2017 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,110 owner complaints filed for this model year. This is the 8th highest complaint count among 15 Fusion model years with reports.
Of the 2017 reports, 37 involved a crash and 8 involved a fire. 30 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Power train, automatic transmission, torque converterJul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Campaign 17V427000 on NHTSA.gov
Seats, mid/rear assemblyDec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Campaign 16V874000 on NHTSA.gov
Representative owner complaints: power train
312 reports, newest first. Show all
Power train, Jan 2, 2023
The problem is in the gear shifting. The problem is the same problem many others are having on 2017, but are not included in the recall. The recall is Fords number for this recall is 18S08. Several hundreds have filed a complaint but Ford will not expand the recall to include the 2017. This is a safety issue that needs to be addressed by Ford and NHTSA. The current recall effected 650,000 cars but not the 2017 Ford Fusion.
Power train, Electrical system, Dec 16, 2022
When putting my car in park, I received a warning "SHIFT SYS FAULT" Confirm Park Brake Apply Before Exiting the Vehicle. My parking brake was never on. When I got back in my vehicle, my gear shift would not let me take put my vehicle into gear. I googled and found it was the gear shift bushing and there was a recall on this part. I was able to take my vehicle to the repair shop and told them there was a recall. They informed me the recall was not for my vehicle because the recall was for automatic transmissions on 2016 and before. How can this exact same part be a recall on an automatic vehicle, but not on an electronic "dial" gear shift?
Power train, Dec 13, 2022
The contact owns a 2017 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that the power train fault warning light was illuminated. The vehicle was not diagnosed. The manufacturer was contacted, and a case was filed. The failure mileage was 65,689.
Power train, Dec 10, 2022
Car wouldn’t shift to park!
Power train, Dec 3, 2022
The transmission shifting cable bushing has gone bad. My car will not shift into park it’s stuck in neutral. Ford tried transferring but couldn’t. I was instructed to file report online. I have a case number for assistance for repairs.
Power train, Nov 30, 2022
Purchased vehicle used from a state agency, transmission lurches, won’t go into gears, stays in neutral then launches into gear. Can put transmission into drive but the car won’t move for several seconds, will go into drive without warning.
Power train, Nov 26, 2022
The transmission failed AGAIN... the Original transmission failed at 75,106 miles and Ford would not replace it even though it was in the batch flagged as having a Transmission issue (assembled in Mexico with my VIN in the range). I filed a report like this for that one as well. I ended up having to pay $4,700 out of pocket the first time. This next time, the replacement transmission failed at 99,108 miles but this time was covered by the replacement transmission warranty (3yr unlimited mileage)
Power train, Nov 14, 2022
the bushing in the shift cable completely degraded. It is is the exact same thing that happened in recall 22S43. ford dealership is not willing to fix without recall notice due to my car being a 2017 and not 2013-2016. Please advise if this model year will get added to the notice. thank you!
Power train, Nov 8, 2022
vehicle lost power at stops over 2 days period, then 3rd day transmission failed completely. repair shop reports that overdrive went out and transmission has to be overhauled.
Power train, Nov 4, 2022
The contact owns a 2017 Ford Fusion. The contact stated that while in drive(D) or reverse(R), the vehicle would jerk with the transmission warning light illuminated. The contact also stated that while driving at highway speeds, the vehicle would decelerate upon the depression of the accelerator pedal. The contact called several dealers in her area and was informed that there were no recalls on her vehicle. She was also notified that due to labor shortages, they would not be able to service the vehicle in a timely manner. The manufacturer was also notified of the failure and confirmed that there were no recalls on the vehicle. The vehicle was repaired by an independent mechanic. The failure mileage was 61,000.
Power train, Nov 3, 2022
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked, she was unable to shift gears. The contact stated the shift system fault warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.
Power train, Nov 1, 2022
A bushing attaching the shift cable to the transmission is plastic and failed preventing the shifter from moving into Drive or Reverse. This is a known Ford recall for the "shifter cable bushing" on almost 3 million Ford Fusions, but dealership stated that my Ford Fusion does not fall into the recall. Dealer charged $588.99 to repair a known Ford defective part that cost $3.68.
Power train, Electrical system, Oct 27, 2022
As I was driving my check engine light came on and my car started to jerk. I had some previous issues with my AC and radio delays. I took the car to the dealer and he said my PCM was missing a ground and if I continued to drive it the engine could catch fire. The car is only 5 years old. He says they have seen this a lot in these cars.
Power train, Oct 25, 2022
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle and shifting into drive(D), the gear shifter flashed three times and immediately shifted back into park(P) and independently engaged the parking brake. The contact stated that the "SHIFT SYS FAULT Service Required" message appeared on the instrument panel. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 154,000.
Power train, Oct 12, 2022
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle and shifting into drive (D), the gear shifter immediately switched back into park (P) position. The contact was unable to drive the vehicle. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 68,000.
Power train, Oct 12, 2022
While shifting from reverse to drive, car shifted back to park and activated parking brake. Unable to move car forward and needed to be towed to dealership for repair. The 2013-16 Ford Fusions are included in recall on bushing failure, however, my 2017 Fusion is not included. However, clearly this is an issue with millions of Ford vehicles and recall should be expanded. Shift system fault notification appeared after this incident. Ford of Murfreesboro inspected the vehicle and repaired the failed bushing at the transmission selector.
Power train, Sep 29, 2022
The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked and attempting to shift into drive, the "Shifter Malfunction" - "See Service Manual" lights were illuminated. The contact stated the vehicle would not shift to drive. The contact turned off the vehicle and while shifting the vehicle to park(P), the vehicle rolled forward and the parking brake engaged automatically. The contact lifted the hood and observed that the shifter cable bushing had disintegrated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact owns a 2013 Ford Fusion and had received a recall letter for NHTSA Campaign Number: 22V413000 (Power Train). The contact felt that his 2017 Ford Fusion should have been part of the recall. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.
Power train, Sep 28, 2022
I was driving home from work stopped at a red light on a hill.. the light turned green i went to proceed but my car had no power and didnt want to go.. i go it to go very slowly up the hill into a parking lot.. then the wrench light came on which is for the powertrain malfunction.. theyve recalled my car once before for the Power train: Automatic transmission: Torque converter recall number 17V427000.. is it possible that what they did could of been a temporary fix?
Power train, Sep 8, 2022
The contact owns a 2017 Ford Fusion. The contact stated that an independent mechanic had previously replaced the gear shifter; however, the failure recurred while starting the vehicle. The gear shifter seized and was unable to shift to the intended gear. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was 94,518.
Power train, Sep 3, 2022
Turned off 2017 Ford Fusion SE 1.5l and received a msg: shift says fault - service soon. Car kept telling me it was not in park even though it did turn off. Placed wheel blocks behind the wheels because it was "parked" at an angle. I can't understand how the 2017 is excluded from the previous years recalls for the shift bushing issue. After checking the bushing, the car did start but will not shift.
Power train, Aug 30, 2022
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the Shift System Fault and Transmission Not in Park messages were displayed. The transmission warning light was also illuminated. Additionally, the gear shifter failed to shift into the intended gear, and the parking brake inadvertently engaged while driving. The vehicle was towed to the dealer where it was diagnosed that the transmission shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The failure mileage was 87,239.
Power train, Aug 23, 2022
Vehicle stuck in park, the shifter cable bushing failed. Bushing deteriorated and is completely missing
Power train, Aug 19, 2022
My 2017 Ford Fusion started have problems with shifting from different gears. After a week of small shifting issues, it would not shift into second gear. Launched into second gear from first very fast. Then it wouldn’t shift at all for awhile, then slowly worked between gears. Ford said it is the Torque converter and isn’t covered by recall. Sounds very close and fishy to me. It was made at the Hermosillo Ford plant and less than a month past the recall for this same issue out of this plant for this year make and model. Ford said there is nothing they can do. New transmission is 12 weeks out due to part shortage.
Power train, Aug 18, 2022
As I put the car in reverse it shifted really hard and then a warning light came on and told me to check the manual. Upon checking the manual I found it’s the Powertrain Indicator. The car is still driveable but skips and shutters when picking up speed to shift gears. It also hesitates like it wants to stop. I almost stalled out in the middle of the road multiple times while trying to make it back home.The manufacturer was contacted and I was told my particular vehicle was not under the recall. They offered no further assistance.
Power train, Aug 15, 2022
The contact owns a 2017 Ford Fusion. The contact stated upon reversing out of the garage, he shifted from reverse (D) to drive (D), but the vehicle failed to respond. An unknown warning light was illuminated. The contact was able to push the back vehicle into the driveway with assistance. An unknown dealer was notified of the failure and informed the contact that the failure was associated with the transmission shifter cable bushing. The contact purchased a transmission shifter bushing rubber from an unknown dealer and replaced the part himself. Additionally, the contact replaced the battery of the vehicle as the failure had drained the battery. The contact was able to drive the vehicle. However, the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed that the key fob battery, the vehicle battery, and the transmission cable bushing had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was unknown.