2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints: steering
1,511 reports, newest first. Show all
Steering, Sep 25, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ENTERING A DRIVEWAY, THE STEERING WHEEL EXHIBITED A LOUD, ABNORMAL NOISE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 19,500.
Steering, Sep 12, 2013
I WAS DRIVING AT MEDIUM SPEED ON A SUBURBAN STREET AND AN ALERT POPPED UP ON THE DASH: POWER STEERING ASSIST FAULT. POWER STEERING THEN SHUT OFF. FORTUNATELY, THE STREET WAS STRAIGHT AND I WAS ABLE TO DECELERATE AND WRESTLE THE CAR INTO A PARKING LOT. IF THIS HAD HAPPENED WHILE I WAS TURNING, OR WHEN I WAS ON THE HIGHWAY (AND WOULD NEED TO NAVIGATE SEVERAL LANES TO STOP) I WOULD ALSO LIKELY HAVE CRASHED. CAR IS 24 MONTHS OLD WITH JUST OVER 40,000 MILES. (NOT FAR OUT OF WARRANTY.) CAR HAD NO PRIOR MECHANICAL TROUBLE WHATSOEVER, AND HAD BEEN REGULARLY SERVICED BY THE DEALER. WHEN I TURNED THE CAR OFF AND ON, IT BEHAVED NORMALLY. I BROUGHT IT IN FOR SERVICE THE NEXT MORNING. FORD RECOMMENDED REPLACING RACK AND PINION, $1800 REPAIR. I THINK THEY SHOULD HAVE COVERED THIS, AS IT IS A DESIGN FLAW AND A SERIOUS SAFETY ISSUE. THERE WAS NO SAFETY PROBLEM UNTIL THE COMPUTER DECIDED TO SHUT OFF THE POWER STEERING! *TR
Steering, Sep 9, 2013
WAS DRIVING THE VEHICLE WHEN THE POWER ASSIST FAULT INDICATION OCCURRED. AS THE CAR CHANGED TO MANUAL STEERING IT PULLED THE CAR TO THE LEFT CAUSING THE CAR TO CROSS INTO THE OTHER LINE BEFORE COULD REACT TO THE MANUAL STEERING. THE CAR IS VERY DIFFICULT TO STEER UNDER MANUAL STEERING, TAKING A LOT OF FORCE TO MAKE TURNS EVEN AT HIGHWAY SPEEDS. ONCE GOT TO A PLACE TO STOP, THE ONLY THING THAT WOULD RESET THE POWER STEERING ASSIST FAULT WAS BY TURNING THE CAR TOTALLY OFF AND THEN RESTARTING THE CAR. THIS HAS HAPPEN 6 MORE TIMES SINCE THEN. HAVE TAKEN THE CAR TO FORD DEALERSHIP TO HAVE IT FIXED, BUT THEY JUST SAID NO CODE OF THE FAULT WAS SHOWN AND THAT WAS IT. NOT ONLY IS THIS A SAFETY FACTOR UNDER NORMAL DRIVING CONDITIONS BUT WOULD BE A MAJOR SAFETY PROBLEM ON ICE OR SNOW DRIVING. *TR
Steering, Sep 5, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BEGAN TO STICK. AS TIME PROGRESSED THE VEHICLE PERFORMED IN A MANNER REMINISCENT OF HAVING A FLAT TIRE AND THE SERVICE ADVANCE TRACK WARNING LIGHT ILLUMINATED. THE CONTACT STOPPED THE VEHICLE TO CHECK THE TIRES BUT COULD NOT DETERMINE A FAILURE. THE VEHICLE WAS TAKEN TO A DEALER FOR ROUTINE SERVICE AND SHE WAS INFORMED THAT THE RACK AND PINION WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 60,000.
Steering, Sep 4, 2013
MY 2012 FORD FUSION SEL/3.0L V6 WAS BEING DRIVEN ON BUSY HIGHWAY AT 55+ MPH. POWER STEERING FAULT/SERVICE AUTOTRAC WARNING CAME ON SUDDENLY. POWER STEERING FAILED; DRIVER HAD VERY DIFFICULT TIME CONTROLLING CAR ON HIGHWAY. STEERING WAS VERY DIFFICULT FOR REMAINDER OF DRIVE. AFTER IT WAS SHUT OFF AND TURNED BACK ON, FAULT CLEARED, WARNING LIGHT WAS GONE, AND STEERING WAS FINE. DROVE APPROXIMATELY 200 MILES WITH NO ISSUES. NEXT TIME CAR WAS TURNED ON AND PUT INTO GEAR, FAULT CAME BACK. SHUT OFF, TURNED BACK ON, IT CLEARED AGAIN. $1600+ QUOTED TO FIX ISSUE WITH STEERING GEAR. CAR HAS 45,000 MILES ON IT. *JB
Steering, Sep 4, 2013
DROVE HOME NORMALLY AND SHUT OFF THE CAR. WENT TO RESTART THE CAR AND THE CARE INDICATED A "POWER STEERING FAILURE - SERVICE ADVANCE TRAK" MESSAGE. SHUTTING OFF AND RESTARTING THE CAR DID NOT CHANGE THE RESULT. CAR HAD NO POWER STEERING. DROVE THE CAR TO THE DEALER. THE DEALER INDICATED THAT THE STEERING RACK NEEDED REPLACED. $1900.00 WARRANTY REPAIR. *JB
Steering, Sep 4, 2013
POWER STEERING SERVICE TRACK LIGHT CAME ON DURING CAR START UP AND I HAD NO POWER STEERING. I RESTARTED THE CAR AND THE POWER STEERING WORKED AND THE SERVICE LIGHT WENT OFF. I LOOKED TO CHECK THE POWER STEERING FLUID AND FOUND THE SYSTEM IS ELECTRONIC. THIS PROBLEM REPEATED ABOUT EVERY 2 WEEKS DURING STARTUP AND WAS RESOLVED SIMILARLY. ON AUGUST 23, 2013 THE PROBLEM OCCURRED AGAIN BUT RESTARTING DID NOT FIX THE PROBLEM. NO OTHER PROBLEMS OTHER THAN LOW AIR PRESSURE SERVICE LIGHT. *JB
Steering, Sep 3, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING FAILED AS THE STEERING WHEEL TIGHTENED WITH THE ILLUMINATION OF THE POWER STEERING LIGHT. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED TO THE CONTACT THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. UPDATED 03/18/14*LJ THE CONSUMER STATED FAILURE OCCURED 3 OTHER TIMES BUT HAVE SINCE BEEN FIXED AND RUNNING PERFECTLY. *TR
Steering, Sep 3, 2013
I WAS DRIVING MY CAR AND ON THE DASH OF MY CAR DISPLAYED A POWER STEERING ASSIST FAULT. WHICH THEN IT BECAME VERY DIFFICULT TO TURN. I QUICKLY PUT THE CAR IN NEUTRAL AND TURNED IT OFF AND THEN BACK ON. IT FIXED THE PROBLEM AND THE MESSAGE ON MY DASH WENT AWAY. THE PROBLEM OCCURRED TWICE MORE OVER THE YEAR AND FINALLY TODAY AS I GOT IN MY CAR THE SAME MESSAGE CAME UP AND WOULDN'T GO AWAY. SO NO I CANT DRIVE MY OWN CAR AND I LIVE IN A REMOTE PART OF THE U.S. *JB
Steering, Electronic stability control (ESC), Aug 31, 2013
FOR SEVERAL MONTHS, MY 2012 FORD FUSION WOULD OCCASIONALLY HAVE A POWER STEERING FAILURE. RESTARTING THE VEHICLE WOULD SOLVE THIS. HOWEVER, TODAY, THE POWER STEERING FAILURE IS NOT GOING AWAY. MY HUD READS "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" I WILL BE TAKING IT TO GET SERVICED AT MY FIRST OPPORTUNITY. SEARCHING THE INTERNET IMPLIES THAT THIS IS A NEARLY UBIQUITOUS PROBLEM. *JS
Steering, Aug 30, 2013
I WAS DRIVING DOWN THE INTERSTATE WHEN AN ALARM SOUNDED AND TWO WARNING MESSAGES APPEARED ON THE DASH DISPLAY. POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC. AT THAT TIME THERE WAS NO POWER STEERING. THE VEHICLE WAS EXTREMELY DIFFICULT TO TURN. HAD I BEEN EXECUTING A TURN AT THE TIME OF THE FAILURE I LIKELY WOULD HAVE RUN INTO SOMETHING. THE STEERING IS EXTRAORDINARILY STIFF WHEN THE POWER ASSIST IS OFF. THIS HAS OCCURRED SEVERAL TIMES OVER THE PAST FEW MONTHS. IN THE PAST, RESTARTING THE VEHICLE CLEARED THE ERROR MESSAGE AND THE POWER STEERING WORKED AGAIN. THIS TIME HOWEVER THE FAILURE SEEMS PERMANENT. FORD HAS EXAMINED THE VEHICLE AND SAID THE FAILURE IS IN A MOTOR IN THE RACK AND PINION AND THE ENTIRE STEERING ASSEMBLY WILL HAVE TO BE REPLACED TO THE TUNE OF $1900.00. THIS IS A VERY DANGEROUS PROBLEM AS IT OCCURS WITH NO WARNING AND AT ALL DIFFERENT SPEEDS. I HAVE ALSO NOTICED SOME "CLUNKING" SOUNDS WHEN THE STEERING WHEEL IS TURNED WHILE THE VEHICLE IS STATIONARY.
Steering, Aug 28, 2013
TWICE IN ONE WEEK THE POWER STEERING WENT OUT. THE POWER STEERING FAILURE, SERVICE ADVANCE TRACK LIGHT CAME ON AND THE STEERING WAS DIFFICULT. FORD DEALER IS POSSIBLY GOING TO REPLACE THE POWER STEERING ASSEMBLY, THEY ARE WAITING ON AN OK EMAIL SINCE THE CODE THAT THEY FOUND IS DIFFERENT FROM THE ONE THEY ARE "FAMILIAR" WITH. THE FIRST TIME IT OCCURRED WAS WITH MY SON WHO HAS A LEARNERS PERMIT. VERY SCARY FOR A FIRST TIME DRIVER IN A NOT EVEN 2 YR OLD VEHICLE! *TT
Steering, Aug 26, 2013
DRIVING AT APPROX. 62 MPH ON HIGHWAY WHEN WARNING LIGHT FOR "SERVICE ADVANCETRAC SYSTEM AND POWER STEERING ASSIST FAILURE. VERY DANGEROUS ISSUE, LUCKY I DID NOT HIT ANOTHER CAR AS WAS CHANGING LANES WITH CONCRETE BARRIER TO MY LEFT AND FAST MOVING VEHICLES TO MY RIGHT. I HAVE RESEARCHED THIS CAR AND FOUND NUMEROUS COMPLAINTS SIMILAR TO MINE. FORD HAS CAR TODAY AND SAYS STEERING GEAR BAD , LUCKY I BOUGHT EXTENDED WARRANTY. FORD SHOULD BE REQUIRED TO REPLACE THESE. THIS IS A SERIOUS ISSUE TOTALLY SAFETY RELATED. THIS VEHICLES HAS ONLY 41,000 MILES. *TR
Steering, Aug 25, 2013
TRAVELING AT 65 MPH ON INTERSTATE WHEN SERVICE ADVANCED TRAC LIGHT CAME ON AND POWER STEERING WAS LOST. *TR
Steering, Aug 20, 2013
THE STEERING HAS PLAY AND IS STARTING TO LOCK. THERE IS THUD NOISE AS I TURN THE STEERING WHEEL RIGHT TO LEFT AND LEFT TO RIGHT. *TR
Steering, Aug 20, 2013
I WAS DRIVING DOWN THE HIGHWAY DOING APPROXIMATELY 55 MILES AN HOUR.. CONDITIONS WERE CLEAR.. ALL OF A SUDDEN THERE WAS SOME BEEPING NOISE.. THEN THE WHEEL COMPLETELY LOCKED UP ON ME.. I WAS THANKFUL I WAS ON A STRAIGHT ROAD.. I SLOWED DOWN AND THE CAR HAD A WARNING STATING THE POWER STEERING HAD FAILED.. I PUT THE CAR IN PARK AND SHUT OFF THE VEHICLE.. SINCE OWNING THE VEHICLE (PURCHASED BRAND NEW), THERE HAVE BEEN 5 POWER STEERING FAILURES.. *TR
Steering, Aug 19, 2013
AFTER MAKING A LEFT TURN AND DRIVING ON A DRY ROAD AT 35MPH, I HEARD A SIGNAL AND AN IMAGE OF A CAR & TRACKS APPEARED ON UPPER LEFT CORNER OF DASHBOARD ALONG WITH WORDS POWER STEERING, ETC. I DID NOT SEE THE COMPLETE MESSAGE SINCE I HAD TO CONCENTRATE ON TRYING TO STEER INTO A PARKING SPACE. I AM AN 84 YEAR OLD WOMAN AND IT WAS NEXT TO IMPOSSIBLE TO STEER. THE CAR WAS TOWED TO DEALER AND THEY TOLD ME THEY WERE ABLE TO DRIVE IT WITHOUT A PROBLEM. THEY WILL CHECK IT OUT TOMORROW. DEFINITELY POWER STEERING FAILURE. *TR
Steering, Aug 17, 2013
POWER STEERING FAILED WHEN DRIVING IN RUSH HOUR TRAFFIC. DRIVER GOT THE CAR INTO A PARKING LOT AND TURNED OFF ENGINE AND RESTARTED. POWER STEERING WAS RESTORED. THE NEXT DAY WHILE DRIVING APPROXIMATELY 25 MILES AN HOUR POWER STEERING QUIT AGAIN. WARNING MESSAGE APPEARED ON DISPLAY "POWER STEERING ASSIST FAULT. SERVICE ADVANCETRAC". RESTARTED VEHICLE AND POWER STEERING RESTORED. DROVE APPROXIMATELY 4 MILES AND THE POWER STEERING FAILED AGAIN. DROVE VEHICLE TO A FORD DEALERSHIP WHERE THE STEERING GEAR ASSEMBLY WAS REPLACED.POTENTIALLY DANGEROUS SITUATION. WIFE WAS DRIVING THE FIRST TIME AND SHE DIDN'T HAVE THE STRENGTH TO STEER THE VEHICLE VERY WELL. IF IT HAD OCCURRED ON THE FREEWAY, COULD HAVE BEEN CATASTROPHIC. HOPE FORD DEALS WITH THIS ISSUE. *TR
Steering, Aug 16, 2013
WAITING TO TURN LEFT, AS I STARTED TO GO ABOUT MID-TURN THE POWER STEERING JUST STOPPED WORKING? THERE WAS LIKE A RUBBING NOISE AS THIS HAPPENED ( VERY LOUD) THE INDICATOR LIGHT CAME ON ABOUT SERVICING THE ADVANCE TRAC. I SHUT THE CAR DOWN AND THE PROBLEM WENT AWAY FOR NOW. *TR
Steering, Aug 7, 2013
WHILE DRIVING LESS THAN 20 MPH, I SLOWED DOWN TO PULL UP NEXT TO MY MAILBOX WHEN THE POWER STEERING FAILED, NEARLY CAUSING ME TO HIT THE MAILBOX. THE CAR WARNING LIGHT AND DINGING SOUND WENT OFF AND THE INSTRUMENT PANEL DISPLAY SAID "POWER STEERING FAILURE" THEN CHANGED TO "SERVICE ADVANCETRAC." TOOK VEHICLE TO DEALER THE NEXT DAY, WAS TOLD SOME KIND OF GEARBOX FAILED IN THE POWER STEERING AND IT WAS REPLACED UNDER WARRANTY. *TR
Steering, Aug 5, 2013
MY DAUGHTER WAS DRIVING THE CAR WHEN THE POWER STEERING QUIT AND A WARNING DASH LIGHT TURNED ON. THIS IS A VERY DANGEROUS SITUATION BECAUSE IT IS DIFFICULT TO CONTROL THE CAR WITHOUT POWER STEERING. SHE DROVE THE CAR TO A FRIENDS HOUSE AND CALLED ME. I TOLD HER TO COME HOME AND HAVE HER BOY FRIEND DRIVE THE CAR. WHEN THE CAR WAS STARTED THE FAILURE CLEARED. I TOOK IT TO THE DEALER AND THE CAR DROVE FINE. AFTER THE DEALER INSPECTION, I WAS TOLD THAT THE CAR NEEDED A NEW RACK AND PINION AT A COST OF $2400. IF THE RACK AND PINION ARE BAD, WHY WOULD THE CODE CLEAR? SOMETHING ELSE IS GOING ON. *TR
Steering, Aug 5, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH THERE WAS A COMPLETE LOSS OF POWER STEERING WITHOUT WARNING. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE POWER STEERING RESUMED IN NORMAL OPERATION. THE FAILURE RECURRED MULTIPLE TIMES BEFORE REACHING THE DRIVER'S DESTINATION. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Steering, Aug 2, 2013
WAS STUCK IN TRAFFIC FOR OVER THREE HOURS IN ABOUT 25MPH. AT ABOUT 20 MINS LEFT IN TRAFFIC, INFO LIGHT CAME ON AND STATED POWER ASSIST NEEDS SERVICING AND ADVANCE TRAC NEEDS SERVICE. THEN I WAS UNABLE TO TURN EASILY ONTO THE NEXT FEW STREETS. WE TRIED ALL DIFFERENT THINGS TO FIX PROBLEM. HAD TO TAKE IT TO THE DEALERSHIP WHERE THEY REPLACED THE STEERING RACK BUT COULD NOT ISOLATE THE PROBLEM. LUCKILY FOR ME THE PROBLEM WAS COVERED UNDER THE WARRANTY. SEEMS TO BE DRIVING FINE NOW BUT I AM LUCKY THIS WAS AT LOW SPEEDS AND DID NOT CAUSE AN ACCIDENT BECAUSE I HAD BOTH MY YOUNG CHILDREN AND HUSBAND IN THE CAR. MY HUSBAND HAD TO DRIVE THE CAR HOME FOR TWO HOURS AFTER THIS PROBLEM BECAUSE WE WERE OUT OF TOWN. *TR
Steering, Aug 1, 2013
UPON EXIT OFF OF EXPRESSWAY, CAR GAVE MESSAGE "POWER ASSIST FAULT 1" BLINKING. LOST POWER STEERING, ALSO ADVANCE TRAC NOTICE STARTED BLINKING WITH PICTURE OF SKIDDING CAR. TOTAL STEERING LOSS OCCURRED IN STOPPED TRAFFIC AS TRIED TO TURN CORNER. MANUAL DIFFICULT STEERING RETURNED IF CAR WAS MOVING. PARKED CAR AND VISITED FRIENDS. AFTER 2 HOURS RETURNED TO CAR AND AFTER STARTING EVERYTHING WORKED. NO MORE MESSAGES. CAR WAS SERVICED ON JULY 3RD FOR 10,000 MILE CHECKUP BY KINDLE FORD PREVIOUS TO INCIDENT. WHEN CALLED KINDLE FORD ON 7/29 DAY OF INCIDENT, SAID THEY COULDN'T DO ANYTHING AS CAR WAS WORKING AND MESSAGE GONE. NEED TO WAIT UNTIL HAPPENS AGAIN. AM TOTALLY TERRIFIED TO DRIVE MY NEW $32,000.00 CAR. *TR
Steering, Power train, Jul 23, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE IN REVERSE, THE VEHICLE VIOLENTLY JERKED INTERMITTENTLY. THE STEERING WHEEL SEIZED WITH THE ILLUMINATION OF THE POWER STEERING ASSIST FAILURE LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 600. ..UPDATED 12-05-13 *BF THE CONSUMER ALSO STATED THE TRANSMISSION DID NOT SHIFT CORRECTLY AND IT WOULD SLAM INTO REVERSE.