2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, Jun 19, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE VEHICLE BECAME DIFFICULT TO STEER. GLENN FORD (4080 LEXINGTON RD, NICHOLASVILLE, KY 40356, (859) 587-9020) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS GIVEN CONFLICTING INFORMATION AS TO WHETHER OR NOT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 139,000. THE VIN WAS NOT AVAILABLE.
Steering, Jun 14, 2018
WHILE TURNING ONTO A HIGHWAY MY CAR BEGAN TO LURCH. I PULLED OVER AND HAD ASSUMED THERE WAS AN ISSUE WITH MY BRAKES. AS A PRECAUTION, I HAD THE CAR TOWED BACK TO MY HOME. I THEN TOOK THE CAR TO AN AUTO SHOP TO HAVE THE BREAKS INSPECTED. THE TECHNICIAN TOLD ME THAT THE BREAKS WERE FINE BUT THAT HE HAD FOUND THE FOLLOWING CODES: C1963, C1963-EO, AND C1278-20. I DISCOVERED THAT THERE WAS A RECALL FOR STEERING RELATED ISSUES WITH 2012 FORD FUSIONS. WHILE AT A FORD DEALERSHIP I WAS TOLD MY CAR DID NOT APPLY TO THE RECALL AND WAS QUOTED $3,800 FOR THE REPAIR. I WAS TOLD THE CAR WAS NOT SAFE TO DRIVE AND THAT THE WHEEL COULD COME OFF WITHOUT NOTICE.
Steering, Jun 14, 2018
DRIVING CAR AND SERVICE POWER STEERING NOW FLASHES AND CAR BECOMES HARD TO STEER--COULDN'T TURN.
Steering, Jun 11, 2018
SERVICE POWER STEERING NOW" AND " SERVICE ADVANCETRAC" ERROR'S OCCURRED AT THE SAME TIME. VEHICLE WAS STATIONARY WHEN THIS HAPPENED
Steering, Jun 7, 2018
DRIVING AT A SPEED OF AROUND 35MPH, THE POWER STEERING AND ADVANCTRAC WARNING LIGHT CAME ON. DRIVING WAS OKAY. PARKED CAR, TURNED IT OFF AND THEN BACK ON, POWER STEERING SERVICE NOW LIGHT CAME ON AND LOSS OF STEERING OCCURRED. CAR WAS TOWED TO NORTH HAMPTON, NH FORD... POWER STEERING WAS COMPLETELY REPLACED [ALONG WITH 4 BRAKE PADS]. LESS THAN 3 WEEKS LATER, SAME INDICATOR WARNING CAME ON WHILE DRIVING ON THE HIGHWAY ~50MPH. BROUGHT BACK TO RAYNHAM, MA FORD DEALERSHIP... THEY REPLACED FRONT STRUTS, O2 SENSOR, RESET COMPUTERS... HAD THE CAR BACK LESS THAN A FULL DAY... SAME POWER STEERING WARNING/ADVANCTRAC WARNING CAME ON WHILE DRIVING A BACK ROAD UNDER 30MPH... TURNED CAR OFF, TURNED BACK ON, POWER STEERING COMPLETELY GONE AGAIN. IT WAS COMPLETELY REPLACED LESS THAN A MONTH AGO. NOW EXPENSES OVER $5K FOR REPAIRS, AND THE CARS STEERING IS GONE. WAITING FOR DEALERSHIP TO DIAGNOSE THIS TIME. SEARCHED BY VIN FOR RECALLS THE FIRST GO ROUND, AND NOTHING CAME UP.... NOW IT LISTS AN EPAS STEERING EFFORTS... WHICH THROUGH RESEARCH SHOWS HAS BEEN OUT FOR A WHILE, SO WHY WAS THIS NOT LISTED FOR MY CAR BEFORE!?
Steering, Jun 1, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL FAILURE CONCERNING THE ELECTRONIC POWER STEERING (EPS). INITIALLY, THE EPS WARNING INDICATOR HAD NOT ILLUMINATED; HOWEVER, AS THE FAILURE PROGRESSED, THE WARNING INDICATOR KEPT FLASHING. THE CONTACT STATED THAT THE STEERING WHEEL WAS HARD TO MANEUVER IN EITHER DIRECTION WHEN THE FAILURE OCCURRED. A DEALER HAD NOT BEEN CONTACTED FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,440.
Steering, May 29, 2018
VEHICLE WAS SLOWING DOWN FROM 35MPH TO TAKE A RH TURN INTO PARKING LOT. UPON INITIATING TURN, POWER STEERING FAILED & SERVICE ADVANCETRAC WARNING LIGHT ILLUMINATED. FAILURE OCCURRED AS VEHICLE HAD STARTED TURN, CREATING AN IMMEDIATE HIGH-FORCE PULL TO THE LEFT AND REQUIRING CORRECTIVE DRIVER ACTION TO CONTINUE WITH THE RIGHT TURN OR IMPACT CARS IN THE PARKING LOT. DRIVER WAS ABLE TO CONTINUE TURN AND BRING VEHICLE TO A SAFE STOP, ALBEIT VERY DIFFICULT GIVEN GRIP STRENGTH REQUIRED TO MAINTAIN TURN ON STEERING WHEEL WITHOUT POWER STEERING. UPON
Steering, May 23, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED. THE DEALER (DON HINDS FORD INC., 12610 FORD DR., FISHERS, IN 46038) STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AND COULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 182,000.
Steering, May 17, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO STEER. THE DEALER (ASTORG FORD-LINCOLN OF PARKERSBURG, (304) 485-8585) WAS CALLED AND STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 38,000. *TT
Steering, May 14, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. AFTER WAITING A WHILE, THE VEHICLE WAS RESTARTED AND ABLE TO DRIVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC OR REPAIRS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,800.
Steering, Electronic stability control (ESC), May 14, 2018
WHILE DRIVING DOWN INTERSTATE, VEHICLES STEERING ASSIST WARNING LIGHT CAME ON. IMMEDIATELY THE CAR BECAME DIFFICULT TO STEER AND TURN. CONTROLLING THE VEHICLE WAS EXTREMELY DIFFICULT.
Steering, May 14, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING WHEEL SEIZED AND WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO A DEALER (MILNES FORD, 333 EAST GENESSE STREET, LAPEER, MI 48446, (810) 667-5000) WHERE IT WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 141,000.
Steering, May 12, 2018
DRIVING APPROXIMATELY 25 MPH, THE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRACK" WARNING MESSAGES DISPLAYED AND THE POWER STEERING SUDDENLY MALFUNCTIONED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. TURNING VEHICLE OFF AND BACK ON HAS NO EFFECT. THERE IS A RECALL FOR THE ISSUE DATED 06/02/2015, NUMBER 15V340000 THAT IS NOT COVERED FOR THIS VEHICLE VIN: [XXX] THIS ISSUE IS IDENTICAL TO THE ABOVE RECALL ISSUE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, May 9, 2018
WHILE PULLING INTO MY RESIDENTIAL HOME DRIVEWAY THE STEERING WHEEL LOCKED UP WHILE CAR WAS IN MOTION, UNABLE TO UNLOCK OR CHANGE THE DIRECTION OF THE VEHICLE, VEHICLE HAD TO BE STOPPED AND ENGINE TURNED OFF. THE VEHICLE WAS ON A CITY STREET IN RESIDENTIAL AREA.
Steering, May 8, 2018
OUR POWER STEERING WENT OUT IN THE CAR WITHOUT NOTICE WHILE DRIVING ON A HIGHWAY. I KNOW THERE HAS BEEN A RECALL ON POWER STEERING ON OTHER 2012 FORD FUSION, BUT WHEN I PUT IN MY VIN IT DOESN'T COME UP WITH THIS RECALL. THIS WAS VERY DANGEROUS AND WE COULD HAVE CRASHED.
Steering, May 7, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT ALSO STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SATCHER FORD (1850 JEFFERSON DAVIS HWY, GRANITEVILLE, SC 29829), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,184.
Steering, Vehicle speed control, Wheels, May 4, 2018
DRIVING MY FAMILY HOME, MY DASHBOARD DISPLAYED A MESSAGE TO "SERVICE POWER STEERING SOON" STEERING WASN'T AN IMMEDIATE PROBLEM...HOWEVER, A FEW HOURS LATER, I ATTEMPTED TO DRIVE THE VEHICLE TO A MECHANIC AND WHEN I TURNED THE WHEEL THE STEERING WAS VERY HARD TO DO, VERY STIFF. THERE WAS ALSO A MESSAGE THAT CAME ON THE DASHBOARD THAT SAID TO "SERVICE POWER STEERING NOW". I CONTACTED A MECHANIC & THEY INFORMED THAT I COULD POSSIBLY RESET THE POWER STEERING, BY JUST TURNING THE CAR ON AND OFF A FEW TIMES. HOWEVER, THIS METHOD DID NOT WORK. COMPUTER IS HAVING TROUBLE UPLOADING THE VIDEO
Steering, May 4, 2018
CAR MADE "POPPING" NOISE FOR A DAY OR TWO FROM WHAT SEEMED TO BE THE FRONT SUSPENSION. THEN THE WARNING LIGHT "SERVICE ACCUTRACK" CAME ON, A FEW MINUTES LATE THE WARNING "SERVICE POWER STEERING" CAME ON. POWER STEERING CONTINUED TO WORK, ALTHOUGH A LITTLE JERKY, UNTIL I TURNED OFF THE ENGINE. WHEN I RESTARTED THE CAR, THE WARNING "SERVICE POWER STEERING NOW" CAME ON AND THE POWER STEERING NO LONGER WORKED
Steering, Suspension, May 1, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING COLUMN MADE AN ABNORMAL POPPING NOISE WHILE THE STEERING WHEEL WAS BEING TURNED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JIM CLICK FORD LINCOLN EAST TUCSON (6244 E 22ND ST, TUCSON, AZ) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. *TT
Steering, Apr 28, 2018
I WAS DRIVING MY VEHICLE BACK HOME FROM THE MOVIES AND I HAD MY NEPHEWS WITH ME. THE MESSAGE CAME UP ON MY DASH SAYING 'SERVICE POWER STEERING NOW' IT WAS MIDNIGHT SO I WAS NOT ABLE TO CALL ANYONE TO SEE WHAT THE ISSUE WAS. THANKFULLY I MADE IT HOME AND DROPPED MY NEPHEWS OFF AT THEIR HOMES. THE NEXT DAY I WAS GETTING READY TO LEAVE TO WORK AND THE MESSAGE WAS STILL THERE AND I WAS NO LONGER ABLE TO TURN MY STEERING WHEEL. APPARENTLY THIS YEAR IS NOT COVERED UNDER THE RECALL OF OTHER FORD VEHICLES WITH THE SAME ISSUE.
Steering, Apr 26, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 45 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING ABILITY SEIZED. THE VEHICLE WAS TAKEN TO LEHIGHTON FORD (54 BLAKESLEE BLVD DR E, LEHIGHTON, PA 18235) WHERE THE CONTACT WAS INFORMED THAT IT WAS INCLUDED IN AN UNKNOWN RECALL FOR THE STEERING. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Steering, Apr 25, 2018
4/19/18 I WAS BACKING OUT OF MY GARAGE AND THE STEERING ASSIST FAULT MESSAGE CAME UP AND STEERING LOCKED UP. ( SO I WAS BACKING OUT OF MY GARAGE TO THE DRIVEWAY- LESS THAN 10 MILES /HOUR) DEALERSHIP SAID THIS WAS A COMMON PROBLEM AND THERE HAD BEEN SOME KIND OF EXTENSION ON THE WARRANTY BUT MINE WAS NOT COVERED B/C IT WAS TOO OLD OR TOO MANY MILES. I HAD TO SPEND OVER $1300 TO REPAIR THIS. I CALLED FORD MOTOR COMPANY TO COMPLAIN AND TRY TO GET AN EXPLANATION AS TO WHY IF SOMETHING LIKE THIS WAS ALREADY A PROBLEM WHY WOULD THE NOT COVER IT. THEY SAID THEY DID HAVE A RECALL AND I HAD TAKEN MY VEHICLE IN IN AUGUST OF 2015 FOR THE FIX SO THE SAID IT HAD BEEN MORE THAN A YEAR FROM THAT DATE AND NOW NOT COVERED AGAIN. HOWEVER, SINCE THIS IS THE SAME PROBLEM THAT THEY FIXED BEFORE, I FEEL THERE IS STILL AND ISSUE WITH THE STEERING OUT THERE SINCE IT WAS THE SAME PART THAT WENT BAD AND IS A VERY DANGEROUS THING TO GO BAD IN SUCH A SHORT PERIOD OF TIME. FORD STATED THAT THIS WOULD BE REPORTED AND TO SAVE MY RECEIPT.
Steering, Apr 23, 2018
I TOOK MY CAR IN FOR THE RECALL #15S18 WHICH IS FOR A LOSS OF POWER STEERING. I WAS QUOTED BY FORD THAT IT WAS NOT COVERED UNDER THE RECALL AND THAT I NEEDED A NEW STEERING GEAR. THEY QUOTED ME $2000 TO FIX IT. COME TO FIND OUT THE PART IS PART OF THAT RECALL, HOWEVER I'M JUST PAST THE MILEAGE LIMIT. I HAVE 152,000 MILES ON MY CAR, AND THE LIMIT IS 150K. FORD WON'T BUDGE WITH THE REPAIR. WON'T GIVE ME A BREAK SINCE IT'S LITERALLY 2,000 MILES OVER. THIS STEERING ISSUE IS A MASSIVE SAFETY HAZARD....AND DOESN'T NEED TO HAVE A MILEAGE LIMIT APPLIED TO IT. THE STATUTE OF LIMITATIONS FOR RECALLS IS 10 YEARS. MY CAR IS ONLY 6 YEARS OLD. RECALLS NEEDS TO BE GOOD FOR THAT 10 YEARS, REGARDLESS OF MILEAGE. IF THE NTHSA COULD LOOK INTO THIS AND MAYBE GET FORD TO CHANGE THE RECALL BY ELIMINATING THE MILEAGE LIMIT FOR SAFETY REASONS, I WOULD APPRECIATE IT. I CALLED FORD CORPORATE AND ASKED THEM TO GIVE ME A BREAK SINCE IT'S ONLY 2,000 MILES OVER, AND THEY REFUSED. I WILL NEVER BUY ANOTHER FORD AGAIN. CLEARLY THEY ARE MORE CONCERNED WITH PROFITS THAN THEY ARE FIXING A DEFECTIVE PROBLEM WITH THEIR OWN VEHICLES.
Steering, Apr 16, 2018, crash
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. WHILE ATTEMPTING TO PULL OFF OF THE ROADWAY, THE VEHICLE DRIFTED TO THE RIGHT. THE STEERING WHEEL TURNED ALL THE WAY TO THE LEFT AND SEIZED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Steering, Apr 9, 2018
TOO HARD TO STEER AND TURN