2015 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,061 owner complaints filed for this model year. This is the 10th highest complaint count among 15 Fusion model years with reports.
Of the 2015 reports, 40 involved a crash and 6 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Seat belts, frontAug 12, 2019
Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S25. Note: This recall is an expansion of a recall 16V-875.
Campaign 19V590000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Representative owner complaints: electrical system
121 reports, newest first. Show all
Electrical system, Air bags, Jul 4, 2021
Randomly and without warning, the entire climate control system shuts off as well as the entire center console. The only message during this period is "temporarily lost communication with climate control". When all this shuts off, the drivers side controls for the windows becomes inoperative as well as the passenger side lock/unlock button. This renders a safety hazard because during times of heat and cold it becomes impossible to run the climate control or roll the windows down for any air movement. Also an extreme hazard is the passenger is unable to unlock the doors in even of an emergency. Occasionally when this happens, the air bag light will illuminate, causing unknown safety hazards in that aspect. I have contacted the dealership and was told it sounds like a potentially faulty computer module, or faulty wiring that could cost thousands to repair. The issue occurs 80% of the time the car is in operation and seems to happen more on hot days where it becomes critical to have air movement/AC.
Electrical system, Jun 26, 2021
Battery dies suddenly. No crank no start.
Suspension, Electrical system, Jun 25, 2021
I just bought a new Battery. And I keep getting no crank no start. Rear suspension keeps squeaking as if it's not lubricated.
Electrical system, Equipment, Jun 10, 2021
Dashboard shows "temporarily lost connection with climate system". When displayed, the air conditioning system (cold or heat) works. Other functions on dash board are also unavailable. Windows or door locks do not work. Considerable safety concern for all but especially a vehicle transporting young children and/or infants. Summer heats rise to unbearable to dangerous to deadly if not addressed. Ford apparently has no fix but the issue is well documented amongst Ford owners. Unsure why this isn't a recall option given the nature and number of concerns. any help at all would be appreciated. While I provide today's date that it occurred, i share the problem has been ongoing for several years. It is on and off with the only consistent indication being when it is hot outside.
Steering, Electrical system, Apr 6, 2021
FOR NO REASON AT ALL THE STEERING ASSIST FAULT NEEDS SERVICED CONTINUOUSLY COMES ON WHILE DRIVING OR SITTING STILL MAKING IT IMPOSSIBLE TO STEER. HAS NOTICED THIS IS A COMMON PROBLEM AMONG FORD VEHICLES MY CAR HAS LESS THAN 100000 MILES ON IT. THERE'S NO RHYME OR REASON WHEN IT HAPPENS OR ANY WARNING. COULD MAKE A CAR CRASH A VERY REAL POSSIBILITY.
Electrical system, Structure, Mar 26, 2021
TRUNK RANDOMLY OPENS ON ITS OWN. OPENS CONSTANTLY THROUGHOUT DAY EVEN WHEN DRIVING DOWN ROAD. THINGS HAVE BLOWN OUT OF TRUNK WHILE DRIVING AND HAVE CAUSED ME TO HAVE TO PULL OVER ON SIDE OF ROAD AND POTENTIALLY CAUSE ACCIDENTS.
Steering, Electrical system, Jan 14, 2021
MY VEHICLE'S BATTERY DRAINED OUT BECAUSE WE HADN'T BEEN DRIVING THE VEHICLE MUCH DUE TO COVID STAY-HOME ORDERS IN MICHIGAN AND STAYING AT HOME OVER THE HOLIDAYS. WE ROLLED IT OUT OF THE GARAGE AND JUMP STARTED IT IN THE DRIVEWAY, THEN LET IT RUN FOR AN HOUR TO RECHARGE THE BATTERY RATHER THAN DRIVING IT BECAUSE OUR POWER STEERING AND ADVANCE TRAC WERE SHOWING FAULT MESSAGES AND IT WAS VERY DIFFICULT TO STEER THE VEHICLE. THE MESSAGES DIDN'T GO AWAY AFTER WE TURNED IT OFF AND RESTARTED IT. WE EVEN LEFT IT OVERNIGHT AND TRIED THE NEXT MORNING. THE MESSAGES ARE AS FOLLOWS: LOW BATTERY FEATURES TEMPORARILY TURNED OFF STEERING ASSIST FAULT SERVICE REQUIRED SERVICE ADVANCE TRAC THERE ARE ALSO TWO WARNING LIGHTS SHOWING A CAR SKIDDING, ONE WITH THE TEXT "OFF" UNDER IT. I BELIEVE THESE ARE THE TRACTION CONTROL WARNING LIGHTS. LOOKING ON THE INTERNET, I SEE THERE HAVE BEEN RECALLS FOR STEERING PROBLEMS RELATED TO THE ELECTRIC POWER STEERING ASSIST SYSTEMS HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-RECALLS-DEFECTS/FORD-RECALLS-SEDANS-AND-SUVS-STEERING-PROBLEM/ HTTP://WWW.FORDPROBLEMS.COM/EPAS/ I CONTACTED FORD TO SEE IF THEY COULD PROVIDE SOME ADVICE OR ASSISTANCE. THERE DON'T SEEM TO BE ANY RECALLS ASSOCIATED WITH THIS ISSUE FOR MY VEHICLE'S VIN. THEY SUGGESTED I TRY TURNING IT OFF AND TURNING IT ON AGAIN (A "KEY CYCLE") TO SEE IF IT WOULD RESET, WHICH I HAVE DONE A FEW TIMES WITH NO SUCCESS. THEY THEN SUGGESTED TAKING IT TO THE DEALERSHIP TO HAVE IT CHECKED OUT. I DON'T FEEL SAFE DRIVING WITH THE STEERING WHEEL BEING SO DIFFICULT TO TURN, SO WILL NEED TO HAVE IT TOWED. I ALSO I FEAR I COULD BE EXPENSIVE TO GET THIS FIXED IF FORD DOES NOT RECOGNIZE THIS AS A SERVICE ISSUE. I THOUGHT I SHOULD DOCUMENT THIS IN CASE OTHER VEHICLE OWNERS HAVE EXPERIENCED SIMILAR PROBLEMS AND THIS IS IN FACT A SYSTEMATIC ISSUE, NOT AN ISOLATED CASE.
Electrical system, Dec 27, 2020
I TOOK MY CAR INTO THE FORD DEALER FOR SERVICE AS THE CAR'S BLUETOOTH WOULDN'T PAIR TO MY CELL PHONE. THE ISSUE BEGAN ABOUT TWO MONTHS AGO. THE DEALER DETERMINED THAT THE APIM MODULE NEEDS REPLACING. THE MODULE IS IMPORTANT FOR HANDS FREE COMMUNICATION WHILE DRIVING.
Electrical system, Dec 11, 2020
CAR WON'T CRANK. WARNING SIGN SAYS DIMMING LIGHTS.
Electrical system, Dec 11, 2020
WHILE DRIVING ON THE HIGHWAY, MY DASH INFORMED ME THAT MY POWER STEERING MODULE FAILED, AND I HAD TO PULL OVER BECAUSE THE POWER STEERING WAS NO LONGER WORKING. I TOOK IT TO A FORD DEALERSHIP WHO MISDIAGNOSED IT AS A BATTERY ISSUE. AFTER GETTING A NEW BATTERY THE SAME ISSUE HAPPENED AGAIN. I NOW HAVE TO REPLACE THE WHOLE POWER STEERING WHICH WILL COST ME 3K.
Steering, Electrical system, Dec 4, 2020
SUDDEN LOSS OF POWER STEERING WHILE DRIVING ON A CITY STREET AND MAKING A TURN THROUGH AN INTERSECTION. REPAIR REQUIRED IS COMPLETE REPLACEMENT OF THE ELECTRONIC STEERING ASSEMBLY GEAR.
Electrical system, Other or unspecified, Fuel/propulsion system, Nov 15, 2020
WHEN GETTING READY TO PARK THE CAR THE CAR SAYS IT'S IT NUETRAL BUT IT'S ACTUALLY I BELIEVE IN PARK. I TOOK MY FOOT OFF THE BREAK AND IT WAS MOVING BACKWARDS. I PUT THE PARKING BREAK ON THE CAR SO IT IS STATIONARY.
Electrical system, Jul 24, 2020
THE VEHICLE ELECTRICAL SYSTEM SHUTS DOWN AND THERE IS NO POWER AT ALL TO ANY SYSTEM. THIS HAS HAPPENED NUMEROUS TIMES. THE LAST TIME THE DEALER REPROGRAMMED THE COMPUTER AND THOUGHT THAT FIXED IT. BUT IT DIED AGAIN LAST WEEK.
Electrical system, Structure, Jul 21, 2020
TRUNK OPENED WHILE GOING DOWN A HIGHWAY. HAS OPENED ON ITS OWN MULTIPLE TIMES WHILE IN MOTION, TWICE WHILE STATIONARY.
Electrical system, Exterior lighting, Jun 26, 2020
I HAVE MADE SEVERAL COMPLAINTS ABOUT MY 2015 FORD FUSION. THE AIR CONDITIONER WILL RANDOMLY SHUT OFF, AND WHEN THIS HAPPENS, I ALSO CANNOT USE ANY OF MY 4 WINDOWS, THE RADIO, LOCK THE CAR FROM THE INSIDE, AND NOW MY OUTSIDE LIGHTS WONT ALWAYS TURN ON. FOR WHATEVER REASON, THIS HAPPENS MORE IN THE SUMMER MONTHS. I HAVE TWO TODDLERS AND WE TRAVEL LONG DISTANCE FAIRLY REGULARLY. WHAT HAPPENS IF ITS A HOT SUMMER DAY, THE AC SHUTS OFF AND I CANT ROLL DOWN MY WINDOWS, ESPECIALLY WHEN I HAVE MY CHILDREN? 6/19/2020 I HAD A DOCTORS APPOINTMENT ONE HOUR AWAY AND THIS HAPPENED TO ME; LUCKILY I DID NOT HAVE MY CHILDREN WITH. I OFTEN WORK EVENINGS AND NIGHTS, HALF AN HOUR AWAY FROM HOME. I CAN'T DRIVE WITH NO HEADLIGHTS. THERE IS 0 PATTERN IN THESE ISSUES SO I CANNOT PINPOINT WHAT EXACTLY TRIGGERS THIS. PULLING OVER AND COMPLETELY SHUTTING OFF THE CAR, TAKING THE KEYS OUT OF THE IGNITION, AND WAITING FOR ALL ELECTRICITY TO SHUT OFF BEFORE RESTARTING THE CAR DOES NOT MAKE A DIFFERENCE. I HAD TO BRING MY CAR IN 3 TIMES FOR THIS, EACH TIME BEING TOLD "NOTHING FOUND THAT WAS WRONG WITH THE CAR" UNTIL I CALLED THE FORD COMPANY, MADE A COMPLAINT, AND RECEIVED A CASE NUMBER, AND AM NOW BEING TOLD THE INTERNAL COMPUTER SYSTEM IS "SHOT". THE MORE I RESEARCHED ONLINE ABOUT THESE ISSUES, THE MORE I SEE OTHER'S MAKING SAME/SIMILAR COMPLAINTS FOR THE SAME VEHICLE. *TR
Electrical system, Other or unspecified, Jun 24, 2020
I LEASED A USED VEHICLE ON 6/5 AND WAS KEPT THERE TILL AUTOPLAZA'S CLOSING TIME AT 7 SO WHEN I FINALLY LEFT THE CAR LOT I REALIZED WHILE DRIVING ON THE HIGHWAY THAT THERE WAS NO HORN. I CALLED WHEN THEY REOPENED ON 6/6 TO SCHEDULE IT TO BE FIXED WHICH THEY AGREED TO HAVE IT READY BY 6/8, UNFORTUNATELY WHILE DRIVING ON THE HIGHWAY THAT SAME AFTERNOON ON 6/6 THE CARS ENGINE DIED AND I MANAGED TO COAST THE CAR OFF THE HIGHWAY INTO A RANDOM PARKING LOT. I IMMEDIATELY CALLED THE SALES MAN AND I QUOTE HE SAID 'IT'S MORE THAN LIKELY THE ALTERNATOR AND THAT HE WAS ALREADY TRACKING ME ON GPS' SO I WAS TOLD TO LOCK THE KEYS IN THE CAR AND IT WOULD BE TOWED BACK TO THE DEALERSHIP TO BE READY BY 6/8. FAST FORWARD TO THE AFTERNOON OF 6/8, I CALL THE DEALERSHIP A HOUR BEFORE GETTING OFF WORK AT 3:30PM TO VERIFY IT WOULD BE READY BY 5 AND TO MY SURPRISE I WAS TOLD THEY WERE UNSURE IF THEY HAD THE CAR TO BEGIN WITH AND WAS PUT ON HOLD TILL THE PHONE CALL DROPPED FROM THEIR END. I CALLED BACK AGAIN AND WAS MET WITH A VOICEMAIL SO I LEFT IT ALONE AND TRIED TO GET INFORMATION AGAIN ON 6/10. THIS TIME THE SALES MAN SAID IT WASN'T HIS PROBLEM AND TO CALL THE OFFICE FOR SERVICE BUT AFTER BEING FORWARDED TO VOICEMAIL MULTIPLE TIMES I DEMANDED TO SPEAK WITH A MANAGER. I TELL THE MANAGER I'M AWARE IT'S ILLEGAL TO SELL A CAR WITHOUT A HORN AND THAT I'VE BEEN DUPED SO I WANT MY MONEY BACK AND HIS ANSWER WAS NO THAT HE ALREADY RECEIVED MONEY FROM A BANK ON MY BEHALF. I TOLD HIM HE HAD TILL THE END OF 6/10 TO GIVE ME A ANSWER ON WHEN IT WOULD BE READY OR I WOULD GET A LAWYER SO HIS ANSWER WAS NO MATTER WHAT HE WOULD CALL ME BY 5PM THAT DAY WITH A STATUS UPDATE BUT HE NEVER CALLED. SINCE THEN I'VE BEEN UNABLE TO GET ANY STRAIGHT ANSWER OR EVEN A MANAGER ON THE PHONE AND IT'S BEEN ALMOST 3 WEEKS. I HAVE A PAYMENT DUE FROM THEM FOR $250 EVERY 2 WEEKS WHICH IS DUE TOMORROW BUT I BLOCKED THE PAYMENTS. *TR
Electrical system, Apr 16, 2020
THE SYNC INTOUCH SYSTEM IN MY 2015 FORD FUSION IS NOT WORKING PROPERLY. FOR EXAMPLE, WHEN I GO TO MY CLIMATE SETTING IT STATES TEMPORARY LOST COMMUNICATION WITH THE CLIMATE SYSTEM. I'M NOT ABLE TO TURN MY VOLUME ON OR OFF/UP OR DOWN, OR CHANGE THE RADIO STATION. I'M ALSO NOT ABLE TO ROLL DOWN MY PASSENGER SIDE WINDOW. THE ISSUE HAPPENS WHETHER I'M STATIONARY OR DRIVING. *TR
Electrical system, Apr 5, 2020
THE DOOR LATCH OF THE REAR LEFT DOOR WON'T LATCH. I AM UNABLE TO CLOSE THE DOOR (DOOR STAYS OPEN, UNLOCKED). I TRIED NUMEROUS TIMES TO SHUT THE DOOR CLOSED UNSUCCESSFULLY. THE CAR WAS STATIONARY THIS MORNING WHEN I WENT AND OPENED THE DOOR, BUT WHEN I TRIED TO CLOSE I NOTICE THE DOOR STAYS LOOSE OPEN.
Electrical system, Engine, Fuel/propulsion system, Mar 30, 2020
HAS PROBLEMS STARTING AFTER PUTTING GAS IN THE TANK. CHECK ENGINE LIGHT ON, MECHANIC SAYS IT'S A PURGE VALVE. KNOW ALOT OF OTHER FUSION OWNERS WITH SAME PROBLEM. SEEMS TO BE HAPPENING AROUND 40,000 MILES. HAVE TO SIT AT GAS STATION ABOUT 10 TO 15 MIN SOMETIMES. OTHERS TIMES JUST STARTS ROUGH.
Electrical system, Feb 12, 2020
THE ENTIRE CENTER CONSOLE INSTRUMENT PANEL STOPS WORKING. THE RADIO WILL NOT WORK AND THE CLIMATE CONTROL AND REAR DEFROSTER WILL NOT WORK. I AM UNABLE TO DEFROST THE WINDOWS OR KEEP THE ENTIRE CABIN OF THE CAR WARM. IT FIRST HAPPENED THIS MORNING WHEN I WAS HEADED TO WORK. I DROVE THE CAR FOR APPROXIMATELY ONE MILE, AND EVERYTHING STOPPED WORKING. I PULLED OVER AND SHUT THE CAR DOWN AND RESTARTED IT, EVERYTHING WORKED FOR APPROXIMATELY A MINUTE BEFORE SHUTTING DOWN AGAIN.
Electrical system, Feb 9, 2020, fire
THE CONNECTOR TO THE FRONT HEATED AND COOLED SEAT MODULE NEARLY CAUGHT FIRE, WITHOUT ANY INTERVENTION OR ALTERATION.
Electrical system, Jan 2, 2020
MILEAGE OF CAR IS 53,100. WIFE (DRIVER) REPORTED THAT WHILE DRIVING IN NORMAL TRAFFIC AT NIGHT, THE CAR LOST ALL ELECTRICAL POWER: LIGHTS, MOTOR FUNCTION, RADIO, ETC. SHE TURNED ON THE EMERGENCY FLASHERS AND CAME TO A STOP. SHE TURNED THE KEY TO RESTART AND CAR FUNCTIONED NORMALLY. I CHECKED THE CAR THE FOLLOWING DAY AND NO PROBLEMS DETECTED.
Electrical system, Dec 12, 2019, crash
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, SEVERAL WARNING INDICATORS ILLUMINATED. THE INTERIOR DOME LIGHT ILLUMINATED AND THE AIR CONDITIONER ACTIVATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO DAHL FORD DAVENPORT (1310 E KIMBERLY RD, DAVENPORT, IA 52807, (563) 391-2600) WHERE IT WAS DIAGNOSED THAT THE OCCUPANT RESTRAINT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT PREVIOUSLY THE VEHICLE HAD BEEN INCLUDED IN A FRONT END COLLISION HOWEVER, THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS CONCERNED THAT THE FAILURE TO DEPLOY MAY HAVE BEEN DUE TO AN ISSUE WITH THE ORC MODULE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Steering, Electrical system, Visibility/wiper, Oct 1, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED MULTIPLE ELECTRICAL AND COMPUTER MALFUNCTIONS, INCLUDING THE FRONT WINDSHIELD WIPERS RANDOMLY ACTIVATED AND BOUNCED UP AND DOWN. THE INSTRUMENT CLUSTER LIGHTS SHUT OFF AND THE GAUGES STOPPED WORKING. IN ADDITION, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE VEHICLE WOULD NOT IMMEDIATELY START. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.
Electrical system, Service brakes, Aug 24, 2019
FORD FUSION HYBRID, STATIONARY(PARKED ON A SLIGHTLY RAISED DRIVE WAY) FOR 2 WEEKS I WAS ON VACATION. THE CAR WAS PARKED WITH THE GEAR SHIFTER IN PARKING. NEIGHBOR TOLD ME BRAKE LIGHTS CAME ON ALL OF A SUDDEN. STAYED ON FOR 3 DAYS, AND WENT OUT. CAR NEEDED JUMP START. CAR IS AT FORD DEALERSHIP IN SARASOTA FL. I WAS TOLD THE SWITCH ON THE BACK OF THE BRAKE PEDAL IS BROKEN. CAR NEEDS BRAKE PEDAL ASSEMBLY REPLACED.THIS RARE PART IS ON NATIONAL BACK ORDER. MY CAR HAS 64000 MILES ON IT.CAR HAS BEEN GROUNDED FOR 3 WEEKS ALREADY. CAR HAS BEEN GROUNDED FOR 3 WEEKS ALREADY. COULD THIS BE A SAFETY RISK?