2015 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,061 owner complaints filed for this model year. This is the 10th highest complaint count among 15 Fusion model years with reports.
Of the 2015 reports, 40 involved a crash and 6 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Seat belts, frontAug 12, 2019
Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S25. Note: This recall is an expansion of a recall 16V-875.
Campaign 19V590000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Representative owner complaints: steering
181 reports, newest first. Show all
Steering, Suspension, Mar 5, 2021
WHEN STEERING THE CAR IN A TURN, SUCH AS ON AND OFF RAMPS, THE STEERING WHEEL WILL JERK IN THE DIRECTION OF STEERING AND THE (TCS) TRACTION CONTROL SYSTEM LIGHT COMES ON. THIS BEGAN HAPPENING AFTER TAKING THE CAR TO THE DEALERSHIP TO HAVE A RECALLED STEERING BOLT REPLACED. I HAVE TAKEN THE CAR TO THREE FORD DEALERSHIPS, AND NONE OF THEM CAN FIND ANYTHING WRONG. I TOOK THE CAR TO THE FORD DEALERSHIP RECENTLY ON 2-26-2121 AND WAS TOLD THAT THE STEERING BALL JOINT NEEDED TO BE REPLACED FOR $610.00 WHICH I FOUND ABSURD.
Steering, Feb 27, 2021
SUDDEN LOSS OF POWER STEERING. POWER STEERING ASSIST FAULT MESSAGE ON DASHBOARD SCREEN
Steering, Feb 23, 2021
POWER STEERING MAKES LOUD THUNKING SOUNDS WHENEVER I TURN RIGHT OR LEFT, WHETHER CAR IS MOVING OR STOPPED. IT'S COMING FROM THE STEERING RACK MECHANISM ITSELF.
Steering, Air bags, Forward collision avoidance, Feb 16, 2021
WHILE IAM DRIVING SOME TIME AIR BAGS IMAGE LIGHT UP ON THE SPEEDOMETER, COLLISION WARNING WILL ALSO LIGHT UP AND STEERING GETTING TIGHTER .THIS IS HAPPENING WHILE IAM DRIVING ON THE STREETS AND SOME TIME ITS HAPPENING ON FREEWAY TOO
Steering, Feb 16, 2021
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 5 MPH, THE STEERING ASSIST FAULT, SERVICE REQUIRED AND SERVICE ADVANCE TRAC WARNING LIGHTS FLASHED ON THE INSTRUMENT PANEL AS THE VEHICLE SIMULTANEOUSLY LOSS POWER STEERING FUNCTIONALITY. THE CONTACT'S WIFE RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING) WHICH HE LINKED TO THE FAILURE. NIELSEN FORD (375 NJ-23, WANTAGE, NJ 07461) WAS CONTACTED ABOUT THE FAILURE AND THE CONTACT WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000.
Steering, Jan 19, 2021
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE LOSS POWER STEERING WHILE PULLING OUT OF THE DRIVEWAY AND BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE STEERING GEAR MOTOR DETACHED FROM THE GEAR HOUSING. THE CONTACT WAS INFORMED THAT THE ELECTRIC POWER STEERING ASSIST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC INFORMED OF NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Steering, Electrical system, Jan 14, 2021
MY VEHICLE'S BATTERY DRAINED OUT BECAUSE WE HADN'T BEEN DRIVING THE VEHICLE MUCH DUE TO COVID STAY-HOME ORDERS IN MICHIGAN AND STAYING AT HOME OVER THE HOLIDAYS. WE ROLLED IT OUT OF THE GARAGE AND JUMP STARTED IT IN THE DRIVEWAY, THEN LET IT RUN FOR AN HOUR TO RECHARGE THE BATTERY RATHER THAN DRIVING IT BECAUSE OUR POWER STEERING AND ADVANCE TRAC WERE SHOWING FAULT MESSAGES AND IT WAS VERY DIFFICULT TO STEER THE VEHICLE. THE MESSAGES DIDN'T GO AWAY AFTER WE TURNED IT OFF AND RESTARTED IT. WE EVEN LEFT IT OVERNIGHT AND TRIED THE NEXT MORNING. THE MESSAGES ARE AS FOLLOWS: LOW BATTERY FEATURES TEMPORARILY TURNED OFF STEERING ASSIST FAULT SERVICE REQUIRED SERVICE ADVANCE TRAC THERE ARE ALSO TWO WARNING LIGHTS SHOWING A CAR SKIDDING, ONE WITH THE TEXT "OFF" UNDER IT. I BELIEVE THESE ARE THE TRACTION CONTROL WARNING LIGHTS. LOOKING ON THE INTERNET, I SEE THERE HAVE BEEN RECALLS FOR STEERING PROBLEMS RELATED TO THE ELECTRIC POWER STEERING ASSIST SYSTEMS HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-RECALLS-DEFECTS/FORD-RECALLS-SEDANS-AND-SUVS-STEERING-PROBLEM/ HTTP://WWW.FORDPROBLEMS.COM/EPAS/ I CONTACTED FORD TO SEE IF THEY COULD PROVIDE SOME ADVICE OR ASSISTANCE. THERE DON'T SEEM TO BE ANY RECALLS ASSOCIATED WITH THIS ISSUE FOR MY VEHICLE'S VIN. THEY SUGGESTED I TRY TURNING IT OFF AND TURNING IT ON AGAIN (A "KEY CYCLE") TO SEE IF IT WOULD RESET, WHICH I HAVE DONE A FEW TIMES WITH NO SUCCESS. THEY THEN SUGGESTED TAKING IT TO THE DEALERSHIP TO HAVE IT CHECKED OUT. I DON'T FEEL SAFE DRIVING WITH THE STEERING WHEEL BEING SO DIFFICULT TO TURN, SO WILL NEED TO HAVE IT TOWED. I ALSO I FEAR I COULD BE EXPENSIVE TO GET THIS FIXED IF FORD DOES NOT RECOGNIZE THIS AS A SERVICE ISSUE. I THOUGHT I SHOULD DOCUMENT THIS IN CASE OTHER VEHICLE OWNERS HAVE EXPERIENCED SIMILAR PROBLEMS AND THIS IS IN FACT A SYSTEMATIC ISSUE, NOT AN ISOLATED CASE.
Steering, Jan 13, 2021
MY DAUGHTER WAS DRIVING ON HIGHWAY I-45 WHEN SHE ENCOUNTERED SOME SNOW. THE STEERING ASSIST LIGHT, THE TIRE PRESSURE LIGHT AND ADVANCE TRAC LIGHT CAME ON. POWER WAS LOST TO THE STEERING WHEEL MAKING IT EXTREMELY HARD FOR HERE TO STEER THE VEHICLE. THE FAULT MAYBE A WHEEL SENSOR OR SOME OTHER COMPONENT CAUSING THIS TO HAPPEN. I REALLY DON'T KNOW. LUCKILY NO ONE WAS INJURED AND NO POLICE WAS INVOLVE.
Steering, Jan 4, 2021
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING, THE POWER STEERING MALFUNCTIONED CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE DRIVING IN THE RAIN OR SNOW WITH THE TEMPERATURE BELOW 50 DEGREES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 14V704000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
Steering, Dec 28, 2020
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT UPON START OF THE VEHICLE, THE POWER STEERING FAILED TO OPERATE AS NEEDED WITH THE POWER STEERING ASSIST FAILURE WARNING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT INITIALLY TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DID NOT HAVE THE PROPER TOOLS TO DIAGNOSE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO MURRAY MOTORS LOCK HAVEN (910 BELLEFONTE AVE, LOCK HAVEN, PA 17745) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING) WHICH HE LINKED TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Steering, Electrical system, Dec 4, 2020
SUDDEN LOSS OF POWER STEERING WHILE DRIVING ON A CITY STREET AND MAKING A TURN THROUGH AN INTERSECTION. REPAIR REQUIRED IS COMPLETE REPLACEMENT OF THE ELECTRONIC STEERING ASSEMBLY GEAR.
Steering, Forward collision avoidance, Dec 2, 2020
WHILE DRIVING ON LOCAL ROAD LOSS OF POWER STEERING AND ABS SYSTEMS. SIMILAR TO RECENT RECALL OF OTHER FORD FUSIONS, BUT MY VIN IS NOT COVERED BY THE RECALL.
Steering, Power train, Fuel/propulsion system, Nov 13, 2020
THE RPMS REV AND SHIFTING HESITATES. WAS AT A STOP LIGHT, WENT TO DRIVE OFF FROM LIGHT AND IT STALLED IN INTERSECTION AS IT WAS STUCK IN GEAR AND FINALLY WENT INTO GEAR. IT SLOW, HARD SHIFTS AT USUAL TIMES. THE STALLING HAPPENS OUT OF THE BLUE. I DO NOT GO FAR BECAUSE I DON'T WANT TO HAVE AN ACCIDENT FROM IT STALLING IN GEAR! I'VE PUT SO MUCH MONEY ON TRANNY WORK, THIS IS RIDICULOUS TO NOT HAVE A SAFE VEHICLE AND HAVE TO WORRY ABOUT BEING STRANDED.
Steering, Oct 22, 2020
WHILE DRIVING MY CAR POWER STEERING WAS LOST WHILE TURNING. I ALMOST RAN INTO ANOTHER VEHICLE BUT WAS ABLE TO PULL MY STEERING WHEEL FAST ENOUGH EVEN THOUGH IT WAS VERY HARD TO TURN
Steering, Seat belts, Structure, Oct 2, 2020
FUSE CONTINUES TO POP. THE VEHICLE WAS DRIVEN TO A GROCERY STORE AND AFTER THE SHOPPING THE VEHICLE STARTED UP BRIEFLY THEN DIED. WE CHANGED THE FUSE AT THE PARKING LOT BUT IT POPPED THE FUSE AGAIN. WE ENDED UP HAVING IT TOWED. THE MECHANIC BELIEVES IT IS A FUEL PUMP ISSUE OR WIRING TO THE FUEL PUMP. WE ARE ON MILITARY ORDERS IN ITALY AND HAVE BEEN UNABLE TO REACH FORD TO AUTHORIZE REPAIR SINCE WE DO HAVE A VALID EXTENDED WARRANTY. ITALIAN FORD DEALERS WILL NOT WORK ON AMERICAN SPEC CARS. WE HAVE A CERTIFIED MECHANIC WHO HAS ACCESS TO FORD BUT NEEDS THE AUTHORIZATION CODE IN ORDER TO START REPAIRS AND RECALLS. WE ARE GETTING THE RUN AROUND WITH FORD'S CUSTOMER SERVICE HOTLINES AND NO ONE SEEMS TO BE WILLING TO HELP. WE CANNOT SHIP THE VEHICLE BACK TO THE STATES WITH ACTIVE RECALLS ON IT. THE VEHICLE IS COMPLETELY BROKE DOWN CURRENTLY. WE ARE UPSET ON HOW FORD SUPPORTS ITS MILITARY!
Steering, Aug 25, 2020
I WAS DRIVING AT APPX 30 MPH ON A CITY STREET, UPON STARTING TO STOP, I HEAR A LOUD NOISE AND I LOST THE ABILITY TO STEER MY CAR. THE BOLT THAT HOLDS THE POWER STEERING ASSIST MOTOR TO THE RACK AND PINION BROKE AND LEFT ME WITH NO STEERING CAPABILITIES. FORD ISSUED A RECALL (15S14) FOR THIS BOLT CORROSION PROBLEM. IT WAS REPLACED IN 2016, HOWEVER THE SAME EXACT PROBLEM OCCURRED AGAIN AND UPON INSPECTING BOLT IT WAS DETERMINED THAT IT WAS IN FACT CORRODED AND CRACKED 3/4 OF THE WAY BEFORE THE FINAL BREAK. THIS IS A SERIOUS SAFETY ISSUE WITHIN THE FUSION LINE OF CARS, THE RECOMMENDED "FIX" ACTION THAT WAS TAKEN IS NOT ADEQUATE TO MITIGATE THIS PROBLEM FROM FURTHER HAPPENING AND POTENTIALLY CAUSING SERIOUS CONSEQUENCES TO DRIVERS WHO ASSUME THIS ISSUE HAS BEEN "FIXED" BECAUSE THEY'VE TAKEN THEIR CAR IN FOR RECALL MEASURES. THIS ISSUE WILL CAUSE SERIOUS DAMAGE OR LOSS OF LIFE IF NOT REMEDIED BY FORD IMMEDIATELY.
Steering, Jun 11, 2020
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A LEFT TURN THE POWER STEERING CEASED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Steering, Feb 16, 2020
STEERING SYSTEM HAS COMPLETELY LOCKED ON INITIAL STARTING VEHICLE. CAR WILL SHIFT INTO DRIVE AND REVERSE, BUT WILL NOT STEER LEFT OR RIGHT. THIS HAPPENED ON TWO OCCASIONS, 2/14 AND 15/2020. STEERING WILL ONLY BECOME OPERATIONAL AFTER CAR HAS BECOME HEATED, AFTER APPROXIMATELY 20 MINUTES. THIS ALL HAPPENED EARLY MORNING HOUR OF TEMPERATURE OF APPROXIMATELY 8 DEGREES. THIS ALSO HAPPENED ON MY LAST FORD FUSION 2010, WHICH I TRADED IN FOR THIS FORD FUSION.
Steering, Feb 14, 2020
MY CAR WAS PARKED AND WHEN I TURNED IT BACK ON I DIDN'T HAVE POWER STEERING. IT HAS BEEN DIAGNOSED A FORD DEALER (DOVI MOTORS, CORTLAND, NY) AS MY POWER STEERING GEAR MOTOR DETACHED DUE TO THE BOLTS CORRODING THAT RESULTED IN A LOSS OF POWER STEERING AND UNSAFE DRIVING. THERE IS AN ACTIVE RECALL FOR THE YEAR/MAKE/MODEL OF MY CAR FOR THIS EXACT ISSUE BUT MY VIN WAS NOT INCLUDED IN THE RECALL (NUMBER 19S26). THIS RECALL NEEDS TO BE RE-EVALUATED TO PREVENT INJURY TO OTHERS AFFECTED.
Steering, Jan 6, 2020
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE OPERATING THE VEHICLE, THE POWER STEERING ASSIST FAILED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO ASSISTANCE OFFERED. THE FAILURE MILEAGE WAS 100,000.
Steering, Wheels, Dec 26, 2019
I WAS DRIVING BACK FROM GROCERY SHOPPING WHEN I LOST CONTROL OVER STEERING. THE MOMENT WHEN I LOST CONTROL WAS DURING MY SLIGHT RIGHT TURN MOVING AT SPEED OF ABOUT 30MPH I DID NOT KNOW WHAT HAPPENED AT THE MOMENT BECAUSE I WAS MORE FOCUSED TO NOT HIT ANYONE PRESENR AT THAT MOMENT ON THE ROAD. GOOD THING IS THAT SCHOOL ACROSS THE ROAD WAS CLOSED BECAUSE TIMING WHEN THIS HAPPEN WAS AROUND THE TIME WHEN PARENTS USUALLY PICK THEIR KIDS FOR SCHOOL. AFTER I PARKED CAR I INVESTIGATE TO SEE WHAT HAD HAPPEN. THERE WERE THREE MESSAGES INDICATING THAT SOMETHING WAS WRONG: 1. STEERING ASSIST FAULT - SERVICE REQUIRED, 2. SERVICE ADVANCETRAC AND 3. HILL START ASSIST NOT AVAILABLE. I WAS SEARCHING TODAY TO SEE OTHER PEOPLE EXPERIANCE AND RESULTS WERE POSITIVE A LOT OF CASES LIKE THIS ONE. THINGS THAT ALL REPORTS HAVE IN COMMON IS THAT ALL OWNERS NEEDED TO PAY TO FIX CAR NO OPTION FOR RECAL. EVENTHOUGH THAT MODELS LIKE THIS ONE USED TO HAVE SEVERAL THINGS THAT NEEDED TO BE CHANGED ON SIMILAT THINGS IN THE PAST.
Steering, Nov 14, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL WAS LOOSE AND JIGGLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO COWLES PARKWAY FORD (703-986-5500, LOCATED AT 13779 NOBLEWOOD PLZ, WOODBRIDGE, VA 22193) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 65,002.
Steering, Oct 21, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT WENT TO JOE HOLLAND CHEVROLET & IMPORTS (210 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25303, (304) 744-1561) WITHOUT HER VEHICLE AND WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE DEALER INFORMED THE CONTACT TO TAKE THE VEHICLE TO A FORD DEALER. THE CONTACT WENT TO TODD JUDY FORD (1900 PATRICK ST PLAZA, CHARLESTON, WV 25387, (304) 344-1601) AND WAS INFORMED THAT THE ONLY RECALL ASSOCIATED WITH HER VEHICLE WAS FOR THE TAKATA AIR BAGS. THE CONTACT WAS PROVIDED A COST ESTIMATE FOR A DIAGNOSTIC TEST TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED THAT THE ONLY RECALL THEY FOUND ON THE VEHICLE WAS FOR THE AIR BAGS. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Electrical system, Visibility/wiper, Oct 1, 2019
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED MULTIPLE ELECTRICAL AND COMPUTER MALFUNCTIONS, INCLUDING THE FRONT WINDSHIELD WIPERS RANDOMLY ACTIVATED AND BOUNCED UP AND DOWN. THE INSTRUMENT CLUSTER LIGHTS SHUT OFF AND THE GAUGES STOPPED WORKING. IN ADDITION, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE VEHICLE WOULD NOT IMMEDIATELY START. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.
Steering, Sep 1, 2019
I STARTED MY CAR TO GO TO WORK THIS MORNING. THE STEERING WHEEL WAS LOCKED IN PLACE. MY DASHBOARD INDICATED TWO WARNINGS: 1) STEERING ASSIST FAULT. SERVICE REQUIRED. 2) SERVICE ADVANCE TRACTION. I SEE THERE HAVE BEEN OTHER STEERING COMPLAINTS FOR THIS MODEL. MY VEHICLE HAS ONLY 31,351 MILES