2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, Jan 1, 2018
THERE WAS RECALL 2015 FOR POWER STEERING SERVICE AND I HAD IT REPAIRED 10/2016 AND THIS SAME PROBLEM HAPPEN AGAIN 2017 I TOO CAR BACK TO GREEN FORD IN GREENSBORO,NC TO REPAIR IT AGAIN BUT I WAS TOLD IT WAS NO LONGER UNDER WARRANTY. MY COMPLAINT IS THAT THEY COULDN'T HAVE FIX THE RECALL. NOW I DON'T KNOW LOT ABOUT THIS PROCESS BUT I WOULD HAVE THOUGHT IF IT'S RECALL THE RESPONSIBILITY LIES ON FORD. I'M SO AFRAID THAT THIS ISSUE CAN BE VERY HAZARDOUS TO ME AND MY FAMILY. I SHOULDN'T BE RESPONSIBLE FOR PAYING FOR THE REPAIRS. I JUST WANT AS A CONSUMER THAT FORD BE HELL TO HIGHER STANDARDS AND FIX THE PROBLEMS THEY HAVE RECALLED.
Steering, Dec 25, 2017
TAKATA RECALL POWER STEERING WENT COMPLETELY OUT. NO POWER STEERING AT ALL. STARTED THE VEHICLE UP AND STARTED TO DRIVE AND NO POWER STEERING. CAR STARTED MAKING A DINGING NOISE AND THE INFORMATION BOX ON THE DASH SAID SERVICE POWER STEERING ADVANCE TRAC NOW.
Steering, Dec 19, 2017
VEHICLE WAS IN MOTION WHEN POWER STEERING SERVICE NOTIFICATION CAME ON. WE PULLED INTO A GAS STATION AND SHUT THE CAR OFF. UPON TURNING THE CAR BACK ON, THE STEERING WHEEL WAS LOCKED AND THE CAR WAS UNDRIVABLE FROM THAT POINT AND HAD TO BE TOWED.
Steering, Power train, Dec 18, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. ON TWO DIFFERENT OCCASIONS, AFTER AIR WAS APPLIED TO THE FRONT DRIVER'S SIDE TIRE, THE CONTACT ATTEMPTED TO DRIVE WHEN THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ADVANCE TRAC SERVICE POWER TRAIN INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROB SIGHT FORD (13901 WASHINGTON ST, KANSAS CITY, MO 64145, (816) 941-1200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ON ANOTHER OCCASION, THE FRONT DRIVER'S SIDE TIRE WAS FILLED WITH AIR WHEN THE STEERING SEIZED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAULT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Dec 16, 2017
AS I DROVE INTO WORK PARKING LOT STEERING POWER LIGHT CAME ON. TWO HOURS LATER I WENT TO TRY THE CAR AND STEERING WAS GONE AND HAD TO HAVE SOMEONE DRIVE IT TO A STATION. THE RACK AND PINION ARE NOT WORKING.
Steering, Dec 13, 2017
15S18/15N01 REPROGRAM POWER STEERING CONTROL MODULE AND STEERING GEAR EXTENDED COVERAGE
Steering, Dec 7, 2017
THE STEERING ASSISTT FAULT COMES ON NOW , MY STEERING DOESN'T WORK, ALMOST GOT IN A WRECK..ALSO MY ADVANCE TRACTION COMES ON AT THE SAME TIME, I PAID GOOD MONEY FOR THIS CAR. I THINK FORD NEEDS TO FIX THIS PROBLEM AT THEIR EXPENSE.
Steering, Dec 7, 2017
I STOPPED AT THE GAS STATION TO FILL UP WHEN I GOT BACK IN AND STARTED MY CAR THE POWER STEERING WAS NOT WORKING. I MANAGED TO DRIVE THE CAR HOME. WHEN TAKING IT TO THE DEALERSHIP THEY TOLD ME MY CAR WAS NOT COVERED BY THE RECALL ON THE ELECTRONIC POWER STEERING RECALL. THEY STATED THE RECALL ONLY COVERED CERTAIN CARS MANUFACTURED DURING CERTAIN MONTHS, MINE NOT BEING ONE. I FEEL THAT THE RECALL SHOULD COVER MORE OF THE MANUFACTURING DATES DUE TO MY RESEARCH ONLINE THERE ARE HUNDREDS OF PEOPLE WITH THE SAME ISSUE THAT HAVE BEEN TOLD BY FORD THAT THEIR NOT COVERED BY THE RECALL. I BELIEVE THAT THEY JUMPED THE GUN ON THE TIME TABLE FOR THE RECALL. FORD DOESN'T WANT TO TAKE RESPONSIBILITY DUE TO THE HIGH COST OF REPAIR. THE FORD RECALL NUMBER IS 15-S-18. NOW MY CAR IS SITTING HERE BECAUSE I DON'T HAVE THE MONEY TO REPAIR IT.
Steering, Dec 7, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE "SERVICE ADVANCE TRAC" AND "SERVICE POWER STEERING NOW" WARNING MESSAGES DISPLAYED AND THE POWER STEERING SUDDENLY MALFUNCTIONED, WHICH CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING COMPUTER CHIP MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 140,000.
Steering, Electronic stability control (ESC), Nov 30, 2017, crash
POWER STEERING FAILED AND THE CAR LEFT THE HIGHWAY AND BOTH FRONT TIRES BLEW OUT AND DAMAGE TO THE WHEEL AND UNDERCARRAIGE WAS APPARENT.
Steering, Nov 27, 2017
A MONTH AND A HALF AFTER HAVING A MYSTERIOUS POWER STEERING FAILURE, THE SAME THING HAPPENED. THE FORD FUSION HYBRID 2012 HAD BEEN PARKED IN FRONT OF MY HOUSE. WHEN STARTING IT UP, THE "SERVICE ADVANCE TRAC" AND "SERVICE POWER STEERING NOW" WARNINGS AND LIGHTS CAME ON, AND THE POWER STEERING WAS DEAD. THE VEHICLE WAS DRIVEN TO A LOCAL FORD DEALER WHERE THEY DETERMINED THAT A STEERING GEAR NEEDS TO BE REPLACED, BUT THEY REFUSE TO ASSOCIATE IT WITH THE RECALL (NHTSA: 15V340000 | FORD: 15S18) FOR THIS EXACT ISSUE BECAUSE IT DIDN'T SHOW UP ON MY PARTICULAR VIN.
Steering, Nov 27, 2017
WHILE DRIVING ON A COUNTRY ROAD AT NIGHT, THE "SERVICE ADVANCE TRAC" WARNING AND LIGHTS CAME ON. THE NEXT MORNING, WHEN STARTING THE PARKED CAR, THE "SERVICE POWER STEERING NOW" WARNING APPEARED AND THE POWER STEERING WAS DEAD. A FEW HOURS LATER THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A LOCAL FORD DEALER WHERE THEY RESET THE COMPUTER AND TESTED IT, UNABLE TO REPLICATE THE ERROR. THEY FAILED TO MENTION THAT A RECALL (NHTSA: 15V340000 | FORD: 15S18) FOR THIS EXACT ISSUE IS OUT BECAUSE IT DIDN'T SHOW UP ON MY PARTICULAR VIN.
Steering, Nov 23, 2017
WHILE DRIVING, THE POWER STEERING WILL INTERMITTENTLY STOP WORKING, REQUIRING UNEXPECTED DIFFICULT STEERING.
Steering, Nov 21, 2017
POWER STEERING ASSIST FAILURE ON 2012 FORD FUSION. POWER STEERING ASSIST LIGHT IS ON AND THERE IS NO POWER STEERING. VERY DANGEROUS AS IT GIVES OUT WHILE THE CAR IS IN MOTION. FORD KNOWS THEY HAVE A LARGER PROBLEM WITH 2012 FORD FUSIONS (JUST READ THE COMPLAINTS ON THIS SITE) BUT HAVE NOT EXPANDED THE RECALL AND LEAVES THESE DANGEROUS CARS ON THE ROAD WHERE POWER STEERING STOPS WORKING EVEN WHILE YOU ARE DRIVING. FORD DEALER SAID CAR IS NOT COVER BY WARRANTY OR BY RECALL. COST TO REPAIR $1,600.
Steering, Electrical system, Wheels, Nov 19, 2017
THE POWER STEERING ASSIST CODE KEEPS COMING ON ON THE DASH EVERY OTHEE DAY FOR WELL OVER A YEAR NOW. WHEN THAT COMES ON YOU CAN BARELY STEER THE FRICKEN THING WHEN IT HAPPENS. IVE BEEN LUCKY ENOUGH TO HAVE IT HAPPEN WHILE DRIVING SLOW IN TOWN AND HAVENT HAD ANY ACCIDENTS LUCKILY. SOME VERY CLOSE CALLS THOUGH!
Steering, Nov 16, 2017
RACK AND PINION. STEERING WHEEL MAKES CLUNKING NOISE. VEHICLE WANDERS. FORD COMPANY STATES THIS IS NOT A RECALL WHICH IT SHOULD BE. THIS IS A MANUFACTURING DEFECT
Steering, Other or unspecified, Electronic stability control (ESC), Nov 6, 2017
THE VEHICLE WAS PARKED IN MY DRIVEWAY UPON RETURNING FROM ERRANDS. THE NEXT MORNING THE POWER STEERING ASSIST AND THE ADVANCETRAC SYSTEM FAILURE LIGHTS WERE ON. THIS HAS HAPPENED BEFORE WHILE DRIVING AND AFTER PARKING AT MY WORKPLACE. USUALLY RESTARTING THE VEHICLE WOULD CORRECT THE ISSUE. THIS TIME IT WOULD NOT RESET AND I BROUGHT IT TO THE FORD DEALERSHIP WHERE IT WAS PURCHASED. I UNDERSTAND THERE WAS A RECALL ON THE 2012 FORD FUSION AND OTHER FORD MAKES FOR THIS SAME ISSUE. HOWEVER THE DEALERSHIP SAYS THE VIN # ON MY FUSION DOESN'T MATCH ANY CURRENT RECALL AND WILL NOT COVER THE COST OF REPAIR. MY QUESTION IS IF THIS IS A KNOWN FORD PROBLEM WHY SHOULD IT NOT COVER MY VEHICLE WITH THE SAME ISSUE FOR RECALL ? JUST BECAUSE THE VIN # ISN'T IN THE SYSTEM IS NO REASON NOT TO FIX THIS. IT IS A KNOWN PROBLEM,MANY SITUATIONS EXACTLY LIKE MINE RECORDED ONLINE. HOW ARE THEY (FORD)NOT RESPONSIBLE?
Steering, Nov 5, 2017
MY POWER STEERING WENT OUT IN THE MIDDLE OF THE HIGHWAY. I WENT TO A FORD CERTIFIED DEALERSHIP AND HAD THEM LOOK INTO THIS PROBLEM BEFORE ANYTHING DANGEROUS HAPPENED. THE FOLLOWING DAY, AFTER PICKING MY CAR UP FROM THE DEALER MY POWER STEERING WENT OUT COMPLETELY WHILE IN THE MIDDLE OF THE HIGHWAY.
Steering, Air bags, Oct 29, 2017, crash
I WAS IN A CAR ACCIDENT THE POWER STEERING FAILED I HIT A TELEPHONE POLE. THE IT BAGS NEVER DEPLOYED AND I SMACKED MY HEAD
Steering, Oct 29, 2017
POWER STEERING FAILURE! EPAS SYSTEM ON 10/27/2017. MY DAUGHTER WAS DRIVING CAR, SHE STOPPED FOR GAS, SHE STARTED CAR AND POWER STEERING FAILED. I SEE THERE IS A RECALL ON THE POWER STEERING SYSTEM BUT GUESS WHAT MY VIN NUMBER IS NOT PART OF THE RECALL! SOUNDS FISHY TO ME WHY DO I HAVE A EPAS SYSTEM FAILURE AND MY CAR IS NOT PART OF RECALL? I HAVE A CASE NUMBER AT FORD #13421730. I HAVE THE CAR AT THE FORD DEALERSHIP IN BUDA TEXAS TRUCK CITY FORD. THEY ARE GOING TO CHARGE ME $115.00 TO ANALYSE THE CAR WITH THEIR COMPUTER. I JUST DON'T WANT TO PAY FOR A NEW EPAS STEERING SYSTEM IF THE CAUSE OF THE FAILURE IS A DEFECTIVE EPAS SYSTEM!!!
Steering, Oct 19, 2017
IN 2015 FORD MOTOR COMPANY HAD 80,000 FUSIONS RECALLED BECAUSE OF DEFECTIVE ELECTRIC POWER STEERING CONTROL. AFTER 40000 VEHICLES WERE OFFICIALLY RECALLED THE NTSB BACKED OFF AND GAVE FORD MOTOR COMPANY A GET-OUT-OF-JAIL-FREE CARD BECAUSE NO ONE HAD DIED AS A RESULT OF THIS DEFECT. MY VEHICLE WAS NOT ONE OF THOSE RECALLED BUT TWO MONTHS AGO MY POWER STEERING FAILED AND FOR CHARGED ME OVER $1,600 TO REPAIR IT. THIS IS GROSSLY UNFAIR. MY STEERING FAILED JUST AS I WAS PULLING INTO MY DRIVEWAY SO IT DID NOT CAUSE AN ACCIDENT FOR ME.
Steering, Air bags, Oct 18, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL NOISE IN THE STEERING AREA. THE AIR BAG WARNING INDICATOR ILLUMINATED ON AND OFF. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Steering, Oct 17, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS LATER TAKEN TO PALM BAY FORD (1202 MALABAR RD SE, PALM BAY, FL 32907, PHONE NUMBER: (321) 722-9000) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST AND THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 104,588.
Steering, Oct 16, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PAL MEADOW FORD IN CHARLESTON, SOUTH CAROLINA) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION WAS FAULTY. THE RACK AND PINION WAS REPLACED, BUT THE FAILURE RECURRED. THE RACK AND PINION WAS REPLACED A SECOND TIME AND THE VEHICLE EXPERIENCED THE SAME FAILURE. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 78,000.
Steering, Oct 16, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER STARTING THE ENGINE, THE STEERING WHEEL WAS VERY DIFFICULT TO TURN AND THE "STEERING FAILURE" AND "ADVANCE TRACK" WARNING MESSAGES DISPLAYED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (DON DAVIS FORD IN ARLINGTON, TEXAS) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 120,000.