2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, Mar 29, 2018
TAKATA: MY POWER STEERING HAS GONE OUT ABOUT OCBTER OF 2017 AND I'VE BEEN TO A FEW MECHANICS AND THEY HAVE TOLD ME THAT THEIRS BEEN RECALLS ON THIS TYPE OF VEHICLE OF THEIR POWER STEERING GOING OUT AND TO TAKE IT TO A DEALERSHIP AND THAT THEY CAN FIX IT FOR FREE BECAUSE IT'S ONE OF THE RECALLS LIST ONLINE AND I'VE TRIED CALLING THEM AND LETTING KNOW THAT THEIR HAS BEEN REPORTS OF RECALLS ON THE POWER STEERING BUT THEY KEEP TELLING ME THAT'S THERE'S NO RECALLS ON MY VEHICLE AND FROM MY UNDERSTANDING THAT THIS IS A SERIOUS SITUATION AND NEEDS TO BE ADDRESSED AND FIX DUE TO THE RECALLS TO THESE VEHICLES. IT WENT OUT WHILE I WAS IN MOTION ON THE ROAD.
Steering, Mar 28, 2018
RECALL 15S18 STEERING GEAR, WHILE DRIVING THE STEERING WHILE TURNING THE MAKE A NOISE . TOOK IT TO JIM CLICK FORD BECAUSE A CODE DIDN'T SHOW ON DASH FORD WILL NOT COVER THE COST TO REPLACE THE STEERING GEAR WHICH IS THE ISSUE WITH THE CAR. SO WE ARE UNABLE TO DRIVE THE CAR IT IS DANGEROUS/ UNSAFE TO DRIVE THE VEHICLE. THE STEERING MAKE NOISE WHEN IN MOTION, STATIONARY ON STREET AND HIGHWAY WHEN TURNING THE STEERING WHEEL. NHTSA #1227804 /FORD CASE#14458165
Steering, Mar 27, 2018
THE POWER STEERING ASSIST FAULT MESSAGE APPEARED IN THE ODOMETER DISPLAY. THIS COULD NOT BE RESET BY TURNING OFF THE IGNITION FOR 10 SECONDS AND TURNING ON THE IGNITION AGAIN. THIS MESSAGE HAS BEEN INTERMITTENT FOR 6 MONTHS. IT WOULD APPEAR OFTEN WITH FIRST START UP ON RAINY AND RAINY ON COLD DAYS. NEVER OCCURRED WHILE DRIVING. I DROVE THE CAR TO A LOCAL REPAIR SHOP. THE STEERING TAKES A GREAT EFFORT TO TURN THE WHEEL. HAD A NEAR MISS ACCIDENT WITH WOOD TRASH ON THE HIGHWAY. THE REPAIR SHOP SAID THIS COULD BE COVERED BY AN EXTENDED RECALL. THE FORD DEALERS WE CALLED SAID THEIR SYSTEM WAS DOWN NOT ABLE TO CHECK VIN FOR RECALL. IT HAS ABOUT 83000 MILES AND 6 YEARS OLD. THE STEERING FAILURE IS A SIGNIFICANT SAFETY DEFECT. I'VE DRIVEN CARS BEFORE WITHOUT POWER STEERING - EASY COMPARED TO THIS FAIL. THIS FAILURE IS EXTREMELY UNSETTLING FEELING WHEN TRYING TO MAKE A CURVE OR TURN. CHECK BACK LATER TO SEE IF FORD REPAIRED THIS.
Steering, Mar 26, 2018
ERROR CODE C1277 POWER STEERING FAILURE. DRIVING DOWN THE HWY POWER STEERING FAILURE LIGHT/WARNING COMES ON AND POWER STEERING GOES OUT. TOOK EVERYTHING IN MY POWER TO KEEP THE CAR BETWEEN THE LINES. THIS IS VERY UNSAFE FOR IT MAKES THE VEHICLE VERY UNSAFE TO DRIVE.
Steering, Electronic stability control (ESC), Mar 21, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRACK" WARNING MESSAGES DISPLAYED AND THE POWER STEERING SUDDENLY MALFUNCTIONED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (BROOKLAND FORD IN BROOKLAND, MI) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 97,000.
Steering, Mar 15, 2018
COMPLETE LOSS OF POWER STEERING ON THE HIGHWAY. ALMOST CAUSED A SEVERE, DEADLY ACCIDENT. WAS ABLE TO PULL THE CAR OVER AND GET TOWED HOME. HAD A MECHANIC CHECK IT OUT AND EVERYTHING LOOKS FINE, STARTED UP AND POWER STEERING HAS RETURNED. I AM TOO AFRAID TO DRIVE MY VEHICLE NOW, SO I AM CARPOOLING TO WORK. PLEASE ISSUE A RECALL, MANY FUSIONS ARE HAVING THIS ISSUE, YET NO RECALL ON MY VIN! THAT IS WRONG. FORD IS AWARE OF THE PROBLEM.
Steering, Mar 13, 2018
THIS IS THE THIRD TIME MY STEERING HAS LOCKED UP ON MY CAR WHILE DRIVING. THIS IS A BIG SAFETY HAZARD! THIS PART ON FORD FUSIONS WAS RECALLED A COUPLE YEARS BACK AND THIS PART IHAVE BEEN FIXED BY FORD DEALERSHIPS MULTIPLE TIMES. IF A PART IS UNDER RECALL AND FIXED WHY DO I HAVE T CONTINUE TO KEEP GETTING THE SAME ISSUE FIXED!
Steering, Power train, Mar 4, 2018
THE FIRST TIME MY POWER STEERING WENT OUT WAS WHEN I WAS TURNING ONTO A BUSY INTERSECTION AND WAS ALMOST HIT BY TWO CARS THAT WERE GOING PRETTY FAST. I WAS ABLE TO DRIVE IT TO A NEARBY FORD SERVICE CENTER AND THE FIXED THREE RECALLS: THE THROTTLE BODY, THE POWERTRAIN, AND POWER STEERING. NOT EVEN 8 MONTHS LATER, THOSE SAME THREE ISSUES WENT OUT AGAIN. THE POWER STEERING WENT OUT WHEN I WAS ON THE HIGHWAY GOING 70 MPH. I ENDED UP SPINNING AND DAMAGED MY FRONT BUMPER TRYING TO PULL OVER AND BE SAFE.
Steering, Mar 1, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TOWED TO THE DEALER (OC WELCH FORD LINCOLN, 4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927) WHERE THE CONTACT WAS ADVISED THAT SHE WOULD HAVE TO PAY TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER OPENED A CASE AND ADVISED THE CONTACT TO CALL HER LOCAL DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 168,000.
Steering, Mar 1, 2018
POWER STEERING WENT OUT. I BOUGHT THE CAR FROM A USED DEALERSHIP AND WAS NEVER INFORMED ABOUT THE RECALL. WHEN I BROUGHT THE CAR INTO A DEALERSHIP THERE INFORMED ME TO CALL FORD, WHEN I DID MY CAR WAS AT 151,000 MILES. FORD IS REFUSING TO FIX THE PROBLEM. I PURCHASED THE CAR WITH 101,000 MILES ON IT. FORD IS NOT VERY GOOD AT INFORMING THERE CUSTOMERS ABOUT RECALLS
Steering, Feb 24, 2018
THE "POWER STEERING ASSIST FAULT" WARNING FLASHING ON 2012 FORD FUSION UPON TURNING ON VEHICLE, EXPERIENCED A POWER STEERING FAILURE AND STEERING WHEEL WAS EXTREMELY TOUGH TO TURN.
Steering, Feb 22, 2018
AFTER MY WIFE STOPPING TO FILL UP THE GAS TANK, SHE STARTED THE CAR AGAIN TO FIND OUT THAT THE POWER STEERING FAILURE MESSAGE APPEARED ON THE DASH. SHE COULDN'T MOVE THE STEERING WHEEL, LUCKILY THERE WAS A PARKING SPOT RIGHT IN FRONT OF HER. SHE WAS ABLE TO GET IT TOWED TO A FORD FACILITY, SHE HAD TO GET A RENTAL CAR AND WAIT 3 DAYS BEFORE FORD COULD LOOK AT IT. AFTER THEY LOOKED AT IT THEY SAID THE PART THAT BROKE WAS PART OF A RECALL (15S18) THAT WAS FIXED A YEAR PREVIOUSLY AND THAT IT BROKE AGAIN. SHE WAS TOLD THE PART WOULD HAVE TO BE REPLACED AGAIN BUT IT WOULD COST $1613, NOT COVERED UNDER THE RECALL. AFTER SHE TOLD ME THIS I CONTACTED FORD CUSTOMER SERVICE, THEY SAID THEY WOULD LOOK INTO IT. A COUPLE OF DAYS LATER THEY SAID THEY COULD NOT REPLACE IT AGAIN UNDER THE RECALL. I HAD TO FORK OVER $1613 TO REPAIR THE RECALLED PART. SERIOUSLY THIS IS A SAFETY ISSUE, THE RECALLED PART DIDN'T DO WHAT IT WAS SUPPOSED TO DO. IF MY WIFE WAS DRIVING DURING THE STEERING LOCKUP INSTEAD OF AT A GAS STATION SERIOUS PROBLEMS COULD HAVE OCCURRED, LIKE A MAJOR ACCIDENT. I'M NOT THE ONLY ONE WHO HAS HAD THIS PROBLEM, I'VE READ ABOUT MORE PEOPLE HAVING THE SAME ISSUE ABOUT THE RECALLED PART. NHTSA NEEDS TO FORCE FORD TO HAVE ANOTHER RECALL ON 15S18, BEFORE A SERIOUS ACCIDENT OR FATALITY HAPPENS.
Steering, Feb 21, 2018
TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER STARTING THE VEHICLE, THE STEERING COLUMN SEIZED AS A 'DON'T DRIVE THE VEHICLE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE VEHICLE WAS TOWED TO CROWN MOTORS (555 CYPRESS AVE, REDDING, CA) WHERE IT WAS DIAGNOSED THAT THE STEERING WIRING WAS CORRODED AND NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 59,411. *TT *TR
Steering, Power train, Electronic stability control (ESC), Feb 18, 2018
THE ELECTRIC POWER STEARING WENT OUT WHILE I WAS DRIVING ON THE HIGHWAY GOING 70 MPH AND PULLED ME OFF TO THE SIDE OF THE HIGHWAY AND BLEW OUT MY TIRE.
Steering, Feb 11, 2018
THE DASH ON MY CAR READS 'POWER STEERING ASSIST FAULT.' THE RECALL IS FOR 'EPAS STEERING EFFORTS' THIS RECALL WAS PERFORMED ONCE ON MY CAR ALREADY BACK IN 2015, HOWEVER THE DEALERSHIP ONLY REPROGRAM THE MODULE. THEY NEVER THE DEFECTIVE PARTS, WHICH MEANS THEY ONLY HALF DID THE JOB. NOW MY CAR ACTUALLY HAS POWER STEERING FAILURE AND THE SAME ERROR IS COMING UP ON THE DASH. I REACHED OUT TO THE DEALERSHIP AND THEY TOLD ME THAT I WOULD BE RESPONSIBLE FOR THE COST AND THAT THE REPAIR IS OUT OF WARRANTY AND THE RECALL IS CLOSED. SO I CALLED THE HOE OFFICE WHO SAID E THEY WOULD LOOK INTO IT. NOW AFTER A DAY I HAVE BEEN INFORMED THAT THE HOME OFFICE WILL NOT ENFORCE THE RECALL TO MAKE THE DEALERSHIP FIX IT CORRECTLY. I KNOW THAT THE EPAS RECALL COVERS MANY PARTS IN THE POWER STEERING. I FEEL LIKE IT SHOULD HAVE BEEN FIXED RIGHT THE FIRST TIME. AND THAT THEY ARE JUST TRYING TO GET OUT OF RESPONSIBILITY. ATTACHED IS THE RESPONSE FROM THE HOME OFFICE OF FORD.
Steering, Feb 8, 2018
THE ADVANCETRAC AND EPAS (ELECTRONIC POWER ASSIST STEERING) FAILURE WARNINGS HAVE COME ON. IT IS ACTUALLY "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW". THIS FAILURE OCCURRED WHILE WAS MY WIFE WAS DRIVING HER 2012 FORD FUSION. SHE WAS MAKING A LEFT TURN AND THE STEERING WENT OUT (STEERING BECAME VERY DIFFICULT). APPARENTLY, IT WENT INTO MANUAL MODE. THERE IS A RECALL FOR THIS PROBLEM HOWEVER OUR CAR WAS NOT INCLUDED AS PART OF THE RECALL EVEN THOUGH IT WAS MADE IN THE SAME MEXICO PLANT WITH THE SAME MODEL YEAR PLUS IT IS A 4 CYLINDER 2.5L ENGINE (NOT THE 3.5L). FORD DOES NOT WANT TO OWN UP THAT THIS IS THEIR PROBLEM. INSTEAD, IT WILL BE A $1900 FIX FOR US TO UPDATE SOFTWARE AND/OR REPLACE EPAS. OUR CAR WAS MANUFACTURED A MONTH AFTER THE FEBRUARY 2012 END WINDOW FOR THE RECALL. THE VEHICLE DRIFTS INCREDIBLY TO THE LEFT. JUST RECENTLY, I HAD TO REPLACE JUST THE FRONT LH TIRE AS THE STEEL RADIAL WAS EXPOSED AND THE TIRE BULGED. THIS WAS DUE TO THE UNEVEN WEAR EXERTED BY THE EPAS ISSUE. WE DO NOT HAVE THE DEEP POCKETS TO GET THIS RESOLVED. WE NEED HELP FROM NHTSA AND FORD TO EXTEND THE RECALL TO ALL 2012 FORD FUSIONS. I WOULD LIKE TO SEE THE DFMEA ON THIS CAR SPECIFICALLY THE STEERING SYSTEM FROM TRW.
Steering, Feb 7, 2018
I WAS GETTING IN MY CAR TO LEAVE WALMART, SATURDAY 2/3/2018 WHEN A WARNING FLASHED ON MY DASHBOARD SAYING "POWER STEERING ASSIST FAULT" THATS WHEN I REALIZED I HAD NO POWER STEERING. I THEN HAD TO HAVE MY CAR TOWED TO MY HOUSE FIRST THEN MONDAY 2/5/2018 TO LONG LEWIS FORD.
Steering, Feb 5, 2018
WHILE DRIVING THE SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING SHOW UP IN THE DISPLAY. WE MADE IT HOME WITH NO LOSS OF POWER STEERING. THE NEXT MORNING STARTED THE CAR AND NOW WARNING LIGHT SAY SERVICE POWER STEERING NOW. THERE IS NOW A COMPLETE LOSS OF POWER STEERING. I WENT ON INTERNET AND SEEN A RECALL (15S18) FOR EPAS STEERING AND FOUND OUT IT WAS ONLY FOR CARS MANUFACTURED UP UNTIL 2/28/2012 AND ACCORDING TO OUR VIN# OUR VEHICLE WAS MANUFACTURED 3/23/2012. I TOOK IT TO A LOCAL FORD DEALERSHIP FOR DIAGNOSIS AND THEY RECOMMEND REPLACING THE EPAS STEERING GEAR
Steering, Feb 3, 2018
WHILE DRIVING TODAY, THE POWER STEERING STOPPED PROVIDING SUPPORT. ADVANCETRAC AND POWER STEERING FAILURE NOW DISPLAY IN THE MESSAGE CENTER. I ALMOST HIT A PEDESTRIAN AS THE PS FAILED AS I WAS MAKING A LH TURN. WHEN THE ASSIT FAILED, THE CAR STRAIGHTENED OUT AND I WAS HEADED RIGHT FOR A PERSON STANDING ON THE CURB
Steering, Feb 2, 2018
I WAS DRIVING AT 545 AM MONDAY, JAN 29TH. ADVANCETRAC POWER STEERING LIGHT CAME ON. DRIVING IMMEDIATELY BECAME MORE DIFFICULT. HAD TO FIGHT TO KEEP THE CAR IN THE LANE. I DROVE HOME SAFELY. I LEARNED ABOUT THE RECALL ON MY VEHICLE, BUT FORD TOLD ME IT DIDNT APPLY. NOW, TODAY STEERING WHEEL IS LOCKED AND I CAN NOT GET THE CAR TO THE DEALER. SEEMS TO ME LIKE THE RECALL MIGHT BE AT WORK AND MAY AFFECT MORE VEHICLES THAN IT WENT TO. STRANGE THING IS I BOUGHT THE CAR RIGHT AFTER THE RECALL NOTICES WENT OUT.
Steering, Vehicle speed control, Electronic stability control (ESC), Feb 1, 2018
THE ADVANCETRAC SYSTEM HAS GONE BAD, FORCING ME TO LOSE POWER STEERING AND POWER TO THE ENGINE. INCREDIBLY HARD TO DIAGNOSE THE EXACT PROBLEM. REPLACED MULTIPLE SENSORS AND FUSES AND ISSUE STILL EXIST.
Steering, Feb 1, 2018
2012 FORD FUSION SEL 67000 MILES. DURING OPERATION THE VEHICLE EXHIBITED A SERVICE POWER STEERING ASSIST NOTICE. WITHOUT CHANGE TO STEERING HABIT. LUCKILY WHILE PULLING INTO AN EMPTY PARKING LOT THE NOTICE CHANGED TO SERVICE POWER STEERING NOW, AND PROCEEDED TO LOSE POWER STEERING ALTOGETHER. AFTER TAKING IT TO CHARLES GABUS FORD, THEY RAN DIAGNOSTICS AND TOLD ME IT WAS $1500 TO REPLACE THE ENTIRE SYSTEM DUE TO A FAILURE. THEY ALSO TELL ME THERE IS NOT A RECALL ON MY SPECIFIC VIN. ALTHOUGH ON THE FORD WEBSITE AND YOURS, I SEE A RECALL ON 2012 FORD FUSIONS FOR POWER STEERING ASSIST FAILURE. IT IS OBVIOUS NOT ALL THE APPROPRIATE VEHICLES WERE RECALLED SINCE MINE FAILED AND DOES NOT HAVE A RECALL ON IT. LIKE I SAID EARLIER. LUCKILY I WAS ALREADY IN A PARKING LOT MOVING AT A SLOW SPEED. IF I WERE STILL ON THE HIGHWAY LIKE I WAS 5 MINUTES PRIOR, THEN I MAY NOT HAVE BEEN SO LUCKY. I CALLED FORD CUSTOMER SERVICE AND THEY WERE THE LEAST BIT SYMPATHETIC NOR HELPFUL. CONTINUED TO SEND ME AN EMAIL DECLINING FINANCIAL ASSISTANCE. I DO NOT BELIEVE THAT I SHOULD HAVE TO PAY FOR THIS REPAIR ALTHOUGH I AM CURRENTLY GOING TO.
Steering, Jan 22, 2018
POWER STEERING FAILURE WHILE DRIVING MY VEHICLE. FORD HAS DIAGNOSED THE ISSUE, AND REPLACING OF STEERING GEAR IS REQUIRED DUE TO POWER STEERING FAILURE. DIAGNOSTICS CODE U3000. IN MY OPINION, THIS VEHICLE SHOULD BE COVERED UNDER RECALL #15S18. MY VEHICLE WAS MANUFACTURED 6 DAYS OUTSIDE THE TIME WINDOW FOR RECALL #15S18. HOWEVER, IT WAS MANUFACTURED IN THE SAME FACILITY, ONLY 6 DAYS OUTSIDE THE TIME WINDOW FOR RECALL. I HAVE THE SAME ISSUE AS DESCRIBED IN RECALL #15S18, AND FORD DIAGNOSTICS CONFIRMED THIS. I'D LIKE TO KNOW THE STEPS TO TAKE IN ORDER TO HAVE FORD HONOR THIS RECALL. THANK YOU.
Steering, Jan 9, 2018
ON 1/4/18 I GOT IN MY CAR AND NOTICED THE CAR WAS PULLING TO THE LEFT, IT WOULD STOP PULLING AT SPEEDS OVER 40MPH. THINKING IT COULD POSSIBLE BE A TIRE ISSUE I HAD THEM ROTATED (TIRES HAVE LESS THAN 12K MILES ON THEM) I THEN NOTICED THAT THE CAR WAS NOW PULLING TO THE RIGHT CONSTANTLY. WHEN I WAS DRIVING ON THE INTERSTATE THE CAR FLASHED A SERVICE ADVANCTRAC AND SERVICE POWER STEERING NOW WARNING. WHILE I WAS TRAVELING 60MPH THE POWER STEERING CUT OUT COMPLETELY. THANKFULLY I WAS GOING IN A STRAIGHT LINE AND NOT GOING AROUND A CORNER. OR THAT WE WERE NOT TRAVELING DURING WINTER CONDITIONS. AT THAT POINT I FIGURED I DIDN'T HAVE A TIRE ISSUE. I TOOK THE VEHICLE TO A FORD DEALERSHIP. AFTER INSPECTION THE CLAIMED THAT I HAD A FAULTY STEERING GEAR. I HAD DONE SOME RESEARCH BEFORE THEY HAD DIAGNOSED IT TO SEE IF IT WAS A COMMON ISSUE WITH THE FUSIONS. I THEN NOTICED THAT THERE HAD BEEN A RECALL FOR THAT EXACT ISSUE I WAS HAVING. WHEN I ASKED THE SERVICE TECH IF IT WAS AN ISSUE THAT WAS WARRANTIED THEY CLAIMED IT WASN'T. AFTER PAYING $1520 TO HAVE THE GEAR REPLACE. I CALLED FORD TO INFORM THEM OF MY CONCERN OF HOW UNSAFE IT WAS TO HAVE YOUR POWER STEERING CUT OUT. ESPECIALLY WHEN THIS IS MY WIFE'S DAILY DRIVER. THEY TOLD ME 'JUST BECAUSE YOU HAVE THE SAME MAKE, MODEL, YEAR, AND CIRCUMSTANCES THAT OTHER CARS HAVE COVERED UNDER RECALL DOESN'T MEAN YOURS IS COVERED.' WHICH IS ALARMING TO SAY THE LEAST.
Steering, Jan 4, 2018
THE DASHBOARD INFO DISPLAYS "POWER ASSIST FAILURE" WHEN STATIONARY (A COLD START), EITHER WHEN THE KEY IS TURNED TO THE ON POSITION, OR AFTER STARTING THE ENGINE. THE STEERING WHEEL WILL REQUIRE GREAT EFFORT TO TURN IT WHEN THIS HAPPENS. THIS WARNING HAPPENS NOW ABOUT 1 TO 3 TIMES A WEEK. IT STARTED AT ABOUT 74000 MILES. CURRENTLY THE CAR HAS 80000 MILES. TO WORK AROUND THE PROBLEM, THE IGNITION IS TURNED TO OFF, TURNED ON AGAIN, WAIT A FEW SECONDS, THEN RESTART THE MOTOR. THE STEERING MAY FEEL TIGHT WHEN TURNED FOR ABOUT 1 SECOND, BUT WILL LOOSEN AS THE POWER STEERING WORKS AGAIN. THE WARNING HAS NOT REPEATED AFTER RESTARTING. SO FAR, THE STEERING HAS NOT FAILED (BECOME TIGHT) WHILE DRIVING. THE WARNING AT START UP OCCURS MORE FREQUENTLY IN COLD OR WET WEATHER. THE CAR WAS LAST SERVICED AT THE FORD DEALERSHIP AT ABOUT 72000 MILES WITH THE ONLY NOTICE THE BRAKES NEED SERVICE SOON. THE SYNC SYSTEM REPORTS INDICATE NO PROBLEMS WHEN UPLOADED TO THE AUTO INSURANCE COMPANY. IT WAS COLD THIS MORNING 25 F WHEN THE "POWER ASSIST FAILURE" REOCCURRED AGAIN. AFTER RESTARTING, THE WARNING DID NOT REPEAT, BUT STEERING WAS STIFF ABOUT 1 SECOND. I DECIDED TO REPORT THIS. THIS STEERING TYPE ISSUE HAS NEVER OCCURRED IN PREVIOUS CARS I HAVE OWNED. THESE ELECTRIC STEERING SYSTEMS NEEDS TO BE BANNED AS A SAFETY ISSUE. ALSO, THEY ARE EXPENSIVE TO REPAIR BECAUSE IT HAS TO BE COMPLETELY REPLACED.