2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, May 12, 2015
WITHOUT NOTICE THE POWER STEERING STOPS WORKING. BY TURNING THE ENGINE OFF AND RESTARTING THE ENGINE BRINGS THE POWER STEERING BACK TO OPERATIONAL. THIS HAS HAPPENED 3 TIMES WITHIN A WEEK. THE FORD DEALERSHIP HAS DETERMINED THE POWER STEERING MODULE NEEDS TO BE REPLACED. THIS VEHICLE IS ABOUT 8 MONTHS OUT OF WARRANTY BUT UNDER THE MILEAGE LIMIT.
Steering, May 12, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE STEERING ASSIST AND THE ADVANCED TRAC WARNING LIGHTS ILLUMINATED. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS RESTARTED AND THE VEHICLE RESUMED TO NORMAL. THE FAILURE OCCURRED ON ANOTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. MA 08/17/15 THE CONSUMER STATED THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONSUMER RECEIVED A RECALL NOTICE FOR THE FAILURE. UPDATED 12/2/2015 *JS
Steering, May 11, 2015
THIS VEHICLE HAS HAD 2 POWER STEERING FAILURES IN LESS THAN A YEAR. LUCKILY BOTH TIMES WERE AT LOW SPEED. IT'S JUST A MATTER OF TIME UNTIL IT HAPPENS AT HIGH-SPEED. THIS VEHICLE IS ONLY THREE YEARS OLD AND MY WIFE IS SCARED TO DRIVE IT. THE FIRST TIME IT HAPPENED IT TOOK ALL I HAD JUST TO GET IT BACK IN THE CARPORT. THERE IS NO WAY MY WIFE COULD CONTROL IT IF IT LOCKED ON HER .I AM AWARE OF HUNDREDS OF COMPLAINTS ON THIS STEERING DEFECT ON THIS MODEL VEHICLE. IT'S JUST A MATTER OF TIME BEFORE SOMEONE IS INJURED OR KILLED, IF IT HASN'T HAPPENED ALREADY.
Steering, May 8, 2015
"POWER STEERING FAULT" LIGHT CAME ON AT STARTUP. TURNED VEHICLE OFF AND STARTED AGAIN AND LIGHT WENT AWAY. I BELIEVE STEERING RACK WILL HAVE TO BE REPLACED AT A COST OF $1500 TO $2000. FROM MY RESEARCH IT APPEARS THIS IS A COMMON PROBLEM WITH FORD FUSIONS AND FORD IS NOT ACKNOWLEDGING THERE IS A PROBLEM.
Steering, May 3, 2015
WHILE TRAVELING AT LOW SPEEDS IN A PARKING LOT, WHILE STEERING, THE POWER STEERING FELT TO INTERMITTENTLY STOP FUNCTIONING. STEERING CONTROL REQUIRED FORCE AND ADDITIONAL INPUT. THIS PROBLEM WOULD COME AND GO. THIS HAS HAPPENED APPROXIMATELY 8 SEPARATE OCCASIONS AND HAS BEEN ADDRESSED AT MULTIPLE SERVICE AND REPAIR APPOINTMENTS WITH MY DEALERSHIP'S SERVICE DEPARTMENT, BUT SO FAR THEY HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM, THEREFORE THE PROBLEM HAS NOT BEEN IDENTIFIED, AND THEREFORE NOT REPAIRED. COMPLAINT TO MY SERVICE DEPARTMENT AND FORD CUSTOMER SERVICE HAS NOT RESOLVED THE MATTER. *TR
Steering, May 2, 2015
I WAS DRIVING STRAIGHT DOWN THE INTERSTATE AT CRUISING SPEED AND A WARNING CHIME SOUNDED (LIKE OCCURS WHEN YOU REACH 50 MILES LEFT IN THE TANK). THE FOLLOWING MESSAGES APPEARED ON THE DASH "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." I CHECKED AND HAD NO POWER STEERING. THIS WAS THE CASE THE REST OF THE TRIP (ABOUT 30 MINUTES) AND STEERING WAS VERY DIFFICULT. ONCE I ARRIVED AT MY DESTINATION, I TURNED OFF THE CAR AND THEN STARTED IT AGAIN. THE POWER STEERING WORKED AT THAT POINT. IT HAS NOT HAPPENED AGAIN TO DATE. *TR
Steering, Apr 30, 2015
MY FORD FUSION LOST POWER STEERING WHICH I NEED TO HAVE FIXED, VERY DANGEROUS TO DRIVE! WHEN I CONTACTED FORD I WAS TOLD WE ARE NO LONGER UNDER WARRANTY! WHICH I CAN'T BELIEVE THEY DON'T STAND BEHIND. YOU DON'T JUST LOOSE POWER STEERING IN A CAR AFTER SO MANY MILES, DO YOU?? WITH THAT SAID, CURRENTLY ITS BEING SERVICED AT A FORD DEALERSHIP AND WE ARE EXPECTED TO PAY 2200- FOR THE REPAIR WITHOUT A GUARANTEE IT WON'T HAPPEN AGAIN. I NOTICED THERE IS A RECALL ON 2013 AND 2015 FOR THE EXACT PROBLEM! NOT A HAPPY CAMPER WITH FORD AT ALL.... THIS SHOULD BE A RECALL ON ALL YEARS, ITS A DEFECT! *TR
Steering, Apr 29, 2015
POWER STEERING FAILURE, ADVANCE TRACK GET SERVICE MESSAGE ON CONSOLE. DRIVING SLOWLY UPHILL POWER STEERING FAILS IN MIDDLE OF TURN ALMOST CAUSING COLLISION WITH BARRIERS. LUCKILY NO OTHER CARS ON ROAD IN FRONT OR BEHIND. TURNED CAR OFF AND BACK ON TEMPORARILY FIXED. *TR
Steering, Apr 28, 2015
MY CAR HAS LOST POWER STEERING 2 TIMES IN 3 WK. PERIOD.,TOOK IT TO DEALER THEY SAID IT WAS THE BATTERY, I KNEW BETTER,5 MINUTES AFTER PICKING IT UP IT DID IT AGAIN SO TOOK IT BACK,I'M NOW WAITING TO HEAR FROM THEM WHAT THEY SAY IS WRONG NOW.,SOUNDS LIKE THEY ARE GUESSING, I PAID 32,000 FOR THIS CAR AND IT ONLY HAS 20,000 MILES ON IT,THIS SHOULDN'T BE HAPPENING AND IT IS DANGEROUS. PLEASE HELP.... *TR
Steering, Apr 27, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT WOULD LOSE POWER STEERING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT AN ALIGNMENT WOULD NEED TO BE PREFORMED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE HOWEVER, RECOMMENDED CHANGING THE STEERING GEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 96,000.
Steering, Apr 27, 2015
GETTING READY TO LEAVE FOR WORK AND THE POWER STEERING WENT OUT IN MY CAR. I HAD TO HAVE A NEW ELECTRONIC STEERING GEAR ASSEMBLY INSTALLED IN MY CAR AND THIS WAS NOT CHEAP!!. I AM VERY THANKFUL I WAS NOT DRIVING ON THE HIGHWAY BECAUSE I WOULD'VE PROBABLY HAD A WRECK. THIS WAS VERY UNEXPECTED AND AFTER RESEARCHING ALL THE OTHER COMPLAINTS MADE I FEEL FORD SHOULD BE RESPONSIBLE FOR THIS. I WAS AT ONE TIME PLEASED WITH PURCHASING A FORD BUT NOW ... NOT SO MUCH. *TR
Steering, Apr 27, 2015
I WAS DRIVING DOWN IN ATLANTA, GEORGIA WHEN ALL OF A SUDDEN MY STEERING WHEEL LOCKED AND THE DASH DISPLAYED POWER STEERING ASSIST FAULT. *TR
Steering, Apr 27, 2015
POWER STEERING DEFAULT ALERT LIGHT WAS NOTED WHEN CAR WAS STARTED. CAR RESTARTED AND ALERT WENT OFF. AFTER DRIVING APPROXIMATELY 10 MILES, ALERT RETURNED ALONG WITH LOSS OF POWER STEERING (DIFFICULTY IN STEERING). CAR WAS STOPPED AND RESTARTED, AND RETURNED TO HOME. ALERT REMAINED OFF. DIAGNOSIS AT FORD DEALER SAID SOME FAILURE OF POWER STEERING GEAR (EXTREMELY EXPENSIVE). NOTED ON INTERNET THAT THIS IS A COMMON PROBLEM AND SUBJECT OF A CLASS ACTION LAWSUIT. *TR
Steering, Apr 24, 2015
I PULLED INTO A STORE AFTER EXITING I40, WHEN I GOT BACK IN THE VEHICLE I PUT THE CAR IN REVERSE TO BACK OUT OF THE PARKING LOT AND BELLS STARTED GOING OFF AND AN ERROR MESSAGE POPPED UP ON THE MILEAGE SCREEN THAT READ "POWER STEERING ASSIST FAULT" AND MY POWER STEERING WAS COMPLETELY GONE. I STILL HAD ABOUT 25 MILES TO DRIVE TO MY HOME. I NURSED THE CAR A FEW MILES AND CALLED MY BOYFRIEND ([XXX] ) WHO GOOGLED THE ISSUE TO SEE IF ANYONE ELSE HAD EXPERIENCED THE SAME PROBLEM. I WAS AMAZED AT HOW MANY PEOPLE HAD THE EXACT SAME ISSUE WITH THE EXACT SAME CAR. MANY PEOPLE WERE SAYING THAT THEY SHUT THE CAR OFF AND TURNED IT BACK ON AND IT HAD TEMPORARILY RESOLVED THE ISSUE. I PULLED INTO ANOTHER PARKING LOT TO TRY - ALMOST HITTING A POLE BECAUSE IT WAS VERY HARD TO TURN THE WHEEL AND TOOK A GREAT DEAL OF DISTANCE TO TURN. I SHUT THE CAR OFF FOR A COUPLE MINUTES, TURNED IT BACK ON, THE POWER STEERING STARTED WORKING AND I WAS ABLE TO MAKE IT THE REST OF THE WAY HOME. THE INCIDENT THEN HAPPENED AGAIN THE FOLLOWING DAY (4/24/2015) 3 TIMES -AND THEN AGAIN ON 4/25/2015 WITHOUT PUTTING THE VEHICLE IN REVERSE AND AT WHICH TIME THE POWER STEERING WOULD NOT COME BACK NO MATTER HOW MANY TIMES I SHUT THE CAR OFF AND TURNED IT BACK ON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Air bags, Apr 20, 2015, crash
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 15 MPH GOING DOWN A HILL, THE ANTI-SWAY AND POWER STEERING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE STEERING WHEEL FAILED TO TURN AND THE CONTACT CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. IT WAS UNKNOWN IF THERE WERE ANY INJURIES SUSTAINED OR IF THERE WAS A POLICE REPORT FILED. THE VEHICLE HAD NOT BEEN INSPECTED. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Apr 18, 2015
THE FRONT WHEEL HIT A CURB AT A DRIVE THROUGH WINDOW. SHORTLY AFTER THE POWER STEERING QUIT WORKING WHEN TRYING TO GO AROUND A CORNER. THE CAR WAS SHUT OFF AND RESTARTED AND IT WORKED MOST OF THE TIME FOR ABOUT A WEEK THEN FAILED COMPLETELY MAKING THE CAR VERY DIFFICULT TO STEER. IF MY WIFE WAS DRIVING ON A CURVY COUNTY ROAD WHEN IT FAILED THERE COULD HAVE BEEN A WRECK. *TR
Steering, Electrical system, Apr 16, 2015
POWER STEERING FAILED. AFTER TAKING TO DEALERSHIP WAS QUOTED $1885 TO REPAIR. REVIEWING ONLINE SHOWED A CLASS ACTION LAWSUIT FOR THE SAME PROBLEMS. ALSO SHOWED THAT THERE IS A OPEN INVESTIGATION INTO THIS MATTER. NEEDS TO BE NOTED THAT THIS IS ANOTHER COMPLAINT FOR THE SAME ISSUES THAT ARE BEING INVESTIGATED AND FOR THE LITIGATION THAT IS UNDER WAY. FORD NEEDS TO MAKE IT RIGHT FOR THE CONSUMER. *TR
Steering, Apr 14, 2015
I WAS DRIVING WITH CRUISE CONTROL SET 59 MPH ERROR LIGHT AND MESSAGE CAME ON SAID STEERING ASSIST FAULT AND THE CAR LOST ALL POWER STEERING. THE LITTLE ICON WITH THE CAR WITH THE CURVY LINES UNDERNEATH ALSO CAME ON. I PULLED OVER AS SOON AS I HAD A SAFE SPOT AND TURNED THE CAR AND GOT OUT MY OWNERS MANUAL TO CONSULT. IT ADVISED ME TO RESTART THE CAR AFTER 10 SECONDS AND IT HAD BEEN WELL PAST THAT TIME THAT I WAS PULLED OVER WITH THE CAR OFF. WHEN I RESTARTED THE ERROR MESSAGE WAS GONE AND THE POWER STEERING WAS FUNCTIONAL AGAIN. THE NEXT DAY WHEN I STARTED THE CAR THE SAME ERROR MESSAGE CAME ON BEFORE I EVEN PUT THE CAR IN REVERSE. I TURNED THE CAR OFF AND WAITED FOR MORE THAN A MINUTE AND RESTARTED AND THE ERROR MESSAGE WAS GONE AGAIN. THIS HAS ONLY BEEN A WEEK, BUT SO FAR THE LOSS OF POWER STEERING NOR THE MESSAGE HAS RETURNED. *TR
Steering, Apr 10, 2015
ON 4/9/15 A "POWER STEERING ASSIST FAULT" MESSAGE ON MY 2012 FORD FUSION WAS ILLUMINATED ON THE CAR'S MESSAGE CENTER WHEN THE CAR WAS PUT INTO REVERSE. THERE WAS NO POWER STEERING. THE OWNERS MANUAL SAYS TO TURN THE CAR OFF AND RESTART IT AND IT MAY SOLVE THE PROBLEM AND IT DID. ON 4/10/15 AFTER DRIVING THE CAR ABOUT 8 MILES I STOPPED AT A STORE AND THE SAME THING HAPPENED WHEN THE CAR WAS PUT IN REVERSE. THE CAR WAS SHUT OFF AND RESTARTED SEVERAL TIMES BUT THE MESSAGE REMAINED AND THE POWER STEERING NEVER CAME BACK ON. I DROVE THE CAR HOME WITHOUT THE POWER STEERING AS I WAS ONLY 2 BLOCKS FROM HOME. THE OWNERS MANUAL SAYS "IF THE MESSAGE RETURNS, OR RETURNS WHILE DRIVING, TAKE THE VEHICLE TO YOUR DEALER TO HAVE IT CHECKED.". THE FORD DEALERSHIP I CALLED SAID TO HAVE THE CAR TOWED TO THEM RATHER THAN DRIVE IT IN. THE CAR HAS 19,985 MILES ON IT. *TR
Steering, Traction control system, Apr 10, 2015
AFTER BEING PARKED AT MY DAUGHTER'S SCHOOL, I STARTED THE CAR AND THE SERVICE STEERING WARNING AND THE TRACTION CONTROL LIGHT CAME ON. THE CAR NO LONGER HAD ANY TYPE OF POWER STEERING AND DRIVING THE CAR BECAME VERY CHALLENGING. IF THIS WOULD HAVE GONE OUT WHILE I WAS DRIVING ESPECIALLY IF I WAS DRIVING AT HIGH SPEEDS, IT COULD HAVE CAUSED A SERIOUS IF NOT FATAL CRASH. *TR
Steering, Apr 8, 2015
POWER STEERING ASSIST MESSAGE AND THEN POWER STEERING ACUTRAN MESSAGE CAME ON DASH. POWER STEERING WENT OUT ALMOST IMMEDIATELY AFTER THE SECOND MESSAGE. I WAS ABLE TO STEER THE CAR INTO A PARKING LOT; TURNED OFF THE IGNITION AND LOOKED FOR A PLACE TO PARK. WHEN I TURNED THE IGNITION BACK ON THE POWER STEERING WAS WORKING. I CALLED THE FORD DEALER THAT WAS ABOUT 8 BLOCKS FROM THE INCIDENT AND WENT THERE. THE DEALER INDICATED THAT THEY REPROGRAMMED THE COMPUTER IN THE VEHICLE. I HAVE NOT HAD ANOTHER INCIDENT. INITIALLY THE DEALER WAS GOING TO CHARGE A DIAGNOSIS FEE BUT I HAD A 5 YEAR BUMPER TO BUMPER WARRANTY. SO NO CHARGES.
Steering, Apr 7, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS DIAGNOSED THAT THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Steering, Apr 6, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED. IN ADDITION, THE SERVICE POWER STEERING NOW AND THE SERVICE ADVANCE TRACK WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 87,000.
Steering, Apr 3, 2015
I WAS DRIVING ON THROUGH AN INTERSECTION AT ABOUT 40 MPH WHEN I FELT MY STEERING WHEEL PULL VERY SLIGHTLY, AND THEN I NOTICED THE "POWER ASSIST FAIL" MESSAGE CAME UP ON THE VEHICLE. BECAUSE I WAS DRIVING ON A STRAIGHT ROAD I DIDN'T REALLY NOTICE ANY MAJOR DIFFERENCE UNTIL I GOT TO WHERE I WAS GOING TO TURN OFF, AND THEN IT WAS EXTREMELY DIFFICULT TO STEER. AFTER PARKING, I LOOKED IN MY OWNER'S MANUAL, AND READ THAT I NEEDED TO WAIT FOR A BIT AND THEN RESTART. WHEN I RESTARTED THE CAR IT DROVE FINE. AFTER RETURNING HOME, I CALLED THE SERVICE CENTER AT THE DEALERSHIP WHERE THE CAR WAS PURCHASED, AND ASKED IF I SHOULD COME IN. I WAS ADVISED TO COME IN. THEY CHARGED ME ABOUT $130.00 TO RUN A DIAGNOSTIC TEST, AND THEY ESTIMATED THAT IT WAS GOING TO BE ABOUT $1800.00 TO REPAIR THE PROBLEM. MY HUSBAND AND I HAVE NOT DECIDED WHETHER TO HAVE THE CAR REPAIRED (WE BOTH HAVE READ ABOUT PEOPLE GETTING THE PART REPLACED ONLY TO HAVE THE PROBLEM OCCUR AGAIN) OR TO JUST REPLACING THE CAR ALTOGETHER. EITHER WAY, WE ARE NOT PLEASED AT FORD'S FAILURE TO ACCEPT RESPONSIBILITY FOR AN ISSUE THAT IS THE RESULT OF A DEFECTIVE PART THEY USED TO MANUFACTURE THE FUSION. FURTHERMORE, HAD THIS HAPPENED WHEN I HAD BEEN ON A CURVY ROAD OR IN A HIGH TRAFFIC SITUATION, I COULD HAVE WRECKED AND POSSIBLY BEEN KILLED OR COULD HAVE COLLIDED WITH SOMEONE ELSE AND THEY COULD HAVE BEEN EITHER SEVERELY INJURED OR KILLED. FORD NEEDS TO DO SOMETHING ABOUT THIS PROBLEM, CONSIDERING BOTH THE POSSIBLE OUTCOMES AND THAT MY EXPERIENCE IS NOT AN ISOLATED INCIDENCE (AS EVIDENCED BY READING ABOUT A LOT OF OTHERS WHO HAVE EXPERIENCED OR WHO ARE EXPERIENCING THE SAME PROBLEMS). *TR
Steering, Apr 2, 2015
I AM UNSURE OF THE FATE THE FIRST TIME BUT APPROXIMATELY A YEAR AGO I WAS DRIVING AND THE SERVICE POWER STEERING NOW WARNING CAME ON AND POWER STEERING WAS LOST. AGAIN TODAY APRIL 2, 2015 I WAS DRIVING APPROX 33 MILES PER HOUR AND THE SERVICE POWER STEERING NOW WARNING CAME ON AND ALL POWER STEERING WAS LOST. DEALERSHIP FIXED IT THE FIRST TIME UNDER WARRANTY MY CAR IS NOW OUT OF WARRANTY AND I AM TAKING IT TO THE DEALERSHIP TODAY. *TR