2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, Dec 1, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING, SERVICE POWER STEERING, AND SERVICE ADVANCE TRACK WARNING INDICATORS WERE ILLUMINATED. THE ABILITY TO STEER BECAME VERY DIFFICULT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE DEALER IN MAY PER A RECALL FOR THE POWER STEERING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE RECALL DETAILS WERE NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.
Steering, Nov 21, 2016
THIS PAST FRIDAY, I WAS DRIVING MY 2012 FORD FUSION SE ON INTERSTATE 64 AT ABOUT 65 MILES PER HOUR AND MY POWER STEERING WENT OUT WITHOUT WARNING. THIS IS EXTREMELY DANGEROUS AND IT APPEARS FORD IS AWARE OF THE ISSUE, YET NO RECALL ON MY CAR. FROM MY RESEARCH LOOKS LIKE FIX IS BETWEEN $1500 AND $2000.
Steering, Nov 19, 2016
THE POWER STEERING OF MY 2012 FORD FUSION STOPPED WORKING. THE MESSAGE, " POWER STEERING ASSIST DEFAULT," APPEARED IN THE MIDDLE OF MY STEERING WHEEL. I CAN STILL DRIVE, BUT VERY HARD TO TURN WHEEL. THERE IS A RECALL FOR POWER STEERING ON 2012 FORD FUSION, BUT BECAUSE MY VIN NUMBER WASN'T INCLUDED IN CARS RECALLED, I AM NOT ELIGIBLE FOR RECALL. SAME YEAR, MAKE AND MODEL, BUT NOT VIN NUMBER.
Steering, Structure, Wheels, Nov 17, 2016, crash
I WAS INVOLVED IN A REAR END ACCIDENT YESTERDAY WHILE COMING OFF THE HIGHWAY OFFRAMP. A SODA CAN WAS UNDER MY BRAKE PEDAL MAKING IT IMPOSSIBLE TO SLOW DOWN. I REAR ENDED A VEHICLE STOPPED AT THE LIGHT, I WAS GOING 35 -40 MPH. BOTH VEHICLES WERE TOTALLED AND I HIT MY HEAD ON THE WINDSHIELD BECAUSE THE AIR BAGS NEVER DEPLOYED.
Steering, Nov 15, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL FAILED AND CAUSED THE VEHICLE TO SIDESWIPE A CURB. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
Steering, Nov 14, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING WHEEL LOCKED UP. THE DEALER DIAGNOSED THAT THE POWER STEERING GEAR FAILED. THE POWER STEERING GEAR WAS REPLACED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Steering, Other or unspecified, Engine, Nov 6, 2016
MY THROTTLE BODY IS GIVING ME ISSUES. IT WILL HESITATE AND REACT AS IF IT WILL STALL ON OCCASION WHEN I AM ON THE HIGHWAY, IT WILL JERK BADLY. NO ENGINE LIGHTS APPEAR ON MY DASH, HOWEVER I WAS NOTIFIED BY FORD THERE IS A REPLACEMENT EXTENDED WARRANTY, YET THAT EXTENSION DOES NOT COVER THE INITIAL CHARGE FROM THE DEALER TO CHECK THE THROTTLE BODY OUT, WHICH IS DEAD WRONG OF FORD. I BELIEVE THEY SHOULD COVER ANY AND ALL CHARGES REGARDING THIS THE THROTTLE BODY. IN ADDITION MY VEHICLES RACK AND PINION OR PWER STEERING SUEELS ALOT WHILE IN DRIVING, IVE CHECK FLUID LEVELS AND THEY ARE NORMAL, YET IT WILL MAKE ALOT OF NOISE.
Steering, Nov 4, 2016
POWER STEERING HAS SHUT DOWN WHILE THE VEHICLE WAS OPERATING MAKING IT VERY DIFFICULT, NEAR IMPOSSIBLE TO STEER. I HAD THE CAR SERVICED AT A FORD DEALER PER RECALL # 15V-340 PERFORMED ON 8/25/15 BUT THE ISSUE HAS RE-OCCURRED. IN BOTH INCIDENTS, THE VEHILCE WAS IN MOTION WITH THE POWER STEERING WENT OUT. THE PROBLEM WAS RESOLVED BY TURNING OFF THE IGNITION AND RESTARTING THE CAR.
Steering, Nov 3, 2016
THE STEERING WHEEL COMPLETELY LOCKED UP. THE STEERING WHEEL WOULD NOT MOVE. I WAS PULLING OUT OF SCHOOL ONTO HIGHWAY.
Steering, Oct 28, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT TURNED ON THE HAZARD LIGHTS AND RESUMED DRIVING. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE POWER STEERING SENSOR FAILED AND NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Steering, Oct 24, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHENEVER THE CONTACT REVERSED THE VEHICLE, THE STEERING WHEEL WOULD FAIL THE NEXT DAY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000...UPDATED 01/05/17 *BF CONSUMER STATED 393,000 CARS WERE RECALLED FOR THIS SAME PROBLEM. THEY WERE THE SAME YEAR, SAME MODEL, SAME PROBLEM WERE COVERED UNDER RECALL 15V340000 AND MY CAR HAD THE SAME PROBLEM BUT FORD MOTOR COMPANY WOULD NOT COVER MY CAR. UPDATED 9/5/18*JB
Steering, Electrical system, Oct 18, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON RECENTLY OWNING THE VEHICLE, IT WAS DETERMINED THAT THERE WAS INTERNAL ELECTRICAL FAILURE WITH THE WIRES. THE WIRES BURNED INTERNALLY NEAR THE VENT CONTROLS FOR THE AIR CONDITIONING OR HEATING. THE CONTACT NOTICED THAT SMOKE EMITTED INTO THE VENTS AS THE FAILURE PROGRESSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP FOR DIAGNOSTIC TESTING. THE VEHICLE WAS ALSO INSPECTED BY AN INDEPENDENT MECHANIC. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE CONTACT WAS NOT NOTIFIED BY THE INDEPENDENT DEALER FROM WHERE THE VEHICLE WAS PURCHASED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Oct 10, 2016
WAS BACKING OUT OF A PARKING SPACE IN A PARKING LOT AND THE STEERING WHEEL LOCK WHILE IN MOTION.
Steering, Oct 10, 2016
WHILE DRIVING ON THE HIGHWAY , MY POWER STEERING JUST STOPPED , WHEN I LOOKED AT THE DASH IT STATES TO CHECK POWER STEERING NOW . WHEN I RESEARCHED THE PROBLEM ON LINE THERE IS A RECALL FOR THIS PROBLEM ON 2012 FUSION BUT MY MANUFACTURER DATE IS A MONTH PASSED. I NOTICE OTHER FUSIONS ON SOCIAL FORUMS FROM 2012 TO 2014 HAVING THE SAME ISSUES , I BROUGHT MY CAR INTO FORD AND THEY SAID ITS NOT COVERED UNDER RECALL .I CALLED FORDS MAIN HEADQUARTERS AND THEY WONT BUDGE. IF THIS WASN'T A SAFETY ISSUE , I WOULD NOT BE AS CONCERNED ,BUT POWER STEERING FAILURE IS EXTREMELY DANGEROUS. *TR
Steering, Service brakes, Oct 10, 2016, crash
2012 FORD FUSION RECALL WHEN COMING TO A STOP SIGN, I WENT TO PUT MY FOOT ON THE BRAKES AND MY STEERING PULLED TO THE RIGHT AND I COULD NOT STEER THE CAR AND THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR. THERE IS NO BROKEN BRAKE LINES. WHEN THIS HAPPEN IT STEERED ME INTO ANOTHER CAR THAT WAS PARKED ON THE STREET. AFTER THE ACCIDENT I DID A SAFETY RECALL THROUGH CAR MAX AND FOUND OUT THAT THERE IS A SAFETY RECALL 15N01 AND 13N03, WHICH SHOWED THAT THEY WERE NOT DONE. SO I WENT TO THE DEALER SHIP THAT I BROUGHT THE CAR FROM 6 MONTHS AGO AND THEY SAID NO THEY DID NOT DO THE RECALL ONLY RE-PROGRAMMED THE CAR 15S18B. I TRIED CALLING FORD DIRECTLY BUT THEY SAID THAT THERE IS NOTHING THAT THEY WILL DO ABOUT IT. EVEN AFTER ASKING THE QUESTION HOW CAN YOU JUST RE-PROGRAM MEDAL AND STEERING COMPONENTS? STILL YET I HAVE NO ANSWERS FROM ANYONE.
Steering, Oct 5, 2016
THE STEERING WENT OUT WHILE DIVING( HIGH AND LOW SPEED). CALLED THE DEALER SAID NOT UNDER WARRANTY.
Steering, Oct 4, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. UPDATED 01/11/2017*CT *TR
Steering, Oct 4, 2016
POWER STEERING CUTS OUT WHILE DRIVING, EITHER TURNING OR DRIVING STRAIGHT. NO ADVANCE WARNING, BUT GET ERROR MESSAGE WHEN IT FAILS. I CAN FIX IT BY TURNING THE CAR OFF AND THEN BACK ON. TOOK IT TO THE DEALER IN MAY 2015. THEY FOUND NOTHING WRONG. WHEN THE RECALL CAME OUT IN JUNE 2015, I WAS NEVER NOTIFIED, DESPITE HAVING JUST BEEN AT THE DEALER WITH THAT VERY PROBLEM. JUST HEARING ABOUT IT ON THE NEWS YESTERDAY. THE POWER STEERING PROBLEM HAS HAPPENED ABOUT A DOZEN TIMES. SOMETIMES 2 OR 3 DAYS IN A ROW, SOMETIMES EVERY FEW MONTHS. COULD BE ON A CITY STREET OR IN A PARKING LOT. COULD BE MOVING FAST OR SLOW. VERY DANGEROUS.
Steering, Suspension, Structure, Oct 4, 2016, crash
POWER STEERING WENT OUT
Steering, Oct 3, 2016
WHILE TRYING TO REVERSE OUT OF MY DRIVEWAY, THE "POWER STEERING ASSIST FAULT: SERVICE IMMEDIATELY " MESSAGE CAME ON, AND IT WAS VERY HARD FOR ME TO TURN THE STEERING WHEEL. BY NOT BEING ABLE TO DRIVE IT COMPLETELY...I JUST DROVE IT BACK IN THE DRIVEWAY WHICH WAS VERY DIFFICULT DUE TO ME HAVING TO TURN THE WHEEL. I DID TAKE IT TO THE FORD DEALERSHIP, AND I WAS TOLD THAT I NEED A STEERING GEAR ASSEMBLY. I WAS TOLD THAT RESETTING THE CODES WOULD NOT WORK. I DID INFORM THE WORKER ABOUT THAT PART BEING RECALLED FOR MY VEHICLE, BUT HE DENIED ANY TYPE OF RECALL FOR THIS PARTICULAR VEHICLE. I HAVE ONLY HAD THIS CAR FOR TWO YEARS, AND THIS HAPPEN OUT OF THE BLUE. IF THERE WAS A RECALL FOR THIS PART ON THIS PARTICULAR MODEL...I DESERVE TO GET IT FIXED, FREE OF CHARGE AS STATED IN THE NHTSA. THEY ARE TRYING TO CHARGE ME $1, 944.50 TO REPLACE THIS. I JUST NEED TO KNOW IF THIS PART WAS RECALLED.
Steering, Sep 26, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.
Steering, Sep 25, 2016
WHILE SITTING STILL OR DRIVING THE STEERING WILL MAKE AN AUDIBLE "CLUNK" YOU CAN HEAR AND FEEL WHEN TURNING LEFT OR RIGHT FROM THE CENTERED POSITION. NO CODE PRESENT UPON FIRST TRIP TO DEALER WHO RECOMMENDED RACK AND PINION REPLACEMENT. THEY "UPDATED" THE SOFTWARE PER THE RECALL SPECS. SERVICE ADVANCETRAC WARNING CAME ON ABOUT A WEEK LATER AND DEALER SAID CODE C1278 APPEARED AND RECOMMENDED RACK AND PINION REPLACEMENT. SEEMS LIKE THIS SHOULD FALL UNDER THE RECALL OF THE RACK AND PINION, BUT THE SERVICE DEPT SAID IT DOESN'T.
Steering, Sep 22, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH AND MAKING A RIGHT TURN, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "POWER STEERING ASSIST FAULT" WARNING MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A COMPUTER FAILURE AND IT NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 64,000.
Steering, Sep 19, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,125. UPDATED 12/20/16*LJ UPDATED 12/27/16.*JB
Steering, Electrical system, Sep 16, 2016
WHEN THE VEHICLE WAS IN MOTION, THE POWER STEERING ABRUPTLY STOPPED WORKING, DUE TO AN ELECTRICAL PROBLEM. OVER 400,000 FORD CARS WERE RECALLED FOR THIS PROBLEM, ALL MADE AT THE SAME LOCATION, DURING THE SAME TIME. OURS WAS NOT RECALLED, HOWEVER AND THEREFORE CREATED A VERY DANGEROUS SITUATION FOR US.