2017 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,110 owner complaints filed for this model year. This is the 8th highest complaint count among 15 Fusion model years with reports.
Of the 2017 reports, 37 involved a crash and 8 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Power train, automatic transmission, torque converterJul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Campaign 17V427000 on NHTSA.gov
Seats, mid/rear assemblyDec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Campaign 16V874000 on NHTSA.gov
Representative owner complaints: electrical system
125 reports, newest first. Show all
Electrical system, Visibility, Visibility/wiper, Jun 11, 2018
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE'S WINDOWS AND THE CLIMATE CONTROL FEATURE BECAME INOPERABLE. AS A RESULT, DURING INCLEMENT WEATHER, THE WINDOWS AND WINDSHIELD COULD NOT BE DEFOGGED, WHICH MADE IT DIFFICULT FOR THE CONTACT TO DRIVE. IN ADDITION, THE TMP FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 60,446.
Electrical system, Jun 6, 2018
FORD FUSION 2017 HAS LOST ALL ELECTRICAL POWER WHILE DRIVING AT HIGHWAY SPEED. BROUGHT CAR IN TO BE CHECKED AT THE DEALERSHIP. I WAS TOLD NOTHING WAS WRONG AND THAT IT WAS SAFE TO DRIVE. HOWEVER LOSING POWER AT 55 MILES AN HOUR CANNOT BE SOMETHING THAT IS SAFE.
Electrical system, Visibility/wiper, May 22, 2018
WHILE TRYING TO USE AUTO IN WINDOWS THE WINDOW WOULD GO UP THEN RIGHT BACK DOWN SIS IT LIKE 17 TIMES BACK TO BACK. ALSO AFTER SHUTTING CAR OFF WHILE SITTING IN THE CAR IT PUSHED THE LOCK BUTTON AND RECEIVED A MESSAGE SAYING SOMETHING ABOUT SWITCHES
Electrical system, Exterior lighting, Other or unspecified, May 8, 2018
MY CAR WINDOWS WILL GO UP AND THEN AUTOMATIC COME BACK DOWN. THE RADIO SWITCHS CHANNELS ON ITS OWN. THE CAR STALLS OUT AND WON'T START. THIS HAS HAPPEN AND GOTTEN REPAIRED MORE THAN 6 TIMES IN THE LAST 1.5 YEARS. IT HAS HAPPENED AGAIN THIS PASS WEEKEND. MY LOCAL FORD DEALERSHIP IS GOING TO FIX AGAIN. AS OF NOW I AM PAYING FOR A CAR THAT FORD KEEPS SAYING DOES NOT FIT UNDER THE MARYLAND LEMON LAW. THIS CAR CLEARLY HAS SOME SERIOUS ELECTRICAL ISSUES THAT FORD DOES NOT EVEN UNDERSTAND. I AM PUTTING THE LATEST DATE ON IT, BUT IT HAS HAPPEN MULTIPLE TIMES IN THE LAST YEAR AND A HALF. THESE PROBLEMS OCCUR WHILE DRIVING OR STOPPED AT A LIGHT OR PARKED.
Electrical system, Other or unspecified, Mar 13, 2018
MY 2017 FUSION HAS COMPLETELY STALLED ON 2 DIFFERENT OCCASIONS WHILE DRIVING. THE LATEST INCIDENT OCCURRED ON 3/4/18. AS I PROCEEDED TO MAKE A LEFT TURN AT A BUSY INTERSECTION..THE CAR SHUT OFF WITH NO WARNING. WE WERE ALMOST REAR ENDED BY ANOTHER PERSON. THE CAR WOULD NOT START UNTIL SOMEONE GAVE US A BOOST. MY HAZARDS WERE ALSO INEFFECTIVE. MY CAR STAYED AT THE BRONDE FORD DEALERSHIP FOR 4 DAYS AND THEY SAID THAT THERE WERE NO CODES SO THERE ARE NO PROBLEMS. MY CHILD AND I WERE IN GRAVE DANGER AND STILL IN DANGER BECAUSE THEY CAN'T FIND A SOLUTION. I'M TERRIFIED TO DRIVE WITH MY BABY.
Power train, Electrical system, Engine, Feb 14, 2018
DRIVING ON ROAD ROUGHLY 40 MPH AND VEHICLE COMPLETELY LOST POWER. CAR LOST POWER AND STARTED SLOWING DOWN. ERROR MESSAGE ON THE DASH "FULL ACCESSORY POWER ACTIVE:. NEEDED TO IMMEDIATELY PULL OFF TO THE RIGHT OF THE ROAD IN ORDER TO AVOID TRAFFIC. THIS IS A SERIOUS ISSUE.
Electrical system, Visibility/wiper, Jan 22, 2018
JUST AFTER LEAVING DEALERSHIP FOR THE CARS FIRST OIL CHANGE, THE CAR NO LONGER HAS BLINKERS, WIPERS (EXCEPT FAST SPEED) AND ALL STEERING WHEEL CONTROLS ARE INACTIVE.
Electrical system, Other or unspecified, Engine, Nov 29, 2017
HAVE HAD CAR FOR JUST ONE YEAR 18676 MILES AND IT HAS TURNED OFF RANDOMLY 3 TIMES DURING THIS TIME. RANDOMLY UNDER LIGHT DRIVING CONDITIONS WHILE MAKING A TURN THE CAR LOOSES POWER AND WHEN YOU LOOK AT THE DASH IT SAYS FULL ACCESSORY LIKE YOU JUST PUSHED THE BUTTON WITH OUT TOUCHING THE BRAKE TO START. ONCE COASTED TO A SAFE LOCATION YOU CAN RESTART THE CAR AND EVERYTHING RUNS FINE. NO CODES ARE LOGGED WHEN THIS ISSUE OCCURS. THIS COULD BE A SERIOUS ISSUE AS YOU HAVE NO WARNING WHEN IT HAPPENS AND IT LEAVES THE CAR WITHOUT POWER.
Electrical system, Nov 8, 2017
BATTERY DISCHARGES WHEN CAR IS PARKED FOR MORE THAN A DAY. THIS HAS HAPPENED REGULARLY SINCE THE VEHICLE WAS NEW.
Electrical system, Nov 1, 2017
WE BOUGHT THIS VEHICLE BRAND NEW AND WE HAD THIS PROBLEM SINCE DAY ONE AT DELIVER, THE VEHICLE HAD MORE BATTERIES THAN DAYS IN MY DRIVEWAY.
Electrical system, Aug 28, 2017
I HAVE OWNED MY FORD FUSION SINCE MARCH 2017. TWICE SINCE JUNE 2017 I HAVE COME OUT TO A CAR THAT WILL NOT START. THE FIRST TIME THIS OCCURRED WTHERE WAS NO WAY FOR US TO MANUALLY JUMP THE CAR DUE TO THE PLASTIC GUARD HAD NOT BEEN REMOVED. IT TOOK 2 DAYS FOR MAINTENANCE TO REPLACE THE BATTERY AND THAT WAS ALL THAT WAS DIAGNOSED. AUGUST 27, 2017, AGAIN MY CAR WOULD NOT START NOR WERE WE ABLE TO JUMP IT.
Electrical system, Other or unspecified, Aug 26, 2017
SINCE PURCHASING THE CAR IN JANUARY OF 2017 I HAVE NOT BEEN ABLE TO CONNECT MY SMARTPHONE TO THE NAVIGATION SYSTEM ON THE SCREEN IT WILL WORK SOMETIMES EVEN THOUGH I DOWNLOAD THE APPROPRIATE APPS FOR MY PHONE IT WILL NOT CONNECT. I HAVE TAKEN THE CAR IN 3 DIFFERENT OCCASIONS TO FORD OF MONTEBELLO AND THE PROBLEM PERSISTS. THE TOUCHSCREEN ALSO HAS FLICKERED AND TURN ON OFF NUMEROUS TIMES WHILE I WAS DRIVING THE CAR. BOTH OF MY FRONT DRIVER SIDE WINDOW AND PASSENGER WINDOW HAVE HAD A TENDENCY TO NOT ROLL ALL THE WAY UP AND AT THE SAME TIME ROLLED DOWN AND THEN THEY WOULD START DOING IT REPEATEDLY UNTIL I TURN THE CAR OFF OPEN MY DRIVER SIDE DOOR TURN THE CAR BACK ON AND THEN IT WOULD STOP.
Electrical system, Aug 3, 2017
THIS IS A FOLLOW UP TO COMPLAINT NO. 11010655 (FORD CASE NO. CAS12754117). ON THE MORNING OF 7/26/2017, AFTER THE VEHICLE WAS PARKED IN A DRIVEWAY OVERNIGHT, I STARTED THE VEHICLE AS A TEST TO ENSURE IT WOULD START LATER FOR MY SPOUSE. IT STARTED FINE. WHEN SHE TRIED TO START IT LATER AND IT WOULD NOT START. I THEN TRIED TO START IT AGAIN. IT WOULD NOT START AND THE LIGHTS FLASHED ON THE DASHBOARD. (BOTH THE SERVICE TECHS AT FAITH FORD AND DURAND FORD SAID THIS INDICATED A LOW VOLTAGE SITUATION.) I HAD THE VEHICLE TOWED TO DURAND FORD. IT STARTED FINE. SERVICE AT DURAND (A) SWITCHED OUT THE BATTERY FOR A NEW BATTERY AND (B) VERIFIED THAT THE AUDIO CONTROL MODULE HAD BEEN UPDATED TO ITS LATEST VERSION [A PROBLEM NOTED ON CARCOMPLAINTS.COM]. WHILE THE VEHICLE WAS AT DURAND FORD FROM 7/27/2017 UNTIL 8/3/2017, IT DID NOT FAIL TO START, EVEN AFTER BEING PARKED FOR A FEW DAYS.
Electrical system, Electronic stability control (ESC), Jul 25, 2017
AT 1884 MILES, VEHICLE WOULD NOT START. WHEN JUMP STARTED, CHECK ENGINE LIGHT WAS ON. RETRIEVED CODES FOR "ALMOST EVERY MODULE" HAD LOW VOLTAGE. BATTERY WAS CHARGED AND CODES WERE CLEARED. SERVICE TECH SAYS THERE ARE NO SERVICE MEMOS OR RECALLS. IT APPEARS 14 COMPLAINTS OF DEAD BATTERY ON THIS MAKE/MODEL WERE FILED ON CARCOMPLAINTS.COM: HTTPS://WWW.CARCOMPLAINTS.COM/FORD/FUSION/2017/ELECTRICAL/DEAD_BATTERY.SHTML
Electrical system, Jul 13, 2017
I'VE HAD BATTERY FAILURE ON 4 OCCASIONS WITHIN A MONTH OF PURCHASING THE VEHICLE AND THE BATTERY HAS BEEN REPLACED BUT THE ISSUE REMAINS. THIS IS A KNOWN ISSUE WITH THE FUSION AS I'VE READ IN MANY BLOGS ONLINE AND COMPLAINTS ON NHTSA WEBSITE BUT FORD HAS YET TO ISSUE A TSA OR RECALL.
Electrical system, Other or unspecified, Engine, Jul 6, 2017
I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I TOOK IT TO THE SHOP THIS TIME THEY INFORMED ME THAT THE CAR WAS MANUFACTURED ON 8/1/16 AND SAT TOO LONG WITHOUT BEING DRIVEN SO IT CAUSED THE BATTERY TO MESS UP(EVEN THOUGH I HAD THE BATTERY REPLACED A MONTH EARLIER, AND DRIVE EVERY SINGLE DAY TO WORK). I GOT THE CAR BACK AND I BET YOU CANT GUESS WHAT HAPPENED ON 2/4/17... MY CAR WAS DEAD. WOULDN'T START, WOULDN'T UNLOCK... DEAD. THIS TIME THEY WE'RE "99.9% SURE" THEY FIXED THE PROBLEM BY UPDATING MY POWER TRAIN CONTROL MODULE. THEY HADN'T, IT DIED AGAIN ON 5/22/17. WHEN I TOOK IT IN, THEY UPDATED THE POWERTRAIN CONTROL MODULE AND SENT ME ON MY WAY, SO I'M JUST WAITING FOR IT TO DIE AGAIN HONESTLY. THEN... I TOLD THEM MY TRANSMISSION IS SLIPPING ON 5/22/17- THEY IGNORED IT WHEN DOING UPDATES AND IT WASN'T RESOLVED. ON 6/13/17 I TOOK IT IN BECAUSE THE TRANSMISSION WAS STILL SLIPPING SO THEY UPDATED THE POWERTRAIN CONTROL MODULE AGAIN... DIDN'T FIX IT(OBVIOUSLY) AND THEN ON 6/22/17 I TOOK IT IN BECAUSE I ALMOST GOT INTO AN ACCIDENT DUE TO THE TRANSMISSION SLIPPING AND SLIDING MY CAR INTO ONCOMING TRAFFIC TRYING TO SHIRT GEARS(ITS AUTOMATIC) AND THEY REPLACED A PRESSURE VALVE, NOT SURE WHY YOU WOULD NEED TO REPLACE A PART LIKE THAT ON A BRAND NEW CAR ANYWAY, BUT THE TRANSMISSION STILL ACTS UP.
Electrical system, Jun 8, 2017
THE VEHICLE WAS PARKED IN A GROCERY STORE PARKING LOT FOR APPROXIMATELY 30 MINUTES. UPON (TRYING) TO LEAVE, THE VEHICLE WOULD NOT SHIFT OUT OF PARK. ALL OTHER SYSTEMS WERE FUNCTIONING NORMALLY. THERE WERE 3 OR 4 WARNINGS DISPLAYED ACROSS THE DASHBOARD HOWEVER, THESE DID NOT REGISTER IN THE COMPUTER SYSTEM. THE RESET OPTIONS PROVIDED IN THE OWNER'S MANUAL WERE NOT EFFECTIVE IN RESOLVING THE ISSUE THEREFORE, THE VEHICLE NEEDED TO BE TOWED TO THE DEALERSHIP. ALSO, ACCORDING TO THE DEALERSHIP, THE VEHICLE DID NOT REPEAT THE PROBLEM THE NEXT DAY. EVENTUALLY IT WAS DETERMINED THAT AN ACTUATOR MODULE NEEDED TO BE REPLACED. THIS, ON A CAR WITH JUST OVER 2100 MILES ON IT.....
Electrical system, May 12, 2017
CAR WAS PARKED FOR 9 DAYS IN AN ENCLOSED STRUCTURE AT AN AIRPORT. UPON RETURN, THE BATTERY WAS COMPLETELY DEAD. GOT A "JUMP" TO GET ENGINE STARTED. RAN CAR FOR 15 MINUTES TO CHARGE BATTERY. TOOK CAR TO A FORD DEALER. THEY SAID THEY "FLASHED" SOME COMPUTER, AND THEY THINK THEY FIXED IT.
Electrical system, Mar 31, 2017
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE CONTACT STATED THAT THE BATTERY HAD COMPLETELY FAILED. THE FAILURE RECURRED TWO MORE TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 700.
Electrical system, Mar 30, 2017
THERE IS A WELL-DOCUMENTED ISSUE ABOUT DEAD BATTERIES IN THIS VEHICLE, LIKELY CAUSED BY A FAULTY ACM (AUDIO CONTROL MODULE). THERE ARE HUNDREDS OF POSTS ABOUT THIS OVER THE WEB, SOME OF WHICH CAN BE FOUND HERE: HTTP://WWW.FUSIONSPORTFORUMS.COM/FORUM/257-FUSION-V6-SPORT-AUDIO-ELECTRONICS-LIGHTING/3770-DEAD-BATTERY-93.HTML HIGH-LEVEL COMPLAINT: BATTERY IS DEAD AFTER SITTING FOR 8 HOURS EVERY SINGLE DAY ON A NEW VEHICLE WITH LESS THAN 3000 MILES. UNACCEPTABLE!
Electrical system, Mar 13, 2017
THE DRIVERSIDE/PASSENGER SIDE WINDOWS GO UP AND THEN COMES RIGHT BACK DOWN AUTOMATICALLY. WHEN YOU TRY TO MAKE THE WINDOWS STAY UP THEY COME BACK DOWN. I TRIED TO DO IT WHEN THE CAR WAS MOVING AND STATIONERY.
Electrical system, Mar 1, 2017
FORD EGINEERS ARE WORKING ON A WINDOW PROBLEM . WHEN THE WINDOWS TRIES TO CLOSE ,AS IT HIT THE TOP, IT IMMEDIATELY GOES BACK DOWN. BEEN TO SHOP 2 TIMES WITH THE DRIVERS WINDOW AND THE LATEST WAS WITH BOTH FRONT WINDOWS. TEMPORARY SOLUTION IS TOO EASE IT UP A LITTLE AT A BIT AT A TIME
Electrical system, Jan 11, 2017
DEAD BATTERY ISSUE. BRAND NEW CAR SITTING FOR 6 DAYS HAS BATTERY GO BELOW "MINIMUM START" AND WHEN START BUTTON IS PRESSED, ENTIRE CAR GOES DEAD. ISSUE IS NOT ISOLATED TO ONLY MY CAR. MANY OWNERS HAVE EXPERIENCED THIS PROBLEM ONLY TO BE TOLD THAT IT'S "NOT A PROBLEM". THE FORD FUSION SPORT FORUM HAS TONS OF PEOPLE COMPLAINING (HTTP://WWW.FUSIONSPORTFORUMS.COM/FORUM/257-FUSION-V6-SPORT-AUDIO-ELECTRONICS-LIGHTING/3770-DEAD-BATTERY.HTML). WHEN I CONTACTED FORD CORPORATE CUSTOMER SERVICE, I WAS TOLD THAT THERE ARE NO "RECALLS NOR TECHNICAL SERVICE BULLETINS" ISSUED ON THIS PROBLEM AND TO LODGE A COMPLAINT WITH THE NHTSA. THIS ISSUE IS SAFETY RELATED BECAUSE OWNERS CAN BE STRANDED AWAY FROM HOME; AND THIS PROBLEM HAPPENS CONTINUOUSLY. PROBLEM OCCURRENCE: THIS PROBLEM WILL OCCUR IF THE VEHICLE IS PARKED, SHUT OFF, AND NOT USED FOR 3 OR MORE DAYS. SUSPECTED ISSUE: AS AN IT PROFESSIONAL, I SURMISE THE PROBLEM'S ORIGIN IS BASED ON THE CAR HAVING A MODEM THAT NEEDS TO "PING" AND COMMUNICATE WITH THE FORDPASS APP ON A CONTINUAL BASIS (THEIR SELLING POINT IS THAT THE CAR CAN BE LOCATED ANYWHERE IF IT'S STOLEN). AND JUST LIKE A CELL PHONE, IF THE CAR IS PARKED IN AN AREA WITH ONLY ONE BAR OF CELL SERVICE, THE UNIT MUST USE MORE AND MORE POWER TO PING THE CELL TOWER, THUSLY DRAINING THE CAR'S BATTERY AT EXORBITANTLY HIGH RATES. COUPLE THIS WITH THE FACT THAT THE CAR'S BATTERY IS NOT A DEEP CYCLE HIGH CCA MODEL, AND YOUR LEFT WITH UNCERTAINTY THAT YOUR CAR WILL START THE NEXT MORNING. *TR
Electrical system, Visibility/wiper, Jan 6, 2017
ISSUE 1: FMVSS CRITICAL SAFETY ISSUE. INTERMITTENT TOTAL FAILURE OF CLIMATE CONTROL SYSTEM, INCLUDING FAILURE OF DEFOGGER CAUSING OBSTRUCTED VISIBILITY IN COLD CLIMATES (VEHICLE IS BASED IN METROPOLITAN DETROIT). THE FAILURE IS BOTH ELECTRICAL AND MECHANICAL. NEITHER THE TOUCH SCREEN NOR THE PHYSICAL CONSOLE BUTTONS RESPOND TO COMMANDS. AFTER SECOND INTERMITTENT FAILURE, THE VEHICLE WAS PARKED OVERNIGHT IN AN ATTACHED HOME GARAGE. AFTER IGNITION, DEFOGGER FUNCTIONED, BUT NO OTHER CLIMATE FUNCTIONS WORKED. DEFOGGER EMITTED A BURNING SMELL AKIN TO A CAMPFIRE. FORCED TO DRIVE WITH SUCH CONDITIONS TO WORK TO MAINTAIN VISIBILITY. ISSUE 2: POSSIBLE FMVSS SAFETY ISSUE. INTERMITTENT FAILURE OF THE AUDIO SYSTEM, INCLUDING SNYC COMMANDS. TOUCHSCREEN (BOTH ON THE HOME SCREEN AND ON THE TOOLBAR AT THE BOTTOM OF THE SCREEN) AND PHYSICAL BUTTONS DO NOT RESPOND WHEN AUDIO BUTTONS ARE PRESSED. WHEN THIS HAPPENS, SYNC DOES NOT RESPOND. ALTHOUGH BLUETOOTH IS ACTIVE, OCCUPANTS CANNOT HEAR THE DIALED PARTY, AND THE DIALED PARTY CANNOT HEAR THE OCCUPANTS. SINCE SYNC IS TIED INTO 911 SYSTEM FOR CRASHES, THIS WILL PREVENT OCCUPANTS FROM ENGAGING WITH 911 OPERATORS HANDS-FREE IN AN ACCIDENT. IF OCCUPANTS CANNOT REACH/MANIPULATE PHONE IN A CRASH, THEY MAY BE UNABLE TO CALL FOR HELP. ISSUE 3: INTERMITTENT REAR CAMERA FAILURE. AFTER RAINFALL AND FROST EVENTS, THE REAR CAMERA DOES NOT ENGAGE WHEN THE VEHICLE IS PLACED IN REVERSE GEAR. THE SCREEN IS BLACK, EXCEPT FOR AN OUTLINE OF THE VEHICLE. THE RADAR SENSORS REMAIN ACTIVE AND BEEPS IF THE VEHICLE IS CLOSE TO BACKING INTO AN OBJECT. AFTER A PERIOD OF DRYNESS, THE CAMERA RE-ENGAGES. I ASSUME THERE IS A MOISTURE INTRUSION PROBLEM, BUT AM UNABLE TO IDENTIFY THE ENTRY POINT. ONLINE SEARCHES SUGGEST THAT MOISTURE MAY BE INTRUDING THROUGH THE FACTORY-INSTALLED, ROOF-MOUNTED ANTENNA.
Power train, Electrical system, Engine, Sep 9, 2016
MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. TO NOT TAKE CARE OF THE CUSTOMER OR HAVE THE ABILITY TO QUICKLY GET A PART IS UNACCEPTABLE. WIRING HARNESSES SHOULD NOT FAIL IN 5 WEEKS AND 2K MILES. THE CAR DROVE ONE MILE, THEN WOULD NOT RESTART. IT ONLY COMPLAINED TO "GET OFF THE ROAD SOON". A FAILURE OF WHAT SHOULD BE A VERY BASIC PART AT 2K MILES IS CONCERNING, NOT TO MENTION THE INABILITY OF FORD TO REPAIR IT IN QUICK FASHION. THIS DOES MAKE ME WONDER IF THE PROBLEM IS MORE WIDESPREAD AND SO PARTS ARE HARD TO COME BY.