2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints: structure
179 reports, newest first. Show all
Electrical system, Structure, Engine, Mar 7, 2026, fire
I own a 2013 Ford Fusion SE with a 1.6L EcoBoost engine. Prior to the incident, the vehicle displayed a “Check Charging System” warning and the engine overheated. After parking the vehicle and shutting it off, a fire started under the hood in the engine compartment. The fire occurred shortly after the overheating warning and while the vehicle was not running. The fire appeared to originate in the engine bay area and caused significant damage. There were no prior accidents or modifications to the vehicle.
Structure, Engine, Fuel/propulsion system, Dec 18, 2024
Two recalls for this make year and model car had been recalled previously but not for my VIN specifically and the issues are appearing. The first is “doors may open driving” recall on your website and the second is “engine cylinder head may leaks oil” which is also on ur website. Both were recalled for this make and year of the ford fusion but not for my VIN so ford is stating they cannot fix it and want to charge me even for a diagnostic.
Structure, Aug 9, 2022
The trunk randomly opens. Sitting in our driveway, going down the highway which does obscure the rear view mirror. It’s happened many times and I haven’t been able to duplicate
Structure, Mar 3, 2022
The drivers side door showed it was latched there weren’t any lights saying that the drivers side door was open or any other door was opened. I was driving and turning left and all the sudden my drivers side door flew open and struck objects on the side of the road people had placed out for garbage pick up. My safety was put at risk by my drivers side door coming open while I was driving. I started to pull over but by the time I was almost stopped my drivers side door came swinging back and I had my hand out to catch it , it smacked into my left hand bending my wrist back and shoving my elbow in my arm into my side causing excruciating pain. My drivers side door has dents a scratches in it from the objects it smashed into and I have pain in my left fingers and hand and wrist and arm hurts along with the side of my abdomen from being crushed into my side. I also had my head leaning towards the door so when it came flying back at me it hit my head hard. I ended up vomiting and feeling extremely anxious and scared and dizzy I was very stunned. I had shut and closed my drivers side car door and there wasn’t any lights indicating any doors in my vehicle were still open. My 2013 ford fusion se had been taken in for several recalls the door actuators where amongst several I had the dealership inspect and they were supposed to have fixed them. I haven’t driven the vehicle since I plan to take it into the dealership and get it checked out. I need make a police report and am calling my auto insurance company in the morning to let them be aware of the issue as well. There weren’t any warning lamps or messages until after the driver side door came open. There is now a warning light on my dashboard. And the lights on my dashboard started flickering. It first happened March 1, 2022.
Structure, Aug 27, 2021
Car consistently tries to pop the trunk while driving while also unlocking and locking doors. The seat always goes back to a default position. Does it so much I had to unplug the trunk actuator because it wouldn’t even let me drive off without opening the trunk. Lights flicker all weird when it does it. It does this idling and driving all the time. I can’t use photos to describe but I do have a video but your platform won’t let me upload videos.
Structure, Oct 25, 2020
THE HOOD LATCH ON MY 2013 FORD FUSION BROKE AND WOULD FUNCTION CORRECTLY. THIS IS A TERRIBLE DESIGN AND NEEDS TO BE FIXED. I REPLACED MINE AND FROM THE UPLOADED PICTURES YOU CAN SEE THAT THE PART WILL EVENTUALLY HAVE TO BE REPLACED AGAIN. THE PLASTIC BUMP (CIRCLED IN RED) THAT THE LEVER GRABS ON TO WEARS OUT OVER TIME, AND WHEN LIFTED, WILL NOT OPEN THE HOOD CORRECTLY . IT'S ALSO NOT FAIR THAT THE PARTS NEEDED HAVE TO BE PURCHASED SEPARATELY, COST CUTTING AT ITS FINEST .
Structure, Sep 16, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT SHE NOTICED THAT THE TRUNK WAS LEAKING AND FULL OF WATER. THERE WAS A PUDDLE OF WATER IN THE TRUNK AND THERE WAS MOLD ALL OVER THE INSIDE OF THE TRUNK. THE AREA WHERE THE SPEAR TIRE WAS LOCATED WAS COVERED WITH MOLD AND RUST. THE REAR PASSENGER'S SIDE SEAT BELT WAS COVERED WITH MOLD AS WELL AS THE STEERING WHEEL, THE SEATS, THE DASHBOARD AND CARPET. THE DEALER AND MANUFACTURER WERE NOT CONTACTED NOR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Electrical system, Structure, Aug 8, 2020
PASSENGER CAR DOOR LOCK LATCH WON'T CLOSE, THE LATCH IS DOWN BUT IT WON'T LOCK WHEN I SHUT THE DOOR
Structure, Jul 26, 2020
A FEW YEARS AGO THERE WAS A RECALL OF FORD 2013 FUSION DUE TO DOOR LATCHES FAILING. MY LOCAL DEALER TOLD ME THAT THEY PERFORMED THE WARRANTY REPAIRS. A FEW MONTHS AGO THE RIGHT REAR DOOR ON MY CAR WOULD NOT STAY CLOSED. I CONTACTED THE DEALER AND THEY SAID THAT SINCE THE REPAIR HAD BEEN MADE THERE WAS NO WARRANTY COVERAGE. I DISSEMBLED THE DOOR MYSELF AND LOCATED THE DEFECTIVE PART. WHILE RESEARCHING THE PART I DISCOVERED NHTSA RECALL 20V-177. THE YEAR OF MY CAR WAS NOT LISTED IN THE RECALL BUT THE PART NUMBER OF THE DEFECTIVE PART WAS. I HAVE ATTACHED THE RECALL INFORMATION AS WELL AS A PHOTO OF THE DEFECTIVE PART FROM MY VEHICLE. THERE ARE TWO POSSIBLE SCENARIOS. THE DEFECTIVE PART WAS ACTUALLY NEVER REPLACE BY THE DEALER, OR, THE PART USED TO REPLACE THE ORIGINAL DEFECTIVE PART IS DEFECTIVE AS WELL. PLEASE LET ME KNOW IF YOU NEED ADDITIONAL INFORMATION.
Structure, Jul 1, 2020
THE FRONT PASSENGER DOOR LATCH BROKE DOOR WON'T CLOSE COUNTY ROAD WHEN IT HAPPENED
Structure, Other or unspecified, Jun 19, 2020
ONE OF MY DOORS WOULDN'T SHUT. THE DOOR LATCH WAS STUCK. TOOK TO GARAGE AND THEY FIXED BY PULLING HANDLE AND GETTING MECHANIC TO GO BACK IN. I HEARD THERE MAY BE A RECALL ON THESE LATCHES. THE CAR WAS STATIONARY. *TR
Structure, Jun 17, 2020
MAKING A RIGHT TURN INTO MY DRIVEWAY AND THE DRIVER SIDE DOOR FLEW OPEN STRIKING A FENCE. NOW IT WILL NOT SHUT AT ALL.? *TR
Structure, Jun 10, 2020
MY VEHICLE HAD THE DOOR LATCH RECALL COMPLETED IN 2015. SINCE THE RECALL WAS COMPLETED I HAVE HAD TO REPLACE THE FRONT DRIVER, FRONT PASSENGER, AND REAR PASSENGER DOOR LATCHES. THIS IS A SAFETY CONCERN BECAUSE I FEEL LIKE THE REPLACEMENT PARTS WERE NO BETTER THAN THE ORIGINAL AND FORD WILL NOT DO ANYTHING. THE DOOR WILL NOT LATCH AND CAUSES A SAFETY HAZARD BY NOT LATCHING CLOSED WHILE VEHICLE IS IN MOTION. FORD CUSTOMER SERVICE SAID THEY ARE NOT RESPONSIBLE IF PROBLEM HAPPENS 12 MONTHS AFTER RECALL WORK WAS COMPLETED. ANY REPAIRS HAS TO BE AT MY EXPENSE AND DIAGNOSTIC HAS TO BE PAID BY ME BECAUSE IT IS A LABOR CHARGE. SO I WILL HAVE TO PAY FOR DIAGNOSTIC PLUS TO REPAIR PART BECAUSE OVER 12 MONTHS AGO RECALL REPLACEMENT WAS COMPLETED. REPLACEMENT PARTS ARE DOING THE SAME THING AS ORIGINAL PART WAS. *TR
Structure, May 26, 2020
THE PASSENGER SIDE FRONT DOOR WILL NOT LATCH CLOSED, EVEN WHEN LOCKED. WHEN THE DOOR IS PUSHED CLOSED, IT BOUNCES BACK AT THE CLOSER AND WILL NOT CLOSE AT ALL. THERE WAS NOTHING IMPEDING THE DOOR TO CLOSE, IT SUDDENLY STOPPED WORKING. THE INITIAL ISSUE HAPPENED WHEN THE CAR WAS STATIONARY, BUT WILL FLY OPEN WHEN CAR IS IN MOTION, ESPECIALLY WHEN TURNING. WE HAD TO ACTIVELY HOLD IT CLOSED TO DRIVE IT TO THE SERVICE CENTER. THIS VEHICLE WAS PREVIOUSLY SERVICED UNDER THE 2017 DOOR LATCH RECALL IN MAY 2019, AND THE REPAIR DIDN'T LAST A YEAR. *TR
Structure, Apr 26, 2020
MY DOOR WONT LATCH AND COMES OPEN WHEN DRIVING. IT IS A SEVERE SAFETY ISSUE AND NEEDS TO BE FIXED AND I FEEL THAT THE MANUFACTURERS SHOULD BE HELD ACCOUNTABLE. I WAS DRIVING WITH SOMEONE WHEN THE DOOR CAME OPEN AND WHEN WE TRIED SHUTTING IT WE NOTICED IT OPENS AND JUST WONT SHUT NO MATTER WHAT YOU DO.
Structure, Feb 15, 2020
DRIVING AND DOOR SWUNG OPEN ON THE ONE EXPRESS WAY ALMOST KILLED ME IF I DIDN'T HAVE MY SEAT BELT ON.
Structure, Dec 21, 2019
THE LOCK ON THE PASSENGER SIDE FRONT DOOR BROKE AND THE DOOR WOULD NOT SHUT. THE VEHICLE WAS STOPPED IN THE DRIVEWAY. THE PASSENGER GOT OUT AND WENT TO SHUT THE DOOR, BUT IT WOULD NOT SHUT.
Structure, Oct 19, 2019
AFTER REPAIRING THE DOORS LATCHES IN MARCH OF 2016 FOR NHTSA RECALL 15V-246, THE PASSENGER FRONT DOOR WOULD NOT LATCH ON OCTOBER 18, 2019. THE VEHICLE WAS STATIONARY AT THE TIME IN A PARKING LOT. THIS IS THE EXACT SAME PROBLEM THAT INITIATED THE RECALL OBVIOUSLY THE REPLACED PART DURING THE RECALL IS ALSO DEFECTIVE. TOOK IT IN TO THE DEALER TO HAVE IT REPLACED FOR A COST OF $347. I HAVE AN INVOICE FROM THE DEALER AT HAND. THE INVOICE IS FOR "REPLACE THE CABLE FOR LATCH AND HANDLE DUE TO BREAKING AND NOT ALLOWING PROPER MOVEMENT." THE PART IS A CABLE ASSEMBLY AND THE FORD PART NUMBER IS DS7Z 54221A00 B
Structure, Oct 5, 2019
DOOR LATCH RECALL WAS PERFORMED JUST OVER A YEAR AGO. APPROX 14 MONTHS. (15S16) DOOR LATCHES HAVE A PAWL SPRING TAB THAT MAY BREAK. THIS CONDITION WILL TYPICALLY PREVENT THE DOOR FROM LATCHING. IN CERTAIN SITUATIONS WHERE THE DOOR IS ABLE TO BE CLOSED, THE DOOR MAY UNLATCH WHILE DRIVING, INCREASING THE RISK OF INJURY. SERVICE ACTION DEALERS ARE TO REPLACE ALL FOUR DOOR LATCHES. THIS SERVICE MUST BE PERFORMED ON ALL AFFECTED VEHICLES AT NO CHARGE TO THE VEHICLE OWNER. HOWEVER THE PASSENGER DOOR WILL NOT SHUT LAST WEEK. THIS OCCURRED AFTER THE RECALL HAS BEEN CLOSED OUT. I IMMEDIATELY TOOK THE VEHICLE TO AN AUTHORIZED FORD DEALER WHICH THEN I WAS QUOTED THE PARTS AND LABOR OF THE JOB. I CONTACTED FORD RELATIONS STATING THIS STILL FALLS UNDER THE DESCRIPTION OF 15S16 HOWEVER THEY CANNOT REOPEN THE RECALL ONCE IT HAS BEEN CLOSED. THE RECALL 15S16 IS POINTLESS IF THE REPLACEMENT PART ISN'T GOING TO CORRECT THE PROBLEM. MY DOOR STILL DOESN'T LATCH AND MAY FLY OPEN AT NO WARNING.*DT CONTACT STATED DURING RUSH TRAFFIC PASSENGER FRONT DOOR FLEW OPEN.*JB
Structure, Oct 3, 2019
DRIVER DOOR LATCH, WHICH WAS REPLACED UNDER RECALL 15S16 IN FEB 2016 AT 57K MILES, FAILED TO LATCH IN OCT 2019 AT 108K MILES. DEALER VERIFIED THAT THE BROKEN LATCH THEY REMOVED WAS ONE OF THE UPGRADED PARTS. DOOR LATCH WORKED FINE THE NIGHT BEFORE BUT FAILED IN THE MORNING WHEN I WENT TO CLOSE MY DOOR AND THE DOOR BOUNCED OPEN AGAIN. CAR WAS NOT IN MOTION OR EVEN STARTED YET WHEN THE REPLACEMENT LATCH FAILED. CAR IS GARAGED, NO ADVERSE WEATHER THAT DAY OR THE PREVIOUS NIGHT. THE REPLACEMENT PART LASTED LESS TIME THAN THE ORIGINAL WORKING LATCH THAT WAS REPLACED AS A PREVENTATIVE MEASURE UNDER RECALL.*DT
Structure, Oct 2, 2019
VEHICLE WAS IN MOTION IN DRIVEWAY WHEN BACK PASSENGER DOOR SPRUNG OPEN AND WOULD NOT CLOSE BACK. APPROXIMATELY 2 WEEKS LATER WHILE DRIVING ON DIRT ROAD CLOSE TO HOME THE DRIVER DOOR SPRUNG OPEN AND AGAIN WOULD NOT SHUT (VEHICLE WAS IN MOTION). WHEN ATTEMPTING TO CLOSE THE DOOR THE LATCH THAT SECURES THE DOOR TO THE CAR WILL NOT LOCK INTO PLACE. BOTH DOORS HAVE EXHIBITED THE EXACT FAILURE.
Structure, Oct 1, 2019
ON 9/30/2019, AFTER LOADING MY 4 YEAR OLD INTO A BOOSTER SEAT ADJACENT THE DRIVER'S-SIDE REAR DOOR, I CLOSED THE DOOR AND, AS I PULLED OUT OF A PARKING SPACE THE DRIVER'S-SIDE REAR DOOR SLOWLY OPENED UP. I REACHED BACK TO CLOSE IT AGAIN AND IT JUST BOUNCED CLOSED AND THEN OPEN AGAIN. FINDING A PLACE TO PARK, I EXAMINED THE LATCH, WHICH WOULD NOT CATCH AT ALL WHEN THE DOOR WAS CLOSED. I HAD TO USE ROPES AND BUNGEE CORDS TO SECURE THE DOOR TO GET HOME AND MY 4 YEAR OLD HAD TO RIDE IN THE FRONT SEAT SINCE I COULDN'T RISK HIM BEING IN THE BACK WITH A DOOR THAT WASN'T SECURE. TODAY, 10/1/2019, I CONTACTED FORD LEGACY IN MCDONOUGH GA AND THEY INFORMED ME THAT WHILE THERE WAS A RECALL OUT FOR 2013 FUSION FOR LATCH FAILURES, MY VEHICLE WASN'T SUBJECT TO THE RECALL AND I WOULD HAVE TO PAY $250 FOR THE REPAIR, WHICH IS BEING PERFORMED NOW.*DT*JB
Structure, Sep 24, 2019
I TOOK MY CAR IN TO WATSON FORD IN JACKSON, MS IN 2017 TO BE RECALL SERVICED. THEY FIXED EVERYTHING..INCLUDING MY DOOR LATCHES. I HAD TO BRING IT BACK IN JUNE 18 BECAUSE THE FRONT PASSENGER DOOR SWING OPEN AND MY DAUGHTER WAS IN THE SEAT & COULD HAVE BEEN SERIOUSLY HURT. NOW, MY BACK DOOR PASSENGER DOOR LATCH HAS DONE THE VERY SAME THING. I HAVE ATTEMPTED TO TALK TO THE FORD COMPANY, TRYING TO GET THEM TO FIX THIS BEFORE SOMEONE IS HURT BUT THEY REFUSE. I WAS DRIVING BOTH TIMES & BOTH TIMES MY CHILD'S LIFE WAS ENDANGERED. THEY'VE BEEN RUDE & UNHELPFUL. I ONLY WANT TO BE ABLE TO DRIVE SAFELY WITHOUT MY CAR DOOR FLYING OPEN. THIS WILL BE THE 3RD PROBLEM CONCERNING THESE DOOR LATCHES. PLEASE HELP
Structure, Sep 18, 2019
RECALL OF DOOR LOCKS, FULLY REPLACED IN 2017. WAS AT WORK YESTERDAY AND THE DOOR LATCH FAILED JUST LIKE INITIAL INCIDENT. WENT TO CLOSE THE DOOR & IT BOUNCED BACK LIKE SOMETHING WAS STOPPING IT FROM CLOSING. AS PER FORD THEY AREN'T RESPONSIBLE.
Structure, Other or unspecified, Sep 17, 2019, crash
I WAS HIT FROM BEHIND WHILE STOPPED READY TO TURN IN TO MY DRIVE WAY PICKUP HIT ME ABOUT 40 MILE PER HR.PUSH ME ACROSS THE STREET INTO SOME MEDAL PIPES WHY DID THE AIR BAG DID NOT GO OFF?????I WAS ON A STATE HIGHWAY