2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, Oct 6, 2014
OCCURRED 3 TIMES WHERE THE TROUBLE INDICATOR LAMP CAME ON AND POWER STEERING WENT OUT. I WAS ABLE TO SHUT THE CAR OFF AND RESTART THEN IT WAS OK THE FIRST TIME AND SECOND TIME. THIRD TIME THE STEERING WENT OUT COMPLETELY WITH NO WARNING WHILE I WAS DRIVING. TROUBLE LIGHT DID NOT COME ON. LOST ALL POWER STEERING. IF MY WIFE WAS DRIVING SHE WOULD NOT HAVE BEEN ABLE TO MAN HANDLE THE STEERING WHEEL TO PULL OFF THE ROAD. HAD THE VEHICLE TOWED TO THE DEALER AND THEY WANTED ME TO PAY $1,300.00 FOR A NEW POWER STEERING RACK AND PINION. I ARGUED THE CAR WAS JUST OUT OF WARRANTY AND THIS WAS A SAFETY ISSUE AND REFUSED TO PAY. THE FSE CALLED AND FORD MOTOR PAID A PORTION OF THE BILL. THIS WAS A VERY UNSAFE ISSUE AND I SHOULD NOT HAVE HAD TO PAY FOR THIS REPAIR BUT I NEEDED TO GET MY CAR BACK SO I SETTLED WITH THEM. *TR
Steering, Oct 6, 2014
I WAS DRIVING NORMALLY AND TURNED A CORNER AND THE POWER STEERING QUIT WORKING AND I WAS FORCED TO MANUALLY TURN THE CAR AND FIND A SAFE PLACE TO STOP. I RESTARTED THE CAR AND IT DROVE FINE FOR A COUPLE OF WEEKS. I WAS DRIVING AGAIN WHEN THE POWER STEERING QUIT AGAIN AND I COASTED INTO A TURN LANE AND MANAGED TO RESTART THE CAR AGAIN. I DROVE THEN TO MY FORD DEALER AND TOLD THE SERVICE MANAGER WHAT HAD HAPPENED, HE TOLD ME THAT I PROBABLY HAD HIT A BUMP IN THE ROAD AND HAD CAUSED THE COMPUTER TO MALFUNCTION.THE NEXT TIME THIS HAPPENED I WAS IN MY DRIVEWAY BACKING UP SO I JUST RESTARTED THE CAR AND IT WAS FINE.THIS WAS A LEASE CAR THAT I WOULD BE TURNING IN FEB. 2014 SO WHEN I DID I TOLD THE MAN WHO INSPECTED IT ABOUT THE POWER STEERING PROBLEM AND HE SAID HE WOULD NOTE IT AND I THEN GOT A NEW CAR AND FORGOT ABOUT THIS UNTIL I SHOW A REPORT ON THE NEWS AND I DECIDED TO REPORT MY PROBLEM. *TR
Steering, Oct 6, 2014
ON 10/5/14 MY STEER WHEEL WAS MAKING A NOISE WHEN I STARTED TURNING IT AND FIGURED I GET IT CHECKED WHEN I WENT TO GET OIL CHANGE NEXT DAY. THE NEXT DAY I WAS DRIVING TO DEALERSHIP AND HALF WAY THERE THE POWER STEERING FAILED AND LIGHT CAME ON. LUCKILY I WAS DRIVING WITH TWO HANDS. *TR
Steering, Oct 6, 2014
THIS HAS HAPPENED 6 TIMES. I WILL BE DRIVING AND THE POWER STEERING WILL FAIL. AN ALARM WILL SOUND AND THE DISPLAY WILL READ "SERVICE ADVANCETRAK, POWER STEERING FAILURE". POWER STEERING WILL COMPLETELY FAIL AND IT IS EXTREMELY DIFFICULT TO STEER. IT HAPPENS WITH NO WARNING. FORD DEALERSHIP WANTED $116 TO POSSIBLY DIAGNOSE THE PROBLEM. WITH NO GUARANTEE THAT THEY COULD AND THAT PRICE DID NOT INCLUDE ANY ACTUAL FIX. RESTARTING THE CAR WILL FIX IT, BUT IT HAS HAPPENED 5 MORE TIMES. I RAN THE ON BOARD DIAGNOSTIC BUT THEY SAID THAT WOULDN'T BE ACCURATE. SO GLAD I READ THE ARTICLE TODAY AND KNOW IT'S NOT JUST MY CAR. THIS IS SUCH AN UNSAFE PROBLEM TO HAVE. *TR
Steering, Oct 6, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO REVERSE OUT OF THE DRIVEWAY, THE EPS INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE STEERING FAILED. THE DEALER STATED THAT THE POWER STEERING FAILED AND THE ENTIRE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Steering, Engine and engine cooling, Oct 6, 2014
TRAVELING ALONG AND ACCELERATOR PEDAL DID NOT RESPOND TO PRESSING AND STEERING WAS HARD TO STEER. CAR WAS STILL RUNNING. LOSS OF POWER STEERING AND NO GAS PEDAL. PULLED OVER AND TURNED CAR OFF AND RESTARTED. ISSUE WENT AWAY BUT CAME BACK 20 MILES LATER. I CALLED DEALER SHENANDOAH FORD AND WAS TOLD THIS IS NORMAL AND NOTHING TO WORRY ABOUT AND KEEP DRIVING. *TR
Steering, Oct 2, 2014
DRIVING IN RUSH HOUR TRAFFIC IN ATLANTA, POWER STEERING FAILED. WARNING LIGHT CAME ON STATING "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC". HAS HAPPENED IN THE PAST AND SIMPLY RESTARTING THE CAR WOULD FIX THE ISSUE. HOWEVER, I HAVE RESTARTED THE CAR 4 TIMES SINCE THEN AND THE ERROR WILL NOT GO AWAY. POWER STEERING ON CAR WILL NOT WORK. *TR
Steering, Oct 1, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO EXIT A PARKING LOT, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE EPS INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 12/01/14*LJ UPDATED 5/7/2015 *JS
Steering, Oct 1, 2014
LEAVING A PARKING SPACE IN A PARKING LOT, LOST POWER STEERING. POWER STEERING IS NOW NOT WORKING. DEALER SAYS THERE IS NO WARRANTY ON VEHICLE FOR PROBLEM. DEALER ALSO SAID THEY HAVE HAD SEVERAL PROBLEMS WITH THE POWER STEERING ON THESE VEHICLES. NOW IT IS MY RESPONSIBILITY TO PAY $1,500.00 + TO FIX A SAFETY HAZARD! I ALSO HAVE A 15 YEAR THAT DRIVES THE CAR REGULARLY. HE IS NO LONGER ALLOWED TO DRIVE THE CAR FOR OBVIOUS SAFETY REASONS. I HAVE ALSO HEARD AND READ ABOUT PROBLEMS WITH THE STEERING LOCKING AS YOU ARE DRIVING. *TR
Steering, Sep 30, 2014
I HAVE A 2012 FORD FUSION 4 DR THAT WE HAVE HAD FOR ABOUT 1 YEAR. I WAS DRIVING THE VEHICLE WHEN ALL OF A SUDDEN A LIGHT CAME ON THE DASH AND I INSTANTLY HAD NO POWER STEERING. I WAS TRAVELLING 65 MPH ON HWY 81 AND LUCKILY WAS ABLE TO GET THE VEHICLE PULLED OVER TO THE SIDE OF THE ROAD. I SHUT THE VEHICLE OFF AND RESTARTED IT AND THE PROBLEM WENT AWAY. I HAVE HAD THIS HAPPEN NOW SEVERAL TIMES AND AM CONCERNED THAT IF I WERE PASSING SOMEONE OR MAKING A TURN AND THE POWER STEERING FAILED I WOULD HAVE AN ACCIDENT. FORD DOES NOT SEEM TO ACKNOWLEDGE THIS PROBLEM.
Steering, Sep 29, 2014
WE WERE DRIVING QUITE SLOW THROUGH ROOSEVELT STATE PARK IN NORTH DAKOTA WHEN A WARNING CAME ACROSS OUR DISPLAY SAYING "CHECK POWER STEERING NOW". WE KEPT DRIVING AND CAME ACROSS SOME ROAD CONSTRUCTION, SO WE TURNED THE CAR OFF. WHEN WE STARTED THE CAR TO CONTINUE THROUGH THE PARK, WE HAD NO MORE POWER STEERING. IT BECAME VERY DIFFICULT TO TURN THE CAR WHILE WE LOOKED FOR A SERVICE STATION. THE FORD DEALER IN THAT AREA DID NOT HAVE TIME TO LOOK AT IT FOR 30 DAYS AND THE PERSON AT THE SERVICE STATION TOLD US TO MAN HANDLE IT BACK TO WISCONSIN. THAT IS WHAT WE DID AND TOOK IT DIRECTLY TO THE FORD DEALERSHIP HERE IN MARSHFIELD, WISCONSIN. THEY CLAIMED THERE IS NO WARRANTY AND THAT THE PROBLEM IS UNUSUAL AT THIS LOW MILEAGE. WE ARE PAYING $105 TO GET IT DIAGNOSED AND DO NOT KNOW WHAT IT WILL COST TO REPAIR. I FOUND THAT FORD DOES KNOW THERE IS ISSUES WITH THE POWER STEERING. WE FEEL IT WAS DANGEROUS FOR US TO BE DRIVING THE CAR IN THIS CONDITION. WE ARE VERY DISAPPOINTED IN HOW THIS ISSUE IS BEING DEALT WITH. *TR
Steering, Electrical system, Sep 26, 2014
WHEN FIRST STARTING THE CAR AFTER IT HAS BEEN PARKED FOR A WHILE WITH TURNING THE IGNITION ON WITH THE KEY. THE STEERING WHEEL FEELS LIKE IT IS LOCKED IN POSITION AND CAN NOT BE TURNED IN ANY DIRECTION. THIS USUALLY LASTS FOR LESS THAN A MINUTE OR TWO, THEN THE POWER STEERING RETURN AS NORMAL. THIS HAS HAPPENED SEVERAL TIMES NOW IN THE PAST 2 MONTHS AND APPEARS TO BE INCREASING IN FREQUENCY. THE FORD DEALERSHIP AT FIRST REPLACED THE PASSENGER SIDE LOWER ARM AND CHARGED $637. AFTER RETURNING LESS THAN A WEEK LATER TO COMPLAIN THAT THE SAME EXACT PROBLEM WAS STILL HAPPENING. THE DEALERSHIP DID A DIAGNOSTIC CHECK AND SAID IT WAS NOW THE GEAR ASSEMBLY WHICH WOULD COST $1,713.18 WITH PARTS, LABOR AND TAX. *TR
Steering, Electronic stability control (ESC), Sep 23, 2014
I BOUGHT THE CAR USED FROM CARMAX ON APRIL 5, 2014 WITH LESS THAN 15,000 MILES ON IT. APPARENTLY IT PASSED THEIR COMPREHENSIVE 125 PT INSPECTION. SINCE I HAD TO BE BACK AT WORK LATER THIS WEEK, WAS DRIVING BACK TO SACRAMENTO, CALIFORNIA IN OREGON ON MY WAY BACK FROM SEATTLE, WA AFTER DROPPING MY DAUGHTER OFF AT COLLEGE. MADE A LANE CHANGE AT 60 MPH AND NOTICED THE STABILITY CONTROL LIGHT ON AND THE MESSAGES "SERVICE ADVANCETRAC NOW" AND "SERVICE POWERSTEERING NOW" COME ON (I AM DEAF SO I CAN'T HEAR THE CHIMES). STEERING BECAME A INCREASINGLY DIFFICULT, ESPECIALLY ON THE I-5 ON THE MOUNTAIN PASSES IN OREGON. I SLOWED DOWN AND WAS ABLE TO PULL OVER TO THE NEAREST REST STOP. TURNED THE CAR OFF TO LET IT REST AND TURN IT BACK ON. STABILITY CONTROL LIGHT WAS OFF BUT SERVICE POWERSTEERING NOW MESSAGE STILL CAME ON AT SLOWER SPEEDS. STABILITY CONTROL LIGHT CAME BACK ON AGAIN WITH THE "SERVICE ADVANCETRAC NOW" MESSAGE DISPLAYING. DID THIS A FEW TIMES WITH THE SAME RESULTS AND STEERING BECAME INCREASINGLY DIFFICULT. WAS ABLE TO GET THE CAR TO MY AUNT'S WHO LIVES NEARBY IN OREGON. SINCE THE CAR IS STILL UNDER WARRANTY, MY AUNT CALLED FORD WHO THEN SENT OUT A TOW TRUCK TO HAVE IT TOWED TO THE NEAREST FORD DEALERSHIP IN ROSEBURG, OR. WHERE IT'S BEING LOOKED AT. DID SOME RESEARCH AND CAME ACROSS ALL THESE RECENT COMPLAINTS FOR THE SAME YEAR AND MODEL OF MY CAR. NEVER HAD ANYTHING LIKE THAT HAPPENED TO ME BEFORE AND IT WAS A SCARY EXPERIENCE. I OR SOMEONE ELSE COULD'VE BEEN KILLED FROM THIS ISSUE. IT SERIOUSLY NEEDS TO BE ADDRESSED AND DEALT WITH. *TR
Steering, Sep 22, 2014
I WAS DRIVING MY 2012 FORD FUSION WHEN THE SERVICE POWER STEERING/ SERVICE POWER TRAIN LIGHT CAME ON. WHILE I WAS DRIVING THE STEERING WHEEL BECAME STIFF AND I WAS UNABLE TO TURN THE STEERING WHEEL. THIS IS A MAJOR SAFETY CONCERN AND SHOULD BE DEALT WITH ACCORDINGLY. *TR
Steering, Sep 17, 2014
AS OTHER COMPLAINTS, THE POWER STEERING ASSIST FAULTED RESULTING IN NO POWER STEERING. FORTUNATELY, I WAS NOT MOVING AT THE TIME. SAME REPAIR IS REQUIRED AS EVERYONE ELSE TO REPAIR THE POWER STEERING. CONTACTED FORD AND THEY DO NOT HAVE A RECALL. THEY SUGGESTED WE CONTACT THE NATIONAL HIGHWAY TRANSPORTATION AND SAFETY ADMINISTRATION WHICH WE DID. IF ENOUGH PEOPLE COMPLAIN PERHAPS A RECALL WILL RESULT. THIS IS A REAL SAFETY ISSUE ESPECIALLY FOR YOUNG DRIVERS LACKING THE EXPERIENCE TO HANDLE A CAR THAT SUDDENLY LOOSES NORMAL STEERING. *TR
Steering, Sep 17, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT IMMEDIATELY AFTER STARTING THE ENGINE, THE STEERING WHEEL BECAME HARD TO TURN AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Steering, Sep 16, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO THE CONTACT'S MECHANIC SHOP. THE CONTACT WAS A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Steering, Sep 15, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 3 MPH IN REVERSE, THE POWER STEERING SEIZED AND EXCESSIVE FORCE WAS REQUIRED TO MANEUVER THE STEERING WHEEL. THE POWER STEERING ASSIST FAULT MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE OCCURRED THREE TIMES WITHIN ONE WEEK. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 36,000.
Steering, Sep 14, 2014
STEER FAULT ASSIST WARNING LIGHT CAME ON AND LOST POWER STEERING. *TR
Steering, Sep 13, 2014
THE POWER STEERING SUDDENLY QUIT WORKING ON OUR CAR, SO MY WIFE RESTARTED THE CAR AND IT WORKED FINE AGAIN FOR ABOUT A MONTH. NOW IT HAS SUDDENLY QUIT WORKING AGAIN AND WILL NOT START WORKING AGAIN EVEN IF I RESTART THE CAR. THIS COULD POTENTIALLY BE A VERY DANGEROUS PROBLEM. I HAVE DONE SOME RESEARCH ONLINE, AND THE INTERNET IS FULL OF THIS SAME COMPLAINT ON THE SAME: MAKE, MODEL, AND YEAR OF VEHICLE. *TR
Steering, Sep 12, 2014
POWER STEERING FAILED AT LOW SPEED (5 MPH) IN HEAVY TRAFFIC. WARNING MESSAGES WERE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." DROVE CAR ABOUT TEN MILES TO MY DESTINATION WITHOUT POWER STEERING (VERY DIFFICULT). TURNED OFF AND RESTARTED BUT PROBLEM HAD NOT CLEARED. TRIED AGAIN NEXT MORNING AND THE POWER STEERING WORKED. THE "SERVICE ADVANCETRAC" MESSAGE CLEARED AFTER ABOUT FIVE MINUTES OF DRIVING. *TR
Steering, Electrical system, Electronic stability control (ESC), Sep 10, 2014
I WAS DRIVING DOWNHILL AT A STEADY 60 MPH WITH NO TURNS AND GOT A ERROR MESSAGE ON THE DASHBOARD TO "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC NOW". THE TOW WAS COVERED UNDER ROADSIDE ASSISTANCE, HOWEVER THE ESTIMATE FOR THIS FIX HAS NOT YET BEEN RECEIVED. FOR A BRAND NEW VEHICLE PURCHASED WITH 0 MILES, THIS SORT OF PROBLEM HAS BEEN COMMON AMONG OTHER VEHICLES AND DESERVES A RECALL. HAD I NOT KNOWN WHAT TO DO GIVEN THE SITUATION, THERE COULD HAVE BEEN A VERY BAD ACCIDENT. *TR
Steering, Sep 8, 2014
ON SEVERAL OCCASIONS THE POWER ASSIST FAILURE LIGHT WOULD COME ON WHILE DRIVING. THE POWER STEERING WOULD GO OUT. YOU WOULD HAVE TO STOP, TURN CAR OFF, WAIT 5 SECONDS THEN START CAR AGAIN. THE POWER STEERING WOULD RE-ENGAGE AT THAT POINT. THEN IT HAPPENS AGAIN A DAY LATER, SOMETIMES MONTHS LATER. *TR
Steering, Sep 8, 2014
DRIVING ON INTERSTATE SUDDENLY POWER STEERING STOPPED WORKING. AT THE SAME TIME SERVICE LIGHT APPEARED ON DASHBOARD. *TR
Steering, Sep 7, 2014
WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:THE DEALERSHIP HAS BEEN GIVING HER THE RUN AROUND, THE SERVICE MGR ([XXX]) IS ALWAYS TOO BUSY TO LOOK AT HER PAPER WORK; SAYS THEY HAVE BEEN SHORT-HANDED AND I CALLED HIM SEVERAL TIMES WITH NO LUCK; [XXX] ORIGINALLY TOLD ME HE WOULD CONTACT A FORD SALES AGENT TO GET TRY AND GET HER SOME ASSISTANCE BUT NEVER DID. FINALLY, TODAY, 8/5/2014, I SPOKE TO THE GM, [XXX] AND ASKED ABOUT A CREDIT CARD FORD SUPPOSEDLY HAS TO HELP WITH REPAIRS. HE CALLED ME BACK AND SAID THE APPLICATION HAD TO BE MAILED IN, WHICH WILL TAKE EVEN LONGER TO SEE IF MY MOM WOULD GET APPROVED. THERE WAS NOTHING ELSE HE COULD DO. MY MOM IS STILL TRYING TO COME UP WITH THE MONEY. SHE HAS BEEN WITHOUT A CAR FOR THREE WEEKS! THIS IS SO HORRIBLE THE RUN-AROUND I'VE BEEN GETTING AND ESPECIALLY HER. I HAVE REPORTED TO BBB, NHTSA (ODI# 10618045) AND YOUR CUST RELATIONS WITH NO HELP FROM FORD, HER CASE# IS CAS-[XXX] - VIN# [XXX] AND ALL CUST RELATIONS SAY IS I'M SORRY; THAT IS NOT HELPING WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:MY MOM NEED HER REPAIRS PAID BY FORD; THERE IS NO WAY A CAR THAT NEW SHOULD HAVE SOMETHING MAJOR HAPPEN TO IT. AT THIS POINT THE WARRANTY IS NOT IMPORTANT; SHE COULD HAVE BEEN KILLED OR SERIOUSLY INJURED OR VICE VERSA. THIS SHOULD BE A RECALL AND THIS IS A SAFETY ISSUE. CALL ME WITH YOUR DECISION, [XXX] OR SEND EMAIL TO [XXX] ARE YOU THE OWNER OF THE VEHICLE :YES VIN : [XXX] MILEAGE : 36,744 WHERE IS YOUR VEHICLE NOW : AT HOME NOW HAVE YOU CONTACTED THE DEALER :YES DEALER NAME : [XXX] CONTACT INFORMATION FIRST NAME :[XXX] LAST NAME :[XXX] ADDRESS :[XXX] CITY : [XXX] EMAIL ADDRESS :[XXX] PHONE NUMBER :[XXX] SENT FROM WINDOWS MAIL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR