2017 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,110 owner complaints filed for this model year. This is the 8th highest complaint count among 15 Fusion model years with reports.
Of the 2017 reports, 37 involved a crash and 8 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Power train, automatic transmission, torque converterJul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Campaign 17V427000 on NHTSA.gov
Seats, mid/rear assemblyDec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Campaign 16V874000 on NHTSA.gov
Representative owner complaints: engine
498 reports, newest first. Show all
Electrical system, Engine, Sep 19, 2019
TL* THE CONTACT OWNS A 2017 FORD FUSION. ON SEVERAL OCCASIONS, WHILE DRIVING BETWEEN 30 AND 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO MANLEY'S BELVIDERE FORD LINCOLN (1800 N STATE ST, BELVIDERE, IL 61008, (815) 544-2138) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-22298025. THE APPROXIMATE FAILURE MILEAGE WAS 21,108.
Engine, Aug 26, 2019
MY 2017 FORD FUSION HAD A LOW TIRE SENSOR LEAK. UPON AN INITIAL FORD DEALER INSPECTION TO INVESTIGATE THE TIRE LEAK FORD DEALERSHIP REVEALED TO ME THAT MY CAR HAD NO COOLANT LEFT IN IT & ENGINE WAS HEATING UP & WAS DANGEROUS TO DRIVE. FORD CONDUCTED A PRESSURE TEST OF THE ENGINE & I WAS TOLD NEEDED A NEW ENGINE REPLACEMENT. NEEDLESS, TO SAY THIS IS A DANGEROUS SITUATION FOR ME TO DRIVE WITH A DEFECTIVE ENGINE & APPEARS I THE CONSUMER AM OUT OF $24,000 DOLLARS PAID & DEMAND FORD MANUFACTURER RESTITUTION!
Power train, Engine, Aug 16, 2019
WHILE THE VEHICLE WAS STATIONARY WITH THE BRAKE PEDAL DEPRESSED, THE TRANSMISSION FAILED AFTER TRYING TO GO INTO REVERSE THE GEARS WOULD NOT CHANGE, I ATTEMPTED TO PLACE THE VEHICLE IN THE DRIVE POSITION AND THE GEAR BECAME STUCK IN THE PARK POSITION. THE "SHIFT SYSTEM FAULT, SEE MANUAL" MESSAGE APPEARED.
Suspension, Power train, Engine, Aug 16, 2019
I HAVE THE 2017 FUSION SPORT 2.7L TWIN TURBO AND I PURCHASED IT NEW. ON MORE THAN 30 OCCASIONS AND AT DIFFERENT SPEEDS THE VEHICLE LOSES ALL POWER WITHOUT WARNING. I HAVE HAD IT TO 2 DIFFERENT DEALERS WHO SAID THERE ARE NO CODES STORED INDICATING THIS HAPPENED AND SINCE THEY WEREN'T ABLE TO REPRODUCE THE ISSUE THAT THERE WAS NOTHING THEY COULD DO TO HELP. I FILED A COMPLAINT WITH FORD CORPORATE BUT THEY CLOSED MY CLAIM SINCE THEY HAD NO INDICATION THIS WAS OCCURING. I HAVE SEEN SEVERAL COMPLAINTS ABOUT THIS EXACT ISSUE BUT YET THEY CONTINUE TO DENY THE PROBLEM. ON A FEW OCCASIONS I WAS ON THE HIGHWAY RUNNING 70 MILES AN HOUR. HOW MANY PEOPLE HAVE TO DIE FOR THIS TO BE ACKNOWLEDGED? THE NHSTA NEEDS TO MAKE FORD STEP UP AND TAKE CARE OF THE PROBLEM. EVERY TIME THIS HAS HAPPENED THE CAR ALSO PUT ITSELF IN PARK BEFORE CAR WAS AT A COMPLETE STOP WHICH CAUSED A HARD JOLT TO THE TRANSMISSION. THIS IS GOING TO DAMAGE THE TRANSMISSION AMONG OTHER THINGS OVER TIME. I PAID $40,000 FOR THIS CAR AND DESERVE TO FEEL SAFE WHILE DRIVING IT ON THE ROAD. WHAT IF THIS WAS HAPPENING TO YOUR FAMILY WOULD YOU JUST IGNORE IT AND MAKE YOUR FAMILY KEEP DRIVING THE VEHICLE KNOWING AT ANYTIME IT COULD LOSE POWER AND CAUSE YOU TO WRECK? HOW COME NOTHING IS BEING DONE ABOUT THIS? MAKE THEM BUY MY CAR OR FIX THE ISSUE SO I DON'T HAVE TO PUT MY LIFE IN DANGER IN ORDER TO GET WORK. I AM A NURSE I SHOULD BE ABLE TO FEEL SAFE DRIVING TO WORK. THIS HAS NOT HAPPENED ONE TIME BUT WE'LL OVER 25-40 TIMES SINCE PURCHASE.
Engine, Aug 8, 2019
HI I HAVE A 2017 FUSION THAT BEGAN TO STALL AND HAVE ISSUES AT 72,000 MILES. AFTER TAKING IT TO THE MECHANIC THEY DETERMINED THAT A NEW ENGINE WAS NEEDED AND HAVE FOUND BULLETINS STATING THIS IS DUE TO A MANUFACTURING DEFECT KNOWN BY FORD AS FORD HAD RELEASED THE BULLETINS. THIS DEFECT LEADS TO ENGINE FAILURE AND IS NOTHING CAUSED BY THE DRIVER BUT SOLELY DUE TO THE FACT THAT WHEN CERTAIN ENGINES WERE MANUFACTURED THEY WERE MANUFACTURED INCORRECTLY. FORD IS UNWILLING TO PAY FOR ENGINE REPLACEMENT EVEN THOUGH THEY HAVE ADMITTED THIS IS FAULT DURING THE MANUFACTURING PROCESSES IF THE ENGINE IS TO STALL OR SEIZE DURING DRIVING THIS COULD LEAD TO SERIOUS INJURY, ACCIDENT, AND EVEN DEATH. FORD IS NOT RECALLING THIS ENGINE AT THIS TIME. LUCKILY MY ENGINE SEIZED WHILE STOPPED.
Engine, Fuel/propulsion system, May 22, 2019
AS I WAS DRIVING ON THE HIGHWAY MY CAR ENGINE STARTED CUTTING OUT AND CHECK ENGINE LIGHT CAME ON. REPLACED SPARK PLUGS, FUEL FILTER AND COIL PACK. PROBLEM DID NOT RESOLVE. TOOK CAR TO CHAPMAN FORD IN SCOTTSDALE AZ. THEY FOUND THAT THE FUEL INJECTOR IN CYLINDER 2 HAD STUCK OPEN FLOODING THE CYLINDER WITH GASOLINE AND COMPROMISING LUBRICATION IN THAT CYLINDER. REPAIR REQUIRES REMOVING ENGINE AND REBUILDING IT. VEHICLE ONLY HAS 70,000 MILES ON IT OF WHICH 95% IS HIGHWAY MILES. IF I WOULDN'T HAVE KNOWN TO SWITCH IT TO SPORT MODE AND KEEP THE RPM UP UNTIL I COULD GET TO A SAFE LOCATION IT COULD HAVE STALLED ON THE HIGHWAY CAUSING A COLLISION. AFTER DOING RESEARCH ONLINE FOUND THAT THIS IS A COMMON PROBLEM WITH THE ECOBOOST 4 CYLINDER MOTOR AND SHOULD BE A RECALL ITEM. FORD REFUSING TO PAY FOR REPAIRS ON A CAR THAT'S JUST OVER 2 YEARS OLD. WITH PREVIOUS FORD VEHICLES I HAVE ALWAYS BEEN OFFERED AN EXTENDED WARRANTY BUT WAS NOT ON THIS VEHICLE.
Engine, May 17, 2019
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED AND THE VEHICLE VIBRATED AND SHUTTERED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED COOLANT INSIDE CYLINDER NUMBER ONE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO PEORIA FORD (9130 W BELL RD, PEORIA, AZ) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 59,000. THE VIN WAS UNKNOWN.
Power train, Electrical system, Engine, Feb 1, 2019
PRIMARY CONCERN: CAR LOSES ALL PROPULSION AND GOES INTO ACCESORY MODE WHEN ACCELERATING. I, AS WELL AS SEVERAL OTHERS WITH 2017 FORD FUSION SPORT MODELS, HAVE LOST TOTAL POWER WHILE LEAVING RED LIGHTS, STOP SIGNS, AND WORST OF ALL, MERGING ONTO THE HIGHWAY. MY CAR DIED UNDER NORMAL ACCELERATION WHILE ATTEMPTING TO MERGE ON THE HIGHWAY, AND WHILE PULLING AWAY FROM A STOP SIGN, ON TWO DIFFERENT OCCASIONS, MONTHS APART FROM EACH OTHER. A MEMBER OF OUR FACEBOOK GROUP OF FUSION SPORT OWNERS CAPTURED HIS CAR LOSE ALL POWER, ON VIDEO, AND HIS CAR IS BEING BOUGHT BACK BY FORD, BUT THAT IS NOT ENOUGH. THESE CARS, ALTHOUGH FUN AND ENJOYABLE, POSE A SERIOUS THREAT TO NOT ONLY THE OWNERS OF THE CAR, BUT ALSO TO OTHER DRIVERS ON THE ROAD WHO COULD HIT US FROM BEHIND, INJURING OF KILLING PASSENGERS IN EITHER VEHICLE, OR VEHICLES NEARBY. THIS CAR NEEDS TO BE RECALLED AND REMOVED FROM THE ROAD. HERE IS HIS VIDEO: HTTPS://YOUTU.BE/NLNN0HKRHTG
Electrical system, Engine, Jan 18, 2019
I WAS BACKING OUT OF MY DRIVEWAY AND THE CAR DID NOT GO MORE THAN 10 FEET BACKWARDS WHEN THE WHOLE SYSTEM SHUT DOWN AND HAD TO RESTART. IT TOOK MORE THAN 10 MINUTES TO RESTART AND IT TOOK 3-4 TIMES OF PUTTING ON THE BRAKE AND PUSHING THE START BUTTON BEFORE THE SYSTEM WOULD RE-INITIATE. THIS WAS THE SECOND TIME THE CAR HAD DONE THIS AND THE WHOLE SYSTEM AND TO RE-START. I TOOK IT TO THE FORD DEALERSHIP IN UPLAND, CA AND THEY DID A SYSTEM/CHARGING CIRCUITS-CHARGE-TEST AND NOTHING CAME FROM THE TEST. THE CAR IS STILL UNDER WARRANTY BUT SINCE THEY DID NOT FIND ANYTHING IT COST ME $ 95.
Engine, Jan 15, 2019
VEHICLE STALLED WHILE ACCELERATING FROM A STOP.
Power train, Engine, Jun 12, 2018
TL* THE CONTACT WAS DRIVING A 2017 FORD FUSION. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER (AUTONATION FORD WHITE BEAR LAKE, 1493 CO RD E EAST, WHITE BEAR LAKE, MN 55110) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,600. *TT
Power train, Vehicle speed control, Engine, Feb 20, 2018
CAR WAS ACCELERATING ON THE HIGHWAY AT ABOUT 50 MPH AND OUT OF NO WHERE CAR SHIFTS VERY HARD AND ALL POWER IS LOST. HAD TO LIMP TO THE SIDE OF THE HIGHWAY AND SHUT IT OFF. THIS WAS VERY DANGEROUS. AFTER A RESTART IT SEEMED TO ACT FINE UNTIL TODAY WHEN THE SAME THING HAPPENED ON A LOCAL ROAD AT ABOUT 20 MPH.
Power train, Electrical system, Engine, Feb 14, 2018
DRIVING ON ROAD ROUGHLY 40 MPH AND VEHICLE COMPLETELY LOST POWER. CAR LOST POWER AND STARTED SLOWING DOWN. ERROR MESSAGE ON THE DASH "FULL ACCESSORY POWER ACTIVE:. NEEDED TO IMMEDIATELY PULL OFF TO THE RIGHT OF THE ROAD IN ORDER TO AVOID TRAFFIC. THIS IS A SERIOUS ISSUE.
Engine, Jan 15, 2018
OWNER WENT TO PASS ANOTHER VEHICLE AT SPEED AND USED THE CARS "SPORT MODE". WHEN OWNER ENABLED SPORT MODE CAR SPUTTERED AND LOST MAJORITY OF POWER AND DISPLAYED A "SEE MANUAL" LIGHT. OWNER DROVE CAR TO JORDAN FORD OF SAN ANTONIO WHERE THE PRESENTED HIM WITH CODE P0234 FOR TURBOCHARGER OVERBOOSTING. DEALERSHIP RESET CARS COMPUTER AND DID NOTHING ELSE.
Engine, Dec 14, 2017
CAR IS A 2017 FORD FUSION SPORT 2.7L ECOBOOST CAR STALLED RANDOMLY. DROVE FOR ABOUT 20 MINUTES PRIOR TO STALLING. WAS STOPPED AT A BUSY INTERSECTION ON A CITY STREET ABOUT TO MAKE A LEFT HAND TURN, THE CAR STALLED AND WENT INTO FULL ACCESSORY MODE. STARTED THE CAR BACK UP AFTERWARDS WITH NO PROBLEMS. CAR HAS 8500 MILES ON IT. A CAR STALLING WHILE IN DRIVE IS UNSAFE IN THE CASE OF BEING ON TRAIN TRACKS, STALLING COULD BE FATAL. CAN NOT BE REPLICATED AND NO CODES THROWN. WITH NO CODES, DEALER HAS NO IDEA WHAT THE ISSUE COULD BE. SEVERAL OTHERS (CAR EXPERTS, SOME ASE CERTIFIED) STATE CAMSHAFT POSITION SENSOR COULD BE THE FAULT.
Electrical system, Other or unspecified, Engine, Nov 29, 2017
HAVE HAD CAR FOR JUST ONE YEAR 18676 MILES AND IT HAS TURNED OFF RANDOMLY 3 TIMES DURING THIS TIME. RANDOMLY UNDER LIGHT DRIVING CONDITIONS WHILE MAKING A TURN THE CAR LOOSES POWER AND WHEN YOU LOOK AT THE DASH IT SAYS FULL ACCESSORY LIKE YOU JUST PUSHED THE BUTTON WITH OUT TOUCHING THE BRAKE TO START. ONCE COASTED TO A SAFE LOCATION YOU CAN RESTART THE CAR AND EVERYTHING RUNS FINE. NO CODES ARE LOGGED WHEN THIS ISSUE OCCURS. THIS COULD BE A SERIOUS ISSUE AS YOU HAVE NO WARNING WHEN IT HAPPENS AND IT LEAVES THE CAR WITHOUT POWER.
Engine, Nov 29, 2017
UPON DECELERATING, MY CAR STALLED IN TRAFFIC. I WAS DRIVING ON A SUBURBAN CITY STREET AT APPROX. 35 MPH, AND DECELERATED TO A COMPLETE STOP. UPON PRESSING THE GAS TO START GOING AGAIN, I NOTICED THE ENGINE HAD SHUT OFF. THIS IS EXTREMELY UNSAFE, AS A CAR THAT LOSES POWER WHILE DRIVING COULD CAUSE A CRASH. I HAVE TAKEN MY CAR TO THE DEALERSHIP FOR INSPECTION.
Power train, Engine, Nov 29, 2017
IN JULY 2017 I PURCHASED A 2017 FORD FUSION SPORT WITH THE 2.7 V6 WITHIN 300 MILES THE VEHICLE STALLED ON A HILL AND THE CAR STARTED TO ROLL BACKWARDS. I MADE AN APPOINTMENT AND BROUGHT THE CAR INTO THE DEALERSHIP I BOUGHT IT FROM. THEY SCANNED THE CAR AND NO CODES CAME UP AND SAID THERE IS NOTHING THEY CAN DO WITHOUT A CODE. I TOOK THE CAR AND CONTINUED TO DRIVE IT. IT STALLED SEVERAL MORE TIMES, BROUGHT IT IN AGAIN AND NO CODES. THEY TOLD ME FORD WOULD NOT APPROVE ANY REPAIRS ON THIS VEHICLE WITHOUT HAVING A CODE AND A CONFIRMED ISSUE. I'VE BEEN DRIVING AROUND IN A DEATH TRAP THAT COULD KILL MYSELF OR SOMEONE ELSE AND FORD WON'T HELP. I FOUND ON AN ONLINE GROUP OTHER PEOPLE HAVE HAD THIS ISSUE AND HAVE NOT GOTTEN IT RESOLVED BY FORD. THERE ARE OTHER ISSUES WITH THIS VEHICLE TO. BUT THE STALLING IS UNACCEPTABLE. THE LEMON LAW FOR MY STATE SAYS I MUST LET HAVE THE CHANCE TO FIX THE CAR TO QUALIFY BUT THE IS NO TRACE LEFT BEHIND AFTER STALLING THEREFORE FORD HAS NOTHING TO REPAIR. THIS VEHICLE IS NOT SAFE TO DRIVE. DO NOT BUY!
Engine, Fuel/propulsion system, Sep 25, 2017
WHILE DRIVING MY CAR THERE IS AN ODOR THAT SMELLS LIKE GAS. I AM NOT SURE WHERE IT IS COMING FROM SOMETIMES IT'S VERY STRONG OTHERS NOT SO BAD
Engine, Jul 31, 2017
VEHICLE IS A SPORT MODEL, 2.7L TWIN TURBO. UNDER HARD ACCELERATION, EXHAUST FUMES ENTER THE CABIN DOES NOT OCCUR UNDER NORMAL DRIVING
Electrical system, Other or unspecified, Engine, Jul 6, 2017
I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I TOOK IT TO THE SHOP THIS TIME THEY INFORMED ME THAT THE CAR WAS MANUFACTURED ON 8/1/16 AND SAT TOO LONG WITHOUT BEING DRIVEN SO IT CAUSED THE BATTERY TO MESS UP(EVEN THOUGH I HAD THE BATTERY REPLACED A MONTH EARLIER, AND DRIVE EVERY SINGLE DAY TO WORK). I GOT THE CAR BACK AND I BET YOU CANT GUESS WHAT HAPPENED ON 2/4/17... MY CAR WAS DEAD. WOULDN'T START, WOULDN'T UNLOCK... DEAD. THIS TIME THEY WE'RE "99.9% SURE" THEY FIXED THE PROBLEM BY UPDATING MY POWER TRAIN CONTROL MODULE. THEY HADN'T, IT DIED AGAIN ON 5/22/17. WHEN I TOOK IT IN, THEY UPDATED THE POWERTRAIN CONTROL MODULE AND SENT ME ON MY WAY, SO I'M JUST WAITING FOR IT TO DIE AGAIN HONESTLY. THEN... I TOLD THEM MY TRANSMISSION IS SLIPPING ON 5/22/17- THEY IGNORED IT WHEN DOING UPDATES AND IT WASN'T RESOLVED. ON 6/13/17 I TOOK IT IN BECAUSE THE TRANSMISSION WAS STILL SLIPPING SO THEY UPDATED THE POWERTRAIN CONTROL MODULE AGAIN... DIDN'T FIX IT(OBVIOUSLY) AND THEN ON 6/22/17 I TOOK IT IN BECAUSE I ALMOST GOT INTO AN ACCIDENT DUE TO THE TRANSMISSION SLIPPING AND SLIDING MY CAR INTO ONCOMING TRAFFIC TRYING TO SHIRT GEARS(ITS AUTOMATIC) AND THEY REPLACED A PRESSURE VALVE, NOT SURE WHY YOU WOULD NEED TO REPLACE A PART LIKE THAT ON A BRAND NEW CAR ANYWAY, BUT THE TRANSMISSION STILL ACTS UP.
Steering, Service brakes, Engine, Feb 6, 2017
WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.
Power train, Electrical system, Engine, Sep 9, 2016
MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. TO NOT TAKE CARE OF THE CUSTOMER OR HAVE THE ABILITY TO QUICKLY GET A PART IS UNACCEPTABLE. WIRING HARNESSES SHOULD NOT FAIL IN 5 WEEKS AND 2K MILES. THE CAR DROVE ONE MILE, THEN WOULD NOT RESTART. IT ONLY COMPLAINED TO "GET OFF THE ROAD SOON". A FAILURE OF WHAT SHOULD BE A VERY BASIC PART AT 2K MILES IS CONCERNING, NOT TO MENTION THE INABILITY OF FORD TO REPAIR IT IN QUICK FASHION. THIS DOES MAKE ME WONDER IF THE PROBLEM IS MORE WIDESPREAD AND SO PARTS ARE HARD TO COME BY.