE TO THE AGE AND MILEAGE OF MY VEHICLE. I CALLED THE FORD CUSTOMER SERVICE NUMBER 800-241-3673 ON 06/07/2018 AND EXPLAINED THE SITUATION, ASKING FOR ASSISTANCE FROM FORD AS THIS KNOWN ISSUE SHOULD HAVE BEEN COVERED UNDER THE SAFETY RECALL 15S18 AND SHOULD HAVE BEEN REPLACED 2 YEARS AGO. A CASE WAS OPENED FOR ME [XXX], AND I WAS TOLD THERE WOULD BE A DECISION IN 2 BUSINESS DAYS. FINAL RESULT=WILL NOT COVER UNDER RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Jun 20, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE POWER STEERING ASSIST INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT SPOKE WITH AUTO NATION FORD ST. PETERSBURG (2525 34TH STREET NORTH, ST PETERSBURG, FL 33713, 727-231-1323) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Steering, Electronic stability control (ESC), Jun 19, 2018
SINCE OWNING THE VEHICLE THERE HAVE BEEN INSTANCES WHERE THE POWER STEERING ASSIST WARNING WOULD FLASH ON MY DASH, TYPICALLY DURING COLD WEATHER. I COULD TURN THE CAR OFF AND THEN BACK ON AND THE ISSUE RESOLVED ITSELF. I PURCHASED THE VEHICLE IN LATE 2012. IT HAPPENS WHEN I GO TO START IT AFTER IT SITTING OVERNIGHT OR WHILE I AM AT WORK FOR 8 HOURS. AS OF YESTERDAY (6/18) I BEGAN HAVING TROUBLE WITH THE POWER STEERING WHEN I WENT TO LEAVE WORK AND DRIVE HOME. I TURNED THE CAR OFF AND TURNED IT BACK ON AND THE ISSUE ONCE AGAIN RESOLVED ITSELF. THIS MORNING (6/19) I WENT TO START MY CAR TO LEAVE FOR WORK AND THE POWER STEERING ASSIST/ADVANCETRAC MESSAGE FLASHED ON MY DASH. THE ADVANCETRAC NOTIFICATION IS NEW, IT NEVER HAPPENED UNTIL THIS MORNING. I HAVE NO POWER STEERING WHATSOEVER. I HAVE READ MULTIPLE REPORTS OF THIS HAPPENING TO OTHER FUSIONS OF THE SAME YEAR AS MINE. THE DEALERSHIP TOLD ME THAT IT WOULD BE $1500+ TO REPAIR THIS. IT IS AN ONGOING ISSUE THAT HAS BEEN HAPPENING SPORADICALLY SINCE THE VEHICLE WAS PURCHASED.