2017 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,110 owner complaints filed for this model year. This is the 8th highest complaint count among 15 Fusion model years with reports.
Of the 2017 reports, 37 involved a crash and 8 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Power train, automatic transmission, torque converterJul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Campaign 17V427000 on NHTSA.gov
Seats, mid/rear assemblyDec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Campaign 16V874000 on NHTSA.gov
Representative owner complaints: power train
312 reports, newest first. Show all
Power train, Engine, Forward collision avoidance, Mar 2, 2025
The cylinder wall failed which led to coolant loss into the motor
Power train, Feb 21, 2025
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted with the transmission warning light illuminated. The vehicle was towed to the residence. The vehicle was diagnosed by an independent mobile mechanic and the contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 97,409.
Power train, Jan 21, 2025
See attached document for complaint.
Power train, Jan 14, 2025
The contact owns a 2017 Ford Fusion. The contact stated while attempting to drive out of the driveway, the vehicle could only be shifted into reverse. The contact stated that the transmission failed to shift into drive. The check engine warning light was illuminated. The vehicle was towed to a local dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
Power train, Jan 13, 2025
Hello, Christmas Day my daughter, grandson, and I went to the movies to see Sonic. Afterwards we were waiting at the red light and when the light turned green I pressed the gas. The car did not advance forward but rolled into the middle of the road. The blessing for us was that it was Christmas and not alot of traffic in this area that is normally very crowded. I was able to put the car in reverse and move back enough to move to the side of the road. This had me scared.
Power train, Dec 23, 2024
The contact owns a 2017 Ford Fusion. The contact stated while driving 5-10 MPH, there was an abnormal thud coming from the vehicle. The contact stated that the vehicle failed to shift into drive or reverse. The contact looked underneath and around the vehicle but was unable to identify the cause of the failure. The vehicle was pushed to the side of the road by the neighbors. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 17V427000 (Power Train). The vehicle was towed to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed there was no recall or warranty coverage on the vehicle. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 69,900.
Power train, Dec 20, 2024
I have a 2017 Ford Fusion Sport. I bought my vehicle at 19,000 miles. At 34,000 Ford repaired my oil pan because it was leaking. My oil pan is now leaking again and it is at 98,000 miles. There is a recall for leaking oil pans for my year and engine type (2.7 ecoboost) my vehicle is not currently on the recall list however I feel it should be because it is abnormal to replace oil pans and gaskets this often. I've seen where Ford is now putting in metal oil pans to replace the plastic ones that have issues. My vehicle has this issue. What do I do to get it added to the recall list? My car is currently at Grimm's Automotive and I do not have a copy of the diagnostic but I can get it and submit it once I have it.
Power train, Vehicle speed control, Fuel/propulsion system, Dec 17, 2024
Stopped at red light. When removing pedal from brake car would not move forward. Made revving noise when has applied. Car would not move but was still running. Could not drive car afterwards. .
Power train, Dec 13, 2024
The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a complete stop at a traffic light, the vehicle hesitated to respond and then lurched forward while responding. The contact stated that the failure recurred several times while driving from a complete stop. Additionally, the contact stated that the failure occurred while reversing. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 93,000.
Power train, Dec 12, 2024
A defect in the head caused the vehicle to leak coolant into the cylinder and cause a rough running engine. It over heats and causes a possible fire issue
Power train, Dec 11, 2024
The contact owns a 2017 Ford Fusion. The contact stated that while his son was driving 60 MPH and depressing on the accelerator pedal, the vehicle hesitated while responding and instead decelerated. The contact attempted to exit the highway however, the vehicle failed to respond as needed while attempting to merge over to the exit ramp. The vehicle was towed to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was 120,000.
Power train, Dec 9, 2024
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked, the contact moved the gear shift rotary dial to drive(D), but the vehicle failed to respond, and the gear shift rotary dial moved back to park(P). The power train warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the transmission shifter cable bushing had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that upon opening the hood and pushing the transmission shifter cable bushing back into the normal position, the vehicle responded as needed. The vehicle was driven to the residence. The vehicle was then taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Power train, Dec 2, 2024
I was pulling out of tractor supply and it felt like I hit a hole . There was a hard clunk . I tried to go but all that happened is car would rev. I looked down and seen car was now in park it had jumped gears There was nothing in the road that I could have hit .since then car has been hard shifting and yesterday on my way to work car would not accelerate so I pulled over and now the car won’t even start .
Power train, Nov 26, 2024
The contact owns a 2017 Ford Fusion. The contact stated after placing the vehicle in park with the ignition running, the contact then shifted to drive however, the vehicle failed to respond as needed. The shifter system failure message was displayed. The contact stated that the vehicle was inspected, and the contact was informed that the drive belt was loose. The drive belt was tightened. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the shifter cable bushing had disconnected and the bushing missing. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 169,359.
Power train, Nov 7, 2024
The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and shifting into drive(D), the accelerator was depressed; however, the vehicle hesitated before responding as needed. The contact stated that the vehicle only hesitated while accelerating. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 89,000.
Power train, Nov 4, 2024
The contact owns a 2017 Ford Fusion. The contact stated that after shifting the vehicle from reverse(R) to drive(D), the vehicle failed to accelerate while depressing the accelerator pedal. There was an orange blinking light flashing on the gear selector. The contact stated that the gear selector failed to move, and the vehicle became inoperable. Due to the failure, the vehicle was towed to a dealer and was diagnosed with a defective transmission shifter cable bushing. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 108,000.
Power train, Vehicle speed control, Fuel/propulsion system, Oct 28, 2024
I am having a lot of problems with my transmission and torque converter and after some research I’ve seen those are both commonly recalled parts on the 2017 ford fusion. My car only has 67,000 miles on it and I believe it’s too soon for this to be a problem. When I try to accelerate from 2nd to 3rd gear my tachometer shoots up and my car will start doing a jerking motion and won’t accelerate
Power train, Engine, Oct 17, 2024
While driving on the highway at 60MPH, the check engine light came on first, then got an overheating issue. Let car cool, then drove city streets and took car to an independent auto repair shop. They read the engine and it had error code P0304. Shop bore scoped into cylinder 4 and found engine coolant. Took to dealer to confirm, they did find that engine coolant was leaking into cylinder 4 and recommended replacing engine long block assembly for $9.25k.
Power train, Oct 17, 2024
The contact owns a 2017 Ford Fusion. The contact stated while at the fuel station, the contact's wife attempted to shift from park(P) to drive(D), but the rotary gear shifter failed to turn and was stuck in park(P). The contact met his wife at the gas station and knocked the side of the gear shifter until the vehicle responded as needed. The power train warning light was illuminated. The contact was able to drive to the residence. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 92,000.
Power train, Oct 10, 2024
Transmission failed on the highway with no prior signs...check engine light came up and the car would not go to higher gears and RPM was high and loud that i had to pull off the road onto gravel.
Power train, Oct 4, 2024
The contact owns a 2017 Ford Fusion. The contact stated that while attempting to shift from reverse to drive the gear shifter failed to respond. The contact's father and neighbor went underneath the hood of the vehicle and made some adjustments for the gear shifter to operate as needed. The vehicle was taken to the dealer who diagnosed that the shifter cable had failed and needed to be replaced. The shifter cable had been replaced. After receiving the repair, the failure occurred approximately 5 to 6 months later. The vehicle was returned to the dealer and the shifter cable was readjusted. The failure persisted and the dealer readjusted the shifter cable several times due to not being able to determine the cause of the failure. The vehicle had not been repaired. The dealer informed the contact that there were recalls for the same make and model however, for another model year. The contact was unable to determine the NHTSA Campaign. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Power train, Oct 4, 2024
The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and attempting to shift the vehicle into drive(D), the gear lever failed to move. The contact stated the yellow wrench symbol warning light was illuminated. The contact called for Roadside assistance, and the tow truck arrived at the residence. The tow truck driver informed the contact that a damaged shifter cable bushing had caused the failure. The contact was advised by the driver that there was a recall associated with the failure and advised the contact to take the vehicle to the dealer. The contact stated that the driver performed temporary repair and the vehicle was driven to a dealer. The dealer diagnosed the vehicle and confirmed that the shifter cable bushing had failed and needed to be replaced. The contact was advised by the dealer that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.
Power train, Sep 26, 2024
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle and shifting into drive(D), the gear shifter knob shifted back into park(p) independently. The message "Shift System Fault" was displayed. The contact stated while inspecting the vehicle, the contact noticed that the shift linkage bushing had separated. The contact manually adjusted the cable bushings in order to drive; however, the failure persisted. The dealer was contacted and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.
Power train, Sep 25, 2024
The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter had failed to move from out of park(P). The vehicle was taken to an unknown dealer where it was diagnosed and determined that the gear shifter had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to the dealer and received a second repair; however, the failure persisted. The vehicle was taken to a certified mechanic who replaced the gear shifter a third time. After the third repair, while driving at various speeds, the vehicle shift into neutral(N) independently, and no longer displayed the proper gear. The contact coasted to the side of the road and turned off and restarted the vehicle to continue driving. The wrench symbol was displayed on the instrument panel, indicating that the vehicle needed to be serviced. The contact research and found NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.
Power train, Sep 20, 2024
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle was losing motive power. The contact depressed the accelerator pedal, and the RPM gauge was rising but the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact pulled over and stopped the vehicle. The contact turned off and restarted the vehicle; however, the vehicle had not regained normal functionality. The vehicle was towed to a dealer to be diagnosed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 105,000.