2017 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,110 owner complaints filed for this model year. This is the 8th highest complaint count among 15 Fusion model years with reports.
Of the 2017 reports, 37 involved a crash and 8 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Power train, automatic transmission, torque converterJul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Campaign 17V427000 on NHTSA.gov
Seats, mid/rear assemblyDec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Campaign 16V874000 on NHTSA.gov
Representative owner complaints: electrical system
125 reports, newest first. Show all
Electrical system, Vehicle speed control, Fuel/propulsion system, Sep 18, 2023
1). 3 days after purchasing the vehicle I wasn't sure but I could tell that something was wrong so I called my husband and told him while driving the car that something was wrong and he needs to notify the dealership. 2). 5 days after purchasing the vehicle I went into a grocery store. When I came out the car was on/running, all by itself. 3). Additional problems occurring on a daily basis with the vehicle which lets me know that it's electrical problems are as follows: A. The vehicle randomly turns on and off all by itself, this is very hazardous. B). The headlights also randomly do not work while driving the car, day or night, which is very hazardous for both me and my clientele, as I am a Lyft driver. C). The interior lighting on the console and dashboard become dim or do not turn on at all, day or night. D). While driving the vehicle it does not always accelerate properly, which is very hazardous in traffic. E). The Bluetooth system connects and disconnects itself randomly. F). The air and heating system randomly turn on and off without being touched. G). Charging my phone in the vehicle is also challenging as it does not always work. H). Bluetooth radio stereo system is continuously problematic, volume randomly increases and decreases and turns on and off by itself, even with the vehicle completely shut down. I). After locking the doors, everything inside the car does not completely turn off. Interior lighting sometimes turns off and on separately, and it can take up to 30 minutes for the dashboard lighting to go off. J). The instrument panel often makes some sort of sound/noise and the gear shifter dial will aluminate even though the car is off/completely shut down. K). While driving, front windshield defogger will randomly turns on, causing the windshield to fog up, distorting vision, which is very hazardous. L). Dashboard vents emit an extreme amount of heat even though both heater and air conditioner are completely off.
Engine, Electrical system, Aug 10, 2023
The contact owns a 2017 Ford Focus. The contact stated while reversing from a the driveway, the vehicle was sputtering as if the cylinders had misfired. When the vehicle was shifted into drive, there was slow acceleration. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that spark plugs misfire in cylinder 2. The independent mechanic advised the contact to go to the dealer because it was an engine issue. The vehicle was driven to the dealer where it was diagnosed that a spark plug misfire in cylinder 2. The vehicle was not repaired due to a fee. The manufacturer was made aware of the failure but offered no assistance. The contact was informed that the vehicle was no longer under Warranty. The failure mileage was 98,500.
Electrical system, Service brakes, Engine, Jul 27, 2023
My car started smoking out of nowhere, smoke was coming out of the tail pipe. My cars check engine light begin to blink. The whole entire car begin to shake. It was making a rattling sound, the car begin to slow down on its own, even though I was pressing the gas. It wouldn’t go any faster than 65 miles an hour as the car begin to shake and make a loud rattling noise. My AC went out all of a sudden this was two hours after getting it serviced.
Power train, Electrical system, Service brakes, Jul 19, 2023
Due to transmission issues from what in hearing. The cars front end locked up while i was driving. I could not push the car out of the steeet. It is stuck in park. Luckily I wasn't on the freeway. But I was on a busy street and the police had to block the road.
Electrical system, Engine, Fuel/propulsion system, Jul 2, 2023
Car dies and fuel tank honks all the time even while putting gas in it won’t start or will die it happens at red lights all the time I have a hard time grit to start back up it’s very dangerous
Service brakes, Hydraulic, Power train, Electrical system, Apr 26, 2023
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle failed to start. Additionally, while driving at an undisclosed speed, the transmission shifted out of gear unintendedly. The contact stated that the passenger's and driver's side windows failed to operate as needed. The contact also noticed excessive fluid underneath the vehicle. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, who performed unknown repairs to the vehicle; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was unknown.
Service brakes, Air, Electrical system, Engine, Apr 25, 2023
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle failed to start and required to be jumpstarted. The contact stated that the failure occurred intermittently. The contact stated while driving at various speeds, the vehicle stalled inadvertently. The contact stated that the failure mostly occurred while coming to a complete stop. The contact stated that on some occasions, the ABS warning light would illuminate and the ABS would make abnormal sounds prior to the failure; on other occasions, the check engine warning light was illuminated and a message indicating that the vehicle was overheating was displayed. The contact stated that the vehicle was towed three times out of the five to a Cadillac dealer and a Ford dealer. The dealers replaced the water pump, the alternator and an unknown part; however, the failure persisted. Additionally, the contact stated that the vehicle would lose electrical power while the battery was fully charged. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) that he related to the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
Service brakes, Hydraulic, Traction control system, Electrical system, Apr 19, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 15 MPH, she heard an abnormal clicking noise as she depressed the brake pedal. The contact stated that the vehicle kept moving forward. The contact started pumping the brake and suddenly the vehicle lost power steering assist and became very stiff. The contact stated that the brakes, traction control, and Hill Start Assist warning lights were illuminated. The contact let the vehicle coast to a stop and turned the vehicle off and on and the power steering returned. The contact stated that the brake failure had become constant. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and parts were not yet available. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was 142,245.
Electrical system, Service brakes, Apr 17, 2023
The contact owns a 2016 Ford Fusion. The contact stated that while depressing the brake pedal; brake fluid was seen leaking from underneath the front passenger’s side wheel. Additionally, the vehicle would not immediately start while pressing the brake pedal and START/STOP button. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 138,000.
Electrical system, Feb 22, 2023
The TCM (Transmission Control Module) is faulty in this vehicle causing unstable gear shift that slow and stop the vehicle making it extremely unsafe to drive. I've been made aware Ford employees are familiar with this issue in the 2017 Ford Focus yet I have seen no attempt by Ford to contact owners (me) to address and fix this issue.
Electrical system, Jan 26, 2023
Failure of shifter cable bushing, which has been documented as recall in 2016 model but not yet for 2017
Electrical system, Jan 8, 2023
Both front windows go down automatically when trying to close the window. Has been fixed at dealer twice. In order to close window, you have to “pulsate” the button to almost closed. If you go all the way up, window goes down. Have had this same issue with other Ford vehicles
Electrical system, Dec 27, 2022
unknown vehicle needs to be jumped after every drive. i just picked up the car. only have had it for 4 days. have had to jump it twice. it has 61,000 miles on it. i have taken the battery out and in for a charge and tested and it it good was also purchased 7/22. all of the interior screens and lights come on but the start/stop button green light blinks. don't understand why there isn't a recall.
Power train, Electrical system, Dec 16, 2022
When putting my car in park, I received a warning "SHIFT SYS FAULT" Confirm Park Brake Apply Before Exiting the Vehicle. My parking brake was never on. When I got back in my vehicle, my gear shift would not let me take put my vehicle into gear. I googled and found it was the gear shift bushing and there was a recall on this part. I was able to take my vehicle to the repair shop and told them there was a recall. They informed me the recall was not for my vehicle because the recall was for automatic transmissions on 2016 and before. How can this exact same part be a recall on an automatic vehicle, but not on an electronic "dial" gear shift?
Power train, Electrical system, Oct 27, 2022
As I was driving my check engine light came on and my car started to jerk. I had some previous issues with my AC and radio delays. I took the car to the dealer and he said my PCM was missing a ground and if I continued to drive it the engine could catch fire. The car is only 5 years old. He says they have seen this a lot in these cars.
Electrical system, Structure, Other or unspecified, Oct 18, 2022
Trunk keeps popping open on its own while driving. Has happened at ranging speeds between 5 and 60 mph, different hours throughout the day, Temps between 27 and 70 degrees F. The Key fob is in clear site, on its own no one holding or any chance of button being pressed. Has also happened while in park, car not running. Came outside and it's open, also no chance of key fob being pressed. Happens multiple times per day. Removed all objects from truck, nothing on inside pressing or near safety release or blocking latch. Duplicated with different drivers and passengers present.
Electrical system, Sep 18, 2022
The Air conditioner blower will turn on all by itself while driving. The on off button for the radio stopped working
Electrical system, Jun 14, 2022
The APIM in the vehicle is malfunctioning causing a constant drain on the 12v battery system. I brought the car to Ford and they said it is a common issue with the APIM malfunctioning, they quoted me 1800 to change the APIM which i can not afford. I was driving to work and my car smelled like rotten eggs, I started feeling nauseous and light headed. When I got to work I opened my trunk to get my backpack and noticed the smell was really strong in the trunk and was coming from the 12v battery. I touched the battery and it was scorching hot. After some research I found out that the rotten egg smell was the battery producing hydrogen sulfide gas which can be fatal. I believe an investigation should be opened to look into this for if I passed out behind the wheel from the gas myself and others would have been at risk of injury or death.
Electrical system, Jun 9, 2022
Vehicle constantly has 12v battery dying. Replaced with new battery and same thing 12v battery keeps dying. Hooked up my current meter to the car and it is constantly drawing 11amps from the battery. Pulled fuses until the current draw stopped and issues is coming from the APIM. I also did some research into the issue and it appears a lot of people are having the same issue where the APIM is not shutting off. How has there not been a recall on this yet? This can be dangerous if you can't start your car and your stuck in a snow storm for example.
Electrical system, Jun 8, 2022
The contact owns a 2017 Ford Fusion. The contact stated that the cross-traffic alert button detached from the dashboard. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the cross-traffic alert button to be replaced. The vehicle was not repaired. The contact took the vehicle to another dealer, Sheehy Ford Lincoln of Gaithersburg (901 N Frederick Ave, Gaithersburg, MD 20879, (301) 358-4443), and was referred to the manufacturer for assistance. The vehicle was not diagnosed. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.
Electrical system, May 20, 2022
While driving, the dashboard goes black. When this happened, I slowed down to stop. After I’m almost stopped, the engine stops and spins the gear shift into park making grinding noise as cars do when they go into park before coming to a complete stop. This has happened twice.
Electrical system, Other or unspecified, Apr 10, 2022
The car will not shift. The car will start but I cannot shift from Park to neutral or drive
Steering, Electrical system, Jan 3, 2022
I drove about 11 miles total to get on the interstate, when I was about 7-9miles into my drive, my steering wheel started to lock up. I slammed on my breaks, and kept twisting and turning my steering wheel for about 2 miles to the nearest gas station. I had tons of lights pop up on my dash and they said my steering system is failed. Something along those lines. It said something about my shifter being messed up as well? I have had 0 lights on, 0 warnings, nothing. If I was going any faster than I was I could’ve been seriously injured. I almost ran straight into a bridge before I slammed my breaks on to ensure I wouldn’t hurt myself or wreck the car. Not sure why my steering would just all-of-the-sudden go out? I haven’t had any problems previous to this situation so it’s very unsafe and honestly terrifying. This situation could’ve gone south really fast, if I would’ve been on the interstate it could’ve been fatal.
Electrical system, Engine, Oct 22, 2021
Loses power .. Cylinder misfire P0301 Diagnostics
Electrical system, Sep 7, 2021
The contact owns a 2017 Ford Fusion. The contact stated that while moving the middle driver’s side air condition vent, the vehicle would suddenly shut off. The failure had occurred on multiple occasions. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 60,000.