2015 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,061 owner complaints filed for this model year. This is the 10th highest complaint count among 15 Fusion model years with reports.
Of the 2015 reports, 40 involved a crash and 6 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Seat belts, frontAug 12, 2019
Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S25. Note: This recall is an expansion of a recall 16V-875.
Campaign 19V590000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Representative owner complaints: steering
181 reports, newest first. Show all
Steering, Apr 22, 2024
I took my vehicle into dealer because the steering was not smooth. It appeared to be hanging up and at times difficult to maintain control of the vehicle. The problem was diagnosed by the dealer as being “internal” to the steering rack. The vehicle only has 26,000 miles on it. A search of recalls was completed on the vehicle and two recalls were completed for “corrosion” to the steering box. One recall in 2015 and one in 2018. These recalls were performed on vehicles operating in states such as my own (Northeast Ohio) where road salt could cause the corrosion. I suspect that the corrosion entered my steering rack and is affecting the steering of the vehicle. Since two recalls were done involving the steering mechanism, maybe the whole mechanism should be replaced, as how can we be certain that the corrosion was limited to just the outside of the mechanism.
Steering, Apr 8, 2024
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the electronic power steering failed to function properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rack and pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Steering, Feb 27, 2024
While attempting to pull out of a parking space, the electric power steering was not functioning properly and it was very difficult to turn the wheel. Warning lights were illuminated for "Hill Start Assist Not Available", "Service AdvanceTrac", and "Steering Assist Fault Service Required". The vehicle was undrivable and this could have been dangerous had this failed while driving. The vehicle was towed to a dealership, which replaced "faulty steering rack and rusted clamp" in addition to corresponding bolts. The car's mileage was 49,466. This appears to be the same problem as NHTSA complaints #11569485, #11569595, and others. Similarly, this failure seems related to NHTSA Campaign Number: 19V632000 (Steering), which applies to other 2015 Ford Fusions, but not this specific VIN for unclear reasons. Ford was notified of the failure but said the only recourse was to file a complaint with the NHTSA.
Steering, Feb 15, 2024
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the "Steering Loss Imminent," message was displayed. The contact became aware that electric power steering assist was inoperable after parking the vehicle. The traction control warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering gear. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.
Steering, Feb 9, 2024
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 40-45 MPH, the vehicle lost power steering functionality, and the steering wheel locked. The message “Steering Locked. Stop Safely” was displayed. The contact exited the highway, and the vehicle made an abnormally loud sound and decelerated independently. Additionally, the steering wheel shuddered significantly. The contact drove to a parking lot and parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering suspension and the steering column were locked. The dealer determined that the steering gear needed to be replaced. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 108,000.
Steering, Feb 2, 2024
The contact owns a 2015 Ford Fusion. The contact stated that while attempting to pull out of a parking space, she was unable to turn the steering wheel. The contact became aware that the electric power steering assist was not functioning properly. The Hill Start Assist and Service Advance Traction Control warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the steering gear motor. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.
Steering, Feb 2, 2024
The steering wheel locked while driving the vehicle and warning lights immediately came on advising "Hillstart Assist Not Available" and "Service AdvanceTrac" leaving the vehicle undrivable and in a dangerous position. The steering wheel then began making mechanical whirring sounds and jerking left and right on its own. There were no warning lights or signs prior to this issue happening while driving, the issue was confirmed by the two truck driver who rescued the vehicle as well as the mechanic who tried to fix the car. Mechanic advises this car has a recall for this issue for vehicle's year, make and model, and state, but Ford says it does not apply to the vehicle. Mechanic disagrees and believes this to be a gross safety issue.
Steering, Jan 31, 2024
My steering wheel locked up and was unable to move there was a recall 15V250000 that was allegedly completed by colonial ford in Danbury ct sometime in 08/2015. However the bolts have snapped and it is now at a dealership sunshine ford in Newburgh ny they stated the recall was never fixed and it is becoming an issue and could be a safety issue.
Steering, Jan 14, 2024
Power steering goes out while driving. Usually the colder it is the more frequent. 5 instances of power steering loss. Warning lights about steering loss on dash come on. 1 trip to dealer found nothing wrong. Will start working again hours or up to a day later.
Steering, Oct 20, 2023
The contact owns a 2015 Ford Fusion. The contact stated that after starting the vehicle, the ABS, air bag, and parking brake warning lights illuminated. The contact stated that the windshield wipers and indicators started working erratically. Additionally, the electronic power steering was not functioning properly. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 51,000.
Steering, Aug 16, 2023
a component of the power steering system has been damaged/become dislodged and my car no longer has power steering. The fix is very expensive, and there is an open recall for 2015 Ford Fusions, yet somehow mine is not covered.
Steering, Aug 15, 2023
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 40 MPH, the steering became firm, making it difficult to maneuver the vehicle. The contact drove over an elevated surface, and the Hill Ascend Assist and EVAP system warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the electric power steering assist had failed, and the electric power steering assist needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 95,000. The VIN was not available.
Steering, Electrical system, Aug 1, 2023
The contact owns a 2015 Ford Fusion. The contact stated that while driving the 10 MPH, the contact attempted to make a left turn, but the vehicle failed to respond. The ADAS system and the Service Advancetrac warning lights were illuminated. The vehicle was steered to the side of the road. The vehicle was taken to an independent mechanic where it was diagnosed that the racking and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,000.
Steering, Jun 16, 2023
My 2015 Ford Fusion, which has under 76,000 miles, started making a noise and took more effort than usual to take a turn- and once turned (both sides), took a lot of effort to get back into neutral position. I brought the car to Jack Madden Ford in Norwood, MA, where they ran diagnostics on it- the steering column needs to be replaced. My concern is that there was a recall placed on some 2015 Ford Fusions (Ford recall #15S14) which dealt with steering gear attachment bolts. This was not a recall under my VIN, but I'm suspecting that it should have been- especially since this car has low mileage for a 2015 vehicle and is only driven locally. That recall specifically mentioned in states with inclement weather where salt is used on the roads which could wear down the bolts (MA is one of these states). I have brought my car to the Ford dealership for every oil change/recall/repair needed- I can't think of any reason this should have happened, other than a defect in the vehicle.
Steering, Power train, Jun 14, 2023
My 2015 Ford Fusion has only 75,000 miles on it. Last week, I noticed that my car was making a noise when turning the steering wheel. It started taking more effort to take turns, and my steering wheel did not make a smooth transition back after taking a turn. I brought my car to the Ford dealership, and they ran diagnostics- my car needs the steering column replaced.
Steering, May 1, 2023
Driving on free way and steering wheel stock and can't turn nether way
Steering, Apr 27, 2023
The steering mount bolts (as related to recall 19S26) have corroded & broken off. This has been confirmed by the local Ford dealership. This has caused a very loud noise when turning the steering wheel, as well as the steering slipping/becoming stiffer. This can lead to no control over steering at all in the vehicle. I brought the vehicle into the local ford dealership immediately, & there was some confusion over what recalls were covered. I got it back & the issue had not been fixed, & that is when we realized the recall does not cover the state where I live. Ford has stated this recall does not cover the state I am in (SD) but does cover the vehicle in the neighboring state of MN (of which I live 20 miles from the border). My dealership has tried to speak with ford to petition them to cover this recall, & they are refusing. In addition to that, this vehicle has been in MN every other month or so, has had most service done to the vehicle in MN as well.
Steering, Electrical system, Apr 20, 2023
The Power Steering Assist Fault went out on the car and this is a common problem with ford fusion. The worse’s connected to the transmission became loose. This has cost me money from the dealership.
Steering, Suspension, Wheels, Apr 20, 2023
I was driving on the freeway yesterday, about 70mph driving conditions were good, it was sunny and warm, and traffic was flowing regularly, and I felt as thought something gave way or loosened up because the car and steering ability were not in synch. I was then approaching a congested area and needed to slow down but the brakes did not brake as fast as they should of and I almost smashed right into the car in front of me. There felt like a disconnection between the brakes, the steering, and the entire car. I have keep my care well maintained and do not miss my regular maintenance appointments. I just had it smogged, with a change of oil and 80k inspection. The tires were checked and everything was ok. There were no indicator lights or alerts however, I do have a light that will not shut off and i was told subject to a recall. It's the front fog lights? or running lights? its the front lights not head lights but the ones the side. That light doesn't impact my driving ability. This is a very unsafe and frightening experience and I would like it investigated before someone really gets hurt.
Steering, Service brakes, Hydraulic, Apr 19, 2023
The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the steering wheel drifted to the left while depressing the brake pedal, and excessive force was needed to maneuver the steering wheel. The air bag warning light was intermittently illuminated. The vehicle was taken to a local dealer on numerous occasions, where the failure could not be duplicated. The vehicle was taken to an independent mechanic on four separate occasions, where it was diagnosed that a wheel alignment was needed; however, after the alignment was completed, the failure persisted. The vehicle was taken to another independent mechanic, where it was diagnosed that all tires needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to Kings Ford (9555 Kings Auto Mall Rd, Cincinnati, OH 45249), where it was diagnosed that another alignment was needed; however, the failure persisted after the repair. Additionally, the contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken back to the dealer and the mechanic related the failure to the recall; however, the dealer confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The contact was advised to apply the parking brake whenever parking the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 50,000.
Steering, Apr 3, 2023
The contact owns a 2015 Ford Fusion. The contact stated that after starting the vehicle, the steering wheel seized. The steering fault message was displayed. The vehicle was towed to an independent mechanic, who diagnosed that the steering gear motor had detached. The mechanic replaced the steering gear motor. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 115,000.
Steering, Mar 21, 2023
The contact owns a 2015 Ford Fusion. The contact stated while driving 70 MPH, the vehicle lost power steering functionality. The contact stated that he was able to veer to the side of the road although the steering wheel was extremely difficult to turn. The contact turned off and restarted the vehicle; however, the failure persisted. The traction control and the hill park assist warning lights were illuminated. The contact was able to drive to his destination. The contact stated that upon inspecting the vehicle, he noticed that one of the steering gear motor bolts was missing and another one was fractured. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V632000 (Steering) since the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 150,000.
Steering, Mar 20, 2023
The contact's daughter owns a 2015 Ford Fusion. The contact stated that upon her daughter starting the vehicle, an abnormal snapping sound was coming from the vehicle while turning. There was no warning light illuminated. The contact stated that her daughter used excessive force to steer the vehicle home. Due to the failure, the vehicle was towed to an independent mechanic who informed the contact of NHTSA Campaign Number: 19V632000 (Steering) which he linked to the failure. The manufacturer was notified of the failure and informed him that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 200,000.
Steering, Mar 17, 2023
The contact owns a 2015 Ford Fusion. The contact stated that the steering wheel became difficult to turn with the power steering assist warning light and electrical steering failure warning light being illuminated. The following day the steering wheel had completely seized. The contact found notification of NHTSA Campaign Number: 15V250000 (Steering) and believed that the failure was related to the recall. The dealer was contacted and confirmed that the VIN was not included in the recall. The dealer stated that the steering gear motor bolts needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Steering, Mar 16, 2023
The contact owns a 2015 Ford Fusion. The contact stated while driving 60 MPH, the steering wheel became firm with the power steering warning light illuminated. The vehicle was towed to a dealer and the dealer stated that the power steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 175,000. The contact stated that the vehicle was repaired. They believe that this failure is similar to other Ford vehicles that were covered under recall #19V63000 regarding the steering gear.