2017 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,110 owner complaints filed for this model year. This is the 8th highest complaint count among 15 Fusion model years with reports.
Of the 2017 reports, 37 involved a crash and 8 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Power train, automatic transmission, torque converterJul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Campaign 17V427000 on NHTSA.gov
Seats, mid/rear assemblyDec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Campaign 16V874000 on NHTSA.gov
Representative owner complaints: electrical system
125 reports, newest first. Show all
Electrical system, Service brakes, Fuel/propulsion system, Oct 13, 2019
BRAKE ARE NOT WORKING
Electrical system, Oct 12, 2019
IF I TURN ON MY ELECTRONIC PARKING BRAKE AND TURN MY CAR OFF BY THE TIME I WAKE UP MY CAR BATTERY WILL BE DRAINED
Electrical system, Exterior lighting, Seats, Oct 10, 2019
ERROR MESSAGE ON INSTRUMENT PANEL DISPLAYS "TEMPORARILY LOST COMMUNICATION WITH THE CLIMATE SYSTEM" WHEN THIS HAPPENS THE CLIMATE SYSTEM, RADIO, WINDOWS, AND SEAT CONTROLS STOP WORKING, THIS HAPPENS RANDOMLY AND CAN LAST AS LONG AS A WEEK. MANY OWNERS WITH SEVERAL DIFFERENT FORD MODELS ARE EXPERIENCING THIS PROBLEM AND FORD REFUSES TO ACKNOWLEDGE IT.
Electrical system, Sep 23, 2019
2017 FUSION IS ONCE AGAIN BACK TO MAKE A SECOND ATTEMPT TO FIND WHY THE BATTERY IS BEING DRAINED. I HAVE PICS OF EACH TIME THAT IT AS COMPLETELY DIED AND I HAD TO RECHARGE THE BATTERY. THE LAST TIME IT WAS SITTING ON MY DRIVEWAY FOR 5 DAYS AND IT COMPETELY DRAINED THE BATTERY. I HAD TO PUT A CHARGER ON IT OVERNIGHT THROUGH THE ENGINE COMPARTMENT AND THEN WHEN I WAS FINALLY ABLE TO GET THE TRUNK THEN I HAD TO RECHARGE THE BATTERY FOR OVER 8 HOURS TO GET THE VEHICLE STARTED. I DO NOT HAVE THE TIME TO TAKE THIS PROBLEM TO THE TO THE DEALER EACH TIME BUT I AM GOING TO TAKE IT IN AGAIN THIS WEEK 9-23-2019 TO SEE IF THEY CAN LOOK INTO WHAT IS CAUSING THIS PROBLEM. IT IS UNBELIEVABLE TO US THAT FORD DOES NOT RECALL THESE CARS.
Electrical system, Engine, Sep 19, 2019
TL* THE CONTACT OWNS A 2017 FORD FUSION. ON SEVERAL OCCASIONS, WHILE DRIVING BETWEEN 30 AND 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO MANLEY'S BELVIDERE FORD LINCOLN (1800 N STATE ST, BELVIDERE, IL 61008, (815) 544-2138) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-22298025. THE APPROXIMATE FAILURE MILEAGE WAS 21,108.
Electrical system, Seats, Other or unspecified, Sep 11, 2019
THE FORD "SYNC 3" SYSTEM, WHICH SEEMS TO BE THE BRAINS OF NEARLY ALL INTERIOR CONTROLS AND ACCESSORIES HAS BEEN MALFUNCTIONING IN MULTIPLE FORD MODELS FOR A FEW YEARS NOW. THING AFFECTED INCLUDE ALL HVAC CONTROLS, AUDIO CONTROLS, POWER SEATS, WINDOWS, REMOTE START ABILITIES AND MORE. FORD AWARE OF THE MALFUNCTIONS IN CURRENT AND PREVIOUS MODELS, YET THEY REFUSE TO ISSUE ANY RECALL OR TECHNICAL SERVICE BULLETIN. THE DEALERSHIPS INSIST THEY CAN'T DUPLICATE THE ISSUE EVEN AFTER HAVING BEEN SHOWN VIDEOS OF THE CARS MALFUNCTIONS. A QUICK SEARCH THROUGH ONLINE FORD FORUMS WILL THIS ISSUE IS WIDELY EXPERIENCED AND THAT IT'S CLEARLY A MANUFACTURING DEFECT AND FORD SHOULD BE LIABLE.
Electrical system, Aug 28, 2019
2017 FUSION IS ONCE AGAIN BACK AT THE DEALER TO MAKE A THIRD ATTEMPT TO FIND WHY THE BATTERY IS BEING DRAINED. EACH TIME 10/DEC/18, 11/JAN/19, AND 18/AUG/19 THE VEHICLE DID NOT START IT WAS PARKED IN OUR GARAGE. IT ALSO TOOK HOURS TO RECHARGE THE BATTERY TO GET IT STARTED TO DRIVE IT BACK TO THE DEALER EACH TIME. IT IS UNBELIEVABLE TO US THAT FORD DOES NOT RECALL THESE CARS.
Electrical system, Aug 5, 2019
I HAVE A GOOD BATTERY AND MY CAR KEEPS ON DRAINING THE BATTERY. THE CAR WAS ONLY DRIVEN 8400 MILES MOSTLY HIGHWAY MILES AND THE ONLY WAY I CAN START IT IS BY JUMPING THE BATTERY.
Electrical system, Jul 26, 2019
MECHANIC STATES...POWER CITIC DRAW IS CAUSING CAR TO LOSE POWER AT ANY GIVEN TIME. CAR NEEDS TO BE JUMP STARTED TO RUN; WE JUST PURCHASED THE VEHICLE 3MONTHDS PRIOR FROM DRIVE TIME & WERE NOT AWARE OF THIS PROBLEM. THE VEHICLE IS NOT DRIVABLE.
Electrical system, Exterior lighting, Visibility/wiper, Jul 11, 2019
DRIVING CAR ONE DAY AND TURN SIGNALS FAILED TO FUNCTION WHEN PREPARING TO MAKE A TURN IN TOWN. CHECKED FUSES AND BULBS AND ALL WERE GOOD. TRIED THE LEFT TURN SIGNAL AND IT WAS NOT WORKING EITHER. ALSO NOTICED WIPERS AND NONE OF THE STEERING WHEEL CONTROLS WERE OPERATIONAL.
Electrical system, Jun 17, 2019
LOST ALL ELECTRICAL WHILE DRIVING, HEADLIGHTS,ENGINE DIED, ALL AT SPEED ON A BUSY HIGHWAY AT NIGHT.WE HAVE BEEN EXPERIENCING MINOR ELECTRICAL DEFECTS/GLITCHES IN THE PAST MONTH.WINDOWS GOING UP AND DOWN IF YOU TOUCH THE WINDOW SWITCH. DRIVER NEEDS TO REST ALARM EVERY 5 MINUTES AT TIMES..IT JUST HAS SOME SORT OF ELECTRICAL GLITCH.
Electrical system, Jun 16, 2019
I AM FILING THIS COMPLAINT FOR MY SISTER (SHE DOES NOT HAVE A COMPUTER) WHO HAS FOUND HER FORD FUSION WITH A DEAD BATTERY SEVEN TIMES, STARTING THREE DAYS AFTER PURCHASE. ON FOUR OCCASIONS IT WAS TAKEN TO THE DEALER FOR SERVICE, THREE OTHER TIMES JUMP-STARTED BY HER NEIGHBOR SO SHE COULD GET TO DOCTOR'S APPOINTMENTS. DUE TO HEALTH PROBLEMS, SHE CANNOT AFFORD TO MISS THESE APPOINTMENTS. APPARENTLY, THIS DEAD-BATTERY ISSUE IS A WIDESPREAD PROBLEM WITH THE FUSIONS. IN JANUARY 2018 FORD ADMITTED THERE IS A BATTERY DRAINING PROBLEM AND INSTRUCTED HER TO HAVE THE PCM REPROGRAMMED (ATTACHMENT 2). IT DID NOT SOLVE THE PROBLEM. THE DEALER CANNOT FIND THE SOURCE OF THE DRAINING. IN HER CASE THE BATTERY WAS FOUND DEAD AFTER SITTING STATIONARY IN EACH INSTANCE. THIS PROBLEM WILL HAPPEN AGAIN AND AGAIN. THE NEXT TIME, SHE WILL FILE A LEMON LAW CASE. FORD SHOULD BE REQUIRED TO RECALL ALL OF THE FUSIONS TO FIX THIS PROBLEM, WHICH SUBSTANTIALLY AFFECTS SAFETY, USE AND MARKET VALUE OF THE CAR.
Power train, Electrical system, May 15, 2019
SO, I HAVE COMPLAINED TO FORD ON 3 SEPARATE OCCASIONS ABOUT MY GEAR SHIFT MALFUNCTIONING. WHEN I PUT IT INTO DRIVE, THE GEAR WILL GO BACK INTO PARK AND START FLASHING. OR IT WILL START DRIVING AND GO BACK INTO PARK AFTER MOVING. IT'S CRAZY. THEN, FORD SERVICE HAS TOLD ME MULTIPLE TIMES THAT THEY CAN'T FIND ANYTHING WRONG. NOW THERE IS A RECALL FOR THE EXACT SAME ISSUE. I EVEN HAD WANTED THEM TO TAKE THE CAR BACK BECAUSE I DIDN'T FEEL SAFE, BUT THEY SAID IT HADN'T BEEN LONG ENOUGH AND THEY COULDN'T FIND ANYTHING WRONG. AGAIN, NOW THERE IS A RECALL FOR THE EXACT ISSUE. ALSO, MY WINDOWS ROLL BACK DOWN AFTER I ROLL THEM UP. THEY WILL DO THIS SEVERAL TIMES UNTIL THEY STOP. AGAIN, FORD SAID THEY CAN'T FIND ANYTHING WRONG.
Electrical system, Other or unspecified, Fuel/propulsion system, Apr 20, 2019
THE WINDOWS GO UP AND DOWN BY THEMSELVES AND YOU CAN'T PUT THEM UP ALL THE WAY OR THEY WILL GO BACK DOWN BY THEMSELVES AND THEIR IS SOME KIND OF INTERFERENCE IN THE ELECTRICAL SYSTEM THAT COMES THROUGH THE STEREO AND LIGHTS. AND THIS SAME PROBLEMS HAPPENED 2 TIME'S BEFORE THIS DATE BELOW SO IT HAPPENED 3 TIMES
Electrical system, Apr 7, 2019
THE FRONT DRIVER SIDE AND PASSENGER SIDE WINDOWS WILL NOT CLOSE FULLY ON OCCASION. IF YOU TRY ROLLING THE WINDOW UP IT WILL AUTOMATICALLY ROLL BACK DOWN TO ABOUT HALFWAY TO 2/3 OPEN. I TRIED TO GET THIS ISSUE CORRECTED AT HE DEALERSHIP ONCE. THE MECHANICS REFUSED TO LOG THE ISSUE AND 'RECALIBRATED' THE WINDOW IN A FEW SECONDS. THE PROBLEM PERSISTS. IT IS A SAFETY ISSUE IN MY OPINION BECAUSE PASSENGERS AND DRIVERS CANNOT CLOSE THE WINDOW IN CASE OF EMERGENCIES. THIS HAS BEEN ONGOING SINCE LAST YEAR.
Electrical system, Vehicle speed control, Mar 15, 2019
I HAVE HAD MY BATTERY REPLACED A NUMBER OF TIMES MY CAR LOSES POWER OFTEN HAS TO BE JUMP STARTED. THE CRUISE CONTROL ACTIVATES ITSELF SPEEDING ME UP AND SLOWING ME DOWN AND THE RADIO NO LONGER WORKS ACTUALLY NONE OF THE CONTROLS ON THE STEERING WHEEL AND OR THE RADIO WORK
Power train, Electrical system, Engine, Feb 1, 2019
PRIMARY CONCERN: CAR LOSES ALL PROPULSION AND GOES INTO ACCESORY MODE WHEN ACCELERATING. I, AS WELL AS SEVERAL OTHERS WITH 2017 FORD FUSION SPORT MODELS, HAVE LOST TOTAL POWER WHILE LEAVING RED LIGHTS, STOP SIGNS, AND WORST OF ALL, MERGING ONTO THE HIGHWAY. MY CAR DIED UNDER NORMAL ACCELERATION WHILE ATTEMPTING TO MERGE ON THE HIGHWAY, AND WHILE PULLING AWAY FROM A STOP SIGN, ON TWO DIFFERENT OCCASIONS, MONTHS APART FROM EACH OTHER. A MEMBER OF OUR FACEBOOK GROUP OF FUSION SPORT OWNERS CAPTURED HIS CAR LOSE ALL POWER, ON VIDEO, AND HIS CAR IS BEING BOUGHT BACK BY FORD, BUT THAT IS NOT ENOUGH. THESE CARS, ALTHOUGH FUN AND ENJOYABLE, POSE A SERIOUS THREAT TO NOT ONLY THE OWNERS OF THE CAR, BUT ALSO TO OTHER DRIVERS ON THE ROAD WHO COULD HIT US FROM BEHIND, INJURING OF KILLING PASSENGERS IN EITHER VEHICLE, OR VEHICLES NEARBY. THIS CAR NEEDS TO BE RECALLED AND REMOVED FROM THE ROAD. HERE IS HIS VIDEO: HTTPS://YOUTU.BE/NLNN0HKRHTG
Electrical system, Other or unspecified, Jan 21, 2019
RANDOMLY UPON STARTING THE CAR NONE OF THE DASHBOARD CONTROLS WORK INCLUDING HVAC CONTROLS, RADIO OR WINDOW CONTROLS, MEMORY SEATS ALSO.
Electrical system, Engine, Jan 18, 2019
I WAS BACKING OUT OF MY DRIVEWAY AND THE CAR DID NOT GO MORE THAN 10 FEET BACKWARDS WHEN THE WHOLE SYSTEM SHUT DOWN AND HAD TO RESTART. IT TOOK MORE THAN 10 MINUTES TO RESTART AND IT TOOK 3-4 TIMES OF PUTTING ON THE BRAKE AND PUSHING THE START BUTTON BEFORE THE SYSTEM WOULD RE-INITIATE. THIS WAS THE SECOND TIME THE CAR HAD DONE THIS AND THE WHOLE SYSTEM AND TO RE-START. I TOOK IT TO THE FORD DEALERSHIP IN UPLAND, CA AND THEY DID A SYSTEM/CHARGING CIRCUITS-CHARGE-TEST AND NOTHING CAME FROM THE TEST. THE CAR IS STILL UNDER WARRANTY BUT SINCE THEY DID NOT FIND ANYTHING IT COST ME $ 95.
Electrical system, Jan 18, 2019
I HAD DRIVEN THE CAR THE PREVIOUS DAY AND PARKED IT IN MY DRIVEWAY AND THE CAR WAS COMPLETELY DEAD THE NEXT MORNING. I HAD REPLACED THE BATTERY ONLY 4 MONTHS PRIOR. IT WAS A NEW BATTERY. I TOOK IT TO THE FORD DEALERSHIP IN UPLAND AND THEY TESTED STARTING AND CHARGING SYSTEM CIRCUITS-CHARGE-TEST NOTHING CAME UP. I HAD CHARGED THE BATTERY EARLIER THAT DAY TO GET THE CAR TO THE DEALERSHIP. THIS IS THE SECOND TIME THE CAR HAD COMPLETELY DISCHARGED THE BATTERY AND BOTH TIMES THERE WAS NOTHING WRONG WITH THE BATTERY.
Electrical system, Sep 12, 2018
ALMOST EVERYTIME I PUT MY CAR INTO REVERSE, IT PUTS ITSELF BACK TO PARK. IT HAPPENS SOMETIMES WHEN I PUT IT INTO DRIVE- IT WILL PUT ITSELF BACK INTO PARK.I TOOK IT TO THE DEALERSHIP AND THEY REPLACED THE ACTUATOR, BUT IT IS STILL DOING IT.
Power train, Electrical system, Aug 30, 2018
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER, VARIOUS WARNING INDICATORS AND GAUGES ILLUMINATED ON THE INSTRUMENT PANEL, AND THE VEHICLE STALLED. THE CONTACT MADE SEVERAL ATTEMPTS TO RESTART THE VEHICLE AND MANEUVER THE GEAR SHIFTER FROM THE PARK POSITION, BUT IT WAS EXTREMELY DIFFICULT. THE VEHICLE WAS CAUTIOUSLY DRIVEN TO CRATER LAKE FORD LINCOLN (2611 BIDDLE RD, MEDFORD, OR 97504, (541) 887-6176). AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Power train, Electrical system, Fuel/propulsion system, Aug 9, 2018
IN MAY 2017 MY FORD FUSION SPORT LOST POWER TO THE WHEELS WHILE ACCELERATING, I WAS ABLE TO BRAKE AND COAST TO A STOP ON THE SIDE OF THE ROAD. TURNED VEHICLE OFF AND ISSUE WENT AWAY. TOOK CAR TO BOB RORHMAN DEALERSHIP IN SCHAUMBURG IL, FORD AND DEALERSHIP STATES NTF, NO TROUBLE FOUND, FORD CORPORATE SERVICE MANAGERS ALSO SAID NTF, CASE FILE 12313619-N2S9X3. ON AUGUST 7TH, 2018 THE ISSUE HAPPENED AGAIN AS I WAS LEAVING WORK, I ACCELERATED AND CAR WENT INTO LIMP MODE. I PROCEEDED TO THE SIDE OF THE ROAD AS I WAS GETTING HONKED AT BY OTHER DRIVERS, TURNED CAR OFF AND ON AND THE ISSUE WENT AWAY. I OPENED A NEW CASE FILE WITH FORD CAS15469320 ON 8/9/2018. THE ETB HAS BEEN AN ISSUE IN THE PAST, REFERENCE 'CUSTOMER SATISFACTION PROGRAM (13N03)'. I DEEM THIS A CRITICAL SAFETY CONCERN, IF I WAS A FORD ENGINEER ON MY FMEA THIS FAILURE MODE SEVERITY IS A 10, I WORK IN AUTOMOTIVE. I HAVE PHOTOS AND VIDEOS OF THE INCIDENT.
Electrical system, Jul 27, 2018
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE LOST POWER, BUT WAS ABLE TO RESTART ON THE THIRD ATTEMPT. THE VEHICLE WAS TAKEN TO COWLS PARKWAY FORD (13779 NOBLE WOOD PLAZA, WOODBRIDGE, VA 22193, (703)-986-5500) FOR DIAGNOSTIC TESTING, BUT NO FAILURES WERE FOUND. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,634. *TT
Electrical system, Jul 27, 2018
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHEN THE VEHICLE WAS STARTED, IT WOULD STALL. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START AFTER SEVERAL ATTEMPTS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (THOROUGHBRED FORD, 8501 NORTH BOARDWALK AVENUE, KANSAS CITY, MO 64154, (866)-434-6143), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,000.