2015 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,061 owner complaints filed for this model year. This is the 10th highest complaint count among 15 Fusion model years with reports.
Of the 2015 reports, 40 involved a crash and 6 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Seat belts, frontAug 12, 2019
Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S25. Note: This recall is an expansion of a recall 16V-875.
Campaign 19V590000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Representative owner complaints
1,061 reports, newest first.
Fuel/propulsion system, Sep 18, 2015
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE BEGAN TO VIBRATE. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS COMING FROM THE REAR OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BAFFLES FAILED AND THE FUEL TANK NEEDED TO BE REPLACED. HOWEVER, THE VEHICLE WAS NOT REPAIRED BECAUSE THE MANUFACTURER ADVISED THE DEALER THAT THE NOISE AND VIBRATION WAS NORMAL. THE FAILURE FOR THE VEHICLE NOT BEING ABLE TO START WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.
Power train, Engine, Sep 3, 2015
THE VEHICLE WAS TRAVELING AT 65MPH ON THE INTERSTATE AND SUDDENLY A MESSAGE LIGHT CAME ON THAT SAID TRANSMISSION NOT IN PARK. THE CAR SUDDENLY CUT OFF AND I COASTED TO THE SHOULDER OF THE HIGHWAY AND PUT THE CAR IN PARK AND IT RESTARTED. IT HAPPENED A SECOND TIME ON 9/2/2015. THIS TIME I WAS DRIVING ON THE STREET DOING ABOUT 40MPH AND I GO THE SAME MESSAGE LIGHT(TRANSMISSION NOT IN PARK) AND THE CAR CUT OFF. AGAIN, I PUT THE CAR IN PARK AND RESTARTED IT. I IMMEDIATELY TOOK THE CAR TO A FORD DEALER WHERE IT IS NOT BEING CHECKED OUT. I DID GO ONLINE AND FOUND A PREVIOUS RECALL (14V736000; 14C11) FOR A SIMILAR BUT NOT EXACTLY THE SAME PROBLEM WITH THIS TYPE OF VEHICLE.
Electrical system, Aug 24, 2015, crash
WHILE DRIVING THE VEHICLE, I WENT TO REVERSE AND TURN AROUND. WHEN I SHIFTED INTO REVERSE ALL ELECTRICAL SYSTEMS FAILED, BRAKES NO LONGER WORKED, AND I SLOWLY WENT BACK UNTIL I HIT A SMALL CONCRETE PILLAR. THIS PROBLEM HAS HAPPENED NOW MULTIPLE TIMES, AT RANDOM SPEEDS AND RANDOM TIMES. IT'S NEVER SET ON A SPECIFIC MOTION OR ACTION.
Engine and engine cooling, Aug 21, 2015
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE REFUELING THE VEHICLE, THE CONTACT NOTICED THAT THE EXHAUST PIPE VIBRATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE EXHAUST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 400.
Engine and engine cooling, Aug 21, 2015
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS STOPPED, THERE WAS A VIBRATING MOTION FROM THE TAIL PIPE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE EXHAUST SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 400.
Power train, Electrical system, Fuel/propulsion system, Jul 29, 2015
THE VEHICLE IS A HYBRID PLUS. IT HAS A CHARGE PORT. THE VEHICLE WILL NOT ACCEPT A CHARGE AND CHECK ENGINE LIGHT IS ON. THE ENTIRE WIRING HARNESS FROM FRONT TO BACK HAS TO BE REPLACED. THIS JOB REQUIRES COMPLETE REMOVAL OF THE ENTIRE INTERIOR. ALSO FORD HAS NOT BEEN IN CONTACT WITH THE DEALER OR MYSELF IN 5 DAYS REGARDING THIS ISSUE. THIS IS THE 3RD TIME IT HAD BEEN IN THE SHOP - FIRST FOR A FAULTY DASH AND SECOND FOR A BAD AC COMPRESSOR. - VEHICLE HAS 1600 MILES ON IT.
Steering, Electronic stability control (ESC), Jul 27, 2015
UPON RETURNING FROM A LONG TRIP AND APPROXIMATELY 3 MILES FROM HOME, THE STEERING WHEEL OF THE CAR BEGAN TO VIBRATE HEAVILY AND AS I TURNED A CORNER, THE DASHBOARD LIT UP LIKE A CHRISTMAS TREE AND I LOST MY POWER STEERING. THE INFO ON THE DASHBOARD INFORMED ME THE VEHICLE HAD LOST THE POWER STEERING AND TRACTION CONTROL AND I WAS TO SEEK SERVICE IMMEDIATELY. BY DRIVING SLOWLY, I WAS ABLE TO MAKE IT HOME STEERING MANUALLY. THE DEALER WAS NOTIFIED IMMEDIATELY AND THEY ARRANGED TO TOW THE CAR TO THE DEALERSHIP. TWO DAYS LATER I WAS CONTACTED BY THE DEALERSHIP AND INFORMED THE STEERING GEAR HAD FAILED AND WOULD NEED TO BE REPLACED. BECAUSE OF THE SERIOUS NATURE OF THIS DEFECT AND THE FACT THAT I HAD JUST PURCHASED THE CAR NEW ON 6/15/15, I REQUESTED A REPLACEMENT VEHICLE BUT WAS TOLD FORD WOULD NOT DO THAT. I CONTACTED FORD CORP. AND MY CASE WAS TURNED OVER TO THE REGIONAL MGR. OF THIS AREA AND HE ALSO INFORMED ME THAT THE CAR WOULD NOT BE BOUGHT BACK BUT WOULD BE REPAIRED UNDER WARRANTY. AS COMPENSATION MY NEW CAR WARRANTY WAS EXTENDED TO 5 YEARS. I SHUDDER TO THINK WHAT MIGHT HAVE HAPPENED TO MY WIFE AND MYSELF HAD THIS STEERING FAILURE HAD HAPPENED AT THE HIGHWAY SPEEDS WE HAD JUST BEEN TRAVELING AND AM NOW NERVOUS ABOUT THE OVERALL QUALITY OF THIS VEHICLE. I FEEL THE PUBLIC SHOULD BE MADE AWARE OF THE POTENTIAL OF THIS DANGEROUS, SERIOUS DEFECT IN THE FORD FUSION.
Other or unspecified, Visibility/wiper, Jul 22, 2015
MY 2015 FORD FUSION WAS PARKED OUTSIDE IN OUR COMPANY'S PARKING LOT IN THE MORNING AND UPON RETURNING TO THE CAR IN THE AFTERNOON (TEMP WAS IN THE 90'S) THERE WAS A CRACK ACROSS THE SUNROOF FROM LEFT TO RIGHT. ALTHOUGH THE SUNROOF DID NOT EXPLODE WHILE DRIVING AND NO ONE TOUCHED THE CAR WHILE IT WAS PARKED, THIS SHOULD BE INVESTIGATED AS A WIDESPREAD DEFECT IN THE MANUFACTURING OF THE GLASS USED IN FORD'S SUNROOFS AS IT POSES A SAFETY HAZARD IF SOMETHING LIKE THIS HAPPENS WHILE DRIVING OR IF IT SHATTERS, SHOWERING THE DRIVER WITH GLASS.
Steering, Jul 15, 2015
2015 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE POWER STEERING RECALL NOTICE ISSUES. *SMD THE CONSUMER STATED AT THE TIME HE TOOK POSSESSION OF THE VEHICLE, HE WAS NOT INFORMED OF ANY PENDING OR EXISTING RECALLS REGARDING THE STEERING. RECALL # 15V250000.*JB.
Steering, Jul 15, 2015
TRAVELING WEST ON I-696 BEFORE THE SCOTIA RD., OAK PARK, MI OVERPASS AT 8:50PM. MOSTLY SUNNY WEATHER AT ABOUT 80 DEGREES FAHRENHEIT. THE HIGHWAY JUST STARTED TO CURVE TO THE LEFT. THE LANE-KEEPING ASSIST JERKED THE WHEEL HARD TO THE LEFT WHEN THE VEHICLE WAS FULLY STILL IN THE CENTER LANE. THIS CAUSED AN OVER-CORRECTION BY MYSELF, THE DRIVER, TO THE RIGHT NEARLY SIDE SWIPING THE CAR NEXT TO ME. CONTACT WAS AVOIDED BUT THE ASSIST MODE NEARLY CAUSED AN ACCIDENT AT HIGH SPEEDS WITH HEAVY TRAFFIC IN THE AREA. THE ASSIST MODE HAS SINCE BEEN DISABLED AND ALERT MODE ONLY IS ON. SENSITIVITY OF THE ASSIST MODE WAS 'NORMAL' AT THE TIME OF THE INCIDENT. APPROXIMATE GOOGLE MAP COORDINATES ARE 42.474883, -83.165321.
Steering, Jul 14, 2015
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER SCHEDULED A RECALL APPOINTMENT ON JULY 14, 2015 AND, ONCE THE CONTACT ARRIVED FOR THE RECALL REPAIR, INDICATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Other or unspecified, Jul 11, 2015
THE CAR WAS PARKED FOR 7 DAYS WITHOUT BEING DRIVEN AND ON THE 8TH DAY I WENT TO USE IT AND I COULD NOT OPEN THE DOOR WITH THE REMOTE CONTROL. I WAS ABLE TO OPEN IT WITH THE MANUAL DOOR KEY. I TRIED TO START THE CAR BUT THERE WAS NO LIGHT ON THE DASH BOARD INSTRUMENT AND CAR DID NOT START. THERE WAS NO SOUND OF THE STARTER MOTOR. I TURNED ON THE RADIO AND IT WAS DEAD NOTHING ON THE RADIO PANEL. I REALIZED THAT THE BATTERY MAY BE DEAD. I OPENED THE HOOD AND MEASURE THE BATTERY WITH A DIGITAL MULTI-METER AND THERE WAS ONLY 2 V DC - THE BATTERY NEEDED TO HAVE 12 V DC TO START THE ENGINE. SINCE I HAD A BATTERY, I CHARGED THE BATTERY FOR 3 HOURS AND THEN I WAS ABLE TO START THE ENGINE. I USED THE CAR FOR 4 DAYS AND LEFT IT PARK FOR 8 DAYS TO SEE IF THAT WOULD HAPPEN AGAIN - BUT IT DID NOT. I SAID TO MYSELF THAT IF I HAD LEFT THE CAR AT THE AIRPORT FOR A WEEK AND I MAY NOT BE ABLE TO GET HOME WITH THE 2015 FORD FUSION. I SAID TO MYSELF THAT TELLING IT TO THE DEALER AND THEY MAY NOT BELIEVE ME SO THAT IS WHY I AM WRITING THIS REPORT TO NHTSA.
Electrical system, Service brakes, Engine, Jul 10, 2015
03/2015 LOST CONTROL OF THE BREAKS AND HAD TO USE THE PARKING BREAKS TO ATTEMPT TO STOP ME AND U STILL HIT ANOTHER CAR. 07/09/2015 LOST ALL CONTROL OF BREAKS, INSTRUMENT PANEL DISPLAY TURNED WHITE AND THE MFT TURNED BLACK, MOTOR SHUT OFF. THE DEALER CAN'T FIND THE PROBLEM, THEY JUST DO A COMPUTER RESET AND IT TEMPORARILY FIXES THE PROBLEM BUT THEY REJECT ME TO PUT MY CHILD IN THIS CAR!
Visibility/wiper, Jul 1, 2015
WHILE DRIVING IN A MODERATE RAIN THE WIND SHIELD WIPERS WILL NOT WORK FAST ENOUGH TO KEEP THE WIND SHIELD CLEAN AND TO HAVE ANY TYPE OF VISIBILITY. COULD NOT SEE THE LINES ON THE ROAD AND HAD TO PULL OVER. THIS HAPPENS EVERY TIME IT RAINS OR SNOWS. VERY BIG SAFETY CONCERN!
Power train, Other or unspecified, Engine, Jun 23, 2015
ON MORE THAN THREE OCCASIONS, THE VEHICLE'S ENGINE HAS ABRUPTLY SHUT DOWN WHILE DRIVING OR COMING TO COMPLETE STOP WHEN THE GEAR WAS IN THE DRIVE POSITION. THIS HAS ALSO OCCURRED WHILE DRIVING OVER 60 MPH ON THE EXPRESSWAY AND IT POSES A GRAVE DANGER AND SAFETY RISK. WHEN THE INCIDENTS OCCURRED THE CONSOLE DISPLAY READ "TRANSMISSION NOT IN PARK". AFTER THE FIRST TWO INCIDENTS, THE VEHICLE WAS RETURNED TO ROD BAKER FORD IN JOLIET, ILLINOIS FOR SERVICE (PURCHASE LOCATION). THEY STATED THAT THEY COULD NOT IDENTIFY THE PROBLEM, BUT I BELIEVE THAT THEY DID NOT CONTACT FORD OR TAKE THE NECESSARY STEPS TO FIX THIS SERIOUS DEFECT. MOST RECENTLY ON JUNE 22, 2015, THE VEHICLE'S ENGINE SHUT DOWN WHILE COMING TO A STOP WHEN THE GEAR WAS IN DRIVE......THERE IS A SERIOUS AND POTENTIALLY LIFE-THREATENING DEFECT WITH MY 2015 FORD FUSION AND IT MUST BE REPAIRED OR REPLACED. I ALSO SUGGEST THAT FORD BE INFORMED TO ENSURE THAT OTHER AFFECTED VEHICLES ARE EITHER REPAIRED OR REPLACED. ...UPDATED 09/08/15 *BF UPDATED 10/26/2017*CN
Other or unspecified, Jun 15, 2015
I LIKE MANY OTHERS AM COMPLAINING ABOUT THE KEY FOB/IGNITION ISSUE. I AM 5FT9 AND A HEAVIER GUY. I BOUGHT THIS CARE FOR MY WIFE BUT I DRIVE FROM IT FROM TIME TO TIME. ON MULTIPLE OCCASIONS WHILE DRIVING BOTH ON THE ROAD AND BACKING OUT OF MY DRIVEWAY MY KNEE OR LEG HAS BUMPED THE KEY AND IT HAS TURNED THE CAR OFF. I DREAD TO THINK ABOUT THE DAMAGE OR DEATH THAT ISSUE CAN CAUSE ON THE HIGHWAY OR INTERSTATE. IF THE KEY TURNS OFF WHILE DRIVING, THIS CAN CAUSE TRANSMISSION ISSUES AND DEATH. A KEY SHOULD NOT BE ABLE TO ROTATE AS EASY AS IT DOES ON THE FUSION. I HAVE HAD OWNED MANY CARS AND I HAVE NEVER SEEN A KEY TURN IN THE IGNITION AS EASY AS THIS. ALSO THE FAN IS VERY LOUD WHEN THE CAR IS TURNED ON. THIS KEY ISSUE SHOULD BE A RECALL NOW BEFORE PEOPLE DIE.
Air bags, Jun 10, 2015
2015 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG REPLACEMENT ISSUES. *SMD THE CONSUMER STATED HIS PRIMARY CONCERN, WAS VEHICLES STILL BEING SOLD WITHOUT FULL DISCLOSURE REGARDING TAKATA AIR BAGS.* JB
Air bags, Jun 5, 2015, crash
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE, WHICH CAUSED THE CONTACT TO CRASH INTO A CONCRETE MEDIAN. THE CONTACT STATED THAT THE FRONTAL AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,800.
Other or unspecified, Fuel/propulsion system, Jun 1, 2015
I PURCHASED MY VEHICLE IN FEB. 2015 AND ONCE I TOOK THE VEHICLE HOME A LOUD RATTLING NOISE BEGAN TO SOUND OF SLOWLY. TOOK MY VEHICLE TO FORD DEALER, I WAS TOLD THAT THE VEHICLE NEED A NEW EXHAUST SYSTEM AND MUFFLER. THE SALES PERSON THAT IT CAME FROM FACTORY THAT WAY. I TOOK A SECOND TIME BECAUSE IT MADE A LOUD EMISSION NOISE AND EVERY TIME THAT THE CAR WAS ON. NOW THE VEHICLE AS ME WORRIED BECAUSE IF IT IS A BRAND NEW VEHICLE AND SINCE DAY ONE IT HAS BEEN MAKING LOUD NOISES. WILL KEEP THIS UPDATED IN CASE IF I HAVE TO TAKE A THIRD TIME. I WILL BE LETTING THE DEALERSHIP KNOW ABOUT THE LEMON LAW IN CALIFORNIA ALSO.
Steering, May 21, 2015
THIS EMAIL IS TO NOTIFY YOU THAT YOUR WEB SITE DOES NOT INDICATE ANY OPEN RECALLS FOR THE ABOVE LISTED VIN NUMBER. HOWEVER BOTH THE FORD MOTOR COMPANY AND A CAR FAX REPORT INDICATES RECALL 15S14 AS A GEAR BOX RECALL THAT IS STILL OPEN. I WAS THINKING OF BUYING THIS VEHICLE AND VERY DISAPPOINTED THAT YOUR SAFETY DEPT RECORDS ARE NOT CORRECT. MY TELEPHONE NUMBER IS [XXX] IF YOU CARE TO CALL AND DISCUSS. RON PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
Other or unspecified, Engine, May 13, 2015
WHILE DRIVING ON HWY 27A AT 65 MPH [XXX] REACHED UNDER THE STEERING COLUMN, BUMPING THE IGNITION SWITCH. THIS BUMP CAUSED THE MOTOR TO CUT OFF. [XXX] WAS ABLE TO PULL OFF THE ROAD AND RESTART THE VEHICLE. THIS HAPPENED AGAIN IN OUR DRIVEWAY. [XXX] HAD PULLED OUT OF THE GARAGE AND PLACED THE VEHICLE IN PARK AS [XXX] EXPLAINED WHERE THE STEERING WHEEL ADJUSTMENT WAS LOCATED. WHEN [XXX] REACHED UNDER THE STEERING COLUMN HE BUMPED THE IGNITION SWITCH OR KEYS AND THE MOTOR CUT OFF. WE RETURNED THE VEHICLE TO THE OUR GARAGE AND CONTACTED FORD OF OCALA FOR A SERVICE APPT. ON 5/2 WE DELIVERED THE CAR TO FORD/OCALA. [XXX] SAID THEY COULDN'T FIX THE PROBLEM WE EXPLAINED. THEN [XXX] GOT INTO THE CAR WITH MS. LEATHERS KEYS AND REPEATED SHUT THE VEHICLE OFF BY BUMPING THE KEY/IGNITION SWITCH. [XXX] WAS ANOTHER EMPLOYEE IN THE SHOP WHO WITNESSED THIS HAPPENING. [XXX] SAID HE NEEDED TO CONTACT TROUBLESHOOTING AND THAT COULDN'T HAPPEN UNTIL MONDAY. 5/4 I CONTACTED FORD/OCALA AND THEY INFORMED ME THAT THE WORK WAS DONE, UNDER WARRANTY, AND THAT THEY CHANGED THE KEYCHAIN AND THAT FIXED THE PROBLEM. ONLY THE KEY CHAIN WE WERE USING WHEN WE WITNESSED THE SHUTDOWN WAS NOT THE ONE FORD/OCALA HAD. I SPOKE TO [XXX] AT FORD CUSTOMER RELATIONS AND SHE SAID WE COULD TEST OUR KEY CHAIN AND THE MODIFIED KEY CHAIN IN THE FUSION. [XXX] WENT ON 5/8 TO TRY THE VEHICLE, WITH THE MODIFIED KEY CHAIN AND [XXX], THE SERVICE MGR IN THE PASSENGER SEAT. AGAIN, [XXX] REACHED UNDER THE STEERING COLUMN, BUMPED THE IGNITION SWITCH/KEY CHAIN AND THE MOTOR CUT OFF. [XXX] RESPONDED THAT THE CAR WAS SUPPOSE TO WORK LIKE THAT. SHE THEN SAID WE HAD TO GET THE CAR OFF THEIR LOT. THE VEHICLE IS DANGEROUS AND NO ONE SHOULD DRIVE IT. THE CAR IS STILL AT FORD OF OCALA. THE IGNITION SWITCH IF BUMPED CAN CUT THE MOTOR OFF. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, May 1, 2015
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 15 MPH, THE POWER STEERING SEIZED. AS A RESULT, THE VEHICLE DROVE OVER A CURB AND DAMAGED THE UNDERBODY PROTECTION PANEL. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Power train, Apr 27, 2015, crash
I PARKED MY CAR, TURNED OFF THE PUSH BUTTON IGNITION, EXITED THE VEHICLE, LOCKED IT AND WALKED INTO STARBUCKS. HALFWAY INTO THE STORE I HEARD A CRASH SOUND, TURNED AND DIDN'T SEE MY CAR. IT HAD ROLLED FROM WHERE I PARKED IT ACROSS A PARKING LOT AND HIT A PARKED VEHICLE. IT EASILY COULD HAVE HIT AND HURT OR EVEN KILLED A PEDESTRIAN. WHEN I GOT INTO MY CAR I NOTICED I HAD INADVERTENTLY LEFT IT IN DRIVE. I TAKE RESPONSIBILITY FOR NOT PUTTING THE CAR IN PARK BUT I FIND IT DISCONCERTING AND DANGEROUS THAT THE CAR PROVIDES NO WARNING WHEN THAT IS DONE. HAD I LEFT THE CAR ON IT WOULD HAVE HONKED WHEN I EXITED THE VEHICLE. HAD I LEFT THE CAR IN DRIVE IN MY HONDA I WOULD NOT HAVE BEEN ABLE TO REMOVE THE KEY WITHOUT PUTTING THE CAR IN PARK. I BELIEVE THAT IS AN IMPORTANT SAFETY MEASURE AND ONE THAT SHOULD BE REQUIRED IN ANY CAR, INCLUDING PUSH BUTTON START CARS. WITHOUT SOME SORT OF SAFETY FEATURE I FEEL IT'S ONLY A MATTER OF TIME UNTIL SOMEONE IS HURT OR KILLED BY AN INADVERTENT RUNAWAY CAR. I DID CALL FORD (BOTH THE COMPANY AND THE DEALERSHIP) AND THEY SAID THE CAR BEHAVED AS EXPECTED GIVEN WHAT I HAD DONE. I SHOULD ALSO POINT OUT THAT MY NISSAN LEAF, WHICH ALSO HAD A PUSH BUTTON IGNITION, WOULD NOT ROLLAWAY IF I LEFT IT IN PARK AND TURNED THE CAR OFF - IT WOULD IN FACT PUT ITSELF INTO PARK. *TR
Engine, Apr 24, 2015
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING AT 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER THREE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 770.
Steering, Vehicle speed control, Equipment adaptive/mobility, Apr 21, 2015, crash
GOOD AFTERNOON, I WANT TO BRING THIS TO YOUR ATTENTION. I DON'T KNOW IF IT'S A PROBLEM WITH FORD OR WITH ME. SO PLEASE BEAR WITH ME. I JUST PURCHASED THE ABOVE VEHICLE ABOUT 3 WEEKS AGO. IT IS BRAND NEW. THIS VEHICLE COMES WITH A FEATURE CALLED "ACTIVE PARK ASSIST." IT IS NEW TO ME AND HAVE NEVER OWNED A VEHICLE WITH THIS FEATURE PREVIOUSLY. YESTERDAY, I USED IT FOR THE FIRST TIME. I TURNED IT ON AND LET IT PARALLEL PARK FOR ME. I FOLLOWED THE DIRECTIONS ON THE VEHICLE VIDEO SCREEN AND TOOK MY HANDS OF THE WHEEL. THE VEHICLE THEN BACKED INTO THE SPACE AND STRUCK THE CAR PARKED BEHIND. NEEDLESS TO SAY, I WAS STUNNED. THE DIRECTIONS IN FORD'S MANUAL ARE SOMEWHAT, AT LEAST FROM MY PERSPECTIVE, UNCLEAR. ON PAGE 180, IT SAYS "THE DRIVER IS RESPONSIBLE FOR AVOIDING HAZARDS AND MAINTAINING A SAFE DISTANCE AND SPEED, EVEN WHEN THE SYSTEM IS IN USE." ON PAGE 182, THE MANUAL STATES "IF YOUR VEHICLE SPEED EXCEEDS 6MPH, THE SYSTEM SWITCHES OFF AND YOU NEED TO TAKE FULL CONTROL OF YOUR VEHICLE." I'M STILL UNCLEAR AS TO WHETHER THE BRAKES ARE OPERATED BY THE VEHICLE DURING PARKING ASSIST OR ME. FOR NOW, I'M NOT USING IT. THANK YOU FOR LOOKING AT THIS. REGARDS, *TR