2015 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,061 owner complaints filed for this model year. This is the 10th highest complaint count among 15 Fusion model years with reports.
Of the 2015 reports, 40 involved a crash and 6 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Seat belts, frontAug 12, 2019
Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S25. Note: This recall is an expansion of a recall 16V-875.
Campaign 19V590000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Representative owner complaints: power train
155 reports, newest first. Show all
Power train, Nov 20, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE FAILURE OCCURRED AT DIFFERENT SPEED INTERVALS. THE CONTACT HEARD AN ABNORMAL NOISE AND A SLIPPAGE IN THE TRANSMISSION DURING THE FAILURE. THE VEHICLE WAS TOWED TO BOB BELL FORD (LOCATED AT 1230 BEL AIR RD, BEL AIR, MD 21014, (410) 879-2544) WHERE IT WAS DIAGNOSED THAT THE SOLENOID BODY NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE TOWED TO PLAZA FORD (LOCATED AT 1701 BEL AIR RD, BEL AIR, MD 21014, (410) 838-3100) TO BE REPAIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,033.
Suspension, Power train, Wheels, Nov 2, 2018
THE CAR JERKS DURING SHIFTING ON CITY STREETS, ALL TIMES OF DAY, ALL ROAD CONDITIONS.
Power train, Oct 31, 2018
WHEN I PARK OR DRIVE MY TRANSMISSION JUMP I BE TO THE FOR DEALER BUT THEY DONT HAVE GUY TO CHECK IT
Power train, Oct 30, 2018
SHIFTER BUSHING CABLE - THIS PART BROKE OFF FROM MY VEHICLE BACK IN JULY. THE BUSHING CONNECTS SHIFTER ARM TO TRANSMISSION. WITHOUT THIS PIECE, MY VEHICLE NEEDS ASSISTANCE TO COMPLETE EVERY SINGLE SHIFT. WHEN ATTEMPTING TO MOVE FROM PARK TO DRIVE, I HAVE TO GET OUT OF MY VEHICLE, OPEN THE HOOD, PLACE THE SHIFTER DOWN ON THE TRANSMISSION ARM, THEN SHIFT THE CART. TO GO FROM DRIVE TO PARK, I HAVE TO ENGAGE THE PARKING BREAK, GET OUT OF THE CAR, POP THE HOOD, REATTACH THE SHIFTER ARM, THEN SHIFT THE CAR. THIS ISSUE HAS BEEN ONGOING SINCE JULY 2018 WITH NO NOTICE FROM FORD ON WHEN THE REPLACEMENT PART WILL BE AVAILABLE. THIS SPECIFIC PART IS NOT SOLD ON THE AFTERMARKET EITHER, MEANING THAT I DO NOT HAVE ANY WAY TO FIX MY CAR AND THUS HAVE TO DEAL WITH THE ISSUE EVERY SINGLE TIME I DRIVE THE CAR. I'M VERY CONCERNED THAT ALL OF THIS SHIFTING AND OPENING AND CLOSING OF MY HOOD IS CAUSING LONG-TERM DAMAGE TO THE CAR (THAT FORD WOULD MOST LIKELY NOT FIX). I HAVE CALLED FORD OVER 8 TIMES TO COMPLAIN AND HAVE RECEIVED NO ETA ON PARTS, NO OTHER WAY TO FIX THE ISSUE, NOR ANY COMPENSATION/HELP TOWARDS ME BEING ABLE TO USE MY CAR. RECALL WAS ISSUED ON JULY 20TH, 2018; OVER 3 MONTHS LATER, NO REPLACEMENT PART HAS BEEN PROVIDED.
Power train, Vehicle speed control, Engine, Oct 29, 2018
WHEN IN DRIVE THE CAR JERKS VERY HARD WHENEVER IT SWITCHES GEARS ALSO THE CAR WOULD STALL AFTER PUTTING IT INTO DRIVE SOMETIMES IT WILL NOT MOVE FORCING ME TO TURN THE IGNITION OFF AND BACK ON TO TRY IT AGAIN.
Power train, Oct 9, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JIM ROBINSON FORD LINCOLN, 95 ROBINSON DR, TRIADELPHIA, WV 26059, (888)-484-5815) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DICONNECT.
Power train, Sep 30, 2018
SAFETY RECALL 18S20 / 18V471 2015 FORD FUSION W/ 60,000 MILES. AS I BEGAN ARRIVED HOME AND PLANNED TO BACK INTO MY DRIVEWAY I PLACED THE VEHICLE INTO REVERSE, HOWEVER, THE CAR WOULDN'T REVERSE AND SEEMS TO BE STUCK IN GEAR. IT APPEARS THAT THE VEHICLE IS IN PARK BUT THE CAR ISN'T ACTUALLY IN PARK & I MUST HAVE THE EMERGENCY BRAKE ON TO KEEP THE VEHICLE FROM ROLLING. NOW THE CAR WILL NOT START BECAUSE IT APPARENTLY IS STUCK IN GEAR ALTHOUGH AS PREVIOUSLY STATED, IT SHOWS TO BE IN PARK. ALSO, THE SHIFTER WILL NOT MOVE AT ALL NOW. FRUSTRATING TO SAY THE LEAST. WORST PART IS THE DEALERSHIP SAYS THEY DO NOT HAVE THE NECESSARY PARTS TO MAKE THE REPAIR BUT HAVE NO EXACT TIMEFRAME FOR WHEN THEY MAY BE ABLE TO PROVIDE A SOLUTION...WHAT ARE WE SUPPOSED TO DO???
Power train, Sep 28, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN) IN AUGUST OF 2018. PRIOR TO THE NOTICE, THE CONTACT TOOK THE VEHICLE TO SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, CAMP SPRINGS, MD 20746, (301) 298-0793) TO HAVE THE BUSHING FOR THE TRANSMISSION CABLE REPAIRED AT HER EXPENSE. WHEN THE CONTACT RECEIVED THE RECALL NOTICE, SHE TOOK THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT CERTAIN PARTS OF THE TRANSMISSION BUSHING AND CABLE WERE NOT COVERED UNDER THE RECALL. THE DEALER WANTED TO CHARGE THE CONTACT AGAIN FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 53,545.
Power train, Sep 27, 2018, crash
TL* THE CONTACT OWNS A 2015 FORD FUSION. AFTER THE CONTACT PARKED THE VEHICLE AND EXITED, IT ROLLED BACKWARDS AND CRASHED INTO A FIRE HYDRANT. THE CONTACT STATED THAT THE IGNITION KEY WAS REMOVED FROM THE IGNITION SWITCH PRIOR TO EXITING THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 33,000.
Power train, Sep 26, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE PARKING THE VEHICLE, THE CONTACT SHIFTED INTO PARK, BUT THE VEHICLE ROLLED. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY APPLYING THE EMERGENCY BRAKE. THE CONTACT RECEIVED A NOTICE REGARDING NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS TOWED TO CHAMPION FORD VOLVO (2502 W 26TH ST, ERIE, PA 16506, (814) 878-2500) WHO INITIALLY LOST THE VEHICLE AND THEN STATED THAT THEY COULD NOT SERVICE THE VEHICLE FOR A WEEK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 100,005.
Power train, Service brakes, Sep 4, 2018
TAKATA RECALL BRAKES WENT OUT IN CAR AND FORD DEALER SHIP HAD CAR 1 WEEK BEFORE FIXING ISSUE. GOT CAR BACK AND THE NEXT DAY THE TRANSMISSION SHIFTER WENT OUT. CAR LOOKS TO BE IN PARK, BUT IT WILL NOT START AND CONTINUES TO ROLL BACK. CAR IS ACTUALLY IN RESERVE- DEALERSHIP SAYS IT CAN BE AT LEAST 1.5 WEEKS BEFORE IT CAN BE FIXED.
Power train, Aug 30, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN FORD (555 CYPRESS AVENUE, REDDING, CALIFORNIA 96001, (530) 241-4321) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS INOPERABLE AND WAS TOWED TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Aug 29, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. ONCE THE VEHICLE WAS PLACED IN PARK, IT BEGAN TO ROLL AWAY. WHEN THE CONTACT STARTED THE VEHICLE, THE GEAR SHIFT WAS IN NEUTRAL. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,700.
Power train, Aug 25, 2018
FORD SENT OUT A PRE RECALL LETTER A MONTH AGO BUT THEY DON'T HAVE A FIX FOR IT. YESTERDAY AFTER I STARTED MY CAR I WENT TO TAKE MY CAR OUT OF PARK, THE GEAR SHIFT MOVES BUT THE CAR DOESN'T ACTUALLY GO TO ANOTHER GEAR. THE TRANS SHIFTER CABLE BUSHING NEEDS REPLACING. FORD DOESN'T HAVE A FIX FOR IT AND THEY ARE NOT TRYING TO RESOLVE THE ISSUE. I LITERALLY HAVE TO GO WITHOUT A CAR UNTIL THE GET S PART WHICH I HEARD WAS THE MIDDLE OF NEXT YEAR.
Power train, Aug 23, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN) AND CALLED TODD JUDY FORD OF CHARLESTON (304-344-1601, 1900 PATRICK ST PLAZA, CHARLESTON, WV 25387) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Aug 21, 2018
ON AUGUST 20TH, 2018 I PREPARED TO PARK MY FORD FUSION SE. I PULLED FORWARD ALIGNING THE CAR WITH THE PARKING SPACE. I PLACED THE AUTOMATIC TRANSMISSION GEAR SHIFT STICK IN REVERSE. I PRESSED ON THE GAS PEDAL. INSTEAD OF THE CAR GOING BACKWARDS IN REVERSE THE CAR MOVED FORWARD AS IN DRIVE. FORTUNATELY THERE WERE NO PEOPLE OR PROPERTY IN FRONT ME. HAD THERE BEEN A PERSON IN FRONT OF ME, MY VEHICLE WOULD HAVE RUN OVER THEM POSSIBLY CAUSING SEVERE INJURY OR DEATH. THE CAR COULD NOT BE DRIVEN AND WAS TOWED TO A FORD DEALERSHIP WHERE A MECHANIC STATED THE PROBLEM WAS WITH THE BUSHING IN THE TRANSMISSION CABLE THAT HAD TO LEAD TO SIGNIFICANT ENOUGH WEAR TO CAUSE THE TRANSMISSION SHIFTER CABLE TO BREAK. FORD PRESENTS THIS AS A BENIGN PROBLEM THAT COULD CAUSE THE CAR TO FAIL TO SHIFT INTO PARK. MY EXPERIENCE WAS THE CAR NOT ONLY FAILED TO SHIFT INTO PARK WHEN I TRIED. MY EXPERIENCE WAS THE CAR WENT IN THE OPPOSITE DIRECTION FROM THE GEAR I SHIFTED IT INTO. AS STATED THIS HAS THE POTENTIAL TO CAUSE DEATH, SEVERE INJURY AND PROPERTY DAMAGE. I CONTACTED FORD THIS MORNING. THERE WAS RESPONSE WAS "WE ARE SORRY." THERE IS NO ACKNOWLEDGEMENT ABOUT THE SERIOUS SAFETY ISSUE INVOLVED. THIS ISSUE IS THE SUBJECT OF A FORD RECALL: 18S20 / NHTSA 18V471. MY FORD DEALER ACKNOWLEDGED THERE WAS A RECALL THAT WAS GOING TO HAPPEN BACK IN JULY BUT HE DID NOT SPECIFY WHAT THE RECALL ISSUE WAS ABOUT. FORD IS DRAGGING ITS FEET ON THIS RECALL. FORD IS DELAYING SOLVING THIS PROBLEM. MY CAR CAN NOT BE DRIVEN. FORD IS STATING I MUST $841.00 IN EXPENSES TO REPAIR THIS RECALL AND I WILL THEN BE REIMBURSED. WHEN CONTACTED BY THE DEALER, MOSSY FORD IN SAN DIEGO, CA ON MY BEHALF, FORD MOTOR COMPANY REFUSED TO PAY FOR THE RECALL AND SAID I, THE CUSTOMER WOULD HAVE TO PAY FOR IT. WHAT IF THIS HAD HAPPENED WHILE I WAS TRAVELLING 65MPH DOWN I5 IN SAN DIEGO?
Power train, Aug 21, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHEN THE VEHICLE WAS PLACED IN PARK, THE "TRANSMISSION NOT IN PARK" INDICATOR ILLUMINATED AND THE SHIFTER LOCKED. THE VEHICLE WAS TOWED TO VAN BORTEL FORD, INC. (71 MARSH RD, EAST ROCHESTER, NY 14445, 585-586-4415) WHERE THE CONTACT WAS INFORMED OF AN UNKNOWN PENDING RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT NEEDED TO PAY FOR THE REPAIRS AND BE REIMBURSED IF THE RECALL BECAME FINALIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000. THE VIN WAS NOT PROVIDED.
Power train, Aug 21, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE WAS SHIFTED INTO NEUTRAL AND BECAME JAMMED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO MURPHY FORD (3310 TOWNSHIP LINE RD, CHESTER, PA) WHERE IT WAS CONFIRMED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER REFUSED TO COMPLETE THE RECALL REPAIR FOR FREE, STATING THAT THE RECALL WAS A PRELIMINARY NOTICE. THE VEHICLE WAS NOT REPAIRED DUE TO THE CONTACT NOT HAVING THE FUNDS. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO PAY FOR THE REPAIR AND BE REIMBURSED WHEN THE PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,430.
Power train, Aug 20, 2018, crash
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE ROLLED BACKWARDS AND CRASHED INTO THE VEHICLE IN THE REAR. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIFTER CABLE WAS DETACHED. THE MECHANIC RE-ATTACHED THE SHIFTER CABLE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,588.
Power train, Aug 20, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS IDLING, THE CONTACT SHIFTED INTO PARK AND THE VEHICLE ROLLED AWAY INDEPENDENTLY. THE "TRANSMISSION NOT IN PARK" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AUTONATION FORD WOLFCHASE (7925 STAGE RD, MEMPHIS, TN) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE DEALER REFUSED TO PERFORM THE REPAIR FOR FREE OF CHARGE DUE TO THE RECALL NOTICE BEING A PRELIMINARY NOTICE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. PARTS DISTRIBUTION DISCONNECT.
Power train, Aug 16, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS PARKED AND ATTEMPTING TO TURN OFF THE ENGINE, THE VEHICLE ROLLED AWAY. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE EMERGENCY BRAKE WAS ENGAGED IN ORDER TO STOP THE VEHICLE, BUT THE GEAR SHIFTER FAILED TO ENGAGE IN PARK. THE VEHICLE WAS TOWED TO DON HINDS FORD INC. (12610 FORD DR., FISHERS, IN 46038, (317) 849-9000) WHERE THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT RECEIVED NOTIFICATION OF THE RECALL, BUT THE PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Aug 14, 2018
I PULLED IN TO A PARKING SPACE AND PLACED MY VEHICLE IN PARK, AS I WAS GETTING READY TO EXIT MY CAR THE CAR STARTED TO MOVE FORWARD, I CHECK TO MAKE SURE THE VEHICLE WAS IN PARK, THE SHIFTER WAS STUCK IN PARK, AND THE INSTRUMENT PANEL WAS IN DRIVE. I CHECKED TO ASSURE THE VEHICLE WAS OFF AND REMOVED THE KEY AND PUT THE PARKING BRAKE ON. I WAS PANICKED THAT MY CAR WAS STILL IN MOTION AND COULD HAVE IT HIT ANOTHER VEHICLE, OR A PERSON IN THE PARKING LOT OR MYSELF. WHEN THE TOW TRUCK DRIVER REMOVED THE PARKING BREAK THE CAR WAS STILL OUT OF GEAR AND THE OPEN DOOR KNOCKED HIM OFF BALANCE. THE FORD DEALER FOUND THAT THE BUSHING ON THE SHIFTER CABLE WAS MISSING, AND THE WHOLE SHIFTER CABLE AND BUSHING HAD TO BE REPLACED. I HAVE NO CONFIDENCE THAT THE PARTS PUT ON MY VEHICLE ARE GOING TO LAST. WHEN I ASKED ABOUT THE RECALL, I WAS TOLD THAT THE RECALL WAS NOT IN EFFECT YET, BECAUSE THE PARTS ARE UNAVAILABLE. I PAID FOR THIS OUT OF POCKET. I DID NOT RECEIVE A SAFETY NOTICE AS STATED IN THE NHTSA RECALL #18V-471 REPORT. I BELIEVE THAT FORD IS VERY NEGLIGENT IN NOTIFICATIONS TO THE OWNERS OF THERE VEHICLES. A LETTER TO OWNERS AS STATED IN THE ABOVE REPORT "DESCRIPTION OF REMEDY PROGRAM" IS A SIMPLE THING TO HAVE ISSUED SO PEOPLE ARE SAFE, BEFORE THE PARTS ARE AVAILABLE; I DID NOT RECEIVE A LETTER FROM FORD MOTOR CO. IF SOMETHING IS NOT DONE SOON SOMEONE IS GOING TO BE INJURED OR KILLED BY THIS ISSUE. I BELIEVE THAT THIS VEHICLE IS VERY UNSAFE TO DRIVE WITH THE STEERING WHEEL RECALL AND I ALSO HAD TO HAVE THE STEERING BOX REPLACED ALSO.
Power train, Aug 9, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHEN ATTEMPTING TO SHIFT THE GEAR SHIFTER INTO REVERSE, THE INSTRUMENT PANEL DISPLAYED PARK. THE VEHICLE WAS TOWED TO HARROLD FORD (1535 HOWE AVE, SACRAMENTO, CA 95825, (877) 514-2833) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,666. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Aug 7, 2018
TL* THE CONTACT OWNS A 2015 FORD FUSION. UPON PARKING AND EXITING THE VEHICLE, IT STARTED TO ROLL BACKWARDS UNTIL THE BRAKE PEDAL WAS DEPRESSED. AFTER THE FAILURE, THE VEHICLE FAILED TO ENGAGE INTO ANY GEAR. IN ORDER TO KEEP THE VEHICLE FROM MOVING, THE EMERGENCY BRAKE HAD TO BE ENGAGED. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V417000 (POWER TRAIN), BUT THE DEALER (MCLARTY DANIEL FORD, 2609 S WALTON BOULEVARD, BENTONVILLE, AR 72712) WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Jul 27, 2018
I INITIALLY CALLED ON 724/2018, INCIDENT# 1256726. I HAD AN ISSUE WHERE MY CAR WAS PLACED IN PARK, BUT CAR THOUGHT IT WAS STILL IN DRIVE. FOUND OUT THERE WAS AN OPEN RECALL FOR THIS ISSUE (MANUFACTURER RECALL#18S20). I ALSO REACHED OUT TO FORD MOTORS, WHO ADVISED TO WAIT UNTIL CAR DIAGNOSED AND SEE WHAT REALLY CAUSED THE ISSUE. PER THE AUTONATION FORD DEALERSHIP THAT WORKED ON MY CAR, IT WASN'T THE EXACT SAME CAUSE AS THE RECALL, BUT THE EFFECT WAS THE SAME THAT THE CAR NOT KNOW WHAT GEAR IT WAS ACTUALLY PLACED IN... GEAR SHIFT STOPPED WORKING, BRAKE LIGHTS STOPPED WORKING, THEN ENGINE WOULDN'T START, AS CAR ALREADY THOUGHT IT WAS IN DRIVE. FORD ADVISED IF ISSUE NOT CAUSED BY WHATS IN RECALL THAT I WOULD HAVE TO PAY. MY RESPONSE WAS "IF SOMETHING ELSE CAUSED THE EXACT SAME ISSUE, SOUNDS LIKE THE RECALL SHOULD BE ADJUSTED TO COVER MORE THAN JUST ONE CABLE. SEEMS LIKE FORD AGREED, BECAUSE THEY FIXED THE ISSUE FOR FREE. PAPERWORK SAYS ISSUE WAS "CABLE ASSEMBLY- SELECTOR LEVER. SHIFTER CABLE WAS REPLACED. I THEN CALLED FORD MOTOTRS THE NEXT DAY TO FOLLOW-UP ON MY PREVIOUS CALL... I WAS ADVISED THAT PART FOR THE RECALL WOULDN'T BE AVAILABLE UNTIL LATE SEPTEMBER, WHICH IS A VERY LONG TIME FOR AN UNSAFE CAR. MY ISSUE IS THIS IS MY 2ND RECALL, AND I'VE ONLY OWNED THE CAR FOR 3 MONTHS. I ADVISED FORD MOTORS I FELT THE CAR WAS UNSAFE. REP ASKED ME "WHAT DO YOU WANT"... I ADVISED I WOULD LIKE TO SEEK POSSIBLE TRADE-IN FOR A SAFER CAR, AND THIS CAR, NOR ANY CAR WITH 2 RECALLS SHOULD STILL BE ON ROAD. REP THEN GIVES ME THE PHONE NUMBER AND PHONE OPTION TO REACH THE "BUYBACK/TRADE-IN REQUEST PROGRAM" PHONE NUMBER WAS 800-392-3673, OPTION 1, OPTION 4, THEN OPTION 5. SHE ADVISED I NEEDED MY VIN, THEN IT WOULD ASK FOR MY MILEAGE. OPTION 1 WAS ENGLISH, 4 WAS FOR RECALLS, AND 5 WAS TO REPEAT THOSE OPTIONS AGAIN. I CALLED BACK 6 MORE TIMES, AND TRIED DIFFERENT OPTIONS UNSUCCESSFULLY.